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2:53 PM Connecting...

2:53 PM Connected. A support representative will be with you shortly.


2:53 PM Support session established with PAYEL PATTANAYAK.
2:53 PM PAYEL PATTANAYAK: Welcome to HP Total Care Chat Support. My name is Payel.
I will be your technical support specialist, today. Please give me 2 minutes to
review the information and assist you.NOTE: For security reasons, PLEASE DO NOT
send any credit card information via chat.
2:53 PM Durgesh Singh: sure
2:56 PM Durgesh Singh: are we connected?
2:57 PM PAYEL PATTANAYAK: Hi. How are you doing today?
2:58 PM Durgesh Singh: m good, thanks for asking how are you
2:58 PM PAYEL PATTANAYAK: I am fine.Thank you for asking.
2:59 PM PAYEL PATTANAYAK: How may I help you today?
3:01 PM Durgesh Singh: I don;t want to repeat my problem again and again, I am
doing this since last 2 months i gt fed up of repeating same thing again and again
3:01 PM Durgesh Singh: you better chk it by your own
3:02 PM PAYEL PATTANAYAK: Okay sure I will check but what is the issue just tell
that.
3:03 PM Durgesh Singh: my camera is not working properly and laptop is making
sound from top left corner (fan, i think),
3:04 PM PAYEL PATTANAYAK: Please allow me to take the remote of the system to help
you in better way.Please Note: The remote access assistance session can be
terminated at any time by clicking on the 'red X' in the chat window or by hitting
the Pause/Break key on the top-right corner of the keyboard.
3:04 PM PAYEL PATTANAYAK would like to start an operation which requires an applet
to be downloaded. Download AppletThe download should begin in a moment and the
Applet should start automatically. If the download does not start in a few seconds,
click here.
3:04 PM Durgesh Singh: it will fail again
3:06 PM PAYEL PATTANAYAK: Then visit service center to check the notebook as fan
sound and camera both is hardware issue.
3:07 PM Durgesh Singh: there i have to pay because my warranty has been over now
3:09 PM PAYEL PATTANAYAK: Here we can not solve teh hardware issues as this is
only software department
3:10 PM Durgesh Singh: but why would i pay
3:10 PM Durgesh Singh: this delayed occured because of system failure of HP
3:12 PM PAYEL PATTANAYAK: You need to pay as the warranty is expired and hp gives
only 1 year base warrantyy
3:13 PM PAYEL PATTANAYAK: we also provide extended warranty for extra support of
hardware andf softwares.
3:13 PM PAYEL PATTANAYAK: That is over now so for nay hardeare issue it will be
chargeable
3:13 PM PAYEL PATTANAYAK: *any\
3:14 PM Durgesh Singh: I know that but delayed has been from HP side not from
mine, I am contacting HP since last 2 months you can chk it
3:16 PM Durgesh Singh: are you there?
3:17 PM PAYEL PATTANAYAK: Yes let me check the previous cases.
3:17 PM Durgesh Singh: sure
3:22 PM PAYEL PATTANAYAK: As we have the last case id from 9/10/2017
3:22 PM PAYEL PATTANAYAK: That time also it is out of warranty so it will be
chargeable.
3:22 PM PAYEL PATTANAYAK: If you will face any issue in future please feel free to
contact us we will be happy to help you.The Case Number for this interaction is
5004733538Do contact us again at http://h22207.www2.hp.com/in-en/contact-hp; for
any technical assistance, we are available 24/7.Thank you for contacting HP Total
Care Chat support.You can also download HP Care Mobile app from your android
device or visit our website www.hp.com/in/support to find solutions to your
questions. Thank you for contacting HP .Have a Nice Day/evening.
3:22 PM PAYEL PATTANAYAK has ended the session.
3:23 PM Saving chat transcript

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