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Sarai Nieves

Objective
Goal-driven and highly organized professional looking to expand in career experiences. Excels at
interfacing with team members at all levels to meet and exceed organizational goals. Operates well in a
highly-competitive environment in which leadership skills are the key to success.

Work Experience
Great Educational Services, Inc.- English Tutor May 2014-August 2014
Teach weekly two-hour English classes to fifth and six graders
Implement lesson plans emphasizing proper pronunciation, reading, comprehension, grammar
pattern creative writing and conversation.
Monitor student progress and communicate with parents to meet their educational goals.
SunTrust Bank- Customer Service Representative-III May 2010- August 2012
Experienced technical and customer support
Handled internet and operating system troubleshooting via phone, chat, and email
Filed and managed sensitive paperwork and documentation for company executives.
Received Employee of The Month certificate on multiple occasions
Analyze investment opportunities and client needs and recommend appropriate strategies
Build client relationships based upon developing strategies to their financial goals using financial
planning and wealth management
Answered phones and represented the company in a professional manner
Mentored new employees and played key role during banking system turnover

Bank Atlantic-Customer Service Representative February 2008August 2010


Answered phones and represented the company in a professional manner
Responsible for opening new accounts & increasing sales at active accounts
Developed a group of bilingual team members to reach the Latino community
Offered voice support to clients as well team members
Assisted in internet and operating system troubleshooting
Assisted company departments with troubleshoot, assigned tickets, and escalated concerns properly

Education
Valencia College Orlando, FL
Associate Degree August 2009
Major: General Studies

University of Central Florida, Orlando, FL


Bachelors of Science December 2017
Major: Interdisciplinary Studies
Areas of studies: Physical Sciences, Social and Behavior Sciences
Minor: Health Administration
Relevant Courses: Financial Accounting, Statistics, Industrial and Organizational Psychology,

Skills& Qualifications
Fully Bilingual Spanish and English
Typing Speed 70wpm
Microsoft Office (Word, Excel, PowerPoint, Access, OneNote), Microsoft XP/Vista/7/8/10
Mainframes, Oracle
Great interpersonal skills and in group settings
Excellent communication skills
Personal computer and business solutions software skills

References Available Upon Request

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