Professional Documents
Culture Documents
V THEOG,SHIMLA
3EXPLOITATION OF CONSUMERS:- Now a days consumer is the king pin of market but
then also there is lot of exploitation of consumer as businessmen use various unfair
trade practices to cheat and exploit consumers.
CONSUMER RIGHTS:--
CONSUMER RESPONSIBILITIES:-
Various efforts have been made by governemnt or non government organisations
to protect the interest of consumer but exploitation of consumer will stop only
when consumer will come farward to safe guard his own interest. Consumer have
to bear some responsibilities which are given below:-
1 CONSUMER MUST EXERCISE HIS RIGHT :-Under consumer protection act the
consumer is granted vrious right sthe consumer must select the product according
to his preference, he must be aware of his rights and exercise them whenever
required.
2CONSUMER MUST BE QUALITY CONSCIOUS:- The problems of supply of
substandard goods, adultered products and duplicate products can be solved only
when consumer himself stops compromising the quality of product.
3DO NOT CARRIED AWAY BY ADVERTISEMENTS:-The advertisement often
exaggerate the qualities or features of product or service. The consumer must
compare the actual use of product with the use shown in advertisement and when
ever there is any difference it must be brought to the notice of sponsor or
advertisement and insist to stop showing exaggerated qualities.
4 NSIST ON CASH MEMO:- To file a complain the consumer needs the evidence of
purchase,nd cash memo is the proof that consumer has paid for the good
5 CAUTIOUS CONSUMER;- The consumer should not blindly beleve on the words of
seller. He must insist on geeting full information on the quality ,quantity, qutility,
price ect.of goods or services.
6Respect the environment,avoid waste littering and contribution to pollution.
7Discourage black marketing,hoarding and choose only legal goods and services.
7 Be aware of varity of goods and services available in market.
General Instruction;
A answer to questions carrying 1 mark may be from one word to one sentence.
B answer to questions carrying 3 marks may be from 50-75 words .
2Give any two points of remedies available to consumers under consumer protection Act.1
4 Which consumer right gives the business firms freedom to set up their own consumer
service and grievance cell. 1
6 Explain the importance of consumer protection from the point of view of business. 3
7 ensure the various acts passed by the Government of India which help in protection of
consumers interests. 3
12Explain the importance of consumer protection from the point view of a business. 4
16 A shopkeeper sold you some spices, claiming that those were pure. Later a laboratory test
showed that those were adultered. What precautions should you have taken before buying
and what remedies are available to you for the wrong act.? 5
18explain any four ways and means of consumer protection followed in india. 5
19Explain the role of consumer organisations and NGOs in protecting and prompting
consumers interest. 5
22 I saw a advertisement in the newspaper regarding a domestic iron and ordered for the
purchase of the same to the shopkeper. What will be my responsibilities as a customer so that
I should not be exploited by the shopkeeper? State any such responsibilities. 6
23sandeep purchase a diesel car for Rs. 7 lacs from an automobiles company and found its
engine defective.Despite many complaints the defect as not recified. Suggest to him the
appropriate authority were he could file a complaint under consumer protection act. 6
24What are the various ways in which the objectives of consumer protection can be achieved.
Explain the role of consumer organisations. 6
General Instruction;
A answer to questions carrying 1 mark may be from one word to one sentence.
1 Who is consumer? 1
4Can a consumer file a complaint in consumer court without having the cash memo? 1
16 Enumerate the various acts passed by the government of India which helps in protection
of consumer interest. 5
18Rajiv,a consumer purchased medicines without noticing the date of expiry. He also did
obtain the cash memo.Do you think he will be able to protect himself by the loss caused due
to expired medicine? Give reasons to support your answer. 5
19 Explain the redressal mechanism available to consumer under the consumer protection act
1986 ? 5
20 Bhavan who was a vegetarian went to snack bar for having Fremch fires and later found
out it had non vegetarian content. Neither the advertisement nor the packing of the product
displaced that the product has non vegetarian content.will Bhawan be able to claim
compensation which right of the consumer is violate ? 5
22 I saw a advertisement in the newspaper regarding a domestic iron and ordered for the
purchase of the same to the shopkeper. What will be my responsibilities as a customer so that
I should not be exploited by the shopkeeper? State any such responsibilities. 6
23Eexplain any four ways and means of consumer protection followed in india. 6
24 Explain the role of consumer organisations and NGOs in protecting and prompting 6
25A shopkeeper sold you some spices, claiming that those were pure. Later a laboratory test
showed that those were adultered. What precautions should you have taken before buying
and what remedies are available to you for the wrong act.? 6
General Instruction;
A answer to questions carrying 1 mark may be from one word to one sentence.
3 What can serve as a proof of purchase made for filling a complaint against defective good.1
14Explain the importance of consumer protection from the point views of a Business. 4
15Rajiv,a consumer purchased medicines without noticing the date of expiry. He also did
obtain the cash memo. Do you think he will be able to protect himself by the loss caused due
to expired medicine? Give reasons to support your answer. 5
16 Explain the redressed mechanism available to consumer under the consumer protection
act 1986 ? 5
17 Bhavan who was a vegetarian went to snack bar for having French fires and later found
out it had non vegetarian content. Neither the advertisement nor the packing of the product
displaced that the product has non vegetarian content. will Bhawan be able to claim
compensation which right of the consumer is violate ? 5
18Explain the role of consumer organizations and NGOs in protecting and prompting
consumers interest. 5
22What are the various ways in which the objectives of consumer protection can be achieved.
Explain the role of consumer organisations. 6
24sandeep purchase a diesel car for Rs. 7 lacs from an automobiles company and found its
engine defective.Despite many complaints the defect as not recified. Suggest to him the
appropriate authority were he could file a complaint under consumer protection act. 6
25 I saw a advertisement in the newspaper regarding a domestic iron and ordered for the
purchase of the same to the shopkeeper. What will be my responsibilities as a customer so
that I should not be exploited by the shopkeeper? State any such responsibilities. 6
General Instruction;
A answer to questions carrying 1 mark may be from one word to one sentence.
2Give any two points of remedies available to consumers under consumer protection Act.1
3 state any two points of responsibilities of a consumer. 1
4 Who is consumer? 1
7 Which consumer right gives the business firms freedom to set up their own consumer
service and grievance cell. 1
13 Explain the importance of consumer protection from the point of view of business. 3
14 Eensure the various acts passed by the Government of India which help in protection of
consumers interests. 3
17Explain the importance of consumer protection from the point view of a business. 4
22 A shopkeeper sold you some spices, claiming that those were pure. Later a laboratory test
showed that those were adultered. What precautions should you have taken before buying
and what remedies are available to you for the wrong act.? 5
23Explain, in brief any six reasons as to why consumer protection is needed in India ? 5
24 Explain the role of consumer organisations and NGOs in protecting and prompting 5
25sandeep purchase a diesel car for Rs. 7 lacs from an automobiles company and found its
engine defective.Despite many complaints the defect as not recified. Suggest to him the
appropriate authority were he could file a complaint under consumer protection act. 5
26 Explain the redressed mechanism available to consumer under the consumer protection
act 1986 ? 6
27 I saw a advertisement in the newspaper regarding a domestic iron and ordered for the
purchase of the same to the shopkeeper. What will be my responsibilities as a customer so
that I should not be exploited by the shopkeeper? State any such responsibilities. 6
28 Bhavan who was a vegetarian went to snack bar for having French fires and later found
out it had non vegetarian content. Neither the advertisement nor the packing of the product
displaced that the product has non vegetarian content. will Bhawan be able to claim
compensation which right of the consumer is violate ? 6
30Enumerate the various acts passed by the government of india which helps in protection of
consumer interest.
REMEDIAL MATERIAL
CONSUMER RIGHTS:--
CONSUMER RESPONSIBILITIES:-
Various efforts have been made by governemnt or non government organisations
to protect the interest of consumer but exploitation of consumer will stop only
when consumer will come farward to safe guard his own interest. Consumer have
to bear some responsibilities which are given below:-
1 CONSUMER MUST EXERCISE HIS RIGHT :-Under consumer protection act the
consumer is granted vrious right sthe consumer must select the product according
to his preference, he must be aware of his rights and exercise them whenever
required.
2CONSUMER MUST BE QUALITY CONSCIOUS:- The problems of supply of
substandard goods, adultered products and duplicate products can be solved only
when consumer himself stops compromising the quality of product.
3DO NOT CARRIED AWAY BY ADVERTISEMENTS:-The advertisement often
exaggerate the qualities or features of product or service. The consumer must
compare the actual use of product with the use shown in advertisement and when
ever there is any difference it must be brought to the notice of sponsor or
advertisement and insist to stop showing exaggerated qualities.
4 NSIST ON CASH MEMO:- To file a complain the consumer needs the evidence of
purchase,nd cash memo is the proof that consumer has paid for the good
5 CAUTIOUS CONSUMER;- The consumer should not blindly beleve on the words of
seller. He must insist on geeting full information on the quality ,quantity, qutility,
price ect.of goods or services.
6Respect the environment,avoid waste littering and contribution to pollution.
7Discourage black marketing,hoarding and choose only legal goods and services.
8 Be aware of varity of goods and services available in market.
3EXPLOITATION OF CONSUMERS:- Now a days consumer is the king pin of market but
then also there is lot of exploitation of consumer as businessmen use various unfair
trade practices to cheat and exploit consumers.
ENRICHMENT MATERIAL:-
Learning.