User Guide - English

ServerView Suite

PrimeCollect

Edition December 2011

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Copyright and Trademarks

Copyright 2011 Fujitsu Technology Solutions GmbH.

All rights reserved.

Delivery subject to availability; right of technical modifications reserved.

All hardware and software names used are trademarks of their respective manufacturers.
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.1 Target groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.2 Notational conventions . . . . . . . . . . . . . . . . . . . . . 5

2 PrimeCollect under Windows . . . . . . . . . . . . . . . . . . 7

2.1 Starting PrimeCollect . . . . . . . . . . . . . . . . . . . . . . 7

2.1.1 Online start on the management station . . . . . . . . . . . . . . 7
2.1.2 Online start on a PRIMERGY server . . . . . . . . . . . . . . . 8
2.1.3 Offline start on a PRIMERGY server . . . . . . . . . . . . . . . 9
2.2 Executing PrimeCollect . . . . . . . . . . . . . . . . . . . . 11
2.2.1 Collecting and storing data . . . . . . . . . . . . . . . . . . . 11
2.2.2 Contents of the zip file . . . . . . . . . . . . . . . . . . . . . . 13

3 PrimeCollect under Linux and VMware . . . . . . . . . . . 17

3.1 Starting PrimeCollect . . . . . . . . . . . . . . . . . . . . . 17

3.1.1 Online start on the management station . . . . . . . . . . . . . 17
3.1.2 Online start on a PRIMERGY server . . . . . . . . . . . . . . 18
3.2 Executing PrimeCollect . . . . . . . . . . . . . . . . . . . . 19
3.2.1 Collecting and storing data . . . . . . . . . . . . . . . . . . . 19
3.2.2 Contents of the zip file . . . . . . . . . . . . . . . . . . . . . 21

PrimeCollect
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Contents

PrimeCollect
1 Introduction
This manual describes the product PrimeCollect which enables you to collect
and store information about the hardware and software of PRIMERGY servers.
When a problem occurs, PrimeCollect facilitates analysis by the Technical
Support of Fujitsu Technologies Solutions and therefore helps to solve problems
more quickly.

1.1 Target groups

This manual is intended for system administrators, network administrators and
service technicians who have a thorough knowledge of hardware and software.

1.2 Notational conventions

The following notational conventions are used in this manual:

I This symbol highlights important information and tips.

italics Screen elements and command, file and path names are
written in italics.

Screen outputs
Please note that the screen output is dependent in part on the system used and
therefore some details may not correspond exactly to the output you will see on
your system.

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6
Introduction

PrimeCollect
2 PrimeCollect under Windows

2.1 Starting PrimeCollect

Various options are available to you for starting PrimeCollect which entail
particular software requirements.

2.1.1 Online start on the management station

Requirements
On the management station either Windows Server 2003/2008 and
ServerView Operations Manager >= 4.60 or Linux (Red Hat/SuSE) and
ServerView Operations Manager >= 4.70 must be installed.
On the PRIMERGY servers Windows Server 2003/2008 and the ServerView
Agent >= 4.60 must be installed.
You will find the ServerView agent for your operating system on the
ServerView Suite DVD 1 or on the Web server
http://support.ts.fujitsu.com/prim_supportcd/start.html
in the Software Products ServerView Agents directory.
I When the ServerView agent is installed, PrimeCollect is
automatically installed, too.
To collect RAID information, ServerView RAID Version 2.3 or higher or an
LSI Global Array Manager (the latter only supports LSI controllers) must be
installed on the PRIMERGY servers.

Online start on the management station

With this method you start PrimeCollect from ServerView Operations Manager:
Select the required PRIMGERY server in the server list.
Select the PrimeCollect entry in the Maintenance menu.

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PrimeCollect under Windows

2.1.2 Online start on a PRIMERGY server

I If a Windows full memory dump is found, this can be stored in a separate

zip file (only necessary on direction of the support).

Requirements
For a start from the Windows Start menu Windows Server 2003/2008 and
the ServerView Agent >= 4.60 must be installed on the PRIMERGY server.
cognitas. Gesellschft fr Technik-Dokumentation mbH 2009

You will find the ServerView agent for your operating system on the
ServerView Suite DVD 1 or on the Web server in the ServerView Agents
directory.
I When the ServerView agent is installed, PrimeCollect is
automatically installed, too.
For a start from the ServerView Suite DVD 1 or via the Web server, Windows
Server 2003/2008 must be installed on the PRIMERGY server. The DVD
must be version 7.812 or higher. With this method the agent does not need
to be installed.
To collect RAID information, ServerView RAID >= 2.3 or an LSI Global Array
Manager (the latter only supports LSI controllers) must be installed on the
PRIMERGY servers.

Online start on a PRIMERGY server

Start PrimeCollect using the PrimeCollect.exe program either
from the Windows Start menu
Programs Fujitsu ServerView Suite Agents PrimeCollect
or
from the ServerView Suite DVD 1 or the Web server in
the ServerView - Maintenance & Update directory.

8 PrimeCollect
 PrimeCollect under Windows

2.1.3 Offline start on a PRIMERGY server

Requirements
The ServerView Suite DVD 1 must be version 7.812 or higher. The operating
system on the PRIMERGY servers is irrelevant here as Windows PE is
loaded from the DVD.
I With this method PrimeCollect obtains no information about the
operating system which is installed, e.g. operating system version or
installed drivers. You must provide this information separately for
Support.
To collect RAID information, ServerView RAID >= 2.3 or an LSI Global Array
Manager (the latter only supports LSI controllers) must be installed on the
PRIMERGY servers.

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PrimeCollect under Windows

Offline start on a PRIMERGY server

With this method you start PrimeCollect by
booting the server from the ServerView Suite DVD 1,
selecting PrimeCollect in the first dialog box,
and clicking on Continue.
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10 PrimeCollect
 PrimeCollect under Windows

2.2 Executing PrimeCollect

Working with PrimeCollect consists of two interlinked steps, namely collecting
hardware and software data and combining the result files in one or two zip files.
I In the case of a local online start, the option is available of storing a
founded Windows full memory dump in a separate second zip file (only
necessary on direction of the support).

2.2.1 Collecting and storing data

Display when PrimeCollect is started on the management station

To collect data, click on the Collect Data button after you have selected
PrimeCollect.
After this action has been completed, a link is displayed.
Click on the link displayed in order to save the result files.

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PrimeCollect under Windows

Display in the event of a local start

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To collect data, click on the Collect Data button after you have started
PrimeCollect.
I If PrimeCollect was started offline, please use an external data
medium (e.g. USB stick) to save the data.
I In the case of a local online start, the option is available of storing a
founded Windows full memory dump in a separate second zip file
(only necessary on direction of the support).
In the case of an offline start there is no possibility to draw-off a full
memory dump because the customer operating system is not
accessed.
I When the result files are saved using one of the two buttons, up to
four error messages are issued one after the other. You can ignore
these. This defect is the result of using WinPE 1.x and will be
eradicated in following ServerStart versions when WinPE 2.0 is used.
After this action has been completed, please click on Save or Save Dump in
order to save the result files.

12 PrimeCollect
 PrimeCollect under Windows

2.2.2 Contents of the zip file

Contents of the zip file vary according to the operating system and the system
configuration of the server.
The file may content the following output files:

File Description
20110216155422 ServerView archive file
agent.l* AIS agent log files
audit.l* AIS audit log files
Application_log.Evt Windows result log files
System_log.Evt
Application_log.evtx Windows event log files
System_log.evtx
Application_log.log Log files for creating the files
System_log.log APPLICATION_LOG.TXT and
SYSTEM_LOG.TXT
APPLICATION_LOG.TXT Windows event log files (in ASCII format)
SYSTEM_LOG.TXT
Boot.ini Windows boot parameter files
BCD_Backup
BCD_Backup.LOG
BCD_Backup.LOG1
BCD_Backup.LOG2
cluster.log Cluster information
DDM_Archive.ddm DataDuplexManager archive files
DDM_Archive.txt
Error.log Log files for ServerView Online Diagnostics
MathTest.log
MemTest.log
NTMathOk.log
NTMemOk.log
SrvMngr.log
ComLineLog.log

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PrimeCollect under Windows

File Description
gamevlog.log GAM informations
gamscm.ini
gam2cl.log
gam2cl.ini
Getosvmco.log Getosvmco Console Log
Getosvmco.txt Getosvmco outputs (MCO package (Mission
Critical Option)/ PRIMEQUEST only)
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Hotfix_WMI.log Installed hotfixes

Hotfix_Registry.log
IDPROM_v1.1.bin IDprom data in binary format
IdpRead.log Log file of the creation of the file
IDPROM_v1.1.bin, including the IDPROM data in
ASCII format
IPConf.log Ipconfig log file
MeHist.bin Memory PDA file
CeHist.bin CPU PDA file
MR0.txt MegaRAID log files
MrGet.log
msinfo32.nfo Output of MSINFO32
PCSysscan_Report.html Output files of the PCSysScan program. Both files
PCSysscan_Report.xml contain the same information in different formats
(xml and html). This includes comprehensive
hardware/software information relating to the
system which was examined.
PrimeCollect_Log.txt Log file of the PrimeCollect application. For
problems with PrimeCollect this file is consulted
for an analysis.
RAIDLog.xml This files contain ServerView RAID results.
snapshot.xml
SVRAID_Config.txt
SVRAID_System.txt
RolesAndFeatures.log Installed roles and features
SDMI32.log Log file of the activity of the SDM32 tool
SDMI.SCD DMI data

14 PrimeCollect
 PrimeCollect under Windows

File Description
svsqldb.log ServerView Operations Manager log file (file
name is extracted from the ServerView
Operations Manager .ini file)
VersionView.sav VersionView snapshot
vme_status.xml Files from the log directory of the VME agent

If it exists, the complete $SystemRoot$\MiniDump directory is also packed into the

zip file.

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16
PrimeCollect under Windows

PrimeCollect
3 PrimeCollect under Linux and
VMware

3.1 Starting PrimeCollect

Various options are available to you for starting PrimeCollect which entail
particular software requirements.

3.1.1 Online start on the management station

Requirements
On the management station either Windows Server 2003/2008 and
ServerView Operations Manager >= 4.60 or Linux (Red Hat/Novell SuSE)
and ServerView Operations Manager >= 4.70 must be installed.
On the PRIMERGY servers Linux or VMware ESX and the ServerView
Agent >= 4.70 must be installed.
You will find the ServerView agent for your operating system on the
ServerView Suite DVD 1 or on the Web server
http://support.ts.fujitsu.com/prim_supportcd/start.html
in the Software Products ServerView Agents directory.
I When the ServerView agent is installed, PrimeCollect is
automatically installed, too.
To collect RAID information, ServerView RAID >= 2.3 or an LSI Global Array
Manager (the latter only supports LSI controllers) must be installed on the
PRIMERGY servers.

Online start on the management station

To start PrimeCollect from ServerView Operations Manager:
Select the required PRIMERGY server in the server list.
Select the PrimeCollect entry in the Maintenance menu.

PrimeCollect 17
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Starting PrimeCollect PrimeCollect under Linux and VMware

3.1.2 Online start on a PRIMERGY server

Requirements
On the PRIMERGY servers Linux or VMware ESX and the ServerView Agent
>= 4.70 must be installed.
You will find the ServerView agent for your operating system on the ServerView
Suite DVD 1 or on the Web server in the ServerView Agents directory.
cognitas. Gesellschft fr Technik-Dokumentation mbH 2009

I When the ServerView agent is installed, PrimeCollect is automatically

installed, too.

Online start on a PRIMERGY server

For starting PrimeCollect online on a PRIMERGY server:
Select the /usr/sbin/ directory.
You will find the PrimeCollect script.
Call the PrimeCollect script.

18 PrimeCollect
PrimeCollect under Linux and VMware Executing PrimeCollect

3.2 Executing PrimeCollect

Working with PrimeCollect consists of two interlinked steps, namely collecting
hardware and software data and combining the result files in a zip or tar.gz
archive.

3.2.1 Collecting and storing data

Display when PrimeCollect is started on the management station

To collect data, click on the Collect Data button after you have selected
PrimeCollect.
After this action has been completed, a link is displayed.
Click on the link displayed in order to save the result files.

PrimeCollect 19
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Executing PrimeCollect PrimeCollect under Linux and VMware

Display in the event of a local start

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After starting the script, the data is collected and stored automatically in a zip or
tar.gz file (see figure above).

20 PrimeCollect
PrimeCollect under Linux and VMware Executing PrimeCollect

3.2.2 Contents of the zip file

Contents of the zip file vary according to the operating system and the system
configuration of the server.
The file may content the following information:
Output of the distributor tools (e.g. sysreport, sosreport etc.), if installed
Operating system information and log files
FlexFrame logs (if available)
Hardware information (PCsysScan.xml)
PRIMEQUEST only: Getosvmco outputs of the MCO package (Mission
Critical Option)
File: getosvmco-data

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22
Executing PrimeCollect

PrimeCollect
PrimeCollect under Linux and VMware