2:53 PM Connected. A support representative will be with you shortly.
2:53 PM Support session established with PAYEL PATTANAYAK. 2:53 PM PAYEL PATTANAYAK: Welcome to HP Total Care Chat Support. My name is Payel. I will be your technical support specialist, today. Please give me 2 minutes to review the information and assist you.NOTE: For security reasons, PLEASE DO NOT send any credit card information via chat. 2:53 PM Durgesh Singh: sure 2:56 PM Durgesh Singh: are we connected? 2:57 PM PAYEL PATTANAYAK: Hi. How are you doing today? 2:58 PM Durgesh Singh: m good, thanks for asking how are you 2:58 PM PAYEL PATTANAYAK: I am fine.Thank you for asking. 2:59 PM PAYEL PATTANAYAK: How may I help you today? 3:01 PM Durgesh Singh: I don;t want to repeat my problem again and again, I am doing this since last 2 months i gt fed up of repeating same thing again and again 3:01 PM Durgesh Singh: you better chk it by your own 3:02 PM PAYEL PATTANAYAK: Okay sure I will check but what is the issue just tell that. 3:03 PM Durgesh Singh: my camera is not working properly and laptop is making sound from top left corner (fan, i think), 3:04 PM PAYEL PATTANAYAK: Please allow me to take the remote of the system to help you in better way.Please Note: The remote access assistance session can be terminated at any time by clicking on the 'red X' in the chat window or by hitting the Pause/Break key on the top-right corner of the keyboard. 3:04 PM PAYEL PATTANAYAK would like to start an operation which requires an applet to be downloaded. Download AppletThe download should begin in a moment and the Applet should start automatically. If the download does not start in a few seconds, click here. 3:04 PM Durgesh Singh: it will fail again 3:06 PM PAYEL PATTANAYAK: Then visit service center to check the notebook as fan sound and camera both is hardware issue. 3:07 PM Durgesh Singh: there i have to pay because my warranty has been over now 3:09 PM PAYEL PATTANAYAK: Here we can not solve teh hardware issues as this is only software department 3:10 PM Durgesh Singh: but why would i pay 3:10 PM Durgesh Singh: this delayed occured because of system failure of HP 3:12 PM PAYEL PATTANAYAK: You need to pay as the warranty is expired and hp gives only 1 year base warrantyy 3:13 PM PAYEL PATTANAYAK: we also provide extended warranty for extra support of hardware andf softwares. 3:13 PM PAYEL PATTANAYAK: That is over now so for nay hardeare issue it will be chargeable 3:13 PM PAYEL PATTANAYAK: *any\ 3:14 PM Durgesh Singh: I know that but delayed has been from HP side not from mine, I am contacting HP since last 2 months you can chk it 3:16 PM Durgesh Singh: are you there? 3:17 PM PAYEL PATTANAYAK: Yes let me check the previous cases. 3:17 PM Durgesh Singh: sure 3:22 PM PAYEL PATTANAYAK: As we have the last case id from 9/10/2017 3:22 PM PAYEL PATTANAYAK: That time also it is out of warranty so it will be chargeable. 3:22 PM PAYEL PATTANAYAK: If you will face any issue in future please feel free to contact us we will be happy to help you.The Case Number for this interaction is 5004733538Do contact us again at http://h22207.www2.hp.com/in-en/contact-hp; for any technical assistance, we are available 24/7.Thank you for contacting HP Total Care Chat support.You can also download HP Care Mobile app from your android device or visit our website www.hp.com/in/support to find solutions to your questions. Thank you for contacting HP .Have a Nice Day/evening. 3:22 PM PAYEL PATTANAYAK has ended the session. 3:23 PM Saving chat transcript