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9 Rponses Dernire rponse: 26 dc. 2013 05:18 par Adam Kirkpatrick

iEMC APJ 11 dc. 2013 05:48

How to quickly troubleshoot the hardware problem of Avamar Gen4

and Gen4S node

How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

Introduction

This article focuses on troubleshooting steps and methods for hardware problem of Avamar 4 and 4S node. It will help users timely to check the
Avamar node. And also help you to understand the basic of Avamar hardware.

Detailed Information

Due to the hardware of Avamar Gen4 and Gen4S is so different, the commands of them also have many differences. So in the process of
troubleshooting, the command used is not the same.

1. First, lets us look at the difference of the appearance of Avamar Gen4 and Gen4S.

The front of Avamar Gen4 basic model as following picture:

The back of Gen4 basic model as following picture:

The front of Avamar Gen4S basic model as following picture:

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The back of Avamar Gen4S basic model as following picture:

Note: Avamar Gen4 and Gen4S all have few different hardware models. Please refer the product manual of the Avamar storage that you
have purchased.

Detailed models comparison table:

2. Hardware problem troubleshooting steps

If you see any hardware alert on the logs, you can use the following table command to do a quick check.
Command reference table:

Check electric fan problem
Check virtual disk problem
Check disk controller problem
Check system log
Totally check hardware problem
Gen 4
omreport chassis fans
omreport storage vdisk
omreport storage controller
omreport system esmlog
omreport system esmlog
omreport chassis
Gen 4S
ipmitool sdr type fan
avsysreport vdisk
avsysreport controller
ipmitool sel info
avsysreport chassis

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Check power supply problem omreport chassis pwrsupplies avsysreport powersupplies

Temperature check omreport chassis temps avsysreport temperatureprobe
Memory check omreport chassis memory avsysreport memorymodules
Hardware log collection dset_script sysinfo -ni

Note:
If you are using an Avamar single node, you can connect directly to the Utility node through SSH, and then run the commands located in the table
above.

If you are using an Avamar multi-node connect to the Utility node through SSH. Login to connect the utility node and storage nodes. Then use the
command #mapall --noerror "<command>" to check the hardware problem.

For example:

#su admin
#ssh-agent bash
#ssh-add ~/.ssh/dpnid
#mapall --noerror <command>

You can refer to the table above for the <commands>, except for "hardware log collection".

3. Summary

Avamar is a very powerful backup software that shoulders the important data preservation function within an IT environment. Most of the commands
listed in the table above be used for Avamar daily maintenance. It is strongly recommended to save this information for reference.

Author: Jason Chen

iEMC APJ
Please click here for for all contents shared by us.

13550 Affichages Tags: discussion , node , gen4s , and , gen4 , avamar , of , problem , hardware , the , ttroubleshoot

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Raghuram.bhat 23 dc. 2013 23:05 (en rponse iEMC APJ)

1. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

Hi Team,

Thank you for "Detailed models comparison table". However I would like to know the number of Disk Drives, Disk Drive Capacity and RAID
Con!iguration.

As per my understanding

M2400 (7.8TB) 12 x 2TB (RAID1)

M1200 (3.9TB) 6 x 2TB (RAID1)
M600 (2TB) 6 x1TB (RAID1)
S2400 (7.8TB) - 8 x 2TB (RAID 6)

Please correct me, If I am wrong.

Thanks & Regards,

Raghuram Bhat G

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iEMC APJ 24 dc. 2013 02:06 (en rponse Raghuram.bhat)

2. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

Hi Raghuram, thanks for your reply. We checked the information and found that it is only available to EMC internal and partners. So we are not able to post it out
here. Sorry for that.

Merry Christmas and Happy New Year!

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Raghuram.bhat 24 dc. 2013 02:21 (en rponse iEMC APJ)

3. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

Hi

Merry Christmas and Happy New Year!

I am working as a Solution Provider (EMC Partner) and may i request you to please share the link. I do have partner access to Powerlink as
well as EMC Support Pages.

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Adam Kirkpatrick 24 dc. 2013 06:12 (en rponse Raghuram.bhat)

4. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

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134.8 K

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iEMC APJ 25 dc. 2013 02:05 (en rponse Raghuram.bhat)

5. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

The link of this KB article is:

https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000Wow

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Raghuram.bhat 25 dc. 2013 20:27 (en rponse Adam Kirkpatrick)

6. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

Hi Adam Kirkpatrick

I am looking for Gen 4S and NOT Gen 4 Hardware

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Raghuram.bhat 25 dc. 2013 21:10 (en rponse Raghuram.bhat)

7. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

Hi Team,

The KB Article link which you provided is unavailable. PFA.. Please verify the same.

Requesting you to please share the required information in the text format atleast!

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iEMC APJ 25 dc. 2013 21:45 (en rponse Raghuram.bhat)

8. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

Please search "Location of the physical disk and which RAID group it belongs to on the Avamar node" in support.emc.com. The first search result is link to this KB
article.

If you can't open the KB, that means your account permission is not high enough. We couldn't post content here directly since it is only available to partners.

Thanks for your understanding.

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Adam Kirkpatrick 26 dc. 2013 05:18 (en rponse Raghuram.bhat)

9. Re: How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node

If you are only interested in Gen4S details then your initial question should be revised.

Heres the details for the Gen4S RAID setup is which is identical to Gen4 and they are fully compatible with one another in terms of mixing them within a GRID.
I dont believe there is any secret as to what the RAID setup is because this can be easily determined by anyone who has access to these nodes and it is only
reasonable
a user would be interested in knowing this info as well. I suspect it is not present in customer facing documentation because Avamar H/W is sold as a an appliance
therefore
no need for you to manipulate the H/W in any way.

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