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USTOA 2010 DIRECTORY A SUPPLEMENT TO TRAVEL WEEKLY

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USTOA
2010 DIRECTORY
PUBLISHER’S MESSAGE CONTENTS
In these times of economic uncertainty, travel 4 Chairman’s Message
agents need to work with reliable tour operators .
6 President’s Message
Since 1972, the members of USTOA have joined
together to create the products your clients want 8 About USTOA
all while adhering to a strict code of ethics and a 10 USTOA.com — USTOA.travel
protection plan. 12 Active Member Index
Travel Weekly’s 2010 USTOA Directory 14 Active Member Brand Index
showcases over 850 Active and Supplier 16 Active Member Brands by Destination
members, representing the world’s most 22 Active Member Corporate Profiles
influential tour operator organization. USTOA
providers demonstrate to your clients that they 34 Active Member Corporate Spotlights
can save costs with packaged trips without 44 Supplier Member Index
worrying about loss of quality. In many cases, 46 Supplier Members
packaged trips even furnish experiences 46 Advertising & Public Relations
unavailable elsewhere. 46 Airlines & Airport Authorities
Offering travel options for all economic levels, 50 Attractions
tastes and interests, the pages of the 2010 52 Car Rentals
USTOA Directory puts the best travel products 52 Cruise Lines
at your fingertips, so you can guarantee your 52 Cruise Operators
clients a high-value, high-service trip that won’t 54 Financial Services
break the bank 55 Ground Operators/Services
73 Hotels & Resorts
78 Insurance & Medical Assistance
Bob Sullivan
Vice President/Publisher 78 Marketing & Travel Related Services
81 Media
82 Technology & Reservation Systems
84 Tourist Organizations
96 Trade Associations
98 Trade Shows
EDITORIAL COORDINATION
& PRODUCTION 98 Visa & Passport Services
Lavenas & Carson
ART DIRECTION & DESIGN
Mercer Street Design Works
ELECTRONIC PREPRESS
Patrick Fox
Sal Lamourt
EXECUTIVE VI CE PRESIDENT/ Travel Weekly Internet Address:
PUBLISHER www.travelweekly.com
Bob Sullivan
Material in this publication may not be
PRODUCTION DIRECTOR reproduced in any form without permission.
Rob Brai Copyright © 2009-2010 by NORTHSTAR Travel
Media, LLC, 100 Lighting Way, Secaucus, N.J.
PRODUCTION SUPERVISOR 07094-3681 USA. All Rights Reserved. Trademark
Michele Garth TRAVEL WEEKLY used under license from USTOA Headquarters
NORTHSTAR Travel Media, LLC NORTHSTAR Travel Media, LLC. Printed in U.S.A. UNITED STATES TOUR OPERATORS ASSOCIATION
100 Lighting, Way Photo Credits: 275 MADISON AVENUE, SUITE 2014
Secaucus, N.J. 07094-3626 Alperium, Jeremy Richards, Graça NEW YORK, N.Y. 10016
201.902.2000 Victoria; Jennifer Stone, Criben, John PHONE: 212.599.6599
Thomas L. Kemp Kropewnicki, Grigory Kubatyan, Styve FAX: 212.599.6744
Chairman and Reineck, Vinicius Tupinamba, Geir Olav WWW.USTOA.COM
Chief Executive Officer Lyngfjell, Vladimir Wrangel, Philip Lange WWW.USTOA.TRAVEL

U ST OA 2 0 1 0
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WWW. U ST OA.TRAVEL
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USTOA
CHAIRMAN
You may have heard a lot of doom and The third factor leading to greater
gloom this past year, but at USTOA we are sales and recovery is a change in mindset
confident that 2010 will bring good news, among many consumers who are tiring of
especially for consumers. For your clients, “staycations” and staying home. People
this will be a remarkable time to travel are starting to have a greater sense of
because of three major factors. entitlement to their vacation. The
attitude is changing from “I can’t
To start with, your clients will have a
afford a vacation,” to “I’ve worked
great incentive to travel. That is because tour
hard, I deserve a vacation.”
operators and suppliers worldwide are working to
bring the consumer back into the fold after nearly two We know this, because
years of soft travel demand USTOA’s members have a pulse
and a world economic on the industry and what is
slump. Sweetening the pie happening worldwide, whether
will be great offers and through activities such as
opportunities like never participation in trade shows
before. This is good for the or our annual out-of-country
travel agent because you meetings, shown on this page,
will have a strong message where we interact with local
to give the consumer. suppliers and decision makers.
Our members cover all regions
Second, world-class
of the world, and our Kruger National Park USTOA South Africa 1999
events coming up in 2010
Fontana della Barcaccia, built in 1627-29, in the piazza at
membership constantly communicates with suppliers
will energize the tourism
the base of the Spanish Steps in Rome. USTOA Italy 1998 worldwide in order to better represent
industry,
your clients.
providing consumers with an impetus to
travel, as well as providing agents with While we’re not promising a magic
well-targeted sales opportunities. The potion, all indicators from our tour operator
year starts out with the winter Olympics and supplier base lead us to believe that we
in Vancouver, perfect for clients looking are turning a corner and that the second
for a vacation closer to the U.S. half of 2010 will likely set the stage for
Beginning May 15 the once-a-decade recovery in 2011 and beyond. The big job
Oberammergau Passion Play will bring ahead for agents and tour operators alike
several hundred thousand people to will be to encourage people to get back to
Germany, providing an excellent their former travel habits, and be less
opportunity to sell Europe tours and cautious about traveling.
packages. Yet more opportunities await Sugarloaf Mountain USTOA Brazil 2008
And we will be there to help you sell
to sell Africa, as the World Cup Soccer
travel. As we embark on the road to economic recovery,
tournament is scheduled to take place in Cape Town.
it has never been more important to work with stable
A World’s Fair will draw attention to Shanghai, and
and reliable companies, represented by our USTOA
opportunities to promote travel to China. The travel
membership. We are the people to talk to when you
industry is sure to profit from the media attention
make plans for your travelers, and we will be there
focused on these and other celebrations; held
to support you at every step.
throughout the year.

John Stachnik CTP, CTC

Chairman, USTOA
President and Co-Owner, Mayflower Tours

John Stachnik served as USTOA Chairman in 1996 and 1997 and was Chairman of the Government Affairs Committee for several terms. Since joining
U ST OA 2 0 1 0 USTOA in 1987 he has participated in all of the Out of Country Board Meetings along with his wife, Mary Stachnik, Senior Vice President and Co-Owner
4 WWW. U ST OA . C O M of Mayflower Tours. USTOA met in Italy in 1998, South Africa in 1999, and in Brazil in 2008. John feels the workshops USTOA conducts during these
WWW. U ST OA.TRAVEL meetings provide an excellent opportunity for in-depth communication with members of the tourist industry in each USTOA member host country.
05U1221.indd 5 12/3/09 4:37:17 PM
04USTOA122109 11/25/09 5:43 PM Page 6
USTOA
PRESIDENT
It’s during difficult years like the past one
when the real value of a trade association like
USTOA is tested. And I’m proud to say that
USTOA has passed the test. Our membership
has remained strong, and we have continued
with our mission to represent the industry as
well as promote the sales of tours and
vacation packages.
Last year we helped encourage Americans to
travel by launching
a public relations
campaign titled, “It’s
America’s Turn to
Travel.” We pointed
out that, despite
the recession,
Americans had a
unique opportunity
to travel. We also
Tourism Cares Restoration Project at Spangler Farm, asked Americans to
Gettysburg, Pennsylvania April 2009
follow in the spirit of
President Obama’s successful meetings with world
leaders, and travel abroad as “informal goodwill
ambassadors.”
This is in keeping with our principles
of open borders. Since our founding more
than 35 years ago USTOA has advocated for
freedom of travel between countries as a
way to promote peace and understanding.
In addition to promoting travel, USTOA
believes it is important to maintain and
preserve the legacy of the many fine
historic sites that give travelers insight into
our past. To this end, last April we joined Egypt was the site of USTOA’s 2009 Out-of-Country
Meeting. In the shadow of the Great Pyramids, the
other travel professionals in Tourism Cares’ palatial Mena House Oberoi has been delighting
visitors since 1869.
project to help restore an 80-acre farm in
Gettysburg, Pennsylvania, hallowed ground
on the edge of the famous Civil War battlefield. As a
founding organization of the nonprofit Tourism Cares,
we are proud to support its many worthy efforts.
Tourism Cares is just one of our industry
partners. Among our most important partners are
Bob Whitley, CTC
President, USTOA
U ST OA 2 0 1 0
6 WWW. U ST OA . C O M
WWW. U ST OA.TRAVEL
our travel agent colleagues. USTOA
continues to support the agency
distribution system. We recognize the
importance of tour operators and travel
agents working together in order to
educate clients so that they understand
the many benefits of booking a tour or
vacation package. And at a time when
clients are more economically minded than ever, we
can start by educating them on the savings and
convenience of
purchasing a tour
or vacation package.
Today your clients
can choose from tours
and packages suited to
a wide variety of tastes.
There are special
interest tours focusing Cairo’s Saladin Citadel, fortified between 1176 and 1183 AD, affords
on wine, cuisine, spectacular views of the city and a good chance to meet some locals.
culture, walking
discoveries, and more. The traditional multi-country tour
is still strong for first-time travelers, and independent
packages allow travelers to tailor their own vacation. And
let’s not forget our FIT members who save
you and your clients’ time and effort in
tailoring every aspect of a vacation.
In today’s environment it is essential
to deal with a company that has met strict
standards of financial stability and integrity.
Our USTOA members, who represent
160 different brands, have met the travel
industry’s highest qualifications. These
include participating in the association’s
Travelers Assistance Program, which helps
protect your clients in case a USTOA member
goes out of business.
We invite you to visit our new and redesigned web
siite — www.ustoa.com and ustoa.travel — where you
will find helpful information and a list of our member
companies. Together we can help your clients see the
world and help you increase your profits.

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12/3/09 4:40:23 PM
08USTOA122109 11/25/09 5:47 PM Page 8
About
USTOA
USTOA Goals
 To inform the travel industry, government agencies and
the public about tour operators’ activities and objectives.
 To help consumers and retail travel agents recoup financial
losses arising from business with member companies.
 To educate consumers in matters about tour packages.
 To maintain a high level of professionalism within the
tour operator industry.
 To represent the tour operator community, cooperating
with other trade organizations and government agencies.
 To facilitate and develop travel on a worldwide basis.
USTOA Principles
 Ethical Conduct: Members must conduct business with
competence and professionalism, representing truthfully and
accurately all facts, conditions and requirements relating to
tours and travel packages.
 Truth in Advertising: Advertising and quoting of prices must
clearly show total deliverable prices, accurately identifying
facilities, accommodations and services used. Any changes or
substitutions must be communicated expeditiously to the
travel agent and/or client involved.
 Ethical and Financial Responsibility: Active Members’
business conduct must instill confidence in their financial
stability, reliability and integrity.
USTOA’s Membership
ACTIVE MEMBERS:
U.S-based tour operators whose primary purpose is to plan, arrange and market
tour packages to a variety of domestic and/or worldwide destinations. They must
produce 18 references from a variety
of reputable travel industry
organizations, be in business
for at least three years with
the same ownership/management,
meet specified minimums of passenger/ dollar volume, carry minimum
$1 Million liability insurance with worldwide coverage, and post
$1 Million for participation in USTOA’s Travelers Assistance Program.
LIFE MEMBERS:
Active Members whose lifelong and continuing contributions
have been recognized by their peers. We salute:
JAMES J. MURPHY – AMA WATERWAYS
ALEXANDER W. HARRIS, CTC – GENERAL TOURS WORLD TRAVELER
TYLER TANAKA – JAPAN & ORIENT TOURS
ARTHUR C. TAUCK, JR. – TAUCK
SUPPLIER MEMBERS:
ASSOCIATE MEMBERS:
Worldwide Airlines, Car Rental Companies, Cruise Lines, Hotel/Resort/
Restaurant Groups; Tourist Organizations, Trade Associations
ALLIED MEMBERS:
Advertising & Public Relations, Airlines (Local), Airport Authorities, Attractions,
Cruise Operators, Financial Services, Ground Operators/Services, Independent
Hotels/Restaurants/Resorts, Insurance & Medical Assistance, Legal Services,
Marketing & Travel Related Services, Media, Museums, Technology & Reservations
Systems, Trade Shows, Visa & Passport Services
U ST OA 2 0 1 0
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What is the USTOA $1 Million Travelers
Assistance Program which applies to
Active Members?
A: Each USTOA Active Member company is required to post
$1 Million in security, in the form of a bond or letter of credit. The
security, to be held by USTOA Tour Depositors Trust, is solely for
use in reimbursing customers for tour payments or deposits lost
in the event of:
 A USTOA Active Member bankruptcy
 A USTOA Active Member insolvency
 A USTOA Active Member cessation of business
 Failure of a USTOA Active Member to refund consumer
deposits or payments within 120 days following its
cancellation of a tour(s) or vacation package(s) or its
material failure to complete performance of a tour(s)
or vacation package(s).
Q: What is covered?
A: Each USTOA Active Member company is required to post
$1 Million. The Plan protects consumers for up to
$1 Million in the aggregate from loss of deposits and
payments for tours or vacation packages in the event
of a USTOA Active Member bankruptcy, insolvency or cessation
of business or the material failure to complete performance of
tour(s) or vacation package(s).
Q: When can a claim be filed?
A: A claim can be filed when a tour operator declares bankruptcy,
becomes insolvent or ceases business or 120 days following the
failure of a tour operator to refund a payment or deposit after a
cancellation or material failure to complete performance of a
tour(s) or vacation package(s). The plan covers tours or vacation
packages purchased up to seven (7) days following official
notification to USTOA of an Active Member’s bankruptcy,
insolvency or cessation of business.
Q: What if my clients have paid for a tour or
vacation package in advance and the tour
operator goes bankrupt before the scheduled
departure date?
A: Your clients are covered within the limits of the coverage as long
as payment or deposit was made before or within seven days
following notification of the bankruptcy or insolvency.
Q: Is there an extra charge for this coverage?
A: No. Each time your clients travel with a USTOA Active Member
company, their deposits and payments for tours and vacation
packages are automatically protected up to the limits of the
coverage at no extra charge.
Q: How is a claim made?
A: Claim forms may be obtained from USTOA’s website,
www.ustoa.com or www.ustoa.travel by emailing USTOA
at information@ustoa.com or by writing to USTOA at
275 Madison Avenue, Suite 2014, New York, NY 10016.
USTOA staff will assist you in every way possible,
ensuring fair, fast, and equitable settlements.
Q: If my clients decide to cancel their tour
arrangements, does the $1 Million Travelers
Assistance Program cover them?
A: No. Individual trip cancellation insurance is available through
private insurers or tour operators.
 Tours! Cars! Shore Excursions!
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USTOA.C0M
USTOA.TRAVEL
USTOA is pleased to announce the 2010 launch of a completely
new, user-friendly website. While www.ustoa.com or
www.ustoa.travel is still your gateway to all of the products and
services provided by USTOA tour operators, it now boasts a fresh,
interactive layout. The site contains a wealth of information about
vacation packages and tours, as well as detailed information on all
of its active tour operator members.

USTOA Membership Directory

Search USTOA tour operator members by name in the fill-in box
found on all pages of the site. Just start typing the company name
and you’ll find a list of matches. Consumers and trade alike will
also enjoy searching USTOA members by
destination with the new interactive map. Or,
if you prefer to search by special interest or
activity, there are over 100 choices to find
the trip of your client’s dreams. You and
your clients can also search USTOA
membership by type of vacation offered,
such as Independent or escorted. If they
can’t decide, there’s a fun quiz to detect the
Travel Wise
user’s vacation personality. All USTOA Consumers can find timely tips and
member searches lead to detailed profile information about tour and package travel
pages on the tour operator with complete in the Travel Wise section. Topics like finding
contact and product information, including the right vacation fit, spotting web fraud,
the latest developments and promotions. and avoiding disappointment on your
next vacation help consumers become
smarter travelers.

Smart Travel Planning Just for You

USTOA’s website also offers a valuable reference on tours and vacation packages and Be sure to visit the Travel Agents Room
consumer protection. For instance, with just a click, both travel agents and consumers to find news and information just for you.
gain access to information such as: Specially priced tours and vacation packages
are posted frequently in this area. It’s a great
What are tours & vacation packages?
way to find deals for your clients, as well
The advantages of tours & vacation packages. as booking promotions and fam trip
Tours & vacation package terms. information for you. You can also download
Choosing the tour that’s right for you. USTOA’s Travel Agent Kit and a PDF with
What is USTOA? with complete profile information on all
USTOA members.
The differences in USTOA membership classifications.
Consumers can also learn a lot from the FAQ section. Here they’ll find answers to a Whether it’s learning about USTOA,
variety of frequently asked questions relating to tours and vacation packages, such as: locating an Active Member, or researching a
particular vacation package, USTOA’s website
What’s the difference between a tour and a vacation package? can help. It provides a wealth of information
Why would I (a prospective customer) want to purchase a at a travel agent’s disposal, and it’s always
package instead of planning the trip on my own? available. To try it for yourself, simply
What if a problem occurs on my vacation? get online and go to www.ustoa.com or
Is it advisable to book through a travel agent? (Yes! In fact, there www.ustoa.travel.
is also a page on you, called Travel Agents: Your Best Resource.)
The Consumer Assistance page includes information about USTOA’s $1 Million
Travelers Assistance Program, and the consumer area of the Press Room has
numerous articles on consumer protection.

U ST OA 2 0 1 0
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 You and your clients will love Israel
from the first

“Shalom”.
Every day 2,000 years of history runs through Dr. Guy Stiebel’s
hands. He is co-director of excavation at Masada. “I feel I touch
TM

the people who lived here, loved here.” Your clients will
experience the same sense of touching the past as they visit
the many wonders of Israel. And they will be greeted by a
welcoming “Shalom” at each, whether it is Masada, Beit She’an,
the newly discovered 2,000-year old synagogue at Migdal near
the Sea of Galilee, or countless others. Then your clients can top
off the trip of their lifetime by exploring Jerusalem, and sharing in
the glamour of Tel Aviv, the city The New York Times calls ‘the
capital of Mediterranean cool’.
Today:
• There are more non-stop flights from more cities than ever:
Continental, Delta, El Al and US Airways.
• More new Hotels are opening – from major chains to luxury
boutique hotels, to country B & B’s.
• Israel is being included on more and more
Mediterranean cruise itineraries.

www.goisrael.com/bestdeals
1-888-77-ISRAEL

On Masada

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USTOA
Active Members & Brands
The Active Members listed here, followed by their Holland America Line 27 TravCorp USA 32
brands, have passed some of the most rigid and Homeric Tours 27 AAT Kings
thorough membership requirements of any travel IsramWorld 27 African Travel
association in the world. Once an operator has become Europe Too Brendan
a member of USTOA, it must adhere to the framework Elite Travel Collection Contiki
of our Principles of Professional Conduct and Ethics. Escapade Vacations Destination America
When the USTOA symbol appears on a tour operator’s Isram Grand European Tours
brochure or advertisement, it is assurance of factual Latour Insight Vacations
accuracy and that the company conducts its business Orient Flexi-Pax Tours Lion World Tours
forthrightly and with professional competence. The PrideWorld Uniworld Boutique River Cruise
USTOA slogan is “Integrity in Tourism,” and the USTOA Lindblad Expeditions 27 Collection
symbol is recognized as the “Seal of Approval” for the
tour operator industry. USTOA members operate Majestic Vacations/ Trafalgar
160-plus brand name tours; brands may share in USA Gateway 28 Travel Bound 32
the company’s $1 Million security. Brands are listed United Vacations Asia GTA North America
alphabetically on page 14 and by destination on The Mark Travel Corporation Travel Impressions 32
pages 16 to 20. & Affiliated Companies 28 American Express Vacations
Air Jamaica Vacations United Vacations Latin America
Abercrombie & Kent 22 Blue Sky Tours Zip to Travel Services
Aberdeen Tours 22 Funjet Vacations TUI Travel 33
Adventures by Disney 22 MGM Mirage Vacations Air France Holidays
AHI International 22 Southwest Vacations Brian Moore International Tours
Alumni Holidays Spirit Vacations Caradonna Dive Adventure
All About Tours 23 United Vacations Cayman Express
American Council for International Mayflower Tours 28 Continental Dive Vacations
Studies (ACIS) 23 Faithful Holidays Country Walkers
Encore Tours On the Scene E.E.I Travel
Travel & Company NETC 28 Educatours
Australian Pacific Touring 23 Pacific Delight Tours 29 Educational Tours
Topdeck People to People Europe Vacations
Celtic Tours World Vacations 23 Ambassador Programs 29 Footloose Sailing Charters
China Travel Service (U.S.A.) 24 Pleasant Holidays 29 go-today.com
CIE Tours International 24 Air by Pleasant GradCity.com
Classic Vacations 24 Hawaii World Impact Educational Tours
Collette Vacations 24 Pleasant Activities International Expeditions
Explorations Princess Cruises & Tours 29 Jump Street Educational Tours
Smithsonian Journeys Travel Rail Europe 30 KSA Events
Adventures Avanti Destinations LANVACATIONS
Cruise West 25 DER Air+Car The Moorings
EF Educational Tours 25 Ritz Tours 30 The Moorings Crewed Yacht Vacations
EF College Break Affordable Asia Tours The Moorings Power Yacht Vacations
Go Ahead Tours Peony Tours New Horizons Tour & Travel
Smithsonian Student Travel Royal Celebrity Tours 30 PADI Travel Network
Explorica 25 Azamara Cruises School Voyageurs
Espiritour Celebrity Cruises StudentCity.com
Keating Educational Tours Royal Caribbean International Sunsail
Gate 1 Travel 25 SITA World Tours 30 Sunsail flotillas
General Tours World Traveler 26 Stella Travel Services 31
TCS & Starquest Expeditions
Globus family of brands 26 Qantas Vacations TRAVCOA
Avalon Waterways Travel Indochina Travel Adventures
Cosmos Travel2/Islands in the Sun Trek America
Globus Sunny Land Tours 31
Trip-N-Tour
Monograms Swain Tours 31
GOGO Worldwide Vacations 26
YMT Vacations
United Vacations Africa
Goway Travel 26 Young Explorers
United Vacations South Pacific
Adventures Incorporated Virgin Vacations
Super Value Tours 31
Africa Experts World Class Vacations
Signet Tours
Asia by Goway Zegrahm & Eco Expeditions
Supernet Tour & Travel
Viking River Cruises 33
Destinations Downunder Tauck 32
Worldstrides 33
GowayAir Tauck Bridges
Accent
Groups Only Tauck Culturious
Bowl Games of America
Islands Escapes Tauck Small Ship Cruising
Heritage Festivals
Tauck World Discovery
U ST OA 2 0 1 0
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USTOA The following brands are the groups or lines of

tours/packages and other travel products and
Brands services operated by the 47 Active Members of USTOA.

AAT Kings 32 Espiritour 25 PADI Travel Network 33

Abercrombie & Kent USA 22 EF College Break 25 Peony Tours Inc. 30
Aberdeen Tours 22 EF Educational Tours 25 People to People
Accent 33 Elite Travel Collection 27 Ambassador Programs 29
ACIS 23 Encore Tours 23 Pleasant Activities 29
Adventures by Disney 22 Escapade Vacations 27 Pleasant Holidays 29
Adventures Incorporated 26 Europe Too 27 Prideworld 27
Affordable Asia Tours Inc. 30 Europe Vacations 33 Princess Cruises & Tours 29
Africa Experts 26 Explorations 24 Qantas Vacations 31
African Travel Inc. 32 Explorica Inc. 25 Rail Europe 30
AHI Travel 22 Faithful Holidays 28 Ritz Tours USA Inc. 30
Air by Pleasant 29 Footloose 33 Royal Caribbean International 30
Air France Holidays 33 Footloose Sailing Charters 33 School Voyageurs 33
Air Jamaica Vacations 28 Funjet Vacations 28 Signet Tours 31
All About Tours 23 Gate 1 Travel 25 SITA World Tours 30
Alumni Holidays 22 General Tours World Traveler 26 Smithsonian Journeys
American Express Vacations 32 Globus 26 Travel Adventures 24
American High School Go Ahead Tours 25 Smithsonian Student Travel 25
Theatre Festival 33 GOGO Worldwide Vacations 26 Southwest Vacations 28
Asia by Goway 26 go-today.com 33 Spirit Vacations 28
Australian Pacific Touring (APT) 23 Goway Travel 26 StudentCity.com 33
Avalon Waterways 26 Goway Air 26 Sunny Land Tours 31
Avanti Destinations 30 GradCity.com 33 Sunsail 33
Azamara Cruises 30 Grand European Tours 32 Sunsail Flotillas 33
Blue Sky Tours 28 Groups Only 26 Super Value Tours 31
Bowl Games of America 33 GTA North America Wholesale 32 Swain Tours 31
Brendan 32 Hawaii World 29 Tauck Bridges 32
Brian Moore International Tours 33 Heritage Festivals 33 Tauck Culturious 32
Caradonna Dive Adventures 33 Holland America Line 27 Tauck Small Ship Cruising 32
Cayman Express 33 Homeric Tours 27 Tauck World Discovery 32
Celebrity Cruises 30 iExplore 33 TCS & Starquest Expeditions 33
Celtic Tours World Vacations 23 Impact Educational Tours 33 Topdeck 23
China Travel Service (U.S.A.) Inc. 24 Insight Vacations 32 Trafalgar Tours 32
Christian Discoveries 33 International Expeditions 33 TRAVCOA 33
CIE Tours International 24 Islands Escapes 26 Travel & Company 23
Classic Australia and New Zealand 24 Isram 27 Travel Adventures 33
Classic Caribbean 24 Jumpstreet Tours 33 Travel Bound 32
Classic Europe 24 Keating Educational Tours 25 Travel Impressions 32
Classic Fiji 24 KSA Events 33 Travel Indochina 31
Classic Hawaii 24 Latin America Experts 26 Travel2/Islands in the Sun 31
Classic Mexico 24 LANVACATIONS 33 Trek America 33
Classic Tahiti 24 Latour 27 Trip-N-Tour 33
Collette Vacations 24 Lindblad Expeditions 27 United Vacations 28
Contiki Holidays 32 Lion World Tours 32 United Vacations Asia 28
Continental Dive Vacations 33 Majestic Vacations 28 United Vacations Latin America 32
Cosmos 26 Mayflower Tours 28 United Vacations South Pacific 31
Country Walkers 33 MGM Mirage Vacations 28 Uniworld Boutique River
Cruise West 25 Monograms 26 Cruise Collection 32
DER Air+Car 30 The Moorings 33 Viking River Cruises 33
Destination America 32 The Moorings Crewed Virgin Vacations 33
Destinations Downunder 26 Yacht Vacations 33 World Class Vacations 33
Discovery Student Adventures 29 The Moorings Power WorldStrides 33
Educational Tours 33 Yacht Vacations 33 YMT Vacations 33
Educatours 33 NETC 28 Young Explorers 33
EEI Travel 33 New Horizons Tour & Travel 33 Zegrahm & Eco Expeditions 33
On the Scene 28 Zip to Travel Services 32
Orient Flexi-Pax Tours 27
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14
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 www.germany.travel

Looking for something new?

Creativity is the heartbeat of our cities

© Baumwollspinnerei Leipzig
© Jens Willebrand

© Alex Kohout / C_Neeon

© SebastianHerkner.com

Destination Germany. Excellent value and extremely affordable. Discover the buzz and excitement of the most
hip-and-happening districts in Germanys major cities. The unique appeal of these areas – which boast an
abundance of galleries and studios as well as a diversity of creative hubs – arises from the
imagination and talent of up-and-coming artists who break with convention and forge
new ways of expression. Germany, the land of ideas, takes you on a creative journey of
discovery where youll explore the visions of its most creative innovators.

15U1221.indd 15 12/3/09 4:55:58 PM

14USTOA122109 11/25/09 6:22 PM Page 16

USTOA Active Members

Brands by Destination
AFRICA ARCTIC & Goway Air 26 All About Tours 23
(EXCEPT NORTH AFRICA*) Goway Travel 26 Alumni Holidays 22
ANTARCTICA Groups Only 26 American Express Vacations 32
Abercrombie & Kent USA 22 Abercrombie & Kent USA 22
Accent 33 Heritage Festivals 33 Australian Pacific Touring (APT) 23
Adventures Incorporated 26 Holland America Line 27 Brendan 32
Adventures by Disney 22 Caradonna Dive Adventures 33
Adventures Incorporated 26 iExplore 33 Caradonna Dive Adventures 33
Collette Vacations 24 Islands Escapes 26 Celtic Tours World Vacations 23
Africa Experts 26 Cruise West 25
African Travel Inc. 32 Majestic Vacations 28 Classic Australia & New Zealand 24
Discovery Student Adventures 29 Monograms 26 Classic Fiji 24
AHI Travel 22 General Tours World Traveler 26
Air by Pleasant 29 NETC 28 Classic Tahiti 24
Go Ahead Tours 25 Orient Flexi-Pax Tours 27 Collette Vacations 24
Alumni Holidays 22 Goway Air 26
American Express Vacations 32 Pacific Delight Tours 29 Contiki Holidays 32
Goway Travel 26 PADI Travel Network 33 Continental Dive Vacations 33
Caradonna Dive Adventures 33 Groups Only 26
Collette Vacations 24 Peony Tours Inc. 30 Country Walkers 33
iExplore 33 People to People Ambassador Cruise West 25
Country Walkers 33 International Expeditions 33
Discovery Student Adventures 29 Programs 29 Destinations Downunder 26
Lindblad Expeditions 27 Prideworld 27 Discovery Student Adventures 29
EEI Travel 33 People to People Ambassador
EF Educational Tours 25 Princess Cruises & Tours 29 EEI Travel 33
Programs 29 Qantas Vacations 31 EF College Break 25
Elite Travel Collection 27 Princess Cruises & Tours 29
Explorations 24 Ritz Tours USA Inc. 30 EF Educational Tours 25
TCS & Starquest Expeditions 33 Signet Tours 31 Elite Travel Collection 27
Gate 1 Travel 25 TRAVCOA 33
General Tours World Traveler 26 SITA World Tours 30 Encore Tours 23
Zegrahm & Eco Expeditions 33 Smithsonian Journeys Travel Explorations 24
Globus 26
Go Ahead Tours 25 ASIA Adventures 24 Explorica Inc. 25
go-today.com 33 Abercrombie & Kent USA 22 Sunsail 33 Gate 1 Travel 25
Goway Air 26 Aberdeen Tours 22 Sunsail Flotillas 33 General Tours World Traveler 26
Goway Travel 26 Accent 33 Super Value Tours 31 Globus 26
Groups Only 26 ACIS 23 Swain Tours 31 Go Ahead Tours 25
iExplore 33 Adventures by Disney 22 Tauck World Discovery 32 GOGO Worldwide Vacations 26
International Expeditions 33 Adventures Incorporated 26 TCS & Starquest Expeditions 33 go-today.com 33
Islands Escapes 26 Affordable Asia Tours Inc. 30 The Moorings Power Yacht Goway Air 26
NETC 28 AHI Travel 22 Vacations 33 Goway.com 26
People to People Ambassador Air By Pleasant 29 Trafalgar Tours 32 Grand European Tours 32
Programs 29 Air France Holidays 33 TRAVCOA 33 Groups Only 26
Prideworld 27 Alumni Holidays 22 Travel & Company 23 Hawaii World 29
Princess Cruises & Tours 29 Asia by Goway 26 Travel Bound 32 Heritage Festivals 33
SITA World Tours 30 Avalon Waterways 26 Travel Indochina 31 Holland America Line 27
Sunny Land Tours 31 Azamara Cruises 30 Travel2/Islands in the Sun 31 iExplore 33
Swain Tours 31 Brendan 32 Trip-N-Tour 33 International Expeditions 33
Tauck Bridges 32 Caradonna Dive Adventures 33 United Vacations 28 IslandsEscapes.com 26
Tauck Culturious 32 China Travel Service (USA) Inc 24 United Vacations Asia 28 Lion World Tours 32
Tauck World Discovery 32 Collette Vacations 24 Uniworld Boutique River Cruise Majestic Vacations 28
TCS & Starquest Expeditions 33 Contiki Holidays 32 Collection 32 Mayflower Tours 28
Topdeck 23 Continental Dive Vacations 33 Viking River Cruises 33 Monograms 26
TRAVCOA 33 Country Walkers 33 Virgin Vacations 33 NETC 28
Travel Bound 32 Cruise West 25 Zegrahm & Eco Expeditions 33 Orient Flexi-Pax Tours 27
PADI Travel Network 33
Travel Impressions 32 Discovery Student Adventures 29 AUSTRALIA, People to People Ambassador
United Vacations South Pacific 31 EEI Travel 33
Virgin Vacations 33 EF College Break 25
NEW ZEALAND & Programs 29
Zegrahm & Eco Expeditions 33 EF Educational Tours 25 SOUTH PACIFIC Pleasant Holidays 29
Zip to Travel Services 32 Elite Travel Collection 27 AAT Kings 32 Prideworld 27
Encore Tours 23 Abercrombie & Kent USA 22 Princess Cruises & Tours 29
*Whole continent except North Africa: Aberdeen Tours 22 Qantas Vacations 31
Algeria, Egypt, Libya, Morocco & Tunisia
Explorations 24
Explorica Inc. 25 Accent 33 Royal Caribbean International 30
Gate 1 Travel 25 ACIS 23 SITA World Tours 30
General Tours World Traveler 26 Adventures by Disney 22 Smithsonian Journeys Travel
Globus 26 Adventures Incorporated 26 Adventures 24
Go Ahead Tours 25 AHI Travel 22 Sunsail 33
GOGO Worldwide Vacations 26 Air by Pleasant 29 Sunsail Flotillas 33
go-today.com 33 Air France Holidays 33 Swain Tours 31
Tauck World Discovery 32

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USTOA Active Members

Brands by Destination
TCS & Starquest Expeditions 33 Smithsonian Student Travel 25 ACIS 23 Princess Cruises & Tours 29
The Moorings Crewed Yacht StudentCity.com 33 Adventures by Disney 22 Rail Europe 30
Vacations 33 Tauck Bridges 32 Adventures Incorporated 26 Royal Caribbean International 30
The Moorings Power Yacht Tauck World Discovery 32 AHI Travel 22 Ritz Tours USA Inc. 30
Vacations 33 Trafalgar Tours 32 Air by Pleasant 29 School Voyageurs 33
Topdeck 23 Travel & Company 23 Air France Holidays 33 SITA World Tours 30
Trafalgar Tours 32 Travel Adventures 33 Alumni Holidays 22 Smithsonian Journeys Travel
TRAVCOA 33 Travel Bound 32 American Express Vacations 32 Adventures 24
Travel & Company 23 Travel Impressions 32 Avalon Waterways 26 Sunny Land Tours 31
Travel Bound 32 Trek America 33 Avanti Destinations 30 Sunsail 33
Travel Impressions 32 United Vacations 28 Azamara Cruises 30 Sunsail Flotillas 33
Travel2/Islands in the Sun 31 World Class Vacations 33 Brendan 32 Tauck Bridges 32
Trip-N-Tour 33 YMT Vacations 33 Brian Moore International Tours 33 Tauck Culturious 32
United Vacations 28 Young Explorers 33 Celebrity Cruises 30 Tauck Small Ship Cruising 32
United Vacations South Pacific 31 Zip to Travel Services 32 Celtic Tours World Vacations 23 Tauck World Discovery 32
Virgin Vacations 33 CIE Tours International 24 TCS & Starquest Expeditions 33
Zegrahm & Eco Vacations 33
CARIBBEAN, Classic Europe 24 The Moorings 33
Zip to Travel Services 32 BERMUDA & Collette Vacations 24 The Moorings Power Yacht
CANADA THE BAHAMAS Contiki Holidays 32 Vacations 33
Aberdeen Tours 22 Cosmos 26 Topdeck 23
Abercrombie & Kent USA 22
Accent 33 Country Walkers 33 Trafalgar Tours 32
Aberdeen Tours 22
ACIS 23 Cruise West 25 TRAVCOA 33
Accent 33
Air by Pleasant 29 Discovery Student Adventures 29 Travel & Company 23
ACIS 23
Air Jamaica Vacations 28 Europe Too 27 Travel Bound 32
Adventures by Disney 22
American Express Vacations 32 Educatours 33 Travel Impressions 32
AHI Travel 22
Caradonna Dive Adventures 33 EEI Travel 33 United Vacations 28
Alumni Holidays 22
Cayman Express 33 EF College Break 25 Uniworld Boutique River Cruises
American Express Vacations 32
Classic Caribbean 24 EF Educational Tours 25 Collection 32
Brendan 32
Continental Dive Vacations 33 Elite Travel Collection 27 Viking River Cruises 33
Celebrity Cruises 30
Cruise West 25 Encore Tours 23 Virgin Vacations 33
Collette Vacations 24
Encore Tours 23 Escapade Vacations 27 WorldStrides 33
Contiki Holidays 32
Footloose Sailings Charters 33 Espiritour 25 YMT Vacations 33
Cosmos 26
Funjet Vacations 28 Europe Vacations 33 Zegrahm & Eco Expeditions 33
Country Walkers 33
GOGO Worldwide Vacations 26 Explorations 24 Zip to Travel Services 32
Cruise West 25
Explorica Inc. 25
Destination America 32 GradCity.com 33
Faithful Holidays 28
LATIN AMERICA
Hawaii World 29
Educatours 33
iExplore 33 Funjet Vacations 28 (MEXICO, CENTRAL
Encore Tours 23
Explorica Inc. 25 Impact Educational Tours 33 Gate 1 Travel 25 & SOUTH AMERICA)
Mayflower Tours 28 General Tours World Traveler 26 Abercrombie & Kent USA 22
Footloose 33
PADI Travel Network 33 Globus 26 Aberdeen Tours 22
Globus 26
Pleasant Holidays 29 Go Ahead Tours 25 Accent 33
Go Ahead Tours 25
Princess Cruises & Tours 29 GOGO Worldwide Vacations 26 ACIS 23
GOGO Worldwide Vacations 26
Spirit Vacations 28 go-today.com 33 Adventures by Disney 22
GradCity.com 33
StudentCity.com 33 Grand European Tours 32 Adventures Incorporated 26
Heritage Festivals 33
Sunsail 33 Groups Only 26 AHI Travel 22
Holland America Line 27
Sunsail Flotillas 33 Heritage Festivals 33 Air by Pleasant 29
iExplore 33
The Moorings 33 Holland America Line 27 Alumni Holidays 22
Impact Educational Tours 33
The Moorings Crewed Yacht Homeric Tours 27 American Express Vacations 32
Insight Vacations 32
Vacations 33 iExplore 33 Avalon Waterways 26
Jumpstreet Tours 33
The Moorings Power Yacht Insight Vacations 32 Avanti Destinations 30
Keating Educational Tours 25
Vacations 33 Isram 27 Brendan 32
Majestic Vacations 28
Travel & Company 23 Keating Educational Tours 25 Caradonna Dive Adventures 33
Mayflower Tours 28
Travel Bound 32 Lindblad Expeditions 27 Celebrity Cruises 30
Monograms 26
Travel Impressions 32 Majestic Vacations 28 Classic Mexico 24
NETC 28
United Vacations 28 Mayflower Tours 28 Collette Vacations 24
People to People Ambassadors
Zip to Travel Services 32 Monograms 26 Contiki Holidays 32
Programs 29
NETC 28 Country Walkers 33
Princess Cruises & Tours 29 EUROPE Peony Tours Inc 30 Cruise West 25
School Voyageurs 33 Abercrombie & Kent USA 22 People to People Ambassador Destination America 32
Smithsonian Journeys Travel Aberdeen Tours 22 Programs 29 Discovery Student Adventures 29
Adventures 24 Accent 33 Prideworld 27

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 w

HOLLAND
& FLANDERS
So close, so different.

• Amsterdam

ANY
RM
E
G
• Brussels

FRANCE

When travelers choose Holland and Flanders,

they double their experience and value. Two

different worlds of history, adventure, culture,

art, music, and architecture are there to

explore in a single trip.

For more information go to:

www.hollandflanders.com

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USTOA Active Members

Brands by Destination
Educatours 33 Trafalgar Tours 32 Programs 29 Globus 26
EEI Travel 33 TRAVCOA 33 Prideworld 27 Go Ahead Tours 25
EF College Break 25 Travel & Company 23 Princess Cruises & Tours 29 GOGO Worldwide Vacations 26
EF Educational Tours 25 Travel Adventures 33 Royal Caribbean International 30 GTA North America Wholesale 32
Elite Travel Collection 27 Travel Bound 32 SITA World Tours 30 Grand European Tours 32
Encore Tours 23 Travel Impressions 32 Smithsonian Journeys Travel GradCity.com 33
Espiritour 25 Trek America 33 Adventures 24 Hawaii World 29
Explorations 24 United Vacations 28 Sunny Land Tours 31 Heritage Festivals 33
Explorica Inc. 25 United Vacations Latin America 32 Swain Tours 31 Holland America Line 27
Footloose 33 Virgin Vacations 33 Tauck World Discovery 32 iExplore 33
Funjet Vacations 28 World Class Vacations 33 TCS & Starquest Expeditions 33 Impact Educational Tours 33
Gate 1 Travel 25 WorldStrides 33 Topdeck 23 Insight Vacations 32
General Tours World Traveler 26 Zegrahm & Eco Expeditions 33 Trafalgar Tours 32 Jumpstreet Tours 33
Globus 26 Zip to Travel Services 32 TRAVCOA 33 Keating Educational Tours 25
Go Ahead Tours 25 Travel Bound 32 KSA Events 33
GOGO Worldwide Vacations 26
MIDDLE EAST & Travel Impressions 32 Lindblad Expeditions 27
go-today.com 33 NORTH AFRICA* Trip-N-Tour 33 Majestic Vacations 28
Goway Air 26 Abercrombie & Kent USA 22 United Vacations South Pacific 31 Mayflower Tours 28
Goway Travel 26 Aberdeen Tours 22 Uniworld Boutique River Cruise MGM Mirage Vacations 28
GradCity.com 33 Accent 33 Collection 32 Monograms 26
Grand European Tours 32 Africa Experts 26 Viking River Cruises 33 New Horizons Tour & Travel 33
Groups Only 26 African Travel Inc. 32 Virgin Vacations 33 On the Scene 28
Hawaii World 29 AHI Travel 22 Zegrahm & Eco Expeditions 33 Peony Tours Inc. 30
Holland America Line 27 Air by Pleasant 29 Zip to Travel Services 32 People to People Ambassador
iExplore 33 Air France Holidays 33 Programs 29
Impact Educational Tours 33 American Express Vacations 32
UNITED STATES Pleasant Activities 27
Brendan 32 Abercrombie & Kent USA 22
Insight Vacations 32 Pleasant Holidays 27
Caradonna Dive Adventures 33 Aberdeen Tours 22
International Expeditions 33 Princess Cruises & Tours 29
Celtic Tours World Vacations 23 Accent 33
Jumpstreet Tours 33 Royal Caribbean International 30
Collette Vacations 24 ACIS 23
LANVACATIONS 33 School Voyageurs 33
Contiki Holidays 32 Adventures by Disney 22
Latin America Experts 26 Smithsonian Journeys Travel
Country Walkers 33 AHI Travel 22
Latour 27 Adventures 24
Cruise West 25 Air by Pleasant 29
Lindblad Expeditions 27 Smithsonian Student Travel 25
Discovery Student Adventures 29 All About Tours 23
Majestic Vacations 28 Southwest Vacations 28
EEI Travel 33 Alumni Holidays 22
Mayflower Tours 28 Spirit Vacations 28
EF College Break 25 American Express Vacations 32
Monograms 26 StudentCity.com 33
EF Educational Tours 25 American High School
NETC 28 Tauck Bridges 32
Elite Travel Collection 27 Theatre Festival 33
PADI Travel Network 33 Tauck World Discovery 32
Explorations 24 Blue Sky Tours 28
Pleasant Activities 29 TCS & Starquest Expeditions 33
Faithful Holidays 28 Bowl Games of America 33
Pleasant Holidays 29 The Moorings 33
Gate 1 Travel 25 Brendan 32
Prideworld 27 The Moorings Crewed Yacht
General Tours World Traveler 26 Celebrity Cruises 30
Princess Cruises & Tours 29 Vacations 33
Go Ahead Tours 25 Christian Discoveries 33
SITA World Tours 30 The Moorings Power Yacht
GOGO Worldwide Vacations 26 Classic Hawaii 24
Smithsonian Journeys Travel Vacations 33
go-today.com 33 Collette Vacations 24
Adventures 24 Trafalgar Tours 32
Goway Air 26 Contiki Holidays 32
Spirit Vacations 28 Travel & Company 23
Goway Travel 26 Cosmos 26
StudentCity.com 33 Travel Adventures 33
Grand European Tours 32 Country Walkers 33
Sunny Land Tours 31 Travel Bound 32
Groups Only 26 Cruise West 25
Tauck Bridges 32 Travel Impressions 32
Homeric Tours 27 Destination America 32
Tauck Culturious 32 Trek America 33
iExplore 33 Educational Tours 33
Tauck Small Ship Cruising 32 United Vacations 28
Insight Vacations 32 Educatours 33
Tauck World Discovery 32 World Class Vacations 33
International Expeditions 33 EF Educational Tours 25
TCS & Starquest Expeditions 33 WorldStrides 33
Isram 27 Encore Tours 23
The Moorings 33 YMT Vacations 33
Lindblad Expeditions 27 Explorations 24
The Moorings Crewed Yacht Young Explorers 33
Majestic Vacations 28 Explorica Inc. 25
Vacations 33 Zegrahm & Eco Expeditions 33
Mayflower Tours 28 Faithful Holidays 28
The Moorings Power Yacht Zip to Travel Services 32
NETC 28 Footloose 33
Vacations 33
People to People Ambassador Funjet Vacations 28

*Algeria, Egypt, Libya, Morocco & Tunisia

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 7KH,QFDWRRNJLDQWEORFNVRIVWRQHDQGEURXJKWWKHPWROLIH
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For reservations, please call

your Virtuoso travel advisor

21U1221.indd 21 12/3/09 6:22:38 PM

22USTOA122109 11/26/09 3:45 PM Page 22
Active Member Corporate Profiles
ABERCROMBIE & KENT USA
1411 Opus Place
Executive Towers West II, Suite 300
Downers Grove, IL 60515
Tel: 630.725.3400
Reservations: 800.323.7308
info@abercrombiekent.com
www.abercrombiekent.com
Scott Wiseman, President
Established/Joined: 1962/1980
Destinations: All seven continents.
Programs & Services: Catering to the discerning traveler,
Abercrombie & Kent has been realizing dreams since
1962. A&K offers escorted journeys, family travel,
adventure travel, Philanthropic Journeys, small-ship
cruising, Journeys for Women and personalized
independent travel to more than 100 countries on
seven continents. A&K programs range from exotic
expeditions to cosmopolitan holidays, private parties to
special-interest groups. The finest accommodations,
comfortable transportation, knowledgeable local guides
and a choice of activities are hallmarks of every A&K
journey. All A&K journeys feature around-the-clock
support from 62 local offices worldwide, as well as the
signature insider access experiences that connect
travellers to the people and culture of a destination
AHI TRAVEL
6400 Shafer Court
Rosemont IL 60018
Tel: 847.384.4500
Reservations: 800.323.7373
info@ahitravel.com
www.ahitravel.com
Joe Small, President
Established/Joined: 1999/1999
Destinations: Africa, Asia, Canada, Europe,
Latin America, Middle East.
Programs & Services: AHI Travel is a creative travel
company recognized for its design and operation of
deluxe and first class international group travel
programs. For nearly 50 years we have dedicated
ourselves to providing the very best service, travel
experiences and value.
We pride ourselves in providing one-of-a-kind travel
opportunities that appeal to the educated traveler. AHI
Travel clients enjoy the camaraderie of like-minded fellow
travelers as they experience unique access to iconic sights
and hidden treasures, at a pace that is a pleasure.
AHI Travel itineraries are exclusively designed for
discerning and educated clients seeking personal
enrichment during their travels. We include the profound
and famous places everyone must see, the secret gems
only locals know about and provide blissful breaks
for travelers to realize their own plans. AHI Travel
understands what makes for magical moments
when traveling.
22 U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
ABERDEEN TOURS
111 Anza Boulevard
Suite 312
Burlingame, CA 94010
Tel: 650.348.8886
Reservations: 877.956.8886
info@aberdeentours.com
www.aberdeentours.com
Patsy Ho, President
Established/Joined: 1992/2002
Destinations: Asia, Australia & New Zealand, Canada,
Domestic U.S., Europe, Middle East, Latin & South America
and Europe
Programs & Services: The company provides our
travelers escorted and locally hosted tours in both
group and individual formats. We organize special
interest groups such as adventure tours, arts & culture,
culinary experience, cycling, eco-tours, honeymoon
& wedding, physicians & nurses, teachers and
students, senior citizens and almost any type of
tours for any organization.
ADVENTURES BY DISNEY
190 W. Center Street Promenade
Anaheim, CA 92805
Reservations: 877.728.7282
www.adventuresbydisney.com
Established/Joined: 2005/2008
Destinations: Africa, Asia, Australia, Canada, Europe,
Latin America, U.S.
Programs & Services: Adventures by Disney was created
especially for families, with breathtaking guided group
vacations spanning six continents from Alaska to
Australia, and from Costa Rica to Canada.
With Adventures by Disney, you’ll meet enthralling local
experts, enjoy backstage access, VIP treatment and other
exclusive experiences difficult to arrange on your own.
Discover incredible adventures that are fun for everyone
in the family, with special thrills just for the kids.
You and your fellow travelers are hosted by two
Disney-trained Adventure Guides, and best of all,
Adventures by Disney will handle the details, so
you can spend your time having the time of your life.
Travel with Adventures by Disney and get more
than you’d ever imagine.
22USTOA122109 11/26/09 3:45 PM Page 23

Active Member Corporate Profiles

ALL ABOUT TOURS AMERICAN COUNCIL FOR
12168 SW Garden Place INTERNATIONAL STUDIES
Tigard, Oregon 97223-2331 343 Congress Street
Tel: 503.598.0100 Suite 3100
Reservations: 800.274.8687 Boston, MA 02210
brent@allabouthawaii.com Tel: 617.236.2051
www.allabouthawaii.com Reservations: 800.888.ACIS
www.allabouttours.com info@acis.com | www.acis.com
Brent Mayes, President Peter Jones, President
Buddy C. Mayes, CEO
Richard Mayes, Vice President Established/Joined: 1978/2000
Destinations: Europe, Asia, Central America & Mexico,
Established/Joined: 1980/1994 South America, North America & the Caribbean, Australia
Destinations: Hawaii, Australia, Fiji, New Zealand, Tahiti, & New Zealand, Africa
Los Angeles/Anaheim San Diego. Programs & Services: Since 1978, ACIS has represented
Programs & Services: All About Tours offers air-inclusive the gold standard for quality in every dimension of
vacation packages to suit individual vacation needs. educational travel—from learning, service, and support, to
Our airline partners provide us with the ability to offer transportation, accommodations, and financial stability.
competitive and customized packages from every state —
왎 Travel & Company
land-only and escorted and motor coach tours. Our
strong product line allows us to service groups of all Tel: 800.888.2247 | Fax: 617.450.5601
www.travelandcompany.com
sizes with flexibility.
Programs & Services: Travel & Company, the adult travel
Travel insurance features agency commission protection
division of ACIS Educational Tours, is built on the belief
Our website features E documentation and book-now that travel allows us all, regardless of age, to become
email advertising. students of the world.
왎 Encore Tours
Tel: 877.460.3801 | Fax: 617.450.5614 | www.encoretours.com
Programs & Services: Encore Tours custom creates
performance tours that reflect each ensemble’s unique
repertoire, experience and interests.

AUSTRALIAN PACIFIC TOURING CELTIC TOURS WORLD VACATIONS

4605 Lankershim Blvd, Suite 712
North Hollywood, CA 91602
Tel: 818.755.6392
Reservations: 800.290.8687
sales@aptouring.com | www.aptouring.com
Bronwyn Wilson, President North America
Established/Joined: 1927/1991
Destinations: Australia & New Zealand.
Programs & Services: Born and bred Downunder, Australian
Pacific Touring has over 82 years of experience as a leading
tour operator in Australia and New Zealand showing visitors
around our homelands. APT offers Escorted Vacations (First
Class, Superior and Affordable). Small Group Adventures, 4
Wheel Drive Touring, Camping Safaris, Sightseeing Day
Tours and Wilderness Camps for all ages.
왎 Topdeck
www.topdeck.travel
Destinations: Europe including major European Festivals,
Russia, Turkey, Egypt, Australia, New Zealand and Southern
Africa. All trips designed for “18 to 30 somethings”
Programs & Services: Varied programs – travel by coach,
choose from inventive itineraries staying at differing styles
of accommodation including hotels, hostels and camping.
1860 Western Ave. Albany, NY 12203
Tel: 518.862.0042
Reservations: 800.833.4373
operations@celtictours.com
www.celtictours.com
Noel F. Murphy, President
Established/Joined: 1972/1996
Destinations: Europe, South Pacific and Middle East
Programs & Services: Since 1972, Celtic Tours World
Vacations has planned trips for hundreds of thousands of
satisfied people to Ireland, Britain, Italy, Spain, France, Greece,
Germany, Holland, the South Pacific and the Middle East. The
travel agent community in North America recognizes the
organization as one of the leading independently owned and
operated tour operators in the field of quality group
and individual travel. Agents can choose from a large
selection of vacation options, including chauffeur driven
and scheduled coach tours, go-as-you please self-drive
vacations, city stays, villa rentals, and golf and honeymoon
arrangements . One of the company’s specializations
is in the field of customized group travel. Celtic boasts of
an impressive track record of successful partnerships with
travel agents who focus on local and national nonprofit
organizations, college alumni associations, schools and
universities, churches and hospitals.

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22USTOA122109 11/26/09 3:45 PM Page 24
Active Member Corporate Profiles
CHINA TRAVEL SERVICE (U.S.A.)
150 Post Street., Suite# 678 San Francisco, CA 94108
Tel: 415.352.0388 | Reservation: 800.899.8618
info@chinatravelservice.com | www.chinatravelservice.com
Edward Li Xin Han, General Manager
Cindy Fang,, Vice President — Outbound Tours
cindyf@chinatravelservice.com
Sam Dong,General Manager — MICE Department
Tel: 800.890.8818
Established/Joined: 1928/1997
Destinations: China, Hong Kong, Cambodia Mongolia,
Thailand, Vietnam, Macau, Japan..
Programs & Services: Specializing in China since 1928,
China Travel Service (U.S.A) is the oldest and largest
travel group serving the region It is a Certified 5A Travel
Company by the China government with expertise in every
aspect of travel to China offering quality service support
from over 300 offices in China and 18 overseas branches
in Asia, Europe and the Americas.
CTS provides guaranteed scheduled (brochure) departures
with two adult participants. We offer special-interest, off-the-
beaten-track custom-tailored journeys for groups and
individuals and special seasonal promotions for Yangtze
River charters. Independent Journey packages offer more
flexibility as well as a private guide, car and driver.
CLASSIC VACATIONS
5893 Rue Ferrari, San Jose, CA 95138
Tel: 408.287.4550
Reservations: 800.221.3949
www.classicvacations.com
David Hu, Co-President
Greg Bernd, Co-President
Established/Joined: 1978/1988
Destinations: Hawaii, The Caribbean, Mexico, Europe,
Australia, New Zealand, Fiji and Tahiti.
Programs & Services: Classic Vacations is an FIT wholesaler
serving high-touch travel professionals in the luxury market.
For over 30 years, Classic has served the family, honeymoon,
romance, golf, spa, soft-adventure and luxury travel markets.
Our goal is simple: to deliver superior customer satisfaction
to agents and their clients so they can not only deliver an
outstanding vacation to their clients, but also develop and
retain loyal customers for life.
 Brands
 Classic Hawaii  Classic Caribbean
 Classic Mexico  Classic Europe  Classic Tahiti
 Classic Australia and New Zealand  Classic Fiji
24 U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
CIE TOURS INTERNATIONAL
10 Park Place, Suite 510, P.O. Box 1965
Morristown, NJ 07962-1965
Tel.: 973.292.3899
Reservations: 800.243.8687
helpdesk@cietours.com | www.cietours.com
Brian W. Stack, President
Established/Joined: 1930/1984
Destinations: Ireland, England, Scotland, Wales, Italy,
Eastern Europe and European river cruising.
Programs & Services: For 78 years, over a million
travelers have experienced quality vacations with CIE
Tours. We offer escorted motorcoach tours, fly/drive
programs and groups & independent vacations.
Why Travel with Us? We place an emphasis on quality
and value, with all our coach tours operated by local CIE
personnel in our destination, which are best seen by
traveling through beautiful countrysides. All-inclusive
coach tours operate weekly with a wide choice of
itineraries, excellent hotels, most meals and full
sightseeing with no optional extras.
For independent travelers we offer self-drive Ireland
programs with bookable bed & breakfasts and hotels.
Our 7- to 21-night European river cruises include over
60 itinerary choices, and our 55 & Smiling discounts
delight our passengers aged 55 and over.
COLLETTE VACATIONS
162 Middle Street, Pawtucket, Rhode Island 02860
Tel: 401.727.9000 | Reservations: 800-832-4656
www.collettevacations.com
Daniel J. Sullivan, Jr. President and CEO
Established/Joined: 1918/1989
Destinations: All continents.
Programs & Services: Collette Vacations offers more than
125 expertly designed escorted tours spanning 50-plus
countries on all seven continents. Founded in 1918, we are
the oldest major U.S. tour operator. Our services include
groundbreaking Door to Door* sedan service, a FREE
roundtrip ride from home to the airport on air-inclusive
tours, as well as an industry leading cancellation waiver.
*Restrictions apply. See website for full details.
 Explorations
Reservations: 877-451-8687 | www.explorationscv.com
Programs & Services: Small tour division,
16-24 passengers.
 Smithsonian Journeys Travel Adventures
Reservations: 800-528-8147
www.SmithsonianJourneysTravelAdventures.org
Programs & Services: Value-priced learning vacations
worldwide.
22USTOA122109 11/26/09 3:45 PM Page 25
Active Member Corporate Profiles
CRUISE WEST
2301 Fifth Avenue, Suite 401, Seattle, WA 98121
Tel: 206,441.8687
Reservations: 800.426.7702
info@cruisewest.com | www.cruisewest.com
Richard G. “Dick” West, Chairman and Managing Director
Established/Joined: 1973/2001
Destinations: The Americas, Antarctica, Europe.
Programs & Services: Cruise West — a second- generation,
family-owned business and the largest American-owned
cruise line — offers the opportunity to explore remote and
distinctive destinations throughout North and Central
America, Asia, South Pacific and Europe. Small-ship
cruising allows for personalized experiences not offered by
larger cruise lines. Guest capacities aboard Cruise West’s
nine ships range from 78 to 138. Guests may expect
personal enrichment through insightful shore programs,
onboard narrative and presentations by local experts from
a wide variety of backgrounds. In addition, destination-
specific materials and an array of books are provided in
the onboard library on every vessel. Cruise West considers
it a privilege to access some of the world’s most pristine
wilderness areas and culturally rich countries. With this in
mind, Cruise West views itself as good stewards and
encourages crew and guests to act responsibly with
respect to the environment and diverse cultures visited.
EXPLORICA
145 Tremont Street, Boston, MA 02111
Tel: 617.210.610 | Reservations: 888.310.7120
info@explorica.com
www.explorica.com, www.explorica.ca
Olle A Olsson President & CEO
Established/Joined: 2000/2008
Destinations: Europe, North America, Central/South
America, Asia and South Pacific.
Programs & Services: Founded in 2000, Explorica
helps teachers create educational tours full of authentic,
interactive learning experiences. We specialize in
connecting teachers and students to new cultures,
languages and people on educational tours across
the globe.
Explorica’s combination of exclusive online tools and
personalized service enables us to create tours uniquely
suited to provide both the best value and the most
customized tours in the industry.
Every Explorica tour includes flights or bus
transportation, accommodations, on-tour transportation,
most meals and an expert, full-time tour director dedicated
to your group. And with our veteran program consultants,
customer care representatives, and comprehensive, user-
friendly website, we’re always here to support you.
EF EDUCATIONAL TOURS
One Education Street
Cambridge, MA 02141
Tel: 617.619.1000
Established/Joined: 1962/1999
Destinations: Africa, Antarctica, Asia, Australia, New
Zealand, & South Pacific, Canada, Europe, Latin America
Middle East & North Africa, United States.
Programs & Services: For more than 45 years EF has been
taking travelers to all corners of the globe. We offer escorted
tours for students, individuals and Groups. With more than
200 itineraries, we’ll help you discover the world’s most
beautiful and intriguing places. We offer a wide variety of
flexible options and pricing within our tours so you can
design your ideal traveling experience
왎 EF Educational Tours www.eftours.com
Affordable tours around the world for teachers and their
students .
왎 Go Ahead Tours www.goaheadtours.com
Escorted tours for individuals and groups.
왎 Smithsonian Student Travel
www.smithsonianstudenttravel.com
Educational tours across America for teachers & students.
왎 EF College Break www.efcollgebreak.com
International travel for 18-26 year olds.
GATE 1 TRAVEL
455 Maryland Drive
Fort Washington, PA 19034
Tel: 215.572.7676
Reservations: 800.682.3333
info@gate1travel.com
www.gate1travel.com
Dani Pipano, President
Established/Joined: 1981/1993
Destinations: Africa; Asia; Australia, New Zealand & South
Pacific; Europe; Latin America; Middle East & North Africa
Programs & Services: Gate 1 Travel offers a
comprehensive selection of custom-designed tours and
cruises to international destinations throughout Europe,
the Middle East, Asia and the Americas. Tour packages
feature round trip airfare on scheduled carriers, hotel
accommodations, meals, comprehensive guided
sightseeing and more. Independent, air-inclusive city
stays, cruises, cruise-tours, and custom group departures
all reflect Gate 1 Travel’s quality-for-value philosophy.
Our mission is to deliver More of the World for Less by
developing quality, affordable vacations for North
American travelers, and to provide exemplary service
to our customers, earning their loyalty.
U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL 25
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Active Member Corporate Profiles
GENERAL TOURS WORLD TRAVELER
53 Summer Street, Keene, NH 03431
Tel: 603.357.5033 | Reservations: 800.221.2216
info@generaltours.com | www.generaltours.com
Robert Drumm, President
Established/Joined: 1947/1977
Destinations: Asia, India, South Pacific, Europe, Middle East,
Africa, Central America, South America and Antarctica.
Programs & Services: General Tours World Traveler has
been one of America’s leading travel companies for
63 years, renowned for innovative itineraries, unique
travel experiences and superior value. General Tours’
Simply Affordable vacations promise unmatched value and
quality including city-center hotels, great meals and unique
Engaging Discoveries. Affordable Luxury journeys elevate
every facet of the travel experience — except the price!
Clients enjoy the world’s finest hotels, in-depth sightseeing
and special dining events. The company offers Small Group
Escorted Tours with never more than 20 guests, Privately
Guided Journeys with a personal car, driver and guide,
Small Ship Cruising featuring a handpicked collection of the
world’s finest small ships, and FreeStyle Touring — an
extensive collection of privately guided tours and city
stays. General Tours World Traveler is headquartered in
Keene, NH, with offices in Prague, Vienna, Budapest, Cairo,
Moscow and St. Petersburg.
GOGO WORLDWIDE VACATIONS
69 Spring Street, Ramsey, NJ 07446
Tel: 201.934.3500 | Fax: 201.934.3764
Reservations: 888.567.0600
Worldwide Collection Desk: 866.565.7348
Group Desk: 866.484.1272
Agents: www.gogowwv.com
Consumers: www.gogoworldwidevacations.com
Michele Kish, President
Established/Joined: 1951/1995
Destinations: USA Destinations featuring Orlando, Disney
World & Las Vegas, Hawaii, Canada, Caribbean, Europe,
Mexico, Tahiti, Costa Rica, Belize Worldwide Collection:
Australia, New Zealand, Fiji & Cook Islands, Dubai, Abu
Dhabi & Oman, Thailand, Bali, Singapore, Hong Kong
Coming soon: Malaysia and Turkey.
Programs & Services: GOGO Worldwide Vacations
markets a wide variety of FIT programs. We also feature
specialty vacations such as luxury, honeymoon &
destination wedding, family, ski & snowboard, spa & golf,
all-inclusive and OUTgoing.; customizable “Deal of the
Day” and weekly InFocus email and On the Go Guide.
We have the Price Beat Promise, where we even beat
online retailers & pay you a commission.
The GOGO Guarantee with no revision or late booking
fees & our no walk policy. We don’t compete with you, we
support you
26 U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
THE GLOBUS FAMILY OF BRANDS
5301 S. Federal Circle, Littleton, CO 80123
Tel: 303.703.7000
Reservations: 800.221.0090
www.globusfamily.com
Scott Nisbet, President and CEO
Established/Joined: 1928/1972
Destinations: Europe, North America, South America,
Asia and the South Pacific.
Programs & Services: For more than 80 years, the Globus
family of brands has been providing a variety of products
that address the needs of today’s traveler with unparalleled
vacation experiences full of discovery and insight. We offer
more than 400 unique itineraries throughout Europe,
North America, South America, Asia and the South Pacific.
Whether it’s a fully escorted, premium, independent or a
river cruise vacation, with Globus, Cosmos, Monograms
and Avalon Waterways, travelers receive an unmatched
value, insider knowledge, and world-class customer service
with every journey.
 Globus family of brands
 Globus — First-class escorted.
 Cosmos — Value escorted.
 Monograms — Independent travel packages.
 Avalon Waterways — River & small-ship cruises.
GOWAY TRAVEL
5757 West Century Blvd., Suite 807
Los Angeles, CA 90045
Tel: 800.387.8850
Reservations: 800.387.8850
info@goway.com
www.goway.com
Bruce Hodge, President
Established/Joined: 1970/1994
Destinations: Australia, New Zealand & South Pacific
Islands, Asia, Middle East & North Africa (Egypt, Morocco,
Tunisia), Africa, Latin America (Central America & South
America), Antarctica
Programs & Services: Goway caters to long-haul
globetrotters offering customized independent
arrangements, escorted touring experiences, complex
air fares and special interest group tours. Expertise is
maintained in exclusive specialty divisions:
 GowayAir— Tel: 866.515.2874 (Web Fares)
866.866.5494 (Complex Air Desk)
 AFRICAExperts — Tel: 800.245.0920
 ASIA by Goway — Tel: 888.469.2988
 Destinations Downunder — Tel: 888.469.2944
 ADVENTURESIncorporated — Tel: 888.469.2949
 Latin America Experts — Tel: 888.469.2955
 GROUPSOnly — Tel: 800.838.0618
 IslandsEscapes — Tel: 800.667.6601
See Corporate Spotlight Spread on Pages 34-35
22USTOA122109 11/26/09 3:45 PM Page 27
Active Member Corporate Profiles
HOLLAND AMERICA LINE
300 Elliott Avenue West, Seattle, WA 98119
Tel: 206.281.3535
Reservations: 800.426.0327
5 a.m. to 7 p.m .Mon – Fri (PST)
7 a.m. – 3 p.m. Sat & Sun (PST)
Polar Online — 24 hours
www.hollandamerica.com
Stein Kruse, President & CEO
USTOA Contact: Gillian Clark, Director of National Accounts
gclark@hollandamerica.com
Established/Joined: 1947/1979
Destinations: Alaska, Asia & Pacific, Australia & New
Zealand, Canada & New England, Caribbean, Europe,
Hawaii, Mexico, Pacific Northwest, Panama Canal, South
America and World Voyages.
Programs & Services: Holland America Line’s fleet of
15 ships offers nearly 500 cruises to 340 ports in more
than 100 countries, territories or dependencies, on all
seven continents. Holland America Line is host to the
industry-leading Signature of Excellence initiative with
features and amenities evident in every aspect of the
Holland America Line cruise experience, offering guests
more luxurious accommodations, more enticing
destinations, enhanced dining experiences, more
creative activities and even higher levels of service.
ISRAMWORLD
233 Park Avenue South, New York, N.Y. 10003
Tel: 212.661.1193 | Reservations: 800.223.7460
info@isram.com | www.isramworld.com
A. Ady Gelber, President & CEO
Ilana Apelboim, SVP, Operations Worldwide
Eileen Lowe Hart, SVP, Marketing & Product Development
Betty Van Dyke, SVP, Quality Control/Special Projects
Established/Joined: 1967/1991
Programs & Services: Escorted and hosted tours, deluxe
tours by private car, independent vacations, river cruises,
shore excursions, modular city packages, customized
groups and FITs.
Industry Awards: Travel Age West “Wave” Award 2008 & 2009
— Best Tour Operator to the Middle East; Recommend
magazine “Reader’s Choice Award” 2007 & 2008 — Best
Tour Operator to the Middle East; Travel Age West “Wave”
Award 2007 - Best Tour Operator to Africa & Middle East
 IsramWorld Companies
 Isram — Israel, Egypt, Greece, Turkey, Jordan, Morocco.
 Latour — Central & South America.
 Orient Flexi-Pax Tours — Orient, China, Indochina, India.
 EuropeToo —Eastern/Central Europe, Russia.
 Escapade Vacations — Spain & Portugal.
 Prideworld — Luxury FIT/groups for the gay traveler.
 Elite Travel Collection — Custom private car programs.
See Corporate Spotlight Spread on Pages 36-37
HOMERIC TOURS
55 East 59th Street
New York, NY 10022
Tel: 212.753.1100
Reservations: 800.223.5570
info@homerictours.com
www.homerictours.com
Nikos Tsakanikas, President
Established/Joined: 1969/1995
Destinations: Europe, Africa, Middle East.
Programs & Services: Homeric Tours has been serving
the discerning needs of U.S. travelers for over 40 years.
Homeric offers some of the finest hosted and escorted t
our packages to Greece, Cyprus, Turkey, Egypt, Jordan,
Morocco, Italy and Central & Eastern Europe, utilizing
select and quality properties and offering first class
services throughout. In addition to the guaranteed-
departure tour packages offered, the company also
specializes in customized FIT trips including
honeymoons, family vacations, anniversary celebrations
and independent and adventurous vacations. Homeric’s
tour, group and air departments ensure unmatched
efficiency and service.
LINDBLAD
EXPEDITIONS
96 Morton Street
New York, NY 10014
Tel: 800.397.3348
Reservations: 800.EXPEDITION
explore@expeditions.com
www.expeditions.com
Elizabeth Crabill, Vice-President of Marketing
Established/Joined: 1979/1992
Destinations: Alaska, Arctic, Antarctica, Baja California,
British & Irish Isles, Central America, Egypt, Europe,
Galapagos, Mediterranean, Pacific Northwest.
Programs & Services: Lindblad Expeditions and National
Geographic have joined in a mission-driven alliance to
inspire people to explore and care about the planet. As
pioneers of global exploration, the organizations work in
tandem to produce innovative marine expedition programs
and to promote conservation and sustainable tourism
around the world. The partnership’s educationally oriented
voyages allow guests to interact with leading scientists,
naturalists and researchers while discovering stunning
natural environments, above and below the sea, through
state-of-the-art exploration tools. A joint philanthropic fund
that supports science and conservation groups enables
better understanding of the world’s remaining special
places and fosters the dissemination of geographic
knowledge around the globe.
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Active Member Corporate Profiles

MAJESTIC VACATIONS THE MARK TRAVEL CORPORATION
1609 W. Valley Blvd. Suite 168 8907 North Port Washington Road
Alhambra CA, 91803 Milwaukee, WI 53217
Tel: 626.570.9110 Tel: 414.228.7472
Reservations: 800.476.5489 William E. La Macchia, Chairman
bknox@majestic-vacations.com
www.majestic-vacations.com 왎 Southwest Vacations
southwestvacations.com
Gloria Men, President 800.243.8372
Robert Knox, Vice President Sales and Marketing 왎 Funjet Vacations
Keng Hsueh, Vice President Business Development funjet.com
Established/Joined: 1984/2001 888.558.6654
Destinations: Asia, Europe, South America, South Pacific, 왎 MGM MIRAGE Vacations
Hawaii and North America mgmmiragevacations.com
Programs & Services: Escorted and independent tours, 800.360.7111
FITS, air+hotel specials, locally escorted tours, special 왎 Spirit Vacations
interest groups, educational groups and custom group spiritvacations.com
travel including fully escorted in multiple languages. 407.583.5216
왎 United Vacations – Asia 왎 Blue Sky Tours
Reservations: 888.288.7170 blueskytours.com
www.uv-asia.com 800.678.2787
Destinations: China, Japan, Korea, Hong Kong, Taiwan, 왎 Air Jamaica Vacations
Vietnam, Thailand, Singapore, Cambodia, and Laos. airjamaicavacations.com
Programs/Services: Escorted and independent tours, 800.LOVEBIRD or 800.568.3247
FITs, air+hotel specials and special interest/custom 왎 United Vacations
group travel unitedvacations.com
888.854.3899

MAYFLOWER TOURS NETC

41225 Warren Avenue, Downers Grove, IL 60515
Tel: 630-435-8500 | Reservations: 800-323-7604 ext. 1
info@mayflowertours.com | www.mayflowertours.com
John P. Stachnik, President
Established/Joined: 1979/1987
Destinations: Alaska, Hawaii, California, Northwest U.S.,
Southwest U.S. Branson, Mo., Midwest U.S., South Central
U.S., South Atlantic U.S., Washington D.C., Northeast U.S.,
Canada, Caribbean, Oberammergau 2010, Great Britain,
Ireland, Hungary, Austria, France, Belgium, Germany, Italy,
Scandinavia, Greece, Mediterranean, Panama, Costa Rica,
Egypt, Australia, New Zealand
Programs & Services: Mayflower Tours, founded in 1979
by co-owners John and Mary Stachnik, is a worldwide tour
operator of deluxe escorted holidays for the individual
traveler, as well as groups, at a value-driven price. With
travel opportunities on four continents — North America,
South and Central America, Europe, Australia/New
Zealand, Mayflower offers distinct styles and interests in
our escorted holidays featuring scenic rail experiences,
national parks, historic tours, river cruises, cruises and
cruise/tours, holiday and special events and natural
adventures focused on both sightseeing and “site-doing”
experiences. Mayflower Tours views itself as good stewards
and encourages staff and travelers to act responsibly with
respect to the environment and diverse cultures visited.
50 Franklin Street
Boston, MA 02110
Tel: 800.771.2323
netc@educationaltravel.com | www.educationaltravel.com
Desmond Maguire, President & Founder
Established/Joined: 1993/2009
Destinations: Europe, Latin America, Asia, Africa,
Australia, New Zealand, Canada.
Programs & Services: NETC provides culturally enriched
educational tours to junior high and high school students.
Our unique LEAP!™ program transforms sightseeing tours
into empowering learning experiences that engage our
travelers and challenge them intellectually. NETC’s high
quality tour services ensure the safety and comfort of our
groups, the educational integrity of our programs and the
reputations of our teachers and group leaders.
What’s New: New Educational Tours — 67 — for 2010
travel. Report Card — see how teachers rate NETC’s services
through genuine unfiltered evaluations of the programs.
Redesigned My NETC — a personalized website to help plan,
recruit and manage an NETC educational tour from
beginning to end.
Why Travel with Us?: NETC is the only educational travel
company to offer the innovative LEAP! approach,
developed with Dr. Barbara LeBlanc, Professor of
Drama for Learning, Education, and Ethnology. LEAP!
incorporates modern teaching theories and strategies
being used in the classroom to maximize the learning
experiences for students traveling abroad.

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Active Member Corporate Profiles
PACIFIC DELIGHT TOURS
3 Park Avenue, 38th Floor, New York, NY 10016
Reservations: 800.221.7179
pdt@pacificdelighttours.com | www.pacificdelighttours.com
Larry Kwan, President
Established/Joined: 1971/1992
Destinations: Asia and China.
Programs & Services: For over 39 years, Pacific Delight
Tours has been the travel industry leader in bringing the
discovery and excitement of the fascinating destinations of
China and Asia to travelers. We offer guided vacations
(Gold Experience, Escapade, SuperValue Tours), and
unbelievable specials via the web. For the mature, seasoned
travelers, upscale travelers, off-the beaten path adventures,
affordable luxury tours, and groups & special interests.
Gold Experience Tours: Travel in style and luxury
throughout China & Asia, limited to 16 tour members,
FiveStarPlus® hotels, executive suites on board the Yangtze
River Cruise, upscale executive dining, small group
excursions. China, Thailand, Japan, Hong Kong, Vietnam,
Cambodia, Indonesia.
Escapade Tours: The China Escapade series focuses on
China’s most exotic region — mystical Tibet. The beauty
and mystery of Tibet will leave a lasting impression. Deluxe
SuperValue Tours: A wide selection of thoughtfully
designed vacations in China, Thailand, Japan, Hong Kong,
Vietnam, Cambodia, Indonesia.
PLEASANT HOLIDAYS
2404 Townsgate Road, Westlake Village, CA 91361
Tel: 818.991.3390 | Reservations: 800.448.3333
sales@pleasant.net | pleasantagent.com
Jack E. Richards, President & CEO
Established/Joined: 1979/1987
Destinations: Hawaii, Mexico, Caribbean, Tahiti/Fiji/Cook
Islands, Las Vegas, California, Hawaii Cruises, Caribbean
Cruises, Reno/Lake Tahoe.
Programs & Services: Custom vacations and fly-drive
packages from five-star luxury to family-friendly value.
Wedding travel specialists assist with destination weddings
and honeymoons with extra touches like in-room amenities
왎 Hawaii World
Programs & Services: Customized luxury vacations
featuring first class air, five-star resorts, luxury car rentals
& activities in Hawaii, Mexico, Caribbean & South Pacific.
왎 Air by Pleasant
Programs & Services: Exclusive low-priced first & business
class air on 70 major airlines serving 900 destinations
worldwide with mileage accruals for frequent travelers.
왎 Pleasant Activities
Programs & Services: Over 1,000 activities and exclusive
concierge services at pleasantagent.com, including golf tee
times, spa treatments, romantic dinners or luaus.
PEOPLE TO PEOPLE
AMBASSADOR
PROGRAMS
Dwight D Eisenhower Building
1956 Ambassador Way
Spokane, WA 99224-4002
Tel: 509.568.7000
Reservations: 866.794.8309
info@peopletopeople.com
www.peopletopeople.com
Jeff Thomas, CEO
Established/Joined: 1968/1998
Destinations: Africa, Arctic & Antarctic, Asia, Canada,
Australia/New Zealand, Europe, Middle East/North Africa,
South Pacific, U.S.
Programs & Services: For over 50 years, People to People
Ambassador Programs have provided unique and
meaningful cultural interactions for more than
400,000 program participants. Ambassador Programs
offer students, educators, professionals and parents
a world of opportunity for growth and deeper
cultural understanding.
No other educational travel provider offers the
combination of experience, heritage, unique access
and a deep commitment to program participant
safety as People to People Ambassador Programs.
PRINCESS CRUISES & TOURS
800 Fifth Avenue, Suite 2600 Seattle, WA 98104
Tel: 206.336.6000 | Reservations: 800.426.0442
www.princess.com
Other locations: Santa Clarita, CA
Charlie Ball, President
Dave McGlothlin, Director of Product Development
dmcglothlin@princesstours.com
Established/Joined: 1965/1999
Destinations: Alaska, Asia, Australia & New Zealand, Canada
& New England, Caribbean, Europe, Hawaii, Mexican
Riviera, Panama Canal, South America,
Tahiti & World Cruises.
Programs & Services: Princess Cruises is a destination
cruise line sailing to all seven continents, with cruises
ranging in length from seven to 107 days. For over 35 years,
Princess Tours has taken guests on cruisetours to Alaska,
where we have a variety of itineraries featuring exclusive
rail service and Princess-owned and -operated wilderness
lodges. We also offer escorted cruisetour programs around
the world including Europe, Asia, Australia, South America,
Canada and the U.S. East Coast. Additionally, we offer pre- and
post-cruise hotel packages in all embarkation and
disembarkation ports for Princess voyages.
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Active Member Corporate Profiles

RAIL EUROPE
HQ: 44 South Broadway,
11th Fl. White Plains, NY 10601
Contact Ctr.
9450 W. Bryn Mawr 4th Floor, Rosemont, IL 60018
Tel: 800.438.RAIL (7245) | agent.raileurope.com
Frédéric Langlois President/CEO
Established/Joined: 1939 in U.S./1994
Destinations: Europe, United States
Programs & Services: Largest range of European train
tickets and passes, now offering Amtrak, new agent website,
online training, customizable brochures online, TRAC™
(online European Rail Expert course), Agent Companion Toolbar™,
Rail Protection Plan™, Exclusive - Anywhere Anytime France™ E-tickets.
AVANTI DESTINATIONS
851 SW 6th Avenue, Suite 900
Portland, OR 97204
Tel: 503.295.1100 | Fax: 503.295.2723
info@avantidestinations.com | www.avantidestinations.com
Travel Agent Website: www.avantidestinations.com
Harry B. Dalgaard, President
Established/Joined: 1981 in U.S./1994
Programs & Services:Specializes in independent travel to
Europe and Latin America, providing hard-to-find options
for the experienced traveler, including hand-picked
boutique hotels, driving tours, rail tours, honeymoons,
pre- & post-cruise, groups, and epicurean programs.
RITZ TOURS
208 S. First Street,
Alhambra, CA 91801
Tel: 626.289.7777
Reservations: 800.900.CHINA (2446)
contact@ritztours.com www.ritztours.com
Evan Chan, Managing Director
Established/Joined: 1980/2001
Destinations: China, Asia, Indian subcontinent, Europe.
Programs & Services: Entering our 30th year of operations,
we are proud to be America’s favorite choice for China and
Asia. We specialize in all-inclusive escorted tour programs
that incorporate luxury hotels, exquisite itineraries and
the best tour guides in the business to treat clients to the
trip of a lifetime.
We are adept at personalizing itineraries for incentive
groups, special interests and professional/educational
meetings/conferences. We custom-design FIT programs.
For 2010 we have extended our value offerings to include
Europe and also established our newest brand, Affordable Asia,
to provide price-conscious travelers with a comprehensive
variety of value-oriented packages.
왎 Ritz Tours USA
Tel: 888-345-RITZ(7489)
contact@ritztours.com | www.ritztours.com
왎 Affordable Asia Tours
Tel: 888-737-ASIA(2742)
customersvc@affordableasia.com | www.affordableasia.com
왎 Peony Tours
Tel: 800-345-1688 | www.peonytours.com

ROYAL CELEBRITY TOURS SITA WORLD TOURS

8440 154th Avenue N.E.
Redmond, WA 98052
Tel: 425.376.4000
Reservations: 888.307.8401
www.royalcaribbean.com
www.celebritycruises.com
www.azamaracruises.com
Craig S. Milan, President
Robert Stone, Senior Vice President, Tour Operations
Established/Joined: 2000/2001
Programs & Services: Royal Celebrity Tours offers land
tour programs to Alaska, Europe, Australia, New Zealand,
Asia, Canadian Rockies, Whistler, South America and Dubai.
These programs are in conjunction with cruises aboard
Royal Caribbean International, Celebrity Cruises and
Azamara Cruises. Tours are 100% escorted — at no
additional charge. All tour packages include 4- and 5- star
hotel accommodations, intracontinental transportation,
sightseeing and plenty of leisure time. Some tours include
meals, while all tours include optional land excursions to
allow guests to experience the destination in full.
Our tour packages are exclusive to each brand…
왎 Royal Caribbean International — Alaska, Australia,
Dubai, Europe and New Zealand.
왎 Celebrity Cruises — Alaska, Canadian Rockies, Europe,
South America and Whistler.
왎 Azamara Cruises — Asia andEurope.
16250 Ventura Blvd., Suite 300
Encino, CA 91436
Tel: 818.990.9530
Reservations: 800.421.5643
sitatours@sitatours.com | www.sitatours.com
Other Locations: New York, Dallas, Houston, Chicago, Toronto
and Vancouver.
Roger Mahal, Chairman & CEO
Laudie Hanou, Vice President
Established/Joined: 1933/2000
Destinations: Africa, Middle East, Asia,
Indian subcontinent, South Pacific and South America
Programs & Services: With over 77 years of travel ex-
cellence, the company continues its tradition of offering
the finest of journeys at exceptional value. SITA provides
tailor-made (customized) travel as well as dated departures
to destinations worldwide. SITA is renowned for its highly
experienced team of international travel specialists and is
dedicated to excellence in every element of its programs.
Award-Winning Africa and Asia programs: SITA has been
awarded by National Geographic Traveler, Ministry of Tourism
India, Travel Weekly and other fine publications and tourism
boards for its outstanding, signature programs.
Special Groups: Solar eclipse, rail journeys, culinary, and
pre/post cruise extensions are all available. In addition to
deluxe touring, SITA offers affordable, value-added ‘Air &
Land’ tours to destinations such as China, Egypt , Kenya,
South Africa, Brazil & the Galapagos. Air only is also
available to a variety of destinations worldwide.

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22USTOA122109 11/26/09 3:45 PM Page 31
Active Member Corporate Profiles
STELLA TRAVEL SERVICES
300 Continental Boulevard
Suite 350
El Segundo, CA 90245
Michael Londregan, President
왎 Qantas Vacations
Tel: 310.535.1000 | Fax: 310.640.1024 | Reservations: 800.641.8772
booknow@qantasvacations.com | www.qantasvacations.com
Destinations: South Pacific
Programs/Services: Escorted and independent tours, FITs,
air/land specials, motorcoach tours, self -drive vacations,
luxury lodges, honeymoons, small ship cruises, adventure
safaris, special interest tours, custom group travel, air
consolidation.
왎 Travel2 / Islands in the Sun
Tel: 310.536.3306 | Fax: 310.524.9589 | Reservations: 800.828.6877
booknow@travel2-us.com | www.travel2-us.com
Destinations: Asia and South Pacific
Programs/services: Escorted and independent tours,
FITs, air/land specials, self-drive vacations, luxury lodges,
honeymoons, small ship cruises, adventure safaris, special
interest tours, air consolidation.
왎 Travel Indochina
Tel: 310.414.2205 | Fax: 310.414.2200 | Reservations: 866.892.9216
info@travelindochina.com | www.travelindochina.com
Destinations: Asia
Programs/Services: Small group journeys, family journeys,
deluxe itineraries, escorted and independent tours,
honeymoons, tailor-made FIT and group departures,
special interest tours.
SWAIN TOURS
6 W Lancaster Avenue,
Ardmore PA 19003
Tel: 800.227.9246
info@swaintours.com | swaintours.com
Ian Swain, President and CEO
Established/Joined: 1987/2006
Destinations: Australia, New Zealand, Tahiti,
Fiji, Cook Islands, China, Thailand, Japan, Vietnam,
Singapore, Cambodia, Myanmar, India, Maldives, Bali,
South Africa, Namibia, Botswana, Zambia, Zimbabwe, Kenya,
Tanzania, Seychelles, Mauritius, Rwanda, Uganda, Egypt,
United Arab Emirates.
Programs & Services: For more than 22 years, Swain has
been expertly customizing innovative and unique leisure
travel, to provide unrivaled service for the sophisticated
traveler. Swain distinguishes itself by crafting detailed
itineraries that are designed with creativity and flexibility
for travel your way. Fully customized FITs, independent
vacations and special interest group requirements are
supported by Swain offices overseas.
왎 United Vacations
Programs/Services: Swain designs tailor-made vacations
to Australia, New Zealand, Southern and East Africa and
Egypt for United Airlines’ vacation division. Swain is your
secret to providing clients with the most innovative, cost-
effective and memorable vacations to exotic destinations
within Australia, New Zealand, South Africa, Botswana,
Victoria Falls, Kenya, Tanzania, Egypt and more.
Unparalleled expertise is guaranteed, with most of their
dedicated team hailing from the destinations they sell.
SUNNY LAND TOURS
21 Old Kings Road North, Suite B-212
Palm Coast, FL 32137
Tel: 386.449.0059 | Fax: 386.449.0060
Reservations: 800.783.7839
tours@sunnylandtours.com | www.sunnylandtours.com
Elie Sidawi, Chairman & CEO
Established/Joined: 1964/1995
Destinations: Central & South America, Eastern Europe,
Eastern Mediterranean, the Middle East, North Africa.
Programs & Services: Sunny Land is a prominent provider
of distinguished service with added value in our our
premium destination in Costa Rica, Egypt, the Middle East,
Peru and the Galapagos Islands. Commissions range up to
20%. Sunny Land Tours is your one-stop tour operator for
exotic and ancient destinations. Clients who share an
interest in discovery-style travel and support sustainable,
responsible tourism to enrich their travel experience and
have a positive effect on the environment and local culture
are the best match to Sunny Land Tours’ programs.
Choose Sunny Land to access best deals and personalized,
fast service, generous commissions and guaranteed
competitive deals.
Types of programs include locally hosted tours, custom
designed FITs, hotels and lodges, romantic getaways and
honeymoons, exotic and ecological cruises, soft adventures,
safaris and special interest.
SUPER VALUE TOURS
1170 Durfee Avenue, Suite A
South El Monte, CA 91733
Tel: 877.388.1777
Fax: 626.575.9876
supervaluetours.com
info@supervaluetours.com
Roy Liao, Project Director
Destinations: Japan and China
Programs & Services: Super Value Tours offers deluxe tour
programs to Japan and China. All-inclusive air and land
programs feature deluxe hotels, most meals, sightseeing,
and English-speaking guides. With frequent departures, the
company follows its mission of “providing happy touring”
to a broad range of travelers throughout the year.
왎 Signet Tours
Tel: 877.307.8615 | Fax: 626.575.3383
signettours.com | info@signettours.com
Destinations: Japan, Taiwan, China, Thailand
Programs/Services: Signet Tours provides deluxe
escorted tours throughout Asia tailored to Chinese-
speaking clientele.
왎 Supernet Tour and Travel
Established/Joined: 1997/2009
Programs/Services: As the parent company for Super
Value and Signet Tours, Supernet Tour and Travel operates
in several countries throughout Asia and North America.
See Corporate Spotlight Spread on Pages 38-39
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Active Member Corporate Profiles
TAUCK
10 Norden Place,
Norwalk, CT 06855
Tel: 203.899.6500
Reservations: 800.468.2825
info@tauck.com | www.tauck.com
Dan Mahar CEO
Established/Joined: 1925/1975
Destinations: North America, Latin America, Europe,
Asia, Africa and Australia
Programs & Services: The world’s premier name in upscale,
escorted travel, Tauck celebrates its 85th anniversary in
2010. In over 60 countries worldwide, Tauck showcases the
“must-see” attractions in each destination, enhancing the
experience with in-depth commentary and insights that add
perspective and understanding. Visits to iconic landmarks
are complemented with insider access to authentic “off-the-
beaten-path” cultural gems that are otherwise unavailable or
unknown to most travelers. Amazingly, Tauck also delivers
tremendous value: An independent traveler duplicating a
Tauck itinerary would spend up to 40% more than they
would with Tauck.
 Tauck’s portfolio of brands
 Tauck World Discovery — Authentic, engaging,
in-depth land journeys
 Tauck Small Ship Cruising — Award-winning river
and small ship cruises
 Tauck Bridges — Family travel adventures emphasizing
“shared enrichment”
 Tauck Culturious — Active, immersive, hands-on travel
experiences for boomers.
TRAVEL BOUND
5 Penn Plaza, 5th Floor
New York, NY 10001
Reservations: 800.808.9541
Groups: 800.808.9547
FIT: FIT.nyc@gta-travel.com
Groups: groups.tb@gta-travel.com
www.BookTravelBound.com
Nico Zenner, President
Established/Joined: 1982/1994
Destinations: Europe, U.K., Ireland & Scandinavia; Middle
East & Africa; Asia; Australia, New Zealand & South Pacific;
USA & Canada; Latin America & Caribbean.
Programs & Services: Travel Bound is a leading supplier
of FIT and customized group products to destinations
worldwide, offering an unparalleled live-allocation
inventory of more than 31,000 hotels in every category
and price range — from budget to superior deluxe. Travel
Bound also offers resorts, apartments and villas; private
and shared transfers; thousands of sightseeing tours,
activities and attractions; insurance; and land packages.
For groups, Travel Bound offers all of these products plus
air, motorcoach and more. Itineraries are customized to
suit any type of group. Free group quotes arrive promptly.
Travel Bound sells exclusively to travel agents, providing a
broad selection of products combined with value, expertise,
personalized service, and high commission.
As part of GTA, Travel Bound has the support and expertise
of more than 25 offices globally, and passes on the buying
power of GTA to travel agents.
32 U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
TRAVCORP USA
A portfolio of international travel companies
including market leaders in escorted
touring, premier independent travel,
boutique-style river cruising, youth travel &
adventure travel; catering to diverse travel
styles and budgets. Fundamental to the success
of the group have been strong, clearly differentiated brands:
 Trafalgar Tours — Leading escorted tour company to
Europe, the Americas and the South Pacific.
 Uniworld Boutique River Cruise Collection — Premier
river cruise company.
 Brendan — Escorted and independent tour options to
Europe, Latin America, South Pacific and Asia.
 Contiki — Escorted and independent tours all over the
world for 18- to 35- old travelers..
 Insight Vacations — First-class escorted journeys to
Europe, USA/Canada and Eastern Mediterranean.
 Grand European Tours — Leisurely first class fully
escorted tours to Europe and beyond for over 30 years.
 African Travel — Premier luxury tour operator to
Southern and East Africa, Egypt and the Indian Ocean.
 Lion World Tours — Group and individual tours to
Southern and East Africa.
 AAT Kings — Australia and New Zealand’s Number 1
tour operator
 Destination America — Inbound/Receptive Operator of
escorted tours & groups for USA, Canada, Mexico.
See Corporate Spotlight Spread on Pages 40--41
TRAVEL IMPRESSIONS
465 Smith Street
Farmingdale, NY 11735
Tel: 631.845.8000
Reservations: 800.284.0044
www.travelimipressions.com
Steve Gorga, President and CEO
Established/Joined: 1974/1997
Destinations: Caribbean, the Bahamas, Bermuda,
Latin America, Canada, United States, Europe,
Eastern Mediterranean, Dubai, South Africa, Australia,
New Zealand, Fiji, Islands of Tahiti
Programs & Services: We provide scheduled air/land
packages, FITs, fly/drive and independent packages from
every gateway in the United States. Packages include air,
hotel, car, transfers, meal plans, sightseeing, personalized
meet and greet, attraction tickets, special value-added
inclusions and specialized cruise opportunities in Europe.
Awards & Recognition: 2005, 2006, 2007, 2008 Travel Weekly
Readers Choice Award: Best Tour Operator, Sales & Service;
2006, 2007, 2008 Travel Weekly Readers Choice Award: Best
Tour Operator, Domestic: Travel Age West Editors Pick: Best
Tour Operator, Website Designed Specifically For Travel
Agents 2006; Best Tour Operator Mexico 2007, 2008, 2009;
Most Knowledgeable Reservations Staff 2009; AAA 2008
Tour Partner of the Year and Best in Technology; Nexion
2009 Agent Choice Award: Best Agent Customer Service
Experience; MailPound’s 2009 Agent Choice Award: Most
Agent Friendly Tour Operator
See Corporate Spotlight Spread on Pages 42-43
22USTOA122109 11/26/09 3:46 PM Page 33

Active Member Corporate Profiles

TUI TRAVEL
TUI Travel is a leading international leisure travel group
that operates in approximately 180 countries worldwide
and serves more than 30 million customers in over 20
source markets. The Group employs approximately 48,000
people and mainly serves the leisure travel consumer.
The company operates a number of well known North
American brands offering diverse leisure opportunities.
Inquiries should be made with each brand directly
 TUI Escorted Tours and Expeditions
 TCS & Starquest Expeditions  TRAVCOA  YMT Vacations
 TUI Travel Independent Vacations
 Air France Holidays  Brian Moore International Tours
 EEI Travel  Europe Vacations  go-today.com
 LANVACATIONS  Virgin Vacations
 TUI Marine
 Footloose Sailing Charters  The Moorings
 The Moorings Crewed Yacht Vacations
 The Moorings Power Yacht Vacations  Sunsail  Sunsail Flotillas
 TUI Student Travel
 Educatours  Educational Tours  GradCity.com
 Impact Educational Tours  Jumpstreet Tours  KSA Events
 New Horizons Tour & Travel  School Voyageurs
 StudentCity.com  Travel Adventures  World Class Vacations
 Young Explorers
 TUI Adventure
 Caradonna Dive Adventures  Cayman Express
 Continental Dive Vacations  Country Walkers  Footloose
 iExplore  International Expeditions  PADI Travel Network
 TrekAmerica  Trip-N-Tour  Zegrahm & Eco Expeditions
VIKING RIVER CRUISES
5700 Canoga Avenue, Suite 200
Woodland Hills, California 91367
Tel: 818.227.1234
Reservations: 877.66.VIKING
info@vikingrivercruises.com
www.vikingrivercruises.com
Torstein Hagen, Chairman and CEO
Established/Joined: 1997/2004
Destinations: Europe, Russia, Ukraine, China, Egypt.
Programs/Services: Viking River Cruises operates the
world’s largest fleet of 18 deluxe vessels including the best
ships in each region. Europe’s state-of-the-art Viking Legend
offers a quieter ride using hybrid engines and two decks
of French balconies. Completely renovated Russian Viking
Surkov and Viking Kirov provide spacious all-outside deluxe
staterooms and suites. China’s Viking Century Sun delivers
5-star service, all-balcony staterooms and onboard dining
with a choice of Western cuisine or menus by Martin Yan.
Viking’s all-inclusive cruises and fully escorted cruisetours
include deluxe riverview accommodations, daily tours led
by English-speaking guides, all meals in elegant, single-
seating restaurants and cultural enrichment including
their signature Old World Highlights® program and
Culture CurriculumSM lecture series. Low-cost air fares
are also available.
Viking has been honored multiple times on Condé Nast
Traveler’s Gold List, Travel + Leisure’s World’s Best Awards and
Travel Weekly’s Readers Choice Awards, among others.

WORLDSTRIDES
590 Peter Jefferson Parkway, Suite 300
Charlottesville, VA 22911
Jim Hall, President and CEO
Established/Joined: 1967/1994
 WorldStrides – Education Division
Tel: 800.999.7676 | www.worldstrides.org | requestinfo@worldstrides.org
Destinations: Historic East Coast, Western Europe, Florida,
California, Costa Rica, China.
Programs/Services: Hands-on educational travel programs
for elementary, middle, and high school groups. Accredited
travel study school.
 Accent Group – University Division
Tel: 800.422.2368 |www.accentgrp.com | accent@accentgrp.com
Destinations: Asia, Western Europe, Africa, Eastern Europe,
Middle East, South America, Central America.
Programs/Services: Outbound international group study
programs for colleges and universities. Hotel-based group
travel to major cities.
 Heritage Festivals/BGA – Performing Division
Tel: 800.223.4367 | www.heritagefestivals.org | www.bgaevents.org
Destinations: Most major U.S. cities, custom group
programs to Europe, and specialty programs to perform at
Carnegie Hall and college bowl games.
Programs/Services: Music festivals and performance
opportunities for middle and high school bands, choirs, and
orchestras.

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34USTOA122109 11/26/09
Bruce Hodge
President
5757 West Century Boulevard
Suite 807
Los Angeles, CA 90045
Tel: 800.387.8850 | Fax: 800.665.4432
info@goway.com
www.goway.com
Established/Joined 1970/1994
Associations/Affiliations
ASTA, ACTA, TOP, USTOA
Officers
Bruce Hodge, President
Peter Lacy, Vice President, Finance
Reserva tions 800.387.8850
Reservations Manager
Shirley Rourke, 888.469.2944
Customer Relations Manager
Cathy Mulrine. 800.387.8850
Group Sales Manager
Barbara Norton, 800.838.0618
Credit Card Acceptance
Visa, MasterCard, American Express,
Discover, Diners Club
TRAVELER PROFILE
Experienced travelers who want to broaden their
horizons with international experiences.
PROGRAMS & SERVICES


Long-haul air consolidation  Customized FITs
Escorted tours  Groups
DESTINATIONS
Africa, Middle East, Asia, Australia,
New Zealand, South Pacific Islands,
Latin America, Europe, Antarctica
U ST OA 2 0 1 0
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Active Member Corporate Spotlight
800.387.8850.
Fax: 800.665.4432
info@goway.com
www.goway.com
DESTINATIONS
Australia, New Zealand, Bali,
Bhutan, Cambodia, China,
Dubai, Hong Kong, Indonesia,
India, South Korea, Laos,
Malaysia, Mongolia, Myanmar,
Nepal, Oman, Philippines,
Singapore, Sri Lanka, Taiwan,
Thailand, Tibet, UAE, Vietnam
New for
20 1 0
TIN AMERICA BY GOWAY
Launch of new Latin America
brochure featuring tours to
Central and South America
ISLANDS ESCAPES
Now features Long Stay
vacations in the Cook Islands
ASIA BY GOWAY
New program to Sri Lanka.
Expanded Tibet Program
866.515.2874 (webfares)
800.245.0920
866.866.5494 (complex air desk)
Fax: 866.515.2877
Fax: 800.665.4432
info@africaexperts.com
onlinefares@goway.com
www.africaexperts.com
www.gowayair.com
General Manager
Vice President GOWAYAIR
Moira Smith
Jim Morrison
DESTINATIONS
DESTINATIONS
Botswana, Egypt, Israel, Jordan,
Africa, Asia, Australia, New
Mauritius, Madagascar,
Zealand, Middle East, Europe,
Morocco, Mozambique, Kenya,
South Pacific, Singapore, South
Oman, Namibia, Tunisia,
Africa, Tahiti, Thailand, Tonga,
Tanzania, Rwanda, Seychelles,
United Arab Emirates, Vietnam
South Africa, Swaziland,
Uganda, United Arab Emirates,
Zambia, Zanzibar, Zimbabwe
800.667.6601 800.838.0618
Fax: 800.665.4432 Fax: 800.893.4679
info@islandsescapes.com groups@goway.com
www.islandsescapes.com www.groupsonly.com
Manager General Manager
Carol Vahlbruck Barbara Norton
DESTINATIONS DESTINATIONS
Africa, Asia, Australia,
Bali, Fiji, Samoa, Tahiti,
New Zealand, South Pacific
Tonga, Cook Islands, Maldives,
Islands, Europe, Latin America,
Seychelles, Mauritius, Koh
Samui, Phuket Antarctica
AWARDS
AFRICA EXPERTS
Expanded tour program to Israel. New fully
 2009 Readers Choice Award Winner — Best Tour Operator, South Pacific —
Recommend magazine
escorted Holiday of a Lifetime to the
Middle East
DOWNUNDER
Official agent for North America for
 2009 Magellan Award Winner for Globetrotting magazine
 2009 “Ozzie” Award Winner — “Best Wholesaler” — voted by Australian
suppliers.
Presidents Cup (Melbourne Nov 2011)  2009 “Best Tour Operators" — Australia/New Zealand/South Pacific –
Travel Age West Editor’s Pick
An offical agent for Lions Clubs
 2007 “Best Tour Operators" — Australia/New Zealand/South Pacific —
International Convention (Sydney 2010)
Travel Age West Editor’s Pick
HOLIDAYS OF A LIFETIME
 2007 “Ozzie” Award Winner - “Best Wholesaler” — voted by Australian suppliers.
Complimenting our exiting
DOWNUNDER, Africa and Asia fully  2006 Opal Award Winner - “Best Wholesale Partner” – voted by over 4,500
escorted tours are now Middle Eastern and North American Aussie Specialist agents.
Latin American tours carrying Goway's  2006 New Zealand Tourism Award Winner —“Best Marketing Campaign”
"promise of something special"
 2003-2004 International Brochure of the Year Award
 Extraordinary Travel for Globetrotting Travelers

40 2010
THE WAY TO GO FOR 40 YEARS

Downunder · South Pacific · Africa · Asia

Latin America · Adventures Worldwide
Unlike many travel companies we really do have teams of specialists.
So whether it’s an African Safari, a Tahitian honeymoon, an Australian
getaway or an Asian adventure, be assured that you will receive our
gold standard customer service from our specific team of experts.

Call us today: 1-800-387-8850 www.goway.com www.gowayagent.com

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Active Member Corporate Spotlight

PROGRAMS & SERVICES

 Escorted and hosted tours
LATOUR
 Deluxe private car tours Tel: 800.825.0825
 Modular city packages Fax: 212.370.4007
 Shore excursions info@latour.com
 Independent vacations www.latour.com
 Custom groups and FITs
Managing Director,
DESTINATIONS Arthur Berman
Africa, Austria, the Baltics, Cambodia, Central FIT Manager
America, China, Czech Republic, Egypt, Greece, Jennifer Ferman
the Holy Land, Hong Kong, Hungary, India,
PRODUCTS & SERVICES
Indochina, Israel, Italy, Japan, Jordan, Korea,
Morocco, Poland, Portugal, Russia, Singapore,  Escorted and hosted tours
South America, Spain, Turkey, Vietnam  Deluxe tours by private car
 Independent vacations

 River cruises

 Shore excursions
A. Ady Gelber ISRAM  Modular city packages
President and CEO Tel: 800.223.7460  Custom groups & FITs
Fax: 212.370.1477 DESTINATIONS
www.isram.com Argentina, Belize, Bolivia, Brazil, Chile, Colombia,
info@isram.com Costa Rica, Ecuador, Galapagos, Guatemala,
233 Park Avenue South
Senior VP General Manager Panama, Peru, Uruguay
New York, NY 10003 Ilana Apelboim
Tel: 800.223.7460
Reservations Manager
Fax: 212.370.3477
Neomi Menahem
ORIENT FLEXI-PAX TOURS
info@isram.com Tel: 800.545.5540
Group Manager
www.isram.com Fax: 212.661.1618
David Avoth
Other Locations info@orientflexipax.com
FIT Manager
Israel, Egypt, London, Hungary
Tina Ellis www.orientflexipax.com
VP General Manager
Established 1967 PRODUCTS & SERVICES Rosaline Doustan
Associations/Affiliations  Escorted and hosted tours
 Special interest tours
PRODUCTS & SERVICES
ASTA, TOP, CLIA, IATAN, PATA, USTOA  Escorted and hosted tours
 Independent vacations
Officers  Shore excursions
 Deluxe tours by private car
 Independent vacations
A. Ady Gelber  Custom groups and FIT.s
 River cruises
President and CEO DESTINATIONS:  Modular city packages
Ilana Apelboim Israel, Egypt, Greece, Turkey, Jordan, Morocco  Custom groups & FITs
Senior Vice President
& Chief Operations Officer DESTINATIONS:
Eileen Lowe Hart China, Hong Kong, Japan, Thailand, Singapore,
Senior Vice President, EUROPETOO Vietnam, Cambodia, Laos, Myanmar, Bali,
Marketing & Product Development Malaysia, Oman, Dubai, South Korea, Bhutan,
Tel: 877 387.1866 Mongolia, Taiwan, Philippines
Betty Van Dyke Fax: 212.599-1037
Senior Vice President, www.europetoo.com
Research, Development & Client Relations info@europetoo.com
VP, Technology General Manager
Marika Straftis Laura Di Carlo
800.223.7460 Operations Manager
Leonora Vorsovskaya
Credit Card Acceptance
Visa, MasterCard, Amex, Discover PRODUCTS & SERVICES
 Escorted and hosted tours
Profile Of Clients  Special interest tours
Upscale, professional,  Independent vacations
ages 30-70, plus family groups.  Modular city packages

 River cruises

 Custom groups and FITs

DESTINATIONS
U ST OA 2 0 1 0 Eastern & Central Europe, Russia, the Baltics
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Active Member Corporate Spotlight

ESCAPADE VACATIONS ELITE TRAVEL COLLECTION

Tel: 800.356.2405 Tel: 888.477.2649
Fax: 212.983.8497 www.elitetravelcollection.com
info@escapadevacations.com www.elitetravelcollection.com
www.escapadevacations.com Director of Sales & Marketing
VP General Manager Richard Krieger
Betty Van Dyke PRODUCTS & SERVICES
Operations Manager Exclusive accommodations, private services and
Elisa Pardo visits specially arranged for discerning travelers.
PRODUCTS & SERVICES DESTINATIONS
 Escorted & hosted tours Africa, Brazil, Central Europe, China, Egypt, Israel,
 Deluxe tours by private car
India, Italy, Russia, Peru, Vietnam, Russia,
 Fly/drive packages
Peru and more
 Independent vacations

 Modular city packages

 Custom groups & FITs

DESTINATIONS
Spain, Portuga

PRIDEWORLD
Tel: 866.774.3336
Fax: 212.507.9393
info@prideworldtravel.com
www.prideworldtravel.com
Managing Director
Richard Krieger
PRODUCTS & SERVICES
Luxury FIT & group travel
planning services
for the gay community
DESTINATIONS
Worldwide.

New for
20 1 0
 Introducing the Elite Travel Collection – a
superb selection of extraordinary travel
experiences worldwide. Designed for
discerning travelers eager to experience
the world’s finest accommodations,
private services and exclusive visits.
 Family tours to Israel, Egypt, Peru,
Central Europe, China and Spain.
 New eco-adventures in Latin America
by land and sea.
 Expanded selection of deluxe Nile
cruise programs in Egypt.
 Shore excursions worldwide by private car.

 Daily guaranteed departures on escorted

tours to Israel. U ST OA 2 0 1 0
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Active Member Corporate Spotlight

Signet Tours Supernet Tours

1170 Durfee Ave, Suite E 170 Durfee Ave, Suite E
South El Monte, CA 91733 South El Monte, CA 91733
Tel: 626.388.9883 Tel: 626.388.9880
www.sigenttours.com
PROGRAMS/SERVICES:
SALES AND MARKETING CONTACT: As the parent company for Super Value and
Scott Ho, V.P Sales and Marketing Signet Tours, Supernet Tours and Travel
scott.ho@signettours.com operates in several countries throughout
RESERVATIONS:
Asia and North America.
Tel: 626.388.9883
9 a.m. to 5 p.m. Mon-Fri
10 a.m. to 2 p.m. Sat
CREDIT CARDS ACCEPTED:
American Express, Visa, MasterCard
and Discover
Roy Liao PROGRAMS AND SERVICES:
Project Director Signet Tours offers tour programs to Japan, China,
Thailand and Taiwan. Our all-inclusive deluxe escorted
tours to Asia are tailored for Chinese-speaking clientele.
DESTINATIONS:
1170 Durfee Avenue, Suite A Japan, China, Thailand and Taiwan
South El Monte, CA 9173
Tel: 626.388.9876
877.388.1777
Fax: 626.575.9876
www.supervaluetours.com

Sales and Marketing contact:

Luz Barrueto
V.P Sales and Marketing
luz.barruto@supervaluetours.com
Reservations:
877.388.1777/626.388.9876
9 a.m. to 5 p.m. Mon-Fri
10 a.m. to 2 p.m. Sat
Credit cards accepted:
American Express, Visa,
MasterCard and Discover
PROGRAMS AND SERVICES
Super Value Tours offers deluxe tour
programs to Japan and China. Our
all-inclusive air and land programs
feature deluxe hotels, most meals,
sightseeing and English speaking guides. New for
DESTINATIONS:
Japan and China
20 1 0

U ST OA 2 0 1 0
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 A Company of Supernet Tours

Over 80,000 clients have claimed – “The BEST tour we’ve ever had”
toll free: 877 388 1777 supervaluetours.com

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AFRICAN TRAVEL  BRENDAN  CONTIKI HOLIDAYS
801 East Katella Avenue
Anaheim, CA 92805-6606
Tel: 714.937.4900
Fax: 714.937.4901
www.trafalgartours.com
Established/Joined
1947/1988
Associations
ASTA, ASTA-TOP,
IATAN, USTOA
Main Contact
Paul Wiseman, President
Reservations
800.854.0103
CRS Amadeus
PROGRAMS & SERVICES
Trafalgar has been fulfilling
dreams through the
experience of travel for
over 60 years. We offer
our clients a hassle-free
vacation that includes the
accommodations, luxury
transportation, must-see
sightseeing and authentic
local experiences, plus the
services of the finest tour
directors. Trafalgar delivers
the highest level of quality,
reliability and value. In fact,
98% of our clients say they
would recommend us to
their friends and family!
DESTINATIONS
Europe, North America,
South America, Eastern
Mediterranean, Australia
& New Zealand
U ST OA 2 0 1 0
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5:42 PM Page 40
Active Member Corporate Spotlight
TRAFALGAR TOURS  AAT KINGS
801 East Katella Avenue 1100 East Broadway
Anaheim, CA 92805 The Safari Building
Tel: 714.456.0505 Glendale, CA 91205
Fax: 714.456.0501 Tel: 800.421.8907
www.aatkings.com Fax: 818.507.5802
info@africantravelinc.com
Established 1912 www.africantravelinc.com
Associations
ASTA, ASTA-TOP, IATAN, Established 1976
PATA, AFTA, USTOA Associations
IATAN, USTOA, APTA
Main Contact
Jeff Adam, Main Contacts
VP Sales & Marketing Anne Bellamy
jeff.adam@aatkings.com President
Reservations Dave Herbert
866.240.1659 Managing Director
Heidi Podjavorsek
CRS Sabre, Director
Calypso
Sales & Marketing
Reservations
800.421.8907 or
818.507.7893
800.727.7207 for Air Centre
CRS Sabre
PROGRAMS & SERVICES
The Number One tour
operator in Australia,
providing:
 Escorted tours
 Independent Vacations
 4WD Outback PROGRAMS & SERVICES
Expeditions Africa specialist for FITs,
 Camping Safaris custom safari experiences
and special interest
 Sightseeing Tours
groups to Southern Africa,
 City Stopover Packages
East Africa, Egypt and
 Small Group Touring Dubai.
DESTINATIONS
DESTINATIONS
Australia and
South Africa, Botswana,
New Zealand
Namibia, Zimbabwe,
Zambia, Kenya, Tanzania,
Mozambique, Seychelles,
Mauritius, Egypt, Uganda,
Rwanda, Madagascar
and Dubai.
21625 Prairie Street
Chatsworth, CA 91311
Tel: 818.428.6000
Fax: 818.772.6492
info@brendanvacations.com
www.brendanvacations.com
Established 1969
Associations
USTOA (founding member),
ASTA, ASTA-TOP, IATAN,
CLIA, PATA
Main Contact
Don Cooper, President
Reservations
800.421.8446
CRS Amadeus, Sabre,
Calypso
PROGRAMS & SERVICES
 Escorted, locally guided and
customized independent
vacations with 3-, 4- and
5-star accommodations
 Self-drive and chauffeur
driven vacations in Ireland,
U.K., Australia and
New Zealand
 Resort and city breaks
 Russia, South America, Asia
and Egypt, Galapagos and
Patagonia cruises
 Group travel
DESTINATIONS
Europe, Ireland & Scotland,
USA, Canada & Mexico,
South & Central America,
Asia, Australia & New
Zealand, Tahiti & Fiji
801 East Katella Avenue
Anaheim, CA 92805
Tel: 714.935.0808
Fax: 714.935.2556
info@contiki.com
www.contiki.com
Established 1962
Associations
IATAN, NTA, SYTA,
ASTA, USTOA
Main Contact
Greg Fischbein, President
Reservations
800.CONTIKI (266.8454)
CRS Sabre, Amadeus
PROGRAMS & SERVICES
Contiki Holidays operates
tours all over the world
delivering a omprehensive
range of itineraries for
18 to 35 year-old travelers.
Founded in 1962, Contiki
continues to offer a hassle-
free travel experience to
a growing market
population.
DESTINATIONS
Europe, Australia, New
Zealand, Canada, U.S.
(including Hawaii and
Alaska), Mexico, Egypt,
Russia and Southeast Asia
34USTOA122109 11/26/09 5:42 PM Page 41

Active Member Corporate Spotlight

DESTINATION AMERICA  GRAND EUROPEAN TOURS  INSIGHT VACATIONS

LION WORLD TOURS  UNIWORLD BOUTIQUE RIVER CRUISES

801 East Katella Avenue 6000 Meadows Road 555 Theodore Fremd Avenue 33 Kern Road 17323 Ventura Boulevard
Anaheim, CA 92805 Suite 520 Suite C 204 Toronto, ON, Los Angeles, CA 91316
Tel: 714.935-0040 Lake Oswego, OR 97035 Rye, NY 10580 Canada M3B 1S9 Tel: 818.382.7820
Fax: 714.935-0042 Tel: 503.718.2262 Tel: 714.937.4990 Tel: 416.920.5466 Fax: 818.382.2709
www.dest-amer.com Fax: 503.718.5198 Fax: 714.940.1715 Fax: 416.920.9560 info@uniworld.comwww.uniworld.com
Established info@getours.com contactus@insightvacations.com info@lionworldtravel.com
www.getours.com www. insightvacations.com www.lionworldtravel.com Established 1976
1990
Established/Joined Associations–
Associations Established 1978 Established 1965 CLIA, ASTA, IATAN,
USTOA, NTA, TIA, ABA. 1979/2003
Associations Associations NTA, USTOA
Associations ASTA, ASTA-TOP, IATAN, ACTA,
Main Contact Main Contact
Christophe Ghaye USTOA, IATAN CLIA, IATAN USTOA, TICO, Guy Young
President Main Contact President and
Main Contact Main Contact
Hans Sohlstrom, President Marc Kazlauskas Lucille Sive Chief Executive Officer
Reservations
President President Reservations
800.552.5545 Reservations Reservations 800.733.7820
CRS Sabre 800.582.8380 416.920.5466 CRS Amadeus
800.387.2706 (US)
CRS Sabre 800.668.9968 (Canada)
2010 ANNUAL TOUR BOOK

CRS Sabre and

PROGRAMS & SERVICES
We specialize in
customizing to our clients’
exact specifications, high-
quality, exceptional value,
one-of-a-kind group travel
arrangements within the
USA, Canada and Mexico.
We offer a choice of Private
Label Series and Custom
Groups available at
moderate, first class and
superior accommodation
price points, featuring
transportation by
motorcoaches, trains,
cruises, an exciting choice
of exclusive sightseeing
and activities catering to
travelers of all interests
and walks of life, and a
flexible meal plan option.
DESTINATIONS
USA including Alaska and
Hawaii, Canada, National
Parks & Mexico.
PROGRAMS & SERVICES
Grand European Tours provides
an easy and enriching way to
travel to Europe on first class,
fully escorted tours. Celebrating
over 30 years of leisurely touring,
each of our well-crafted packages
are designed to be the vacation of
a lifetime by delivering first-class
adventure at affordable prices.
Our expanded product portfolio
of over 40 itineraries to Europe
and beyond includes European
River Cruises. Every trip includes
a team of travel experts to guide
your journey as you discover the
gems of your chosen destination.
Unique inclusive services include
VIP Door-to-Door airport transfer
service by private town car and
Dine-Around restaurant meals
on European Tours.
DESTINATIONS
Europe (including Great Britain
and Scandinavia), Russia, Egypt,
USA, Mexico, South America,
Australia and New Zealand.
PROGRAMS & SERVICES
Premium first class and
budget first class escorted
tours and cruises to
Europe, the Eastern
Mediterranean and
North America.
 Smaller groups
 More legroom
 Quality hotels
 Desirable locations
 More included
sightseeing
 Delicious dining
 Personal service
 Preferred departures.
DESTINATIONS
Europe (including Great
Britain and Scandinavia),
North America and the
Eastern Mediterranean
Amadeus
PROGRAMS & SERVICES
Los Angeles-based
Uniworld Boutique River
Cruise Collection, the
premier river cruise
company, features
intimate, elegant boutique
hotel-style cruise ships
with an average capacity of
134 guests, an award-
PROGRAMS & SERVICES winning staff with a ratio
FIT, group, escorted and
of one staff member to
special interest tours
every three guests, world-
to Southern, East and class cuisine, and expertly
Central Africa, as well
planned itineraries with
as Egypt. Manages
custom-blended shore
South African Airways’ excursions. The company
tour program
offers over 500 departures
(SAA Vacations) with
on 35 itineraries sailing on
affordable luxury
9 rivers in 16 countries
packages — throughout Europe, Egypt,
www.flysaavacations.com.
and China.
DESTINATIONS DESTINATIONS
South Africa, Botswana, Europe, Egypt and China
Namibia, Zambia,
Zimbabwe, Kenya,
Tanzania, Zanzibar,
Mauritius, Mozambique,
Seychelles, Egypt,
Rwanda and Uganda
U ST OA 2 0 1 0
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34USTOA122109 11/26/09 4:12 PM Page 42

Active Member Corporate Spotlight

New for
PROGRAMS AND SERVICES
Travel Impressions, one of the country’s oldest and
20 1 0
largest tour operators with 35 years of experience
selling destinations worldwide, is a wholly owned
subsidiary of American Express Travel Related
Services Company, and provides a diverse array
of vacation travel packages for travel agents to
promote and sell to their clients. We provide
scheduled air/land packages, FITs, fly/drive packages
and independent packages from every gateway in
the United States. Packages include air, hotel, car,
transfers, meal plans, sightseeing, personalized meet
and greet, attraction tickets, special value-added
inclusions and specialized cruise opportunities in
Europe and the Islands of Tahiti.
ECOMMERCE
Steve Gorga, CTC Travel Impressions eCommerce suite of products
President and CEO offers a full line of web and booking applications
designed to fit a wide range of travel agency
business models. We’ve also introduced a Travel
Agent Resource Center that is an online, one-stop
465 Smith Street shop for promotional tools, electronic brochures,
Farmingdale, NY 11735 agent tools, customizable marketing materials,
Tel: 631.845.8000 training, news and information, downloadable forms,
Fax: 631.845.8095 social networking and more. Travel Impressions
www.travelimpressions.com focuses on serving travel agents and their clients
with a Cancel For Any Reason Travel Protection
Other Locations plan; strong supplier partnerships for the best
Bethlehem, PA prices, service and availability; award-winning
customized documents; and excellent commissions,
Established/Joined 1974/1997
booking incentives and exclusives.
Officers
Steve Gorga, CTC, President & CEO AWARDS AND RECOGNITION
 2005, 2006, 2007, 2008 Travel Weekly Readers’ Choice
Stacy Riback, Chief Financial Officer
Award: Best Tour Operator, Sales & Service
Associations/Affiliations  2006, 2007 & 2008 Travel Weekly Readers’ Choice
ARTA, ASTA, CLIA, IATAN, USTOA Award: Best Tour Operator Domestic TravelAge West
Editor’s Pick: Best Tour Operator Website Designed
Executive Vice President and General Manager.
American Express Vacations
Specifically For Travel Agents 2006; Best Tour
Francesca Bonavita, 631.465.2420 Operator Mexico 2007, 2008 & 2009; Most
Knowledgeable Reservations Staff 2009
Senior Vice President & Chief Marketing Officer  AAA 2008 Tour Partner of the Year and
John Hanratty, 631.465.2890 Best in Technology
 Nexion 2009 Agent Choice Award: Best Agent
Vice President, Sales
Barbie Groves, 770.939.4600 Customer Service Experience
 MailPound 2009 Agent Choice Award:
Senior Director, Corporate Communications Most Agent-Friendly Tour Operator
Sallie Rawlings, 631.465.2769
DESTINATIONS
Reservations The Caribbean, Islands of the Bahamas, Bermuda,
800.284.0044 Canada, Mexico, Central and South America, Europe,
9:00 a.m. to 9:00 p.m. Mon-Fri (EST) the Eastern Mediterranean, Dubai, South Africa,
10:00 a.m. to 6:00 p.m. Sat (EST) Australia, New Zealand, Fiji, the Islands of Tahiti,
Hawaii and the Continental U.S. (including Arizona,
CRS Boston, California, Colorado, Florida, Las Vegas,
Galileo, Sabre Reno/Tahoe, New Orleans, New York, Utah,
Washington, D.C. and Wyoming).
Credit Card Acceptance
American Express, Discover, MasterCard, Visa

U ST OA 2 0 1 0
42 WWW. U ST OA . C O M
WWW. U ST OA.TRAVEL
 Rediscover Cancun and Cozumel…

Featuring an array of amenities, facilities and unlimited

Gran Meliá Cancun is just 15 minutes from Cancun’s
International Airport and 5 minutes from the city’s most
popular areas for shopping, dining and nightlife. Five
magnificent Mayan-inspired pyramids rise above a 1,500
linear ft. stretch of white sandy beach, surrounded by lush
vegetation and our exclusive 9 hole golf course. Relish in
five-star comfort and luxury and experience the service
that has earned us a “4 Diamonds rating from the AAA”.
amounts of fun, this beautiful beachfront resort is directly
across the street from the island’s premier golf course
designed by the Nicklaus Design Group and just three miles
from San Miguel, Cozumel’s main shopping area. The perfect
place to enjoy the crystal clear waters of the Caribbean Sea
and the white-sand beaches for which Cozumel is well known;
Meliá Cozumel offers a casual, comfortable and inviting
resort experience that is certain to satisfy one and all.

Paradisus Riviera Cancun luxury, all inclusive resort stretches
along a lush tropical mangrove preserve on a 5,000 foot long
Caribbean coastline and whose beach is protected by the
second largest coral reef formation in the world. Explore local
beaches and attractions and discover world famous Mayan
archeological sites such as Tulum, Coba, and Chichen Itza. The
resort itself recreates a Mayan village setting with narrow paths
and charming three-story bungalows. The exclusive Royal
Service Suites are a member of The Leading Hotels of the
World. Paradisus Riviera Cancun is ideal for a family vacation,
a romantic getaway or even a large event or celebration.
Designed to raise eyebrows, blur boundaries, tempt, tease and
seduce. An experience beyond mere accommodation, The
essence of ME Awakens you, be it in the Rande Gerber lounge,
Cancun’s most arousing night scene, Maxim pool bar, one of
Mexico’s largest infinity-edged pool or on “The Level”, an
entire adult-oriented floor with the private lounge the living
room. In-room amenities range from free pre-tuned iPods to
private Jacuzzis to original works by artist Yuri Zatarian, while
indulgent Mediterranean and Asian cuisine wets the appetite
on the most perfect stretch of beach in the western
hemisphere. At the heart of it, in the heat of it, is ME by Meliá.

1% Bonus Commission When You Book Online with Quest for Agents Reservations
www.travelimpressions.com 800-284-0044
Tours operated by Travel Impressions. Information is accurate at time of printing and is subject to changes, exceptions, cancellation charges and restrictions.
All advertised savings are reflected in price. Rates subject to change based on currency fluctuations. Not responsible for errors or omissions in the printing of
this ad. Additional higher priced packages available. Valid for new bookings only. CST #2029006-20, IOWA #758, NEVADA #2004-0029,Washington UBI #602
425 801. LA9568-09_KL_10.26.09

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44USTOA122109 12/1/09 10:28 PM Page 44

USTOA
Supplier Members Index
Making travelers’ dreams come true
is the goal of all USTOA members. Our Associate and Allied supplier members
join USTOA to work closely with our Active members. Their innovations in
transportation and hospitality, destination and marketing support, plus up-to-date
tour components and enhancements are invaluable in keeping our Active
members on top of our busy, challenging and competitive travel marketplace.

Associate and Allied members are listed alphabetically according to service type.
Attractions, Ground Operators/Services members and Tourist Organizations are
then listed alphabetically under the country or region they promote.

Advertising Iceland 62 Hotels & Resorts 73 Ireland 91

& Public Relations 46 India 62 Insurance & Medical Israel 91
Airlines & Airport Ireland 64 Assistance 78 Italy 91
Authorities 46 Israel 64 Marketing & Travel Japan 91
Attractions Italy 64 Related Services 78 Jordan 91
Australia 50 Japan 64 Media 81 Korea 91
Austria 50 Jordan 64 Technology & Reservation Luxembourg 91
Canada 50 Kenya 64 Systems 82 Macau 91
England 50 Malaysia 65 Tourist Organizations Malaysia 91
Netherlands 50 Malta 65 Mexico 91
Argentina 84
Scotland 51 Mexico 65 Morocco 91
Australia 84
Switzerland 51 Middle East 65 Namibia 92
Austria 84
USA 51 Mongolia 66 Netherlands 92
Belgium 84
Sub-Orbital Space Flight 52 Morocco 66 Nicaragua 92
Bermuda 84
Car Rentals 52 Namibia 66 Norway 92
Botswana 84
Cruise Lines 52 Nepal 66 Peru 92
Brazil 84
Cruise Operators 52 Netherlands 66 Poland 92
Canada 86
New Zealand 66 Portugal 92
Financial Services 54 Chile 87
Oman 66 Romania 92
Ground Operators/Services China 87
Panama 66 Scotland 92
Africa 55 Colombia 87
Papua New Guinea 66 Singapore 92
Argentina 55 Costa Rica 87
Peru 66 South Africa 92
Asia 55 Croatia 87
Poland 68 Spain 92
Austria 56 Cyprus 88
Romania 68 Sweden 93
Bhutan 56 Czech Republic 88
Russia 68 Switzerland 93
Bolivia 56 Denmark 88
Singapore 68 Taiwan 93
Brazil 56 Ecuador 88
South Africa 68 Thailand 93
Canada 56 Egypt 88
South America 68 Turkey 93
Chile 56 El Salvador 88
Spain 68 United Arab Emirates 93
China 57 England 88
Switzerland 68 United Kingdom 93
Costa Rica 58 Finland 88
Tanzania 68 USA 93
Croatia 58 France 88
Thailand 68 Wales 94
Czech Republic 58 French Polynesia 88
Tunisia 68 Trade Associations 96
Ecuador 58 Germany 88
Turkey 69 Trade Shows 98
Egypt 60 Greece 90
Uganda 69 Visa & Passport Services 98
England 60 Hong Kong 90
United Arab Emirates 70
Europe 60 Hungary 91
USA 70
French Polynesia 62 Iceland 91
Vietnam 72
Germany 62 India 91
Multi-Country 72
Greece 62
Hong Kong 62
Associate Members consist of Worldwide Airlines, Car Rental Companies, Cruise Lines,
Hotel/Resort/Restaurant Groups; Tourist Organizations and Trade Associations.
Allied Members consist of Advertising & Public Relations,Airlines (Local),Airport Authorities,
Attractions, Cruise Operators, Financial Services, Ground Operators/Services, Independent
Hotels/Resorts/Restaurants, Insurance & Medical Assistance, Legal Services, Marketing &
Travel Related Services, Media, Museums, Publications, Technology & Reservations Systems,
Trade Shows and Visa & Passport Services.

44
 THIS IS WHY I’m a
VTC
Apply Today!
arccorp.com/vtc

Getting an industry
ID number was critical
to my business.

Becoming a VTC with a unique ARC Number

was a big deal. Not only did it complement my
brand, but it also allowed me to establish those important relationships
with suppliers, tour operators, and other industry partners.
The ARC Verified Travel Consultant (VTC) Program provides travel professionals who don’t ticket
through ARC the tools and services needed to boost their bottom line, strengthen their business and
make their clients’ travel experiences better. Come find out why the VTC program is a perfect fit for
your travel business. arccorp.com/vtc

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46USTOA122109 11/25/09 6:25 PM Page 46

AIRLINES & AIRPORT AUTHORITIES AUSTRIAN AIRLINES

17-20 Whitestone Expressway
AIR CANADA Whitestone, NY, 11357, USA
2 Queen Street East, Suite 100 Tel: 718.670.8623
ADVERTISING & PUBLIC RELATIONS Toronto, ON, M5C 3G7, CANADA Fax: 718.670.8640
www.austrianair.com
Tel: 714.374.6343
AFAR MEDIA Fax: 714.374.6343 hellmut.narz@austrian.com
8 West 36th Street Mr. Hellmut Narz
www.aircanada.ca
New York, NY 10018, USA Incentive and Special Project Manager
anna.innis@aircanada.ca
Tel: 917.210.1736 North America
Ms. Anna Innis
Fax: 212.382.2037
Manager Leisure Sales USA BANGKOK AIRWAYS
www.afar.com
claude@afar.com AIR FRANCE 99 Mu 14, Vibhavadirangsit Road, Chum Phon,
Mr. Claude Girard 125 W 55th Street, New York, NY, 10019, USA Chatuchak, Bangkok, 10900, THAILAND
Executive Director Travel Tel: 212.830.4020 Tel: 66.2.265.5678
Fax: 212.830.4292 Fax: 66.2.265.5522
EDELMAN PUBLIC RELATIONS www.airfrance.us www.bangkokair.com
WORLDWIDE irlai@airfrance.fr sales@bangkokair.com
200 E. Randolph Drive, Suite 6300 Ms. Irene Lai Mr. Chulin Kocharoen, Assistant Sales Director
Chicago, IL, 60601, USA Tour Operator Sales Manager
Tel: 312.240.2659 BLUE STAR JETS
Fax: 312.240.2902 AIR INDIA 805 Third Avenue, 28th Floor, New York, NY,
www.edelman.com 570 Lexington Avenue, New York, NY, 10022, USA 10022, USA
cathleen.johnson@edelman.com Tel: 212.407.1311 Tel: 212.461.6540
Ms. Cathleen Johnson Fax: 212.407.1452 Fax: 212.888.1803
Executive Vice President-General Manager www.airindia.com www.bluestarjets.com/travel
csarkar@airindiausa.com andreas@bluestarjets.com
HERMAN ASSOCIATES Mrs. Chitra Sarkar, Executive Director - Americas Ms. Andrea Spring, Managing Partner
261 Madison Ave, 11th floor
New York, NY, 10016, USA AIR NAMIBIA CATHAY PACIFIC AIRWAYS
Tel: 212.616.1190 x261 One Penn Plaza, Suite 1416 360 Post Post Street, Suite 300, San Francisco, CA,
Fax: 212.725.0172 New York, NY, 10119, USA 94108, USA
www.hermanassociatesnewyork.com Tel: 646.467.9670 Tel: 415.982.3242
sherman@HermanAssociatesNewYork.com Fax: 646.649.9170 Fax: 415.397.8731
Mr. Stuart Herman www.airnamibia.com.na www.cathaypacific.com
President epechstein@aviareps.com scott_mowrer@cathaypacific.com
Mr. Eric Pechstein Mr. Scott Mowrer, Senior VP - Americas
INNES COMMUNICATIONS Manager - Sales and Marketing
190 Boulevard CONTINENTAL AIRLINES
Hasbrouck Heights, NJ, 07604, USA AIR PACIFIC 1600 Smith, Room 1649C-HQSNL
Tel: 201.426.0050 6080 Center Drive, Suite 490 Houston, TX, 77002, USA
Fax: 201.426.0054 Los Angeles, CA, 90045, USA Tel: 908.397.0665
www.innesadvertising.com Tel: 310.568.8676 Fax: 908.281.9864
peter@innesadvertising.com Fax: 310.568.8677 www.Continental.com
Mr. Peter Innes www.airpacific.com patricia.cunningham@coair.com
President candrus@airpacific-lax.com Ms. Patty Cunningham
Ms. Candy Andrus Manager Transatlantic Leisure Sales
KB CREATIVE SERVICES Regional General Manager — The Americas
126 Washington Avenue DELTA AIR LINES
Chatham, NJ, 07928, USA AIR SEYCHELLES Department 753, PO Box 20706
Tel: 973.219.5700 c/o Aviareps, Inc., One Penn Plaza, Suite 1416 Atlanta, GA, 30320-6001, USA
Fax: 973.219.5700 New York, NY, 10119, USA Tel: 404.677.5200
kbcreativeservices@mac.com Tel: 646.467.9670 Fax: 404.715.6221
Ms. Kelly Brock Fax: 646.649.9170 www.delta.com
Owner www.airseychelles.com marianne.land@delta.com
epechstein@aviareps.com Ms. Marianne Land
KUNDELL COMMUNICATIONS Mr. Eric Pechstein. Sales Manager USA Manager - Leisure and Tour Sales
210 W. 89th Street, Suite 1N
New York, NY, 10024, USA AIR TAHITI NUI EGYPTAIR
Tel: 212.877.2798 1990 E. Grand Avenue, Suite 300 19 W. 44th Street, Suite 1701
Fax: 212.877.3387 El Segundo, CA, 90245, USA New York, NY, 10036, USA
www.kundellcommunications.com Tel: 310.662.1860 x237 Tel: 212.938.3500
LRKPR@aol.com Fax: 212.880.8820 Fax: 212.586.6599
Ms. Linda Kundell www.airtahitinui-usa.com www.egyptair.com
President npanza@airtahitinui-usa.com j.okeefe@egyptairnyc.com
Mr. Nicholas Panza, Vice President —The Americas Mr. Sameh Aziz, Regional Manager USA
SPRING, O BRIEN AND CO.
50 West 23rd Street, Suite 11 AIR WORLD ALLIANCE EMIRATES
New York, NY, 10010, USA 450 Seventh Avenue, Suite 705 55 E. 59th Street, 5th Floor
Tel: 212.620.7100 New York, NY, 10123, USA New York, NY, 10022, USA
Fax: 212.620.7166 Tel: 212.279.5394 Tel: 212.758.3944 x217
www.spring-obrien.com Fax: 212.279.6602 Fax: 212.758.4434
chris@spring-obrien.com www.kenya-airways.us www.emirates.com
Mr. Christopher Spring, President kirtis@kenyaair.net renate.graham@emirates.com
Ms. Kirti Surendran Ms. Renate Graham
Director — Sales & Marketing - North America Sales Manager Leisure — USA
46
U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
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ETHIOPIAN AIRLINES FINNAIR KINGFISHER AIRLINES

127 Lubrano Drive, Suite 203 228 East 45th Street 60 E 42nd Street, Suite 3120
Annapolis, MD 21401 USA New York, NY, 10017-3303, USA New York, NY, 10017, USA
Tel: 410.224.7688 Tel: 212.499.9000 Tel: 646.201.9122
Fax: 410.224.1499 Fax: 212.499.9040 Fax: 646.217.3059
www.ethiopianairlines.com www.finnair.com/us www.flykingfisher.com
paul@partnerconcepts.com mikko.turtiainen@finnair.com atul.kumria@flykingfisher.com
Mr. Paul Cohen, Director Mr. Mikko Turtiainen, Sales Director Mr. Atul Kumria, Head of Sales North America
GROUP SYSTEMS AMERICA LAN AIRLINES
285 West Side Avenue, Suite 277-9 6500 NW 22 Street, Miami, FL, 33122, USA
Jersey City, NJ, 07305, USA Tel: 786.265.6328
Tel: 201.484.8036 Fax: 305.670.8890
Fax: 201.526.7846 www.lan.com
EVA AIRWAYS www.groupsystemsamerica.com aortiz@lanchile.com
200 N. Sepulveda Blvd., Suite 1600, El Segundo, jfoster@apg-ga.com Ms. Alexandra Ortiz
CA, 90245, USA Mr. James Foster, President and CEO Events and Marketing Coordinator
Tel: 310.362.6600 | Fax: 310.362.6660 HAINAN AIRLINES LUFTHANSA GERMAN AIRLINES
www.evaair.com
18000 International Blvd., Suite 1188 1640 Hempstead Turnpike
garyhuang@evaair.com
Seattle, WA, 98188, USA East Meadow, NY, 11554, USA
Mr. Gary Huang, D.J.V.P
Tel: 206.453.0274 Tel: 516.296.9494
EVA Air offers more direct flights from the U.S. connecting Fax: 206.242.1210 Fax: 516.296.9675
to more destinations in Asia than any other airline. www.hnair.com www.lufthansa.com
Make one-stop in Taipei for China’s 14 major cities hiroshi.hainanairlines@comcast.net steve.hargin@dlh.de
and destinations throughout Asia from Los Angeles,
Mr. Hiroshi Oki, Agency Sales Manager Mr. Steve Hargin, Product Manager Special Sales-USA
San Francisco, Seattle, Newark and Vancouver.
Comfortable Boeings, competitive fares, three cabins, JET AIRWAYS MARTINAIR
friendly service. www.evaair.com Newport Tower, 26th Floor, 525 8750 NW 36th Street, Suite 300
See ad on page 17 Washington Blvd, Jersey City, NJ, 07310, USA Doral, FL, 33178, USA
Tel: 201.595.0640 Tel: 305.704.9839
EXPRESSJET CORPORATE AVIATION Fax: 201.653.8110 Fax: 305.994.5046
700 N. Sam Houston Parkway N., Suite 200, www.jetairways.com www.martinair.com
Houston, TX, 77867, USA lmarkovic@jetairways.com roberto.cuesta@martinairamericas.com
Tel: 832.353.1335 | Fax: 832.353.1153 Mrs. Lisa Markovic Mr. Roberto Cuesta, Jr.
www.expressjet.com VP Sales and Marketing Director Passenger Sales
amber.miraya@expressjet.com North America and Marketing-The Americas
Ms. Amber Miraya, Sales Representative

Buenos Aires - Argentina

The best way to know if

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46USTOA122109 11/25/09 6:26 PM Page 49

MUNICH AIRPORT QATAR AIRWAYS

Postfach 23 17 55 1430 K Street, 10th Floor
Munchen D-85326, GERMANY Washington, DC, 20005, USA
Tel: 49.89.97533140 Tel: 703.744.1319
Fax: 49.89.97533106 Fax: 703.744.1261 TACA AIRLINES
www.munich-airport.com www.qatarairways.com 1450 NW 87 Avenue, Suite 201
thomas.kube@munich-airport.de lkumar@qatarairwaysus.com Doral, Florida 33172
Tel: 305.593.5120 EXT. 302 | Fax: 305.629.8398
Mr. Thomas Kube Mr. Lali Kumar
www.taca.com
Head of Travel Industry Relations Manager — Specialty Sales glenn.heilbron@taca.com
NATURE AIR ROYAL AIR MAROC Mr. Glenn Heilbron
Tobias Bolaños Airport, Hangar 27 666 Fifth Avenue, New York, NY, 10103, USA Wholesaler and Leisure Sales Manager
San Jose, COSTA RICA Tel: 212.750.6077 TACA Airlines unites the Americas with three hubs -
Tel: 506.2299.6043 Fax: 212.754.4215 El Salvador, Costa Rica, and Peru, a wide route network
Fax: 506.2232.2510 www.royalairmaroc.com from Canada to Brazil, 42 destinations in 22 countries and
www.natureair.com aelfarissi@royalairmaroc.com a fleet of Airbus 319, 320, and 321 and new Embraer E190.
ahuntley@natureair.com Mr. Amine El Farissi Skytrax recognized TACA in 2008 as “The Best Airline for
Mr. Alexi Huntley Khajari, VP Marketing and Sales General Manager USA Central America, and the Caribbean”
See ad on this page
OLYMPIC AIRWAYS SCANDINAVIAN AIRLINES
70-00 Austin Street, Forest Hills, NY, 11375, USA 9 Polito Avenue, Lyndhurst, NJ, 07071, USA TACV-CABO VERDE AIRLINES
Tel: 718.269.2200 x4211 Tel: 908.269.5076 1250 Hancock Street, Suite 105N
Fax: 718.269.2215 Fax: 201.896.3725 Quincy, MA, 02189, USA
www.olympicairlines.com www.flysas.com/us Tel: 781.682.9784
gkessanis@olympicairlines.us mmclelland@sasair.com Fax: 781.331.6865
Mr. George Kessanis Mrs. Mia McLelland www.flytacv.com
Commercial and Marketing Manager Sales Manager amf_58@msn.com
QANTAS AIRWAYS SOUTH AFRICAN AIRWAYS Mr. Alexandre Furtado
6080 Center Drive, Suite 400 515 E. Las Olas Blvd., 16th Floor, General Manager
Los Angeles, CA, 90045, USA Ft. Lauderdale, FL, 33301, USA
Tel: 310.726.1414 Tel: 954.769.5111
Fax: 310.726.1485 www.flysaa.com
www.qantas.com/us toddneuman@flysaa.com
rgarnett@qantas.com.au Mr. Todd Neuman
Mr. Rohan Garnett VP Sales — North America
SVP Leisure Sales — The Americas
46USTOA122109 11/25/09 6:26 PM Page 50

TAM AUSTRIA ST. PAULS CATHEDRAL

BRAZILIAN St. Paul’s Churchyard, London, EC4 M8AD, UK
AIRLINES IMPERIAL AUSTRIA Tel: 44.207.246.8314
5201 Blue SCHOENBRUNNER TIERGARTEN Fax: 44.207.248.3104
Lagoon Drive, Maxingstrasse 13, Wien 1130, AUSTRIA www.stpauls.co.uk
Suite 700, Miami, FL, 33126, USA Tel: 43.1.8779294.227 mark@stpaulscathedral.org.uk
Tel: 305.477.5997 | Fax: 305.263.6735 Fax: 43.1.8779641 Mr. Mark McVay
www.tamairlines.com www.imperial-austria.at Director of Marketing and PR
jose.sampol@tam.com.br quatember@zoovienna.at
Mr. Jose Sampol, General Manager North America Mr. Patrick Quatember WIMBLEDON LAWN TENNIS
Established in 1976 with the commitment to delight the Marketing and Sales Director MUSEUM
The Museum Building
customer by offering high-quality, distinguished services
at competitive prices, TAM is now the largest airline
VIENNA MOZART ORCHESTRA The All England Lawn Tennis Club, Church Road
Kaerntner Strasse 51, Vienna, 1010, AUSTRIA Wimbledon, London, SW19 5AE, UK
company in Brazil. TAM has daily flights to New York,
Miami and Orlando. They fly to 42 destinations in Brazil Tel: 43.1.505.7766 | Fax: 53.1.505.776622 Tel: 44.20.8879.5607
and by using regional companies they reach www.mozart.co.at Fax: 44.20.8947.8752
79 destinations. concerts@mozart.co.at www.wimbledon.org/museum
Mr. Gerald Grunbacher, Director ashley.jones@aeltc.com
See ad on page 48 Mr. Ashley Jones
CANADA Commercial Manager
TURKISH AIRLINES
1400 Old Country Rd, Suite 304 CAPILANO SUSPENSION BRIDGE NETHERLANDS
Westbury, NY, 11590, USA 3735 Capilano Road
Tel: 516.247.5402 x 678 c Fax: 516.247.5445 Vancouver, BC, V7R 4J1, CANADA COSTER DIAMONDS
www.thy.com Tel: 604.985.7474Maxingstrasse 13 Paulus Potterstraat 2-8
ibaytan@tknyc.com Wien 1130, AUSTRIA Amsterdam, 071 CZ, NETHERLANDS
Mr. Ihsan Baytan, Director USA and Canada Tel: 43.1.8779294.227 Tel: 31.20.020.3055505
Fax: 43.1.8779641 | Fax: 604.985.7479 Fax: 31.20.3055506
UNITED AIRLINES www.capbridge.com www.costerdiamonds.com
77 W. Wacker Drive, HDQLY nancy@capbridge.com keesnoomen@costerdiamonds.com
Attn: Patricia Broten, Chicago, IL, 60601, USA Ms. Nancy Stibbard, President Mr. Kees Noomen
Tel: 847.700.6565 | Fax: 847.700.9454 President
www.united.com CASINOS OF QUEBEC
catrina.scheiblein@united.com 500 Sherbrooke Street W., 15th Floor GASSAN DIAMONDS
Ms. Catrina Scheiblein Montreal, QC, H3A 3G6, CANADA Nieuwe Uilenburgerstraat 173-175
International Wholesale Account Manager Tel: 514.499.5152 | Fax: 514.864.1886 Amsterdam, 1011 LN, NETHERLANDS
www.quebec-casinos.com Tel: 31.20.622.5333
Michel.bourdon@casino.qc.ca Fax: 31.20.624.6084
VAUSTRALIA AIRLINES Mr. Michel Bourdon www.gassandiamonds.com
5777 West Century, Los Angeles, CA, 90045, USA Director for Sales and International Development j.goncalves@gassandiamonds.nl
Tel: 310.993.5676 Mr. Joao Goncalves
Fax: 310.392.9886 ENGLAND Marketing and Sales Manager
www.vaustralia.com
vito.anzelmi@vaustralia.com.au ENGLISH HERITAGE KEUKENHOF GARDENS
Mr. Vito Anzelmi 1 Waterhouse Square, 138-142 Holborn Stationsweg, Suite 166Q
Regional Sales Manager - USA London, EC1N 2ST, UK Lisse, 2161AM, NETHERLANDS
Tel: 44.20.7973.3529 | Fax: 44.20.7973.3425 Tel: 31.252.465506
www.english-heritage.org.uk/traveltrade Fax: 31.252.465565
caroline.friis@english-heritage.org.uk www.keukenhof.nl
Mrs. Caroline Friis, Sales Executive Travel Trade k.hoogland@keukenhof.nl
ZURICH AIRPORT
Unique (Flughafen Zuerich AG), Postfach HISTORIC ROYAL PALACES Ms. Karin Hoogland
Zurich-Flughafen, CH-8058, SWITZERLAND Waterloo Block, HM Tower of London Sales Manager
Tel: 41.43.816.47.32 London, EC3N 4AB, UK ROYAL DELFT
Fax: 41.43.816.57.47 Tel: 44.20.31666312 | Fax: 44.20.31666310 PO Box 11, Delft, 2600AA, NETHERLANDS
www.zurich-airport.com www.hrp.org.uk Tel: 31.15.2512030
thomas.heimberg@unique.ch ann.wilson@hrp.org.uk Fax: 31.15.2512031
Mr. Thomas Heimberg Ms. Ann Wilson,Head of Sales www.royaldelft.com
Manager Travel Industry Relations MADAME TUSSAUDS Qing.van.rossum@royaldelft.com
Marylebone Road, London, NW1 5LR, UK Mrs. Qing van Rossum

ATTRACTIONS Tel: 44.870.420.5708

Fax: 44.870.420.5709
Director of Tourism
VAN GOGH MUSEUM
www.merlinentertainments.biz Postbus 75366
AUSTRALIA chris.pourgourides@merlinentertainments.biz Amsterdam, NETHERLANDS
Mr. Chris Pourgourides, Account Manager
THE NATIONAL OPAL COLLECTION Tel: 31.20.5705989
125 Swanston Street, Suite 804 ROYAL COLLECTION ENTERPRISE Fax: 31.20.5705266
Melbourne, VIC 3000, AUSTRALIA Stable Yard House, St. James Palace, www.vangoghmuseum.com
Tel: 61.3.9654.5533 London, SW1 1JR, UK Email: wolff@vangoghmuseum.nl
Fax: 61.3.9654.8585 Tel: 44.20.7839.1377 Ms. Marion Wolff
www.nationalopal.com Fax: 44.20.7839.8168 Trade & Marketing,
damien@nationalopal.com www.royalcollectionshop.co.uk
Mr. Damien Cody rosemary.lightbody@royalcollection.org.uk
Managing Director Ms. Rosemary Lightbody
Business Development Manager

50
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46USTOA122109 11/25/09 6:26 PM Page 51

SCOTLAND TITLIS ROTAIR CABLEWAYS AND CALIFORNIA

HOTEL TERRACE ACADEMY OF
EDINBURGH MILITARY TATTOO PO Box 88, Poststrasse 3 SCIENCES
Tattoo Office, 32 Market Street, Edinburgh Engelberg, CH-6391, SWITZERLAND 55 Music Concourse Drive
Midlothian, EH1 1QB, SCOTLAND Tel: 41.41.639.5050 San Francisco, CA, 94118, USA
Tel: 44.131.225.4783 Fax: 41.41.639.5060 Tel: 415.379.5210
Fax: 44.131.225.8627 www.titlis.ch Fax: 415.379.5765
www.edintattoo.co.uk tmatter@titlis.ch www.calacademy.org
alans@edintattoo.co.uk Mr. Tobias Matter, Sales Manager Overseas rpeterson@calacademy.org
Mr. Alan Smith, Marketing Manager Mr. Richard Peterson, Director
USA Travel Industry Sales
SWITZERLAND Visit the “Greenest Museum in the World”! The California
ALASKA RAILROAD
GOLDEN PASS PANORAMIC LINE 327 W. Ship Creek, Anchorage, AK, 99501, USA Academy of Sciences is the only place on the planet to
PO Box 1426, Montreux, 1820, SWITZERLAND combine a natural history museum, aquarium,
Tel: 907.265.2447
Tel: 41.21.989.81.81 planetarium and world-class science research facility,
Fax: 907.265.2526
Fax: 41.21.989.81.02 all under one “Living Roof”. There are over 38,000 live
www.alaskarailroad.com animals to discover.
www.mob.ch johnsonj@akrr.com
mob@mob.ch Mr. Jeff Johnson, Sales Manager
Mr. Marcel Furer, Sales Director - GB/USA DISNEY DESTINATIONS
BUSCH ENTERTAINMENT PO Box 10000
JUNGFRAU RAILWAYS CORPORATION
Harderstrasse 14, Interlaken, CH-3800, Lake Buena Vista, FL, 32830-1000, USA
7007 SeaWorld Drive, Orlando, FL, 32821, USA Tel: 407.566.6162
SWITZERLAND Tel: 407.370.1263
Tel: 41.33.828.72.14 Fax: 407.566.6163
Fax: 407.363.2230 Inna.Cramer@Disney.com
Fax: 41.33.828.72.65 www.4adventure.com
www.jungfraubahn.ch Ms. Inna Cramer
Lisha.duarte@anheuser-busch.com Director Domestic Wholesale and Marketing
raoul.calame@jungfrau.ch Ms. Lisha Duarte, Sr. Director — Global Sales
Mr. Raoul Calame, Sales Manager LEGOLAND CALIFORNIA
CORNING MUSEUM OF GLASS One Legoland Drive, Carlsbad, CA, 92008, USA
PILATUS BAHNEN One Corning Way, Corning, NY, USA 14830
Schlossweg 1, 6010 Kriens, Kriens Tel: 760.918.5415
Tel: 607.974.8891 Fax: 760.603.0032
Lucerne, 6010, SWITZERLAND Fax: 607.974.8310
Tel: 41.41.329.11.26 | Fax: 41.41.329.11.12 www.legoland.com
www.cmog.org debbie.brassey@legoland.com
www.pilatus.ch — www.luzern.com HughesHA@cmog.org
colette.richter@pilatus.ch Ms. Debbie Brassey
Ms. Heather Hughes, Group Sales Manager Manager — Travel Industry Sales
Ms. Colette Richter, Sales Manager Overseas
46USTOA122109 11/25/09 6:26 PM Page 52

MAID OF THE MIST CORPORATION DOLLAR RENT-A-CAR SYSTEMS KD GERMAN RHINE LINE
151 Buffalo Avenue, Suite 204 1410 N. Westshore Blvd , Suite 800 Frankenwerft 35, Cologne, 50667, GERMANY
Niagara Falls, NY, 14303, USA Tampa, FL, 33607, USA Tel: 49.221.20.88.405
Tel: 716.284.8897 Tel: 813.286.6742 Fax: 49.221.20.88.403
Fax: 716.284.5446 Fax: 813.289.7596 karin.gerling@k-d.com
www.maidofthemist.com tony.davis@dtag.com Ms. Karin Gerling
kshackelford@maidofthemist.com Mr. Tony Davis Manager International Sales
Mr. Christopher Glynn VP International Sales and Distribution
President
THE HERTZ CORPORATION
PAPILLON GRAND CANYON 225 Brae Blvd, Park Ridge, NJ, 07656-0713, USA
HELICOPTERS Tel: 201.307.2439 LOUIS CRUISES/
3900 Paradise Road, Suite 185 Fax: 201.307.2673 LOUIS HELLENIC CRUISES
Las Vegas, NV, 89169, USA pwright@hertz.com 8 Antoniou Ambatielou Street
Tel: 702.736.6322 Ms. Pam Wright Piraeus, 18536, GREECE
Division Vice President — Travel Industry Sales Tel: 305.682.0109, 877.568.4787 | Fax: 856.881.0669
Fax: 702.736.6342
www.louiscruises.com
www.papillon.com
irit@papillon.com
RENAULT USA lclusa@louiscruises.com
8 W. 38th Street, New York, NY, 10018, USA Mr. Nicholas Filippidis, Director Product
Ms. Irit Langness Development-North America Louis Cruises
Tel: 212.730.0676 x228
VP Sales
Fax: 212.730.0706 Louis Cruises fleet of small to mid-sized ships sails from
PLANET HOLLYWOOD guy.geslin@renaultusa.com Piraeus, Genoa, Marseille, and Limassol to exotic ports in
6052 Turkey Lake Road, Suite 201 Mr. Guy Geslin the Eastern and Western Mediterranean – all featuring
Orlando, FL, 32819, USA Vice President destination-focused itineraries, warm Greek hospitality
Tel: 407.903.5444 and very attentive service. Louis Cruises’ programs are
Fax: 407.352.1792
SIXT RENT A CAR commissionable to agents and bookable through U.S.
Empire State Building, 350 Fifth Avenue, Suite 816 and Canadian tour operators.
www.planethollywood.com
New York, NY, 10118, USA See ad on page 73
tgiordano@planethollywood.com
Tel: 212.244.0739
Ms. Trish Giordano, Vice President of Sales PREMICON LINE
Fax: 646.330.7371
Frankenwerft 35, Cologne, D-50667, GERMANY
SAN DIEGO ZOO AND WILD alexander.rahe@sixt.com
Mr. Alexander Rahe Tel: 49.0.0221.208.8510
ANIMAL PARK Fax: 49.0.221.208.8501
123 Camino De La Reina, Suite S-100 Executive VP North America
nicola.linde@premicon-line.com
San Diego, CA, 92108, USA Ms. Nicola Linde
Tel: 619.718.3018
Fax: 619.718.3021 CRUISE LINES Managing Director
www.sandiegozoo.org COMPAGNIE DU PONANT TRANSOCEAN TOURS TOURISTIK
kolson@sandiegozoo.org 2 South Biscayne Blvd, Suite 2000 Stavendamm 22, Bremen, 28195, GERMANY
Mrs. Karen Olson Miami, FL, 33131, USA Tel: 49.421.3336.4320
Manager Travel Industry Sales Tel: 305.398.4970 Fax: 49.421.3336.374
kruse@transocean.de
SUBORBITAL Fax: 305.398.3635
Ms. Andrea Kruse
thaas@ponant.com
SPACE FLIGHT Ms. Terri Haas Sales Assistant
ROCKETSHIP TOURS Chief Commercial Officer
3200 North Central Avenue, Suite 825
Phoenix, AZ, 85012, USA
E WATERWAYS CRUISE OPERATORS
5496 Greenleaf Road
Tel: 602.279.4746 West Vancouver, BC, V7W 1N6, CANADA CAPTAIN COOK CRUISES
Fax: 602.279.9952 Tel: 877.359.7458 No. 6 Jetty, Circular Quay
www.rocketshiptours.com Fax: 604.925.8109 Sydney, NSW, 2000, AUSTRALIA
jklar@rocketshiptours.com tamara@ewaterways.com Tel: 61.2.9206.1122
Mr. Jules Klar, Chairman and CEO Ms. Tamara Mallin Fax: 612.9290.3858
Director of Sales North America jackiec@captaincook.com.au
Mrs. Jackie Haworth-Charlton
CAR RENTALS HURTIGRUTEN
5100 NW 33rd Avenue, Suite 256
Joint Managing Director
ALAMO RENT A CAR Ft. Lauderdale, FL, 33309, USA CHINA REGAL CRUISES
6929 N. Lakewood Ave, Suite 100 Tel: 212.319.1300 x408 Room 2106, Qingjiang Building, No. 95
Tulsa, OK, 74117, USA Fax: 212.319.1390 Dongshan Avenue
Tel: 918.401.6172 bo.fridsberg@hurtigruten.us Yichang, Hubei, 443000, CHINA
Fax: 918.401.8849 Mr. Bo Fridsberg Tel: 86.717.6318684
burgesst@vanguardcar.com Vice President Sales Fax: 86.717.6318657
Ms. Teresa Burgess ymz@cnrcc.com
Tour Business Development Vanguard Car Rental INTERNATIONAL DESTINATION Ms. Lelia Wang
MARKETING General Manager
AVIS EUROPE 8460 Watson Road, Suite 225
Avis House, Park Road, Bracknell St. Louis, MO, 63119, USA
Berkshire, RG12 2EW, UK Tel: 314.525.2524
Tel: 49.6171.681.245 Fax: 314.525.2521
Fax: 49.6171.681.072 dickb@internationaldestinationmarketing.com
joerg.felten@avis.de Mr. Dick Burkemper
Mr. Joerg Felten President
Sales Manager Long Haul — Avis Europe

52
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 Giant’s Causeway

Walled City of Sample the scones

at Cushendun
Londonderry

Royal Portrush Golf Club

Stroll around
Slieve League
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St Patrick’s
Fermanagh Lakes Centre
Explore the
Mountains of Mourne

Christ Church
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Lough Rynn Castle

Enjoy the music

in Galway

Glendalough

The Burren

Marvel at the views

from the Cliffs of Moher Rock of Cashel

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Crystal

Relive a medieval
banquet at Bunratty
Relax on
Tramore beach

Explore the Lakes

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Browse Cork’s
English Market

Ireland has a tour and itinerary for every budget, interest and activity. Trace giant footsteps or
view soaring sea cliffs, your vacation will be filled with delightful discoveries at every turn.
For great value vacation offers call 800 SHAMROCK or visit discoverireland.com

53U1221.indd 53 12/3/09 5:16:55 PM

46USTOA122109 11/25/09 6:26 PM Page 54

CRUCEROS KATARINA LINE VICTORIA

AUSTRALIS TRAVEL AGENCY CRUISES
4014 Chase Avenue M. Tita 75/1 57-08 39th Avenue,
Suite 215 Opatija, 51410, CROATIA Woodside, NY, 11377,
Miami Beach, FL, 33140, USA Tel: 385.51.603.400 USA
Tel: 305.695.9618 Fax: 385.51.271.372 Tel: 212.818.1680 x337
Fax: 305.534.9276 info@katarina-line.hr Fax: 212.818.9889
australis@bellsouth.net Mrs. Katica Hauptfeld jfields@victoriacruises.com
Mr. Jorge Rodriguez Director Mr. Joseph Fields
Marketing Manager USA and Canada Croatia’s premier cruise specialist. Operates over International Sales Manager
New expedition vessels, Via/Mare Australis explore 30 vintage sailing ships providing guaranteed American-managed Victoria Cruises operates a fleet of
Southern Patagonia channels between Punta Arenas, departures from Opatija, Split and Dubrovnik. Cruises new or renovated ships on the Yangtze. Cruises include a
Chile and Ushuaia, Argentina. Daily wilderness operate on a weekly basis and with different itinerarires western cruise director, all outside cabins (most with
excursions disembark near glaciers, fjords and visit wild covering all of the highlights of the Croatian coast and balconies), Chinese and western cuisine, programs and
animal colonies and Cape Horn. Explore the Darwin islands. Group and individual arrangements for excursions. The Victoria Jenna, the Yangtze’s largest ship,
Mountain Range in Tierra del Fuego and its archipelagos, Croatian and Slovenian resorts. was launched in September, 2009. Ask about our new
the southernmost region of the world. Executive Suite Program.

See ad on page 83 See ad on page 69 See ad on page 75

LATIN TRAILS WUHAN YANGTZE CRUISE CO.

Av. Ruminahui 221 y 1ra Transversal, San Rafael, No. 88 Xima Street, Hanyang District
Quito, Pichincha, ECUADOR Wuhan, Hubei, 430050, CHINA
Tel: 593.2.286.7377 Tel: 626.280.1596
Fax: 593.2.286.6898 Fax: 626.280.2796
marcel@latintrails.com presidentcruiseusa@yahoo.com
CRUISECLUB Mr. Marcel Perkins Mr. Wilson Zhang, Vice President
4014 Chase Avenue, Suite 215
General Manager
Miami Beach, FL, 33140, USA
Tel: 305.695.9618
Fax: 305.534.9276 LERNIDEE
FINANCIAL SERVICES
australis@bellsouth.net ERLEBNISREISEN AGRESSO
Mr. Jorge Rodriguez Eisenacher Strasse 11, 201-4420 Chatterton Way
Marketing Manager USA and Canada Berlin, 10777, Victoria, BC, V8X 5J2, CANADA
Cruise Club Holidays has served the sophisticated GERMANY Tel: 949.480.1160
American group travel market since 1981. We re-imagine Tel: 49.30.786.000.86 Fax: 250.704.4492
Greece and invite you to sell our destination with Fax: 49.30.786.5596 henrik.beijar@agresso.com
innovative fresh itineraries, inspiring discoveries and first s.dobbins@lernidee.de Mr. Henrik Beijar, Account Executive
class services for your alumni, choir, association, chamber, Mr. Steven Dobbins
church and music groups. Key Account Manager
See ad on page 57
ARC TRAVEL
Lernidee Erlebnisreisen operates exclusive overnight
cruises on Thailand’s and Laos’ Mekong River, making
AGENCY SERVICE
ECOVENTURA-GALAPAGOS formerly inaccessiblre parts of the Mekong accessible. FEE PROGRAM
NETWORK All three company-owned boutique ships offer the
5805 Blue Lagoon Drive, Suite 160 highest possible comfort available in this part of the 4100 North Fairfax Drive, Suite 600
Miami, FL, 33126, USA world. Excursions to undiscovered villages feature Arlington, VA 22203-1629
Tel: 305.262.6264 unique cultural and educational experiences plus Tel: 703.816.5106 | Fax: 703.816.5100
Fax: 305.262.9609 untouched nature www.arccorp.com/tasf
doris@galapagosnetwork.com akyle@arccorp.com
Ms. Doris Welsh Alex Kyle, Product Manager
Director Sales & Marketing The ARC Travel Agency Service Fee Program (TASF) was
SKORPIOS CRUISES
(CRUCEROS SKORPIOS) designed to give ARC Accredited Travel Agents and
GALAGENTS-GALAXY YACHT Verified Travel Consultants (VTCs) the ability to quickly
Republica de El Salvador, 733 y Portugal. Augusto Leguia Norte 118, Las Condes
process credit card payments, and easily assess their clients
Edificio Gabriela 3, Piso 6, Oficina 602 Santiago, CHILE a fee for their professional services and expertise. TASF
Quito, Pichincha, ECUADOR Tel: 56.2.477.1919 can be utilized either within your GDS or through our
Tel: 593.2.2431188 Fax: 56.2.232.2269 standalone web application, ARC Agents Choice®. It’s the
Fax: 593.2.2435.958 xkaradima@skorpios.cl credit card processing tool of choice for travel professionals!
info@galapagosgalaxy.com.ec Ms. Ximena Karadima See ad on page 97
Mr. Alexis Gordillo, President Sales Manager
VARIETY CRUISES ELAVON MERCHANT SERVICES
494 Eighth Avenue, 22nd Floor, 9359 E. Nichols Ave, Englewood, CO, 80112, USA
New York, NY, 10001, USA Tel: 303.268.2305
Tel: 212.500.4276 Fax: 303.268.2477
Fax: 212.594.7073 edward.gerhardy@elavon.com
drandon@varietycruises.com Mr. Ted Gerhardy, Global Sales Executive
Mr. Dave Randon
MONEYDIRECT
VP Sales and Marketing
Fleet Chambers, 8-9 Westmoreland Street
Dublin, 2, IRELAND
Tel: 682.605.3332
Fax: 682.605.9332
eduardo.vaena@moneydirect.com
Mr. Eduardo Vaena
VP, Global Marketing, Ground Operators/Services
54
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46USTOA122109 11/25/09 6:26 PM Page 55

VINTAGE AFRICA
GROUND OPERATORS/SERVICES Vintage Africa House, Mkungu Close
METROPOLITAN TOURING —
ARGENTINA
Westlands, PO Box 59470 Derqui 33 – 2 piso Of B
AFRICA Nairobi, Nairobi, 00200, KENYA Cordoba, ARGENTINA
Tel: 254.20.374.2435
Tel: 593.2.298.8200
ALPHA TRAVEL (UK) Fax: 254.20.374.2465
Fax: 593.2.334.1514
(POLLMANS/RANGER SAFARIS) www.vintageafrica.com
vintagelon@vintageafrica.com www.metropolitan-touring.com/Argentina
98 Bessborough Rd, jacosta@metropolitan-touring.com
Harrow, Middlesex, HAI 3DT, UK Ms. Nina Shanghavi,
CEO Mr. Jose Luis Acosta
Tel: 44.208.423.0220 Marketing Representative
Fax: 44.208.423.0201
www.arpsafaris.com/alpha.html ARGENTINA ASIA
alpha@alphauk.co.uk 4 STAR TURISMO (ARGENTINA)
Mr. Shakir Moledina Suipacha 530, 2 Piso
Group Chief Executive Buenos Aires 1008, ARGENTINA DESTINATION ASIA
SPRINGBOK ATLAS Tel: 54.11.5235.4549 1517 North Point, Suite 416
Fax: 54.11.4032.0002 San Francisco, CA, 94123, USA
PO Box 819, Cape Town 8000, SOUTH AFRICA
www.4starArgentina.com Tel: 415.817.1847
Tel: 27.21.4604700 Fax: 415.817.1993
Fax: 27.21.4480003 argentina@4starTurismo.com
Ms. Luciana Craviotti www.destination-asia.com
www.springbokatlas.com alvin@destination-asia.com
Glenn.McKeag@springbokatlas.com Operations Manager
Mr. Alvin Materi
Mr. Glenn McKeag EUROTUR Director of Sales
Divisional Manager Viamonte 486, Buenos Aires
UNITED TRAVEL GROUP Buenos Aires, C1053ABJ, ARGENTINA
925 Harvest Drive, Suite 270 Tel: 54.11.4312.6077 INDOCHINA SERVICES
Fax: 54.11.4311.9010 870 Market Street, Suite 923
Blue Bell, PA, 19422, USA
www.eurotur.com.ar San Francisco, CA, 94102, USA
Tel: 267.460.0066
martin@eurotur.com.ar Tel: 415.434.4015
Fax: 267.460.0067
Mr. Martin Zanone Fax: 415.434.4145
www.unitedtravelgroup.com
Managing Director www.indochina-services.com
info@unitedtravelgroup.com
usa@is-americas.com
Ms. Jeannie Rodgers
Mr. Paul Tomasch
President
Managing Director
46USTOA122109 11/25/09 6:27 PM Page 56

INDOCHINA TRAVEL BRAZIL ROCKY MOUNTAINEER

3352 Sacramento Street, Suite A 369 Terminal Ave, Suite 101
San Francisco, CA, 94118, USA BLUMAR Vancouver, BC, V6A 4C4, CANADA
Tel: 415.731.4377 | Fax: 415.887.7618 Av. Borges de Medeiros 633 Sala 405 a 408 Tel: 805.230.2969 | Fax: 808.230.2979
www.indochinatravel.com Suite 405, Rio de Janeiro www.rockymountaineer.com
patrick@indochinatravel.com 22430-041-Leblon, BRAZIL ejohnsen@rockymountaineer.com
Mr. Patrick Morris, Director Tel: 55.21.21429300 | Fax: 55.21.25115739 Ms. Elizabeth Johnsen, Director of Sales, U.S.
www.blumar.com.br
THE TOUR EAST GROUP paula@blumar.com.br VIA RAIL CANADA
15 Cairnhill Road, No. 07-5A Cairnhill Place Ms. Paula Santos, Director 1150 Station Street, Suite 300
229650 SINGAPORE Vancouver, BC, V6A 4C7, CANADA
Tel: 585.385.3563 SOUTH AMERICAN TOURS Tel: 604.640.3746 | Fax: 604.640.3757
Fax: 585.586.7518 400 E. 54th Street, Suite 23F www.viarail.ca
www.toureast.net New York, NY, 10022, USA ali_m@viarail.ca
toureast@rochester.rr.com Tel: 212.421.4930 | Fax: 212.421.4965 Mr. Aurelio Macaraeg
Ms. Lynda Ann Obront, CTC, CITE www.southamericantours.com Manager — International Sales (US)
Director of Sales North America mschwartz@sattours.com.br
Ms. Marlene Schwartz, Vice President CHILE
AUSTRIA
SOUTHAMERICA.TRAVEL ADSMUNDO
CET CENTRAL EUROPEAN TOURS DO BRASIL Av. El Golf 99, Piso 5, Santiago
(PENTA) Av. NS Copacabana 1059, sala 604/605 Region Metropolitana, CHILE
Renngasse 12, A-1010, Vienna , AUSTRIA Copacabana, Rio De Janeiro, 22060-001, BRAZIL Tel: 56.2.3877069 | Fax: 56.2.3877071
Tel: 43.1.904.36.87 | Fax: 43.1.211.26400 Tel: 55.21.3523.0379 | Fax: 55.21.3527.0062 www.adsmundochile.com/
www.vienna-travel.at www.SouthAmerica.travel/Brazil-Tours receptivo@adsmundo.cl
office@cet-vienna.at Andreas@SouthAmerica.Travel Ms. Maria de Allende-Salazar
Mr. Peter Alge, President Mr. Andreas Stuker, Operations Manage Inbound Division Manager
EURONET TRAVEL EKATOURS
Sterneckstrasse 19, Salzburg , A-5020, AUSTRIA Las Urbinas 87, Suite 36, Santiago, CHILE
Tel: 43.662.877.111 Tel: 56.2.3344386
Fax: 43.662.877.111.5 Fax: 56.2.2340882
www.euronet.at www.ekatours.cl
salzburg@euronet.at ekascl@entelchile.net
Mr. Ludwig Grossauer, President Mr. Emardo Azocar, Director
PANORAMA TOURS AND TRAVEL METROPOLITAN TOURING — CHILE
GMBH Av. Apoquindo 6314 of., 1002 Los Condes,
Schrannengasse 2/2, Salzburg, A-5020, AUSTRIA Santiago, 8320000, CHILE
Tel: 43.662.883211 | Fax: 43.662.871618 Tel: 593.2.298.8200 | Fax: 593.2.334.1514
www.panoramatours.com www.metropolitan-touring.com/chile
office@panoramatours.com jacosta@metropolitan-touring.com/chile
Mr. Stefan Herzl, President Mr. Jose Luis Acosta
Marketing Representive
BHUTAN
PACIFIC REPS CHILE
BHUTAN TRAVEL BUREAU 201 Hernando De Aguirre, Suite 1202
PO Box 959, Thimphu, BHUTAN Santiago, Providencia, CHILE
Tel: 975.2.332105/321749 Tel: 56.2.232.50.51
Fax: 975.2.325100/328572 Fax: 56.2.3346655
www.discoverbhutan.travel | tashi@btb.com.bt www.southpacificholding.com
Mr. Tshering Tashi, Executive Director ecartes@pacchile.cl
Ms. Eliana Cartes
BOLIVIA Sales Manager
CANADA
BREWSTER VACATIONS CANADA
PO Box 1140, 100 Gopher Street
Banff, AB, T1L 1J3, CANADA
CRILLON TOURS S.A. – Tel: 403.762.6705
TITICACA HYDROFOILS Fax: 403.762.6750
SPORTSTOUR TURISMO
Av. Camacho 1223. Edif. Krsul PB, Isidora Goyenechea 3162, 2nd Floor
www.brewster.ca Santiago, 7550000, CHILE
PO Box 4785, La Paz, BOLIVIA sales@brewster.ca
Tel: 591.22337533 | Fax: 591.22116482 Tel: 56.2.549.52.00 | Fax: 56.2.549.52.90
Mr. Larry Gale, Director of Sales and Marketing www.sportstour.cl
www.titicaca.com | dariusjr@titicaca.com
Mr. Darius Morgan Jr., Vice President CHARTER BUS LINES ghorney@sportstour.cl
Mr. George Horney
50 years leading tourism in Bolivia with excellent professionals OF BRITISH COLUMBIA Vice President Sales Manager
and own infrastructure between Peru/ Bolivia (Hydrofoil/Bus/ 8730 River Rd, Delta, BC, V4G 1B5, CANADA
4X4 fleets, unique Titicaca hotels, Andean Roots Eco-Village). Tel: 604.940.1707 | Fax: 604.940.2955 A leading Chilean Tour Operator with 47 years of
Unique travel experiences that gained worldwide operators www.charterbuslines.com experience in serving incoming visitors with an extensive
confidence, guaranteeing the best services throughout the product range; conventional tours, special interest
AndreaMoberg@cbl.ca
Andes. We pioneered sustainable tourism with social programs, incentives, cruises, leisure and adventure
Ms. Andrea Moberg programs, all meeting the same high standards of quality
responsibility. Trustworthy regional consolidator. Senior Account Manager and service. Our core service to our customers is customized
and 100% tailor-made itineraries. Passion for details!

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46USTOA122109 11/25/09 6:27 PM Page 57

TURAVION CHINA
Apoquindo 3000, Piso 3, Las Condes
Santiago, Las Condes, CHILE ASIA GETAWAY
Tel: 56.2.3300.860 | Fax: 56.2.334.4435 7668 El Camino Real, Suite 104-618
www.turavion.com Carlsbad, CA, 92009, USA
rcumsille@turavion.com Tel: 760.635.1288
Mr. Rafael Cumsille Fax: 760.635.1287
Sales and Marketing Manager www.asiagetaway.com
pollyue@aol.com
TURISMO COCHA Ms. Polly Yu
Av. El Bosque Norte 0430 Vice President
PO Box 191 Correo 35
Las Condes, Santiago, CHILE CHINA CYTS TOURS
Tel: 56.2.464.1274 19/F CYTS Plaza
Fax: 56.2.464.2270 No. 5 Dongzhimen South Avenue
www.cocha.com Dongcheng District, Beijing, 100007, CHINA
incoming@cocha.com Tel: 86.10.58158835
Mr. Mario Fuenzalida Besa, President Fax: 86.10.58158845
www.aoyou.com
TURISMO MILODON cathyz@cytsonline.com
Av. 11 Septiembre, No.1881 of 523 Ms. Catherine Zhang
Santiago, 999, CHILE GM-North American Department
Tel: 56.2.367.1425
Fax: 56.2.657.2420 CHINA INTERNATIONAL
www.waytogochile.com TRAVEL SERVICE GUILIN
hernan@milodon.cl 11 Binjiang Rd, Guilin, Guangxi, 541002, CHINA
Mr. Hernan Huidobro, Manager — Director Tel: 86.773.2861809
Fax: 86.773.2827424
VISIT CHILE REPS www.chinahighlights.com
Av. Suecia 0119 of. 408 victorshu@chinahighlights.com
Santiago, 7510020, CHILE Mr. Ji Ping Jing
Tel: 52.2.9462950 General Manager
Fax: 56.2.9462951
www.visitchile.com
drico@visitchile.com
Mr. Daniel Rico
General Manager
46USTOA122109 11/25/09 6:27 PM Page 58

CHINA INTERNATIONAL TRAVEL CZECH REPUBLIC

SERVICE HEAD OFFICE
Rm. 705 CITS Head Office Building VEGA TOUR
No. 1 Dong Dan Beidajie DISCOVERY TRAVEL COSTA RICA Videnska 619, Prague 14800, CZECH REPUBLIC
Dongcheng District, Sabana Sur - Centro Comercial, Sabana Sur Tel: 420.242.447.200
Beijing, 100005, CHINA San Jose, COSTA RICA Fax: 420.242.447.210
Tel: 626.568.8993 Tel: 506.290.6242 | Fax: 506.290.5947 www.vegatour.cz
www.citsusa.com www.discoverycr.com info@vegatour.cz
info@citsusa.com fmesen@discoverycr.com Mr. Milos Capousek, General Manager
Mr. Frank Li Ms. Fressia Mesen, General Director
Sales Manager — USA
ECUADOR
Since 1998 we have pursued excellence and provided high-
quality personalized service, taking care of every detail to
CHINA SUZHOU CULTURAL make your client’s trip a magnificent and unforgettable
INTERNATIONAL TRAVEL experience. Tailor-made itineraries — family, adventure, bird
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ADVANTAGE TRAVELCIA
— will satisfy all requirements and budgets. Let us know El Telegrafo E10-63 y, Juan de Alcantara
Suzhou, 215005, CHINA your interests and expectations, we’ll customize your Quito, ECUADOR
Tel: 86.512.65220856 vacations.expectations. Tel: 593.2.244.8985 | Fax: 593.2.246.2871
Fax: 86.512.65234754 www.advantagecuador.com
www.adventures-to-china.com raul@advantagecuador.com
info@adventures-to-china.com TRAVEL EXCELLENCE Mr. Raul Garcia, Executive President
Mr. Cui Jun COSTA RICA
Deputy General Manager Avenue 1st., Suite 2845,
Between 28th and 30th Streets, EQ TOURING
CHINA TRAVEL SERVICE (H.K.) San Jose 12468-1000,
8/F CTS House, 78-83 Connaught Road Calle de Los Jazmines, Pasaje E, Edf E-912
COSTA RICA
Central, Hong Kong, CHINA Tel: 506.2523.9100 | Fax: 506.2523.9199 Suite 1, Quito, Pichincha, ECUADOR
Tel: 852.2853.3869 www.travelexcellence.com Tel: 347.721.9006
Fax: 852.2851.7734 carlos@travelexcellence.com Fax: 593.2.328.4528
www.ctshk.com Mr. Carlos Blanco, Marketing and Product Director www.eqtouring.com
wichen@ctshk.com jorge@eqtouring.info
Mr. Chen Wenjie Mr. Jorge Villalobos, General Manager
Director and Deputy General Manager
CROATIA
KLEINTOURS
CHINA TRAVEL SERVICE ADRIATIC TRAVEL AND TRADE Ave. Eloy Alfaro N34-151 and Catalina Aldaz
Sveti Duh Street 10a, Zagreb, 10000, CROATIA Quito, Pichincha, ECUADOR
HEAD OFFICE Tel: 385.1.3909.399
Taikang Financial Tower Tel: 593.2226.7000 x750
Fax: 385.1.3705.222 Fax: 593.2244.2389
29th Floor, No. 38
www.adriatictravel.eu www.kleintours.com
Dongsanhuan North Road,
info@adriatictravel.eu sales@kleintours.com.ec
Chaoyang District,
Mr. Tomislav Klaric, Director Ms. Cristina Rivadeneira, Regional Sales Manager
Beijing, 100026, CHINA
Tel: 86.10.6461.2594/86.10.8590.8268 ATLAS DUBROVNIK
Fax: 86.10.6461.2593 Vukovarska 19, 20000
www.ctsho.com Dubrovnik, 20000, CROATIA
markwl.md@ctsho.com Tel: 385.20.44.22.22
Mr. Mark Wang Fax: 385.20.41.11.00
General Manager-America and Pacific Department www.atlas-croatia.com METROPOLITAN TOURING – ECUADOR
maro.kapovic@atlas.hr Av. De las Palmeras N45-74 y
COSTA RICA Mr. Maro Kapovic, Director of Sales De Las Orquídeas
P.O. Box 17-17-1649, Quito ECUADOR
CONEXIONES UNI DE ROHRMOSER CROATIA TRAVEL AGENCY Tel: 593.2.298.8200 x2500 | Fax: 593.2.334 1250
Apdo. 583, 1150 La Uruca, www.metropolitan-touring.com
San Jose, COSTA RICA
AND TOURS
32.66 Steinway Street, Astoria, NY, 11103, USA paburbano@metropolitan-touring.com
Tel: 506.2203.6785 Ms. Paulina Burbano de Lara
Tel: 718.726.6700
Fax: 506.2282.6341 Executive Vice President
Fax: 718.956.3988
www.connect2costarica.com Metropolitan Touring, founded in 1953, is the leading
boris@croatiatravel.com
bcarter@racsa.co.cr Travel Corporation in South American with its own
Mr. Boris Miketic, CEO
Mrs. Joanne Carter ship-based expeditions in the Galápagos Islands and
President and CEO ELITE TRAVEL ground-handling operations in Ecuador, Peru, Chile
Vukovarska 17, Dubrovnik, 20000, CROATIA and Argentina.
CRT DESTINATION MARKETING
Tel: 385.20.358.853
AND MANAGEMENT SERVICES Fax: 385.20.358.303
See ad on page 85
San Rafael, Alajuela,
www.elite.hr
P.O Box 1199, San Jose Alajuela,
dijana.hopink@elite.hr SURTREK TOUR OPERATOR
1200 Pavas, COSTA RICA
Mrs. Dijana Hopink, Incoming Department Av. Amazonas 897 y Wilson
Tel: 506.2508.5000
Fax: 506.2508.5134 GENERALTURIST Quito, Pichincha
www.costarica4u.travel Praska 5, Zagreb, I. Pile 1, 1000, CROATIA 17-07-8811, ECUADOR
mcrespo@crtteam.com Tel: 385.1.4805.522 Tel: 593.2.2.500.530
Mr. Marcos Crespo, CEO Fax: 593.2.2.500.540
Fax: 385.1.6188681
www.surtrek.com
www.generalturist.com alfonso@surtrek.com
generalturist@generalturist.com Mr. Alfonso Tandazo, General Manager
Ms. Maja Pecarevic, President

58
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VIA NATURA RESTA TOURS AND HOTELS EVAN EVANS TOURS

Av. Republica del Salvador E9-10 Y Shyris Av. 21 Mahmoud Bassiouny Downtown, Cairo, EGYPT 258 Vauxhall Bridge Road, London, SW1V 1BS, UK
Ed Onix Piso 1, Quito, Pichincha, ECUADOR Tel: 202.25769045 Tel: 44.207.950.1788
Tel: 593.990.173.43 Fax: 202.25769099 Fax: 44.207.950.1771
Fax: 593.2.253.443 www.restatours.com www.evanevanstours.co.uk
www.vianatura.com ezzeat@thewayout.net terry.g@evanevanstours.co.uk
evelasquez@vianatura.com Mr. Ezz El Din El Shabrawy, President Mr. Terry Gabriel, Sales Manager
Mr. Esteban Velasquez, General Manager
S.T.I. TRAVEL GOLDEN TOURS
EGYPT 235 Main Street, Suite 202 4 Fountain Square
Hackensack, NJ, 07601, USA 123-151 Buckingham Palace Road
EGYPT TOURS AND TRAVEL Tel: 201.678.0304 London, SW1W 9SH, UK
8117 S. Lemont Road, Suite 1 www.sti-travel.com Tel: 44.207.233.7030
Darien, IL, 60561, USA gary@sti-travel.com Fax: 44.207.233.7039
Tel: 630.427.1234 Mr. Gary Greis www.goldentours.com
Fax: 630.427.1224 Vice President — Sales and Marketing nick@goldentours.com
www.egypttours.com Mr. Nick Palan, Managing Director
info@egypttours.com
Mr. Ashraf Michael, President SYLVIA TOURS EGYPT THE ORIGINAL TOUR-LONDON
129 Al Alamein Street, Mohandessin
SIGHTSEEING
EMECO TRAVEL Cairo, 12411, EGYPT
Jews Row, Wandsworth, London, SW 18 1TB, UK
2 Talaat Harb Street, Cairo, 11111, EGYPT Tel: 20.2.33026688
Fax: 20.2.33452098 Tel: 44.20.8877.1968
Tel: 20.2.25744599 Fax: 44.20.8877.1968
Fax: 20.2.25744212 www.sylviatours.com
magdy.edward@sylviatours.com www.theoriginaltour.com
www.emeco.travel colina@theoriginaltour.com
elzayat@emeco.com Mr. Magdy Edward
General Manager Mr. Colin Atkins, Commercial Director
Mr. Elhamy El Zayat, Chariman and CEO
PREMIUM TOURS
GEZIRA TRAVEL Suite 14, 232 Copenhagen Street
28, Shaganet el Dorr Street TAROT TOURS GARRANAH
378 Columbia Avenue London, NW1 OAW, UK
Cairo, Zamalek, 164, EGYPT Tel: 44.207.703.1311
Tel: 20.2.27360585 Cliffside Park, NJ, 07010, USA
Tel: 201.606.2255 | Fax: 201.606.2651 Fax: 44.207.404.7312
Fax: 20.2.7361506 www.premiumtours.co.uk
www.geziratravel.com www.tarottours.com www.tarottoursusa.net
ssebai@tarottoursusa.net phil.coulter@premiumtours.co.uk
ghada@geziragroup.com Mr. Phil Coulter, Commercial Director
Ms. Ghada Kamal, Product Manager Mr. Sherif Elsebai

MISR TRAVEL
Director of Sales and Marketing USA-Canada EUROPE
1270 Avenue of the Americas, Suite 604 TOURING CLUB OF EGYPT ACP RAIL INTERNATIONAL
New York, NY, 10020, USA 8 Al Obour Buildings, Salah Salem Road PO Box 1034, Maplewood, NJ, 07040, USA
Tel: 212.332.2600 Nasr City, Cairo, EGYPT Tel: 973.202.4571
Fax: 212.332.2609 Tel: 20.1.22122297 Fax: 514.733.5541
www.misrtravel.org Fax: 2012.2263.5253 www.acprail.com
info@misrtravel.org www.touringclubofegypt.com timroebuck@acprail.com
Mr. Hesham Elkady, General Manager touring@internetegypt.com Mr. Tim Roebuck, Vice President
Mr. Aly Sidky, President
NABILA TOURS AND CRUISES – EUROSTAR GROUP
EGYPT WINGS GROUP EGYPT Times House, Bravingtons Walk
605 Market Street, Suite 507 11350 McCormick Rd, Executive Plaza 3 London, NI 9AW, UK
San Francisco, CA, 94105, USA Suite 904, Hunt Valley, MD, 21031, USA Tel: 44.20.7843.5722
Tel: 415.979 0160 Tel: 410.771.0925 Fax: 44.20.7843.5130
Fax: 415.979.0163 Fax: 410.771.0928 www.eurostar.com
www.nabilatours.com www.wingsegypt.com tracey.coleman@eurostar.co.uk
nabilatc@aol.com wingstoursusa@gtb.net Ms. Tracey Coleman
Mr. Nagi Armanios, President Mr. Atef Elwassief. Chairman Regional Manager — North America
NATIONAL TRAVEL SERVICE ENGLAND EUROTOURS INTERNATIONAL
10 Talaat Harb Street, Evergreen Tower BIG BUS TOURS INTERNATIONAL Jochbergerstrasse 18, Kitzbuhel
Cairo, 00202, EGYPT PO Box 21085, Philadelphia, PA, 19114, USA Tyrol, 6353, AUSTRIA
Tel: 20.2.25757215 Tel: 215.637.6001 Tel: 43.5356.606.123
Fax: 202.25770.095 Fax: 215.637.6011 www.eurotours.at
www.ntsegypt.com www.bigbustours.com thomas.zanolin@eurotours.at
ntscairo@ntsegypt.com RandiBerman@bigbustours.com Mr. Thomas Zanolin
Mr. Nehal El Manawy, Vice President Marketing Ms. Randi Berman Product and Sales Dept. Manager
NEW VISION TRAVEL Sales and Marketing Manager US KOMPAS HOLIDAYS
7 Ali El Gendi Street, 6th District, Naser City ENCORE TICKETS INTERNATIONAL
Cairo, 11391, EGYPT Encore House, 50-51 Bedford Row 2929 E. Commercial Blvd, Suite 201
Tel: 202.22724775 London, WC1R 4LR, UK Fort Lauderdale, FL, 33308, USA
Fax: 202.22725733 Tel: 44.207.492.1500 Tel: 954.771.9200
www.newvision-travel.com Fax: 44.207.831.4410 Fax: 954.771.9841
rashadm@newvision-travel.com www.encoretickets.co.uk www.kompas.net
Mr. Rashad Moustafa Lamada jwales@encoretickets.co.uk predrag@kompas.net
Board Member and Operations Manager Mr. John Wales Mr. Predrag Krivokapic, President
Managing Director

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KUONI TOURS TAHITI TOURS CRUISECLUB HOLIDAYS

7000 Central Parkway, Suite 1644 BP 627, Papeete 85 Vouliagmenis Ave, City Plaza,
Atlanta, GA, 30328, USA Tahiti, 98713, FRENCH POLYNESIA Athens, 166 74, GREECE
Tel: 770.394.3848 Tel: 689.54.02.50 Tel: 30.210.96.04.250
Fax: 770.394.4319 Fax: 689.42.50.50 Fax: 30.210.96.44.943
www.kuoni-dmc.com www.tahiti-tours.com www.cruiseclub.gr
roland.zuehlke@us.kuoni.com sales@tahititours.pf sales@cruiseclub.gr
Mr. Roland Zuehlke Ms. Francoise Bot Dr. Paul Holevas
Managing Director Sales and Marketing Manager President
NAN TRAVEL LIMITED GERMANY TOURGREECE
925 Finchley Road, London, NW11 7PE, UK 80-88 Syngrou Avenue, Athens, 11741, GREECE
Tel: 44.207.060.6781 ALPHA TRAVEL CONSULTANTS Tel: 30.210.9244345
Fax: 44.207.691.7782 Mahlower Str. 23-24, Berlin, 12049, GERMANY Fax: 30.210.9244351
www.nantravel.co.uk Tel: 49.30.7890680 www.tourgreece.gr
fnd@nantravel.co.uk Fax: 49.30.78906868 tourgreece@tourgreece.gr
Mr. Fernando Do-Couto www.alpha-travel.de Mr. Vasilis Sakellaris
Director sebastian.worel@alpha-travel.de President
Mr. Sebastian Worel
RUIJS TRAVEL Managing Director HONG KONG
Het Wargaren 5, Lith, 5397 GN, NETHERLANDS
Tel: 31.412.615500 BUSSERVICE WATZINGERAND CO. JETWAY EXPRESS LIMITED
Fax: 31.412.61.5501 Landsberger Strasse 181, Munich, D-80687, Jetway House, 1 York Road, Kowloon Tong
www.ruijstravel.com GERMANY Kowloon, HONG KONG
c.ruijs@ruijstravel.com Tel: 49.89.24.2480 Tel: 852.2 336.6916
Mr. Corne Ruijs Fax: 49.89.24.248.294 Fax: 852.2 336.6865
Managing Director www.watzinger.de www.jetwayexpress.com
info@watzinger.de jetwayhk@iohk.com
Ms. Vroni Aigner Mr. Samuel Wong
Marketing Manager Managing Director
COMPASS TOURS INCOMING PC TOURS AND TRAVEL
AND TOP TOURS TRAVEL - 302 Tower A, New Mandarin Plaza, 1
DIV. OF DR. KATER Science Museum Rd., Tsimshatui East
Hochbrueckenstrasse 10 Kowloon, HONG KONG
Munich, Bavaria, 80331, GERMANY Tel: 852.2369.9052
Tel: 49.89.228.3143 Fax: 852.2723.9044
Fax: 49.89.29.6713 www.pctourshk.com
www.kater-travel.de pc@pctourshk.com
m.kater@kater.com Mr. Paul Chiu
Mr. Michael Kater Managing Director
Managing Director ICELAND
PEGASUS DESTINATION GUDMUNDUR JONASSON TRAVEL
MANAGEMENT GERMANY 34 Borgartun, Reykjavik, 105, ICELAND
Hausener Weg 41, Frankfurt, 60489, GERMANY Tel: 354.511.15.15
Tel: 49.69.7680567.0 Fax: 354.511.15.11
Fax: 49.69.7680567.50 www.gjtravel.is
www.pegasus-germany.de steinunn@gjtravel.is
c.feilmeier@pegasus-germany.de Mr. Steinunn Gudbjornsdottir
Mr. Christian Feilmeier
SOVEREIGN TOURISM Marketing Manager
Managing Director
6 Weighouse Street, London, W1K 5 LT, UK
ICELAND TRAVEL
Tel: 44.207.491.2323 GREECE Skutuvogur 13A, Reykjavik, 104, ICELAND
Fax: 44.207.491.0151
ANDYS TOURS Tel: 354.585.4345
www.sovereigntourism.com
Kalirois 89, Athens, 11745, GREECE Fax: 354.585.4390
kourosh@sovereigntourism.co.uk
Tel: 30.210.9229511 x401 www.icelandtravel.is
Mr. Kourosh Abbassi
Fax: 30.210.9236012 jakobina@icelandtravel.is
General Manager
www.andystours.gr Ms. Jakobina Gudmundsdottir
FRENCH POLYNESIA steve@andystours.gr Manager - America Department

TAHITI NUI TRAVEL Mr. Steve Vassiliades INDIA

President
BP 718 Papeete
Tahiti, 98713, FRENCH POLYNESIA
AMBER TOURS
707 Akash Deep, Barakhamba Road
Tel: 689.46.41.00 BOUTROS TOURS New Delhi, 110 001, INDIA
Fax: 689.46.41.30 9, Anthimou Gazi St — Syntagma Sq Tel: 91.11.331.2773
www.tahitinuitravel.biz Athens, 10561, GREECE Fax: 91.11.331.2984
frank.falletta@tahitinuitravel.pf Tel: 30.210.3248171 www.ambertoursntravels.com
Mr. Frank Falletta Fax: 30.210.3248184 amber@nda.vsnl.net.in
CEO www.boutrostours.com Mr. Avinash Kohli
emad@boutrostours.com
Managing Director
Mr. Emad Boutros
Managing Director

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46USTOA122109 11/25/09 6:27 PM Page 63

BHARAT TRAVEL SERVICE LE PASSAGE TO INDIA TOURS

160 Thambu Cherry St, Chennai, 600001, INDIA AND TRAVEL
Tel: 91.44.25340996 5528 Monte Carlo Lane
Fax: 91.44.25340276 Margate, FL, 33068, USA
www.bharattravels.com Tel: 917.250.6070 | Fax: 954.206.0756
mahesh@bharattravels.com www.lepassagetoindia.com
Mr. Mahesh Sriram bmadnani@lepassagetoindia.net
Executive Director Mr. Basant Madnani
Manager — America Sales Marketing
COX AND KINGS (INDIA)
2 Penn Plaza, Suite 1500 LUXURY INDIA HOLIDAYS
New York, NY, 10121, USA 98 - P Sector 30, Gurgaon
Tel: 646.468.0180 New Dehli, 122001, INDIA
Fax: 212.760.1060 Tel: 91.1244114553/91.1244114553
www.coxandkings.com Fax: 91.1242382953
vipul.kapur@coxandkings.com www.luxuryindiaholidays.com
Mr. Vipul Kapur vishwas@luxuryindiaholidays.com
Vice President —The Americas Mr. Vishwas Makhija, President
CREATIVE TRAVEL LUXURY TRAINS – INDIA
Creative Plaza, Nanakpura, Moti Bagh 350 Fifth Avenue, New York, NY, 10118, USA
New Delhi, Delhi, 110 021, INDIA Tel: 302.684.2988 | Fax: 302.261.7177
Tel: 91.11.26872257 www.theluxurytrains.com
Fax: 91.11.26885886 strehaan@theluxurytrains.com
www.travel2india.com Mr. Sajive Trehan, CEO
creative@travel2india.com INDIAN TRAVEL PROMOTION
Mr. Ram Kohli, Managing Director Global Center, 327, Udyog Vihar Phase II
MAKEMYTRIP.COM
60 E. 42nd Street, Suite 411
DYNAMIC TOURS Gurgaon, Haryana, 122016, INDIA
New York, NY, 10165, USA
Rakeshdeep , 11 Commercial Complex Tel: 91.124.4785900
Tel: 212.760.1511
Gulmohar Encla, Suite 206 Fax: 91.124.4785950
Fax: 212.656.1303
New Delhi, 110049, INDIA www.indiantravelpromotion.com
us.makemytrip.com
Tel: 91.11.26516770 tonym@sitanet.com
ruby.chadha@makemytrip.com
Fax: 91.11.26865212 Mr. Tony Marwah
Ms. Ruby Chadha
www.adventure-india.com Director
Sr. Manager Business Development
pradeep@tigersindia.com INDO ASIA LEISURE SERVICES
Mr. Amit Sankhala, Managing Director Indo Asia House, 56 Institutional Area — Sector 44
MERCURY TRAVELS
11 Faas Court, West Orange, NJ, 07052, USA
EASTBOUND TOURS AND TRAVELS Gurgaon, Haryana, 122002, INDIA
Tel: 212.967.0050 | Fax: 973 669 8056
C-41 Gulmohar Park, New Delhi, 110049, INDIA Tel: 91.124.4534500
www.mercurytravels.co.in
Tel: 91.98.101.04315 Fax: 91.124.2570223
mercurytravelsusa@gmail.com
Fax: 91.11.2653.1731 www.indoasiatours.com
Mr. Ashok Sultan
www.eastbound.in sgspanwar@hotmail.com
Director Sales and Marketing (USA)
amit@eastbound.in Mr. Gajendra Singh Panwar
Mr. Amit Kishore, Director Director STIC TRAVELS
Stic House R-907, New Rajinder Nagar
ERCO TRAVELS INTERNATIONAL VENTURES AND
New Delhi, Delhi, 110 060, INDIA
F 204-206, Ashish Complex, LSC TRAVEL (INDIA) Tel: 91.11.233.22033 | Fax: 91.11.237.12710
Mayur Vihar Ph-1, Delhi, 110091, INDIA 38, Akash Neem Marg, DLF City, Phase — II, www.stictravel.com
Tel: 91.11.42153930 Gurgaon, Haryana, 122 002, INDIA chairman@sticgroup.com
Fax: 91.11.22755049 Tel: 91.124.4017841 Mr. Subhash Goyal
www.ercotravels.com Fax: 91.124.4018644 and 4017842 Chairman
ravi@ercotravels.com www.ivatindia.com
Mr. Ravi Gosain, Managing Director pkghosh@ivatindia.com TOP TRAVEL AND TOURS
Mr. P.K. Ghosh, President & Managing Director L-3, Samrat Bhawan
EXCEL NETWORK - TOURS AND Ranjit Nagar Commercial Complex
CONFERENCE ORGANIZERS INTERNATIONAL VENTURES New Delhi, New Delhi, 110008, INDIA
55 Rani Jhansi Road, Near Connaught Place AND TRAVEL Tel: 91.11.2570 7228
New Delhi, 110055, INDIA 224 W. 35th Street, Suite 1401, New York, NY, Fax: 91.11.2570.1125
Tel: 91.11.43571334 10001, USA www.topindiatour.com
Fax: 91.11.43571335 Tel: 212.947.7075 toptrav@vsnl.com
www.glimpsesofindia.in Fax: 212.563.7048 Mr. Rajendra Mathur
manish@glimpsesofindia.in www.ivat.com Managing Director
Mr. Manish Mehra victor@ivat.com
Managing Director Mr. Victor Biswas, President TOURISM INDIA MANAGEMENT
ENTERPRISES
HAPPY HOLIDAYS KUONI TRAVEL (INDIA) 204 - 206 Mohta Building, Bhikaji Cama Place
73-44 Austin St Suite 1X Tower B, Delta Square, M.G. Road, Sector - 25, New Delhi, 110066, INDIA
Forest Hills, NY, 11375, USA Gurgaon, Haryana, 122001, INDIA Tel: 91.11.26169205
Tel: 718.263.4322 Tel: 770.394.3848 Fax: 91.11.41671251
Fax: 718.544.2259 Fax: 770.394.4319 www.tourismindiamanagement.com
www.yourhappyholidays.com www.kuoni-dmc.com, www.sita.in sanjeevjoshi@tourismindiamanagement.com
happyholidays09@verizon.net neeraj.bhatt@in.kuoni.com Mr. Sanjeev Joshi
Ms. Emma Thomas Mr. Neeraj Bhatt Director
President Vice President Sales — The Americas

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46USTOA122109 12/1/09 10:31 PM Page 64

TRAVEL CORPORATION INDIA ITALY INTERNATIONAL TRADERS

358 Fifth Avenue, Suite 1201 PO Box 408, 58 Abdul Hameed Sharaf St
New York, NY, 10001, USA EUROPEAN INCOMING SERVICES Amman, 11118, JORDAN
Tel: 212.935.4825 x28 USA Tel: 962.6.5607014
www.tcindia.com 42 Chauncy St, Suite 10, Boston, MA, 02111, USA Fax: 962.6.5669905
rajeev.rao@tci.co.in Tel: 617.227.2910 www.traders.com.jo
Mr. Rajeev Rao Fax: 617.227.7251 munir.nassar@traders.com.jo
Vice President www.eistours.com Mr. Munir Nassar, CEO
info@eistoeurope.com
TRAVELITE INDIA Ms. Courtney Regan Stewart JORDAN TOURS & TRAVEL
5-H Vandhana Building, 11, Tolstoy Marg Vice President — Sales and Marketing PO BOX 112, Petra - Wadi Mousa, 71810, JORDAN
New Delhi, 110 001, INDIA Tel: 962.3.2154666
Tel: 91.11.2372.3166/5860 ITALIAN TRAVEL SOLUTIONS Fax: 962.3.2154600
Fax: 91.11.2332.2879 Via Colli Albani 170, Rome, 00179, ITALY www.jordantours-travel.com
www.traveliteindia.com Tel: 39.06.784.4191 eid@jordantours-travel.com
md@traveliteindia.com Fax: 39.06.780.8692 Mr. Eid Nawafleh, Owner/Director
Mr. Sarab Jit Singh www.italiantravelsolutions.com
Managing Director m.marica@italiantravelsolutions.it KARMA HOUSE/DMC -
Mr. Mauro Marica TRAVEL & TOURISM
UNI CRYSTAL HOLIDAYS General Manager PO Box 926316, Amman, 11190, JORDAN
A-201 Crystal Suite, Ansal Chamber-1 Tel: 962.6.4631.654
Bhikaiji Cama Place, New Delhi TARGET TRAVEL Fax: 962.6.4631.183
New Delhi, 110066, INDIA V. Circonvallazione 28, Venice, 30171, ITALY www.karmahousejordan.com
Tel: 91.98.102.46316 Tel: 39.041.2392660 Ghada@karma.com.jo
Fax: 91.11.2610.0313 www.targettravel.it Ms. Ghada Najjar
www.unicrystalholidays.com customized@targettravel.it Managing Director
unicrystalholidays@airtelmail.in Mr. Daniele Panzarin
Mr. Viney Tyagi CEO Target Travel UNITED TRAVEL AGENCY
Director Operations PO Box 35241, 58 Abdel Hameed Sharaf Street
JAPAN Amman, 11180, JORDAN
UVI HOLIDAYS Tel: 962.6.5660490
Goodwill Avenue, Plot No. 1, Sector-40 JTB GLOBAL MARKETING Fax: 962.6.5660269
Nerul (West), Navi, Mumbai AND TRAVEL www.uta.com.jo
Mumbai, 400 706, INDIA JTB Building 15 F, 2-3-11, Higashi-Shinagawa mahmoud.salameh@uta.com.jo
Tel: 91.22.27711747 Shinagawa-ku, Tokyo Mr. Mahmoud Salameh
Fax: 91.22.27727798 140-8604, JAPAN Marketing Manager
www.uviholidays.com Tel: 81.3.5796.5420
fernandes@uviholidays.com Fax: 81.3.5495.0684 KENYA
Mr. Wilson Fernandes www.jtbgmt.com/eng/
k_osaki874@jtb.jp POLLMANS TOURS AND SAFARIS
Managing Director PO Box 84198, Mombasa, KENYA
Mr. Keiji Osaki
IRELAND Director of Marketing Tel: 254.11.312565-7
Fax: 254.11.314502
ADAMS AND BUTLER JORDAN www.pollmans.com
The Carriage House, 58 Foster Ave pollmans@pollmans.co.ke
Mount Merrion, Dublin County, IRELAND Mr. Khalid Shapi, Managing Director
Tel: 353.1.2889355 | Fax: 353.1.2889282
www.irishluxury.com SAFARI TRAILS
www.tourismresources.ie 20 Loiyangalani Drive, Lavington, PO Box 18284
siobhan@irishluxury.com DAKKAK TOURS INTERNATIONAL Nairobi, 00500, KENYA
Ms. Siobhan Byrne, CEO 36 Al Sharif Naser Bin Jamil St., PO Box 910902 Tel: 254.722.728719
Amman, 11191, JORDAN Fax: 254.20.2461411
ISRAEL Tel: 962.6.5601076 | Fax: 962.6.5687972 www.safaritrails.com
www.dakkak.com mona@safaritrails.com
AMIEL TOURS zdakkak@dakkak.com Mrs. Mona Thethy
5 Yoni Netanyahu Street Mr. Ziad Dakkak, Managing Director Managing Director
Or Yehuda, 60376, ISRAEL
Our services include tours in Jordan & beyond, transfers,
Tel: 972.3.539.8444 Jordan hotel bookings, car & limo rental, ticketing & SOMAK TRAVEL
Fax: 972.3.533.6174 re-confirmations. Our products include first class Somak House, Mombasa Road, PO Box 48495
www.amiel.com selected hotel rates, family packages & tours, cultural Nairobi, 80200, KENYA
oni@amiel.israel.net and Biblical tours, medical tourism, adventure tours, Tel: 254.2.535500
Mr. Oni Amiel tailor-made group and FIT arrangements, beach stays, Fax: 254.20.535175.2
President and CEO incentive tours, meetings & conferences. www.somaksafaris.co.ke
admin@somak-nairobi.com
DIESENHAUS UNITOURS Mr. Ash Sofat
INCOMING TOURISM Managing Director
3 Hamelacha St, PO Box 57176 DISCOVERY TRAVEL
Tel Aviv, 61571, ISRAEL AND ECO TOURISM TRANSWORLD SAFARIS KENYA
Tel: 972.3.5651313 PO Box 840618, Amman, 11184, JORDAN PO Box 44690, 7th Floor, Woodvale Grove
Fax: 972.3.6240579 Tel: 962.6.569.7998 Westlands, Nairobi, 00100, KENYA
www.diesenhaus.com Fax: 962.6.569.8183 Tel: 254.020.4451620/1
management@diesenhaus.com www.discovery1.com Fax: 254.020.4451629/4451632
Mr. Dov Sarid samer@discovery1.com www.transworldsafaris.com
Managing Director Mr. Samer Mouasher, CEO transworld@form-net.com
Mr. Baloo Patel
Managing Director
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TWIGA TOURS MALTA E MOTION TOUR AND

PO Box 652, Sarit Centre, DESTINATION EXPERTS
Nairobi, 00600, KENYA UNITED TRAVEL GROUP Cazon No. 6 SM3, Cancun
Tel: 254.20.3749473 6 Triq Hughes Hallet, Qui-Si-Sana Q Roo, 77500, MEXICO
Fax: 254.20.374174 Sliema, SLM 3143, MALTA Tel: 52.998.884.3710
www.twiga-tours.com Tel: 356.2345 0000 Fax: 52.998.884.5806
minaz@twiga-tours.com Fax: 356.2133.8982 www.emotioncancun.com
Mr. Minaz Manji www.unitedtravel.com.mt eflores@emotionmexico.com
Managing Director irt@unitedtravel.com.mt Mr. Enrique Flores
Mr. Iain Tonna CEO
MALAYSIA General Manager
PETERSON TRAVEL SERVICE
MIDDLE EAST
MEXICO
40-4 Jalan Sultan Ismail LAILA TOURS AND TRAVEL
Kuala Lumpur, 50250, MALAYSIA ADVENTURES MEXICO Middle East Building, Manger Street, PO Box 516
Tel: 603.2142.4887 10 No. 374 x 37 Diag y Circuito Colonias Bethlehem, West Bank, 516, HOLY LAND
Fax: 603.2145.9809 Ped. de Tanlum, Merida, Yucatan, 97210, MEXICO Tel: 972.2.2777997
www.peterson-travel.com Tel: 52.999.925.1700 Fax: 972.2.2777996
kevinpeterson@peterson-travel.com Fax: 52.999.925.1700 www.lailatours.com
Mr. Kevin Peterson www.adventures-mexico.com Laila@lailatours.com
Managing Director info@adventures-mexico.com Mrs. Laila Asfoura
Mr. Luis Herrera-Albertos General Manager
Owner

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46USTOA122109 11/25/09 6:28 PM Page 66

TRAVELLERS INTERNATIONAL— YETI TRAVELS COLTUR - PERU

TOUR AND TRAVEL COMPANY PO Box 76, Durbar Marg, Kathmandu, NEPAL Av. Reducto 1255, Miraflores, Lima, PERU
PO Box 840764, 252 Prince Mohamed Street Tel: 977.1.4221234/4224740 Tel: 51.1.615.5555 | Fax: 51.1.446.8073
Suite 311, Amman, Jabal Amman — Third Circle Fax: 977.1.4226152/4226153 www.colturperu.com
11183, JORDAN www.yetitravels.com miguel.velasco@coltur.com.pe
Tel: 962.79.5544399 yeti@yetitravels.com.np, david@yetitravels.com.np Mr. Miguel Velasco, Managing Director
Fax: 962.6.4635331 Mr. Manohar SJB Rana
www.travellers-jo.com Chief Executive Officer CONDOR TRAVEL S.A
Mayor Armando Blondet 249, San Isidro, Lima
trv.intl@wanadoo.jo
Mr. Khalil Adwan, Managing Director
NETHERLANDS Lima, 27, PERU
Tel: 51.1.615.3000 | Fax: 51.1.442.0935
MONGOLIA AMSTOUR HOLLAND www.condortravel.com
Haarlemmer Houttuinen 21 A gladys-ruiz@condortravel.com
MONGOLIAN TRAVEL USA Amsterdam, 1013 GL, NETHERLANDS Ms. Gladys Ruiz, Manager - USA Division
11350 Random Hills Road, Suite 800 Tel: 31.20.530.4431
Fairfax, VA, 22030, USA Fax: 31.20.4277665 FIESTA TOURS INTERNATIONAL
Tel: 703.738.6425 www.amstour.com Avenida San Luis No. 2644 San Borja
Fax: 703.842.7478 r.winkels@amstour.com Lima, LIMA 41, PERU
www.mongol.travel Mr. Ronald Winkels Tel: 51.1.225.1336 (USA 770.321.4575)
info@mongoliantravel.com Managing Director Fax: 51.1.225.1946
Mr. Batsukh Delgersuren, Executive Director www.fiestatoursperu.com
NEW ZEALAND jesus.lopez@fiestatoursperu.com
NOMADIC EXPEDITIONS Mr. Jesus Lopez, Director
1095 Cranbury, South River Road, Suite 20A GENERAL TRAVEL GROUP
Jamesbury, NJ, 08831, USA PO Box 3981, Auckland, NEW ZEALAND
Tel: 64.9.302.7343 INKANATURA TRAVEL
Tel: 609.860.9008 Manuel Banon 461, San Isidro
Fax: 609.860.9608 Fax: 64.9.309.4167
Lima, Lima, 27, PERU
www.nomadicexpeditions.com www.general-travel.co.nz
Tel: 511.4402.022
info@nomadicexpeditions.com peter.black@gt.co.nz
Fax: 511.4229.225
Mr. Jalsa Urubshurow, President Mr. Peter Black www.inkanatura.com
Chairman rcustodio@inkanatura.com.pe
SAMAR MAGIC TOURS OMAN Mr. Rodrigo Custodio, General Manager
Ulaanbaatar 15160 Leading tour operator specialized in fine archaeology
C.P.O.Box 2567, Peace Ave ZAHARA TOURS and natural history tours for discerning travelers,
Blg.No.3, Apt.15, Ulaanbaatar PO Box 833, Ruwi, Muscat, Muscat, 112, OMAN nature lovers, adventurers and explorers. Our portfolio
15160, MONGOLIA Tel: 968.244.00880 includes rich nature destinations like Manu and
Tel: 976.11.311051 Fax: 968.244.00883 Tambopata reserve and
Fax: 976.11.327503 www.zaharatours.com archaeological sites such
www.samarmagictours.com gautam@zaharatours.com as Sipan, Kuelap, Cusco
info@samarmagictours.com Mr. Gautam Broota and the Inca trail to
Mr. Cristo Camilo Gavilla Gómez, General Director General Manager Machu Picchu. Special
interest tours on demand.
PANAMA
MOROCCO
GAMBOA TOURS
OLIVE BRANCH TOURS Balboa Avenue, Miramar Plaza, Corporative Offices
LIMA TOURS
35, Rue Eloraibi Jilali Jiron de la Union 1040, Lima, 01, PERU
3rd Floor, PO Box 0816-02009, Panama
Casablanca, 20000, MOROCCO Tel: 51.1.619.6900
Panama, REPUBLIC OF PANAMA
Tel: 212.22.261416 | Fax: 212.22.260976 Fax: 51.1.619.6921
Tel: 507.206.8882
www.olivebranchtours.com www.limatours.com.pe
Fax: 507.214.1002
info@olivebranchtours.co.ma inbound@limatours.com.pe
www.gamboatours.com
Mr. Benachir Akli, President Mr. Carlos Arrarte, President
jbarrios@gamboatours.com
Mr. Jose Barrios
NAMIBIA Sales and Product Manager
SENSE OF AFRICA PAPUA NEW GUINEA
PO Box 2058, 41 Nickel Street, Properita
Windhoek, NAMIBIA TRANS NIUGINI TOURS
Tel: 264.61.275.300 PO Box 371, Mount Hagen, PAPUA NEW GUINEA METROPOLITAN TOURING – PERU
Fax: 264.61.263.417 Tel: 675.542.1438 Av. Camino Real 456, Suite 804, San Isidro
www.sense-of-africa.com Fax: 675.542.2470 Lima 27, Lima, PERU
ksmith@sense-of-africa.com.na www.pngtours.com Tel: 51.1.221.3341 | Fax: 51.1.221.0974
Ms. Kira Smith service@pngtours.com www.metropolitan-touring.com/Peru
Marketing and Sales Director Mr. Robert Bates metanaka@metropolitan-touring.com.pe
Managing Director Mrs. Maria Eugenia Tanaka
NEPAL Commerical Manager
DHARMA ADVENTURES
PERU Metropolitan Touring Peru is the leading Tour Operator
205 Tangal Marg, GPO 5385, Kathmandu, NEPAL BCD TRAVEL S.A. and DMC in the country; providing the finest quality
Tel: 977.1.4430499 Av. Benavides 1850 Miraflores, Lima, 18, PERU service to a wide range of clients around the world. Over
Fax: 1.801.681.2705 Tel: 511.617.0700 40 years of experience and our own offices nationwide,
www.dharmaAdventures.com Fax: 511.241.3311 allow us to secure outstanding service and guarantee
pawan@dharmaAdventures.com www.bcdtravel-incoming.com.pe immediate assistance and replies.
Mr. Pawan Tuladhar, President christian.barrera@bcdtravel.com.pe See ad on page 85

Mr. Christian Barrera

Manager

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46USTOA122109 11/25/09 6:36 PM Page 68

RENNIES TRAVEL
SOUTHAMERICA.TRAVEL DEL PERU PO Box 9395 TANZANIA
Jr. Elias Aguirre 141, Office 313, Johannesburg, 2000, SOUTH AFRICA
Miraflores, Lima 18, PERU Tel: 27.11.407.2508 | Fax: 27.11.86.538.1191 RANGER SAFARIS
Tel: 51.1.243.2543 | Fax: 51.1.241.4011 www.renniestravel.co.za PO Box 9, Arusha, TANZANIA
www.southamerica.travel/Peru-Tours Susan.vandeMerwe@renniestravel.com Tel: 255.27.2503023
peru@4starTurismo.com Mrs. Susan van de Merwe Fax: 255.27.2508205
Mr. David Alemida, Operations Manager Executive Head, Destination Management www.rangersafaris.com
HRG Rennies Travel Destination ranger@rangersafaris.co.tz
VIAJES PACIFICO — Management is one of South Mr. Abbas Moledina, Managing Director
GRAY LINE TOURS PERU Africa’s largest inbound
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Mr. Eduardo Doig, Commercial Director branches around South Africa, PO Box 284
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POLAND Rennies Travel is a subsidiary of Tel: 255.27.2508790
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FURNEL TRAVEL INTERNATIONAL
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sales@safarilegacy.com
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Mr. Pratik Patel
www.furnel.pl furnel@furnel.pl Benmore, Gauteng, 2010, SOUTH AFRICA
Managing Director
Mr. Tadeusz Milik, President Tel: 27.11.328.8050
Fax: 27.11.442.8865 As your safari specialist based in Arusha, Tanzania,
JAN-POL INCOMING www.welcome.co.za Safari Legacy is family owned and operated, specializing
TOUR OPERATOR fvieira@welcome.co.za in wildlife safaris throughout East and Southern Africa.
ul. Misiolka 8, Krakow, 31-525, POLAND Our goal is to provide a better understanding and
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www.janpol.com janpol@janpol.com
Mr. Pawel Baczek, Sales Director SOUTH AMERICA
ROMANIA SOUTH AMERICA.TRAVEL
PO Box 976, 322 SE Parkhill THAILAND
ATLANTIC TOUR Chehalis, WA, 98532, USA
202 Calea Victoriei, Sector 1, Bucharest, ROMANIA ASIA WORLD ENTERPRISE
Tel: 800.747.4540
Tel: 40.21.212.9232 | Fax: 40.21.212.5916 4th Floor, Unit 4B, Evergreen Place Bldg., 318
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www.atlantic.ro office@atlantic.ro Phayathai Rd., Ratchathewi District, Bangkok,
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Mr. Razvan Teodorescu, Marketing Manager 10400, THAILAND
info@SouthAmerica.travel
Tel: 66.2.611.1771 x500
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Fax: 66.2.611.3275
Vice President
www.AsiaWorld-Travel.com
TRAVEL RUSSIA
Office 227, Building 43, Lesnaya Street
SPAIN stephen@asiaworld-travel.com
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Tel: 44.1837.8491.57 | Fax: 44.1837.840.640 SPAIN DIETHELM TRAVEL
www.travelrussia.net Rahul@rbreps.com C/Sant Josep. 74, Calella Kian Gwan Building II, 140/1 Wireless Road
Mr. Rahul Brijnath, Director Barcelona, 08370, SPAIN Lumpini, Patumwan, Bangkok, 10330, THAILAND
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www.diethelmtravel.com
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WORLD EXPRESS www.blaumaritravel.com carol.g@diethelmtravel.com
114 Middle Road No. 05-01 ruben.m@blaumaritravel.com Ms. Carol Goodman
Singapore, 188971, SINGAPORE Mr. Ruben Martorell Bayon Vice President North America
Tel: 65.63363877 | Fax: 65.63398625 Sales Executive EXOTISSIMO
www.worldexpress.com.sg
darren@worldexpress.com.sg SWITZERLAND 1501 N. Broadway, Suite 220
Walnut Creek, CA, 94596, USA
Mr. Darren Tan, anaging Director BUCHER TRAVEL Tel: 925.937.4550
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Lucerne, 6002, SWITZERLAND www.exotissimo.com
DRAGONFLY AFRICA Tel: 41.41.418.5555 infoEXO@exotissimo.com
P O Box 987, Northlands Fax: 41.41.418.5500 Mr. Lee Marona, President
Johannesburg, 2116, SOUTH AFRICA www.buchertravel.ch
Tel: 27.11.2195600 | Fax: 27.11.268.2010/1 mario.wuersch@buchertravel.ch TUNISIA
www.dragonfly.co.za Mr. Mario Wuersch ATLANTIS VOYAGES
kelly@dragonfly.co.za CEO-Managing Director 29 Avenue de Japon, Emmeuble Fatma 4th Floor
Mrs. Kelly Goodwin, Manager Travel Montplaisir, Tunis, 1073, TUNISIA
REVOLVING MOUNT STANSERHORN
THOMPSONS AFRICA LUCERNE Tel: 216.71.781.372/784.555
The Boulevard, West End Office, Spine Road Mount Stanserhorn Railway, Stans Fax: 216.71.786.361
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Fax: 27.31.2753990 Fax: 41.41.618.80.48 Mr. Lagha Kamel, President
www.thompsonsafrica.com www.stanserhorn.ch
janine.southwood@thompsons.co.za info@stanserhorn.ch
Ms. Janine Southwood Mr. Jurg Balsiger, Managing Director

68
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BATOUTA VOYAGES FEZ TRAVEL TOUR AND LEISURE

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www.batouta.com vanessa@feztravel.com Fax: 90.212.250.5708
info@batouta.com.tn Mrs. Vanessa Wallace-Kaplan www.tourandleisure.com
Mr. Zouhair Mbarek, Managing Director Marketing info@tourandleisure.com
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Manar 2 - code 2092, Tunis, 2092, TUNISIA Cumhuriyet Street, No. 137/6, Harbiye
Tel: 216.71.874.638 HELLO TOURISM TRAVEL AGENCY Istanbul, 34373, TURKEY
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www.condortraveltunisia.com Beyoglu, Istanbul, 34437, TURKEY Fax: 90.212.231.2709
condortravel@planet.tn Tel: 90.212.235.12.24 | Fax: 90.212.255.38.89 www.unitedtravel.com.tr
Mrs. Gharbi Doina, Owner www.hellotourism.com.tr unitedtravel@unitedtravel.com.tr
Ms. Didem Ark, Vice President
TURKEY Victoria@hellotourism.com.tr
Mrs. Victoria Cakmak
7TUR TOURISM Incoming Operation Manager
Kore Sehitleri Cad. 50/2, Zincirlikuyu
Istanbul, 34394, TURKEY MORIS TOURISM
Tel: 90.212.354.5656 Cumhuriyet Cad No. 211/7 Harbiye
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www.7tur.com Tel: 90.212.2324241
metin.kazan@7tur.com Fax: 90.212.2304557
Mr. Metin Kazan, President www.moris.com
info@moris.com
DANYTUR Mr. Moris Kasar, Vice President
Valikonagi Caddesi No.111 D:8, Nisantasi
NEW FACES TRAVEL AND SHIPPING
UGANDA
Istanbul, 34365, TURKEY
Tel: 90.212.219.5307 Ataturk Blvd. Igneci Apt. No: 68, Kat:3, Daire:17 VOLCANOES SAFARIS
Fax: 90.212.232.1723 Kusadasi, Aydin, 09400, TURKEY 27 Lumumba Avenue, PO Box 22818
www.danytur.com Tel: 90.256.612.91.67 Kampala, UGANDA
sdanyal@danytur.com Fax: 90.256.612.66.33 Tel: 404.993.6116
Ms. Sina Danyal, Managing Director www.newfacestravel.com www.volcanoessafaris.com
yasar@newfacestravel.com salesus@volcanoessafaris.com
Mr. Yasar Karadag, Owner/President Ms. Jane Behrend, North American Sales Manager

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46USTOA122109 11/25/09 6:28 PM Page 70

UNITED ARAB AMTRAK COACH AMERICA/

10 G Street NE, Suite E543 GRAY LINE SAN DIEGO
EMIRATES Washington, DC, 20002, USA 3888 Beech St
GULF CIRCLE TOURS Tel: 202.906.4579 | Fax: 202.906.4376 San Diego, CA, 92105, USA
Khalid Bin Al Waleed Road, PO Box 32062 www.amtrak.com Tel: 619.477.8687 x254
Dubai, UNITED ARAB EMIRATES aorchison@amtrak.com Fax: 619.477.0705
Tel: 971.4.3555662 | Fax: 971.4.3590006 Mr. Alan Orchison www.sandiegograyline.com
www.gulfcircletours.com Sr. Director — Industry Alliances trudi@contacttours.com
gaby@gulfcircletours.com and Marketing Programs Ms. Trudi Vicedomini
Mr. Gaby Seikaly Director — Marketing
THE BUSBANK
Managing Director and Owner 200 West Adams, Suite 1100
UNIVERSAL TRAVEL SYSTEM Chicago, IL, 60606, USA
1434 Sixth Street, Suite 6 Tel: 312.476.6176 | Fax: 312.577.0947
Santa Monica, CA, 90401, USA www.busbank.com
Tel: 310.393.0261 | Fax: 310.395.9511 cgilbert@busbank.com
www.uts-travel.com Mr. Calvin Gilbert DATTCO /
INFO@UTS-Travel.com Director — Business Development COACH AND
Mr. Klaus Billep CATALINA EXPRESS TOUR GROUP
583 South St., New
USA Berth 95, San Pedro, CA, 90731, USA Britain, CT, 06051,
Tel: 310.519.7971 | Fax: 310.548.7389 USA
AAA LIMO AND BUS CHARTERS www.catalinaexpress.com Tel: 800.229.4879 x 625 | Fax: 860.826.1115
2336 Millbank Drive, Orlando, FL, 32837, USA elaine@catalinaexpress.com www.dattco.com
Tel: 407.363.3949 | Fax: 407.650.3062 Ms. Elaine Vaughan DennisL@dattco.com
www.aaataxilimo.com Vice President — Marketing Mr. Dennis Lyons
orlandolimo@gmail.com Vice President — Coach and Tour
Ms. Sairag Khatoon CIRCLE LINE SIGHTSEEING CRUISES
Pier 83, W. 42nd Street One of North America’s most innovative transportation
Vice President providers, DATTCO is a family-owned business started
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in 1924. Our employees use their experience to enhance
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our customers’ experience. We feature modern Van Hool
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www.AlaskaHeritageTours.com tnixon@circleline42.com and Touring motorcoaches
dkay@ciri.com Ms. Tara Nixon
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Ms. Dee Dee Kay, Sales Manager Senior Group Sales Manager

U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL

71U1221.indd 71 12/3/09 5:22:40 PM
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ENCOUNTER TOURS THEATRE DIRECT TRAILS OF INDOCHINA

1132 3E Fir Grove Loop INTERNATIONAL/SHOWTIX 10/8 Phan Dinh Giot Street,
Hillsboro, OR, 97123, USA 729 7th Avenue, 6th Floor Tan Binh District, Ho Chi Minh City, 84, VIETNAM
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Mr. Safak Noratli, Manager cprince@broadway.com john@trailsofindochina.com
Mr. Carl Prince, Executive Vice President Mr. John Nguyen
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380 Dorchester Avenue, Boston, MA, 02127, USA TRAILWAYS TRANSPORTATION
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MEARS TRANSPORTATION GROUP Mr. Vinh Luu Nhan
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kpitcherello@mearstransportation.com Thuy Khue Street
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www.parkrideflyusa.com Director of Sales and Marketing See ad on page 55
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Mr. Mark Wertheim, President 94 Ma May street, Hoan KIem District
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1900 Premier Court, Anchorage, AK, 99502, USA Tel: 84.4.38280702 x136 AKORN, DMC
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HG TRAVEL rveno@akorndmc.com
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INDOCHINA TRAVEL SERVICES mzhou@ciactravel.com
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Sales and Marketing www.saigontourist.net www.gta-travel.com
info@saigontourist.net nick.jaksic@gta-travel.com
Mr. Vo Anh Tai Mr. Nicholas Jaksic, Sales Manager Wholesale
Director
72
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GW TRAVEL
Denzell House, Denzell Gardens, Dunham Road HOTELS & RESORTS AUSTRIA HOTELS
INTERNATIONAL
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13160 Mindanao Way, Suite 270
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www.gwtravel.co.uk www.austria-hotels.at
Tel: 310.302.0042 | Fax: 310.302.9242
iain@gwtravel.co.uk o.hartmann@austria-hotels.at
www.accorhotels.com
Mr. Iain Dacre, Managing Director Mr. Otto Hartmann
bambi.bryant@accor.com
Ms. Bambi Bryant, Senior Director of Leisure Travel Director Sales and Marketing
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AND DESTINATION SERVICES ACCOR INTERNATIONAL SALES BANFF LODGING COMPANY
7083 Grand National Drive, Suite 102 350 Fifth Ave, Suite 4310, New York, NY, 10118, USA Box 1070, 229 Bear Street, Suite 300
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c.keller@hotelbeds.com Director of Sales — Leisure Travel East Coast joleary@bestofbanff.com
Mr. Chris Keller, Head of Sales — The Americas Mr. Jeff O’Leary, Sales Manager
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46USTOA122109 11/25/09 6:29 PM Page 74

BEST WESTERN INTERNATIONAL DRUBBA HOTELS AND TOURISM HOTELPRO

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blair_j@blairhotels.com Executive Director-Canada’s www.hyatt.com
Ms. Judith Blair, VP Marketing and Sales Western Mountain Region ellen.schuster@hyatt.com
Ms. Ellen Schuster
BLUEBAY HOTELS AND RESORTS FAIRMONT RAFFLES HOTELS Director of Leisure Sales
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secretaria.esmeralda@bluebayresorts.com www.fairmont.com Tel: 212.521.1256
Miss Nadia Romero, Sales Assistant marilyn.bell@frhi.com Fax: 212.521.1255
Ms. Marilyn Bell www.hyatt.com
CGH EARTH Executive Director — Tour and Wholesale Sales carol.ajikata@hyatt.com
Casino Building, Willingdon Island, Cochin
Ms. Carol Ajikata
Kerala, 682003, INDIA FITZPATRICK CASTLE HOTEL Associate Director of Sales
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Mr. Jose Dominic, Managing Director Ms. Eithne Fitzpatrick Scott-Lennon, Owner www.inkaterra.com
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COSTAO DO SANTINHO RESORT GAYLORD HOTELS AND Ms. Alexandra Sparks, Marketing Manager
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IGUAZU GRAND
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74
U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
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75U1221.indd 75 12/3/09 5:23:37 PM

46USTOA122109 11/25/09 6:29 PM Page 76

THE KITANO HOTEL OBEROI HOTELS AND RESORTS THE ROCCO FORTE COLLECTION
66 Park Avenue at 38th Street 509 Madison Avenue, Suite 1906 99 Park Avenue, 10th Floor
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apines@oeh.com karin.cohen@shangri-la.com
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THE PENINSULA HOTELS cheryl.williams@starwoodhotels.com
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New York, NY, 10019, USA Regional VP Sales and Marketing
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Travel Industry Sales Manager
robert.dee@rezidor.com Sales Manager — The Americas
Mr. Robert Dee
Director of Leisure Sales
76
U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
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77U1221.indd 77 12/3/09 5:51:37 PM

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TAJ HOTELS RESORTS AND HEALTHPLANS123.COM TRAVMARK C/O GLOBAL

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78
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46USTOA122109 12/1/09 10:31 PM Page 79

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MICHAEL J. PIERSON ASSOCIATES ROBIN TAUCK AND PARTNERS SOUBRIET BYRNE AND ASSOCIATES
23441 South Pointe Drive, Suite 150, 8 Wedges Field, Weston, CT, 06883, USA 45 W.21st Street, Suite 3A
Laguna Hills, CA, 92653, USA Tel: 203.227.9258 New York, NY, 10010, USA
Tel: 949.457.1545 x105 Fax: 203.227.9258 Tel: 212.929.3734
Fax: 949.457.1545 x105 www.robintauck.com Fax: 212.929.3734
www.mjpaseminars.com rtauck@robintauck.com www.sba-nyc.com
mpierson@mjpa.com Ms. Robin Tauck csoubriet@sba-nyc.com
Mr. Michael Pierson Principal Ms. Carmen Soubriet, Partner
President
ROBIN WHITNEY INK SUSAN BLACK ASSOCIATES
MIGHTY MARKETING GROUP 1127 Washington Street, Suite 4E 75 Winding Way, Suite 200,
1414 Avenue of the Americas, 12th Floor Hoboken, NJ, 07030, USA Woodcliff Lake, NJ, 07677, USA
New York, NY, 10019, USA Tel: 201.659.6046 Tel: 201.476.1414
Tel: 212.644.3914 Fax: 201.659.6046 Fax: 201.476.1414
Fax: 212.644.3914 www.robinwhitneyink.com www.blackandwright.com
www.mighty-marketing.com robinink@ix.netcom.com susan@sblackconsulting.com
djacobs@mighty-marketing.com Ms. Mary Robin Whitney Ms. Susan Black, President
Mr. Doran Jacobs President
President TODD TRAVEL PROMOTIONS
RUBA 933 Motor Parkway, Suite 100
MYRIAD TRAVEL MARKETING 1900 Embarcadero Road, Suite 100 Hauppauge, NY, 11788, USA
1334 Parkview Avenue, Suite 300 Palo Alto, CA, 94303, USA Tel: 631.995.2321
Manhattan Beach, CA, 90266, USA Tel: 650.494.7500 x101 Fax: 631.995.2321
Tel: 310.545.4200 | Fax: 310.545.4200 Fax: 650.494.7500 x101 www.toddtravelpromotions.com
www.myriadmarketing.com www.ruba.com dtodd@toddtravelpromotions.com
al@myriadmarketing.com mike@ruba.com Mr. Douglas Todd
Mr. Al Merschen Mr. Mike Cassidy, CEO President
Managing Partner
SALES FOCUS .TRAVEL
ONLINE AGENCY 825 Third Avenue, Suite 230 110 E. Broward Blvd, 14th Floor
11824 Jollyville Road, Suite 102 New York, NY, 10022, USA Ft. Lauderdale, FL, 33301, USA,
Austin, TX, 78759, USA Tel: 212.520.8327 | Fax: 212.520.8327 Tel: 954.769.5970
Tel: 866.489.4889 | Fax: 866.489.4889 www.sfitourism.com www.travel.travel
www.onlineagency.com khichour@salesfocusinc.com heidi@travel.travel
esmy@onlineagency.com Mr. Kevin Hichour, Managing Director Mrs. Heidi Siefkas-Cassemiro
Mrs. Esmy Wells VP of Marketing and Public Relations
Supplier Account Manager
P. JASON KING EXECUTIVE SEARCH
PO Box 819, Canadensis, PA, 18325-0819, USA
Tel: 212.697.7899 | Fax: 212.697.7899
www.PJasonKingAssociates.com SABRE HOLDINGS CORPORATION TRAMS MARKETING ALLIANCE
info@pjasonkingassociates.com 3150 Sabre Dr. 5777 West Century Blvd.
Mr. P. Jason King Southlake, TX 76092 USA Los Angeles, California 90045
Tel: 682.605.4514 Fax: 682.605.0501 Tel: 310.641.8726 | Fax: 310.641.8571
Chairman and CEO
www.sabretravelnetwork.com www.trams.com
PASSPORT ONLINE James.Kinnard@sabre.com sharon.meyer@trams.com
9786 SW Nimbus Avenue Mr. James Kinnard, Leisure Marketing Manager Sharon Meyer, CTC, Chief Operating Offer
Beaverton, OR, 97008, USA Sabre Travel Network® connects travel buyers and For over 20 years, Trams, Inc. has assisted travel agencies
Tel: 503.270.5853 sellers through the world’s largest global distribution to grow revenue, optimize customer management, and
Fax: 503.270.5853 system, providing over 50,000 travel agency locations streamline processes. More than 45,000 agents in over
www.passportonlineinc.com with instant access to content from airlines, hotels, car 11,000 locations use Trams solutions, which provide the
randyg@passportonlineinc.com rental companies, cruise lines and more. We offer a leading Trams Back Office; the leading agency customer
Mr. Randy Goodrich broad range of products and services for travel relationship management (CRM) product, ClientBase,
Senior Vice President and Co-Founder agencies, travel suppliers, corporations and and unique agency services through ClientBase
government agencies. Marketing Services (CBMS).
PLANETEYE See ad on page 47 See ad on page 67
119 Spadina Avenue, Suite 502
Toronto, ON, M5V2L1, CANADA
Tel: 416.220.4955 SALO PRODUCTIONS TRAVEL CAREER CONNEXXIONS
Fax: 416.220.4955 550 Canyon Woods Circle, Suite 203 6873 Westwoods Circle, Arvada, CO, 80007, USA
www.planeteye.com San Ramon, CA, 94582, USA Tel: 303.421.4744
jonah@planeteye.com Tel: 925.866.1341 Fax: 303.421.4744
Mr. Jonah Sigel, President & CEO Fax: 925.866.1341 www.TravelExecutive.com
www.saloproductions.com mgarton@TravelExecutive.com
QUEBECOR WORLD michelle@saloproductions.com Mr. Matt Garton, President
8000 Blaise-Pascal Mr. Ray Salo, President
Montreal, QC, H1E 2S7, CANADA VACATIONWIRED.COM
Tel: 514.659.5476 SIMON PROPERTY GROUP 1334 Walnut Street, 2nd Floor
Fax: 514.659.5476 747 Third Avenue, 21st Floor Philadelphia, PA, 19107, USA
andregalleria@mac.com New York, NY, 12540, USA Tel: 215.735.2222 x2611
Mr. Andre Gauthier Tel: 917.254.2052 Fax: 215.735.2222 x2611
Travel Publications Specialist Fax: 917.254.2052 www.VacationWired.com
www.simon.com sneberger@vacationwired.com
rblunt@simon.com Ms. Candace Sneberger, President
Mr. Robin Blunt, Vice President
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46USTOA122109 11/25/09 6:29 PM
WESTERN FOLDER DISTRIBUTING
COMPANY
1549 Glenlake Avenue, Itasca, IL, 60143, USA
Tel: 630.773.3377
Fax: 630.773.3377
www.westernfolder.com
tbrainerd@wfolder.com
Mr. Todd Brainerd, Executive Vice President
WINSTORM PRESENTS
1 Research Drive, Darmouth, B2Y4M9, CANADA
Tel: 902.225.9467
Fax: 902.225.9467
www.winstorm.ca
mike@winstorm.ca
Mr. Michael Willoughby
President and CEO
MEDIA
AARP MEDIA SALES
780 Third Avenue, 41st Floor,
New York, NY, 10017, USA
Tel: 646.521.2511 | Fax: 212.319.5849
www.aarp.org
pslattery@aarp.org
Ms. Pat Slattery
Travel Category Manager
ARTHUR FROMMER’S BUDGET
TRAVEL MAGAZINE
530 Seventh Ave, 2nd Floor
New York, NY, 10018, USA
Tel: 646.695.6735 | Fax: 646.695.6704
www.budgettravel.com
Jean-Claude.Chaouloff@budgettravel.com
Mr. Jean-Claude Chaouloff
Travel Category Manager
BON APPETIT MAGAZINE
4 Times Square, 15th Floor
New York, NY, 10036, USA
Tel: 212.286.7263
www.bonappetit.com
brian_israel@condenast.com
Mr. Brian Israel, Travel Manager
BRIDAL GUIDE MAGAZINE
330 Seventh Ave, 10th Floor
New York, NY, 10001, USA
Tel: 212.838.9309 | Fax: 212.308.7165
www.bridalguide.com
jhendlin@bridalguide.com
Mr. Jeff Hendlin
Associate Publisher — Vice President
CONDE NAST BRIDAL MEDIA
750 Third Ave, 4th Floor
New York, NY, 10017, USA
Tel: 212.630.5864
Fax: 212.630.5899
www.brides.com
cathytracey@condenast.com
Ms. Cathy Tracey
Executive Director of Fashion
CONDE NAST TRAVELER
4 Times Square, 14th Floor
New York, NY, 10036, USA
Tel: 212.286.2035
Fax: 212.286.2094
www.cntraveler.com
john_hillock@cntraveler.com
Mr. John Hillock
Executive Director
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CULTURAL PLATINUM NETWORK THE NEW YORKER MAGAZINE
1060 Park Avenue, New York 4 Times Square, 21st Floor
NY, 10128, USA New York, NY, 10036, USA
Tel: 212.722.2634 Tel: 212.286.7738
eboeger@earthlink.net Fax: 212.286.4168
Ms. Elise Boeger www.newyorker.com
Travel Director/Cultural Platinum Network michael.krans@newyorker.com
Mr. Michael Krans, Sales Development Director
FODOR’S TRAVEL
1745 Broadway, 15th Floor PERFORMANCE MEDIA GROUP
New York, NY, 10019, USA 593 Rancocas Road
Tel: 212.572.2313 | Fax: 212.572.2248 Westampton, NJ, 08060, USA
www.fodors.com Tel: 856.505.1412
lpalmer@fodors.com Fax: 856.727.0136
Ms. Lauren Palmer www.performancemediallc.com
Executive Director — Online Strategy mmurphy@pmgemail.com
and Business Development Mr. Mark Murphy, President and CEO
GROUP TOUR MEDIA PREMIER TOURISM MARKETING
2465 112th Avenue
Holland, MI, 49424-9657, USA
621 Plainfield Road, Suite 406
Willowbrook, IL, 60527, USA
Tel: 616.393.2077 x117 Tel: 630.794.0696
Fax: 616.393.0085 Fax: 630.794.0652
www.grouptourmedia.com www.ptmgroups.com
jamie@grouptour.com jeff@ptmgroups.com
Ms. Jamie Cannon, Marketing Manager Mr. Jeff Gayduk, Publisher — President
JAX FAX TRAVEL MARKETING RECOMMEND MAGAZINE
MAGAZINE 5979 NW 151 Street, Suite 120
52 W. Main St, Milford, CT, 06460, USA Miami Lakes, FL, 33014, USA
Tel: 203.301.0255 Tel: 305.828.0123 x122
Fax: 203.301.0250 Fax: 305.828.0799
www.jaxfax.com www.recommend.com
doug@jaxfax.com toby@recommend.com
Mr. Douglas Cooke, Publisher/Editorial Director Mr. Toby Morris
Director of Marketing
MARTHA STEWART LIVING
OMNIMEDIA SHERMANSTRAVEL MEDIA
601 West 26th Street, 9th Floor 112 W. 34th Street, Suite 2110
New York, NY, 10001, USA New York, NY, 10120, USA
Tel: 973.615.0403 Tel: 646.467.8114
Fax: 212.827.8204 Fax: 212.417.9131
www.marthastewart.com www.shermanstravel.com
awilkins@marthastewart.com shaberman@shermanstravel.com
Ms. Amy Wilkins Mr. Sandy Haberman
SVP Publisher Martha Stewart Weddings VP Advertising and Partner Marketing
MEN’S JOURNAL TRAVEL + LEISURE
1290 Avenue of the Americas, 2nd Floor 1120 Avenue of the Americas, 10th Floor
New York, NY, 10104, USA New York, NY, 10036, USA
Tel: 212.484.1799 | www.mensjournal.com Tel: 212.382.5638
jay.gallagher@mensjournal.com Fax: 212.704.9967
Mr. Jay Gallagher www.travelandleisure.com
Account Director jp.m.kyrillos@aexp.com
Mr. Jean-Paul Kyrillos
NATIONAL GEOGRAPHIC Vice President-Publisher
GLOBAL MEDIA
711 Fifth Avenue, 17th Floor, New York, NY, TRAVEL AD NETWORK
10022, USA 55 Broad Street, 24th Floor
Tel: 212.610.5520 New York, NY, 10003, USA
www.ngtraveler.com Tel: 916.941.6540 | Fax: 212.267.0746
kconnagh@ngs.org www.traveladnetwork.com
Ms. Kimberly Connaghan, Associate Publisher bob@traveladnetwork.com
Mr. Bob Sacco, Co-founder — VP of Marketing
THE NEW YORK TIMES
620 Eighth Avenue TRAVEL AGENT MAGAZINE
New York, NY, 10018, USA 757 Third Avenue, 5th Floor
Tel: 212.556.1052 New York, NY, 10017, USA
Fax: 212.556.1933 Tel: 212.895.8243
www.nytimes.com Fax: 212.895.8221
asmodjc@nytimes.com www.travelagentcentral.com
Mr. John Asmodeo jmcmahon@questex.com
Advertising Director — Travel Mr. John McMahon
VP - Group Publisher
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TRAVEL RESEARCH ONLINE ARC VTC INFOTREE

100 Executive Way PROGRAM 289 Great Road
Ponte Vedre, FL, 32082, USA Acton, MA, 01720, USA
Tel: 904.371.2991 Tel: 978.263.8558
Fax: 904.371.3179 Fax: 978.263.3075
www.travelreseachonline.com 4100 North Fairfax Drive, Suite 600 www.infotreeinc.com
rearls@travelresearchonline.com Arlington, VA 22203-1629 ifenyang@gmail.com
Tel: 703.816.8179 | Fax: 703.341.1079
Mr. Richard Earls Mr. Ifen Yang, President
www.arccorp.com/vtc
Publisher
cflores @arccorp.com ISO SOFTWARE SYSTEMS
TRAVEL WEEKLY Chris Flores, Program Manager 390 Notre Dame Street West, Suite 332
100 Lighting Way The ARC VTC Program provides travel professionals Montreal, QC, H2Y1T9, CANADA
Secaucus, NJ, 07094, USA who don’t ticket through ARC the tools and services they Tel: 514.787.1672 x224
Tel: 201.902.1956 | www.travelweekly.com need to boost their bottom line, strengthen their business, Fax: 514.787.1675
rsullivan@travelweekly.com and make their clients’ travel experiences better. With www.isotravel.com
Mr. Robert Sullivan products like ARC MarketPlace, the Travel Agent Service holger.voss@isotravel.com
Publisher Fee Program, a unique ARC Number, and more, VTCs Mr. Holger Voss
are seeing a real return on their investment. Director Business Development
TRAVELAGE WEST See ad on page 45
11400 W. Olympic Blvd, Suite 325 RIGHTREZ
Los Angeles, CA, 90064, USA CERTIFIED VACATIONS GROUP 501 N. Morton Avenue, Suite 200
Tel: 310.954.2515 | Fax: 310.954.2520 110 East Broward Boulevard Bloomington, IN, 47404, USA
www.travelagewest.com Fort Lauderdale, FL, 33301, USA Tel: 812.219.19893 | Fax: 812.335.7345
mrosenberg@travelagewest.com Tel: 954.468.4730 www.rightrez.com
Ms. Michelle Rosenberg Fax: 954.468.4716 mfoerster@rightrez.com
Publisher www.CertifiedVacations.travel Mr. Michael von Foerster
ndavison@certifiedvacations.travel President
TRAVELSCREAM Mr. Nick Davison
TECHNOLOGIES President TECH 7 SYSTEMS
97 Main Street, Suite E-201 9320 SW Barbur Blvd, Suite 132
Edwards, CO, 81632, USA COMTEC Portland, OR, 97219-5405, USA
Tel: 970.306.4110 | Fax: 970.784.4022 6th Floor, Gwent House, Gwent Square Tel: 503.245.2112
www.travelscream.com Cwmbran, NP44 1PL, UK Fax: 503.245.0750
tom@travelscream.com Tel: 703.486.5795 | Fax: 703.548.9446 www.tech7.com
Mr. Tom Griffin www.comtec-group.com richard.dickieson@tech7.com
CEO denise.womble@comtec-group.com Mr. Richard Dickieson, President
Ms. Denise Womble
General Manager and Senior VP Americas TRAVELPORT GDS
300 Galleria Parkway NW, Atlanta, GA, 30339, USA
FORUM TELECOM Tel: 770.563.5586
964 Third Avenue, 9th Floor Fax: 770.563.7296
New York, NY, 10155, USA www.travelport.com
TRAVELZOO Tel: 516.698.5506 | Fax: 917.677.8221 cheryl.henry@travelport.com
590 Madison Avenue, Suite 3704
www.forumtel.com Ms. Cheryl Henry
New York, NY, 10022, USA
Tel: 212.521.4218 | Fax: 212.521.4201 shai@forumtel.com Regional Director — Strategic Content
www.travelzoo.com | dcorper@travelzoo.com Mr. Shai Bar-Lavi
Founder XYKA
Mr. Doug Corper 5201 Great America Pkwy, Suite 320
Senior Advertising Sales Director GLOBE TRACK Santa Clara, CA, 95054, USA
Travelzoo is a global Internet media company. Travelzoo’s La Vallee House, Fassaroe, Bray Tel: 408.200.7439
media properties reach more than 18 million travel Wicklow, IRELAND Fax: 408.200.7499
enthusiasts worldwide. Travelzoo publishes offers from Tel: 353.1.2116863 www.xyka.com
more than 1,000 advertisers from around the world. www.globetrack.com nirav@xyka.com
Travelzoo’s deal experts review offers to find the best philip@globe-track.com Mr. Nirav Chatrapati, President
travel deals and confirm their true value. Travelzoo’s Mr. Philip Rock
global headquarters is in New York City.
Sales Director
See ad on page 59
HYPERTECH SOLUTIONS
80 Grasslands Road, 1st Floor
TECHNOLOGY & Elmsford, NY, 10523-1100, USA
Tel: 914.347.4789 | Fax: 914.239.4699
RESERVATIONS SYSTEMS www.hypertechsolutions.com
phealy@hypertechsolutions.com
AMADEUS NORTH AMERICA Mr. Patrick Healy, Business Development
9250 NW 36th Street, AC 06
Doral, FL, 33178, USA IBS SOFTWARE SERVICES
Tel: 305.406.6601 AMERICAS
Fax: 305.499.6971 900 Circle 75 Parkway, Suite 550
www.us.amadeus.com Atlanta, GA, 30339, USA
ccauceglia@amadeus.com Tel: 678.391.3095
Ms. Carolyn Cauceglia Fax: 678.391.6099
Vice President Strategic Sales www.ibsplc.com/
nick.vance@ibsplc.com
Mr. Nick Vance, Director of Marketing

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 A UNIQUE EXPERIENCE
AT THE END OF THE WORLD
Sail Southern Patagonia channels between
Punta Arenas, Chile and Ushuaia, Argentina on
board the expedition vessels M/V Via Australis
and M/V Mare Australis.
Daily wilderness excursions disembark near
glaciers, fjords and native forests. Penguin, seal NEW M/V STELLA AUSTRALIS
and wild animal colonies can be seen towards To launch in December 2010
the mythical Cape Horn. 100 Cabins with windows
Explore the Darwin Mountain Range in Tierra Spacious open deck
del Fuego and its archipelagos, the Southern- Exercise room
most region of the world. Three lounges

Australis US and Canada offices

• tel. 877-678-3772 • 395 695 9618 • www.australis.com • australis@bellsouth.net •

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46USTOA122109 11/25/09 7:11 PM Page 84

TOURIST ORGANIZATIONS
ARGENTINA
ARGENTINA TOURISM OFFICE
1101 Brickell Ave, #901 South
Miami, FL 33131, USA
Tel: 305.371.5559 | Fax: 305.371.5955
www.argentina.travel
secturusa@turismo.gov.ar
Mr. Eduardo Piva, Director
AUSTRALIA
AUSTRALIA’S NORTHERN
TERRITORY
1334 Parkview Avenue, Suite 300
Manhattan Beach, CA, 90266, USA
Tel: 310.529.2269 VIENNA TOURIST BOARD TOERISME ANTWERPEN
Fax: 305.856.8981 Obere Augartenstrasse 40, Vienna, 1020, AUSTRIA Grote Markt 15, Antwerpen, 2000, BELGIUM
www.australiasoutback.com Tel: 43.1.211.14.361 Tel: 32.3.20395.12
julie@myriadmarketing.com Fax: 43.1.216.8492 Fax: 32.3.20395.35
Ms. Julie Averay Cuesta www.vienna.info www.antwerpen.be
Senior Account Manager helga.gerbl@vienna.info kattina.glasinovich@stad.antwerpen.be
Ms. Helga Gerbl, Market Manager Ms. Kattina Glasinovich
TOURISM AUSTRALIA Trade and Cruise Manager
6100 Center Drive, Suite 1150 BELGIUM
Los Angeles, CA, 90045, USA BERMUDA
Tel: 310.695.3216 BELGIAN TOURIST OFFICE
Fax: 310.695.3201 220 E 42nd Street, Suite 3402 BERMUDA DEPARTMENT OF
www.australia.com New York, NY, 10017, USA TOURISM
dhudson@tourism.australia.com Tel: 212.758.8130 x15 675 Third Ave, 20th Floor,
Mr. Daryl Hudson Fax: 212.355.7675 New York, NY, 10017, USA
Regional General Manager, The Americas www.visitbelgium.com Tel: 212.818.9800
annettec@visitbelgium.com Fax: 212.983.5289
TOURISM NEW SOUTH WALES Ms. Annette Choynacki www.bermudatourism.com
AUSTRALIA Director kdarrell@bermudatourism.com
6100 Center Drive, Suite 810 Ms. Karen Darrell
Los Angeles, CA, 90045, USA TOURIST OFFICE Manager Sales and Distribution
Tel: 310.641.1622 | Fax: 310.641.1655 FOR FLANDERS,
www.sydneyaustralia, com BELGIUM
BOTSWANA
tourismnswla@earthlink.net The New York Times BOTSWANA TOURISM BOARD
Ms. Irene Morgan Building 127 Lubrano Drive, Suite 203
Regional Director — The Americas 620 Eighth Avenue Annapolis, MD, 21401, USA
44th Floor, New York, Tel: 410.224.7688
TOURISM QUEENSLAND NY, 10018, USA
6100 Center Drive, Suite 1150 Fax: 410.224.1499
Tel: 212.584.2336 x3005
Los Angeles, CA, 90045, USA www.trade.botswanatourism.us
Fax: 212.575.3606
Tel: 310 695 3255 | Fax: 310 695 3258 info@botswanatourism.us
www.visitflanders.us
www.DestinationQueensland.com dan@visitflanders.us Ms. Leslee Hall
shana.pereira@tq.com.au Mr. Dan Benjoseph, Director Director
Ms. Shana Pereira Brussels is the ultimate cosmopolitan city with a vibrant BRAZIL
Regional Director — Americas nightlife. From Brussels, it is only 30 minutes to Ghent or
AUSTRIA Antwerp and only one hour to Bruges. Some of the world’s BAHIATURSA
best chocolates and beers, great art and shopping. Please Centro de Convencoes da Bahia 1 Piso
AUSTRIAN TOURIST OFFICE contact us: www.visitflanders.us Av Simon Bolivar s/n Jardim Armacao,
120 W. 45th Street, 9th Floor, See ad on page 19 CEP 41750-230, Bahia, BRAZIL
New York, NY, 10036, USA Tel: 55.71.3117.3160 | Fax: 55.71.3117.3175
Tel: 212.575.7723 x17 www.bahia.com.br
Fax: 212.730.4568 BRUSSELS INTERNATIONAL rfranca@bahiatursa.ba.gov.br
www.austria.info/us TOURISM AND CONGRESS Ms. Rosana Decat Franca
michael.gigl@austria.info rue Royale 2-4, Brussels, 1000, BELGIUM Director of International Relations
Mr. Michael Gigl, Director — North America Tel: 32.2.548.04.57 | Fax: 32.2.549.50.59
www.brusselsinternational.be EMBRATUR — BRAZILIAN
INNSBRUCK TOURIST BOARD a.schmidt@brusselsinternational.be TOURIST BOARD
Burggraben 3, Innsbruck, 6020, Tirol, AUSTRIA Ms. Anousjka Schmidt, Product Manager SCN Quadra 02 - Bloco G - 2º Andar, Brasília-DF,
Tel: 43.512.59850.148 70712-907, BRAZIL
Fax: 43.512.59850.107 GHENT TOURIST OFFICE Tel: 55.61.3429.7904 | Fax: 55.61.3429.7850
www.innsbruck.info Predikherenlei 2, Ghent, 9000, BELGIUM www.braziltour.com
n.boekdrukker@innsbruck.info Tel: 32.9.266.56.67 | Fax: 32.9.266.56.73 dmi@embratur.gov.br
Mr. Nicholas Boekdrukker, Marketing www.visitgent.be Mr. Jose Luiz Viana da Cunha
johan.catteeuw@gent.be Director for International Markets
Mr. Johan Catteeuw
Manager Trade and External Relations

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MINAS GERAIS STATE NOVA SCOTIA DEPARTMENT TOURISM CALGARY

TOURISM OFFICE OF TOURISM AND CULTURE 200 - 238 11 Avenue SE
Praca da Liberdade, s/n predio verde — PO Box 456, Calgary, T2G 0X8, AB, CANADA
Funcionarios, Belo Horizonte, 30140-010 1800 Argyle Street Tel: 403.750.2391 | Fax: 403.262.3809
Minas Gerais, BRAZIL Halifax, B3J 2R5, NS, CANADA www.tourismcalgary.com
Tel: 55.31.32708549 | Fax: 55.31.32709021 Tel: 902.424.1787 moniquem@tourismcalgary.com
www.turismo.mg.gov.br Fax: 902.424.2668 Ms. Monique Morrison
daniel.marques@turismo.mg.gov.br www.novascotia.com Manager Leisure Sales
Mr. Daniel Duarte Marques jardinkr@gov.ns.ca
Promotion Manager Ms. Kim Jardine
TOURISM LAURENTIANS
14 142 de la Chapelle Street
Sales Manager
SANTUR — SANTA CATARINA Mirabel, J7J 2C8, QC, CANADA
TOURISM BOARD ONTARIO TOURISM MARKETING Tel: 450.436.8532 x230
Rua Felipe Schmidt, 249, 9 Andar PARTNERSHIP Fax: 450.436.5309
Florianopolis, 88010-902, Santa Catarina, BRAZIL 659 Exeter Road, 2nd Floor www.laurentians.com/tnt
Tel: 55.47.9942.5679 London, N6E 1L3, ON, CANADA pascale.tremblay@laurentides.com
www.santur.sc.gov.br Tel: 519.873.4487 | Fax: 519.873.4061 Mrs. Pascale Tremblay
martin@santacatarina.travel www.ontariotravel.net Tour and Travel Representative
Mr. Martin Desmaras sandra.rice@ontario.ca TOURISM PEI
Manager — Business Development Ms. Sandra Rice PO Box 2000
Director North America Travel Trade
CANADA Charlottetown, CIA 7N8, PE, CANADA
Tel: 902.368.5754 | Fax: 902.368.4438
BANFF LAKE LOUISE TOURISM www.peiplay.com
PO Box 1298, Suite 375, 317 Banff Ave cdsulis@gov.pe.ca
Banff, T1L 1B3, AB, CANADA Mr. Craig Dulis, Manager — Trade and Sales
Tel: 403.762.0274 | Fax: 403.762.8545
www.BanffLakeLouise.com TOURISM SASKATCHEWAN
julie@banfflakelouise.com 1922 Park Street
Ms. Julie Canning Regina, SYN7M4, Saskatchewan, CANADA
President and CEO Tel: 306.787.5282 | Fax: 306.787.6293
www.sasktourism.com
CANADIAN TOURISM COMMISSION joy.turner@sasktourism.com
Suite 1400, Four Bentall Centre Ms. Joy Turner
1055 Dunsmuir St, PO Box 49230 Manager — Markets, Advertising and Media
Vancouver, V7X 1L2, BC, CANADA
Tel: 310.643.7768 | Fax: 310.643.7760 TOURISM TORONTO
www.canada.travel 207 Queens Quay West, Suite 590
sigurdson.kristine@ctc-cct.ca Toronto, M5J 1A7, ON, CANADA
Ms. Kristine Sigurdson Tel: 416.203.3836 | Fax: 416.203.6753
Director, National Partnership Development www.torontotourism.com
bgraziano@torcvb.com
EDMONTON TOURISM Mr. Brian Graziano
9990 Jasper Avenue Director Leisure Trade Sales — N.A. FIT/AAA
Edmonton, T5J 1P7, AB, CANADA
Tel: 780.917.7620 TOURISM VANCOUVER
Fax: 780.425.5283 200 Burrard Street, Suite 210
www.edmonton.com Vancouver, V6C 3L6, BC, CANADA
cmakowichuk@edmonton.com Tel: 604.631.2893 | Fax: 604.682.1717
Ms. Christie Makowichuk www.tourismvancouver.com
Manager — Leisure Travel rrobutka@tourismvancouver.com
Mr. Ryan Robutka
NEW BRUNSWICK TOURISM Manager-Sales and Marketing Development Travel
AND PARKS Trade Americas and Cruise
PO Box 6000, Fredericton, QUEBEC CITY TOURISM
E3B 5H1, NB, CANADA TOURISM VICTORIA
399, Rue Saint-Joseph Street est 31 Bastion Square, 4th Floor
Tel: 506.444.4097 Quebec, G1K 8E2, QC, CANADA
Fax: 506.453.7127 Victoria, V8W 1J1,
Tel: 418.641.6654 x5423 BC, CANADA
www.TourismNewBrunswick.ca Fax: 418.641.6578
cindy.creamer-rouse@gnb.ca Tel: 250.414.6984 | Fax: 250.361.9733
www.quebecregion.com www.tourismvictoria.com
Mrs. Cindy Creamer Rouse, Director — Marketing martin.lachance@quebecregion.com doug.treleaven@tourismvictoria.com
NEWFOUNDLAND AND Mr. Martin Lachance Mr. Doug Treleaven
Director — Leisure and Media
LABRADOR TOURISM Sales Manager — Travel Trade
PO Box 8700, TOURISM BRITISH COLUMBIA
Conference Building St. John’s
TOURISME MONTREAL
510 Burrard Street, 12th Floor 1555 Peel Street, Suite 600
Newfoundland and Labrador, Vancouver, V6C 3A8, BC, CANADA Montreal, H3A 3L8, QC, CANADA
A1B 4J6, NL, CANADA Tel: 604.660.2956 Tel: 514.844.5400
Tel: 709.729.0992 | Fax: 709.729.0057 Fax: 604.660.3383 Fax: 514.844.6893
www.gov.nl.ca/tourism www.HelloBC.com www.tourisme-montreal.org
cjewczyk@mail.gov.nl.ca stephanie.nichols@tourismbc.com cyr.isabelle@tourisme-montreal.org
Ms. Charlotte Jewczyk Ms. Stephanie Nichols Mr. Isabelle Cyr
Manager of Marketing/Travel Trade Sales Manager — North America Sales Manager — Tour and Travel

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TOURISME QUEBEC CHILE COSTA RICA

1255, Rue Peel, Bureau 400,
Montreal, H3B 4V4, QC, CANADA
Tel: 514.873.9889
Fax: 514.864.3188
www.bonjourquebec.com
jean.bouffard@tourisme.gouv.qc.ca
Mr. Jean Bouffard
Manager — National Accounts USA
TRAVEL ALBERTA
No. 200-4723 1st Street SW
Calgary, T2G 4Y8, AB, CANADA
Tel: 403.770.6057 | Fax: 403.509.2598
www.TravelAlberta.com/trade
karen.soyka@travelalberta.com
Ms. Karen Soyka
Director of Trade Development — The Americas
TRAVEL MANITOBA
155 Carlton Street, 7th Floor
Winnipeg, R3C 3H8, MB, CANADA
Tel: 204.927.7831 | Fax: 204.927.7828
www.travelmanitoba.com
lijohnston@travelmanitoba.com
Mr. Lionel Johnston
International Sales Consultant
YUKON TOURISM
100 Hanson Street, Box 2703
Whitehorse, Y1A 2C6, YT, CANADA
Tel: 867.667.8795 | Fax: 867.667.3546
www.travelyukon.com
rod.raycroft@gov.yk.ca
Mr. Rod Raycroft
Manager Marketing Operations — Americas
CHILE TOURISM
1732 Massachusetts Avenue NW
Washington, DC, 20036, USA
Tel: 202.530.4109
Fax: 202.887.5579
www.turismochile.travel
ofitur@embassyofchile.org
Ms. Anita Amthauer Burgosr
Assistant North America
CHINA
CHINA NATIONAL TOURIST OFFICE
370 Lexington Avenue, Suite 912
New York, NY, 10117, USA
Tel: 212.760.8218
Fax: 212.760.8809
www.cnto.org
info@cnto.org
Ms. Xin Hong Zhang, Director
COLUMBIA
COLOMBIA TOURISM
601 Brickell Key Drive, Suite 608
Miami, FL, 33131, USA
Tel: 305.374.3144
Fax: 305.372.9365
www.colombia.travel
cduque@proexport.com.co
Mr. Camilo Duque
Leisure Tourism Director
COSTA RICA TOURIST BOARD
Costado este del Puente Juan Pablo II
Sobre autopista General Cañas, La Uruca
PO Box 777-1000 San José
San José, 10107, COSTA RICA
Tel. 506.22995800 x269/395
www.visitcostarica.com
efiguero@ict.go.cr
Mrs. Evelyn Figueroa
Coop Programs — Wholesalers
CROATIA
CROATIAN NATIONAL TOURIST OFFICE
350 Fifth Avenue, Suite 4003
New York, NY, 10118, USA
Tel: 212.279.8672
Fax: 212.279.8683
www.croatia.hr
cntony@earthlink.net
Ms. Nena Komarica, General Manager
CROATIA — The Pearl of the Adriatic. Discover a country of
fascinating diversity and hidden treasures at the crossroads
of Europe. Explore 1,185 islands, the cleanest sea in the
Mediterranean and seven UNESCO World Heritage sites.
Visit Europe’s oldest cities and castles, rich in history and
culture. A year-round destination. Call 800.829.4416.
See ad on this page
46USTOA122109 12/1/09 10:32 PM Page 88

CYPRUS QUITO VISITORS VISIT KENT

BUREAU 3 The Precincts, Canterbury, CTI 2EE, Kent, UK
Av. Gran Colombia Tel: 44.1732.451120 | Fax: 44.1732.451120
CYPRUS TOURISM N14-134 www.visitkent.co.uk
ORGANIZATION Antiguo Hospital Eugenio rachel.wray@visitkent.co.uk
13 E. 40th Street, Espejo, Quito, ECUADOR Mrs. Rachel Wray, Travel Trade
New York, NY, 10016, USA Tel: 5932.2959.632 x127
Tel: 212.683.5280 Fax: 5932.299.3341 VISIT LONDON
Fax: 212.683.5282 www.quito.com.ec 2 More London Riverside, London, SE1 2RR, UK
www.visitcyprus.com lrobalino@quito-turismo.com Tel: 44.20.7234.5814 | Fax: 44.20.7234.5751
gocyprus@aol.com Ms. Lourdes Robalino, Promotions Manager www.visitlondon.com
Ms. Tasoula Manaridis cmay@visitlondon.com
Ecuador’s capital Quito is earning its place among
Tourism Officer Ms. Corinna May
travelers’ favorite Latin American cities. With its UNESCO-
Cyprus is an island at the crossroads of history. Welcome listed historic center transformed by urban regeneration, Marketing Manager
to the island that Marc Anthony gave to Cleopatra, to the city is becoming a “must-see” destination. The QVB
the impressive Tombs of the Kings near Pafos and to is working harder than ever to partner with the VISIT MANCHESTER
Byzantine churches, on the UNESCO World Heritage list, international travel industry, to improve both visitor 551 Fifth Avenue, Suite 701
richly decorated with murals. So this year if you want to numbers and visitor experiences. New York, NY, 10176, USA
travel back in time Welcome to Cyprus.
See ad on page 57
Tel: 212.850.0348 | Fax: 212.986.1188
www.visitmanchester.com/traveltrade
See ad on page 71
EGYPT emma.white@visitbritain.org
Ms. Emma White
EGYPTIAN TOURIST AUTHORITY Manchester Gateway Marketing Manager
CZECH REPUBLIC 630 Fifth Avenue, Suite 2305
FINLAND
New York, NY, 10111, USA
CZECH TOURISM Tel: 212.332.2570 VISIT FINLAND
1109 Madison Avenue, Fax: 212.956.6439 297 York Street, Jersey City, NJ, 07302, USA
New York, NY, 10028, USA www.egypt.travel Tel: 917.863.5484
Tel: 212.288.0830 x105 info.us@egypt.travel www.visitfinland.com
Fax: 212.288.0971 Mr. El Sayed Khalifa helena.niskanen@visitfinland.com
www.czechtourism.com Consul-Director — USA and Latin America Ms. Helena Niskanen, Marketing Representative
palkova@czechtourism.com
Mrs. Michaela Palkova-Claudino EL SALVADOR FRANCE
Director — US Office
ATOUT FRANCE — FRANCE
DENMARK CORPORACION TOURISM DEVELOPMENT AGENCY
SALVADORENA 825 Third Avenue, 29th Floor
VISITDENMARK DE TURISMO New York, NY, 10022, USA
655 Third Avenue, Suite 1810 Alameda Dr. Manuel Tel: 310.271.2693 | Fax: 310.276.2835
New York, NY, 10017, USA Enrique Araujo, www.franceguide.com/us
Tel: 212.885.9727 Edificio Carbonel No. 1 y nathalie.poto@franceguide.com
www.visitdenmark.com Pasaje Carbonel Colonia Roma, Mrs. NathaliePoto
bhs@visitdenmark.com San Salvador, EL SALVADOR Leisure Marketing Manager
Ms. Britt Sørensen Tel: 503.2243.7835 | Fax: 503.2223.6120
Marketing Manager www.elsalvador.travel CANNES TOURISM OFFICE
Leisure and Meeting Industry mvilanova@corsatur.gob.sv c/o French Government Tourist Office
Ms. Margarita Vilanova, Marketing Manager 825 Third Avenue, 29th Floor
ECUADOR El Salvador, an impressive country, has everything to New York, NY, 10022, USA
surprise its visitors: volcanoes, lakes, beaches, Tel: 212.745.0985 | Fax: 212.838.7855
archaeological sites, colonial cities and more. It offers www.cannes.travel
amazing scenarios to practice adventure tourism and cannes@franceguide.com
extreme sports. For its culture and friendly people, Mrs. Veronique Amato
El Salvador has become a hot destination to visit in 2010. Cannes Representative USA — Canada
See ad on page 61
ECUADOR’S MINISTRY OF FRENCH POLYNESIA
TOURISM/ECUADOR TOURISM
PROMOTION FUND TAHITI TOURISME
Av Eloy Alfano y Carlos Tobar, Quito, ECUADOR ENGLAND 300 Continental Blvd, Suite 160
Tel: 593.2.2507.555 x1308 | www.ecuador.travel ENGLANDS NORTH COUNTRY El Segundo, CA, 90245, USA
mproanio@turismo.gov.ec Dry Sand Foundry, Foundry Square, Holbeck Tel: 310.414.8484 | Fax: 310.414.8490
Mr. Mario Proano, Marketing Undersecretary www.tahiti-tourisme.com
Leeds, LS11 5DL, West Yorkshire, UK
Ecuador – the country of four worlds offers life at its purest — Tel: 44.1904.773392 akeahi@tahiti-tourisme.com
the Andes, the Coast, the Amazon, the Galapagos! Creating Fax: 44.1904.700550 Mr. Al Keahi
a strong infrastructure, Ecuador is emerging as a leader in www.enjoyenglandsnorthcountry.us Managing Director
sustainable tourism, highlighting its natural attributes —
amiable people, eco & rural tourism, adventure & special
suelovel@ytb.org.uk GERMANY
Ms. Sue Lovel
interest travel, special events. The most mega-diverse BADEN-BADEN KUR AND
Sales and Marketing Manager
country in the world!
TOURISMUS
See ad on page 5 HEART OF ENGLAND Solmsstr. 1, Baden-Baden, D-76530
53 Foxhill, Olney, MK46 5DF, Buckinghamshire, UK Baden-Württemberg, GERMANY
Tel: 44.7801.891429 Tel: 49.7221.275206 | Fax: 49.7221.275261
www.visittheheart.com/ustraveltrade www.baden-baden.com
robin@visittheheart.com bbt@baden-baden.com
Mr. Robin Tjolle Ms. Brigitte Goertz-Meissner
US Travel Trade Consultant Managing Director
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become involved with our programs, visit

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BAVARIA TOURISM MARKETING GARMISCH-PARTENKIRCHEN NUERNBERG – FUERTH

c/o German National Tourist Office TOURISM Frauentorgraben 3
122 E 42nd Street - Suite 2000 Richard-Strauss-Platz 1a, Garmisch-Partenkirchen Nuernberg, D-90443, GERMANY
New York, NY, 10168, USA D-82467, Bavaria, GERMANY Tel: 49.911.2336.117
Tel: 212.661.7200 x 218 | Fax: 212.661.7174 Tel: 49.8821.180.437 Fax: 49.911.2336.167
www.bavaria.us Fax: 49.8821.180.450 www.tourismus.nuernberg.de
bavaria@d-z-t.com www.garmisch-partenkirchen.de martina.weber@ctz-nuernberg.de
Ms. Susan Krulic tourismusdirektor@gapa.de Ms. Martina Weber
Sales Manager North America Mr. Peter Nagel, Tourism Director Sales Director
BERLIN TOURISMUS MARKETING REGENSBURG TOURISMUS
Am Karlsbad 11, Berlin, 10785, GERMANY Rathausplatz 3, Regensburg, 93047
Tel: 49.30.2647.910 | Fax: 49.30.2647.48986 Bavaria, GERMANY
www.berlin-tourism.de Tel: 49.941.507.3414
burkhard.kieker@btm.de Fax: 49.941.507.4419
Mr. Burkhard Kieker GERMAN NATIONAL TOURIST www.regensburg.de
President and CEO OFFICE spiessl.irene@regensburg.de
122 East 42nd Street, Suite 2000 Ms. Irene Spiessl
BLACK FOREST HIGHLANDS New York, NY 10168-0072 USA Deputy Managing Director/Sales Director
TOURISM COMPANY-TITISEE Tel: 800.637.1171
STATE TOURIST BOARD BADEN —
Freiburgerstrasse 1, Fax: 212.661.7174
Hinterzarten, 79856, www.germany.travel WUERTTEMBERG
GERMANY ricarda.lindner@d-z-t.com Esslinger Stasse 8,
Tel: 49.7652.120612 Ms. Ricarda Lindner, Director — The Americas Stuttgart, 70182, GERMANY
Fax: 49.7652.120699 Visit www.germany.travel — your resource on travel to Tel: 49.711.23858.10
www.hochschwarzwald.de Germany with a wealth of information on destinations, Fax: 49.711.23858.98
rudolph@hochschwarzwald.de air, accommodations, events,travel tips, special offers and www.tourismus-bw.de
Mr. Rudolph Thorsten, President more. Destination Germany. Great Deals. Easy bookings. m.kohler@tourismus-bw.de
Ms. MartinaKohler
See ad on page 15
COBURG TOURISMUS Manager Marketing & Sales
Herrngasse 4, Coburg, D-96450 HEIDELBERG CONVENTION
Bavaria, GERMANY STUTTGART TOURIST OFFICE
AND VISITORS BUREAU Lautenschlagerstrasse 3
Tel: 49.9561.898030 Ziegelhaeuser Landstrasse 3
Fax: 49.9561.898037 Stuttgart, 70173, GERMANY
Heidelberg, D-69120, GERMANY Tel: 49.711.2228.229
www.coburg-tourist.de Tel: 49.6221.14.22.12
wg@coburg-tourist.de Fax: 49.711.2228.214
Fax: 49.6221.14.22.33 www.stuttgart-tourist.de
Mrs. WaltraudGulder www.heidelberg-tourismus.de
Managing Director nadja.kensche@stuttgart-tourist.de
cornelius@heidelberg-marketing.de Ms. Nadja Kensche
DESSAU TOURISM MARKETING Mrs. Vera Cornelius Sales Manager
Stadt Dessau-Rosslau, Tourismus-Marketing Managing Director
Zerbster Straße 4, Dessau-Roßlau, 06844 TOURIST BOARD OF FRANCONIA
HISTORIC HIGHLIGHTS OF Wilhelminenstrasse 6
Saxony-Anhalt, GERMANY
Tel: 49.340.2042242
GERMANY Nuernberg, 90461, GERMANY
Schiessgrabenstrasse 14 Tel: 49.911.94151.0
Fax: 49.340.2042942
Augsburg, 86150, GERMANY Fax: 49.911.94151.10
www.dessau-rosslau-tourism.de
Tel: 49.821.50.20.722 www.frankentourismus.de
christine.lambrecht@dessau-rosslau.de
Fax: 49.821.50.20.722 info@frankentourismus.de
Mrs. Christine Lambrecht
www.historicgermany.com Mr. Olaf Seifert
Tourism Marketing Manager
info@historicgermany.com Managing Director
DUESSELDORF MARKETING Mrs. Gabriele Lippmann
AND TOURISM Managing Director GREECE
934 8th Avenue, Suite 2B, MAGIC CITIES GERMANY GREEK NATIONAL TOURIST
New York, NY, 10019, USA c/o Deutsche Zentrale Tourismus ORGANIZATION
Tel: 212.957.6653 Beethovenstr. 69, 645 Fifth Avenue, Suite 903
Fax: 646.419.4070 Frankfurt, D-60325, GERMANY New York, NY, 10022, USA
www.visitduesselforf.de.ww.fly2dus.com Tel: 49.69.97464.129 Tel: 212.421.5777
perry.r@duesseldorf-tourismus.de Fax: 49.69.97464.130 Fax: 212.826.6940
Mr. Rainer Perry www.magic-cities.com www.greektourism.com
U.S. Representative magic_cities@d-z-t.com info@greektourism.com
FRANKFURT TOURIST + CONGRESS Ms. Dorothea Niestert Mr. George Tambokis
BOARD Managing Director Director — USA, Latin America and Canada
Kaiserstrasse 56, Frankfurt am Main, 65510 MUNICH TOURIST OFFICE HONG KONG
Hessen, GERMANY Sendlinger Strasse 1
Tel: 49.0.69.212.34137 Munich, D-80331, GERMANY HONG KONG TOURISM BOARD
Fax: 49.0.69.212.30776 Tel: 49.89.23330345 5670 Wilshire Blvd, Suite 1230,
www.frankfurt-tourismus.de Fax: 49.89.23330247 Los Angeles, CA, 90036, USA
bischoff@infofrankfurt.de www.muenchen-tourist.de Tel: 323.938.4582
Ms. Jasmin Bischoff sales@muenchen.de www.DiscoverHongKong.com
Head of Marketing Overseas Mr. Rupert Geiger bill.flora@hktb.com
Director of Sales — The Americas Mr. William Flora
Director of the United States

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HUNGARY ISRAEL LUXEMBOURG

HUNGARIAN NATIONAL LUXEMBOURG NATIONAL
TOURIST OFFICE TOURIST OFFICE
350 Fifth Avenue, 17 Beekman Place,
Suite 7107 New York, NY, 10022, USA
New York, NY, 10118, USA ISRAEL MINISTRY OF TOURISM Tel: 212.935.8888
Tel: 212.695.1221 800 Second Avenue, 16th Floor Fax: 212.935.5896
Fax: 212.695.0809 New York, NY, 10017, USA www.visitluxembourg.com
www.gotohungary.com Tel: 212.499.5644 | Fax: 212.499.5645 info@visitluxembourg.com
www.goisrael.org | aries@imot.org
gomori@gotohungary.com Ms. Brigitte Bjornstad-Goergen
Mr. Arie Sommer
Mr. Peter Gomori Consul-Tourism Commissioner Director
Director — North America North and South America MACAU
ICELAND Bordered by the Red, Mediterranean and Dead Seas,
Israel is a country of amazing diversity of natural and MACAU GOVERNMENT
ICELANDIC TOURIST BOARD cultural experiences — from the cosmopolitan hotspot that TOURIST OFFICE
655 Third Avenue is Tel Aviv to the historic heart of the Holy Land in 1334 Parkview Avenue, Suite 300
Suite 1810 Jerusalem, from the rolling green hills and vineyards of Manhattan Beach, CA, 90266, USA
New York, NY, 10017 the Galilee in the North to the Negev Desert in the South. Tel: 310.545.4200
USA You’ll love Israel from the First “Shalom”. Fax: 310.545.4221
Tel: 212.885.9786 See ad on page 11
www.macautourism.gov.mo
ax: 212.885.9710 shirley@myriadmarketing.com
www.icelandtouristboard.com ITALY Ms. Shirley Tu
iceinar@goiceland.org Marketing Manager
Mr. Einar Gustavsson ITALIAN GOVERNMENT TOURIST
Director BOARD – ENIT MALAYSIA
630 Fifth Avenue, Rockefeller Center - Suite 1565, TOURISM MALAYSIA
INDIA New York, NY, 10111, USA 818 W. Seventh Street
Tel: 212.245.5095 Suite 970,
Fax: 212.586.9249 Los Angeles, CA, 90017, USA
www.italiantourism.com Tel: 213.689.9702
rstrano@italiantourism.com Fax: 213.689.1530
INDIA TOURISM Dr. Riccardo Strano
1270 Avenue of the Americas, Suite 303 www.tourismmalaysiausa.com
New York, NY, 10020, USA Director for North America vptmla@aol.com
Tel: 212.586.4901 JAPAN Mr. Mazlan Araju
Fax: 212.582.3274 Vice President — Tourism Malaysia Los Angeles
www.incredibleindia.org JAPAN NATIONAL TOURISM
kalyansengupta@itonyc.com ORGANIZATION MEXICO
Mr. Kalayan Sengupta 11 West 42nd Street, 19th Floor
Assistant Director CAMPECHE TOURISM BOARD
2-10-1 Yurakucho, Chiyoda-ku Av. Ruiz Cortines S/N Plaza Moch Couoh
India is a land of vibrant colors. Its scenery is amongst the New York, NY, 10036, USA Col. Centro, Campeche, 24000
most varied and exciting anywhere Its history and culture Tel: 212.757.5641 x17 Campeche, MEXICO
are not just packaged and brought out on show the tourist, Fax: 212.307.6754 Tel: 52.981.1273300 | www.campeche.travel
but lived. Only India can renew and enrich your life and www.japantravelinfo.com
soul forever! While India is modern and contemporary, it turismo@campeche.gob.mx
sasano@jntonyc.org Mr. Ivan Escalante Flores
throbs with the legacy of our rich and unique culture! Mr. Satoshi Asano Director of Promotion
See ad on inside back cover Director
MEXICO TOURISM BOARD
JORDAN 400 Madison Avenue
IRELAND Suite 11C
JORDAN TOURISM BOARD
New York, NY, 10017, USA
NORTH AMERICA
Tel: 212.308.2110 x102 | Fax: 212.308.9060
6867 Elm Street, Suite 102
www.visitmexico.com
McLean, VA, 22101-3842, USA
mmora@visitmexico.com
TOURISM IRELAND Tel: 703.243.7404
Ms. Mariana Mora
345 Park Avenue, 17th Floor Fax: 703.243.7406
Regional Director
New York, NY, 10154, USA www.visitjordan.com
Tel: 212.418.0833 malia@visitjordan.com MOROCCO
Fax: 212.371.9052 Ms. Malia Asfour
www.discoverireland.com Director MOROCCAN NATIONAL
ametcalfe@tourismireland.com TOURIST OFFICE
Ms. Alison Metcalfe, VP Marketing — U.S. KOREA 104 W. 40th Street
Tourism Ireland is the international marketing agency KOREA NATIONAL TOURISM Suite 1820
promoting the island of Ireland as a leading vacation New York, NY, 10018, USA
ORGANIZATION
destination. Offering a variety of trade and consumer Tel: 212.221.1583
Two Executive Drive, Suite 750
platforms to assist tour operators marketing the island of Fax: 212.221.1887
Fort Lee, NJ, 07024, USA
Ireland in the US through assistance with product and www.visitmorocco.com
Tel: 201.585.0909
supplier information, program planning and co-op tarik.hajji@mnto-usa.org
Fax: 201.585.9041
marketing. www.discoveireland.com. Mr. Tarik Hajji
www.visitkorea.or.kr
See ad on page 53 Director for USA
min@kntoamerica.com
Mr. Min Hong Min
Executive Director

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NAMIBIA PERU SINGAPORE

NAMIBIA TOURISM BOARD SINGAPORE TOURISM BOARD
Private Bag 13244 PROMPERU 5670 Wilshire Boulevard, Suite 1550
First Floor Channel Life Building Calle Uno Oeste Los Angeles, CA, 90036, USA
Post St Mall, Windhoek, 9000, NAMIBIA No. 50, Edificio Tel: 323.677.0808 x211
Tel: 264.61.290.6002 Mincetur piso 13 Fax: 323.677.0801
Corpac San Isidro
Fax: 264.61.254.848 www.visitsingapore-usa.com
27, Lima, PERU
www.namibiatourism.com.na ambrose_tham@stb.gov.sg
Tel: 51.1.2243131
marketing@namibiatourism.com.na Fax: 51.1.224.9366 Mr. Ambrose Tham
Ms. Shareen Thude www.peru.info Area Director
Marketing Manager ehakim@promperu.gob.pe SOUTH AFRICA
NETHERLANDS Mrs. Elisabeth Hakim
North American Coordinator SOUTH AFRICAN TOURISM
Peru offers a wealth of once-in-a lifetime experiences — 500 Fifth Avenue, Suite 2040
rich culture, unique ancient history, award-winning New York, NY, 10110-0002, USA
cuisine. 2010 will unveil new archaeological discoveries Tel: 310.407.8642 | Fax: 310.407.5499
NETHERLANDS BOARD OF TOURISM and unique tourism developments, as well as new co-op www.southafrica.net
AND CONVENTIONS advertising programs for tour operators and enhanced virginia@us.southafrica.net
355 Lexington Avenue travel trade training programs. Ms. Virginia Dionisio
19th Floor, New York, NY, 10017, USA See ad on page 21 Trade Relations Manager USA
Tel: 917.720.1277
SPAIN
Fax: 212.370.9507 POLAND
www.holland.com MADRID TOURIST BOARD
cvantiggelen@holland.com POLISH NATIONAL Pza de la Independencia 6
Mr. Conrad van Tiggelen, Director North America TOURIST OFFICE Madrid, 28001, SPAIN
Holland: small in size, big in events, attractions and 5 Marine View Plaza Tel: 34.91.423.3992 | Fax: 34.91.521.6163
activities! The gateway to Europe, excellent accessibility, Hoboken, NJ, 07030-5722, USA www.turismomadrid.es
affordable, friendly and English is spoken everywhere. Tel: 201.420.9910 estefania.gomez@turismomadrid.es
Holland offers you a fantastic experience whether you Fax: 201.584.9153 Ms. Estefania Gomez
choose to visit one of the vibrant cities, the energizing www.poland.travel Promotion Executive
coast or the beautiful countryside. jan.rudomina@poland.travel
See ad on page 19 Mr. Jan Rudomina TOURIST OFFICE OF SPAIN
Director 666 Fifth Avenue, 35th Floor
New York, NY, 10103, USA
NICARAGUA PORTUGAL Tel: 212.265.8822
INTUR (NICARAGUAN INSTITUTE Fax: 212.265.8864
PORTUGUESE NATIONAL
www.spain.info
OF TOURISM) TOURIST OFFICE javier.pinanes@tourspain.es
Hotel Crowne Plaza, 1c Sur, 1c. Oeste. 590 Fifth Avenue, 4th Floor Mr. Javier Pinanes, Director
Aptdo. Postal No. 5088, New York, NY, 10036-4702, USA
Managua, Aptdo. Tel: 646.723.0215
Postal No. 5088, NICARAGUA Fax: 212.575.4737
Tel: 310.586.7181 www.visitportugal.com
Fax: 310.264.0083 nuno.alves@portugalglobal.pt
www.visitanicaragua.com Mr. Nuno Alves
SBoorstin@murphyobrien.com Director
Ms. Sharon Boorstin
PR Account Supervisor ROMANIA
NORWAY ROMANIAN NATIONAL
TOURIST OFFICE
INNOVATION NORWAY — TOURISM 355 Lexington Avenue, 19th Floor
655 Third Avenue New York, NY, 10017, USA
Suite 1810 Tel: 212.545.8484
New York, NY, 10017, USA www.RomaniaTourism.com
Tel: 206.441.3013 Trade@RomaniaTourism.com
Fax: 206.448.2033 Mr. Simion Alb
www.visitnorway.com/us Director
hege.barnes@innovationnorway.no
Mrs. Hege Barnes SCOTLAND
Key Account Manager
VISITSCOTLAND
Ocean Point One, 96 Ocean Drive
Edinburgh, EH6 6JH, SCOTLAND
Tel: 44.131.472.2336
Fax: 44.131.315.3877
www.bookingscotland.com
melanie.angus@visitscotland.com
Ms. Melanie Angus
Trade Promotions Manager

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SWEDEN ARIZONA OFFICE

OF TOURISM
VISITSWEDEN 1110 W. Washington Street, Suite 155
655 Third Avenue, 18th Floor Phoenix, AZ, 85007, USA
New York, NY, 10017, USA Tel: 602.364.3693
Tel: 212.885.9720 Fax: 602.364.3702
Fax: 212.885.9710 www.arizonaguide.com
www.visitsweden.com jsutcliffe@azot.gov
lotta.thiringer@visitsweden.com Ms. Jennifer Sutcliffe
Ms. Lotta Thiringer Manager — Travel Industry Marketing
Area Director U.S.
CHICAGO CVB
SWITZERLAND 2301 South Lake Shore Drive
Chicago, IL, 60616-1490, USA
ENGADIN — ST. MORITZ
Tel: 312.567.8571
Via San Gian 30
Fax: 312.567.8504
St. Moritz, 7500, SWITZERLAND
www.choosechicago.com
Tel: 41.81.830.08.00
jdomaracki@choosechicago.com
Fax: 41.81.830.08.18
Ms. Joleen Domaracki
www.engadin.stmoritz.ch
Assistant Director Tourism
martin.oester@estm.ch
Mr. Martin Oester Oester GREATER FORT LAUDERDALE CVB
Sales UK and USA 100 East Broward Blvd, Suite 200
TURKEY Fort Lauderdale, FL, 33301, USA
SWITZERLAND TOURISM
Tel: 954.767.2448
608 Fifth Avenue
New York, NY, 10020, USA TURKISH TOURIST OFFICE Fax: 954.765.4681
2525 Massachusetts Ave. NW, 4th Floor www.sunny.org
Tel: 212.757.5944
Washington, DC, 20008, USA fharb@broward.org
Fax: 212.262.6116
Tel: 212.687.2194 | Fax: 212.599.7568 Mr. Fernando Harb
www.MySwitzerland.com
www.tourismturkey.org Director of Sales
alex.herrmann@switzerland.com
Mr. Alex Herrmann ny@tourismturkey.org
Ms. Nihan Beker, Director
LAS VEGAS CONVENTION AND
Director North America VISITORS AUTHORITY
ZERMATT TOURISM UNITED ARAB 3150 Paradise Road
Bahnhofplatz EMIRATES Las Vegas, NV, 89109-9096, USA
Zermatt, 3920, V.S., SWITZERLAND Tel: 702.892.0711
Tel: 41.2792.771.62 | Fax: 41.2792.771.69 DUBAI TOURISM AND COMMERCE Fax: 702.892.2906
www.zermatt.ch MARKETING www.visitlasvegas.com
amade.perrig@zermatt.ch 25 W. 45th Street, Suite 405 jmeyer@lvcva.com
Mr. Amade Perrig, President New York, NY, 10036, USA Mr. John Meyer
Tel: 212.575.2262 | Fax: 212.719.5763 Sales Executive
TAIWAN www.dubaitourism.ae LOUISIANA OFFICE OF TOURISM
ahotchkiss@mondotels.com PO Box 94291, 1051 Third Street
TOURISM BUREAU TAIWAN Ms. Alba Hotchkiss, Director
9F, 290 Jhongsiao, East Road Section 4 Baton Rouge, LA, 70804-9291, USA
Taipei, 106, TAIWAN UNITED KINGDOM Tel: 225.342.8125
Tel: 886.2.23491632 | Fax: 886.2.27735487 Fax: 225.342.1051
www.taiwan.net.tw VISITBRITAIN www.louisianatravel.com
tbroc@tbroc.gov.tw 551 Fifth Avenue, Suite 701 jhutchison@crt.state.la.us
Ms. Janice Seh-Jen Lai, Director General New York, NY, 10176-0799, USA Mr. Jim Hutchinson
Tel: 212.850.0320 Director
Looking for an exciting trip off the beaten path?
Come savor delicious cuisine, partake in spectacular www.visitbritain.com/onlineshop
paul.mcdonagh@visitbritain.com MARYLAND OFFICE
festivals, enjoy breathtaking scenery and meet some
of the world’s warmest people. Taiwan offers more Mr. Paul McDonagh OF TOURISM DEVELOPMENT
Business Development Executive World Trade Center
than you can ever imagine.
Visit Asia’s best-kept 401 E. Pratt Street - 14th Floor
secret and
USA Baltimore, MD, 21202, USA
experience the Tel: 410.767.6288
ALASKA TRAVEL INDUSTRY Fax: 410.333.6643
most unforgettable ASSOCIATION
journey of a lifetime! www.visitmaryland.org
2600 Cordova Street, Suite 201 rgilbert@choosemaryland.org
Anchorage, AK, 99503, USA Mr. Rich Gilbert, Manager — Sales and Marketing
See ad on inside front cover Tel: 907.646.3308 | Fax: 907.561.5727
www.travelalaska.com METROPOLITAN TUCSON
THAILAND jsimpson@alaskatia.org CONVENTION AND
Ms. Jillian Simpson VISITORS BUREAU
TOURISM AUTHORITY OF Director of Trade and International Marketing 100 S. Church Avenue
THAILAND Tucson, AZ, 85701, USA
61 Broadway, Suite 2810
ANCHORAGE CONVENTION AND
Tel: 520.770.2147 x147
New York, NY, 10006, USA VISITORS BUREAU Fax: 520.884.7804
Tel: 323.461.9814 | Fax: 323.461.9834 524 W. 4th Avenue
www.visittucson.org
www.tourismthailand.org Anchorage, AK, 99501-2212, USA
jludwig@visittucson.org
tatla@ix.netcom.com Tel: 907.257.2318 | Fax: 907.278.5559
Ms. Jackie Ludwig, Director of Tourism
Mr. Chanchai Dounglit www.anchorage.net
Director — Western USA and Latin America nklinski@anchorage.net
Ms. Nancy Klinski, Tourism Sales Manager
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MISSISSIPPI DIVISION VALLEY FORGE CONVENTION AND

OF TOURISM VISITORS BUREAU
PO Box 849 PALM SPRINGS DESERT RESORTS 1000 First Avenue, Suite 101
Jackson, MS, 39205-0849, USA CONVENTION AND VISITORS King of Prussia, PA, 19406, USA
Tel: 601.359.3297 AUTHORITY Tel: 610.834.7980
Fax: 601.359.5757 70-100 Hwy 111, Rancho Mirage, CA, 92270, USA Fax: 610.834.0202
www.visitmississippi.org Tel: 760.969.1306 | Fax: 760.969.1371 www.valleyforge.org
kmccaskill@mississippi.org www.palmspringsusa.com haberland@valleyforge.org
Ms. Kristen McCaskill wpeek@palmspringsusa.com Mr. Tom Haberland
Program Manager Domestic Mr. Woody Peek Director — Tourism Sales
and International Travel Trade VP Travel Industry Marketing and Sales
VIRGINIA TOURISM CORPORATION
Over three million yearly visitors to the Palm Springs
MISSISSIPPI GULF COAST Desert Resorts find themselves surrounded by snow-
901 E. Byrd Street, Richmond, VA, 23219, USA
CONVENTION AND capped mountains, manicured golf courses, and endless
Tel: 804.545.5543
VISITORS BUREAU amenities in a relaxing recreational oasis. The scenic Fax: 804.545.5501
PO Box 6128 destination is composed of eight charming desert resort www.virginia.org
Gulfport, MS, 39506, USA cities, with fabulous hotels, exciting attractions, fine ctorricelli@virginia.org
Tel: 228.896.6699 x229 dining and excellent spas. Ms. Carol Torricelli
Fax: 228.896.6788 See ad on page 7 Director of Sales
www.gulfcoast.org PHILADELPHIA CONVENTION AND VISIT FLORIDA
annetter@gulfcoast.org
VISITORS BUREAU 2540 W. Executive Center Circle, Suite 200
Ms. Annette Rand Tallahassee, FL, 32301, USA
1700 Market Street, Suite 3000
Destination Manager Tel: 850.205-3818
Philadelphia, PA, 19103, USA
NASHVILLE CVB Tel: 215.636.4453 Fax: 850.201.6905
One Nashville Place Fax: 215.636.3415 www.visitflorida.com
150 Fourth Avenue N www.philadelphiausa.travel eforrow@visitflorida.org
Suite G-250 kathleent@pcvb.org Ms. Eileen Forrow
Nashville, TN, 37219, USA Ms. Kathleen Titus Vice President — Sales
Tel: 615.259.4716 Director of Tourism Sales
Fax: 615.244.6278
WALES
RENO TAHOE
www.visitmusiccity.com
PO Box 837, 4001 S. Virginia Street, Suite G VISIT WALES
jp@visitmusiccity.com 551 Fifth Avenue, Suite 701
Reno, NV, 89504, USA
Mr. Jean Pierre Dansereau New York, NY, 10176-0799, USA
Tel: 775.827.7707
Vice President of Tourism Tel: 212.850.0347
Fax: 775.827.7646
www.visitrenotahoe.com Fax: 212.370.6638
NEVADA COMMISSION www.visitwales.com
ON TOURISM rwitsell@rscva.com
Mr. Ralph Witsell alexandra.marr@visitbritain.org
555 E. Washington Avenue Ms. Alexandra Marr
Suite 5600 Executive Director, Tourism Sales
Director — North America
Las Vegas, NV, 89101, USA SAN ANTONIO CONVENTION AND
Tel: 702.486.6859
VISITORS BUREAU
Fax: 702.486.2789
203 S. St. Mary’s Street, Suite 200
www.travelnevada.com
San Antonio, TX, 78205, USA
dlusvardi@travelnevada.com
Tel: 210.207.6865
Mr. David Lusvardi
Fax: 210.207.6843
Domestic Sales Manager
www.visitsanantonio.com
carlanorwood@visitsanantonio.com
Mrs. Carla Norwood
Tourism Sales Manager
SCOTTSDALE CONVENTION AND
NEW ORLEANS METROPOLITAN VISITORS BUREAU
CONVENTION AND VISITORS BUREAU 4343 N. Scottsdale Road, Suite 170
2020 St. Charles Avenue
Scottsdale, AZ, 85251, USA
New Orleans, LA, 70130, USA
Tel: 480.889.2705
Tel: 504.566.5053 | Fax: 504.566.5002
www.neworleanscvb.com Fax: 480.421.9733
lholland@neworleanscvb.com www.scottsdalecvb.com
Ms. Lisa Holland, Tourism Sales Manager sreck@scottsdalecvb.com
Ms. Sarah Reck
Your clients will enjoy our world class Jazz, abundant and
Tourism Sales Manager
unique shopping, exceptional galleries and museums,
distinctive architecture and mouth watering cuisine. The SEDONA — OAK CREEK CANYON
NOMCVB offers your staff brochures, suggested itineraries,
videos and photography. Save time and allow us to research
CHAMBER OF COMMERCE
dates and rates from our hotels, restaurants and sightseeing TOURISM BUREAU
companies. PO Box 478, 45 Sunset Drive
See ad on page 13 Sedona, AZ, 86339, USA
Tel: 928.204.1123
Fax: 928.204.1064
www.visitsedona.com
Sado@sedonachamber.com
Ms. Sachiko Sado
Tourism Development Manager

94
U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
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95U1221.indd 95 12/3/09 5:30:36 PM

46USTOA122109 11/25/09 7:22 PM Page 96

TRADE ASSOCIATIONS THE AMERICAN

TOURISM SOCIETY
EUROPEAN TOUR OPERATORS
ASSOCIATION
AFRICA TRAVEL ASSOCIATION 149 Madison Avenue 6 Weighhouse Street,
166 Madison Avenue — 5th Floor Suite 602, New York, NY, 10016, London, WIK 5LT, UK
New York, NY, 10016, USA Tel: 212.893.8111 Tel: 44.207.499.4412
Tel: 212.447.1357 www.americantourismsociety.org Fax: 44.207.499.4413
Fax: 212.213.4890 don.reynolds@ www.etoa.org
americantourismsociety.org info@etoa.org
www.africatravelassociation.org
Mr. Donald Reynolds Mr. Tom Jenkins
eddie@africatravelassociation.org
Executive Vice President Executive Director
Mr. Edward Bergman
Executive Director The American Tourism Society members include
experienced tour operators, DMOs, and other travel INDIAN ASSOCIATION
THE AFRICAN TRAVEL AND industry professionals who collectively generate over OF TOUR OPERATORS
TOURISM ASSOCIATION — (ATTA) four billion dollars in sales involving three million North 404 Padma Tower-II, 22,
56 Gloucester Road, Mailbox 334 American travelers. For the past 20 years ATS has been Rajendra Place
London, SW7 4U, UK providing its members with exclusive access to and New Delhi, Delhi, 110 008
Tel: 44.845.430.1252 business networking within transformational destinations. INDIA
Fax: 44.207.937.4380 Tel: 91.11.25750034
See ad on page 95
www.atta.travel Fax: 91.11.25750028
nigel@atta.travel www.iato.in
ASOCIACION COSTARRICENSE iato@eth.net, iato@airtelmail.in
Mr. Nigel Vere-Nicoll
Chief Executive
DE OPERADORES Mr. Vijay Thakur
DE TURISMO (ACOT) President
AMERICAN BUS ASSOCIATION PO Box 1551-1100 Tibas,
700 13th Street, NW, Suite 575 100 mts north NATIONAL TOUR ASSOCIATION
Washington, DC, 20005-3934, USA 25 West of Pizza Hut Paseo, Paseo Colón 546 E. Main Street,
Tel: 202.218.7229 San Jose, 1000, COSTA RICA Lexington, KY, 40508
Fax: 202.842.0850 Tel: 506.2223.8911 | Fax: 506.2223.9155 USA
www.buses.org www.acot.co.cr Tel: 859.226.4444
ppantuso@buses.org presidente@acot.co.cr Fax: 859.226.4404
Mr. Peter Pantuso Mr. Juan Carlos Torres www.NTAonline.com
President and CEO President lisa.simon@NTAstaff.com
Ms. Lisa Simon
AMERICAN SOCIETY OF TRAVEL ASSOCIATION OF TRAVEL President
AGENTS (ASTA) MARKETING EXECUTIVES
1101 King Street PO Box 3176, PACIFIC ASIA TRAVEL
Alexandria, VA, 22314-2944, USA West Tisbury, MA, 02575, USA ASSOCIATION (PATA)
Tel: 703.739.6836 Tel: 508.693.0550 | Fax: 508.693.0115 164 Loop Place,
Fax: 703.739.6836 www.atme.org Trinidad, CA, 95570
www.astanet.com kzern@atme.org USA
coo@astahq.com Ms. Kristin Zern Tel: 707.232.2102
Mr. Bill Maloney Executive Director Fax: 707.540.6259
Executive Vice President and COO www.pata.org
AUSTRALIAN TOURISM barbara@pata.org
EXPORT COUNCIL (ATEC) Ms. Barbara Bryant
Level 18, Tower 2 — Darling Park Regional Director
201 Sussex Street
Sydney, NSW, 2000, AUSTRALIA RAINFOREST ALLIANCE
Tel: 61.2.8262.5500 | Fax: 61.2.9268.0457 PO Box 11029-1000
www.atec.net.au San Jose, 10012,
matt.hingerty@atec.net.au COSTA RICA
Mr. Matthew Hingerty Tel: 506.2234.8916 x143
Managing Director Fax: 506.2234.8916
www.rainforest-alliance.org
CANADIAN ASSOCIATION rsanabria@ra.org
OF TOUR OPERATORS Mr. Ronald Sanabria
7-B Pleasant Blvd, Director
Suite 1011, Toronto,
ON, M4T 1K2, CANADA STUDENT AND YOUTH
Tel: 416.485.8232 | Fax: 416.485.0112 TRAVEL ASSOCIATION
www.cato.ca 8400 Westpark Drive, 2nd Floor
plepage@cato.ca McLean, VA, 22102, USA
Mr. Pierre LePage Tel: 703.610.1263
Executive Director Fax: 703.610.0270
www.syta.org
ENSEMBLE TRAVEL cmsutton@syta.org
29 W. 36th Street, 8th Floor Ms. Claudia Mansfield Sutton
New York, NY, 10018, USA Executive Director
Tel: 212.545.7460 x273 | Fax: 212.545.7428
www.ensembletravel.com
ensembletravel@ensembletravel.com
Mr. Jack Mannix
President and CEO

96
U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
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46USTOA122109 11/25/09 6:31 PM Page 98

TOURISM CARES TRAVEL INDUSTRY SHOWS

275 Turnpike Street 5000 Hopyard Rd, Suite 225
Suite 307 Pleasanton, CA, 94588, USA
Canton, MA, Tel: 925.701.0225
02021, USA Fax: 925.701.0234
Tel: 781.821.5990
www.travelindustryshows.com
Fax: 781.821.8949
chip@travelindustryshows.com
www.tourismcares.org
bruceb@tourismcares.org Mr. Chip Caruso, President
Mr. Bruce Beckham, CTP
Executive Director
Tourism Cares, the philanthropy of USTOA and six other
VISA & PASSPORT SERVICES
industry associations, preserves the travel experience for A BRIGGS PASSPORT
future generations by awarding grants to natural, cultural AND VISA EXPEDITORS
and historic sites worldwide; presenting academic and 1921 Sunderland Pl NW
service-focused scholarships to hospitality and tourism Washington, DC, 20036, USA
students; and organizing volunteer efforts to restore Tel: 704.557.9189
tourism-related sites needing care and rejuvenation.
Fax: 704.844.6239
See ad on page 89 www.abriggs.com
mgilland@abriggs.com
THE TRAVEL INSTITUTE Mr. Marc Gilland
148 Linden Street, Suite 305 National Accounts Manager
Wellesley, MA, 02482, USA
Tel: 781.237.0280 x255
Fax: 314.822.3143
www.thetravelinstitute.com
pnoonan@thetravelinstitute.com CIBT INC.
Ms. Patty Noonan, Director of Sales 1451 Dolley Madison Boulevard
Suite 300
TRIPOLOGY McLean, VA, 22101, USA
160 Madison Avenue, 6th Floor Tel: 917.304.2407
New York, NY, 10016, USA Fax: 212.949.6544
Tel: 212.213.8991 | Fax: 212.213.4204 www.cibt.com
www.tripology.com steven.diehl@cibt.com
contact@tripology.com Mr. Steven Diehl
Mrs. Veronique Deblois Vice President of Business Development
VP Sales and Marketing
VIRTUOSO GENERATIONS VISA SERVICE
500 Main Street, Suite 400 2233 Wisconsin Avenue NW, Suite 226
Ft. Worth, TX, 76102, USA Washington, DC, 20007, USA
Tel: 817.870.0300 | Fax: 817.870.1050 Tel: 202.337.7080
www.virtuoso.com Fax: 202.337.3447
mupchurch@virtuoso.com www.genvisa.com
Mr. Matthew Upchurch info@genvisa.com
CEO Mr. Patrick Wilson
President
WORLD RELIGIOUS TRAVEL
ASSOCIATION PINNACLE TRAVEL
8156 E. South Wadsworth Blvd, Suite 338 DOCUMENT SYSTEMS
Littleton, CO, 80128, USA 13704 Second Ave, NE, Tulalip, WA, 98271, USA
Tel: 303.933.8705 | Fax: 720.294.0937 Tel: 888.838.4867
www.religioustravelassociation.com Fax: 360.654.9888
kwright@religioustravelassociation.com www.traveldocs.com
Mr. Kevin Wright, President steve@traveldocs.com
Mr. Steven LeTellier
Vice President
TRADE SHOWS TRAVEL VISA PRO
ACOPROT — COSTA RICA 2021 Fillmore Street, 2nd floor
ASSOCIATION OF TOURISM San Francisco, CA, 94115, USA
PROFESSIONALS Tel: 415.229.3210
SJO 3445 1601 NW 97th Ave, Fax: 866.511.7599
PO Box 25216 www.travelvisapro.com
Miami, FL, 33102-5216, USA kestutis@travelvisapro.com
Tel: 506.2280.5375 Mr. Kestutis Gregeris, President
Fax: 506.2280.5347 ZIERER VISA SERVICE
www.acoprot.org 165 Post Street, 3rd Floor
patricia@acoprot.org San Francisco, CA, 94108, USA
Ms. Patricia Duar Tel: 415.962.4986
Executive Director Fax: 415.901.0815
www.zvs.com
donna.grajek@zvs.com
Ms. Donna Grajek
Account Manager
98
U ST OA 2010 | WWW. U ST OA.COM | WWW. U ST OA.TRAVEL
 Anytime is a good time to visit the Land of the Taj.
But there is no time like now.

For information visit

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ny@itonyc.com 1-800-953-9399

99U1221.indd 99 12/3/09 5:34:28 PM

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100U1221.indd 100 12/3/09 5:35:22 PM

 Mark Pestronk:
M YEAR IN CARTOONS: Richard Turen:
If a client is thrown off a Have a last laugh as we review ‘‘Dan
Dan QQuayle once said, “The future
plane, the courts will side
plan 2009 through the humor of edi- wwill
il be better tomorrow.” I sure
with the airline. 21 torial cartoonist Milt Priggee. 18 hope he was right.’ 33
w w w. t r a v e l w e e k l y. c o m

T H E N A T I O N A L N E W S P A P E R O F T H E T R A V E L I N D U S T R Y D E C E M B E R 2 1 , 2 0 0 9

2 0 0 9 i n re v i e w :

Top 10 stories Each year at this time, we peruse the previous 12 months’ issues and
pick the 10 most important news events. In this most trying of years, the
choices seemed more obvious than usual.
BY BILL POLING PAGE 16

Goodbye, good riddance to ‘the aughts,’ [ LINES’ BRAND NAMES CAN NO LONGER BE PURCHASED AS KEYWORDS ]
industry’s Decade of Fear in the U.S. Carnival’s online search policy
By Arnie Weissmann
A year can be defined by events, but a decade
is defined by trends.
Trends don’t consult calendars, of course,
and sometimes a major societal shift emerges
a few years after a decade gets under way.
If one thinks, for example, of ’60s music,
it’s not likely
that “The
Theme from
Exodus” or FROM THE WINDOW SEAT
“Moon Riv-
er” would be
the first songs that come to mind. Nonethe-
less, they won Grammys as Song of the Year
in 1961 and 1962, respectively.
It wasn’t until 1963 — the year “Blowin’
in the Wind” was released — that all we’ve
come to think of as the ’60s sensibility began
coming together. Challenges to authority,
institutions and tradition became the domi-
nant theme of that decade.
So what was the dominant theme of “the
aughts” decade? When did it appear, and
how did it affect the travel industry? Sadly,
I believe that the defining trend was fear. It
dominated the American psyche and life for
much of the past 10 years and has, for better
or worse, shaped the current travel experi-
ence.
If the near
simultane-
ous events of
John F. Ken-
nedy’s assas-
sination and the Beatles’ first appearance on
Ed Sullivan brought together societal under-
currents and heralded the emergence of the
’60s mentality, the terrorist acts of Sept. 11,
2001, were the catalyst that pushed the na-
tion, and the industry, into the aughts.
The legacy of that day haunts our industry
See DECADE on Page 12
upsets cruise-specialty agents
By Johanna Jainchill
Travel sellers expressed disap-
pointment, anger and frustration
last week, following a decision by
Carnival Corp.’s North American
brands to prohibit third parties,
including travel agencies, from bid-
ding on the brands’ trademarks as
keywords in online search engines.
Carnival Cruise Lines, Princess Cruises,
Holland America Line, Cunard Line and Sea-
bourn Cruises all said the prohibition would
take effect on Jan. 1.
The lines’ parent company, Carnival Corp.,
insisted that the new policy was not a corpo-
rate initiative but a brand-specific decision.
However, the Carnival brands are adopting
very similar policies.
When asked why they were imposing the
prohibition, the lines said they were attempt-
ing to eliminate confusion when consumers
search for their brands online.
“When a consumer searches for Carnival,
they’re seeking Carnival content,” said Car-
nival Cruise Lines spokeswoman Jennifer de
la Cruz. “The goal is to provide the cleanest,
straightest path to the most comprehen-
sive Carnival content available, which is on
Carnival.com. This approach of restricting
third parties from bidding on a company’s
branded keywords is becoming common-
place throughout the retail sector.”
In the travel sector, American Airlines
See SEARCH on Page 34

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