Issac

5127 Longdale Court • Antioch, CA 94531

(925) 457-8708 • calrajiv@gmail.com

Results-focused Retail Manager specializing in providing world-class customer

service, driving operations growth, building solid teams, controlling budgets, and
cultivating a strong brand image with superior quality eager to offer talents
toward maximizing an employer’s bottom-line performance.

PROFILE OF QUALIFICATIONS
• Top performer who excels at identifying lucrative sales opportunities, defining multiple
strategies for capturing and / or developing a client base, and attaining solid leveraging in
competitive retail territories.
• Out-of-the-box thinker who seamlessly interfaces among all business teams through
to executive level.
• Integral leader who conceptualizes, creates, and delivers highly effective retail plans
to boost profits.
• Ambitious self-starter who demonstrates superior attention-to-detail and sharp
analytical abilities.

KEY AREAS OF EXPERTISE

High-Volume Sales Territory Development Process Improvement
Multi-Unit Management Client / Customer Service Budget / Expense Control
Team Building / Training Profit / Loss Responsibility Shrink Control / Loss
Prevention

PROFESSIONAL SYNOPSIS
Store Manager, COLLECTIVE BRANDS, INC. / PAYLESS SHOE SOURCE, INC., CONCORD, CA 2009 – 2010
• Utilized broad scope of industry knowledge and dynamic business acumen toward
directing diverse facets of multi-location store operations consistent with corporate
values, standards, and practices.
• Optimized bottom-line results by building valuable customer relationships and creating
an appealing store environment through the implementation of profit-focused interior
merchandise displays.
Marketing Representative, SUNSHINE HOME HEALTH CARE, PLEASANTON, CA 2009
• Met and /or exceeded goals in the sales of home health care services to physicians in
hospitals and private practices, along with marketing and selling services to case
managers and social services professionals.
• Performed daily census count monitoring, planned meetings, and maintained accurate
records and minutes.
• Increased companywide profits among competitive Alameda and Contra Costa counties.
Store Manager, SHOE PAVILION CORPORATION, SAN FRANCISCO, CA 2001 – 2008
• Spearheaded the opening of 2 high-volume and high-visibility stores within the San
Francisco area, including directing comprehensive operations and implementing
retraining of existing retail personnel.
• Achieved record-breaking grand opening sales for 2007 and participated in the
promotion of new and repeat customer reward’s programs to build and sustain profits
within aggressive retail markets.
Store Manager, BLOCKBUSTER, INC., HAYWARD, CA 2001
 • Drove business growth by recruiting, training, and managing a top-performing team,
including planning and prioritizing schedules to maximize use of resources and reduce
labor costs while meeting store goals.
• Boost revenue results and overall brand imaging by setting up promotional and sales
presentations.
• Demonstrated solid analytical abilities toward monitoring member accounts and
collecting bad debts.
Senior Store Manager, PAYLESS SHOE SOURCE, INC., SAN FRANCISCO, CA 1989 – 2001
• Led targeted decision-making for 4 stores, including the highest volume store in
dollars with combined sales between $1.8 and $2 million for 2000 while actively
participating in the 1990’s tourism boom.

EDUCATION
Diploma in Management & Tourism INSTITUTE OF MANAGEMENT & TOURISM, MADRAS, INDIA
Associate Degree in Economics & World History ARTS COLLEGE, KERALA, INDIA