Industrial Training Report

EAB41008 - Industrial Training Report Universiti Kuala Lumpur
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TABLE OF CONTENT
ITEMS PAGE
DECLARATION ii iii
ACKNOWLEDGMENT iv - v
ABSTRACT vi
CHAPTER 1 : INTRODUCTION
1.0 Introduction
1.1 Objective of INTRA
1.2 Details of Industrial Training 1-2
1.2.1 Brief Details of Company
1.2.2 Position in Department
1.2.3 Major Task or Project
3
5
CHAPTER 2 : GENERAL PRESENTATION OF THE COMPANY
2.0 General Presentation of the Company
2.1 Company Profile
2.2 Corporate Logo
2.3 Location
2.4 Company History
2.5 Mission and Values
2.6 Product or Services Provided
2.6.1 -
2.6.2 -
2.6.3 -
2.6.4 -
CHAPTER 3 : REPORT ON JOB/TASK/PROJECT
3.0 Report on Job/Task/Project
3.1 - Audit Assignment Flowchart
3.2 - Explanation of Audit flowchart or Audit Process
3.3 - Procedures or Common Tasks in Auditing
3.3.1 - Calculating Materiality
3.3.2 Audit Working Paper
3.3.3 Audit Sampling
3.3.4 Verification (Vouching)
3.4 SWOT Analysis
3.4.1 Company SWOT Analysis
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3.4.2 Task SWOT Analysis

CHAPTER 4 : CONCLUSION AND RECOMMENDATION
4.0 Conclusion and Recommendation
4.1 Conclusion
4.2 Recommendation
CHAPTER 5 : BIBLIOGRAPHY AND APPENDICES
Declaration
I declare that all parts of this report are the result of my own work except for the quotations and
references, the sources of which have been acknowledged in the bibliography.
________________________
05 FEB 2016 FAIRUZ ADAWIYAH BINTI ROSLAN
This report was read and verified by :
______________________________ _______________________
(HALAWATI BINTI ABDUL) Date
Finance Administrator
Samasama Hotel KLIA.
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_____________________________ _______________________
(LILY SUSANTI BT SAMSULRIJAL) Date
University Supervisor Lecturer of UniKL Business School
Acknowledgement
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CHAPTER 1 :
INTRODUCTION
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CHAPTER 2 :
GENERAL
PRESENTATION OF
THE COMPANY
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2.1 Company Profile
Sama-Sama is a specialized Airport Hotel brand that embodies the very best of modern,
contemporary Malaysia. Meaning togetherness, the logo denotes two hands coming together
symbolizing the inclusiveness of the nations various people and cultures. It is also an expression
of the depth of the Malaysian welcome. Our Award-Winning team are guided by the philosophy
that welcoming our international and local guests with personalized and warm service is the
authentic Malaysian experience / way.
The Sama-Sama Hotel is located adjacent and linked to KL International Airport (KLIA),
Malaysia. The Hotel is connected by a covered sky bridge to the Main Terminal Building which
houses the Arrival & Departure Halls, and is just a 5-minute walk. For our guests convenience,
we operate a complimentary buggy shuttle service that runs between the Airport and the Hotel.
Boasting 442 luxury guestrooms and suites, Sama-Sama Hotel is the preferred hotel choice for
transit air travelers with a few long hours in-between flights. Air travelers with early morning
departures or late night arrivals will also find the hotel perfectly suited to their unique needs.
The hotel with 3 dining options, lush tropical landscape, water features and soothing
environment make for a rejuvenating break for the jet-lagged and weary travelers. However, for
the restless health conscious buff, there is the hotels 24-hour Health Centre and Gymnasium.
Owned and operated by Malaysia Airports:

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The Sama-Sama hotel is owned and operated by KL Airport Hotels Sdn Bhd. KLAH is a
wholly-owned subsidiary of Malaysia Airports Holdings Berhad (MAHB). Malaysia Airports is
the operator of Malaysias 39 airports which comprise international, domestic and Short Take-
Off and Landing (STOL) ports. The main airport is the KL International Airport (KLIA). To date,
the Sama-Sama Group comprised of three distinctive Airport Hotel Product, namely : - Sama-
Sama Hotel (KLIA, Landside), Sama-Sama Express (KLIA, Airside), Sama-Sama Express
(klia2, Airside)
2.2 Corporate Logo
KL International Airport
Sama-Sama, meaning "togetherness" and "you're welcome" is representative of how

people and cultures come together at Malaysia Airports' hotels. The award-winning Sama-Sama
team members are guided by the philosophy that welcoming all guests with warmth and from the
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heart is a reflection of the Malaysian way. The Sama-Sama logo depicts two hands locked in an
embrace, symbolizing the essence of the brand.
2.3 Company Address
Sama-sama Hotel
KL International Airport
Jalan CTA 4B, 64000 KLIA, Sepang, Selangor Darul Ehsan, Malaysia.
Website: www.samasamahotels.com
Location in relation to other areas:
5 minutes walk via undercover skybridge from KLIA Main Terminal Arrivals and Departures
By car:
Kuala Lumpur City Centre 80 km

Petaling Jaya 40 km
Putrajaya / Cyberjaya 30 km
Sepang International Circuit (home of F1 Malaysian Grand Prix) - 15 km
Mitsui Outlet Park 6 km
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Klia2 2km
By Express Rail Link on the KLIA Express:
28 minutes to Sentral Station; 3 minutes to klia2
2.4 Company Vision and Mission
Sama-Sama Vision:
To be the best Airport Hotel in Asia.
Sama-Sama Mission:
Delivering superior services and product
Sama-Sama Brand Promise:

Making Meaningful Connections
Whenever someone has a need, we provide a solution that delights them and keeps them
coming back to us.
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2.5 Company History and Achievements
History and Awards:
The Sama-Sama Hotel is staffed by an award-wining team, many of whom have been
with the hotel since it welcomed its first guest in 1998. Our highly experienced and quality-
driven team continues its unwavering commitment to deliver the highest service standards. On
the 1st of January 2013, MAHB expanded its involvement in the business taking over the
operations and management of the Hotel and rebranding the property to Sama-Sama.
Achievements:

Best Airport Hotel in Asia by Business Asia
Magazine for 7 years
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Asias Leading Airport Hotel 2008, 2009 and 2011
by World Travel Awards

Worlds Leading Airport Hotel 2008 and 2009 by
World Travel Awards

The Brand Laureate Award 2008/09 & 2009/10,
2010/11 and 2011/12 for the Best Brands in the Airport Hotel category.

Global Luxury Airport Hotel by World Luxury
Airport Hotel in 2010 and 2011

Asias Best Luxury Airport Hotel by World Luxury
Airport Hotel 2013 and 2014

Top 10 Luxury Hotels in Malaysia by Tripadvisor
Travellers Choice Award 2014 and 2015
CHAPTER 3 :
REPORT ON
JOB/TASK/PROJECT
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Finance Revenue Audit

JOB SPECIFIC ACTIVITIES &TASKS
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1. Be able to prepare, check, submit and understand all reports to be prepare/verify such as: Daily
Revenue Report, Micros Report, Telephone FCS Report, Trial Balance, Manager Report, Rebate
Summary Report, and Credit Card Summary Report.
2. Be able to understand all SOPs related to Revenue Audit, Front Office and F&B Cashiering
procedures.
3. Be able to use Opera Property Management system, in particular the Front Desk, Cashiering,
and Reporting.
4. Be able to use Micros Point of Sales system, in particular the Cashiering and Financial
Reporting.
5. Be able to use FCS Telephone Interface system, in particular the Reporting. Be able to print
month end report.
6. Be able to balance F&B revenue and payments according to revenue centre. Reconciliation of
revenue and payment for daily, MTD and YTD.
7. Be able to balance Front Office room charge voucher from Minor Operating Department and
concessionaires against revenue in Opera trial balance according to MOD outlets.
8. Be able to reconcile Rebate and Paid Out according to SOP.
9. Be able to conduct routine cash count on all cashiers and General Cashier.
10. Be able to perform any other cash collection such as Car Park on routine basic.
11. Be able to update and submit Budget / Forecast Revenue in DRR and submission to corporate
office weekly and monthly.
Finance Accounts Payable

1. Ensure all received invoices are date-stamped.

2. To be proficient in the AP module of the back office system (Great Plains Accounting).
3. To ensure all market list invoices are verified for the following :
Official Hotel Receiving Stamp
Authorized Receiving signatory
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All items on invoices are checked for correct casting and extensions.
4. To ensure all non-food or beverage invoices are checked for the following :
Accompanied with an approved Purchase Order (PO).
Authorized Receiving signatory.
Quantities in accordance with the PO.

5. Have a good understanding of the hotels chart of accounts to perform the task of coding the
invoices/purchase order.
6. To ensure payment vouchers with multiple invoices have audit trail attached to support the cheques
amount.
7. To ensure all invoices have been checked and verified by relevant end users for accuracy before
cheques are prepared.
8. To ensure vendors are paid according to agreed terms.
9. To ensure all statutory payments are paid on/before the due date. Hotel shall not be made to pay any
penalties due to late payments.
10. To ensure that all signed cheques are mailed out (unless otherwise instructed).
11. To ensure that payment vouchers are systematically stored in labeled boxes for easy identification
and retrieval on monthly basis.
12. To ensure adequate supply of cheques are available at all times.
13. To ensure that ALL cheques (whether signed or unsigned) are always kept under lock and key.
14. To ensure all paid invoices are stamped PAID before storing.
15. To maintain a Cheque Register book, listing essentially the Issue date, Cheque numbers & Cheque
amount
16. To reconcile all vendor statements to ensure all invoices have been picked up and posted.
17. To follow-up with vendors on disputed invoices and ensure that any unresolved payment above 90
days are cleared out.
18. To acquire working knowledge of Microsoft Office applications, namely, EXCEL & WORD.
Finance Accounts Receivable

1. Understand the AR modules in the PMS (OPERA) back office system.

2. Able to generate invoice for all City Ledger accounts and send to clients on a timely basis as
specified in SOP.
3. Able to prepare manual billing for no shows on guaranteed booking and send bill for payment.
4. Able to prepare and issue out manual billing to all hotel tenants on a timely manner and ensure
payments are received.
5. Able to generate customer statements on outstanding balances and advise customers accordingly.
6. Understand the rebates procedures of the hotel before exercising any rebates.
7. Able to monitor and reconcile advance deposits received from customers for functions or future stays.
Understands the limitations in law regarding deposits.
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8. Understand the modes of payment accepted by the hotel.

9. Able to apply payments received on the correct debtors account and correct transaction. The same
applies to payment received from banks for Credit Cards account.
10. Able to reconcile payment received through trade debtors and Credit Card account should amount
differs.
11. Able to close for the month end and ensure all entries are accurately and correctly posted.
Finance-Purchasing
1. Mastering the Purchasing Module in the computerized Purchasing System-To follow as per guidelines
and instruction as per Vendors manual.
2. In depth knowledge of General Hotel operating supplies and able to distinguish products used for the
hotel and the standard required by end users.
3. To have in depth knowledge on Food and Beverage, General Supplies, Engineering Supplies and
Operating Equipment products.
4. To be able to differentiate products qualities and prices accordance to the required standard.
5. Ability to source competitively priced products & services and coordinate timely delivery.-To source at
least three vendors quotation for each product.
6. To source competitively prices products as accordance to specification required by end users.
7. To ensure goods availability, goods delivered on time as stated in purchase orders.
8. To ensure Vendors monthly fixed quotation for perishables Food are submitted to Purchasing.
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9. To ensure all Purchase Request Form and Purchase Order is raised and properly filled as per policy
and procedures of goods requested.
10. To ensure all Purchase Order are with all the relevant signatories before faxing/posting to vendors
(Purchasing Manager, Director of Financial Management and General Manager).
11. To mail or fax purchase orders to vendor on time once it is approved.
12. To ensure that respective copies of Purchase Request/Purchase Order be distributed accordingly as
required by standard operating procedures.
13. To follow up with vendor if any goods or service are not delivered or rendered according to the quality,
time and date as stated in Purchase Orders.
14. To update all relevant quotation received from vendors in Purchasing system (Materials Control).
15. To liase closely with the Cost Controller, Storekeeper, Receiving and Kitchens as regards to daily
transaction at all times.
16. Responsible for maintaining proper filling system for all purchasing documents.
17. To collect documents and to seek signatures from designated signatories for purchase order
approval.
18. Perform ADHOC duties or assignments as assigned by DoFM or Purchasing Manager as and when
required.
Finance Cost Control

1. Be able to perform main duty and responsibility of storekeeping by ensuring that goods stored meet
the specifications and standard as laid down in the hotel Purchase Order (PO), invoice and other
given specification.
2. Possess a thorough knowledge of goods purchased by the hotel in terms of specification and quality
required. Stock should be separated between F&B items and other general and hazardous items.
3. Ensure all goods received are unpacked, contents physically checked for breakage, pilferages,
spoilage, expiry date and dents in the containers.
4. At all times maintain stores cleanliness and hygienic condition and ensure the standard storing, FIFO
and stock tracking procedures (bin cards) are adhered to.
5. Ensure all goods stocked are in accordance to the Par Level set for the respective goods and stocks
should not run below the minimum level set.
6. Monitor and ensure departments concerned immediately collect all goods issued to them.
7. Ensure all Goods Requisition Form from respective departments have the required approvals as set
by the DoFM.
8. Stocks strictly should not be issued to anybody without proper documentation and approvals.
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9. Effectively use the inventory control system (MATERIALS CONTROL) to post all goods issued and
goods retuned to store. Ensure all requisitions are computed and updated to system.
10. Ensure all empty containers which have deposit charged are properly accounted for and retuned to
supplier through the Receiving department.
11. All posted requisitions should be compiled and submitted daily to Cost Control section for checking
and daily cost updating.
12. Overall ability to control and supervise store operation in an orderly manner and maintain the high
standards as required by hotel SOPs.
13. Assist in any adhoc duties or assignments assigned by the Cost Controller or DoFM.
3.4 SWOT Analysis
The SWOT Analysis is conducted based on the direct and indirect experience that I have
undergone during the three month of my industrial training at Finance Department of Sama-sama
Hotel, KL International Airports. Among the main criteria studied is the ability of the training to
meet the program objective, the training atmosphere and environment, training task, its process
and interaction involved throughout the whole training period.
Strengths
Real Industry working experience
The Industrial training gives opportunity to gain experiences of real scope of job. This industry
offers workplace environment and working process under the company integrated business
complex. Eventually, involvement in this industrial, had develop competency by familiarize and
gave clear idea about the real working environment world after being graduate.
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Gain New Knowledge and Experience

Throughout the training period, knowledges and valuable experiences to the related field in
Finance such as Revenue Audit, Account Payable, Account Receivable, Purchasing, Store and
receiving (cost controller) and includes other field that are related in Hotel Industry.
In addition, opportunities in learning and exploring new software system gives an exposure
towards the used of IT in Finance field as to increase efficiency and transparency. Among the
latest software system used in the Hotel are:
(1) MICROS (Material Control),
(2) Opera PMS Version 5,
(3) Iprime Property Management System (Transit Hotel)
(4) Great Plains (GP).
Improve Communication and Social Interaction Skills

Most of the tasks involved interaction and needs capability to communicate with superior,
supplier, other coworkers and External Auditors. The communication in English as the
international language are encourageble to be communicate among the staff. Furthermore, it
helps to improve orally and written skill in English.
Weaknesses
Unstructured Training Program
The Industrial training conducted by the company is not well organized and coordinated in terms
of navigating the exact tasks to be perform. The tasks given are depending on the supervisor
instruction only. However, intern student are being specify for replacement of permanent staff
when they are on sick leave or on annual leave. In addition to a weak of tasks planning system
for intern student, it is found that an imbalance daily tasks are always occurred and last minute
instruction to replace other department are always a main problem to get tasks done on time.
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Lack of Facility
Throughout the internship period, facilities such as table and computer has not been
equipped properly or located at specific area correctly for intern student. It is found very
difficult to complete most of the task given as usage of computer only depend on vacant computer user.
For an example, had an experienced doing tasks for Revenue Audit section ,during at that time the usage
of computer are all occupied, therefore have to move to other section as in need to use a computer.
Opportunities
Future Career in Garments IndustryUndergoing training at one of the biggest lingeries manufacturer and
exporter in the country, have expose me with every aspect of the growing industry.These
valuable experiences have built my interest to maybe build my futurecareer in garments
industry. I maybe cant used this experience to seek job in other company in the same industry.
Threats
Conflict With CoworkersDuring the training period I always try to be nice to everyone around
me.However sometime how we behave, interact or communicate may not be likedor misunderstood by
some people. This misunderstanding can create conflictand affect our training quality. Sometime the
conflict are not cause by us, but
were trapped between the already exist conflict among the company workers.To face with this situation I
always try to be neutral without defending or be a part of any side.
ExploitationFor some employer practi cal trainee mean cheap labor. This
irresponsibleemployer with wrong intension will try to exploit the practi cal student
to perform works that they don't have to do or related to their training. Besideemployer,
coworker also some ti me may exploit or bullies the trainee to do t h e i r w o r k . H o w e v e r I
a m g l a d e t h a t m y s u p e r v i s o r a n d c o w o r k e r s h a v e treated me with kind and respect.
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CHAPTER 4 :
CONCLUSION
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&
RECOMMENDATION
CHAPTER 5 :
BIBLIOGRAPHY
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&
APPENDICES
4.2 Recommendation
I recommend the company to create more structured training program. I
understandthat the person responsible to supervise the practical student is already busy with
their work b u r d e n . H o w e v e r I b e l i e v e t h a t t h e y c a n s p e n d s m a l l p o r t i o n o f
t h e i r t i m e t o p l a n m o r e comprehensive, structured and organized training for the practical
student. The supervisor in11
charge should list and arrange the training task which will be performed by the
trainee. Atraining schedule also should be made in order to optimize the training
period. In arrangingand assigning the training task, the supervisor also should try to fill the
training period withtask that significant in developing the trainee knowledge, skills and
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experience for its futurecareer.In overall I am quite satisfied with the School of
Management effort in making the program perform smooth and successfully.
However there were some part that has to beimprove, such as the school information
and preference channel related to the industrial training program, which now not quite
satisfying. For example I am having some difficulty toget my supervisor name because the
school website which the name list posted cannot be excess. I also having problem
getting confirmation from the school whether they have receivemy interim report.
5.0 CONCLUSION
In conclusion, there ware many thing that I have experience and
l e a r n e d d u r i n g t h e t h r e e m o n t h o f m y I n d u s t r i a l Tr a i n i n g a t C a e l y g i r l ( M )
S d n . B h d . T h e w h o l e training period was very interesting, instructive and challenging.
Through this training I wasable to gain new insights and more comprehensive
understanding about the real industry 12
working condition and practice. The three month placement also has
provided me theopportunities to develop and improve my soft and
functional skills. All of this valuableexperience and knowledge that I have
gained were not only acquired through the direct i n v o l v e m e n t i n t a s k
given but also through other aspect of the training such as
w o r k o b s e r v a t i o n , i n t e r a c t i o n w i t h c o l l e a g u e s , s u p e r i o r, a n d o t h e r s t h i r d
p a r t y r e l a t e d t o t h e c o m p a n y. F r o m w h a t I h a v e u n d e rg o n e , I a m h u n d r e d
p e r c e n t a g r e e t h a t t h e i n d u s t r i a l training program have achieve its entire primary
objective. Its also the best ways to preparestudent in facing the real working life. As a result of
the program now I am more confident toenter the employment world and build my future career.
6.0 REFERENCES
1.Industrial Training Manual 2007/2008. School of Management USM. 2 . C a e l y g i r l
C o m p a n y P r o f i l e 3 . C a e l y H o l d i n g B h d . F i n a n c i a l S t a t e m e n t s 2 0 0 7 13

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EAB41008 - Industrial Training Report Universiti Kuala Lumpur

3.4.2 Task SWOT Analysis

This report was read and verified by :

2.1 Company Profile

Owned and operated by Malaysia Airports:

2.2 Corporate Logo

Sama-Sama, meaning "togetherness" and "you're welcome" is representative of how

2.3 Company Address

Location in relation to other areas:

Kuala Lumpur City Centre 80 km

By Express Rail Link on the KLIA Express:

28 minutes to Sentral Station; 3 minutes to klia2

2.4 Company Vision and Mission

Sama-Sama Brand Promise:

2.5 Company History and Achievements

History and Awards:

Finance Revenue Audit

Finance Accounts Payable

1. Ensure all received invoices are date-stamped.

Quantities in accordance with the PO.

Finance Accounts Receivable

1. Understand the AR modules in the PMS (OPERA) back office system.

8. Understand the modes of payment accepted by the hotel.

Finance Cost Control

3.4 SWOT Analysis

Real Industry working experience

Gain New Knowledge and Experience

Improve Communication and Social Interaction Skills

Unstructured Training Program

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