Professional Documents
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410
MINICASE 6 Ar:ple \'Vhat's Next'? i 411
and honest assessment of the status quo. A good strat- computer market, because people wanted to manage
egy also provides an overarching approach (policy) their music and photos on a computer that worked
on how to deal with the competitive challenges iden- seamlessly with their mobile devices. Apple then lev-
tified. Last, a good strategy requires effective imple- eraged the success of the iPod/iTunes business-model
mentation through a coherent set of actions. A good innovation, following up with product-category-
strategy, therefore, consists of three elements:' defining innovations when launching the iPhone (in
2001) and the iPad (in 2010).
l. A diagnosi.s of the competitive challenge.
2. A guiding policy to address the competitive COHEREIIT ACTI0NS. Third, Apple implemented its
challenge.
guiding policy with a set of coherent actions. Apple's
3. A set of coherent actions to implement the firm's coherent actions took a two-pronged approach: It
guiding policy. drastically streamlined its product lineup through
a simple lgls-"1vs will make only one laptop and
THE C0MPETITIVE CHALTENGE. First, consider the one desktop model for each of the two markets we
diagnosis of the competitive challenge. Above, we serve, professional and consumer." It also disrupted
briefly trace Apple's renewal from the year 2001, the industry status quo through a potent combination
when it hit upon the product and business-model of product and business model innovations, executed
innovations of the iPod/iTunes combination. Prior to at planned intervals. These actions allowed Apple to
that, Apple was merely a niche player in the desktop- create a string of temporary competitive advantages
computing industry and struggling financially. Steve (see Exhibit MC6.l). Taken together, this allowed
Jobs turned the sinking company around by focusing Apple to sustain its superior performance for over a
on only two computer models (one laptop and one decade.
desktop) in each of two market segments (the profes- Past performance, however, is no guarantee of future
sional market and the consumer market) as opposed performance. Microsoft was once the most valuable
to dozens of non-differentiated products within each company in the world but has since struggled to keep
segment. This streamlining of its product lineup up with Apple. At the same time, Microsoft' as well
enhanced Apple's strategic focus. Even so, the out- as Google, Samsung, Amazon, and others, is working
look for Apple was grim. Jobs believed that Apple, hard to neutralize Apple's competitive advantage.
with less than 5 percent market share, could not win The trillion-dollar question is whether Apple can
in the personal computer industry where desktops and continue to maintain a competitive advantage in the
laptops had become commoditrzed gray boxes. In that face of increasingly strong competition and rapidly
world, Microsoft, Intel, and Dell were the star per- changing industry environments. In both mobile
formers. Jobs needed to create the "next big thing."r payment systems (Apple Pay launched in 2014) and
music streaming (Apple Music launched in 2015),
A GUIDING P0LlCY. Second, let's consider the guid- Apple was a later mover. The Apple Watch, intro-
ing policy. Apple shifted its competitive focus away duced in 2015, is the first new product category
from personal computers to mobile devices. In doing Apple launched since the iPad in 2010. Although
so, Apple disrupted several industries through its ' Apple has 55 percent market share and captures over
product and business-model innovations. Combining : 90 percent of profits in the smartphone industry (as
hardware (i.e., the iPod) with a complementary ser- , of 2015), over 60 percent of Apple's $225 billion
vice product (i.e., the iTunes Store) enabled Apple to , revenues come from the iPhone.
devise a new business model. Users could now down- :
fiXf$t8!T MGS"$ f nppt.', Net Income ($ biilions) and Key Events, 1s7B-2oj5
$60
Apple Watch
Apple Music
iPhone 6 &
iPad Mini, Apple Pay
$40 iPhone 5
--'--
Acqirires
$30
iPhone 45 Tim Cook
Appointed
$20
iPhone 3GS,
' -Fg
gl?1!11
iPad
Newton
iPhone 3G
Apple ipod. iTunes, iphone
ll Laser Writer
\ tst Retailstore \
Steve Jobs
Apple Macintosh
Returns
$04
$'" .tt" A* ."o" .r*" ."." A* $* ato 4"r"" ...t* +s +* no$ +s +$ nN ass "s$
-$10
Source: Depiction of publicly available data
implement a set of coherent actions) to Apple,s W:il( (\:y York: Houghton Mifflin Harcourr); .Apple plans web TV'ser_
vice in fall," The Wall Street Journal, March 17, ZblS; kane, I.y. (2014),
situation today. Which recommendations would H_aunted Empire: Apple After Stete Jobs (New york: UarperCottins); .en
you have for Apple to outperform its competitors iPopping phenomenon," The Economrsl, March 24, 2012;.;From pipsqueak
to powerhouse," The Economisr, August Zl, 20 12;,,iRational?,, f-lrr'
in the future? Be specific. mist, March 24, 2012;'Apple market value hits record high,,, The
niono-
Wall Street
J,ournal, August 20, 2012;,,GiantApple,', The Economlsf, August
21, 2012;
sull' D., and K.E. Eisenhardt (2012), "Simpre rules for a coirplex world,'i
Endnotes Harvard Business Review, September; Isaacion, W (201 l), Steve (New
I Apple's valuation is in absolute dollars, not in real (inflation- York; Simon & Schuster); and Rumelt, R. (201 l), Good Strategy, "/obs
Bad itrat_
egy (New York: Crown Business).
adjusted) dollars. when adjusted for inflation since 1999, Microsofr's
record marker valuation would be roughly $g50 billion in 2015.