Professional Documents
Culture Documents
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Introduction
Telenoetica Limited is actively providing solutions and services to companies in the Telecom
sector through specialized teams for Civil Engineering and Electrical Installations. Some of
our Major clients are Huawei, Helios Towers, CLIENT, ZTE and all Major ISPs in Nigeria.
Established in 2009, Telenoetica Limited is based at Lagos Nigeria and is expanding to East-
Africa (Nairobi).
Our expertise in telecom sector is clearly indicated by our product and service portfolios
that have been developed over a period of time derived from vast experience of our
technical and business consultants. We believe in delivering end-to-end business solutions
thereby creating competitive advantage in the market for our clients. We take pride in our
strong organizational values, ethics, and quality standards, which ensures exceeding our
customer's expectations every time.
Over last 6 years in Nigeria Telenoetica has invested in and grown through three business
verticals.
Product and Solutions BV- Under this BV the vision is to engage in technology that
optimizes electrical power consumption sources and directly reduces operating expenditure
of Telecom industry over medium to long term. Effective Supply Chain management while
remains the driving factor in the success of this BV, customization and innovation has
always been key in customer acquisition and retention and internal portfolio expansion.
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OUR PRESENCE
Our Regional Presence in Nigeria:
Our regional representatives help us respond to local and regional needs, develop customized plan
of repair. In Nigeria our regional presence is at Lagos, Abuja, Port Harcourt
Telenoeticas Global presence is in Nigeria , Kenya and India with the global corporate head office at
Lagos.
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The Repair Centre
Telenoetica equipment repair center has been established with a vision to make All
complex electronics repairable in Nigeria using high quality electronics components and
ensuring remarkable turn-around-time.
The repair LAB has been built in accordance with world-class quality standards and takes
special care in handling customer equipment.
It is a Fully Electrostatic Discharge (ESD) protected Lab with tools such as Oscilloscope,
Frequency counter, In-circuit Debugger, True RMS Multi meter and multiple repair benches
for precision & quality repair works.
Telenoetica believes that all equipment received for repair are clients assets that have to
be protected from Fire, Moisture, rodents etc. All care is taken for the safe keeping of client
equipment while in our possession.
We have a standard practice of rendering a true and fair feedback on all BER (Beyond
Economic Repair) equipment irrespective of cost implication.
Robust sourcing mechanism followed for component purchases that are most times directly
from main dealers or OEMS.
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Telenoetica Repair Centre Capabilities and Performances:
Our Principal Repair Center at Lagos had a enthusiastic Performance since its start. A Part
of our RnD Team in India is in perfect coordination with the reverse Engineering team at
Lagos.
The Combination helped the repair team to achieve marvellous results.
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Service Level Agreement
Repair & Return
The Repair and return service consists of a set of activities aimed to correct any hardware
fault related to Equipment repairs. The repair operations are performed at Telenoetica
facility within a Repair Centre except for third party equipment where repair activities will
be performed at third party premises.
The Repair and Return service covers all the activities necessary for Research and
Development, Evaluation, to Repair and Testing of the repaired equipment.
After completion of activities, Telenoetica will update with a fault report and corrective
action as the case may be per module.
Logistics of Equipment
Telenoetica will be responsible for the pickup of Faulty Rectifier modules and return
on repairs or if BER to Clients warehouse for modules up to 25 units.
If there is an urgent requirement by CLIENT when fewer units are available, modules will be
released to CLIENT Engineer only on provision of Goods Received Note (GRN) for same
quantity to be received.
Emergency Intervention
Telenoetica Engineers will be readily responsive to repairing up to 3 Modules once a week
in its Repair center. This is required only if an urgent network element is under threat and
Telenoetica has to stop all work and break a queue to serve CLIENT to revive the network.
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Mobile Repair Facility
We developed a comprehensive, mobile Maintenance Service Report that covers all the
bestpractices steps for Power System inspection and maintenance service. Our qualified
technicians are available to perform any and all necessary repairs to each piece of your power
generation and supply equipment. Thus the root cause of the breakdown is taken care off
during sabotage situation.
During the inspection process we leave no detail overlooked. The inspection includes:
Examine the equipment, including external and internal condition checks by our technicians.
Identify needed service and repairs.
Perform necessary repairs.
In case onsite repair is not possible we bring the equipment at our nearest repair centre. And
install back after repair.
Our mobile experts are capable to perform sabotage handling and undertake servicing on the
following equipments:
DG sets
Rectifier Modules
ATS
IPMS
Ac cooling systems
Inverters & UPS
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Repair Warranty
Telenoetica offers a warranty of 6 months on any repaired module where the faulty parts
will be exchanged as part of this contract unless any of the following conditions apply.
Damage from Fire
Water ingress in module
Damage from vandalism or theft
Damage from war or acts of terrorism
Damage from equipment modification done without Telenoetica Permission
Any attempt of local repairs
If any of the above conditions prevail for a faulty module, Telenoetica will notify CLIENT on
the status and on approval fix the part which will be subject to an extra charge that will be
invoiced to CLIENT.
The Warranty covers only modules repaired by Telenoetica
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Repair Process Flow
Man
ager
unt
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Major Client Vs Repair Success Rate Matrix
Total
Sl no. Customer Received Repaired BER Repair percent
1 Airtel 3760 3264 496 86.8%
2 CLIENT 1100 957 143 87%
3 Helios 480 443 37 92%
Repair success Rate 88%
The above matrix displays the RSR (%) that we have achieved in past few years. Owing to our
success rate our customer trusts us with back to back order for repairs and extended business on
many other repairs (Rectifier Cabinet, Hybrid, ATS repairs etc.)
The above Matrix displays the distribution of faults across different sections of Rectifiers from 4
major manufacturers viz Eltek, ZTE, Delta and Emerson
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Customer wise Fault Repaired and Root Cause Categories
The above table shows the customer wise repairs highlighting percentage of faults within different
sections of rectifier and their root cause. A detailed root cause because sheet is maintained for
each customer and is provided to customer in form of Fault report. This is very useful for learning
and tracking purpose.
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Telenoetica Repairs Service- The Business case for Client
Particular Remarks
Cost of New Equipment (Rectifier)* NGN 76,000.00 In case of New purchase
Cost of Refurbished equipment* NGN 35,000.00 Customer Pays
Customer receives
payment for every BER
-NGN 2,000.00
and Scrap; Additional
Buy Back of BER and Scrap source of revenue
Saving at Customer's end
-NGN 1,000.00 for Warehousing and
Cost of warehousing and disposal disposal
Total Saving from Service NGN 68,000.00 Actual Saving
1st Year
Possibility of fault 300.00 (1% of Installed base)
20.40 Saving x Faulty unit (in
Savings Naira Million NGN)
1 Savings Dollar 0.13 In Million USD
2nd Year
Possibility of fault 3600.00 (12% of Installed base)
244.80 Saving x Faulty unit (in
Savings Naira Million NGN)
2 Savings Dollar 1.53 In Million USD
3rd Year
Possibility of fault 7500.00 (25% of Installed base)
510.00 Saving x Faulty unit (in
Savings Naira Million NGN)
3 Savings Dollar 3.19 In Million USD
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Conclusion
This test and repair Document is submitted based on the process that Telenoetica is following
presently and is a result of our engineers experience in this field. Upon discussion with your
esteemed Organization, we may further review in terms of scope, processes and methodology.
We assure best of services to CLIENT at the most competitive price.
Annexure A
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Routers Switches LTE Modems Satellite Modems
Major Models repaired at Telenoetica:
MODEL PICTURE
HUWAWEI EPW50-48A
AGGISON
RECTIFIER
MODULE
EMERSON R48-3200
NETWORK
POWER
EMERSON PS231
NETWORK
POWER
EMERSON R48-800
NWTWORK
POWER
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MEANWELL
DCDC SD-1000L-24
CONVERTER
EMERSON SM4817
NETWORK
POWER
INALA SAM2
TRANGO APEX23E-2A
UGO CN458
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BATTERY APR 48
TECHNOLOGY
HUGHES HN7740S
ATS PANEL
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Smat UPS APC 3 Phase Smart UPS
Telenoetica is open to all types of equipment repairs. Just in case your needs are not displayed above,
give us a chance to prove our credibility by giving to us one good and one bad equipment for a test
trial.
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