1. The manufacturing cycle generally occurs at the _________ interface.

1. Retailer's
2. Logistics
3. Both Retailer's and Logistics
4. None of the above

2. ____________ trade on the assumption of awareness of the costs.

1. Education strategies
2. Labor strategies
3. Costs strategies
4. None of the above.

3. The benefits of Demand Management are deferred capital and recurrent

expenditures by reducing __________.

1. Trade Blocs
2. Excessive consumption
3. Quantity supplied by quantity demanded
4. All of the above.

4. ____________ is a key process under CRM which involves decisions regarding

targeting customers.

1. Marketing
2. Campaigning
3. Advertising
4. Promotion

5. Integration between _______, ________ and _______ processes are crucial for a
successful supply chain firm.

1. CRM; ISCM; SRM

2. RMR; TMS; WMS
3. SRM; ISCM; SCEM
4. SCE; TMS; SRM
6. CRM business drivers include which of the following factors?

1. Inventory control
2. Increased revenues
3. Automation/productivity/efficiency
4. All of the above

7. Which of the following are key attributes of supply chain management?

1. Leveraging technology.
2. Customer power.
3. Inventory control.
4. All are key attributes.

8. Outbound transportation costs per unit have a tendency to be higher than

inbound because _____________.

1. Outbound lot sizes are larger

2. Outbound lot sizes are heavier
3. Outbound lot sizes need more space
4. All of the above.

9. ________ is the process of analyzing, collecting, and using valuable data about
the structure and performance of comparable processes within or across an
organization.

1. Objective analysis
2. Benchmarking
3. Segment marking
4. None of the above.

10. To implement CRM one needs to go through what process?

1. Employee training
2. A modification of business processes based on customers' needs
3. An adoption of relevant IT systems
4. All of the above
11. Causal forecasting methods find the correlation between_______ and
________.

1. Demand; environment.
2. Supply; production.
3. CRM; SRM.
4. None of the above.

12. What is meant by the term inbound logistics?

1. These are activities related to receiving, storing, and disseminating inputs to the
production process
2. These are activities associated with transforming inputs into final products
3. These are activities associated with receiving, storing, and disseminating the final
product to consumers.
4. These are activities associated with providing services to customers to enhance or
maintain the value of the product.

13. An aspect of demand management is ______________.

1. CRM
2. SRM
3. SCM
4. ISCM

14. __________ is the number of different products/configurations that customer

desires from the distribution network.

1. Product variety
2. Availability
3. Configuration desire
4. All of the above.

15. Supply chain management creates value by:

1. Increasing profitability and returns to shareholders.

2. Providing multiple variants of products for customers.
3. Making transaction processing more efficient.
4. Developing more accurate forecasts.
16. Another type of supply chain demand is called ____________because it is not
the independent demand of the end-use customer.

1. Single demand
2. Derived demand
3. Rush demand
4. All of the above.

17. The sell processes are focused on _________, Which includes providing the
sales force the ________ they need to make a sale.

1. Planning; Data.
2. Planning; Information.
3. Sales; Marketing.
4. Salesperson; Consumer.

18. Let's suppose that Green Gardening Tools applies another approach to meet
demand in which it builds up inventory during the off-season to keep production
stable year-round. What would be the advantage and the disadvantage of this
approach?

1. Smaller inventory; higher profits

2. Smaller, less expensive factory; fewer promotions
3. Smaller less expensive factory; higher inventory carrying costs
4. Larger profits, smaller labor force

19. Increasing the degree of responsiveness is hard to achieve and typically

involves __________________.

1. Trade-off decisions by management.

2. Trade-off decisions by suppliers.
3. Trade-off decisions by consumers.
4. All of the above.

20. Which of the following is NOT considered a common purpose of CRM?

1. Better management of customers through the introduction of reliable systems and

methods.
2. Enabling organizations to service their existing customers more emphatically and
forcefully.
3. Providing demand forecast of consumers /purchasers.
4. All of the above.
21. A balanced supply chain segmentation approach requires the identification of
reasonably sized groupings of customers that have _______________.

1. Similar requirements and expectations

2. Similar size and wants
3. Different desires and wants
4. None of the above.

22. What are the major enablers of a responsive supply chain?

i. Value chain
ii. Information technology and systems
iii. Knowledge management

1. i and ii.
2. ii and iii.
3. i and iii.
4. i, ii, and iii.

23. Responsiveness can be defined as the ability to react purposefully and within
a(n) _________or changes in the marketplace.

1. Appropriate time scale to customer demand

2. Appropriate value scale to customer demand
3. Flexibility of aggressive supply
4. All of the above.

24. The source for all strategic and planning decisions in a supply chain is called
what?

1. Forecasting of demand
2. Forecasting of supply
3. Forecasting of Errors
4. Logistics Predictions

25. What are the 3 R's of supply chain efficiency?

1. Right producer, right raw materials, and right storage.

2. Right product, right place, and right time.
3. Right product, right time, and right seller.
4. Right producer, right price, and right seller.