Feroz Khan Peer Mohamed, ITIL

17+ years of overall experience in Enterprise IT Infrastructure Services Consulting, Solution Design,
Service Transition, Service Delivery, Project Management and IT Transformation.
10 + years of experience in directing and coordination of activities pertaining to technology, transition
or transformation programs for strategic IT IS clients in North America.
4 years hands on experience with Splunk Enterprise Splunk, Splunk on Splunk, Splunk DB
Connect [DBX], Splunk Cloud, Splunk Web Framework
2 years experience on Container technologies, 3 years with Cloud and Cloud based technologies
Ability to manage multiple, complex technical projects from the concept stages through completion.
Understanding of project and program management methodologies, good risk management skills.
Broad understanding of multiple IT technology areas: Data Center & Cloud Computing technologies
[SaaS/IaaS/PaaS], Computing Services, Storage, Networks, Database Concepts, Analytics & End
User Computing.
Through understanding & widespread experience of ITIL processes, Compliance processes & Audits
controls like [SSAE-16 (SOCI & SOCII), PCI-DSS, HIPPA]
Multi years of experience in Federal/State and Local government contracts, Payment Card Industry,
Banking, Information Media & Telecom.
Excellent in managing Customer & Employee satisfaction, Service delivery, Change & Incident
management, SLA & Service improvements.

TRAININGS & CERTIFICATIONS

Splunk Certified User [Cert- 198683]

Certified Operational Intelligence and Machine Data with Splunk [Udemy] - [UC-J3Q3AZU6]
ITIL-2011 Certified [Certificate # - 02893540-02-D4LE]
Oracle Corporation - Oracle 10g Certified Professional [OCP]
Carnegie Mellon - Advanced Business Communication from Tepper School of Business Certified
Cognizant Technology Solutions - Operations & Delivery Manager Trained & Certified
Cognizant Technology Solutions - Six Sigma Quality Trained & Certified

TECHNICAL SKILLS

Methodologies Agile, Scrum, OOPS, ITIL, COTS, Six Sigma

Platforms / Virtualization Linux, Unix, Solaris, Ubuntu, Alpine, IOS, Windows, VMWare
ESX/ESXi, Oracle VM, Docker, Amazon AWS/EC2, Azure

App & Web Servers WebLogic, WebSphere, Tomcat, Nginx, Apache

Scripting Languages Shell, Python, PL/SQL, C

Cloud Stacks IaaS, PaaS, SaaS

Cloud Frameworks AWS & Azure

Veritas Cluster Server / Similar GitHub, Rational

CD/CI & Automation Tools Docker, Chef, AWS-CodeDeploy, Jenkins

Analytics & Monitoring Tools Splunk V6.X, AWS CloudWatch

Project Management Tool JIRA, MS-Projects

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DBMS Oracle, MySQL, MS-SQL Server, Sybase, Mark Logic

Open Source Distributions Anaconda Distribution, Jupyter

Microsoft Applications Excel, Word, PowerPoint, MS-Project, Outlook

PROJECT EXPERIENCE

Project: State Enterprise Payment Solutions

Client: Conduent [earlier: Xerox State & Local Solutions, Inc.]

Duration: 02/2012 Till Date

Domain: Financial Transaction Processing for Public Sector projects [State & Federal
Government]

Role: Splunk Consultant [4 years hands on experience]

2013 till date

Tools & Technologies: Splunk v6.5.1, Splunk Enterprise, Splunk DB Connect [DBX], Splunk Cloud,
Distributed Management Console [SOS], Splunk Web Framework, Linux 6.X,
Windows 2008, Shell & Python scripting.

Project Description: Largest Closed Loop Card Provider for MasterCard. We manage the highest
Peak Transaction volume in payments space - for Electronic Payment Cards
program [$90 billion transactions in a year & 25,000+ peak transaction volume
in a minute].

Programs Supported Electronic Benefits Transfer (EBT)

Supplemental Nutrition Assistance Program (SNAP) & Food Stamp
Purchase
Temporary Assistance for Needy Families (TANF) - Eligibility & Enrollment
Women Infant Children (WIC) electronic disbursement of WIC benefit
Electronic Payment Cards (EPC) electronic disbursement of funds for
child support and foster care payments
e-Child Care (ECC) real time tracking and verification of child care
attendance; and electronic payments to providers
GO Program Electronic disbursement for payroll and tax benefits
Treasury benefit disbursements for 28 Federal agencies

Splunk Projects completed

o Project 1: Fraud Detection [PanScan Monitoring & Fraud Retailer monitoring]
o Project 2: SSL Certificate Monitoring
o Project 3: EPPIC Application End-to-End Monitoring
o Project 4: Production System Health Monitoring
o Project 5: End User Experience Monitoring
o Project 6: Management reports & metric collection for Support Organization

Splunk Admin Responsibilities:

o Core Member of CNDTs Data Analytics team.
o Design, administer & manage multiple distributed Splunk environments [EBT, EPC, ECC,
FDT] with a total of 2TB of pool size consisting of 70+ state programs and 28 federal
agencies.

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 o Create accurate reports, Dashboards, Visualizations and Pivot tables for business users.
o Working experience on Integrating Splunk with Windows Active Directory.
o Install and use Splunk nix for UNIX and Linux.
o Implement Splunk DBX for Oracle & MySQL DBs.
o Implement workflow actions to drive troubleshooting across multiple event types in Splunk.
o Experience on Splunk Enterprise Deployments and enable continuous integration as part of
configuration using (props.conf, Transforms.conf, Input.conf & Output.conf, Deployment.conf)
management.
o Setup Splunk Forwarders for new application levels brought into environment.
o Experience with Splunk Searching and Reporting modules, Knowledge Objects,
Administration, Add-On's, Dashboards, Clustering and Forwarder Management.
o Create and Manage Splunk DB connects Identities, Database Connections, Database Inputs,
Outputs, lookups, access controls.
o Experience on log parsing, complex Splunk searches, including external table lookups,
Splunk data flow, components, features and product capability.
o Experience on Splunk search construction with ability to create well-structured search queries
that minimize performance impact.
o Experience on Splunk query language and Monitored Database Connection Health by using
Splunk DB connect health dashboards.
o Worked as a Splunk Admin for Creating and managing app, Creating users, role, Permissions
to knowledge objects.
o Work with Fraud Analysis team to identify and capture live Fraud transactions.

Project: Database Team - Production Support

Client: Elsevier / LexisNexis

Duration: 05/2008 02/2012

Domain: Information Media & Entertainment

Role: Offshore Team Manager

Tools & Technologies: Oracle 10g, OEM, MarkLogic, Solaris, Linux, Windows, Shell scripting

Responsibilities:
o Created & managed round the clock multi shore 24/7/365 on-call support team for all DB
server & systems.
o Supported multi-terabyte CRM and Data Warehouse databases, including troubleshooting
performance related problems; actively involved in troubleshooting day-to-day issues
o Expert in installation, configuration, maintenance of Oracle 10g/9i/8i and 10g RAC in Solaris,
HP, AIX and Windows platforms, as well as migration and maintenance of Oracle Databases
(10g/9i/8i)
o Initiated, instituted and Deployed Key backup and recovery strategies using RMAN and
handling hot/cold backup for Oracle 10g/9i/8i databases in Solaris and LINUX platforms
o Installed and configured Data Guard, Standby technologies in mission critical systems and
configuration of switch overs and failovers with physical standby database on Windows and
UNIX platforms
o Cloned and re-built databases from production to other environments in short span of time
o Exposure to database capacity planning and volumetric analysis of databases more than 2
TB
o Significant exposure to tools such as Oracle Enterprise Manager, Statspack, RMAN,
ADDM/AWR

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Project: Database Team Support

Client: NorthernTrust Bank & Hartford

Duration: 12/2005 04/2008

Domain: BFS

Role: Offshore Team Lead

Tools & Technologies: Oracle 10g, OEM, Sybase, Solaris, Linux, Windows, Shell scripting

Project: SmartTrust Telecom Support

Client: SmartTrust

Duration: 09/2004 12/2005

Domain: Telecom

Role: Offshore DBA

Tools & Technologies: Oracle 9, OEM, Solaris, Linux, Windows, Shell scripting

Project: MSSQL L2 Support

Client: Microsoft

Duration: 05/2001 09/2004

Domain: Software

Role: Offshore MSSQL L2 Support Team Member

Tools & Technologies: MSSQL, Windows

WORK EXPERIENCES

Cognizant Technology Solutions - http://www.cognizant.com/

05/2013 Till Date [Senior Manager Delivery]
08/2011 04/2013 [Manager Delivery]
05/2008 07/2011 [Associate Operations Manager]

TATA Consultancy Services - http://www.tcs.com/

12/2005 04/2008 [IT Analyst]

Wipro - http://www.wipro.com/
09/2004 12/2005 [Database Administrator]

Vinciti Networks - http://www.vinciti.com/

05/2001 09/2004 [Database Administrator]

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 EDUCATION

Bachelors Degree, Electronics, Madras University, India