Professional Documents
Culture Documents
XXX (XXX)
Proposal No
Issue Date
PROPRIETARY STATEMENT
This entire commercial and technical proposal and the correspondence and communications concerning this proposal, collectively the
Proposal, developed by General Electric International Inc. are the property of General Electric International, Inc., hereafter referred to as GE.
This quotation document is proprietary to GE and is furnished in confidence solely for use in considering the merits of the quotation and for no
other direct or indirect use. By accepting this document from GE, the recipient agrees to use this document, and the information it contains,
exclusively for the above stated purpose and to avoid use of the information for performance of the proposed work by the recipient or disclosure
of the information to, and use by, competitors of GE on behalf of the recipient, to avoid publication or other unrestricted disclosure of this
document or the information it contains, to make no copies of any part thereof without the prior written permission of GE, and to return this
document when it is no longer needed for the purpose for which furnished upon request of GE.
Dear Sir,
SUBJECT
We have the pleasure in presenting GE Power Services (GE) budgetary technical &
commercial proposal for XXX Remote Engineering, Monitoring and Diagnostic Centre
Package.
As an experienced provider of solutions for large integrated projects in many industries and
markets, GE is able to bring a wealth of experience into XXX Remote Engineering, Monitoring
and Diagnostic Centre Package to be leveraged towards a successful and outcome based
project.
The key value differentiator of GEs Value Centric solution proposed are :
We trust this proposal demonstrates our suitability in selecting GE as a vendor for this important
project. Please do not hesitate in contacting us for any further assistance you may require
during this evaluation process.
GE looks forward to working with you and your team on the implementation of our solution,
and helping you to achieve your unit operating and cost management business plan goals.
Sincerely,
GE Power
Table of Contents
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EXECUTIVE SUMMARY 6
1. SOLUTION OVERVIEW 7
1.1 WORKSPACE 9
1.2 ASSET PERFORMANCE MANAGEMENT (APM) 20
1.3 OPERATIONS OPTIMIZATION 28
1.4 OPSHIELD CYBER SECURITY SOLUTION 33
1.5 PREDIX DEVELOPER PACK 35
1.6 MONITORING AND DIAGNOSTICS TRAINING PACKAGE 37
2. SERVICES OVERVIEW 39
2.1 CONNECTED EQUIPMENT 39
2.2 TYPICAL HIGH-LEVEL ARCHITECTURE 40
2.3 DESCRIPTION OF SERVICES 40
3. PROPOSAL BASIS and ASSUMPTIONS 46
3.1. TECHNICAL ASSUMPTIONS 46
3.2 GE GENERAL ASSUMPTIONS 46
3.3 XXX ROLES AND 47
4. COMMERCIAL 49
ATTACHMENT A TERMS AND CONDITIONS 53
PRODUCTS AND/OR SERVICES TERMS AND CONDITIONS (PSTC) 53
ATTACHMENT B - SOFTWARE LICENSE ADDENDUM TO PRODUCTS AND/OR SERVICES
TERMS AND CONDITIONS (PSTC) 65
ATTACHMENT C SOLUTION EXECUTION 70
ATTACHMENT D EQUIPMENT & INSTALLATION 75
ATTACHMENT E PROPOSED REMOTE ENGINEERING, MONITORING & DIAGNOSTIC CENTRE
LAYOUT 78
ATTACHMENT F PROPOSED PRELIM PROJECT SCHEDULE 82
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EXECUTIVE SUMMARY
1. SOLUTION OVERVIEW
Predix Developer Packs (optional)- GE will provide application development licenses and
developer training for XXX developers to build apps on the Predix platform. In adopting
Predix, XXX will have access to the same platform that GE uses to build its own
applications.
Ergonomic Command Consoles for Workspace GE offers unrivalled flexibility for
Command & Control Rooms consoles. Providing an efficient and ergonomic workspace that
conforms to the Human Factors requirements set out in the International Standard
ISO11064. Our proposed solutions are manufactured in high quality contemporary
materials of light and contrasting dark grey with aluminum accents. Based on a series of
modular components with a wide range of accessories, which will adapt to future changes
in configuration, equipment and operation.
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GE Predix Platform for Software Solutions
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At the intersection of people, machines, big data, and analytics stands GE Predix. Predix is the
Industrial Internet of Things (IIoT) based platform, powering innovative Industrial Internet apps
that turn real-time operational data into insight for better and faster decision-making.
A truly global Industrial IoT (Internet of Things) platform requires being able to connect a wide
variety of machines, sensors, control systems, data sources, and devices. These paves way for
limitless opportunity in connecting all assets and systems within XXX power generation fleet.
GEs Predix allows integration & connection on any OEM and on any type of assets.
Some of these assets are modern, while others may still need to be digitized. Predix can securely
connect with multiple machines, old and new, from different vendors on very large industrial
scales using a heterogeneous mix of data and communications protocols to aggregate data
from these devices.
Predix provides the technical foundation to power industrial apps that drive outcomes ranging
from the reductions of unplanned downtime to improved asset output and operational
efficiency. Predix is the foundation for all of GEs Industrial Internet applications, providing
powerful, consistent, secure, and scalable support for the solutions to optimize your business.
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GEs offer complies to the below Standards & Codes where applicable but not limited to :
CODE NO DESCRIPTION
NERC CIP-002 Critical Cyber Assets
NERC CIP-003 Security Management Controls
NERC CIP-004 Personnel & Training
NERC CIP-005 Electronic Security
NERC CIP-006 Physical Security
NERC CIP-007 Systems Security Management
NERC CIP-008 Incident Reporting & Response Planning
NERC CIP-009 Recovery Plans
IEC 60417 Graphical symbols for use on equipment
EN13986 Workspace
IS011064 Workspace
RAL 7012 Consoles frame coating
Conduit systems for cable management - Part 1: General
IEC 61386-1
requirements
Conduit systems for cable management - Part 2: Particular
IEC 61386-2
requirements - Rigid conduit systems
IEC 62305 Protection against lightning
VESA MIS-D Mounting Interface Standards
1.1 WORKSPACE
Modular design. Each console will consist of a series of standard bays to form
consoles as required and to provide the most ergonomic arrangement for the number
of operators and the specified control equipment.
Corners and corner sections in both standard and custom sizes will provide flexibility
to create both curved and angled consoles (15, 22.5, 30, 45 and 90 degrees as standard
with custom corners available as required).
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Each modular bay is based on an independent modular frame complete with, levelling
feet, CPU shelf, hinged rear door, removable front panel and integral cable
management. Cable management shall allow for access from a raised floor to each
bay with horizontal and both vertical routes built into each individual bay. As standard,
each bay shall also have mounting points for the following optional accessories: fixed
and pullout equipment shelves, rack mount inserts, industrial grade power outlets and
low-noise ventilation fans.
Operators work surfaces have a 12mm thick compact laminate surface complying to
EN13986. Work surface edges will be contoured and the corners will carry a radius. The
work surface height will nominally be 735mm high to comply with IS011064 and the
legroom below will be a minimum of 750 mm.
Each console bay shall incorporate a drop down to allow for system displays to be
mounted on purpose designed monitor arms.
Flat screen mounting arms are to be supplied suitable for both 75 and 100 mm Vesa
mounts. Available in single, dual or triple mount options and all to incorporate cable
management. Touch screens shall be mounted within 400 mm of the operator on
articulated mounts capable of being locked in position.
Cable management routes are provided both horizontally and vertically throughout
each console, with the option for the systems integrator to install additional
proprietary cable management solutions if required.
Equipment mounting within each console bay shall be accessible by hinged lockable
doors to the rear and lockable panels to the front of each bay.
Ventilation shall be provided to allow natural airflow through the console with optional
low noise ventilation fans being available in both 110 and 220 volts.
Optional rack mount inserts shall be available and comply with Electronic Industry
Association specifications.
Console modular frame will be fabricated from 1.6 mm and 2.00 mm mild steel powder
coated in standard RAL 7012.
Prior to manufacture each set of approved drawings will also be provided with color
rendered 3D images.
Optional steel components will be 1.6 mm and 2.00 mm mild steel powder coated in
standard RAL 7012.
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Console side panels, doors & work surfaces are manufactured in light & dark grey with
contrasting aluminum accents
1.1.3 Assembly
The console system shall be suitable for assembly by local semi-skilled labor using our assembly
video & illustrated instructions printed in the English language. Alternately GE can provide
personnel for full installation services or supervised assembly as well.
Fig 1.
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1.1.4.2 Typical Curved Console (Concave)
Fig 2
1.1.4.3 Typical Curved Console (Convex)
Fig 3
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1.1.4.4 Typical Cross Sections
Fig 4
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1.1.4.5 Processor Dimensions
1.1.4.5.1 640mm Bay Processor Dimensions
Fig 5.
1.1.4.5.2 960mm Bay Processor Dimensions
Fig 6
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1.1.5 Console Finishes
Fig 7
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1.1.6 Optional Accessories
Fig 8
Fig 9
Rear Pull out PC tray (shown above) for easy access to cabling
Front Pull out option also available for applications with restricted rear access
Tray mounted on full extension ball bearing runners
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1.1.8 Desktop Power & Data Module
Fig 10.
Fig. 11.
Fig.12.
Fig.13.
These capabilities come in the form of connected machines and equipment with data sensors,
collecting vast volumes of information into a centralized and secured data platform and
performing analysis for better operations decision making.
Against a backdrop of an uncertain market conditions, operations executives are faced with
mounting pressures to reduce operating costs, refine processes and overcome challenges
presenting themselves globally:
Volatility in global markets drives need for lower OPEX and CAPEX
An aging workforce creates the need to capture and automate industry knowledge
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Operating Silos inability to see and react quickly to issues due to disparate systems
leads to increased outage incidents
Unpredictable safety issues create health risk for operating staff as well as overall
business risks
High incident of non-productive time, when assets are down during planned production,
degrades profitability
As a leading industrial manufacturer, GE has decades of experience managing complex
operations. GE operates monitoring centers globally for multiple industries, collecting over 50
million data elements representing over 10 million sensors and $1 trillion worth of assets on
behalf of GE PJBs.
This experience with sensor technology, machine data management, physics-based analytics
and operational process helps PJBs gain a competitive advantage with GEs APM. GE APM
Solutions, powered by Predix, the IIoT based platform for the Operations Technology (OT), allows
industrial companies to begin by connecting their assets, move to more predictive analytics
and sophisticated algorithms and finally to optimize their maintenance strategies for maximum
asset lifetime value.
GEs implementation will include APM Machine & Equipment Health and Reliability
Management. APM Maintenance Optimization is not currently available, and is not included in
this offer but could be an add-on in the future.
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1.2.1 Get Connected Machine & Equipment Health
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Get Connected to get a unified, complete and
accurate view of your operations at the
asset, plant and enterprise levels anytime
and anywhere to help you understand
performance at all levels and to initiate
action.
Machine and Equipment health solutions
focuses on connectivity of the applicable
field equipment/assets/devices and
extracting the data to provide assets and
operational visibility through collection,
storage, aggregation, analysis, and
accessibility of all key process data in one place.
Ensuring that changes to existing infrastructure is kept to an absolute minimum, Machine &
Equipment health solution provides a single and secure way to gather data from a wide variety
of assets and systems, creating a comprehensive and validated data repository along with a
unified view. It allows you to gain a complete and accurate view of all your assets - state, status
and health.
Benefits of Machine & Equipment Health include:
Increase productivity - Gain access to all your equipment data anytime, anywhere.
Minimize time to data and make faster, data-driven decisions
Increase data collection and storage, reduce costs - Scale as needed. Reduce costs of
data collection and storage by moving to the cloud.
Add advanced solutions - Predict equipment performance, reduce production losses
and optimize maintenance strategies
Maximize return on data - Gain even more value with a complete range of advanced
application on the Predix Cloud.
This capability gives users the ability to create multiple dashboards specific to each user, which
allows for more efficient dissemination of information. Having dashboard capability built into
APM, the user no longer has to go to a different system to drill down and get the details behind
a given metric. This creates a greater efficiency and deeper sharing of knowledge throughout
the organization.
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Configurable Dashboards
GEs solution provides early warning of equipment conditions that can cause equipment
damage and lead to unplanned production losses. Early warning allows you and your
organization to be more effective and reduces your operational risk. GEs solution excels at
providing very early warning of emerging mechanical and performance problems on both
rotating and process equipment.
Reliability Management (RM) utilizes the industrys best-in-class Predictive Analytics &
Diagnostics technology, SmartSignal, to manage, control, and optimize industry maintenance
and operations. RM detects equipment problems with enough advanced timing to shift
unplanned maintenance to planned, optimize maintenance resources and reduce operational
risks and improve production for many of the key assets at site.
GEs will align this solution around XXX business process and use-case to achieve value. Bi-
Weekly telephone meetings with GE engineers and analysts allow understanding to be shared
about how all parties can gain benefits from more efficient use of the data it is already
collecting, realizing the value of early warning and learning what is required to sustain it.
The asset is divided into several logical models, which contain tags that correlate, and for which
its desired to generate their predictions in context of each other. Within these models, RM
predictively identifies apparent cause, and localizes these cause(s) to specific machinery
components.
APM is a consolidated management solution providing event management for alerts, alarms,
advisors, and resource assignments to aid in impact assessments and investigations, case &
collaboration management for actions from assignment through resolution and supporting
collaboration between analysts, engineers, plant personnel, and knowledge management by
leveraging historical asset conditions and case data to enhance future analysis, while enabling
machine and operator learning.
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APM Management Capabilities include:
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Case Management: Provides a single place to diagnose equipment issues and come to a
recommended action. All the required information can be easily shared with team members
both internally and externally in real time and in one application, and ultimately stored
indefinitely for later reference and knowledge capture.
Alerts view
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Knowledge Management: Provides proactive search results of historical events by Asset, Asset
Type and Alert, and provides guidance in handling new events as well as increasing visibility to
repetitive events that may indicate larger problems.
Operations Optimization is designed to help power generators tackle operational issues, meet
business demand, align people and systems, and reach true plant capacity while still reducing
cost and downtime. Operations Optimization isnt just about expanding current plant capacity
its about redefining the future.
Now power generation leaders can align operation priorities to business strategy at scale
across their fleet, regardless of generation source. Whether the fleet has a portfolio of steam
plants like coal, biomass, nuclear or plants that run gas, liquid fuel or renewable sources such
as wind or hydro, Operations Optimization delivers results regardless of Original Equipment
Manufacturer (OEM).
Operations Optimization delivers proactive recommendations by analyzing internal plant data,
historical operational data, or external information in order to inform key resources, reduce
production costs, and enhance plant flexibility.
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From plant managers to CEOs, every level of operations can tap into consistent visibility across
systems, giving the insight to act towards optimal operational excellence in compliance with
standard regulations and emissions goals.
It is imperative for the executive team to align the organization from the boardroom to the plant
and drive to strategic objectives. Operations Evaluation provides high-level performance
metrics with assignable targets and alarm levels to drive improvements in thermal
performance, operational flexibility, and system reliability in order to achieve an overall
improvement in return on assets.
GEs OE solution provides Key Performance Indicators (KPIs) focused analytics centered on plant
production costs, plant capability (flexibility & starts) and plant reliability with the ability to drill
down to the block and unit level details.
GE delivers a comprehensive data management, analytics, and diagnostics solution that will
help PJBs manage their power generation assets more effectively. This solution will consist of
a data acquisition infrastructure that is customized to match each XXX demanding
requirements for cyber security, a vast set of analytics designed to provide detailed and
actionable information, and a portfolio of complementary services that will support the XXX
technologists with GEs own staff.
Operations Evaluation will offer the XXX Visibility, Insight, & Actions for these KPIs, enabling
them to quickly assess their plant assets for operational issues and minimize the cost of
addressing any issues that arise. Specifically, PJBs can minimize cost of deploying resources
to find the problem, minimize downtime by pointing to the source of the issue, and
prioritizing where to deploy the right resources. This results in better sustained thermal
performance, improved reliability, and a pathway to improved overall plant capability.
Visibility
Compare actual
performance vs target
performance and baseline
Assess historical predictive
trends in performance,
start times, and flexibility
Benchmark actual
performance across XXX fleet or GEs
View
fleet thermal sensor health to see which
sensors are good or in need of attention
Insights
Isolate operational
deficiencies vs plant
equipment limitations
Identify the impact and
cost of issues causing the
lack in actual vs target
performance
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Isolate areas/pieces that make up the loss that
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can be improved
Actions
Operational actions the
site can take to improve
performance
Configuration changes
they could make to
improve their performance
Potential value of making
these changes by comparing actual to
potential
Plant Optimization can provide benefit for the XXX by helping them to lower production costs,
improve system reliability, and expand plant capability. Through its extensive experience with
PJBs in both the Power Generation and Oil & Gas industries, GE has learned that significant
value can be derived through maintenance cost reductions, improved revenue opportunities
and improved energy efficiency, grouped into the following categories:
Reduce Production Costs (Performance)
Increase Plant Capability (Flexibility)
Improve System Reliability (Availability)
To achieve operation excellence, headquarters needs to optimize the portfolio and improve
select KPIs for plants that are operating below the business need. Plant Optimization provides
the inputs and decision making analysis that could improve production, reduce heat rate and
increase operating margin.
Plant Managers can achieve production targets and help the plant run more often and improve
the companys return on assets with more accurate offerings that account for operating costs
including cycle efficiency, uptime, flexibility and start costs.
Plant Optimization Functions Delivered:
Thermal Performance helps central operations increase production, improve heat rate
and manage operating margins across the fleet. Plant Managers can prioritize
workflows and maintenance plans to help them meet or exceed production goals and
costs, such as fuel consumption.
Operational Flexibility provides insights that help Plant Managers identify optimal
configuration, process, or operational settings of each major component within the
plant to provide better ramping and dispatch options, reduce fuel burn and improve
efficiency, especially when the plant is operating at less than full load.
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System Availability shows opportunities for the plant to run more often and improve
the companys return on assets with more accurate dispatch offerings at lower
operating costs including cycle efficiency, uptime, flexibility and start costs.
Operations Optimization provides analytics on both the stable and transitional activities that
occur in a power plant. This enables the plant manager to review and analyze any non-optimal
processes, and determine the appropriate time to take action to improve performance.
One of the largest production costs for most power plants is the cost of the fuel consumed
during normal generation. To analyze power plant efficiency during this process, GE uses a
proprietary set of analytics from its time-tested EfficiencyMap performance management
system. OE has the power to analyze thermal systems, whether they are using GE or other OEM
equipment. With centralized execution of these analytics, PJBs can be assured that they are
using the most current version, and can benefit from the additional analytic power that comes
from cloud-based execution, including better diagnostic precision and sustained model
accuracy.
Operations Optimization provides specific KPIs aligned with Thermal Performance:
Plant Output (Actual and Forecasted Capacity)
Plant Heat Rate (Actual and Forecasted)
ISO-corrected Output (across plant operational range)
ISO-corrected Heat Rate (across plant operational range)
Unwanted production costs can also come from longer plant start times and the inability of the
plant to turn down to the lowest possible load. GEs OE solution uses a proprietary set of
analytics to assess the operational history of the XXX power plant to determine the average
plant start time and current level of plant turndown, and compare this to the larger GE fleet.
OE can also monitor the overall capability of a power plant to meet its demand signal through
ramp rate and output precision.
GE Cyber Security Solutions work at any stage of security maturity to bring greater control, less
risk and increased reliability to a power business. Depending on the situation, there are
impactful people, process and technology actions that can be instituted.
GEs Cyber Solutions include OpShield, a purpose-built IDS/IPS security solution designed to
protect critical infrastructure, control systems and operational technology (OT) assets. OpShield
monitors and blocks malicious activity and minimizes disruptions to enable highly available
operations and secure productivity.
1.4.1 OpShield
When a network is compromised, revenue, reputation and company information are all in
jeopardy. With sources for a breach ranging from cyber espionage to phishing and malware,
finding the sourcing of a problem is vital. According to analysts at Forester, the largest time
consumer in fixing network issues is the mean time to know (MTTK) or the time it takes to find
the source of the problem. This activity can take over 50% the overall mean time to resolve
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(MTTR) an issue. OpShield cuts down significantly on downtime due to MTTK by allowing network
operators to constantly monitor and record network traffic up to the application layer.
When whitelist policies are established, all traffic that does not match the established policies
and rules can be blocked. The units can be configured at deployment to generate an alert that
is shown in the User Interface and sent to an external server to influence future OpShield
signatures.
OpShield cuts down on the time to identify the source a network issues by constantly monitoring
network traffic and allowing network operators to adapt to new system threats. This means
less revenue lost to network downtime, unplanned labor and machine inefficiencies.
Implementing ICS and SCADA systems is ultimately about efficiency. It combines machines with
advanced monitoring and control systems for improved visibility, production and revenue. OT
cyber-security should be implemented in the same vein.
OpShield combines elements such as packet capture, Protocol Inspection Engine, and Intrusion
Prevention /Intrusion Detection Systems (IPS/IDS) functionality that can only be found in distinct
devices. Essentially, GE Power Systems would have to purchase multiple devices to match the
needed functionality contained in OpShield. Given the complete set of features in OpShield
compared to competitive offerings, it could cost roughly triple to equip a facility with equivalent
distributed Firewall, IPS/IDS, and robust packet capture capabilities.
Ultimately, OpShield helps reduce the cost of overall cyber security by:
Eliminating the need for multiple security devices/subscriptions to protect the network.
Removing the need for integration of these multiple products cutting both cost and
the time to implementation; a costly exercise which on average could add months to
the implementation schedule.
Cutting down on implementation time as IT specialists are not required to learn the OT
language and develop protocols to support multiple vendors.
Traditional IT security vendors focus on protecting against the growing threat of information
breach. Wurldtech specializes in protecting OT from operational threats that pose significant
risk to people, assets and the environment.
OpShield security researchers are OT cyber-security experts who focus on monitoring threat
intelligence and device vulnerability information. This expertise enables Wurldtech to deliver
extensive threat and vulnerability data that can be distributed to OpShield deployments,
providing immediate protection from threats. We deliver vulnerability signaturesrather than
threat signatureswhich have a long life and defend against exploit variants. Wurldtechs
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approach to vulnerability data helps operators fit scheduled maintenance windows and avoid
disruptive patching, while enabling continuous threat protection.
OpShield delivers defense-in-depth via a modular platform that scales to accommodate
complex and harsh ICS and SCADA environments. It is easy to install in existing operational
environmentsno network re-engineering, no downtime required.
Building Industrial Internet apps comes with some unique requirements and needs that
separate them from traditional IT apps. Predix offers development teams access to a rich,
microservices architecture and Developer Operations (DevOps) tools and services that are built
to meet industrial needs. By removing many of the obstacles that exist between development,
QA and IT, teams no longer need to spend hours on time consuming integration tasks, such as
building software server stacks, integrating and configuring products, systems and things,
managing SLAs (service level agreements), and scaling and securing infrastructure. They can
become more agile and be one step closer to continuous development, where a new module
or feature set can be automatically rolled into production as soon as it is completed.
Predix enables organizations to:
The Predix Developer Professional pack is designed for medium-sized applications and includes
the following:
In addition to the Adoption Services and Predix Developer training packages offered in this
proposal, GE offers deep technical training specifically around Monitoring and Diagnostics to
enable XXX a high level of independence in maintaining asset reliability, and provides specific
learning to guide XXX engineers in developing their own custom analytics. An outline of the
proposed training is provided below:
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Location Course Objectives Subjects Hour
OAV/ODV/TRIP_LOG Introduction
Fundamental M&D 24
M&D System Introduction
M&D Data Analysis Basics
Understand the architecture and infrastructure of monitoring and
diagnostics; Understand alarming procedure, alarm disposition, and trip M&D Alarming Disposition
analysis process Alarm Disposition Guidance
Avanced M&D Startup failure disposition 40
Trip analysis fundamental
OSM Training
GT Performance Monitoring
GT Vibration Monitoring
Master Alarming Disposition of Gas Turbines Compressor Monitring 40
Combustion Monitoring
Atlanta
Dynamics Monitoring
M&D Alarming Disposition Master Alarming Disposition of Steam Turbine, BOP, etc. Plant Performance Monitoring
BOP alarming
40
Steam Turbine Performance Monitroing
Steam Turbine Condition Monitoring
Boiler Monitoring
Master Alarming Disposition of other OEMs 16
Other Assets Monitoring
M&D Analytics Development Basics
Data-driven empirical approach
Understand the fundamental of M&D Analytics Development
Physics-based analytics development
M&D Analytics procedire, know how to apply verification & validation method and 56
Analytics V&V
procesure on analytics, master the deployment procedure
Analytics Deployment
Analytics Coding and Documentation
All data will be hosted on GEs Predix. The GE solution will acquire data from the GE hosted
Proficy Historian which leverages data connectivity to XXX sites via the provided GE OSM
Equipment. See Attachment C for details on the connectivity equipment to be provided.
GEs implementation experience has led to the development of a defined series of activities
necessary for a successful implementation including deployment, initial operations, and
management and maintenance of the system.
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GEs proposed services for the assets defined herein include:
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Implementation Services
Software-as-a-Service (SaaS)
2.3.1 Implementation
GE will build and deploy appropriate models for the assets defined in Section 2 of the proposal.
A summary description of the key deployment activities is included in Attachment B. GE will
provide and install hardware, software, and diagnostic technology, which provide the
foundation for GEs solution. A list of provided equipment and installation activities is included
in Attachment C.
GE understands the value of strong project management and will work closely with XXX to
resolve commercial and technical issues, manage GE resources assigned to the project, and
manage GE deliverables and timing commitments. The GE Project Manager is responsible for
the overall leadership, impact, and direction of the project. Specifically, he/she is responsible
for establishing the strategic direction of the project, leading the team in establishing and
maintaining value-add functions and services and delivery of the activities within the project.
The GE Project Manager is responsible execution of the entire project, including the following
activities:
The GE Project Manager will work with XXX to manage modifications to the project scope
and schedule. Project change control is critical to both GE and XXX to manage timing, costs
and scope containment. The management of changes will be governed by a change control
team, which is made up of GE and XXX project managers. A Project Change Request (PCR)
must be signed by authorized representatives from XXX and GE to approve implementation
of any agreed changes to the scope of this Proposal. A PCR which has been signed by
authorized
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representatives from both parties constitutes a change authorization for purposes of this
contract.
Changes in services provided may result in an overall project cost increase or decrease
for XXX, depending on the nature of the changes.
In GEs experience, software exposure alone will not allow PJBs to fully realize the softwares
value. A period of additional hands-on knowledge transfer and coaching will be provided by
GEs Power Expert Services (PES) team. Adoption Services will be administered by a Power
Generation Leader, typically possessing 20 years of power plant operations domain
expertise, and will last for a mutually agreed period depending upon XXX requirements,
software technical involvement and desired XXX outcomes. GEs PES will be involved
throughout the deployment process and will culminate with a period of intense coaching
following site acceptance testing. In addition to an evaluation of business processes
impacted by the software implementation, GEs PES team will work closely with appropriate
levels of the organization to integrate the software into the sites operational processes. GEs
Power Generation Leader will be readily available throughout the adoption process to
address questions as they arise.
GE maintains XXX assets to allow focus on integration of the GE solution into XXX business
process. This maximizes the speed-to-value of the system. The Monitoring Service phase will
be provided remotely by GEs Operations Center.
During the Quality Assurance phase of Monitoring Service monitoring and immediately after
the data connection to the historian is established, the GE monitoring Center will validate the
tag data quality and begin monitoring the XXX assets using fixed thresholds. Additionally,
GE will provide:
Applications engineering & maintenance GE will manage the creation and
maintenance of models on the hosted servers at our facilities to meet the preferences
of XXX staff
Software updates GE will manage the software updates so XXX monitoring system
will always be up to date on the latest available version of GE software. Our PJB
Support team is available to diagnose and address any software related issue
Periodic review of the monitoring application and notification of XXX personnel of
critical events as required (6 am 6 pm (GMT -6), seven days per week closed on all
GE North American Holidays, plus the following holidays: Easter, Independence Day,
Christmas, and New Years day)
Regular report of actionable notifications
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Regular teleconference to discuss actionable notifications
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Regular call notes
Configuration Management of all the information and communications involved in a
dynamic monitoring program
In the Production phase of Monitoring Services, GE will add analytic advisories to the
monitoring and reporting activities described above and will handle all model maintenance
activities. GE will track all advisories and XXX communications through GEs web-based,
case-based management system. Please note that changes to the Data Connection method
may be subject to additional fee.
The following describes GEs Software Support Services process and approach to working with
our PJBs on technical support issues and inquiries for all of our GE Software products.
Proactive Software Monitoring
- GE Support Services continuously monitors your software solutions to ensure that
they are running reliably and that issues are identified and resolved quickly.
Software Patches
- GE will deploy software patches as required.
Software Updates
- GE will periodically deploy updates to the software solution as features and
functionality are upgraded and enhanced, in accordance to your product
subscription entitlement.
Case Management and product assistance
- GE offers multiple channels to contact your support agent, report any problems with
your GE Software products, and find answers to your questions about our software
products:
- Web Self-Service: available 24/7
Support ticket creation and management can be performed on our XXX
Center Support Portal at digitalsupport.ge.com.
You will also have access to our knowledge base and search for answers to
questions about our software products. We are constantly updating and
improving our knowledge base to provide the most up to date and
comprehensive information.
- Phone Support for Critical System Unavailable issues are available 24/7
In US: 1-800-433-2682,
In Europe, Middle-East, & Africa: +800-1-433-2682/+420 239015850
In Asia, India, Indonesia, & Pakistan: +86-400-820-8208/+86-21-3877-7006
GE Power
2.3.2.3 XXX Success Manager
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GE will appoint a XXX Success Manager (CSM) to work directly with the XXX contact(s) who
are responsible for managing and tracking activities to meet the objectives of a mutually
agreed Outcomes Attainment Plan around the usage and adoption of GEs software
solutions. The XXX success manager will fulfill the following roles, where appropriate:
Be the single point of contact and advocate for XXX, post deployment.
Coordinate ongoing services to be delivered on behalf of XXX across GE teams
Be a conduit for bi-directional communication and feedback
Conduct timely business reviews with key account stakeholders
Manage and track activities against an account specific Outcomes Attainment Plan
Monitor and report on Overall Account Health to internal and external leadership
teams
Prepare and execute account specific Onboarding Process (when applicable)
Develop and deliver an Adoption Readiness assessment, plan, and ongoing tracking
(when applicable)
Provide Upgrade and Release readiness communications and coaching
Services delivered by the XXX Success Manager are provided as part of the on-going
software subscription services. All efforts will be given to keep the assigned XXX success
manager aligned to this account throughout the terms of the contract for the software
solutions. GE will notify XXX of any changes in XXX success manager assignment, and the
appropriate steps will be taken to ensure a successful and timely transition.
The OpShield Subscription Services - There are two subscriptions associated with this
platform:
Maintenance Subscription. This subscription includes routine operating firmware
updates and bug fixes, access to technical support and hardware advanced
replacement. GE/Wurldtech reserves the right to charge for additional value-added
features in future software releases. Any bug fixes pertaining to OpShield Security
Platform system security will be made available to all PJBs, regardless of whether they
have an active Maintenance Subscription. Technical support performed at a XXX site
would be subject to additional charges and T&L fees.
Signature Subscription. This subscription provides the OpShield Security Platform user
with access to all the latest signatures from the GE/Wurldtech threat intelligence team,
addressing new vulnerabilities announced by ICS-CERT and other organizations. A
current Maintenance Subscription is required in order to participate in the Signature
Subscription.
GE Power
3. PROPOSAL BASIS and ASSUMPTIONS
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3.1. TECHNICAL ASSUMPTIONS
GEs estimate is based on the following technical assumptions in addition to the general
assumptions and responsibilities outlined below. Changes to these may result in changes to the
GE estimate.
The project schedule and project resources assume that the assets/models undergo one
design review. Any requested additional design changes that occur after completion of
the design review will result in a Project Change Order Request following the standard
change order process defined herein.
To support equipment model development, XXX will provide a tag list to GE. This tag list
must contain the tag name, description, engineering units, and alarm limits and normal
process operations limits/range as required. As this tag list will be used as the main design
input, it is crucial that the tag list is complete and that the tag naming convention
accurately reflects the tag names that will be polled from the historian when assets are
active. If tag list is found to be incomplete or the tag naming convention changes after
design development has begun, additional services will be managed via Project Change
Order Request following the standard change order process defined herein.
Collect and send to GE any historical data required to build asset models if historical data
is required to support the development of equipment models. GE will provide standard
templates for the monitored equipment to guide XXX in collecting this data. If XXX
requests services from GE to pull the data, the result will be a Project Change Order
Request following the standard change order process defined herein.
It is assumed that one or multiple OPC Server(s) will be available at each plant to facilitate
the data collection with OPC Collectors.
To support the equipment model development, XXX will provide information as
requested by GE. Such information may include but is not limited to P&ID and PFD
drawings, DCS screenshots, Equipment Data Sheets, and Operations or Maintenance
Manuals.
Provide stable, continuous, remote access to XXX Historian and the GE solution
computers, via IPSEC VPN tunnel or other agreement, is required to facilitate remote
implementation and support.
The offer does not include any Civil & Structural works. Assumption is made that the facility
including power & internet broadband connection are provided by XXX.
The proposal is made on GEs best estimation based on available data from public domain,
a thorough site assessment would be required prior to Basis of Design submission.
All communication and documentation will be done in English language.
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Any drawings or documentation deemed to be approved will constitute acceptance of sole
responsibility by client thus, no responsibility shall be accepted for omissions or losses in
any material respect brought about in consequence of such errors or omissions.
Complete Cause - Effect Matrix, P&ID and approved control philosophy shall be made
available to GE.
No service personnel will be sent out without prior order entry and acceptance.
New PJBs may be required to supply credit references prior to order entry.
GE Engineer(s) will work within the rules and guidelines set by GE safety policy and the
policy active at the site. GE Engineers are provided with standard Personal Protective
Equipment (PPE) including safety shoes, high visibility jacket, overalls, hardhat, safety
glasses and ear defenders. If there are any special hazards or additional PPE requirements,
then GE must be informed of these prior to commencement of the contract. Also, if any
special permit to work or safety training is required then GE Engineer(s) will be expected to
attend these prior to commencement of any work. GE reserves the right to remove
personnel from site if it is considered to be unsafe.
All services will be billed at a minimum of four (4) hours and all hourly rates will be rounded
up to the half hour.
Meal and rest breaks will be expected to be taken and appropriate facilities provided.
Some of the tasks may be performed off site, prior and post to the Consultancy Services
Engineer arriving at the dispatched site, this time will be billed at the posted rates.
Additional Exclusions:
o All installation works including civil, mechanical or electrical works to install the system.
o Instrumentation, cabling, wiring, loop drawing and loop checks, network and IT
infrastructure.
o Transportation & Shipment.
o All Transportation expenses of GE material for conducting IFAT (if required) at any other
vendor location are excluded.
NOTICE: Sale of any Products and/or Services is expressly conditioned on Buyer's assent to these Terms and Conditions. Any
acceptance of Sellers offer is expressly limited to acceptance of these Terms and Conditions and Seller expressly objects to
any additional or different terms proposed by Buyer. No facility entry form shall modify these Terms and Conditions even if
signed by Sellers representative. Any order to perform work and Seller's performance of work shall constitute Buyers assent
to these Terms and Conditions. Unless otherwise specified in the quotation, Sellers quotation shall expire 30 days from its date
and may be modified or withdrawn by Seller before receipt of Buyers conforming acceptance.
1. Definitions
"Buyer" means the entity to which Seller is providing Products and/or Services under the Contract.
"Contract" means either the contract agreement signed by both parties, or the purchase order signed
by Buyer and accepted by Seller in writing, for the sale of Products and/or Services, together with these
Terms and Conditions, Sellers final quotation, the agreed scope(s) of work, and Sellers order
acknowledgement. In the event of any conflict, the Terms and Conditions shall take precedence over
other documents included in the Contract.
Contract Price means the agreed price stated in the Contract for the sale of Products and/or Services,
including adjustments (if any) in accordance with the Contract.
Hazardous Materials means any toxic or hazardous substance, hazardous material, dangerous or
hazardous waste, dangerous good, radioactive material, petroleum or petroleum-derived products or
by-products, or any other chemical, substance, material or emission, that is regulated, listed or
controlled pursuant to any national, state, provincial, or local law, statute, ordinance, directive,
regulation or other legal requirement of the United States (U.S.) or the country of the Site.
Insolvent/Bankrupt means that a party is insolvent, makes an assignment for the benefit of its
creditors, has an administrator, receiver, liquidator or trustee appointed for it or any of its assets, or files
or has filed against it a proceeding under any bankruptcy, insolvency dissolution or liquidation laws.
Products means the equipment, parts, materials, supplies, software, and other goods Seller has
agreed to supply to Buyer under the Contract.
"Seller" means the entity providing Products or performing Services under the Contract.
Services means the services Seller has agreed to perform for Buyer under the Contract.
"Site" means the premises where Products are used or Services are performed, not including Sellers
premises from which it performs Services.
Terms and Conditions means these Products and/or Services Terms and Conditions, including any
relevant addenda pursuant to Article 18, together with any modifications or additional provisions
specifically stated in Sellers final quotation or specifically agreed upon by Seller in writing.
USD means United States Dollars.
2. Payment
2.1 Buyer shall pay Seller for the Products and/or Services by paying all invoiced amounts by direct bank
transfer in the currency specified by Seller in the Contract, without deduction, withholding or set-off for
any payment or claim, within thirty (30) days from the invoice date. If the Contract Price is less than two
hundred fifty thousand USD ($250,000), Seller shall issue invoices upon shipment of Products and as
Services are performed. If the Contract Price is two hundred fifty thousand USD ($250,000) or more,
progress payments shall be invoiced starting with twenty-five percent (25%) of the Contract Price for
Customer : XXX Ref : SFDC # - 1111184
Project : XXX Remote Engineering, Monitoring & Diagnostic Centre Revision : 003
Document : XXX Engineering Centre Date : 26th August, 2016
File : XXX_REM&D_1111184 Rev3_GE.docx Page : 53 of 86
COPYRIGHT 2016 GENERAL ELECTRIC COMPANY AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED.
GE Power
Products and/or Services upon the earlier of Contract signature or issuance of Sellers order
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acknowledgement and continuing such that ninety percent (90%) of the Contract Price for Products
and/or Services is received before the earliest scheduled Product shipment and Services are invoiced as
performed (Progress Payments). For each calendar month, or fraction thereof, that payment is late,
Buyer shall pay a late payment charge computed at the rate of 1.5% per month on the overdue balance,
or the maximum rate permitted by law if it is less. If the price is set by the Contract in a currency other
than USD, references to USD in this Section 2.1 shall mean the equivalent amount in the applicable
currency.
2.2 As and if requested by Seller, Buyer shall at its expense establish and keep in force payment security
in the form of an irrevocable, unconditional, sight letter of credit or bank guarantee allowing for pro-
rata payments as Products are shipped and Services are performed, plus payment of cancellation and
termination charges, and all other amounts due from Buyer under the Contract (Payment Security).
The Payment Security shall be (a) in a form, and issued or confirmed by a bank acceptable to Seller, (b)
payable at the counters of such acceptable bank or negotiating bank, (c) opened at least sixty (60) days
prior to both the earliest scheduled shipment of Products and commencement of Services, and (d)
remain in effect until the latest of ninety (90) days after the last scheduled Product shipment, completion
of all Services and Sellers receipt of the final payment required under the Contract. Buyer shall, at its
expense, increase the amount(s), extend the validity period(s) and make other appropriate modifications
to any Payment Security within ten (10) days of Sellers notification that such adjustment is necessary
in connection with Buyers obligations under the Contract.
2.3 Seller is not required to commence or continue its performance unless and until any required
Payment Security is received, operative and in effect and all applicable Progress Payments have been
received. For each day of delay in receiving any Progress Payments or acceptable Payment Security,
Seller shall be entitled to an equitable extension of time to durations or periods of time (if any) expressly
agreed to by the Parties in the written schedule for performance and/or completion of the Services or
any parts thereof. If at any time Seller reasonably determines that Buyers financial condition or
payment history does not justify continuation of Sellers performance, Seller shall be entitled to require
full or partial payment in advance or otherwise restructure payments, request additional forms of
Payment Security, suspend its performance or terminate the Contract.
5. Warranty
5.1 Seller warrants that Products shall be delivered free from defects in material, workmanship and
title and that Services shall be performed in a competent, diligent manner in accordance with any
mutually agreed specifications incorporated into the Contract.
5.2 The warranty for Products shall expire one (1) year from first use or eighteen (18) months from
delivery, whichever occurs first, except that software is warranted for ninety (90) days from delivery;
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and the warranty for Services shall expire one (1) year after performance of the Service, except that
software-related Services are warranted for ninety (90) days (as applicable, the Warranty Period).
5.3 If Products and/or Services do not meet the above warranties, Buyer shall promptly notify Seller in
writing prior to expiration of the applicable Warranty Period. Seller shall (i) at its option, repair or replace
defective Products and (ii) re-perform defective Services. If despite Sellers reasonable efforts, a non-
conforming Product cannot be repaired or replaced, or non-conforming Services cannot be re-
performed, Seller shall refund or credit monies paid by Buyer for such non-conforming Products and/or
Services. Warranty repair, replacement or re-performance by Seller shall not extend or renew the
applicable Warranty Period. Buyer shall obtain Sellers agreement on the specifications of any tests it
plans to conduct to determine whether a non-conformance exists.
5.4 Buyer shall bear the costs of access for Sellers remedial warranty efforts (including removal and
replacement of systems, structures or other parts of Buyers facility), de-installation, decontamination,
re-installation and transportation of defective Products to Seller and back to Buyer.
5.5 The warranties and remedies are conditioned upon (a) proper storage, installation, use, operation,
and maintenance of Products, (b) Buyer keeping accurate and complete records of operation and
maintenance during the warranty period and providing Seller access to those records, and (c)
modification or repair of Products and/or Services only as authorized by Seller in writing. Failure to meet
any such conditions renders the warranty null and void. Seller is not responsible for normal wear and
tear.
5.6 This Article 5 provides the exclusive remedies for all claims based upon the failure of or defect in
Products or Services, whether the claim is based in contract, negligence, statute, or any tortious/extra-
contractual liability theory, strict liability or otherwise. The foregoing warranties in this Article 5 are
exclusive and are in lieu of all other warranties, conditions and guarantees whether written, oral, implied
or statutory. NO IMPLIED OR STATUTORY WARRANTY, OR WARRANTY OR CONDITION OF
MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE APPLIES.
6. Confidentiality
6.1 Seller and Buyer (as to information disclosed, the Disclosing Party) may each provide the other
party (as to information received, the Receiving Party) with Confidential Information in connection with
this Contract. Confidential Information means information that is designated in writing as
confidential or proprietary by Disclosing Party at the time of written disclosure. In addition, prices
for Products and/or Services shall be considered Sellers Confidential Information.
6.2 Receiving Party agrees: (i) to use the Confidential Information only in connection with the Contract
and use of Products and/or Services, (ii) to take reasonable measures to prevent disclosure of the
Confidential Information to third parties, and (iii) not to disclose the Confidential Information to a
competitor of Disclosing Party. Notwithstanding these restrictions, (a) Seller may disclose Confidential
Information to its affiliates and subcontractors in connection with performance of the Contract, (b) a
Receiving Party may disclose Confidential Information to its auditors, (c) Buyer may disclose Confidential
Information to lenders as necessary for Buyer to secure or retain financing needed to perform its
obligations under the Contract, and (d) a Receiving Party may disclose Confidential Information to any
other third party with the prior written permission of Disclosing Party, and in each case, only so long as
the Receiving Party obtains a non-disclosure commitment from any such subcontractors, auditors,
lenders or other permitted third party that prohibits disclosure of the Confidential Information and
provided further that the Receiving Party remains responsible for any unauthorized use or disclosure of
the Confidential Information. Receiving Party shall upon request return to Disclosing Party or destroy
all copies of Confidential Information except to the extent that a specific provision of the Contract
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entitles Receiving Party to retain an item of Confidential Information. Seller may also retain one archive
copy of Buyers Confidential Information.
6.3 The obligations under this Article 6 shall not apply to any portion of the Confidential Information
that: (i) is or becomes generally available to the public other than as a result of disclosure by Receiving
Party, its representatives or its affiliates; (ii) is or becomes available to Receiving Party on a non-
confidential basis from a source other than Disclosing Party when the source is not, to the best of
Receiving Partys knowledge, subject to a confidentiality obligation to Disclosing Party; (iii) is
independently developed by Receiving Party, its representatives or affiliates, without reference to the
Confidential Information; (iv) is required to be disclosed by law or valid legal process provided that the
Receiving Party intending to make disclosure in response to such requirements or process shall
promptly notify the Disclosing Party in advance of such disclosure and reasonably cooperate in
attempts to maintain the confidentiality of the Confidential Information.
6.4 Each Disclosing Party warrants that it has the right to disclose the information that it discloses.
Neither Buyer nor Seller shall make any public announcement about the Contract without prior written
approval of the other party. As to any individual item of Confidential Information, the restrictions under
this Article 6 shall expire five (5) years after the date of disclosure. Article 6 does not supersede any
separate confidentiality or nondisclosure agreement signed by the parties.
7. Intellectual Property
7.1 Seller shall defend and indemnify Buyer against any claim by a non-affiliated third party (a Claim)
alleging that Products and/or Services furnished under this Contract infringe a patent in effect in the
U.S., an EU member state or the country of the Site (provided there is a corresponding patent issued by
the U.S. or an EU member state), or any copyright or trademark registered in the country of the Site,
provided that Buyer (a) promptly notifies Seller in writing of the Claim, (b) makes no admission of liability
and does not take any position adverse to Seller, (c) gives Seller sole authority to control defense and
settlement of the Claim, and (d) provides Seller with full disclosure and reasonable assistance as
required to defend the Claim.
7.2 Section 7.1 shall not apply and Seller shall have no obligation or liability with respect to any Claim
based upon (a) Products and/or Services that have been modified, or revised, (b) the combination of
any Products and/or Services with other products and/or services when such combination is a basis of
the alleged infringement, (c) failure of Buyer to implement any update provided by Seller that would
have prevented the Claim, (d) unauthorized use of Products and/or Services, or (e) Products and/or
Services made or performed to Buyers specifications.
7.3 Should any Product and/or Service, or any portion thereof, become the subject of a Claim, Seller
may at its option (a) procure for Buyer the right to continue using the Product and/or Service, or
applicable portion thereof, (b) modify or replace it in whole or in part to make it non-infringing, or (c)
failing (a) or (b), take back infringing Products and/or discontinue infringing Services and refund the price
received by Seller attributable to the infringing Products and/or Services.
7.4 Article 7 states Sellers exclusive liability for intellectual property infringement by Products and/or
Services.
7.5 Each party shall retain ownership of all Confidential Information and intellectual property it had
prior to the Contract. All rights in and to software not expressly granted to Buyer are reserved by Seller.
All new intellectual property conceived or created by Seller in the performance of this Contract, whether
alone or with any contribution from Buyer, shall be owned exclusively by Seller. Buyer agrees to deliver
assignment documentation as necessary to achieve that result.
GE Power
8. Indemnity
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Each of Buyer and Seller (as an Indemnifying Party) shall indemnify the other party (as an Indemnified
Party) from and against claims brought by a third party, on account of personal injury or damage to
the third partys tangible property, to the extent caused by the negligence of the Indemnifying Party in
connection with this Contract. In the event the injury or damage is caused by joint or concurrent
negligence of Buyer and Seller, the loss or expense shall be borne by each party in proportion to its
degree of negligence. For purposes of Sellers indemnity obligation, no part of the Products or Site is
considered third party property.
9. Insurance
During the term of the Contract, Seller shall maintain for its protection the following insurance coverage:
(i) Workers Compensation, Employers Liability and other statutory insurance required by law with
respect to work related injuries or disease of employees of Seller in such form(s) and amount(s) as
required by applicable laws; (ii) Automobile Liability insurance with a combined single limit of
$2,500,000.00; and (iii) Commercial General Liability or Public Liability insurance for bodily injury and
property damage with a combined single limit of $2,500,000.00. If required in the Contract, Seller shall
provide a certificate of insurance reflecting such coverage.
14. Changes
14.1 Each party may at any time propose changes in the schedule or scope of Products and/or Services.
Seller is not obligated to proceed with any change until both parties agree upon such change in writing.
The written change documentation will describe the changes in scope and schedule, and the resulting
changes in price and other provisions, as agreed.
14.2 The scope, Contract Price, schedule, and other provisions will be equitably adjusted to reflect
additional costs or obligations incurred by Seller resulting from a change, after Sellers proposal date, in
Buyers Site-specific requirements or procedures, or in industry specifications, codes, standards,
applicable laws or regulations. Unless otherwise agreed by the parties, pricing for additional work
arising from such changes shall be at Sellers time and material rates.
14.3 It shall be acceptable and not considered a change if Seller delivers a Product that bears a
different, superseding or new part or version number compared to the part or version number listed in
the Contract.
NOTICE: This Addendum incorporates by reference the PRODUCTS AND/OR SERVICES TERMS AND CONDITIONS (PSTC), and
includes the following additional provisions. In the event of any conflict between this Addendum and the PRODUCTS
AND/OR SERVICES TERMS AND CONDITIONS (PSTC), the Addendum shall take precedence
1. Definitions.
Derivative Works includes: (a) any work based upon one or more pre-existing works, such as a
revision, enhancement, modification, translation, abridgement, condensation, expansion, extension or
any other form in which such pre-existing works may be published, recast, transformed, or adapted, and
that, if prepared without the authorization of the owner of the copyright or other intellectual property
right to such pre-existing works, would constitute an infringement of such copyright or other intellectual
property right, and/or (b) any compilation that incorporates such pre-existing works. For Software,
Documentation, and Third- Party Software (as defined below), Derivative Works also includes any and
all corrections, bug fixes, and updates to the Software, Documentation, Third-Party Software, and
Derivative Works, but does not include any Licensee or Licensee-funded third party developments,
provided such developments only make calls of the Software, Third- Party Software or Derivative
Works thereof or object requests that reference or cause execution of the base Software, Third-Party
Software, and/or Derivative Works thereof.
Documentation means all material, including all printed material and on-line or electronic
documentation (excluding training materials), referencing the Software and/or Third-Party Software
provided under this License.
License means this Software License Addendum to Terms and Conditions together with any
modifications or additional provisions specifically stated in Licensors final quotation or specifically
agreed upon by Licensor in writing.
Licensee means Buyer as that term is defined in the Terms and Conditions.
Licensor means Seller as that term is defined in the Terms and Conditions.
"Site" means the Licensee premises for which Licensor is providing Software, Documentation and/or
Third-Party Software.
Software means Licensors proprietary computer software and software security devices owned and
provided by Licensor under this License.
Terms and Conditions means Licensors Products and/or Services Terms and Conditions to which this
License is attached.
Third-Party Software means any proprietary computer software owned by a third party that Licensor
may provide to Licensee under this License.
2. License Grant.
2.1 Subject to the terms of this License, Licensor hereby grants to Licensee a limited, personal non-
transferrable and non-exclusive license to use Software (in object code) and Documentation, including
upgraded, modified or enhanced versions provided by Licensor, and to use Third-Party Software (in
object code), all for Licensees internal business purposes only.
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2.2 Licensee has no right to (i) lease, rent, transfer, distribute, sublicense, timeshare, or allow third parties
to access Software, Documentation, or Third-Party Software, nor assign any rights hereunder to a third
party without Licensors prior written agreement; (ii) prepare Derivative Works from, alter, modify,
disassemble, decompile, reverse engineer, or otherwise attempt to reconstruct or discover the object
or source code of the Software or Third-Party Software; (iii) pledge Software, Documentation or Third-
Party Software either as a stand-alone product or embedded in any hardware, software, equipment,
machines or the like, as collateral or otherwise, or encumber such Software, Documentation or Third-
Party Software with any lien or security interest; or (iv) remove any product identification, copyright,
trademark, or other notice from Software, Documentation or Third-Party Software. If Licensee believes
that it is entitled to reverse engineer Software as a matter of local law (e.g., the Council Directive of May
14, 1991, of the Council of the European Communities, as amended), Licensee agrees that it shall first
inform Licensor about such intent and request technical information from Licensor. Licensee shall use
any technical information delivered by Licensor only for purposes of ensuring interoperability and
compatibility and shall treat such technical information as Proprietary Information (defined below). Any
reverse engineering of Software shall void any warranties or indemnification obligations of Licensor
and shall automatically release Licensor from any obligation to provide support services under this
License or any separate agreement.
2.3 Certain components of the Software Licensor provides to Licensee may contain Third-Party Software,
including open source software. Use of Third-Party Software and its source code may be governed by
separate copyright notices and license provisions, which may be found or identified in Documentation
or on the media delivered with Software and which are incorporated by reference into this License.
Licensee shall not modify or combine Software and/or any Third-Party Software in any manner that
could cause, or could be interpreted or asserted to cause, Software or any such combination or
modifications thereto to become subject to the terms of any license applicable to software of third
parties (including Third-Party Software). Licensee agrees that it is solely responsible for ensuring and
confirming that any of its Software combinations and/or modifications are not subject to the terms of
any Third-Party Software licenses. All Third-Party Software provided hereunder is bundled with Products
and licensed for use with Products only.
2.4 Unless otherwise agreed to by Licensor in writing or specified in an Exhibit attached hereto, Licensee
may only install and use/run a single copy of Software and Third-Party Software on a single computer
workstation for use by a single user.
2.5 Licensee may make one (1) copy of Software, Documentation, and Third-Party Software for backup
purposes only. Licensee must reproduce and include all proprietary rights and copyright notices on any
backup copies. Except as authorized under this License, no copies of Software, Documentation, or Third-
Party Software may be made by Licensee or any third party; provided, however, Licensee may print on-
line Software Documentation for its own internal use, provided the maximum number of copies printed
may not exceed the number of users licensed hereunder (if the License is provided based on number of
users).
4. Verification.
During the term of this License and for three years thereafter, Licensor may upon reasonable notice
require that an independent audit of the use of Software and Third-Party Software be conducted during
Licensees normal business hours. Upon such notice, Licensee shall provide Licensors independent
auditor site access and the right to inspect relevant portions of Licensees computer system on which
Software and Third-Party Software resides. Licensee agrees to pay promptly: (a) all underpaid license
fees and (b) if the underpayment is more than 5% of the license fees paid before audit, all audit costs
and expenses.
6. Ownership.
6.1 All Software, Documentation, and Third-Party Software are licensed and not sold. Licensee agrees
that Licensor and/or its suppliers own or have rights to all proprietary rights, including any patent,
copyright, trade secret, trademark, and other proprietary rights, in and to Software, Documentation, and
Third-Party Software, including any Derivative Works thereof regardless of the source of development,
including cases where Licensee engages a third party to perform such development, and any
corrections, bug fixes, and updates to such Software, Documentation, Third-Party Software, or
Derivative Works.
6.2 To the extent that any Derivative Works of Licensors proprietary Software or of Third-Party Software
supplied by Licensor are developed, Licensee hereby (a) agrees that the intellectual property rights to
such Derivative Works are automatically vested in Licensor (or its affiliates, in Licensors sole discretion)
or in the owner of Third-Party Software, as applicable, and may be used by Licensor (or the owner of any
Third-Party Software Derivative Works) without limitation and without any obligation to Licensee on
behalf of Licensor and/or such other relevant owner; (b) irrevocably transfers and assigns to Licensor (or
its affiliates) or to the owner of Third-Party Software, as applicable, all intellectual property rights, moral
rights, title, and interest throughout the world in and to any such Derivative Works, including all rights in
and to any inventions and designs embodied in such Derivative Works or its associated technology and
to those Derivative Works described in subparagraph 6.2(a) that are not automatically vested in Licensor
(or its affiliates) or the owner of Third-Party Software, as applicable, for the entire duration of protection
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of such intellectual property rights; (c) agrees and forever waives any right to assert any claim contrary
to (a) and (b) in this Article 6.2; and (d) agrees to take all steps necessary to fulfil the requirements as set
forth in this Article 6.2 for any such Derivative Works whether developed by Licensee or by any third
party under Licensees direction. If, by operation of law, such rights are not automatically transferred
and assigned as provided above, Licensee shall timely execute and deliver such instruments and take
such other action as may be requested by Licensor to perfect and protect Licensors (or Third-Party
Software owners) rights in any Derivative Works and to carry out, at no cost to GE, the assignments
effected by this Article 6 to the maximum extent permitted by applicable law.
6.3 Notwithstanding the foregoing, Licensor grants Licensee a limited right to use license to any
Derivative Works for Licensees internal business purposes only subject to the same terms and
conditions that apply to Software, Documentation, or Third-Party Software under Article 2 herein.
6.4 For the purposes of Article 6, the term Licensor shall mean Licensor, its affiliates, and their
successors or assigns.
7. Warranties.
7.1 Licensor warrants, for Licensees benefit alone, that under normal use, the media in which Software
is embedded shall be free from defects in material and workmanship, for a period of ninety (90) days
from the date of delivery of the original Software (Warranty Period). Licensor also warrants, for
Licensees benefit alone, that during the Warranty Period, Software will perform substantially in
accordance with its Documentation.
7.2 If, during the Warranty Period, an Error occurs (where Error is defined as a problem caused by an
incorrect operation of the unmodified computer code in Software or an incorrect statement or diagram
in Documentation that produces incorrect results), Licensor will use commercially reasonable efforts to
correct such Error, provided Licensee furnishes Licensor with the following: (a) written notice of the Error,
including a description of the failure to perform in accordance with Documentation and a specific
description of the operating conditions (including the specific software/hardware configuration) under
which the Error occurred, and (b) to the extent feasible, a representative sample of inputs for repeating
and analyzing the Error. Licensor will correct the Error or if, after commercially reasonable efforts,
Licensor is unable to correct the Error, Licensees sole remedy shall be termination of this License and a
refund of the license fees allocable to the specific non-conforming Software that have been paid by
Licensee to Licensor hereunder.
7.3 Article 7 provides the exclusive remedies for all claims based upon any failure of, or error or defect
in, Software and Documentation, whether the claim is based in contract, negligence, statute, or any
tortious/extra-contractual liability theory, strict liability, or otherwise. The warranties provided in this
Article 7 are exclusive and are in lieu of all other warranties, conditions, and guarantees whether written,
oral, implied or statutory. NO IMPLIED OR STATUTORY WARRANTY, OR WARRANTY OR CONDITION OF
MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE APPLIES. WITHOUT LIMITING THE
FOREGOING, LICENSOR DOES NOT WARRANT THAT THE SOFTWARE OR DOCUMENTATION (OR LICENSEES
USE THEREOF) WILL BE FREE FROM ALL ERRORS OR ITS USE WILL BE UNINTERRUPTED.
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7.4 Any remedial steps taken by Licensor hereunder shall not extend or renew the applicable Warranty
Period.
7.5 Except as expressly authorized by Licensor in writing, all Third-Party Software shall carry only the
warranties provided by the owners thereof and Licensor gives no warranties for such Third-Party
Software.
8.2 Licensee acknowledges: (a) any use of Software, Documentation, or Third-Party Software in a manner
inconsistent with this License or (b) any other misuse of Proprietary Information of Licensor (or its
suppliers), will cause immediate irreparable harm to Licensor (or its suppliers) for which there is no
adequate remedy at law. Licensee agrees that Licensor (or its suppliers) shall be entitled to immediate
and permanent injunctive relief from a court of competent jurisdiction for any such misuse or threatened
misuse by Licensee. The parties agree and stipulate that Licensor shall be entitled to such injunctive
relief without posting of a bond or other security.
8.3 The confidentiality obligations set forth in the Terms and Conditions with respect to items of
Confidential Information shall expire, with respect to Software and Documentation, five years after
termination of this License.
8.4 Notwithstanding anything to the contrary, Licensee hereby grants to Licensor a non-terminable,
non-exclusive, perpetual, royalty-free, worldwide right and license to access, collect, store and use all
data and information concerning parts, power generation and balance of plant equipment and Site
operation and performance (the Data) so long as Licensor does not disclose to any party not a Licensor
affiliate the identification of Licensee in connection with a particular item of Data. For purposes of clarity,
such use may be for research and development purposes, in the aggregate, for statistical and other
analysis for commercial use, or for other lawful purposes. Licensor's rights under this Section 8.4 include
the right to interface directly to the Licensees facility distributed control system and to utilize a
dedicated network or internet connection or telephone line.
8.5. Upon request, Licensee agrees to provide Licensor with a signed copy of this License.
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ATTACHMENT C SOLUTION EXECUTION
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GE will build and deploy appropriate models for each of the units and assets defined in Section
2 herein. Below is a summary of the key deployment phases.
Phase 1 - ITO Pre-Project contains all the activities leading up to a signed contract.
Phase 2 - Project Initiation encompasses all the internal activities to get the GE team and
partners prepared and ready for XXX Kick-Off activity in the Project Planning phase. In this
phase, the GE project team will walk through the XXX project scope, and get any necessary
logistics and requisitions in motion. GE will initiate any lengthy lead-time activities to facilitate
a timely execution of the project.
GE will ensure that any site-specific hardware needs (e.g. OSM (Edge) devices, BOP data
integration) are in place, and that the necessary software is installed in the XXX environment.
GE will configure the tags between XXX data/sensor interfaces and the GE edge device, utilizing
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a working draft of the Engineering Tag List. The list defines the XXX data to be ingested into
the GE Predix Platform, and the tag name where to assign the XXX data in the GE Central
Historian.
4.3 Software Configuration and Release
The Software Configuration activities include the definition of the site Engineering Tag List,
configuration of all in-scope site-specific and fleet-level analytics.
After receipt of the Engineering Tag List, analytic engineers will create draft ETL and
subsequently finalize the ETL', through subsequent reviews with the XXX. This activity is a
pre-requisite to initiate 'Configuration & Commission' (4.2.3) and will be executed in parallel
with the Data Prep and Integration phase (4.2). Once configured, the Analytic is validated and
reviewed, both analytic engineers and software engineers ensure that software product is
configured per XXX requirements and all in-scope analytics are released into the QA
environment, validated, and then released to the production environment so that deployment
and adoption team can commence '4.4 Validation and Verification'.
The GE team will clearly communicate the release plan & timing, to ensure XXX interaction
in upcoming phases.
This diagram represents a summary of the solution provisioning process through step 4.3:
Knowledge
SiteAdoption
Site AdoptionPrep
Prep Coaching
Transfer
During the Site Adoption Prep phase the Power Expert Services team will work with the XXX to
develop the adoption plan, timeline, and communication plan. An evaluation of current
business processes will identify various process touch points where the solution can best
impact the XXX desired outcomes. This phase of adoption will occur throughout the
deployment process and launched with a formal kickoff meeting to review the adoption plan.
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Services may include but are not limited to:
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Process Mapping
Change readiness assessment
Identify Roadblocks to change
Adoption Plan Development
The Power Generation Leader will facilitate detailed knowledge transfer helping each user
understand how to extract relevant information from the software. In addition, XXX feedback
will be channeled directly to GEs product development team based on user experience.
5.3 Coaching
Once the knowledge transfer phase is complete a period of user coaching commences. In this
phase the Power Generation Leader will continue working with core users to match knowledge
gleaned from software usage to real world business processes. Through the use of on- site
and remote coaching case studies and other documentation will be developed to ensure
lasting XXX value.
At the completion of the coaching phase, the Principal Adoption Services are complete and the
project will enter the XXX support/sustaining phase.
Application Notes:
In locations where multiple OpShield devices are present, cross connection of redundant
device cores and OpShield devices will be done such that core connections are through
different Field devices to support redundancy.
Per preliminary review of the DCS network drawing, sufficient spare Application Bus ports exist
in the required locations to allow OpShield Security Platform management interfaces to be
connected for the above equipment. Note: In-line Automation Bus implementations on control
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equipment will interrupt communications during installation of the OpShield products. It is
recommended that plant operations be in standby or offline mode for installation.
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The Perimeter device provides Syslog output of alarms and events that can be integrated
onto the PJBs existing Syslog server. GE will provide support to enable this function. All
cabling and any other interface equipment needed to support supplying Syslog information
to the PJBs existing Syslog server will be the PJBs responsibility.
In the absence of an existing Syslog server GE recommends monitoring from a Chrome
Browser on an HMI or a separate computer platform with Application Bus access. The
browser allows monitoring of alerts and anomalies captured by the OpShield Security
Platform.
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ATTACHMENT E PROPOSED REMOTE ENGINEERING, MONITORING & DIAGNOSTIC CENTRE LAYOUT
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PROPOSED REMOTE ENGINEERING, MONITORING & DIAGNOSTIC CENTRE LAYOUT
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PROPOSED REMOTE ENGINEERING, MONITORING & DIAGNOSTIC CENTRE LAYOUT
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PROPOSED REMOTE ENGINEERING, MONITORING & DIAGNOSTIC CENTRE LAYOUT
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