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Technical Specification

DISPLAY
Screen Size: 6.09cm (2.4)
Screen Resolution: QVGA (320 x 240)

GENERAL FEATURES
Operating System: KAI OS
SIM Slot: Single SIM
SIM Size: Nano Sim (4FF type)
Color: Black
Box Contents: Handset, Removable Battery, Charger Adaptor,
Quick Start Guide, Warranty card, SIM CARD

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A. THIS LIMITED WARRANTY APPLIES TO YOUR USE OF JIOPHONE IN ACCORDANCE WITH THE TERMS
AND CONDITIONS OF THE JIOPHONE OFFER AND IS SUBJECT TO (1) YOUR ADHERENCE THEREOF; AND
(2) ALL GUIDELINES THAT RELIANCE RETAIL LIMITED MAY STIPULATE FROM TIME TO TIME; AND (3) THE
TERMS AND CONDITIONS OF THIS LIMITED WARRANTY.
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B. THE TERMS AND CONDITIONS OF THE JIOPHONE(/)OFFER UNDER WHICH THE JIOPHONE IS MADE
AVAILABLE MAY BE ACCESSED AT www.JioPhone.com (http://www.jiophone.com/).

C. BY USING THE JIOPHONE, YOU SIGNIFY THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE
BOUND BY THE TERMS AND CONDITIONS OF THIS WARRANTY.

1. WARRANTY:

1.1 Reliance Retail Limited (“Company”) warrants that by using the JioPhone (defined, for the purposes of this
document, as the handset, adapter and the battery as provided in the original packaging), a limited warranty
(“Warranty”) is being granted by the Company to address defects in material and workmanship only (“Defect”)

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which is applicable subject to the JioPhone being used normally and in adherence to (i) the JioPhone Offer; and
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(ii) the guidelines stipulated by the Company in the technical specifications, user manuals and service
communications; and (iii) the terms and conditions of this Warranty.

1.2 This Warranty is applicable only to the individual who has been issued the JioPhone by the Company under
the JioPhone Offer (“Consumer”).

1.3 Subject to the terms and conditions hereinafter recorded, a JioPhone having a Defect (“Defective Product”)
shall be repaired or replaced free of charge upon submission of a valid claim by the Consumer (or his or her
authorized representative) during the validity of this Warranty as stipulated in Clause 2 hereunder.

1.4 The Warranty shall be carried out by the Company or any person/service partners/service dealers
authorized by the Company to perform any activities relating thereto. Any reference to the Company under the
terms of this Warranty, wherever the context or meaning thereof so implies or necessitates, shall mean and
include such persons authorized by the Company in terms hereof.

1.5 Any authorization of any person/service partners/service dealers to carry out the Warranty shall be at the
discretion of the Company and shall be liable to change by the Company from time to time. The Consumer is
advised to ensure that he/she verifies the latest list of authorized service centers/service partners/service
dealers as may be published and updated from time to time by the Company at jiophone.com. The Company
may not provide prior intimation to the Consumer of any such change in the list of authorized service
centers/service partners/service dealers. The Company hereby disclaims any responsibility or liability for any
delivery of the JioPhone by the Customer to service centres/service partners/service dealers that are not
authorized or have ceased to be authorized by the Company from time to time.

1.6 TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL,
WRITTEN, STATUTORY, EXPRESS OR IMPLIED. COMPANY DISCLAIMS ALL STATUTORY AND IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT
PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, COMPANY LIMITS THE
DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS WARRANTY AND, AT
COMPANY'S OPTION, THE REPAIR OR REPLACEMENT THEREOF AS PROVIDED FOR IN THIS WARRANTY.

2. WARRANTY PERIOD

2.1 This Warranty of the JioPhone extends for a period of twelve (12) months commencing from the date on
which the JioPhone is delivered to the Consumer (“Warranty Period”).

2.2 On and from the expiry of the Warranty Period, the Company may, at its sole discretion, provide any repair
or replacement of the JioPhone, including any JioPhone having a Defect, on chargeable basis. The Company
hereby reserves the right to publish such charges on www.jiophone.com from time to time. 

3. LIMITATIONS ON THE SCOPE OF WARRANTY:

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3.1 This Warranty shall not be applicable in the event of any of the following conditions occurring:-
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a) Complaints related to playability, printability, compatibility with external accessories, software, file systems,
CODECs, signals, networks shall not be considered as a Defect in the JioPhone and are not covered under
Warranty;

b) The JioPhone has been subject to abnormal use or conditions, improper storage, exposure to excessive
moisture or dampness, exposure to excessive temperatures, abnormal voltage, excessive charging,
unauthorised modifications, unauthorised repair (including but not limited to use of unauthorised spare parts in
repairs), abuse, accident, acts of god, spills of food or liquids, cosmetic damage, improper installation and
breakage or damage to antennae (otherwise than by reason of any Defect);

c) Company has not been notified by the Consumer of the Defect in the JioPhone during the applicable
Warranty Period;

d) The JioPhone seal, serial number code or date code has been removed, defaced or altered;

e) The JioPhone has been used with or connected to an accessory:-

   i. Not supplied or approved by Company or its affiliates,

   ii. Not fit for use with the JioPhone, or

   iii. Used otherwise than for the manner intended;

f) The seals of the JioPhone enclosure have been broken or shows evidence of tampering or the JioPhone has
been used in equipment other than that for which it has been specified usable by Company;

g) A damage caused by operating the JioPhone outside the operating guidelines;

h) The JioPhone has been modified to alter functionality or capability without the written permission of
Company;

i) Defects caused due to negligence/omission of the Consumer, including any failure by the Consumer to adhere
to any (i) periodic maintenance(s) including necessary updates, upgrades, patches or other critical bug fixes as
determined by the Company or its partners for the JioPhone; (ii) periodic servicing as determined by the
Company or its partners for the JioPhone; or (iii) any other instructions as may be mentioned in the instruction
manual and other documentation of the JioPhone;

j) Defects caused by normal wear and tear or otherwise due to the normal aging of the JioPhone;

k) Defects or damage caused due to malicious software or viruses, etc;

l) Any modifications, including but not limited to rooting attempts, reverse engineering, unlocking, jail-breaking,
etc., of the JioPhone or original firmware(s) or software(s) of the JioPhone;

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m) Any damage of plastic component like Register Now

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back cover including the rubber components like key
pads, antenna shall not be covered under warranty coverage.

3.2 The Consumer shall have no coverage or benefits from damages arising from failure under this Warranty in
any of the following conditions as stipulated in Clause 3.1 above, and in such cases Company may at its sole
discretion, repair the JioPhone on chargeable basis.

3.3 The decision of Company whether an issue falls in any of these categories as stipulated in Clause 3.1 above
or not, shall be final and binding on the Consumer.

3.4 The Consumer owes a fundamental duty of care to the JioPhone. However, no Consumer is authorized to
open the JioPhone, either by himself/herself or through any person not expressly authorized by the Company,
for performing any upkeep or maintenance on the JioPhone and any such action on the part of the Consumer
shall disentitle the Customer from availing this Warranty. Any damage caused by opening the JioPhone shall not
be covered under this Warranty. Only the Company or its authorized entity should perform any repair on the
JioPhone and such repair may, at the Company’s discretion, be chargeable services, save and except to the
extent any repair, replacement or action is specifically covered by the terms of this Warranty;

3.5 LIMITATION OF LIABILITY: EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT
PERMITTED BY LAW, COMPANY IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER
ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS
OF BUSINESS; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON
CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF OPPORTUNITY;
LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF
DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE
REPLACEMENT OF JIOPHONE AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR
REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE JIOPHONE OR ANY FAILURE TO
MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE JIOPHONE. COMPANY DISCLAIMS
ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR THE JIOPHONE UNDER THIS WARRANTY OR
REPLACE THE JIOPHONE WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE JIOPHONE.

3.6 CONSUMER SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE
JIOPHONE’S STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE
OPERATIONAL FAILURES. DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA WILL
BE DELETED AND REFORMATTED. COMPANY AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS
OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR
ANY OTHER PART OF THE JIOPHONE SERVICED.

3.7 The Company reserves the right to change the method by which Company may provide Warranty to the
Consumer, including the eligibility of any JioPhone to receive any particular kind of action required under the
Warranty. The Warranty will be limited to the options available in the each state where service is requested. The
options, parts availability and response times may vary according to the state. Consumer may be responsible
for shipping and handling charges if the JioPhone cannot be serviced in the respective state itself.

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3.8 The Warranty for the JioPhone is restricted to theNow (https://www.jio.com/en-in/jp-keep-me-posted)
country where Company or its authorized distributors
originally delivered the JioPhone.

4. PROCESS FOR AVAILING WARRANTY

4.1 In order to derive the benefits of this Warranty in respect of any Defect in the JioPhone, the Consumer has
to walk-in with the JioPhone with a valid claim to the authorised service centre of Company. The Consumer
shall bring the Defective Product and collect after the completion of the service under this Warranty.

4.2 The Company may, at its sole discretion, determine and require such identification or documentation from
the Consumer as a pre-requisite for the purposes of admitting Warranty claims, including documentary proof of
issue of the JioPhone to the Customer and/or date of activation of the JioPhone and/or proof of his/her
personal identification.

4.3 During the Warranty Period, Company or its authorized service partners or service dealers will repair or
replace the Defective Product or any part thereof, subject to a valid claim being made by the Consumer. Such
repair or replacement of the Defective Product shall include repair or replacement of a Defective Product which
is “dead-on-arrival” or “dead-after-purchase”. The Company is authorized to stipulate the appropriate rules for
determining the categories of Defective Products, from time to time.

4.4 The decision to either repair or to replace the Defective Product shall be at the Company’s sole discretion
and where the Consumer submits a valid claim, he/she shall not be charged (whether for parts, labor or
otherwise) for the repair or replacement of the Defective Product during the Warranty Period.

4.5 The Consumer acknowledges and agrees that whilst carrying out any repair during the Warranty Period, the
Company may use accessories or parts that are new or refurbished/reconditioned that are equal to new ones in
performance.

4.6 The Consumer acknowledges and agrees that any replacement during the Warranty Period of a Defective
Product by a replacement of the same model/version/color shall be subject to availability and the Company
may, at its discretion, provide a replacement which may be equal in performance but not necessarily the same
model/version/color.

4.7 Following any servicing under a Warranty, the JioPhone or a replaced JioPhone, as the case may be, will be
returned to you in the same state as the JioPhone was configured when originally provisioned to you, subject to
applicable updates. The Company may install system software updates as part of servicing under the Warranty
that may prevent the JioPhone from reverting to an earlier version of the system software. Third party
applications and software programs installed on the JioPhone may not be compatible or work with the
JioPhone as a result of the system software update. You will be responsible for reinstalling all such third party
applications, software programs, including data and information. Recovery and reinstallation of such third party
applications, software programs, including data and information are not covered under this Warranty.

4.8 The JioPhone may download and install product software updates automatically, if such update deemed
necessary for improved performance of the JioPhone or for feature enhancements or for critical bug fixes or for

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security updates.
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4.9 The Warranty in respect of a repaired or replaced JioPhone/part shall continue and remain in force only for
the unexpired Warranty Period.

5. GENERAL

5.1 No person other than the Company is authorized to make any modification, extension, or addition to this
Warranty.

5.2 All disputes shall be governed under the laws of India and are subject to the jurisdiction of the Courts of
Mumbai only.
 

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