FleetServices BranchManager:

SteveRapanos
CORPORATESERVICES

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TableofContents
INTRODUCTION
OurBranch 60

CONTRIBUTIONTOTHECITYSVISION
TheWayAhead 62
CouncilInitiatives 63
CLTStrategicFocusAreas 64
BranchInitiatives 65
BuildingaGreatCity 68
CultureActionPlan 69

RISKIDENTIFICATIONANDEMERGINGOPPORTUNITIES
RiskIdentification 71
EmergingOpportunities 72

BRANCHSTRUCTURE&PROGRAMS 73

PLANNEDCHANGESFINANCIALIMPACTS
20162018PlanBranchSummary 77
ChangestoMaintainCurrentServiceLevels 78

CAPITALINVESTMENT 79

APPENDIX
AppendixISummaryAlignmentofOutcomes&PerformanceMeasures 80

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MessagefromtheManager
IamproudtopresenttheFleetServices20162018BusinessPlan.TheCityof
EdmontonsFleetServicesisoneofthemostdiverseandintegratedmunicipal
fleetoperationsinCanada.FleetServicesensuresthatover5,000Cityvehicles,
transitbusesandessentialequipmentarewellmaintained,safeandreliable
foruseonadailybasis.

FleetServicesprovidesexpertiseinvehicleandequipmentprocurement,
maintenance,fleetengineering,fabricationservices,fuelmanagementand
fleetsafety.FleetServicesalsoservestwoexternalclients,EPCORandAlberta
HealthServices,inthemaintenanceandmanagementoftheirfleets.
In2014,FleetServiceswasthewinneroftheNorthAmericanFleetManagementAssociations(NAFA)
FleetExcellenceAwardforExcellenceinPublicFleetSafety.FleetServiceswasalsorankedamong
thetop20asoneofNorthAmericas100BestFleets.
In20162018,FleetServiceswillfocusonBuildingaGreatCityandsupportingTheWayAhead
throughinitiativesandcorebusinessesthatworktosupporttheworkoftheCitysfrontlinebranches
andprovideexpertiseandrecommendationsfortheuseandcompositionoftheirfleet.FleetServices
continuallyworkstoenhanceefficiencies,modernizeprocesses,embracetechnologyandinnovative
strategiesandensurefiscalstewardshipcontributingtothesuccessofourpartnersinservingthe
citizensofEdmonton.

FleetServicesiswellalignedwithTheWaystokeeptheCityofEdmontonmovingthroughthe
initiativesoutlinedinthis20162018BusinessPlan.IwouldliketothankFleetServicesstaffwhoare
allcommittedtooperationalexcellence,safetyanddeliveringvaluetoourcustomers,partnersand
stakeholders.IlookforwardtoworkingwithyoutocontinueBuildingaGreatCity.

SteveRapanos,BranchManager

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OurBranch
TheCityofEdmontonsFleetServicesisoneofthemostdiverseandintegratedmunicipalfleet
operationsinCanada.FleetServicesensuresthatover5,000Cityvehicles,transitbusesandessential
Cityoperationsequipmentarewellmaintained,safe,andreliableforuseonadailybasis.Managinga
fleetandassociatedinfrastructurethatisvaluedatover$600million,FleetServicesistheCitys
expertsinvehicleandequipmentprocurement,maintenance,fleetengineering,fabricationservices,
fuelmanagementandfleetsafety.

RecognizedbyindustrypeersforOutstandingAchievementinPublicServiceFleetManagementand
ExcellenceinPublicFleetSafetyFleetServicesstaffareknowledgeable,proficientandproudofthe
worktheydo.BesidesmanagingtheCitysvehicles,FleetServicesalsoservestwoexternalclients,
EPCORandAlbertaHealthServices.

FleetServicesprovidesmunicipalmaintenanceandrepairs,customfabricationandseasonal
maintenanceonabroadandcomplexvarietyofvehiclesandequipmentfromfiretruckstoice
resurfacingmachines.FleetServicesisalsoresponsibleforpreventativemaintenance,midlife
refurbishment,repairsanddailyfuelingandcleaningofCityofEdmontonbuses.TheBranchalso
undertakescustomfabricationofequipmentsuchassanders,trailersanddumptrucks,aswellas
variousCityprojectsfromtheChurchillSquareChristmastreeholdertofencingatmunicipal
cemeteries.
WorkingwithCitydepartmentsandbranchestomeettheirserviceneeds,FleetServicesincorporates
newtechnologyandprocessesthatenhanceoperations,createslongtermplansforfuturegrowth,
buildsuponclientrelationshipsandprovidesperformanceandbudgetmonitoring.TheBranch
ensuresalltheCitysfleetandequipmentneedsareaddressedthroughcapitalplanning,engineering,
procurement,clientandvendorrelationships,training,fuelmanagement,andprojectandprocess
performance.
Duringthe20162018planningcycle,theworkoftheBranchwillensurethatFleetServicesisasafe,
positive,engagedandattractiveworkplacethroughemployeeengagementinitiatives,ensurethatthe
Cityhasthefleetrequiredtodeliverapprovedprogramsandservicesthroughpreventative
maintenanceandrepairs,supportourpartnerssuchasETStodeliverservicestocitizensandensure
thatthecorporatefleetismanagedinanefficientandsustainablemannerthroughenhanced
strategiestobolstertheoverallsafetyofthefleet.FleetServiceswillalsodevelopinnovative
strategiesandefficienciestoensurethatpreventativemaintenanceandrepairsareplannedand
managedtominimizelifecyclerequirementsthroughplannedwork,targetedlifecycleanalyseson
specificfleetgroupsandproviderecommendationstousergroupstoimprovefleetusage,efficiency
andcost.

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 F
OCUSAREAS O
UTCOMES M
ETRICCATEGORY

Buildingcapacity Preventativemaintenanceandrepairsare
andenabling plannedandmanagedtominimizelifecycle Efficiency/Productivity
success requirements. measures

TheCitysfleetismanagedinanefficientand
sustainablemanner.

FleetServicesisasafe,positive,engagedand
attractiveworkplace.

TheCityhasasafeandreliablefleet.
Effectivenessmeasures(e.g.,
Coreservice TheCityhasthefleetrequiredtodeliver
servicelevels,client
delivery approvedprogramsandservices.
satisfaction
TheCitysfleetismanagedinanefficientand
sustainablemanner

TheimpactoftheCitysfleetonthe
environmentisminimized.

Facilitatingand FleetServicesoperationsreflectboth Innovationandimprovement

cultivating innovativeandmodernbestpractices. measures(e.g.,service
innovation improvements,costsavings,
adoptionofnewbusiness
models)

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ContributiontotheCitysVision
THEWAYAHEAD
FleetServicesplaysapivotalroleintheCityscapacitytoadvance
The
WayAhead bysupportingexcellenceintheCitysoperational
environmentaspartoftheConditionsofSuccess.TheBranchmakes
specificanddirectcontributionsthroughsupportingoutcomesrelated
TheWayWeMove
to TheWayWeGreen
and .

THEWAYWEMOVE
EDMONTONIANSUSEPUBLICTRANSITAND
ACTIVEMODESOFTRANSPORTATION
Throughproactivemaintenanceservices,FleetServices
enablesEdmontonTransittomeetdailybookoutofbusesto
supportandgrowaccessibleandaffordablepublictransit.
Overthenextthreeyears,FleetServiceswillbedirectly
involvedintheinstallationofSmartFareandSmartBus
Technologytoenhanceridershipandcontinueworkto
makepublictransitasafeandaffordabletransportation
modeofchoiceforEdmontonians.

THEWAYWEGREEN
EDMONTONISANENVIRONMENTALLY
SUSTAINABLEANDRESILIENTCITY
Managingtheengineeringspecifications,procurementand
maintenanceofover5,000Cityvehiclesandequipment,
FleetServicesstrivestominimizeanyadverse
environmentalimpactscausedbytheuseandmaintenance
ofCityvehiclesandequipmentbyensuringenvironmental
sustainabilitythroughtheSustainableFleetManagement
Plan,ISO14001certificationandthecorporateENVISO
program.FleetServicesalsosupportsinitiativesforacleaner
andsustainableenvironmentwithinEdmontonsEnergy
TransitionStrategy.

CONDITIONSOFSUCCESS FleetServicesprovidesexceptionalservicethrougha
ADVANCESOUNDMANAGEMENTPRACTICES continuedfocusonprovidingdaytodayoperationssupport
ANDPROCESSES
withinaclientserviceframeworkfocusedonourinternal
Citypartnersandexternalclients.

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COUNCILINITIATIVES
CouncilInitiativesincludeanumberofkeyprojectsfortheCityofEdmonton.FleetServicessupports
alloftheseprojectsthroughdaytodayoperations,supportingthecorporateledareasthatare
chargedwithleadingthiswork.FleetServicesprovidesdirectsupporttotheCouncilinitiativeslisted
throughtheprograms&projectslistedbelow:

PUBLICTRANSIT FleetServicessupportsthefuturedirectionofpublic
transportationthroughtheSmartBusandSmartFare
projects,enablingafuturefocusedtransitridership.

FleetServicesworkswithEdmontonTransittoensurethe
environmentalandfinancialsustainabilityofEdmonton
Transitthroughtestingandresearchoffuturepropulsion
technologiesandproactivecostmanagementstrategies.

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CORPORATELEADERSHIPTEAMSTRATEGICFOCUSAREAS
TosupporttheCitysVisionandCouncilPriorities,theCorporateLeadershipTeamhasdeveloped
strategicfocusareastoensurethattheorganizationhastheoperationalcapacitytodeliveronthe
projects,initiativesandtacticsthatsupporttheobjectives.FleetServicessupportstheCLTStrategic
FocusAreasthroughseveralinitiativesandongoingwork;thefollowingisasampleofthese
initiatives.

CORPORATEOVERSIGHT
ENTERPRISERISKMANAGEMENT
TominimizetheCitysriskandensurethesafetyof
employeesandcitizens,FleetServicesisenhancingstrategies
andcampaignstobolsterCitydriversafetyandtheoverall
safetyofthefleetwhileenhancingthemaintenancequality
assurance(QA)andmonitoringprocesswithinourfacilities.

Toprovidegreaterfinancialoversightandinformationfor
operationalandbudgetdecisions,FleetServicescontinuesto
developandenhancesfleetrelatedperformanceand
financialdashboardsforCitydepartmentsandexternal
clients.

BRANCHINITIATIVES
FleetServicesworkswithCitydepartmentsandbranchesto
meettheirserviceneedswhileincorporatingnewtechnology
andprocessesthatenhanceoperations,createlongterm
plansforfuturegrowthandmeetthechangingneedsofthe
citizensofEdmonton.

TheBranchensuresalltheCitysfleetandequipmentneeds
areaddressedthroughcapitalplanning,engineering,
procurement,clientandvendorrelationships,trainingand
fuelmanagement.

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BUILDINGCAPACITYANDENABLINGSUCCESS
Preventativemaintenanceandrepairsareplannedandmanagedtominimizelifecyclerequirements.

HighlightProjects

Ensurethatvehiclesandequipmentare
maintainedtothehigheststandardforthe
safetyofemployeesandcitizensthroughan
enhancedmaintenancequalityassurance(QA)
improvementandmonitoringprocess

ReducefleetcapitalcoststotheCitythrough
targetedlifecycleanalysesonspecificfleet
groupsandproviderecommendationsand
strategiestoimprovefleetusage,efficiency
andcosts

TheCityhasasafeandreliablefleet.

HighlightProjects

EnsurethesafetyofCitydriversandcitizensasstewardsofdriversafetybyimplementing
newandenhancingexistingstrategiesandcampaignsthatimprovedriversafetyandthe
overallsafetyofthefleet

TheCitysfleetismanagedinanefficientandsustainablemanner.
HighlightProjects

WorktomanagefuelcostsfortheCitybytestingandimplementinginnovativefuel
managementstrategiesincludingdriverbehaviourtraining,antiidletechnologyaswellas
developingupgradedandsustainablefuelingstationsinkeyareasoftheCitytominimize
travelandoperationalimpacts

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CORESERVICEDELIVERY
TheCityhasthefleetrequiredtodeliverapprovedprogramsandservices.

HighlightProjects

Provideenhancedcoordination,servicedeliveryandschedulingofmaintenanceand
inspectionsofCityvehiclesandequipmentwiththeCentralCoordinationCentrewhich
willprovideacentralpointofcontactforCityusersgroupsandallowforbettersharingof
informationandcoordinationofmaintenancewithoperationalandseasonalfleet
requirements
(RequiresAdditionalResources)

Overthenextthreeyears,FleetServiceswillbedirectlyinvolvedintheinstallationof
SmartFareandSmartBusTechnologytoenhanceridershipandcontinueworktomake
publictransitasafeandaffordabletransportationmodeofchoiceforEdmontonians

CompletetheCapacityPlanninganalysisformunicipalandtransitmaintenancefacilitiesin
2016toensurebestallocationofresources,whiledesigningshiftsinamannermore
responsivetotheneedsofourpartnersandclients.Addingpositions,andreallocating
currentpositions,willallowthebranchtomeetdemandsresultingfromgrowthandto
addresscriticalknowledgeandtechnicalskillsuccessionplanningwithinMunicipaland
TransitFleetMaintenancesections
(RequiresAdditionalResources)

ContinuetoprovidefleetmaintenancetotheAlbertaHealthServicesfleetofambulances,
withtheplannedadditionof n
ineAHSvehiclestothefleetin2015/2016,FleetServices
willrequireadditionaltechnicianstofocustimeonscheduledmaintenanceandrunning
repairsofthesevehicles
( ThispackageisfundedthroughexternalrevenuefromtheAHScontract,but
requirestheFTEapproval )

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TheCitysfleetismanagedinanefficientandsustainablemanner.
HighlightProjects

Toprovidegreaterfinancialoversightandinformationforoperationalandbudget
decisionsforCityusergroups,FleetServicescontinuestodevelopandenhance
fleetrelatedperformanceandfinancialdashboardsforCitydepartmentsthatprovide
accurateandtimelydataforoperationalplanningneedsandlongtermcapitaland
operationalplans

(RequiresAdditionalResources)

WorkingwithEdmontonTransittoensuretheenvironmentalandfinancialsustainability
ofEdmontonTransitthroughtestingandresearchoffuturepropulsiontechnologiesand
proactivecostmanagementstrategiesformaintenanceandpartsrequirements

FleetServicesimpactontheenvironmentinminimized.
HighlightProjects

UpdatetheSustainableFleetManagementPlan including,implementingemerging
technologies,monitoringvehicleusage,fuelefficiencyandimplementingafleet
retentionpolicy
toalignwithandsupportinitiativesforacleanerandsustainable
environmentwithinEdmontonsEnergyTransitionStrategy

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BUILDINGAGREATCITY
FACILITATINGANDCULTIVATINGINNOVATION
FleetServicesactionsandstrategiesthatwillleadtobuildingagreatcitythroughthefacilitationand
cultivationofinnovativestrategiesincluding:

SYSTEMATICREVIEWOFMUNICIPALFLEET
TOOPTIMIZELIFECYCLEMANAGEMENTAND
INVESTMENTS
(20162018)
PotentialCostSavingsLifecyclemanagementofthefleet
investmenttoensurethatthetotalcostofownership
(capitalandoperating)areminimizedoverthelifecycle.The
Sweeperanalysisisanticipatedtoprovideasavingsof$450K
over20162018.Additionally,anewhoppermaterial
(stainlesssteel)andamidliferefurbishmentonsnow
removaldump/sander/plowshasdoubledthelifecyclefrom
10to20yearsonthisassetwhichisestimatedtoprovidea
savingsof$120Kfor2016,inadditiontothesavingsof
$210Krealizedin2015.

BUSMIDLIFEREFURBISHMENTSTRATEGY
(20162018)
PotentialCostSavingsTheBusMidlifeRefurbishment
Strategyextendsthelifeofbusesfrom12to20years
throughengineandbodyreplacements,ensuringthe
optimalinvestmentintheCitysbuses.Thistranslatestoa
savingsof$540Kin2016.

OPTIMIZERESERVEWORKINGCAPITAL PotentialCostSavingsAnalysisoftheworkingcapital
MANAGEMENT requiredoverthenext20yearswithintheFleet
(2018) ReplacementReserve.Overallvehiclepaymentplanswillbe
reducedtorealizesavings.$750Kwasrealizedin2015,
ongoingannualsavingsaredependentonmarketconditions,
includingUSdollarfluctuations.

IMPLEMENTFUELEFFICIENCIESAND PotentialCostSavingsFuelusetrackinganddrivertraining
CONTROLS toreducefuelconsumptionalongwithtestingofantiidle
(2017) technologyonaportionoftheheavydutyfleet.

WORKFLOWANDSHIFTOPTIMIZATION ServiceImprovementIndepthanalysisofhoistandshift
(2017) capacity;includesthepotentialofaddingshiftsandmoving
additionalspecializedworktotheEllerslieMunicipalshop

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FLEETSERVICESCULTUREACTIONPLAN

BUILDINGCAPACITYANDENABLINGSUCCESS
FleetServicesisasafe,positive,engagedandattractiveworkplace.

FleetServicesisdedicatedandpassionateaboutpublicservice.Highlevelsofprofessionalism,
integrityandethicalbehaviorcharacterizerelationships,bothinternallyandexternally.Collaboration
andteamworkarevaluedthroughasharedcorporatevisionandcommongoals.TheBranchstrives
foravibrantorganizationalculturewhereemployeesfeelappreciated,recognizedandaffirmed. Tobe
successfulourorganizationneedsengagedemployees,effectiveleadership,collaborativeworkplaces,
highperformanceandacitizencentricfocus.

Duringthe2014EngagementandDiversitySurvey,allFleetServicesemployeeswereinvitedto
participateand441employeesrespondedwhichequatedtoa65%responserate,exceedingthe
branchtargetof60%whichisasignificantimprovementfrom56%in2012.

FleetServicescontinuestoworkwithover700employeesacross15locationtoenhanceandsupport
apositiveandsafeworkenvironmentforallstaff.Ensuringconsistentcommunicationandtwoway
communicationchannelsarethefocusofour2016CultureActionPlan.

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 AreasofFocus "IseeaclearlinkagebetweenmyworkandtheCity's
longtermvision"
(basedonresultsfromthe "IhavetrustandconfidenceinmyDepartment's
EmployeeEngagementand leadershipteam'sabilitytoachievetheCity'sgoals"
DiversitySurvey) "Inthelastsixmonths,myimmediatesupervisorhas
talkedtomeformallyaboutmyperformance"
Ingeneral,informationintheCityiscommunicated
well.
Ifeelrespectedbymycoworkersinmyworkplace.
Myimmediatesupervisorgivesmeusefulfeedbackon
theworkIdo.

ActionstobeTaken BranchandDepartmentStrategicCoordinatorstowork
togethertocreateanddeliverpresentationsonlinkage
betweendaytodayBranchoperationsandTheWays
ImplementationPlans.
DeliveradvancedtrainingonRespectfulWorkplacetoall
staff
Enhancecommunicationswithfrontlinestaffandcreate
moreopportunitiesfortwowaycommunications
Reviewanddevelopanadvancedperformance
managementstrategythatencompassesperformance
reviews,successionplanningandrecognition

Measures 2012 2014 2016

(%favourablesurveyresponse) (Actual) (Actual) (Target)

OverallEngagement 65.4 57.4 increasemin5%

OverallCulture 62.6 58.4 increasemin5%
OverallWorkplace 63.7 58.4 increasemin5%
OverallImmediate 64.9 62.1 increasemin5%
Supervisor

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RiskIdentificationandEmergingChallenges
RISKIDENTIFICATION

ThefollowingtableidentifiestheoperationalrisksassociatedwithFleetServices.Risksoutlinedare
similartoprivateindustryandothermunicipalfleetorganizationsthatareascomplexanddiverseas
theCityofEdmontonsfleetwithover700employeesand5,000vehicles.TheLikelihoodscoreisfrom
1Rareto5AlmostCertain.TheImpactscoreisfrom1Minorto5Worstcase.

Likelihood Impact
RiskFactor MitigationStrategy RiskOwner
(1to5) (1to5)

EconomicCurrency 1 3 Conducttargetedlifecycle ClientandVendor

andCost analysesonspecificfleet Services
Fluctuations groups

Enhanceassetmanagement
TransitFleet
practicesbyleveraging
Maintenance
recommendationsfromthe
TransitReview

Useofcurrencyhedging Systems&Services
(workingwithTreasury)

Environment 3 3 EnvisoandISO14001 MunicipalandTransit

minimizingthe certificationandauditpass FleetMaintenance
impactonthe
environment ImplementtheSustainable ClientandVendor
FleetManagementPlan Services

OccupationalHealth 4 4 Bolsterdriversafetyand FleetSafety

andSafety overallsafetyofthefleet
ensuringadequate OccupationalHealth
safetymeasuresand OH&SControlsandReporting andSafety
safetymanagement inplace

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EMERGINGCHALLENGES

1. RecruitmentandRetention: FleetServicesisaddressingworkforcechallengesdueto
fluctuationsintheeconomyandtheretentionofskilledemployeesincludingtechnicians,
engineersandtechnicalstaff.FleetServicescontinuestoworktoattractandretainthebest
availabletalentthroughavarietyofprogramsincludingapprenticeshipopportunities,
employeeengagementandpartnershipswithtradeprogramsandpostsecondaryinstitutions.

2. Technologyadvancementsinvehiclesandequipment: FleetServicesprovidestrainingand
engineeringspecificationsfornewandemergingtechnologiesinequipmentandvehicles.
EnsuringthattheCityhasthetrainingandthetoolstomanagetheincreasedcomplexityof
thefleetisapriorityforFleetServices.

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BranchStructureandPrograms
ThefollowingtableidentifiestheBranchProgramsandthefunctionswithinthePrograms:

FleetOperations MunicipalFleetMaintenance TransitFleetMaintenance

PreventativeMaintenanceand Preventativemaintenance
CapitalPlanning
Repairs andrepairs

EngineeringandMaintenance CustomFabricationandCapital
FuelingandCleaning
Planning Build

MidlifeRefurbishment
Procurement,WarrantyandDisposal SeasonalMaintenance
Program

CollisionInvestigationServices
FuelManagement CollisionRepairs
(expertwitnessfortheCrown)

Training

FleetSafety

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Program1:FleetOperations
FleetOperationsisresponsibleforensuringtheCity'sfleetandequipmentneedsareaddressed
throughcapitalplanning,engineering,procurement,clientandvendorrelationships,training,fuel
managementandprojectandprocessperformance.FleetOperationsisalsoresponsibleforFleet
SafetyandcertificationofallCitydrivers.

SERVICESTANDARDS

FleetOperationsworkstoachieveservicestandardsdefined
inclientServiceLevelAgreementsandcontracts,establish
andmonitorpreventativemaintenanceplans,inspect
components,investigateinservicefailures,mitigaterisks,
maintainfacilities,providetraining,manageFleetSafetyand
ensuretheCityadherestoallgovernmentregulations
regardingfleetvehiclesandequipment,fueldispensingsites
andmaintenancefacilities.

BUSINESS/COSTDRIVERS

Changesinfuelprices,kilometrestravelled,vendor
contracts
Introductionofemergenttechnology
Legislativerequirements
Increasedpartnerandbranchoperationsandservice
levels

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Program2:MunicipalFleetMaintenance
MunicipalFleetMaintenanceisresponsibleforthepreventativemaintenance,repairs,custom
fabricationandseasonalmaintenanceonallCityvehiclesandequipmentinfacilitiesacrosstheCity.
MunicipalFleetMaintenanceisalsoresponsibleforthemaintenance,inspectionsandrepairsfortwo
externalclients,EPCORandAlbertaHealthServices.

SERVICESTANDARDS

Vehiclesandequipmentaremaintainedincompliancewithlegislatedsafetyprograms,the
manufacturersmaintenancerecommendations.Maintenanceprogramsaresupplementedwith
historicalrepairrecordstobuildpreventativemaintenancepackagesforeachunit.Theprogram
providesafullrangeoffleetservicesthatincluderoadandemergencyservices,preventative
maintenanceandfabricationtechnologies.

BUSINESS/COSTDRIVERS

Changesinfuelprices,costofpartsandmaterials
Increasedusageofvehiclesandequipment
Competitivelabourandvendormarket
Increasedpartnerandbranchoperationsandservicelevels
Changesisthesizeandcomplexityofthefleet

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Program3:TransitFleetMaintenance
TransitFleetMaintenanceisresponsibleforpreventativemaintenance,repairs,fuelinganddaily
cleaningofallCityofEdmontonbuses.Everyday,TransitFleetMaintenanceensuresthatthebus
fleetissafe,reliableandcleanforcitizensontheirdailycommuteandtransportationneeds.

SERVICESTANDARDS

Busesaremaintainedincompliancewithlegislatedsafetyprograms,manufacturerswarrantyand
scheduledmaintenancerecommendations.Maintenanceprogramsaresupplementedwithhistorical
repairrecordstobuildpreventativemaintenancepackagesforeachunit.Providesafullrangeof
servicesthatincluderoadandemergencyservices,bodywork,repairs,cleaning,fuelingandservicing
aswellasBusMidLifeRefurbishmentStrategy.

BUSINESS/COSTDRIVERS

Changesinfuelprices,costofpartsandmaterials
IncreasedETSoperationsandservicelevels
Competitivelabourandvendormarket
Changeintechnologyandpartscomplexity

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PlannedChanges20162018FinancialImpact
ThefollowingBranchSummaryTableincludestheplannedchanges,assummarizedonthefollowing
pages,todelivertheservicesdescribedintheBusinessPlan.

FleetServices
20162018PlanBranchSummary

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CHANGESTOMAINTAINCURRENTSERVICELEVELS
PersonnelInflation

Personnelinflationincludessettlementsofunioncontracts,benefitadjustments,andstep/merit
increases
.

Fuel

Thefuelbudgetissetaablendedpriceperlitreovertheestimatedannualkilometrestravelledbythe
Citysfleet.In2016thereisaprojectedpricereductionof basedonthecurrentandprojected
$3.1M
priceenvironment.Thisdecreaseisnetofincreasedprovincialfueltaxesrecentlyannouncedbythe
ProvinceofAlberta.Thereisanestimatedannualincreaseinvolume/consumptionover20162018
duetogrowth.
Parts
I
ncreasedpartscostsareduetopartsutilizationsasaresultofanagingbusfleet,increasedusageof
thefleetandthechangesduetoUScurrencyexchangeratealongwithinflationarycosts.Parts
volumeimpactsarepartiallyoffsetbyefficienciesrelatedtothemidlifebusrefurbishmentprogram.
Utilities
Increasesduetocostassumptionpercentageforpower,naturalgas,water,wasteanddrainage.
IntraMunicipalRecoveries

Netincreaseinrecoveriesduetotheimpactoffuelandmaintenanceexpendituresforinternal
customersasnotedabove.

OPERATINGIMPACTSOFCAPITAL
Logistics&InformationAnalytics maintainandprovidereportingfromtwoinformationand
reportingsystemstoallowforCityDepartmentsandclientstoaccesstimelydataforthemanagement
oftheirfleetsincludingfleetusage,efficiencyandbudgetmanagement.Thispackageisdirectlylinked
toefficienciesrealizedwithinthe2016SweeperBusinessModelChangeandtheongoingLifecycle
Managementoffleetgroups.

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CapitalInvestment
ThefollowingtableisalistofthecapitalprogramsfortheBranchapprovedinthe20152018Capital
PrioritiesPlanwiththeprojectedspendingidentifiedbelow:

ApprovedBudget($000)

CapitalProgramName 2015 2016 2017 2018 2019&Beyond

Vehicle&Equipment
$20.1M $17.5M $23.4M $26.2M
Replacement

FuelSite&OilTank
$0.1M $0.3M $2.3M
Replacements

Vehicle&EquipmentHoist
$2.2M $2.3M $2.4M $0.1M
Program

Tools&ShopEquipment
$1.0M $0.9M $0.9M $0.9M
Program

TransitBusWashReplacements $0.1M $0.2M $1.9M $2.5M

UpgradedFuelSiteKennedale $1.0M $3.3M

TotalApproved
$24.5M $24.5M $30.9M $29.7M
CapitalBudget

2015 2016 2017 2018 2019&Beyond

TotalGrowth $1.4M $3.4M

TotalRenewal $23.1M $21.1M $30.9M $29.7M

TotalApproved
$24.5M $24.5M $30.9M $29.7M
CapitalBudget

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Appendix
APPENDIXISUMMARYALIGNMENTOFOUTCOMES&PERFORMANCEMEASURES
ThefollowingtableisasummaryofhowtheworkoftheBranchalignstoaCorporateOutcomeand/ortoaCorporateLeadershipTeam(CLT)StrategicFocusAreaaswellastheassociated
performancemeasures.TheperformancemeasuresareintendedtoprovideasummaryofthemeasuresthattheBranchiscurrentlymonitoringandareidentifiedthroughoutthisbusinessplan.

BranchTarget
CorporateOutcomeorConditions BranchPerformance
BranchOutcomes BranchStrategies,TacticsorActions
ofSuccess Measures 2014
2016 2017 2018
Baseline

TheWayAhead

TheCityofEdmontonsoperations TheimpactoftheCitysfleetonthe Emissionfactorappliedto 178,700 ImplementtheSustainableFleetManagementPlan

areenvironmentallysustainable. environmentisminimized. Citysenergyconsumption (42% includingimplementingemergingtechnologies,
reduction monitoringvehicleusage,fuelefficiencyand
from2008) implementingafleetretentionpolicy

Edmontoniansusepublictransitand TheCityhasthefleetrequiredto Annualtotaltransitridership 105 SupporttheSmartFareandSmartBusTechnologyby

activemodesoftransportation. deliverapprovedprogramsand /population managingtheinstallationofthetechnologyandfuture
services. dataanalysesformaintenancecostsavings

CouncilInitiatives

PublicTransit TheCityhasthefleetrequiredto TransitBusAvailability 100% 100% 100% 100% Enhanceassetmanagementpracticesbyleveraging

deliverapprovedprogramsand (bookout) (Target) recommendationsfromtheTransitReview,including:
services. longtermcapitalandoperatingplans
partsimprovementandavailabilityinitiatives
partscostmanagement
Supporttheelectricbuspilotandanysubsequent
procurement/implementation

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FLEETSERVICES|20162018BUSINESSPLAN
 BranchTarget
CorporateOutcomeorConditions BranchPerformance
BranchOutcomes 2014 BranchStrategies,TacticsorActions
ofSuccess Measures 2016 2017 2018
Baseline

CLTFocusAreas

CorporateOversightEnterprise TheCityhasasafeandreliablefleet. %ofCitydriverswithno 85%(Target) 85% 85% 85% Enhancestrategiesandcampaignstobolsterdriver

RiskManagement demerits safetyandoverallsafetyofthefleet

CorporateOversightEnterprise Preventativemaintenanceandrepairs TBDCurrentlyintesting Not TBD* TBD* TBD* Enhancethemaintenancequalityassurance(QA)

RiskManagement areplannedandmanagedtominimize phase,implementationin applicable improvementandmonitoringprocess
lifecyclerequirements. 2016

ConditionsofSuccess

Buildingcapacityandenabling TheCitysfleetismanagedinan Litresper100KM TBD* TBD* TBD* TBD* Implementfuelmanagementtechnologystrategies

success efficientandsustainablemanner.

Preventativemaintenanceandrepairs CostperKM $1.39/km TBD* TBD* TBD* Conducttargetedlifecycleanalysesonspecificfleet

areplannedandmanagedtominimize (2015target) groupstoimprovefleetusage,efficiencyandcost
lifecyclerequirements.

Coreservicedelivery TheCitysfleetismanagedinan TBDdevelopmentand Not TBD* TBD* TBD* Developand/oraugmentFleetperformanceandfinancial

efficientandsustainablemanner. testingin2015,rolloutin applicable dashboards,includingprovidingfleetmanagement
2016 informationsystemaccesstouserdepartments

TheCityhasthefleetrequiredto %ofPlannedWork 60%(Target) 60% 60% 60% OptimizationoftheCentralCoordinationCentreto

deliverapprovedprogramsand provideasingleandconsistentfleetpointofcontactfor
services. usergroupsandvendors(2017)

* Targetsarecurrentlyindevelopment,baselineswillbeestablishedin2015

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FLEETSERVICES|20162018BUSINESSPLAN