DOMINOS SIZZLES WITH
1..What kinds of applications are
PIZZA TRACKER
1: What kinds of systems are
described in this case? Identify and
describe the business processes
each supports. Describe the inputs,
processes, and outputs of these
systems. Systems described in this
case are:
-Transaction processing system
(TPS)
-Pizza tracker
-Pulse
-Pulse evolution
(i) Thick client model
(ii) Thin client model
-Online polling system
-Online ordering system
Inputs: customer orders that
describe the type of pizza crust,
pizza ingredients and toppings, side
orders, and delivery location data
Processes: data updates the
system's database, transaction data
from the TPS are summarized and
presented in reports and analyze
data
Outputs: the number of pizza and
side orders sold, cost numbers for
ingredients, delivery, customer
information
2: How do these systems help
Dominos improve its business
performance?
-Provides efficient management
function
-Pulse improved customer service,
reduced mistakes, shorter training
times
-Working to cut costs and increase
customer satisfaction.
3: How did the online pizza ordering
system improve the process of
ordering a Domino's pizza?
Dominos rolled out its state-of-the
art online ordering system, which
includes Pizza Tracker.
-allows customers to watch a
simulated photographic version.
-pizza as they customize its size,
sauces, and toppings.
-The image changes with each
change a customer makes Ordering
progress can be viewed by pizza
tracker Pizza Tracker displays a
horizontal bar that tracks an orders
progress graphically In 2010,
Dominos introduced an online
polling system to continuously
upload information from local
stores.
4: How effective are these systems
in giving Domino's a competitive
edge? Explain your answer.
-The company's improved business
processes are becoming a source of
competitive strength.
-Systems enable the company to
innovate and execute its operations
more quickly than its rivals.
business processes are automated
which changes the flow of
information and makes it possible
for more people to access and share
information.
-The technology is also supporting
new business models like the online
pizza ordering system. Pizza Hut and
Papa John's have online ordering
capabilities, they lack the Pizza
Tracker technology almost 20% of all
of Dominos orders, which is up
from less than 15% in 2008.
MIS IN YOUR POCKET study shows some kind of mobile
digital devices are used to solve
described here? What business business problem.
functions do they support? How do 3..What kinds of businesses are
they improve operational efficiency most likely to benefit from
and decision making? equipping their employees with
The applications are described in mobile digital devices such as
this case are email, calendar and iPhones, iPads, and Black Berrys?
contacts from Microsoft exchange Almost every kinds of business are
activity sync. Furthermore, there is most likely to benefit from
some new software application like equipping their employees with
hospitals MEDITECH electronic mobile digital devices. As the
medical records systems. Epocrates internet is more and more popular
essentials, chain ling mobile, iphone now at days, online shopping is
app. common, which makes express
The business function of these kinds industry more important.
Express as the flexible industry is
of applications is to make employee
control their work easily and help most likely to benefit from
them to flex complex things. The equipping their employees with
email application keeps the doctor mobile digital devices. They have to
and other employee or patients in track the position of each box and to
update the shipment information.
contract with each other at anytime.
MEDIEUM help doctors to keep and They can fix all these problems by
search the information of medical using the mobile digital devices to
records or some other results equip their employees, which can
anywhere epo crates to helps finish their tracking efficiently.
doctors to explain the lab results 4..D.W. Morgans CEO has stated,
and conclude some medical The iPhone is not a game changer,
its an industry changer. It changes
information. Chain lines mobile
application can track the shipment the way that you can interact with
information your customers and with your
Therefore all the applications are suppliers. Discuss the implications
help to improve operational of this statement.
efficiency decision making. They iphone is widely use industry now a
day. It is not just for fun and can
help decision making faster more
play a variety of games, but it can
correct, and it s convenient for the
company to do some operations also be used in managing and
quickly. Companies can save time manufacturing or something else
money through using these such as contact with employees.
applications. Doylestown hospital uses iphone to
2..Identify the problems that connect doctors and proteins all the
time. The hospital can get in touch
businesses in this case study solved
by using mobile digital devices. with doctors quickly when
The mobile digital devices help something must to be solved
companies solve business problems immediately also the doctors can
like doctors use of iphone to receive handle the information of proteins
emails and to be caused anytime no and the lab results correctly.
matter where they are, -Doylestown
hospital uses these kinds of tools to
manage the information of
thousands of patients and
helpdoctors to analysis If some
medicalresults and information for
their patients who are easier to
manage by using mobile digital
devices. emerging conditions
happened the hospital can contact
the doctors quickly. D.W. Morgan
uses ChainLinq mobile to update the
information shipping and track the
positions of delivery which helps the
company control their operations
easily and efficiently. Even though
some problems occurred in shipping
process, the company can also track
the box and fix the problems quickly.
TCHO uses iphone app to control all
the chocolate making machines
without keep having a physical
presence. The iphone app can
monitor and show how the TCHO
flaw lab is doing, even though there
is a long distance between lab and
monitor. It is helpful for employees
to edit photos emails and text
messages. In conclusion, this case