ERVIN L.

LUNA
#104 San Pedro, Sta. Ana Pampanga
Mobile: 0916-2274348/0917-5506441
E-mail : luna_ervin@yahoo.com

WORKING EXPERIENCE:

Laus Group of Companies

Comtrust Finance and Investment Corporation
Collection and Recovery Department
San Fernando City, Pampanga

Assistant Supervisor
July 11, 2016- Present

Duties and Responsibilities

Assists Customers concerns on their Car Insurance and Premium Payment.
Prepares Statement of Account and Letter of Collection for Past due Car
Insurance Premium Payment.
Prepares Car Insurance Policy of the Client / Car Renewal Policy.
Reminds Customers before due date the payment of Insurance Premium.
Prepares monthly report on the Total Insurance Collection.
Reviews Accounts Receivables Report for approval of Immediate Superior
Coordinates with the Finance Department to determine the past due
accounts and those for collection.
Reconcile collections and account balances to maintain accurate records.

JP Morgan Chase & Co.

Mortgage Banking
Loan Administration Manila Department
Net Plaza, 31st Street corner E Square Zone, Crescent Park West, Bonifacio
Global City, Taguig City

Mortgage Banking Philippine Specialist I

January 10, 2013 to April 10, 2016

Duties and Responsibilities

Primary Function: HL Servicing Index Plus and HL Servicing Prokey
(Prime/Non Prime)
HL Servicing Index Plus
Identification, Classification and Indexing of Imaged Mortgage Home Loans
Checking borrowers name, loan number and its property address.

erudite
 HL Servicing Prokey and Correspondent Prokey
Performs Classify on Exception procedure.
Corrects version - whether a document is initial or final, an imaged
document or an original.
Research an issue.
Perform Quality Control checks on previously performed correspondent
loan classifications.
Crossed trained for Prime / Non Prime Indexing and Bulk Process
(Indexing, Research)
Crossed trained for Home Equity Servicing, Privacy Review, SPARTA.

Awards and Involvement

Ive been part of the iSPace Migration testing for the new system in Loan
Administration (March 2013)
Ive been part of the Project HUD/GFE in Loan Administration for night shift
folks for the process improvements (September, October and November
2014)
Mortgage Banking Five Keys Recognition Recipient Exceed Expectations (Q4
2015)
Point of Contact (POC) of the team for May to June (2014) for the
attendance and communicating to the Manila Queue Management (MQM)
for our Team Concerns
Back up Point of Contact (POC) of the team March (2016) for the Task
Assignment in the Process.

SKILLS:

Work confidently in a group

Has initiatives to act and can identify opportunities and proactive in putting
forward ideas and solutions.
Has the determination to get things done on time. Make things happen &
constantly looking for better ways of doing things.
Can adapt easily to changing situations and environments.
Continues to learn new knowledge and skills to be competent for current and
future roles.
Can perform well under pressure.
Adheres to standards and procedures, maintains confidentiality and observes
appropriate working behavior.
Manages time effectively, prioritizing tasks and able to meet deadlines
Adept at using Microsoft Word, Microsoft Excel and Microsoft PowerPoint
Able to communicate in English and in Filipino (Tagalog)
EDUCATIONAL BACKGROUND:

TERTIARY: Saint Marys Angels College Of Pampanga

San Pedro Sta. Ana Pampanga
Bachelor of Science in Business Administration
Major: Marketing Management
2008-2012

PERSONAL INFORMATION:

Birth date : February 26, 1992

Age : 24
Citizenship : Filipino
Marital Status : Single

REFERENCES

Character references available upon request.

I hereby certify that all information above is true and correct beyond my faith and
knowledge.

ERVIN L. LUNA