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CERTIFICATE COURSE IN HUMAN RESOURCE MANAGEMENT
1. Answer PART ONE (Compulsory Question) and TWO Questions from EACH PART TWO and
PART THREE.
2. Clear handwriting will attract more marks
3. Illustrate your answers with practical examples where necessary
PART ONE
iv. Motivation
v. X type employees
x. Preventive discipline
Page 1 of 2
PART TWO
(Answer two questions only) (10x02 = 20 Marks)
(10 Marks)
i Conciliation
ii Voluntary arbitration
PART THREE
(Answer two questions only) (10x02 = 20 Marks)
Page 2 of 2