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Free voice and digital freedom for all JioPhone users

FREE VOICE CALLS

UNLIMITED DATA

FREE 300 SMS

JIO APPS

Discover the power of JioPhone


Multiple features packed into Jio mobile.
Engineered to experience the best.

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Your wish is our command. Here’s HelloJio!  Your own Voice Assistant
Click on icons to explore voice assistance.

Call SMS JioMusic JioCinema Browse

Explore regional language support


Simplified interface in 22 Indian languages.

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18 more
languages

Enjoy Jio Apps

Project on big screen


Bigger and better viewing experience. Project content on any TV with JioMediaCable.

Connect

Connect JioPhone to
any TV with
JioMediaCable

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Technical Specification

DISPLAY
Screen Size: 6.09cm (2.4)
Screen Resolution: QVGA (320 x 240)

QUICK PAY
GENERAL FEATURES
Operating System: KAI OS (/)
SIM Slot: Single SIM
SIM Size: Nano Sim (4FF type)
Color: Black
Box Contents: Handset, Removable Battery, Charger Adaptor,
Quick Start Guide, Warranty card, SIM CARD

Show More

A. Reliance Retail Limited (“the Company”) offers to the applicant (“Recipient”), JioPhone (as per specifications
and together with specified accessories as provided on company website ‘www.jiophone.com’) on the terms
and conditions herein contained.

B. By applying for the JioPhone and affixing an electronic signature by way of biometric authentication, the
Recipient accepts the JioPhone offer on the terms and conditions contained herein.

1. Security Deposit

(a) An interest-free refundable security deposit of Rs. 1,500/- (Rupees One Thousand Five Hundred only)
(“Refundable Deposit”) shall be deposited by the Recipient in the manner stipulated by the Company.

(b) The Refundable Deposit is being obtained purely to secure the Company for proper handling of the
JioPhone and its safe return by the Recipient to the Company, as per these terms.

(c) Any amount deposited by the Recipient with the Company at the time of pre-booking shall be treated as part

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furnishing of the Refundable Deposit and the Recipient will be only required to deposit the balance amount.
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(d) The Recipient acknowledges and agrees that the Company shall, without prejudice to its rights and
remedies under any law or in equity, have a right of lien over the Refundable Deposit for satisfaction of all the
obligations herein, including any payment obligations, by the Recipient.

(e) The Recipient acknowledges that it is not the intention of the parties to apply the Refundable Deposit
towards consideration for any supply. The adjustment of the Refundable Deposit shall only be to the extent and
in the manner envisaged in these terms.

2. Use of JioPhone

(a) The JioPhone is only for the personal use of the Recipient and such use shall be in strict adherence with
applicable laws and in accordance with guidelines/ stipulations issued from time to time by the Government or
the Company for fair and authorized use.

(b) The JioPhone is available for continued use on the Recipient purchasing telecom recharge vouchers of an
Authorized Carrier (presently Reliance Jio Infocomm Limited) from the Company or any of its authorized retailers
for use in the JioPhone of a minimum value of Rs. 1,500/- per annum for a period of 3 years from the date of
the first issue of the JioPhone.

(c) The Recipient has satisfied himself/herself/itself with the features of the JioPhone and has agreed to receive
the JioPhone on “As-It-Is-Basis” and shall not tamper with or in any manner misuse the JioPhone, including but
not limited to rooting attempts, reverse engineering, unlocking or jail-breaking of the JioPhone or original
firmware(s) or software(s) of the JioPhone.

(d) The Recipient is aware that JioPhone is being offered with a SIM-locked feature. The Company may, solely
at its discretion, allow the use of the JioPhone with any other compatible network from time to time.

(e) The Recipient acknowledges that the Company has no responsibility for the actual provision of
telecommunication services and that the Recipient is solely responsible for availing these services from the
Authorized Carrier(s).

(f) Nothing contained herein shall be construed as creating any arrangement for transfer of title, ownership or
interest including rights of any intellectual property in/of the JioPhone in favour of the Recipient.

(g) The Recipient has no right to sell, lease, assign, and transfer or otherwise dispose-of the JioPhone in any
manner whatsoever.

3. Early Return of the JioPhone

(a) The Recipient may return the JioPhone at any time during the period of three years from the date of first
issue on payment of the following charges (“Early Return Charges”):
 

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Time of Return of JioPhone Early


Register Now Return Charges
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Upto 12 months from the date of first issue of the Rs. 1,500/- (Rupees One Thousand Five Hundred only)
JioPhone plus applicable GST or other taxes

After 12 months and up to 24 months from the Rs. 1,000/- (Rupees One Thousand only) plus
date of first issue of the JioPhone applicable GST or other taxes

After 24 months and up to 36 months from the Rs. 500/- (Rupees Five Hundred only) plus applicable
date of first issue of the JioPhone GST or other taxes

(b) On the Recipient complying with the Return Conditions as defined in Clause 6 below and paying the
applicable Early Return Charges, the Company shall return the Refundable Deposit to the Recipient.

4. Repossession of JioPhone

(a) The Company has the right to repossess the JioPhone if the Recipient fails to purchase recharge vouchers
as per Clause 2(b) above.

(b) In the event the Company repossesses the JioPhone in terms of this clause, the Recipient shall be liable to
pay the Early Return Charges in terms of Clause 3 herein above.

(c) Whenever the Recipient pays the applicable Early Return Charges, the Company shall return the Refundable
Deposit.

5. Warranty for use

(a) The Company grants a limited warranty for use of the JioPhone in terms of the warranty conditions as
available at ‘www.jiophone.com’.

(b) The Company offers no warranty for third party hardware accessories whether authorized or not by the
Company for use with the JioPhone.

(c) Any repairs/replacement of parts of the JioPhone not covered by warranty may be carried out by the
Company on payment of charges by the Recipient as stipulated by the Company from time to time.

6. Return of JioPhone

(a) The JioPhone shall be returned by the Recipient to the Company on or after the expiry of thirty six months
but before the expiry of thirty nine months from the date of first issue of the JioPhone. The Company will accept
the return and repay the Refundable Deposit, provided:

(i) The JioPhone is not damaged (normal wear & tear excepted) and is in working condition;

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(ii) Any and all data or other information of the Recipient on the JioPhone is deleted and purged before returning
the JioPhone; Register Now (https://www.jio.com/en-in/jp-keep-me-posted)
(iii) The Recipient complies with any other terms and conditions as may be stipulated (available at
‘www.jiophone.com’ and such other partner sites as the Company may determine) at by the Company for
return of the JioPhone; and
(iv) The Recipient removes the SIM card from the JioPhone before returning the same;
(collectively “Return Conditions”).

(b) Returning the JioPhone does not cancel the Recipient’s service contract with the Authorized Carrier(s).

7. Default and Consequences

Where the Recipient:


i) fails to adhere to any of the terms and conditions and the Company repossesses the JioPhone from the
Recipient, the same consequences as in the case of return of JioPhone as per Clause 3 shall apply;
ii) fails to return the JioPhone within a period of three months after expiry of thirty six months from the date of
first issue of JioPhone (‘Return Period’) for whatsoever reasons, all of the following consequences shall ensue,
namely:
i. The Refundable Deposit shall stand forfeited on the expiry of the Return Period without any further notice to
the Recipient;
ii. The Company shall be entitled to receive back/repossess the JioPhone;
iii. The Company may exercise any other recourse or remedies that it may have, whether in law or in equity.

8. Intellectual Property Rights

The Company or all the right holders in/of the JioPhone, as the case may be, own title, interest and rights,
including all related intellectual property rights, in/of the JioPhone and the Recipient acknowledges that such
ownership shall include all intellectual property rights arising from any suggestions, enhancement requests,
recommendations or other information provided by the Recipient, whether in the course of use of the JioPhone
or otherwise.

9. Recipient Data

(a) The Recipient hereby authorizes the Company to collect, retain and use information as per the privacy policy
of the Company which is made available at ‘www.jiophone.com’.

(b) The Recipient acknowledges and agrees to abide by the terms and conditions of use of the JioPhone, as
per its end user license agreement (EULA), including but not limited to the data privacy terms related thereto.
The EULA, including the applicable data privacy terms and policy are made available on the JioPhone.

10. Contact Details

Name: JioPhone Care Manager Address: Building 4, Reliance Corporate Park, Ghansoli, Thane Belapur Road,
Navi Mumbai - 400 701 Email: jiophonecare@jioPhone.com Website: www.jiophone.com

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11. No Liability
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(a) The Recipient acknowledges and agrees that, the Company shall not be liable for any indirect, incidental,
special, consequential or exemplary loss or damages, howsoever arising, including loss of data.

(b) The Recipient acknowledges and agrees that save and except return of the Refundable Deposit as per terms
herein, the Company shall not be liable to make any payment or incur or suffer any liability to the Recipient,
under any circumstances whatsoever.

12. Severability

Where any particular term or provision of this JioPhone offer is determined under applicable law to be un-
enforceable, such un-enforceable term(s) shall be severed from and will not affect any other terms and
conditions. The Company reserves the right to substitute any such un-enforceable term or provision with a
suitable and enforceable provision at its sole discretion.

13. Dispute Resolution

All disputes shall be governed under the laws of India and are subject to the jurisdiction of the Courts of
Mumbai only.
 

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