Professional Documents
Culture Documents
Applications to Transactional
& Service Process
Environments
WHAT IS VARIATION?
Obtaining different results when the same thing is done
repeatedly
WHAT IS WASTE?
ANYTHING not done right the first time
Waste?
Costs?
Lean provides:
Key measure and analyze tools to visualize problems and
pin-point where to improve
Powerful improvement tools to turbo-charge improvement
efforts by reducing waste and increasing process speed
Building
Infrastructure
Quality of Commitment
Thinking
Focus Bias for action/ Implementing Focus Use DMAIC with Total Quality
Toyota tools Management tools to eliminate variation
Processes often:
Decision / approval-based
Interdependent (non linear) & Cross-Functional