Professional Documents
Culture Documents
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IJEMR September 2017 - Vol 7 Issue 09 - Online - ISSN 22492585 Print - ISSN 2249-8672
2. To search out the base line where new ideas and innovations could be converted into
reality.
3. To provide employment opportunities to young and talented who are in search of jobs.
4. To follow the guidelines, rules and regulations framed under different laws while running a
new startup business.
5. To become an example for other entrepreneurs in community by doing such activities which
are important from the view point of new products and services and more specific for the
environment.
6. To prove themselves beneficial for the nation as import substitutions and export promotion
units.
7. To make India become a nation of job creators instead of being a nation of job seekers.
Hypotheses
India's entrepreneurial prowess has always been accepted and appreciated globally. The
last few years especially have seen number of initiatives and success stories, boosting startups
and bringing an attitudinal shift towards embracing starting up. However, the genesis of
catapoolt change marker's challange lies in two key things that I felt were still missing from
the ecosystem-
i) The focus on thinking beyond the conventional and really disrupting existing
models to find new idea.
ii) The involvement of communities at large to be part of discovering and supporting
these ideas.
Review of Literature
Three important elements are associated with the startups-Network lies, Trust and
Sharad Vision.
Network ties is described as a collection of "actors" (people, departments or business)
and their strategic links with each other (Johnsen & Jonnsen, 1999)
Trust among exchange partners has a significant impact on the respective firm's
performance by reducing transaction costs and conflicts. Trust is the expectation between two
or more entities i.e. persons and organizations that regular day to day behavior will be honest,
co-operative and predictable based on shared norms. (Fukuyama, 1995)
Shared vision is viewed as individuals having similar values and expectations of
behavior (thorelli, 1986)
Soota & Gopalan (2016) have expressed that there is an entrepreneurial boom in the country
and there is need to simplify the steps of entrepreneurs to help them improve their probability
of success. According to them, the startups need to focus on nurturing a vibrant culture and
sealing up their businesses. The risk is in evitable in every business and the entrepreneurs
have to try their best to reduce those risk.
Business ownership is no longer a male preserve. Women have entered self employment
and business ownership in unprecedented numbers. Statistics suggest that around one
quarter of self employed people in the UK are women (Zalevski & Marriyama, 2010) while in
the USA, women own 40 percent of all privately held businesses (Center for Women's Business
Research, 2009)
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IJEMR September 2017 - Vol 7 Issue 09 - Online - ISSN 22492585 Print - ISSN 2249-8672
Payment Solutions.
Personal Finance Services Includes -
Investment
Money Management
2. Railways - Services Includes -
Passengers facilities
Goods Transit Services
Safety & Security
Civic services
Startups and Foreign Supports
In the month of May 2016, Apple CEO Tim Cook met with founders of Indian startups
and discussed with them their technologies. These startups were present in the meeting apart
from others.
1 Urban clap Ragav Chandra Home Beauty Treatment yoga
classes, Tutors Hiring plumbers &
carpenters
2 Sweet couch Rajesh Chokhani App. messaging features, online
shopping applications
3 Cynapse Apurva Roy Choudhary Software products maker
4 Invention Labs Ajit Narayanan Speech Therapy app for autistic
children.
Cook met with the founders of the statups, listened them and understands the tech
startup eco system. All the four startups gave demo. Cook was impressed by the way sweet
couch is doing their in app messaging feature.
Apple announced the launch of a 'design and development' startup accelerator in India's
Silicon Valley Bengaluru to support entrepreneur & app developers. Apple witll work closely
with dozens of Indian startups as part of its new accelerator programme. The company is
contemplating a number of options including plans to work with about 15-20 early-stage
startups in each batch of the accelerator programme. It may also work closely with larger
developers and prominent startups such as Zomato*, Snapdeal and Paytm. According to
apple sources, the company is unlikely to invest in startups, instead, it plans to provide
resources, working space, mentorship to app developers and startups.
Apple may have two or three batches of startups every year as part of the accelerator
programme with each batch lasting to 3-5 months.
In spite, Ecommerce based logistics companies - Delivery, GoJavas and Ecom Express
are making a beeline to clinch a partnership business with Chinese ecommerce giant Alibaba
who is planning to make entry in India.
* Restaurant Search Platform.
Successful startups
As mentioned earlier, startup ventures are poised to grow 2.2 times to reach 10500 by
2020 despite some problems being faced by startups in few sectors. Still there are a lot of
examples where companies are coming out with different solutions and proving themselves as
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Table-II
Successful Startups (Health & Environment)
Sl. Company Promoter Product/Service Speciality/ Land Mark
No. Benefits
1 Miracle Drink S.M. Raju, Ayurvedic Herbal Alternative Testified
I.A.S. Medicines on medicines for medicines on
Vedic literature health disorders self family
members.
2 Proyurveda Manoj Sah Marketing of Proyurveda is an Probiatics is a
Life Science & Kunal Natural advanced therepy supplement of
Pvt. Ltd. Sah proyurveda made with a gut- friends
Range of combination of bacteria that
healthcare probiotics and naturally occur
products in India Ayurveda, in the intestines
& Abroad Nature's two and Ayurveda is
super powers. an ancient
Indian system of
Medicines)
Table-III
Successful Startups (other sectors)
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work.
14 Sale Bhai Vishwavijay An E-commerce Countless products Original items
Singh market place are delivered from of & from
seller to buyer original places
directly e.g. Alphonso
mangoes from
Ratnagiri
(Regional
Spcialities)
15 Jaadu Inc. Raghav Offers services Trilored support Self funded,
Jerath ranging from helps consumers to value creating
phone recharge, control their lives offline
booking cabs, better. Offers connectivity
ordering food & customized holiday and utility
gifts etc. packages. services
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Table-V
Loyalty Based Startups
S.No Company Promoter Funding Clients Source of Users
. Revenue
1. Qwikcilver Pratap TP Accel Titan, 1%-5% of 4 Lakh Gift
2009 partners, Arvind, Trensection cards issued
Bengaluru Amazon Oberoi so far
Asia
pacific
2 Payback Gaurav subsidiar ICICI Bank, Service and 50 million
India 2010, Khurana y of Future Licence fees
Gurgaon Indian Group,
Express American
express,
make my
trip
3 Brainstrust Girish Boot Aditya Birla, 1-3.5 lakh a 2.5 lakhs
DF 2014, Kumar Strapped Prestige month from
Mumbai Group, GMR clients
Hyderabad
4 In loyal Kunal Boot Oberoi mall, Based on Approx
2014, Mehta Strapped Infiniti mall, transactions 60000
Mumbai Pavillion
mall
5 M. paani Akanksha Blum Vodafone Service fee 35000 (5
2014, Hazari Ventures lakh
Mumbai transaction)
6 Loyalie Akhil Boot Harley Fees 12000- 1000
2015, Saraf Strapped Davidson, 50000 per
Kolkata Superme month from
motors, Clients
Hotel Casa
Fortuna
7 Hashtag Krishi " Di Bella Average 48000
Loyalty Fagwani coffee, monthly Rs.
2015, Harry's Bar 2000
Mumbai & caf,
Sweetish
House Mafia
(Cookies
shop)
Girish Khare, another startup founder says that when he was asked to design a
management programme for Aadyani, the theatre initiative of the Aditya Birla group, he
decided to start from scratch and not revisit the conventional points based loyalty card.
According to him something outstanding is the new acceptable average for modern
consumers.
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IJEMR September 2017 - Vol 7 Issue 09 - Online - ISSN 22492585 Print - ISSN 2249-8672
Another startup founder, Gaurav Khurna of Payback says that we offers customers an
opportunity to engage a diverse portfolio of partner brands both in- store and online with
options to earn and spend points and avail of rewards. The consumers can pool loyalty
benefits from an extensive list of partners by using one single card, members can earn loyalty
points when they shop at a wide range of different merchants and brands, both offline and
online.
According to new policy guideline for ecommerce entities to maintain a level- playing
field and not influence the sale price of goods on services is a positive step.
Krishi Fagwani founder of Hashtag loyalty says that almost all industries offer a variant
of loyalty schemes to attract new and retain existing customers. The problem is that most of
these schemes offer boring and minimalistic rewards.
Fagwani is thinking for changing the game by introducing experiential rewards which is
adopted by big brands like American express, PepsiCo and Amazon who have adopted
experiential rewards in their loyalty programmers. With just one experiential reward, a
business can set itself apart from the others. The biggest strength of loyalty is creating a long-
lasting association with a business or a brand by offering discounts, cash backs, scratch
cards, assured gifts and points based cards.
The entrepreneur dishes out example of how an experiential award has turned out to be
a game changer for one of his clients. Sweetish House, Mafia, a cookie shop in Mumbai, has a
"5 Minute all you can eat cookie challenge" where customers can save upto 150 points. The
first time a user redeems this reward, it gets recorded by the employees and ends up becoming
a far and engaging experience.
"The irony of customer loyalty is that it is created to make the customers more engaged
with the brand but it ends up putting them in a blind spot", says Kunal Mehta, cofounder of
Inloyal, a Mumbai based loyalty startup. Most of its programmers are meant for the
enlightenment of the retail merchant rather than for the customer.
Startup magic fading - One of the objectives of startups and ecommerce companies is to
provide jobs to jobless. But these days it is observed that Startups in India are giving wrong
signals by withdrawing job offers given to IITs students. It is noticed in the past months that
once the most sought-after for placements, some startups have started withdrawing their job
offers at IITs in Delhi, Mumbai, Roorkee, Guwahati etc. reason behind either shutting down or
closing some operations, funding slowdown, pressure on profitability etc. According to
placement managers at different campuses, companies like Ola Zimply Home Shopping,
Pepper Tap, Flip kart, InMobi, Snapdeal etc. are not keeping commitments either by delaying
the process, by giving future joining dates, stating expansion of business. Basis of withdrawal
of offers are said to be the pressure of investors put on companies to save costs and improve
cash flows.
Looking at the scenario, the heads of placement committees of all IIT's held a meeting
in October 2016 with only one agenda-postponing of joining offers given by ecommerce and
startups companies to students.
A look at the following table reveals the failure of commitment made by startups-
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Table-VI
Startups and their Refusals
Company Nature of work commitment withdrawal with
made with causes
Ola Ecommerce, IIT, Delhi - Poor response
cab Aggregator
Zimply Home Home IIT,Guwahati - Cost cutting and
Shopping Shopping ceasing operations in
certain cities.
Pepper Tap IIT, Delhi Shut Operations
Flipkart Online IIT, Mumbai Backed out after
Shopping registering to visit.
Snapdeal Online IIT Mumbai - Backed out after
shopping registering to visit.
Inmobi Mobile Ad IIT, Chennai - No reason
Platform
Roadrunner Hyper Local IIT, Roorkee - Expansion of Business
Delivery
Startups Losing their Leaders- With the passage of time, startups not even maintaining their
leaders. The movement back from startups to large established companies has started. Several
CXOs from e-commerce and startups are on their way back to large MNCs.The reasons behind
exit are-
i) Lack of innovation in Indian startups and e-commerce companies.
ii) Culture misfit for people who have moved in from traditional companies.
iii) E-commerce Cos that hired in a frenzy are trying to force exits of high cost people.
iv) No visibility on wealth creation as top employees sit on piles of paper money or
ESOPs.
Important among the companies are Flipkart, Jabong, Housing.com, Ola etc.
According to Mr. Kris Lakshmikanth, Chairman & Managing Director at The Head
Hunters India, "there are 100 guys in our database who have come out of e-commerce
companies at middle to senior level who are looking for jobs.
According to Mr. Anshuman Das, Managing Partner at Longhouse Consulting, "about
30% of the senior executives at startups and e-commerce are currently contemplating moving
back to large companies".
Startups and the Work Culture
In a country like India, where there is law for work culture at work place whether it is
business entity or corporate, startups cannot be an exceptional case regarding adoption of
rule of the law. Like other business centres and firms or companies, whether small or big
,startups are also supposed to maintain the work culture at their respective work places and
also to follow the rules set by the government and the supreme court to check sexual
harassments.
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Over the past few months, women entrepreneurs and startup employees have been
speaking out on social media about sexual harassment in the startup world. In India, law on
work place sexual harassment came into force in 2013 (Sexual Harassment of Women at Work
Place Prevention, prohibition & Redressal Act). when Supreme Court formulated guidelines on
the same. Work place sexual harassment and gender discrimination is not heard in corporate
India but with startups it seems, there is lack of awareness of the law, an informal work
culture and poor gender diversity complicate matters. Startups offen say they do not have the
band width or financial means to put in place mechanisms to protect women employees.
When startups don't have clear HR policies, it can be a dealbreaker for some investors.
According to Pankaj Saga of Chennai Angels (a start up), "a sexual harassment scandal or
even allegation sent up a red flag. No investor would come close and existing investors are
likely to drop them." So, it is important to pay attention and act with empathy.
Conclusion:
The advent of startups in India has given a lot of opportunities to young talents and
upcoming entrepreneurs to do something positive for the society and the nation. To fulfill the
dreams of our Prime Minister, Narendra Modi, Startups have proving themselves a very
creative platform where the entrepreneurs having new innovative ideas can start moving
towards implementing the projects as well as the young talents having skill and desire to join
such organizations providing unique products and services in the community.
No doubt a lot of problems and hurdles have to be faced by the entrepreneurs while on
way to the success but if one is having true and sincere efforts, they will surely achieve the
goal and become an example for others. Startups in spite of some periodical problems are
coming in large members across the country and with the collective efforts they are successful
also. It is presumed that while running the business, entrepreneurs must obey the rules and
regulations framed by the Government.
Readings & References:
1. Centre for women's Business Research (2009), Key facts about women-owned businesses
2008-2009, Washington, DC.
2. Deccan Chronicle, Bengaluru, Oct. 26-27, 2016
3. Fukugama, F., Trust: The social virtues and the creation of prosperity, Hamish Hamilton,
London, 1995.
4. Johnsen R.E. & Johnsen T.E., International Market Development through networks,
International Journal of Entrepreneurial Behaviour & Research, 1999, P. 297-312
5. Lakshya, Dainik Bhaskar, Patna of Various dates between May 2016 to February 2017.
6. Natarajan, ganesh & Kalive, Prameela,' From Start -up to Global Success: The Zensar
Story', Sage Publications, New Delhi, 2016 P. xi, 7, 240
7. Thorelli, H.B., Networks Between market and hierarchies, strategic Management
Journal,. 1986, .p. 37-51
8. The economist, April 8th-14th 2017, p. 55
9. The Economic Times, New Delhi of Various dates in May & June 2016.
10. The Economic Times Magazine of May & June, 2016
11. The Economic Times, startups, June 7, 2016 p. 1-8
12. The Journal of Entrepreneurship, New Delhi Vol. 24, Number-2, September 2015
13. Zelevski, A., & Maruyama, T., SET Women's Enterprise in the U.K., July 2011.
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