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AC0861973

Mr Bhupinder Singh Pawar

S/O Gyarsi Ram Pawar AC0861973
#76b, Shastri Colony
Ambala Cantt - N/R Mandir
Ambala133001
Haryana
Mob. : 9729539506

06/11/2017
Dear Mr Bhupinder Singh Pawar

NEW\LED
 CPP Asset Care - Membership details cum Sales Proforma*
Name of Customer Mr Bhupinder Singh Pawar
Address of Customer S/O Gyarsi Ram Pawar
#76b, Shastri Colony
Ambala Cantt - N/R Mandir
Ambala133001
Haryana
Membership No. AC0861973
Membership Start Date 30-OCT-17
Membership End Date 29-OCT-19
Product Detail Asset Care 2 year membership

# Price (Inclusive of all taxes) ` 2943 *

# Asset Details
Manufacturer Warranty Term
Brand SONY INDIA LIMITED 1
(in Years)
Extended Warranty Term (in
Asset Category LED 2
Years)
KLV-32W512D IN5
Model No. Invoice No. 42795
18769001
Serial No. 4205952 Invoice Amount (`) 28500
BFL LAN No. 440BEW56474798

*Includes 18% Goods & Service Tax.

If you are a registered person under the Goods and Services Tax Law and wish to avail the credit of Goods and Services Tax
paid by you on our Membership Fee then you are requested to notify us your Legal Name, Address and GSTIN within 7 days of
receipt of this letter else it shall be assumed that you are a Unregistered Person under Goods and Services Tax Law.
# Advance payment of Membership Fees is the essence of the commencement of our contract with you. Invoice will be
generated on receipt of Membership Fees
As stated in terms and conditions, 40% of the Membership Fees (incl. of taxes) is towards Incorporation (or Renewal) of Your
Membership, while the rest of the Fees is allocated towards Services.
For CPP Assistance Services Private Limited

Prachala Singh
Authorised Signatory

Company CIN U67120DL2007PTC170592 Company PAN No. AADCC2489H GSTIN. 06AADCC2489H1ZM

ustomer Care: Corporate address:

1860-258-3030 CPP Assistance Services Pvt. Ltd.
(Monday - Sunday,11am to 9pm) Ground Floor, Wing – A, Golf View Corporate Tower–A,
E-mail:cpp.assetcare@cppindia.com Golf Course Road, Sector – 42,Gurgaon – 122002, Haryana
www.cppassetcare.in CIN: U67120DL2007PTC170592
 Product Terms & Condi ons
Terms & Condi ons of Your ‘CPP Asset Care’ Membership
(Purchased through BFL)
Please read this document carefully. It sets out the informa
on
and terms and condi
ons of Your contract with Us for the ‘CPP
Asset Care’ Membership services.
Please read this document carefully and keep it in a safe place
Defini
ons
Where the following words are used in these terms and
condi
ons, they will have the meanings shown below:
Abroad – In a country other than India.
Agreement – These terms and condi
ons of the Asset Care
services and any subsequent changes thereto.
Appliance – New appliance purchased by You and financed from
BFL (LED Television)
BFL – Bajaj Finserv Limited, whose registered oce is at 4th
Floor, Bajaj Finserv Corporate Oce, O Pune Ahmednagar
Road, Viman Nagar, Pune – 411014, Maharashtra (and from
whom You may have financed Your Appliance and / or Asset
Care Membership Fee)
Card – Your credit, debit, prepaid, cash and other similar cards.
Card Loss – Loss by You or the from You of a Card.
- CPP Assistance Services Private Limited, whose corporate
oce address is at Ground Floor, Wing – A, Golf View Corporate
Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002,
Haryana, India and registered oce is at A-370, 2 Floor, Kalkaji,
New Delhi 110019.
EROS Now – Eros Interna
onal Ltd. and (or) Eros Interna
onal
Plc.
FSecure – F-Secure Corpora
on and (or) F-Secure Private
Limited.
FSecure SAFE  A comprehensive security solu
on rela
ng to
Your mobile phone or tablet (including iPAD), which is owned
and provided by F-Secure.
Fee – Means the amount inclusive of applicable taxes (printed in
Your Welcome Pack and as shown in the table at the last page of
this Agreement as applicable to You) that You pay towards: (a)
the Incorpora
on Fee, as the case may be; and (b) the Service
Fee, when You purchase Your Membership. CPP reserves the
right to revise its Fee at any point of
me.
Home – The place where You permanently reside; which
You have given Us as Your address while registering for the
Membership
Incorpora on Fee – A part of the total Fee, i.e., an amount
equal to 40% of Membership Fee (incl. of taxes), that You pay
for incorpora
on or renewal of your Membership, as the case
may be, with CPP.
India Assistance – India Roadside Assistance Private Limited
Jeeves – Jeeves Consumer Services Private Limited
Member – The person who has purchased and who has called
CPP to register for the Membership.
Membership  Your right to use the Service for which You pay
the Fee, subject to these Terms & Condi
ons or as agreed with
You from
me to
me.
Mo veprime – Mo
veprime Consumer Electronics Private
Limited
Period of Agreement – Period of one (1), two (2) or three (3)
years, as the case may be, from the Start Date for which You
have paid the Fee.
Registered Vehicle – The vehicle You have registered with Us for
Roadside Assistance.
Roadside Assistance – Means the services, which will be
provided to You by India Assistance in rela
on to the breakdown
of Your Registered Vehicle.
Start Date – The start date for Your Membership when You have
purchased the Appliance and are registered with Us.
Service – Shall have the meaning given to it in paragraph A
below read in conjunc
on with Annexure 1 at the end of this
Agreement (which specifies the benefits as applicable to You
and will be provided to You for the Membership purchased by
You).
Service Fee – A part of the total Fee, other than Incorpora
on
Fee, that You pay for availing the Services.
Wardwiz  Wardwiz India Solu
ons Private Limited
We, Us, Our – CPP.
Welcome Pack Means the pack You get or We send to You
when You have purchased the Service containing these terms
and condi
ons and other informa
on relevant to the Service.
Year – A period of twelve (12) consecu
ve months.
You, Your – The Member.
ZDCL  Zee Digital Convergence Limited
The CPP Asset Care Service is provided by CPP Assistance
Services Private Limited, whose corporate oce address is
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf
Course Road, Sector – 42, Gurgaon – 122002, Haryana, India in
conjunc
on with its third party suppliers/service providers.
Should You have any queries about these terms and condi
ons
or Your Membership, You can contact Us by email at cpp.
assetcare@cppindia.com or by telephoning Us on 1860-258-
3030 (between 11 AM – 9 PM, Monday – Sunday). You can also
write to Us at the following address:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Oce,
New Delhi – 110019
A. Services of Asset Care Membership (Please refer Annexure
1 of this Agreement for the benefits as applicable to You
for the Membership purchased by You):
A1: Mul lingual FeatureRelated Assistance Helpline
As part of Asset Care membership, You get exclusive access
to a mul
-lingual assistance helpline service that helps You
understand the features of Your home appliances in detail.
Our expert advisor will understand Your query and explain
all aspects of the relevant features and working of Your
appliances in a language that You are familiar with. The
assistance helpline can help resolve feature related queries
across many brands. You may call at our helpline number
for all Asset Care customers, from Monday to Sunday,
11 AM – 9 PM
A2: FSecure SAFE (Applicable for Mobile Phone or Tablet
only)
You will be oered a comprehensive internet security
solu
on for Your Equipment (mobile phone or tablet
including iPAD), powered and owned by F-Secure, who is
a third party supplier/service provider and will provide the
benefits as men
oned below. F-Secure SAFE key will be
provided to You through physical pack sent to Your Home
or through text message (SMS) to the mobile number
provided by you to BFL.
What is provided?
F-Secure SAFE protects Your Equipment and digital content
there in with the features which include:
Safeguard Data: F-Secure SAFE provides the following features
which ensure the safety of Your data in the Equipment:
i. Remote lock - Allows the stolen Equipment to be remotely
locked through a secure website so that strangers cannot
access personal informa
on.
ii. Remote wipe - Allows erasing of informa
on on the
 Equipment, so that informa
on cannot be used for
fraudulent purposes.
iii. Contacts back-up and restore – Allows saving of contacts
from Equipment so they can be easily restored as and when
required.
Safeguard Phone: F-Secure provides the following features
which protect Your Equipment:
i. Call and text blocker - Allows blocking of calls and text
messages from specific phone numbers.
ii. SIM Card lock – Instantly locks the phone in case the SIM
Card is removed, thus preven
ng usage of Your Equipment
using another SIM Card.
Tracking and Recovery: FSecure provides the following
features which help in tracking and recovery of Your lost / stolen
Equipment:
i. Remote locate - Shows where the device is on a map.
ii. Scream alarm - Allows ac
va
on of a scream alarm to
locate the Equipment
iii. Lost no
ce - Lets You display a customizable message to
anyone who finds the Equipment, thus making
arrangements for recovery.
iv. Sneak Peek - Allows built-in webcam to take a photo of
anyone using the Equipment.
Threat Protec on: FSecure provides the following features
which protect Your Equipment from threats:
i. Virus and Malware protec
on – detects and removes
viruses and other internet based threats without aec
ng
Equipment performance.
ii. Download protec
on – automa
cally scans downloaded
applica
ons and applica
on updates for threats and
removes them.
iii. Automa
c SD Card scan – allows automa
c scanning
of SD cards for threats when they are plugged into the
Equipment.
For deriving benefit from the F-Secure SAFE, You must adhere to
the following specific terms and condi
ons:
i. You are governed by and must comply with the specific
License Agreement and terms and condi
ons (EULA) of
F-Secure as applicable to You.
ii. The supported pla orms for Mobile/Tab are Android 4.0 or
later, iOS 8 or later & Windows Phone 8.
iii. You must download the F-Secure SAFE applica
on on Your
Mobile/Tab and provide the informa
on required to install
and run the F-Secure applica
on on Your device.
iv. F-Secure SAFE is provided by F-Secure and F-Secure may at
its discre
on, add, modify or remove the product features
during the Agreement Period for which We cannot be held
liable in any manner
A3: Wardwiz Internet Security (Applicable for Desktops or
Laptops only)
You will be oered a comprehensive internet security
solu
on for Your Desktop/Laptop, powered and owned
by Wardwiz, who is a third party supplier/service provider
and will provide the benefits as men
oned below. Wardwiz
Internet Security key will be provided to You through
physical pack sent to Your Home or through text message
(SMS) to the mobile number provided by you to BFL.
What is provided?
Wardwiz Internet Security, being a German product,
ensures compliance with Global Standards. German
technology in itself is a trademark for high quality and it
protects Your digital content in Your Computer with real-

me protec
on against malware, hackers, iden
ty the
harmful and unsavoury web sites. The features include:
• Proac
ve – Heuris
c Scan ensures your system is protected
as it analysis the behaviour of the applica
ons running at
the background
• User Friendly - Eye pleasant and user friendly Interface is
the unique combina
on built by WardWiz which is very
simple to use
• Cost Eec
ve – WardWiz is a cost eec
ve solu
on which
provides the mul
ple tools and u
li
es
• System Eciency – Reduce RAM consump
on and reduces
Processor hea
ng and helps to improve shelf life of PC
components
• Flawless encryp
on – Uses AES 256 which is the most
advanced method of encryp
on and decryp
on
For deriving benefit from Wardwiz Internet Security, You must
adhere to the following specific terms and condi
ons:
i. You are governed by and must comply with the specific
License Agreement and terms and condi
ons of Wardwiz
as applicable to You. They are available for review at www.
wardwiz.in.
ii. The supported pla orm are Windows XP , Windows 7,
Windows 8 , Windows 8.1 , Windows 10 ; 32 or 64 bits.
iii. Your computer (Desktop / Laptop) must have available disk
space of 800 MB.
iv. You must ensure that Your computer is equipped with at
least 2GB RAM.
v. You must download the Wardwiz Internet Security
applica
on on Your computer and provide the informa
on
required to install and run the Wardwiz applica
on on Your
computer.
vi. Wardwiz Internet Security is provided by Wardwiz and
Wardwiz may at its discre
on, add, modify or remove the
product features during the Agreement Period for which
We cannot be held liable in any manner.
A4: Iden fier (IMEI) and SIM Registra on and Blocking Service
If You register Your Mobile IMEI number and SIM Card number
with Us, We will hold them safe should You ever need these
details. If You lose Your Mobile, We will help You with the
no
fica
ons that You need to make to block Your SIM Card.
A5: Roadside Assistance (for Your Car or Bike)
If there is a breakdown of Your Registered Vehicle and You
require our assistance Service in rela
on to Your Registered
Vehicle, We will liaise with India Roadside Assistance Pvt.
Ltd (India Assistance) who is our third party supplier/service
provider and facilitate the specified services men
oned below.
Territorial Scope: Roadside Assistance Services will be provided
within 50kms radius from city centre in the ci
es under coverage
network of India Assistance, in the Republic of India. A current
list of ci
es where the below men
oned services are provided is
available on our website www.cppindia.com.
What is provided?
A5.1.Breakdown Support Over the Phone
In the event of breakdown of the Registered Vehicle, Our
third party provider shall understand the basic problem
prior to oering solu
ons. Some minor, recurring issues
shall be supported over the phone.
A5.2.“On site” Preliminary Support of the Registered
Vehicle
In the event of immobiliza
on of the Registered Vehicle due
to mechanical or electrical breakdown and as long as the
said fault can be repaired at the place of immobiliza
on
within a maximum
me period of sixty minutes, our third
party provider will proceed to arrange onsite preliminary
support of the breakdownNeither supply of parts or
replacement elements, nor materials in general are included
in this coverage
A5.3. Ba
ery Jumpstart The roadside assistance services facilitated by Us for You will
If the Registered Vehicle does not start due to the baery
being discharged, Our third party provider shall arrange
to jumpstart the baery. Neither the supply of parts or
replacement elements, nor materials in general are included
in this service.
A5.4. Towing of the Registered Vehicle
In the event that Registered Vehicle is immobilized due to the
breakdown or accident and “Onsite Preliminary Support”
is not possible, our third party provider shall arrange for
towing of the Registered Vehicle to the nearest workshop
or garage. These services shall be provided using equipment
deemed most suitable. Only premium cars and automa
c
transmission cars shall have preroga
ve of being towed
on flatbed trucks, wherever available. In case the removal
or extrac
on of the Registered Vehicle is needed, We shall
arrange the service on payable basis. These costs shall be
paid on-spot by You directly to our third party provider.
A5.5. Replacement Keys
If keys of the Registered Vehicle are lost or misplaced, Our
third party provider shall arrange delivery of duplicate set
from Your registered address.
A5.6.Fuel Delivery
If the Registered Vehicle runs out of fuel, Our third party
provider will arrange to get delivered up to 5 litres of fuel
(petrol or diesel only) for passenger cars and up to 2 litres
of fuel (petrol only) for motorbikes. The cost of fuel shall be
paid by You on delivery on the spot to Our representa
ve.
A5.7. Emptying of the Fuel Tank
If, due to an error, the Registered Vehicle’s tank is filled with
the wrong fuel, Our third party representa
ve shall bear the
cost of emptying it. In case this service is not feasible, the
Registered Vehicle shall be towed to the nearest workshop/
garage.
A5.8. Flat Tyre Support
If the Registered Vehicle has a punctured or burst tyre, Our
third party provider will arrange to take care of changing it
with the spare tyre carried in the Registered Vehicle. In case
where spare tyre cannot be used Our third party provider
will arrange to either tow the Registered Vehicle to the
nearest tyre repair shop or accompany You to nearest tyre
repair shop and back to the Registered Vehicle. You shall pay
directly repair charges to the tyre repair shop. In such cases
We and Our third party supplier/service provider shall not
be liable for the quality of workmanship of such repairs.
A5.9. Coordina on of local taxi
In the event that breakdown takes place more than 50 kms
away from place of residence and the “on site” preliminary
support as men
oned above is not possible, and Your
Registered Vehicle is towed to workshop or garage, We
shall assist You by co-ordina
ng and arranging for a local
taxi, wherever required. This service is to enable You to
accompany the Registered Vehicle to the dealership or
travel to the nearest convenient place. In this case We shall
merely be a facilitator and shall not be held responsible for
quality of services. All monetary or other transac
ons shall
be directly between You and the service provider. Our role
shall end as soon as the contact details are provided to the
customer (i.e., You). In case such services are not available
in that area We shall not be held responsible in any manner,
whatsoever.
A5.10. General Condi ons and Exclusions
be limited as follows:
General condi
ons
a) You may register one vehicle against this
membership. The assistance services provided will
also cover Your passenger car if another authorized
driver is driving. If You register a two-wheeler then
only You may use the assistance services provided
in this Membership. If You change Your vehicle, You
must send Your RC copy for approval by CPP before
the Registered Vehicle is changed.
Restricted exclusions:
a) If the Registered passenger car is over the age of
8 years or Registered two-wheeler is over the age
of 5 years, the assistance s
pulated in A5.1 – A5.4
(inclusive) will not be provided.
General Exclusions
a) If Your Registered Vehicle has not been maintained
regularly as per manufacturer guidelines and thus is
not in roadworthy condi
on.
b) In any case, if You or any other beneficiary refuses
to pay for the services oered on chargeable basis,
your Membership will be cancelled.
c) Any event when You or any other beneficiary
is found to be in any of the situa
ons that are
indicated below:
1. The state of intoxica
on or under the influence
of alcohol, drugs, toxins or narco
cs not
medically prescribed or medically prescribed,
but not consumed as per dosage.
2. Lack of permission or corresponding license
for the category of the Registered Vehicle or
viola
on of the sanc
on of cancella
on or
withdrawal of them.
d) Any event where breakdown is caused by
deliberately inflicted damage, vandalism, arson or
par
cipa
on in a criminal act or oence.
e) Any past history where You or any other beneficiary
has on two prior occasions misused or abused the
services.
f) Those accidents resul
ng from the illegi
mate
removal of the Registered Vehicle.
g) Those accidents or breakdowns that are produced
when You or any other beneficiary have infringed
upon the regulatory ordinances as far as the
requisites and number of persons transported,
weight and means of things and animals that can
be transported or the form of handling them as long
as the infrac
on has been the determining cause of
the accident or the causal event of the incident.
h) Any vehicle involved in or liable to be involved in a
legal case prior to or post immobiliza
on.
i) Events happening where the vehicle lacks
documenta
on or requisites (including the
Technical Inspec
on of the Vehicles and Obligatory
Insurance) legally necessary to ply on public roads in
the country where the Registered Vehicle is found.
j) Events caused by fuels, mineral essences, and
other inflammable, explosive or toxic materials
transported in the Registered Vehicle.
k) Any public vehicle like ambulances, taxis, police
vehicles and/or fire brigade vehicles and any other
vehicle not used for private use are excluded of
 all the services coverage under these general
condi
ons.
l) Luggage that is not suciently wrapped or
iden
fied, fragile luggage or perishable products,
and any commercial goods carried in the Registered
Vehicle.
m) Assistance to occupants of the Registered Vehicle
dierent to those defined as beneficiaries.
n) Any animal carried in the Registered Vehicle.
o) The following vehicles are not covered:
1. Those used for hire or reward, except if
expressly included above.
2. Those used for the transporta
on of goods.
3. Those not powered exclusively by an internal
combus
on engine.
4. Those with an authorized maximum weight
exceeding 3,500 Kg.
5. Any four wheeler with dimensions greater
than:
i. 2.5 meters in height.
ii. 2.5 meters in width.
iii. 5.1 meters in length.
p) The following events are not covered under the
program/services for passenger cars:
1. Boot cannot be opened.
2. Non-func
onal horn. However, if the horn
is ac
vated incessantly, assistance will be
provided.
3. Faulty fuel gauge.
4. Non-func
onal speedometer.
5. Non-func
onal sunroof opera
on.
6. Non-func
onal air-condi
oning.
7. Non-func
onal demisters.
8. Vehicle headlights not func
onal during day

me.
9. Non-func
onal seat adjustor but the vehicle
can be driven safely.
10. Illumina
on warning lamp of ABS, airbag
warning or trac
on control or any such non-
safety related lights/service warnings lights
which do not render the vehicle immobilized.
11. In the event of passenger doors not opening
or seatbelts not func
oning and there are no
passengers except the driver.
12. Damaged door glasses or non-func
onal
windows when there are no security or
weather risks.
13. Broken rear-view mirror not obstruc
ng
drivers/ riders view.
14. Damaged or faulty fuel cap but vehicle has
3. Vehicle headlights not func
onal during day

me.
4. Illumina
on warning lamps of any non-safety
related lights/service warnings lights which do
not render the vehicle immobilized.
5. Broken rear-view mirror not obstruc
ng rider’s
view.
6. Electronic vehicle security systems, if fied as
a standard equipment, are faulty but do not
render it immobilized.
A6: Preven ve Maintenance Visit
As part of this benefit, You will be provided with one free home
visit per year of a technician over the Period of Agreement for
preven
ve maintenance service (Labour only) of Your Appliance,
for which we have
ed up with Jeeves who is our third party
supplier/service provider and will provide this service.
For deriving this benefit, You are governed by and must adhere
to the following specific terms and condi
ons:
• Preven
ve Maintenance Visit will be provided in India in
the ci
es under coverage network of Jeeves. Its network
development of new ci
es is in progress. A current list of
ci
es where this service is provided is available on hp://
www.jeeves.co.in
• This benefit is governed by the terms & condi
ons of
Jeeves, as may be amended from
me to
me. For detailed
terms & condi
ons, please visit hp://www.jeeves.co.in/
terms-condi
on.aspx
• This oer is not an instrument for payment and shall
be used only for the purpose of availing the preven
ve
maintenance service of Your Appliance.
• Please contact Jeeves at hp://www.jeeves.co.in for
further details or enquiries regarding this benefit.
• Our role in rela
on to preven
ve maintenance visit shall
be limited to that of a mere facilitator, and We shall not
in any manner be liable to You for any loss, damage or
compensa
on in rela
on to or arising from its use.
A7: Movie Subscrip on
As part of this benefit, You will be provided with premium
subscrip
on pack oered by Eros Now which will enable You
to watch unlimited movies and shows, and access music (which
are part of the movies, shows and music library of Eros Now).
For deriving this benefit, You are governed by and must adhere
to the following specific terms and condi
ons:
• This subscrip
on is issued and governed by the terms &
condi
ons of Eros Now, as may be amended from
me to

me. For detailed terms & condi
ons, please visit hp://
www.erosnow.com/#!/termsofuse
• This oer is not an instrument for payment and shall be
used only for the purpose of availing Eros Now premium
subscrip
on on the supported devices. For details please
sucient fuel to reach the nearest authorized
dealer.
15. Windscreen wipers turning faulty in fair
weather or vehicle running out of windscreen
wiper fluid.
16. Electronic vehicle security system is faulty but
do not render it immobilized and the alarm is
not hoo
ng con
nuously.
q) The following events are not covered under the
program/services for two-wheelers:
1. Non-func
onal horn. However, if the horn
is ac
vated incessantly, the Services will be
provided.
2. Faulty gauges and meters.
visit hp://www.erosnow.com/#!/geng_started
• Internet service charges applicable as per the plan availed
by You from Your telecom service provider shall be
applicable while accessing Eros Now subscrip
on.
• Content available on Eros Now premium subscrip
on shall
be subject to change at the discre
on of Eros Now at any

me.
• Please contact Eros Now at hp://www.erosnow.com//#!/
contact for further details or enquiries regarding Your
subscrip
on.
• Our role in rela
on to Eros Now subscrip
on shall be
limited to that of a mere facilitator, and We shall not in
any manner be liable to You for any loss, damage or
compensa
on in rela
on to or arising from its use.
A8: DITTO TV Subscrip on
As part of this benefit, You will be provided with subscrip
on
of DITTO TV, India’s first ever linear OTT TV pla orm oered by
ZDCL, with which You can watch Live TV, any
me, anywhere
(and in o
ine mode too). 2) Membership is available to the person whose name
For deriving this benefit, You are governed by and must adhere
to the following specific terms and condi
ons:
• This subscrip
on is issued and governed by the terms &
condi
ons of ZDCL, as may be amended from
me to
me.
For detailed terms & condi
ons, please visit www.diotv.
com/policy.
• This oer is not an instrument for payment and shall be
used only for the purpose of availing services of Dio TV
on the supported devices. For details please visit www.
diotv.com
• Internet service charges applicable as per the plan availed
by You from Your telecom service provider shall be
applicable while accessing Dio TV.
• Content available on Dio TV shall be subject to change at
the discre
on of ZDCL at any
me.
• Please write to support@diotv.com for further details or
enquiries.
• Our role in rela
on to DITTO TV subscrip
on shall be
limited to that of a mere facilitator, and We shall not in
any manner be liable to You for any loss, damage or
compensa
on in rela
on to or arising from its use.
A9: TEEWE (HDMI Streaming Device) oer
 As part of this benefit, You can purchase TEEWE device
(HDMI Streaming Device) at INR 999 (Indian Rupees
Nine Hundred and Ninety Nine Only) over the Period of
Agreement
For deriving this benefit, You are governed by and must
adhere to the following specific terms and condi
ons:
• You will need to call at CPP’s call-centre to place your
request
• You will need to pay the amount of INR 999 as per the
op
ons provided to you. Post receipt of payment, the
device will be shipped to the address provided by you at
the
me of the transac
on
• TEEWE 2.0 HDMI Streaming Device is a product
provided by Mo
vePrime Technologies. Our role in
rela
on to TEEWE device shall be limited to that of a
mere facilitator, and We shall not in any manner be
liable to You for any loss, damage or compensa
on in
rela
on to or arising from its use. You will be governed
by the specific Terms and Condi
ons of Mo
veprime as
applicable to you at the
me of purchase and usage of
TEEWE device.
A10: Card Loss Repor ng Service
• If You lose Your card (credit, debit, prepaid, cash and other
similar cards), You can report a Card Loss to us at our
24X7 emergency helpline number 6000 4000 (pre-fix STD
code) or 1800 419 4000 (Toll-free) and We will contact the
Issuers on Your behalf and ask them to cancel or block Your
Card.
B: General condi ons
Please read this sec on carefully as it contains important
informa on.
Eligibility
The Service is only available to residents of India who are over
the age of eighteen (18).
Term of Membership
1) CPP Asset Care Membership is valid only if it is purchased
within fieen (15) days of purchase of new Appliance.
appears in the Welcome Pack only and is non-transferable.
3) You must provide Us with full and accurate informa
on in
connec
on with Your request for the Asset Care services.
4) Your Membership begins on the Start Date and con
nues
for the Period of Agreement in return for payment of the
Fee.
5) Advance payment of the Fees is the essence of the
commencement of Our Agreement with You. In case your
Fees is funded by our BFL, then You must repay BFL the full
amount paid by BFL to CPP on your behalf for purchase of
Your CPP Asset Care membership. CPP shall have the right
to cancel Your membership without any no
ce to You if
you fail to repay BFL any amount paid by BFL towards your
CPP Asset Care membership fees.
6) In case of Mobile Phone or Tablet, You must install the
F-Secure SAFE on Your Equipment and must have a
working data connec
on. In addi
on to compliance
with the terms and condi
ons specified herein, You must
comply with the specific License Agreement and terms
and condi
ons of F-Secure for use of F-Secure SAFE. They
are available for review at www.f-secure.com It is hereby
clarified that F-Secure SAFE is the property of F-Secure and
F-Secure will always remain responsible and liable for any
services / claims arising from the use of F-Secure SAFE by
You.
7) In case of Desktop/Laptop, You must install the Wardwiz
Internet Security on Your Desktop/Laptop. In addi
on to
compliance with the terms and condi
ons specified herein,
You must comply with the specific License Agreement
and terms and condi
ons of Wardwiz for use of Wardwiz
Internet Security. They are available for review at www.
wardwiz.inf-secure.com. It is hereby clarified that Wardwiz
Internet Security is the property of Wardwiz and Wardwiz
will always remain responsible and liable for any services /
claims arising from the use of Wardwiz Internet Security by
You.
8) Any change or new addi
on to Your Service shall be
in
mated to You at least forty five (45) days in advance and
such change shall become applicable to You from the date
of such in
ma
on. However, it is clarified that at F-Secure’s
or Wardwiz discre
on, the product (F-Secure SAFE and
or Wardwiz Internet Security) features may be added,
modified, or removed during the Period of Agreement.
Limita ons
1) In the event of the or loss of Cards by You and You request
us to call the Bank / Card issuer to block the same, then
We shall aempt to block that Card with the help of details
provided by You on a best eort basis. In the event that
Your input is required in the form of confiden
al personal
informa
on number (PIN) or a telephone iden
fica
on
number (TIN) (which cannot be disclosed to a third party),
We will assist You by conferencing You on the telephone
call with the Issuer in order for You to provide such PIN/TIN
for authen
ca
on purposes. It is clarified that we will only
contact the card issuer to get Your Card blocked on Your
behalf and cannot be held liable under any circumstances
for any loss which may be incurred by You at any
me,
prior or post no
fying the Card Loss to Us, or in case of any
 delay in blocking Your Card by the Bank or Card issuer.
2) It is hereby clarified that F-Secure SAFE is the property
of F-Secure and F-Secure will always remain responsible
and liable for any services / claims arising from the use
of F-Secure SAFE by You. You are governed by and must
comply with the specific License Agreement and terms
and condi
ons (EULA) of F-Secure as applicable to You.
Our role in rela
on to distribu
on of F-Secure SAFE to You
shall be limited to that of a mere facilitator, and We shall
not in any manner be liable to You for any loss, damage
or compensa
on in rela
on to or arising from the use of
F-Secure SAFE.
3) It is hereby clarified that Jeeves will always remain
responsible and liable for any services / claims arising from
the use of preven
ve maintenance visit by You. You will be
governed by the specific Terms and Condi
ons of Jeeves as
applicable to you at the
me of usage of Jeeves. Our role in
rela
on to this service provided to You shall be limited to
that of a mere facilitator, and We shall not in any manner
be liable to You for any loss, damage or compensa
on in
rela
on to or arising from the use of this service.
4) It is hereby clarified that Eros Now movie subscrip
on is
the property of Eros Now and Eros Now will always remain
responsible and liable for any services / claims arising from
the use of Eros Now subscrip
on by You. This subscrip
on
is issued and governed by the terms & condi
ons of Eros
Now, as may be amended from
me to
me. For detailed
terms & condi
ons, please visit hp://www.erosnow.
com/#!/termsofuse. Our role in rela
on to Eros Now movie
subscrip
on provided to You shall be limited to that of a
mere facilitator, and We shall not in any manner be liable
to You for any loss, damage or compensa
on in rela
on to
or arising from the use of Eros Now Movie subscrip
on.
5) It is hereby clarified that DITTO TV subscrip
on is the
property of ZDCL and ZDCL will always remain responsible
and liable for any services / claims arising from the use
of DITTO TV subscrip
on by You. This subscrip
on is
issued and governed by the terms & condi
ons of ZDCL,
as may be amended from
me to
me. For detailed terms
& condi
ons, please visit www.diotv.com/policy. Our
role in rela
on to DITTO TV subscrip
on provided to You
shall be limited to that of a mere facilitator, and We shall
not in any manner be liable to You for any loss, damage
or compensa
on in rela
on to or arising from the use of
DITTO TV subscrip
on.
6) Note that services set out in Sec
on A5 and A6 of this
Agreement will not be available Abroad and within
India, this service will be available in the ci
es under the
coverage network of our third party service providers.
Please refer to the specific terms and condi
ons of A6 and
A7 in this regard.
7) We cannot be held responsible for any loss, damage or
fraud (direct or indirect) which might occur to You due to
wrong submission of any informa
on to Us by You or if are
unable to provide the Services to You for reasons beyond
Our control or even aer reasonable eorts made by Us.
Payment
1) You (or BFL) must pay the Fee to Us on the date it is due
and/or You must re-pay BFL the full amount paid by BFL to
Us on Your behalf for Your Membership.
2) CPP reserves the right to revise its Fee at any point of
me
but it will not change for Your exis
ng Membership.
Cancelling Your Membership
1) You have a right to cancel Your Membership at any
me
during the period of agreement. . If You exercise this
right to cancel then Your Membership will be cancelled
immediately and any payment made by You (or BFL on
Your behalf) will be refunded to You (or BFL) as the case
may be.
The refund of Membership Fee will be as per the following
refund grid:
- Within 30 days : Rs. 200 will be deducted and balance
membership fees will be refunded
- Aer 30 days : No refund of membership fees
No refund of Fee shall be due on cancella
on under any
circumstances if You have used any of the features of the
Service or if the cancella
on no
ce is provided aer thirty
(30) days from the Start Date.
2) We will cancel Your Membership on wrien no
ce to You
if:
a) We do not receive advance payment of the Fee from
You (or BFL) on the date it is due; and/or
b) You have failed to re-pay BFL the full amount paid by
BFL to Us on your behalf for Your Membership and We
are informed by BFL to cancel your membership
c) You have at any
me:
i. Given Us false or materially incomplete informa
on
in rela
on to Your Membership; or
ii. Commied a material breach of the terms and
condi
ons of Your Membership.
Governing law and Jurisdic on
These terms and condi
ons are governed by and must be
interpreted in line with the laws of the Republic of India.
You and We agree that all the disputes/dierences arising out of
or in rela
on to this Agreement shall be referred to the exclusive
jurisdic
on of and seled only by the courts in Delhi. You and
We agree that terms and all other communica
ons will be
issued in English.
Complaints
If at any
me You want to tell Us about a problem with Your
Membership please call Us on 1860-258-3030 (between 11 am
– 9 pm, Monday – Sunday) or You can write to the Complaints
Manager at:
CPP Assistance Services (Pvt) Ltd
P O Box No 826, Kalkaji Post Oce,
New Delhi - 110019
We will do Our best to answer Your query within five (5) working
days. If We cannot reply to Your complaint by then, We will
send You an acknowledgement leer to keep You informed of
progress.
If any issue which remains unresolved or unanswered for more
than five (5) working days, You may escalate the maer to
escala
ons@cppindia.com
We assure You to revert to Your query within forty eight (48)
hours of receipt of Your query.
Recording calls
We record all telephone calls made to Us. We do this to:
• Provide a record of the instruc
ons We have received from
You;
• Allow Us to monitor quality standards;
• Help Us with sta training; and
• Meet legal requirements.
All communica
ons and Membership documents will be in
English unless otherwise agreed.
Your consent
By entering into this Agreement You hereby expressly accord
Your consent and authorize us to collect all the required
data/informa
on including any sensi
ve personal data or
informa
on from You under this Agreement. Prior to providing
any informa
on, You have an op
on not to provide the data or
informa
on sought under this Agreement by sending to us a
wrien no
ce to that eect.
By entering into this Agreement, You hereby expressly accord
Your consent that for the beer performance of this Agreement
We may transfer Your data/informa
on to any city within India
or to a country outside India as men
oned herein. If We do
transfer Your data within or outside India, We will make the
appropriate checks to ensure that Your data is adequately
protected.
Remember that upon request, You have a right to see and
review all the personal informa
on We hold about You and
if found to be inaccurate or deficient shall be corrected or
amended as feasible. If You would like to request this, please
contact Our Customer Services Team on 1860-258-3030
(between 11 AM – 9 PM, Monday – Sunday) Please note that
there will be a separate administra
on charge for the provision
of this informa
on. Please note that We will not be responsible
for the authen
city of the informa
on provided by You to us as
required under this Agreement.
You have the right to withdraw the consent earlier provided
by You with respect to providing Your data/informa
on sought
by us any
me while availing the Services. Such withdrawal of
the consent shall be in
mated in wri
ng to us. However, in
the event that You decide not to provide the data/Informa
on
sought by us or withdraw the consent earlier given by You, then
We retain the right to not provide the services for which such
data/informa
on was sought.
Data Protec
on No
ce
We will use the informa
on You provide to:
- Manage Your Membership;
- Collect Fees when due; and
- Provide the Service to You.
We will collect the Fee from the card/ bank account that You
have informed Us is the Pay Card / Pay Account.
If You use a Pay Card to pay for the Service, We may ask the
issuer of that card to tell Us about changes in Your address and
other personal and financial details so that We can update Your
records. This may include, but is not limited to, asking for new
card or account numbers and for informa
on about changes to
any of Your personal contact details (e.g. phone or fax numbers,
or e-mail addresses).
We may pass Your personal informa
on to Our approved
suppliers/service providers, including Our group companies, for
the purpose of sending correspondence to You and providing
some of the features of the Service to You. They may contact You
by post, landline telephone or, if You have previously agreed, by
email or mobile phone. By taking out Your Membership and by
giving Us Your address, phone number and email address, You
agree that We and Our approved suppliers/service providers
may contact You using these methods, unless You have told Us
not to. If You do not want Your details to be used for these
purposes, please let Us know in wri
ng at any
me.
How We protect Your data
We take data security very seriously and go to great lengths to
ensure that Your informa
on is protected against unauthorised
use of any kind. We have appropriate measures in place to
safeguard the data We hold. Our Informa
on Security Systems
have been verified by accredita
on in the form of Our PCI-DSS
cer
ficate for Informa
on Security Management.
Our suppliers/service providers are veed to ensure they
comply with the necessary data protec
on protocol before they
are approved.
We are con
nually reviewing and upda
ng Our security
procedures as new technologies become available. All areas of
Our website where personal informa
on is collected are secure
and will display the ‘padlock’ symbol for reassurance. Where
informa
on is transferred it shall be encrypted using the latest
encryp
on technology commercially available.
Please refer to Our data privacy policy on Our website www.
cppindia.com for more details.
Who We may pass Your details to and how they would be used
Upda ng Your records
We may ask Your Issuer / bank to tell Us about changes in Your
contact details / details specifically related to the Services
(subject to any disclosure contract in this regard that You may
have with the Issuer) so We can update Your Membership
records.
Providing the Service
When You take the Membership, We pass Your personal details
to Our approved suppliers/service providers to provide some
of the services described in Sec
on A. We will only pass to
them the minimum amount of informa
on required for them
to be able to iden
fy You, should You need these services. Our
suppliers will pass Your informa
on (such as Your name, contact
details, etc.) to third par
es to enable them to assist You only in
instances when You require help from them.
We may pass Your personal informa
on to Our approved
fulfilment and courier vendors so that We can send
correspondence to You and provide some of the features of the
Service to You.
Marke ng and Market Research
To avoid contac
ng You unnecessarily about products or
services You may already have, We will compare Your details
with informa
on on prospect files prepared by Our BFLs. When
We do this We may need to tell Our BFLs/third party suppliers/
service providers that You have subscribed for the Service
or hold a product with Us and disclose enough personal data
to allow Our BFLs/third party suppliers/service providers to
iden
fy You on these files.
We and Our approved suppliers/service providers may also
use Your personal informa
on to contact You about goods and
services that might interest You or invite You to take part in
market research surveys. You may be contacted either by post,
phone or e-mail for these purposes. If You would prefer this not
to happen, please let Us know when You register, or call Us at
any
me if You change Your mind.
Grievance regarding Data Protec on issues
If at any
me You want to tell Us about a problem, discrepancy
or grievance regarding Your personal data/informa
on/details
or the processing thereof, please call Our designated grievance
ocer Ms. Prachala Singh on 1860-258-3030 (between 11 AM –
9 PM, Monday – Sunday) or You can also write to Our grievance
ocer at:
CPP Assistance Services (Pvt) Ltd
P O Box No 826, Kalkaji Post Oce,
New Delhi – 110019
Our grievance ocer will do his best to expedi
ously redress
any issues/grievance that You may have within a period of thirty
(30) days from the date of receiving Your grievance.
Membership Fees (Special Price for BFL customers (in INR inclusive of all taxes))
Period of APPLIANCE PRICE RANGE  LED TVs
Agreement
Rs. 0  10k Rs. 10k  Rs. 15k  Rs. 20k  Rs. 30k  Rs. 40k  Rs. 70k  Rs. 100k 
15k 20k 30k 40k 70k 100k 150k
1 Year 833 1074 1194 1857 2266 3109 4896 6341
2 Years 1303 1701 1965 2943 4233 5827 8363 10918
3 Years 2088 2921 3668 5180 6816 9602 13736 18454

Annexure 1
List of benefits as applicable and provided to You for the Membership purchased by You
FEATURES OF CPP ASSET CARE  FOR YOUR LED TV
Appli-  Mul- - Road- Single Device - LIVE TV Movies HDMI Comp.
ance  Lin- ven ve  Call Security  Sub- Sub- Stream- Ex-
 gual Mntnc. Asst. Card (phones, - scrip- scrip- ing 
Range Asst. Visit - Block- tablets) ty (lap- on on Device Warr.
Help-  ing top/ (Disc. -
line PC) Vouch- ance
er)
Rs. 0  1 year Yes - - Yes - Yes - - - Yes
20k
Rs. 20k 1 year Yes - Yes Yes Yes Yes - Yes - Yes
 70k
Rs. 70k 1 year Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
 150k
Rs. 0  2&3 Yes - - - Yes Yes - - - Yes
20k years
Rs. 20k 2&3 Yes - - - Yes Yes - Yes Yes Yes
 30k years
Rs. 30k 2&3 Yes - - - Yes Yes - Yes Yes Yes
 40k years
Rs. 40k 2&3 Yes - - - Yes Yes - Yes Yes Yes
 70k years
Rs. 70k 2&3 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
 150k years
Dear Mr Bhupinder Singh Pawar
Dear Date: Date : 06/11/2017
Greetings from Bajaj Allianz General Insurance Company Ltd.
We are pleased to inform you that you have been enrolled as a member under the Extended Warranty program supported by
Group Asset Protection Policy No.: OG-17-9999-9960-00000013 (“Extended Warranty Group Policy” issued by Bajaj Allianz General
Insurance Company Limited). This benefit entitles you for the coverage as an insured beneficiary under the Extended Warranty
Group Policy as a complimentary benefit for your Asset/Appliance (as per details below), on being the ‘CPP Asset Care' customer of
CPP Assistance Services Pvt. Ltd. (Group Policyholder).
You will be covered under the above mentioned Extended Warranty Group Policy for a sum insured of up to the purchase invoice
value of your insured Asset/Appliance for the repair or replacement costs in respect of the insured Asset/Appliance caused by
a breakdown arising out of manufacturing defect and / or due to poor workmanship of the service personnel of the authorized
workshops during the policy period strictly as per the Group Policy Terms and Conditions attached.
Details of Asset/Appliance Insured under Extended Warranty:

Beneficiary Ref.
Beneficiary Ref.No.
No. AC0861973 Manu.
Manu.Warr.
Warr.Period
Period(in(in
years)
years) 1

Manufacturer Name
Manufacturer Name
SONY INDIA LIMITED Insurance
InsuranceCertificate
CertificateNo.
No. OG-18-1000-6610-00495344

Make
Make SONY LED Ext. Warr. Start
Ext.Warr. StartDate
Date 21-OCT-18

Model
Model KLV-32W512D IN5 Ext. Warr. End
Ext.Warr. EndDate
Date 20-OCT-20
18769001
Serial No. Asset/Appliance Sum Insured
Serial No. 4205952 Asset/Appliance Sum Insured ` 28500

Notwithstanding what is mentioned in this letter, the terms and conditions of Group Asset Protection Policy which is enclosed
herewith shall be applied and prevails.
For any policy related information on the Group Asset Protection Policy, you may call your Group Policyholder on 1800-419-3030
(toll-free) or 1860-258-3030 (Monday – Sunday, 11am to 9pm) or email to cpp.assetcare@cppindia.com or write to your Group
Policyholder at the following address:
Manager – Customer Services
CPP Assistance Services Pvt. Ltd., P O Box No 826, Kalkaji Post Office, New Delhi – 110019
For any claim related query or information, you may call us on 1800-209-1021 (toll-free) (Monday – Sunday, 11am to 11pm) or e-mail
us at ew.cda@bajajallianz.co.in or write to us at the following address:
Manager - Extended Warranty Claims,
Bajaj Allianz General Insurance Co. Ltd., 4th floor, G.E. Plaza, Airport Road, Yerwada, Pune - 411016
Yours Sincerely,
For Bajaj Allianz General Insurance Company Ltd.

Authorized Signatory

CIN: U66010PN2000PLC015329
 GROUP ASSET PROTECTION POLICY
POLICY DOCUMENT
Whereas as the Insured has made to Bajaj Allianz General Insurance Company Ltd.
(hereinafter called the Company), a proposal which is hereby agreed to be the basis
of this Policy and has paid the premium specified in the Schedule, now the Company
agrees, subject always to the following terms, conditions, exclusions, and limitations,
to indemnify the Insured Beneficiary in excess of the amount of the Deductible and
subject always to the Sum Insured against such loss as is herein provided.
DEFINITIONS
The following words or terms shall have the meaning ascribed to them
wherever they appear in this Policy, and references to the singular or to the
masculine shall include references to the plural and to the female wherever
the context so permits:
1) Breakdown
a) For electrical and mechanical items, Breakdown shall mean the
mechanical and/or electrical failure of a physical object that causes it
to not function in its intended manner
b) For Furniture, Breakdown shall mean
Mechanical operational or structural failure of frames, springs,
joints, welds, mechanisms (including inclining, reclining, heating, and
vibrating), motors, levers or hand wands, or power or remote cords
used for sleeper, reclining, and inclining applications.
2) Certificate of Insurance means the Certificate issued to the Insured
Beneficiary under the Master Policy/Group Policy which contain details such
as the Master Policy number, name and address of the Insured Beneficiary,
the asset description, the Manufacturer's Warranty period, Cover Period,
deductible and the terms and conditions of the coverage.
3) Constructive Total Loss [CTL] : An insured asset will be considered to be
a constructive total loss if the cost of repair of the asset exceeds 75% of the
sum insured/balance sum insured of the asset.
2) Deductible means the amount which shall be borne by the Insured
Beneficiary in respect of each and every claim made under this Policy. The
Company's liability to make any payment under the Policy is in excess of the
Deductible.
3) Group: The definition of a group as per the provisions of group guidelines
issued by Authority vide circular015/IRDA/Life/Circular/GI Guidelines/2005
dated 14th July 2005 and further amendments, circulars/guidelines/
regulations, if any Issued/that may be issued, from time to time.
4) Insured means the Organization/Entity/Group Manager named in the Master
Policy
5) Insured Beneficiary shall mean members of the group covered under the
Master Policy.
6) Insured Asset means a physical object which is usable movable Article
which has value and for which a market value can be ascertained and same
is owned/purchased by the Insured Beneficiary which is the subject matter of
insurance under this Master Policy and mentioned/described specifically on
the Certificate of Insurance.
7) Covered Insured Event: means the insured risk covered under the coverage
under Certificate of Insurance read with these Terms and Conditions.
8) Master Policy shall mean the group Policy issued to the Insured containing
the terms and conditions of the insurance coverage and under which
Certificates of Insurance shall be issued to the Insured Beneficiary. The validity
of the Master Policy shall be for a period of twelve months as mentioned in
the Group Policy Schedule.
9) Policy means the Master Policy Schedule, the Terms and Conditions of Mas-
ter Policy, Certificate of Insurance issued to respective Insured Beneficiary/ies
and any endorsements attaching to or forming part thereof either on the Cover
period or during the Policy Period.
10) Policy Period refers to group Master policy period, within which certificates
of insurance are issued to members of the group. Also references to Policy
Period will imply Cover Period of respective Certificate of Insurance/s.
11) Cover Period means the period as specified in the Certificate of Insurance
under which the Insured Asset owned by the Insured Beneficiary is insured
and covered as per Terms and Conditions of the Master Policy. The Cover Pe-
riod starts on the expiry of the manufacturer's Warranty Period and shall end
on the specified date mentioned in the Certificate of Insurance issued to the
Insured Person.
12) Manufacturer's Warranty Period means the period of time for which the
Manufacturer provides Warranty for the insured Asset shall be effective/
available.
13) Sum Insured [SI] means the amount stated in the Certificate of Insurance,
which is the maximum amount (regardless of the number of amount of claims
made) for any one claim and or in the aggregate for all claims by Insured
Beneficiary under Certificate of Insurance during the Cover Period in relation
to the Insured Asset.
COVERAGE
The Company will indemnify the Insured Beneficiary against the repair or
replacement costs in respect of the Insured Asset belonging to the Insured
Beneficiary caused by a Breakdown arising out of manufacturing defect and/or
due to poor workmanship of the service personnel of the authorized workshop
during the Cover Period provided that the liability of the Company in respect
of any one Insured Asset in any one Cover Period will not individually or in
the aggregate exceed the Sum Insured set against such item in the Certificate
of Insurance.
SPECIAL CONDITION
1. The Sum Insured in respect of each Insured Asset must equal the original
purchase price of the Insured Asset.
2. The Insured Asset has been purchased by Insured Beneficiary within six
months prior to the date on which the Insured Asset has been proposed for
Insurance and
3. The manufacturing warranty period of the asset is still in force on the date it
has been proposed for Insurance.
4. The Sum Insured shall stand reduced by the amount of loss that has been
claimed by Insured Beneficiary and cannot be reinstated.
5. In the event of a total loss/CTL settlement of claim or exhaustion of sum in-
sured due to payment of partial loss claims, the Certificate of Insurance shall
cease immediately and the Insured shall not be entitled to any refund of pre-
mium.
EXCLUSIONS
The Company is not liable for and no indemnity will be provided in respect of
any loss to the Insured Asset arising out of, caused by, occasioned by, attrib-
utable to or howsoever connected to:
1. Any claim falling beyond the cover period under Certificate of Insurance.
2. Deductible:
For Partial Loss Claims: As applicable and mentioned in the Master Policy.
For Total Loss Claims: No deductible is applicable.
3. Loss or damage arising out of the Insured Asset not being used in accordance
with manufacturer's general instructions/guidelines.
4. Loss or damage for which the manufacturer of the Insured Asset is responsible
under a guarantee and/or warranty/conditions.
5. Loss or damage arising out of improper use of the Insured Asset
6. Loss or damage arising out of modification or alteration of any nature made
in the electrical circuitry and/or physical/structural construction of the Insured
Asset.
7. Where repair work is carried out by persons/agency that are not authorized by
the manufacturer or by the Insurer.
8. Inconsequential aspects such as noises, vibrations, warpage, oil seepage and
sensations that do not lead to dismal performance of the Insured Asset.
9. Loss or damage to accessories used in connection with the Insured Asset that
were not supplied at the time of purchase of the Insured Asset by the Insured.
10. Replacement of any consumable item of the Insured Asset, including but not
limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters,
toner or software.
11. Defects or faults that were not covered under the manufacturer's warranty.
12. Loss or damage due to or consequent upon wear and tear and/or gradual
deterioration of the Insured Asset.
13. Loss or damage arising out of improper or abnormal electrical/gas/water sup-
ply or signal connection to the Insured Asset.
14. The cost of transporting the Insured Asset to and/or from the place of repair.
15. Loss or damage caused by or arising out of the wilful acts or wilful gross
negligence or fraudulent acts of the Insured/ Insured Beneficiary(ies) and/
or Insured's/Insured Beneficiary(ies) family and/or Insured's/ Insured Benefi-
ciary(ies) employees
16. Insured/ Insured Beneficiary(ies) consequential losses of any kind and/or legal
liability of any kind.
17. Failure of parts which are subject to recall by manufacturer of the Insured
Asset.
18. The cost of repairing, restoring or reconfiguring computer software or any
system programs.
19. Any cost incurred with periodic maintenance of the Insured Asset, including
parts replaced in course of such maintenance operations.
20. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.
21. Where the original serial number is removed, obliterated or altered from In-
sured Asset.
22. Loss or damage arising out of improper storage or transportation of the In-
sured Asset.
23. The cost of installation of the Insured Assets and/or any optional attachment
to the Insured Asset.
24. Loss or damage due to use of non-genuine parts, accessories and/or consum-
ables.
25. Where there is a change of ownership of the Insured Asset.
26. Mechanical and/or electrical breakdown caused by overloading, strain, over-
running, freezing, excessive pressure, short-circuiting, heating.
27. Service/maintenance calls which do not involve malfunction or defects in the
Insured Asset due to workmanship or material used by manufacturer.
28. Damages caused by services performed by service personnel of the non-au-
thorized persons or repairer workshops.
29. Where the Insured Asset is subject to commercial, rental or profit generation
purposes.
30. Loss or damage arising out of any external cause, including but not limited to
fire, theft, explosion, water damage, acts of God perils, riots/strike/malicious
damage, - act of terrorism, corrosion, rust, denting, scratching, animal/insect
damage, entry of foreign bodies etc.
31. Any circumstance, fact or matter of which the Insured was or ought reasona-
bly to have been aware prior to the commencement of the Policy Period/Cover
Period.
32. Ionising, radiation or contamination by radioactivity from any nuclear fuel or
from any nuclear waste or from the combustion of nuclear fuel.
33. The radioactive toxic explosive or other hazardous properties of any explosive
nuclear assembly or nuclear component thereof.
34. War, invasion, acts of foreign enemies, hostilities (whether war be declared
or not), civil war, rebellion, revolution, insurrection, military or usurped power
or confiscation or nationalisation or requisition of or damage to property by or
under the order of any government or public local authority.
35. Any loss or damage that arises when the Certificate of Insurance is not in
force due to any reason whatsoever.
36. Exclusion specific to furniture which is Insured Asset:
a) Loss or damage caused by stains howsoever caused
b) Maintenance, damage caused by normal or ordinary wear-and-tear, in-
cluding but not limited to Scuffing, scrapes, or other surface abrasions,
including surface scratches on leather or fabrics..
c) Damage to Mattresses, Wicker and rattan furniture, Nubuck, suede or
exotic leathers, Split-grain leather hides used in seat cushions, back
cushions, or arm areas,
d) Components and mechanisms integrated into furniture, including but
not limited to adjustable bed frames, sinks, plumbing, robotics, TV
lifts, electronics, USB ports, electrical outlets, electrical appliances,
fireplaces, clocks
e) Fading, colour loss, or colour change and/or Cracking and peeling of
leather or vinyl
f) Loss of foam and/or inner spring resiliency (including any impressions
or deformation)
g) Repairs carried out by persons not authorised by the company/manu-
facturer.
h) Checking, cracking, bubbling, or peeling of the finish.
i) Chips, scratches, and/or breakage of glass or any brittle material used
in manufacturing or mirrors, loss of silvering on mirrors.
j) Any loss or defects covered under any warranty/Guarantee/ other
insurance policies
k) Damage caused by fire, smoke, flood or other natural disaster, theft or
vandalism.
l) Damage caused by structural problems or appliance malfunctions such
as, but not limited to, leaks from air conditioners, skylights, roofs, wa-
ter heaters, or water pipes.
m) Furniture that is used for commercial, institutional or rental purposes.
n) Furniture that has been mishandled, neglected, or abused other than
intended use as specified by the manufacturer.
o) Furniture sold “as is” or floor samples.
p) Furniture showing signs of infestation, including but not limited to
insects, rodents, termites and cockroaches.
q) The effects of weather conditions upon the product such as but not
limited to sunlight, wind, weather, rusting, radiation, corrosion.
CLAIM SETTLEMENT
In the event of a loss, the basis of loss settlement shall be as follows:
1. Where an Insured Asset can reasonably be repaired or reinstated at a cost
less than the replacement cost, the Company will indemnify the Insured Ben-
eficiary in respect of the expenses necessarily incurred to restore the Insured
Asset to its state immediately prior to the happening of the Covered Insured
event. No depreciation will be deducted.
2. In the case of a total loss/Constructive Total Loss [CTL] the Company shall
indemnify the Insured in respect of the restoration or replacement costs
subject to maximum of the Sum Insured set against the Insured Asset in the
Certificate of Insurance, subject to a depreciation of 10% per annum from the
date of Invoice of the Insured Asset
3. Claims subsequent to the payment of partial loss claim(s) shall be considered
as a Constructive Total Loss [CTL] if the cost of repairs exceeds the remaining
SI after payment of the partial loss claim.
4. The Company may at its Option repair, reinstate or replace the Insured Asset
damaged or destroyed, or any part thereof instead of paying the amount of
loss or damage
5. The Company shall be entitled to retain any defective part replaced under the
Policy with all subrogation rights.
GENERAL CONDITIONS
1. Due Observance
The due observance of and compliance with the terms, provisions, warranties
and conditions of this Policy insofar as they relate to anything to be done
or complied with by the Insured/Insured Beneficiary shall be a condition
precedent to any liability of the Company under this Policy.
2. Reasonable Care
The Insured Beneficiary shall:
a. Take all reasonable steps to safeguard the Insured Asset against any
Covered Insured Event.
b. Take all reasonable steps to prevent a claim from arising under this
Policy
3. Duties and Obligations after Occurrence of an Covered Insured Event:
Save as more specifically provided for elsewhere in the Policy, it is a condition
precedent to the Company's liability under this Policy that, upon the happening
of any event giving rise to or likely to give rise to a claim under this Policy:
a. The Insured or Insured Beneficiary shall immediately and in any event
within 14 days give written notice of the same to the Company or any
of its representatives and appointees, at the address shown in the
Schedule for this purpose, and in case of notification of an event likely
to give rise to a claim to specify the grounds for such belief, and
b. The Insured or Insured Beneficiary shall not abandon the Insured As-
set, nor take any steps to rectify/remedy the damage before the same
has been approved by the Company or any of its representatives and
appointees, and
c. The Insured or Insured Beneficiary shall within 28 days deliver to the
Company its completed claim form detailing the loss or damage that
has occurred and an estimate of the quantum of any claim along with
all documentation required to support and substantiate the amount of
Indemnification sought from the Company, and
d. The Insured or Insured Beneficiary shall expeditiously provide the Com-
pany and its representatives and appointees with all the information,
assistance, records and documentation that they might reasonably
require, and
e. The Insured or Insured Beneficiary shall allow the Company and its
representatives and appointees to inspect the Insured Asset or any
other material items, as per ‘the Right to Inspect' Clause.
*Note: Waiver of conditions (a) and (c) may be considered by the Company
at its absolute discretion, in extreme cases of hardship where it is proved to
the satisfaction of the Company that under the circumstances in which the
Insured Beneficiary was placed, it was not possible for the Insured or Insured
Beneficiary or any other person claiming on his/her behalf to give notice or file
claim within the prescribed time limit. The decision of the Company shall be
final and binding on the Insured or Insured Beneficiary.
4. Right to Inspect
If required by the Company, its representatives and appointees, including a
loss assessor or a surveyor appointed in that behalf, shall in case of any loss/
damage or any circumstances that have given rise to a claim under the Policy
be permitted at all reasonable times to examine into the circumstances of
such loss/damage. The Insured or Insured Beneficiary shall, on being required
so to do by the Company, produce all books of accounts, receipts, documents
relating to or containing entries relating to the loss or such circumstance in his
possession and furnish copies of or extracts from them as may be required by
the Company so far as they relate to such claims or will in any way assist the
Company to ascertain in the correctness thereof or the liability of the Company
under the Policy.
5. Contribution
If, at the time of any claim, there is, or but for the existence of this Policy,
would be any other policy of indemnity or insurance in favour of or effected
by or on behalf of the Insured Beneficiary applicable to such claim/Insured
Asset, then the Company shall not be liable to pay or contribute more than its
rateable proportion of any loss or damage.
6. Subrogation
The Insured Beneficiary under the Certificate of Insurance shall at the expense
of the Company do or concur in doing or permit to be done all such acts and
things that may be necessary or reasonably required by the Company for the
purpose of enforcing any civil or criminal rights and remedies or obtaining
relief or indemnity from other parties to which the Company shall be or would
become entitled or subrogated upon the Company paying for or making good
any loss or damage under the Certificate of Insurance whether such acts and
things shall be or become necessary or required before or after the Insured
Beneficiary(ies) indemnification by the Company.
7. GROUP DISCOUNT
Applicable group discount will be as per the table below
Group Size Group Discount
Upto 500 0.00%
501 to 1000 3.80%
1001 to 2000 4.80%
2000 and above 5.10%
Note - Group discount will be applicable on the group size at inception of
 the policy. There shall not be any midterm revision of group discount.
8. Fraud
If the Insured or any Insured Beneficiary under the Certificate of Insurance or
any one acting on his behalf shall make or advance any claim be in any respect
fraudulent, or if any false declaration be made or used in support thereof or
if any fraudulent means or devices are used to obtain any benefits under the
Certificate of Insurance or if the loss or damage be occasioned by the wilful
act, or with the connivance of the Insured Beneficiary, all benefits under the
Certificate of Insurance shall be void and all claims or payments thereunder
shall be forfeited.
9. Cancellation of Master Policy/Certificate of Insurance by the Compa-
ny
a. The Master Policy may be cancelled by the Company at any time
before the expiry of the Policy Period of Master Policy by giving at
least 15 days written notice to the Insured. Provided however if
the Company cancels the Master Policy even then the respective
Certificate of Insurance/s issued to various Insured Beneficiaries shall
be valid for the Covered Period, unless the Certificate of Insurance is
also cancelled by the company.
b. The Certificate of Insurance may be cancelled by the Company at any
time before the expiry of the Covered Period by giving at least 15 days
written notice to the Insured and Insured Beneficiary.
c. If the Certificate of Insurance is cancelled by the Company prior to
commencement of the Cover Period mentioned in the Certificate of
Insurance issued to the Insured Beneficiary, the Company will refund
100% of the premium to the Insured,
d. If the Certificate of Insurance is cancelled by the Company after the
commencement of the Cover Period mentioned in the Certificate of
Insurance issued to the Insured Beneficiary the Company shall refund
to the Insured a pro-rata premium for the unexpired Cover Period in
respect of the Certificates of Insurance issued prior to the date of
cancellation on which no claim has been lodged.
e. No refund shall be made in respect of Certificates of Insurance
cancelled by the Company on which claim has been lodged by the
Insured Beneficiary or a person on behalf of the Insured Beneficiary.
f. For the avoidance of doubt, the Company shall remain liable for any
claim that was made prior to the effective date on which the Certificate
of Insurance is cancelled.
g. Under normal circumstances the policy shall not be cancelled by
the company except on the grounds of Fraud, mis-representation or
non-disclosure of material facts or non-co-operation by the Insured
Beneficiary. Provided however if Certificate of Insurance is cancelled
due to Fraud, mis-representation or non-disclosure of material facts
or non-co-operation by the Insured and Insured Beneficiary then the
premium shall be forfeited and no refund of premium shall be made by
the Company.
10. Cancellation by the Insured before the expiry of Master Policy/
Certificate of Insurance:
a. During the Policy Period of the Master Policy, the Insured may cancel
the Master Policy at any time by giving at least 15 days written notice
to the Company.
b. The Certificate of Insurance may be cancelled by the Insured as under:
(i) If the Certificate of Insurance is cancelled by the Insured
prior to commencement of the Cover Period mentioned in the
Certificate of Insurance issued to the Insured Beneficiary, the
Company will refund, subject to retention of Rs.100 towards
administrative costs per Certificate of Insurance, 100% of the
premium to the Insured.
(ii) The Certificate of Insurance may be cancelled by the Insured
within six months of the date of commencement of the Cover
Period mentioned in the Certificate of Insurance, in which case
the Company will refund the premium to the Insured on a pro-
rata basis by reference to the risk undertaken as provided in
the respective Certificates of Insurance till effective date of
such termination, subject however to a minimum retention
of 25% of premium mentioned in the Certificate of Insurance
or Rs.100 per Certificate of Insurance whichever is higher in
respect of those certificates of Insurance on which no claim
has been lodged. However no request from the Insured
for cancellation of any Certificate of Insurance shall be
entertained after completion of six months from the date of
commencement of the Cover Period.
c. No refund of premium shall be due on cancellation of Certificate of
Insurance if a claim has been made by the Insured Beneficiary.
d. For the avoidance of doubt, the Company shall remain liable for any
claim that was made prior to the effective date of cancellation of
Certificate of Insurance.
Note: For avoidance of doubts it is also clarified that since premium is born and
paid by Insured and received by the Company, any cancellation or refund of such
premium shall always be made to Insured as mentioned in these Policy Terms and
Conditions/wordings.
11. Validity of Certificate of Insurance
Subject to provision relating to cancellation, the coverage under the Certificate
of Insurance will terminate on the earliest of the following occurrence:
a. The expiry date of Cover Period as mentioned in the Certificate of
Insurance
b. In case of loss/damage, any claim paid up to the Sum Insured as
mentioned in the Certificate of Insurance
c. The date that the Insured Beneficiary is no longer member of the group
of the Insured.
d. The effective date of cancellation of Certificate of Insurance by the
Company or Insured , as the case may be, in accordance with these
terms and conditions of the Policy
12. Transfer
Transferring/assigning of Interest in this Policy to anyone else is not allowed.
13. Automatic Termination
The cover for the Insured Beneficiary shall terminate immediately in the event
of admissible claim and settlement of 100% Sum Insured mentioned in the
Certificate of Insurance.
14. Dispute Resolution
a. If any dispute or difference shall arise as to the quantum of claim to
be paid under this Policy (liability/claim being otherwise admitted by
the Company), such difference shall independently of all other question
be referred to the decision of a sole arbitrator to be appointed in writ-
ing by the Company and the respective Insured Beneficiary or if they
cannot agree upon a single arbitrator within 30 days of any party [the
Company or the respective Insured Beneficiary] invoking arbitration,
the same shall be referred to a panel of three arbitrators, comprising
of two arbitrators one to be appointed by each of who are the parties
to the dispute/ difference and the third arbitrator to be appointed by
such two arbitrators and arbitration shall be conducted under and in
accordance with the provisions of the Arbitration and Conciliation Act,
1996 as amended from time to time. The law of the arbitration will be
Indian law, and the seat of arbitration and venue for all hearings shall
be within India.
b. It is clearly agreed and understood that no difference or dispute shall
be referable to arbitration as herein before provided if the Company
has disputed or not accepted/admitted the liability/claim under or in
respect of the respective Certificate of Insurance.
c. It is hereby expressly stipulated and declared that it shall be a con-
dition precedent to any right of action or suit upon the respective
Certificate of Insurance read with this Policy that the award by such
arbitrator/ arbitrators of the amount of the loss or damage shall be first
obtained.
d. It is also hereby further expressly agreed and declared that if the
Company shall disclaim/repudiate the liability to the respective Insured
Beneficiary for any claim under Certificate of Insurance issued to them,
and such claim shall not, within 12 calendar months from the date of
such disclaimer have been made the subject matter of a suit in a court
of law, then all benefits under the Certificate of Insurance shall be
forfeited and the rights of Insured Beneficiary shall stand extinguished
and the liability of the company shall also stand discharged.
i. In the event that these arbitration provisions shall be held to be
invalid then all such disputes or differences shall be referred to
the exclusive jurisdiction of the Indian Courts subject to other
clauses herein.
15. Notices
a. Any and all notices and declarations for the attention of the Company
shall be submitted in writing and shall be delivered to the address
specified in the Certificate of Insurance.
b. Any and all notices and declarations for the attention of the Insured
Beneficiary shall be posted to the Insured's address stated in the
Certificate of Insurance.
16. Governing Law
The construction, interpretation and meaning of the provisions of this Policy
and Certificate of Insurance shall be determined in accordance with Indian
law. The section headings of this Policy and Certificate of Insurance are
included for descriptive purposes only and do not form part of this Policy or
Certificate of Insurance for the purpose of its construction or interpretation.
17. Entire Contract
This Policy read with respective Certificate of Insurance constitutes the
complete contract of insurance for the Insured Beneficiary. No change or
alteration in this Policy shall be valid or effective unless approved in writing
by the Company, which approval shall be evidenced by an endorsement on the
Policy/Certificate of Insurance.
18. Territorial Limits
This Policy and Certificate of Insurance covers insured events of concerned
Insured Beneficiary arising during the Cover Period within India. The
Company's liability to make any payment under admissible claims under
Certificate of Insurance shall be to make payment to concerned Insured
Beneficiary within India and in Indian Rupees only.
19. Renewal Notice
The Company shall not be bound to receive any renewal premium nor give
 notice that such renewal and renewal premium is due. If the Company agrees
to renew the cover period under the Certificate of Insurance Every renewal
premium (which shall be paid and accepted in respect of the Certificate of
Insurance) shall be so paid and accepted upon the distinct understanding
that no alteration has taken place in the facts contained in the proposal or
declaration herein before mentioned and that nothing is known to the Insured
Beneficiary that may result in enhancement of the risk of the Company under
the Certificate of Insurance . No renewal receipt shall be valid unless it is on
the printed form of the Company and signed by an authorized official of the
Company.
20. Resolving Issues
The Company do its best to ensure that its customers are delighted with
the service they receive from the Company. If the Insured Beneficiary is
dissatisfied the Company would like to inform the Insured Beneficiary that the
Company has a procedure for resolving issues, as mentioned herein below.
Please include your Certificate of Insurance number in any communication.
This will help the Company to deal with the issue more efficiently.
First Step
Initially, it is suggest that the Insured Beneficiary contact the Branch Manager
/ Regional Manager of the local office of the Company which has issued the
policy. The address and telephone number will be available in the Certificate
of Insurance issued to the concerned Insured Beneficiary.
Second Step
Naturally, the Company hope the issue can be resolved to the satisfaction of
Insured Beneficiary at the earlier stage itself. But if Insured Beneficiary feel
dissatisfied with the suggested resolution of the issue after contacting the
local office, please e-mail or write to:
Customer Care Cell
Bajaj Allianz General Insurance Co. Ltd
GE Plaza, Airport Road, Yerawada, Pune 411 006,
E-mail: customercare@bajajallianz.co.in
If the Insured Beneficiary is still not satisfied, he can approach the Insurance
Ombudsman in the respective area for resolving the issue. The contact details
of the Ombudsman offices are mentioned below:
Note: Address and contact number of Governing Body of Insurance Council:
Secretary General - Governing Body of Insurance Council
Jeevan Seva Annexe, 3rd Floor, S.V. Road, Santacruz (W), Mumbai - 400 054
Tel. No.: 022 - 2610 6889, 26106245, Fax No.: 022 - 26106949, 2610 6052,
E-mail ID: inscoun@vsnl.net

Office Details Jurisdiction of Office

Union Territory,District)

AHMEDABAD
Office of the Insurance Ombudsman,
2nd floor, Ambica House, Near C.U. Shah College, Gujarat,
5, Navyug Colony, Ashram Road, Ahmedabad – 380 014. Dadra & Nagar Haveli,
Tel.: 079 - 27546150 / 27546139 Fax: 079 - 27546142 Daman and Diu.
Email: bimalokpal.ahmedabad@gbic.co.in

BENGALURU
Office of the Insurance Ombudsman,
Jeevan Soudha Building,PID No. 57-27-N-19
Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Karnataka.
Bengaluru – 560 078.
Tel.: 080 - 26652048 / 26652049
Email: bimalokpal.bengaluru@gbic.co.in

BHOPAL - Shri. R K Srivastava

Office of the Insurance Ombudsman,
Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Madhya Pradesh
Near New Market, Bhopal – 462 003. Chattisgarh.
Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203
Email: bimalokpal.bhopal@gbic.co.in

BHUBANESHWAR - Shri. B. N. Mishra

Office of the Insurance Ombudsman,
62, Forest park, Bhubneshwar – 751 009. Orissa.
Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429
Email: bimalokpal.bhubaneswar@gbic.co.in

CHANDIGARH -
Office of the Insurance Ombudsman,
S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Punjab,
Chandigarh – 160 017. Haryana, Himachal Pradesh, Jammu & Kashmir,
Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Chandigarh.
Email: bimalokpal.chandigarh@gbic.co.in

CHENNAI - Shri Virander Kumar

Office of the Insurance Ombudsman,
Fatima Akhtar Court, 4th Floor, 453, Tamil Nadu,
Anna Salai, Teynampet, CHENNAI – 600 018. Pondicherry Town and
Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Karaikal (which are part of Pondicherry).
Email: bimalokpal.chennai@gbic.co.in

DELHI - Smt. Sandhya Baliga

Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Delhi.
Tel.: 011 - 23239633 / 23237532 Fax: 011 - 23230858
Email: bimalokpal.delhi@gbic.co.in
GUWAHATI - Sh. / Smt.
Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Assam,
Guwahati – 781001(ASSAM). Meghalaya, Manipur, Mizoram,
Tel.: 0361 - 2132204 / 2132205 Fax: 0361 - 2732937 Arunachal Pradesh, Nagaland and Tripura.
Email: bimalokpal.guwahati@gbic.co.in

HYDERABAD - Shri. G. Rajeswara Rao

Office of the Insurance Ombudsman,
6-2-46, 1st floor, “Moin Court”, Lane Opp. Saleem Function Palace, Andhra Pradesh, Telangana,
A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Yanam and part of Territory of Pondicherry.
Tel.: 040 - 65504123 / 23312122 Fax: 040 - 23376599
Email: bimalokpal.hyderabad@gbic.co.in

JAIPUR - Shri. Ashok K. Jain

Office of the Insurance Ombudsman,
Jeevan Nidhi – II Bldg., Gr. Floor,
Bhawani Singh Marg, Jaipur - 302 005. Rajasthan.
Tel.: 0141 - 2740363
Email: Bimalokpal.jaipur@gbic.co.in

ERNAKULAM - Shri. P. K. Vijayakumar

Office of the Insurance Ombudsman,
2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Kerala,
Ernakulam - 682 015. Lakshadweep,
Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Mahe-a part of Pondicherry.
Email: bimalokpal.ernakulam@gbic.co.in

KOLKATA - Shri. K. B. Saha

Office of the Insurance Ombudsman, West Bengal,
Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072. Sikkim,
Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341 Andaman & Nicobar Islands.
Email: bimalokpal.kolkata@gbic.co.in

LUCKNOW - Shri. N. P. Bhagat Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot,
Office of the Insurance Ombudsman, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazi-
6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, pur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki,
Lucknow - 226 001. Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti,
Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushina-
Email: bimalokpal.lucknow@gbic.co.in gar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.

MUMBAI - Shri. A. K. Dasgupta

Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Goa,
Mumbai - 400 054. Mumbai Metropolitan Region
Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 excluding Navi Mumbai & Thane.
Email: bimalokpal.mumbai@gbic.co.in

NOIDA - Shri. Ajesh Kumar
Office of the Insurance Ombudsman,
Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15,
Distt: Gautam Buddh Nagar, U.P-201301.
Tel.: 0120-2514250 / 2514251 / 2514253
Email: bimalokpal.noida@gbic.co.in
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh,
Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathu-
ra, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad,
Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli,
Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.

PATNA - Shri. Sadasiv Mishra

Office of the Insurance Ombudsman,
1st Floor,Kalpana Arcade Building,Bazar Samiti Road, Bihar,
Bahadurpur, Patna 800 006. Jharkhand.
Tel.: 0612-2680952
Email: bimalokpal.patna@gbic.co.in

PUNE - Shri. A. K. Sahoo

Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor,
C.T.S. No.s. 195 to 198, Maharashtra,
N.C. Kelkar Road, Narayan Peth, Area of Navi Mumbai and Thane
Pune – 411 030. excluding Mumbai Metropolitan Region.
Tel.: 020 - 32341320
Email: bimalokpal.pune@gbic.co.in
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F-SECURE SAFE (for smartphone/tablet) Download Instructions
\ Go to https://offer.f-secure.com/cpp-products and enter the product key printed
below:

9RLSN5

Your unique license key will be displayed on the screen

\ Click on the link 'Click here to start using SAFE' which will prompt you to the login
screen, where you will need to create your log-in account
\ Complete your account creation process by confirming the link sent to your e-mail
address
\ Click on the link 'Add device' and follow the instructions given to complete the 'Add
device' process
\ Post adding your device, you will be prompted to download the F-Secure SAFE app
from the appropriate app store on to your device
\ Once the app is downloaded, log-in into your F-Secure account using the credentials
created in the previous step
\ Your F-Secure SAFE subscription is now active on your device!

Benefits of your F-Secure SAFE subscription (for smartphone/tablet)

] Remote device lock, data wipe, location finder
] Safe online life for children with Parental Control
] Up-to-date protection for today's needs
] Worry-free surfing and shopping with Browsing Protection
] Simplified security
] Secure online transactions with Banking Protection

Please redeem this voucher within 90 days of receipt

EROS NOW PLUS PACK Redemption Instructions
\ Go to www.erosnow.com and click on the Sign Up button

\ Click on the link ‘Upgrade to Eros Now Plus pack’

\ Enter your Name, E-Mail ID and Password or click ‘Sign Up with Facebook’

\ Select ‘Have a PROMO CODE?’ link on the Payment Page

\ Enter the Promo Code mentioned below

EN3BD0DD8C0744C33
\ Your subscription is now active. Enjoy endless entertainment for 12 months!

Benefits of EROS NOW Plus pack

] Watch unlimited movies, TV shows and access unlimited music (part of the Eros
Now library)

] Watch content on the device of your choice

] Watch content without advertisements

] Watch on your favourite device, at your convenience

] 12 month subscription

Please redeem this voucher within 90 days of receipt

 Place your appliances
in safe hands
CPP Asset Care is a product provided by CPP Assistance Services Pvt. Ltd.(CPP)
The Asset Care Advantage
CPP Asset Care is a unique protection service that provides
you with a host of exciting o^ers and benefits that you will
love, along with complimentary extended warranty
insurance for your valued appliance.

Multi-Lingual Feature-Related Assistance Helpline

Get exclusive access to a dedicated helpline in multiple languages.
The Asset Care helpline helps you understand features for a range
of products in your home.

Single Call Card Blocking

Block all your valuable credit, debit, ATM cards of all banks by
calling CPP’s toll-free 24-hour helpline (1800-419-4000).

Preventive Maintenance Service

Asset Care comes with a one-time free preventive maintenance
service for your purchased appliance. This includes appliance
cleaning and functional checking. You can avail this service by
calling CPP’s helpline number.

WardWiz Basic Internet Security (for laptop/PC)

WardWiz protects digital content in your devices with real-time
protection against malware, hackers, identity theft harmful and
unsavory web sites.

F-Secure SAFE Device Security (for smartphone/tablet)

F-Secure SAFE Device Security provides protection for your
smartphone/tablet with features such as remote Data Lock &
Wipe, Call & SMS Blocker, GPS Tracking, Parental Control and
Banking Protection.
 Roadside Assistance Services
Asset Care o_ers you roadside assistance services for your car/ bike,
including services such as vehicle towing, flat-tyre support, battery
jump-start, fuel delivery among others. These services are available
in 400+ cities across India, within 50 km from the city center.

LIVE TV Subscription
Asset Care comes with a free 12 month LIVE TV subscription, which
allows you to watch a variety of your favourite channels live on your
device of choice. The subscription includes a 7-day catch-up of
available channels. This service is provided by DITTO TV.

Movies Subscription
Get a free 12-month subscription to Eros Now (Plus Pack) and
watch your favourite movies, TV shows and listen to music on the
device of your choice.

HDMI Streaming Device

Your Asset Care membership allows you to purchase TEEWE 2.0
HDMI Streaming Device at a special price of Rs. 999, instead of the
MRP Rs.2399. TEEWE allows you to convert your TV into a smart TV
and stream entertainment from your smartphone/laptop in HD on
your existing TV. Just call CPP’s call-centre to place your request.

Complimentary Extended Warranty Insurance*

Asset Care provides complimentary extended warranty insurance
for 12/24/36 months post the expiry of manufacturer’s warranty.
Includes coverage (as covered in manufacturer warranty) for
repairs/replacement costs up to the invoice value via nationwide
service repair network with 400+ service center tie-ups.

*Complimentary extended warranty insurance feature is provided by Indian general insurance company under the Group Insurance Policy taken
by CPP for it’s Asset Care customers
 FEATURES OF CPP ASSET CARE - FOR YOUR LED TV

Product Price Product Multi-Lin- Preventive Roadside Single Device Internet LIVE TV Movies HDMI Comp.
Range Term gual Asst. Mntnc. Asst. Call Card Security Security Subscrip- Subscrip- Streaming Extended
Helpline Visit Services Blocking (phones, (laptop/ tion tion Device Warr.
tablets) PC) (Disc. Insur-
Voucher) ance

Rs. 0 - 20k 1 year Yes - - Yes - Yes - - - Yes

Rs. 20k - 70k 1 year Yes - Yes Yes Yes Yes - Yes - Yes

Rs. 70k - 150k 1 year Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Rs. 0 - 20k 2 & 3 years Yes - - - Yes Yes - - - Yes

Rs. 20k - 30k 2 & 3 years Yes - - - Yes Yes - Yes Yes Yes

Rs. 30k - 40k 2 & 3 years Yes - - - Yes Yes - Yes Yes Yes

Rs. 40k - 70k 2 & 3 years Yes - - - Yes Yes - Yes Yes Yes

Rs. 70k - 150k 2 & 3 years Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

About CPP
CPP Assistance Services Pvt. Ltd. is a part of
CPP Group Plc., which has over 30 years of
experience in helping customers.
CPP provides life assistance products that help
consumers cope with the anxieties and
complexities of modern life.

You can find out more about CPP Group

by visiting our corporate site at
www.cppgroupplc.com

Customer care: Corporate address:

1860-258-3030 CPP Assistance Services Pvt. Ltd.
(Monday-Sunday, 11 am to 9 pm) Ground Floor, Wing – A,
LED-APR-2017

Email: cpp.assetcare@cppindia.com Golf View Corporate Tower–A,

www.cppassetcare.in Golf Course Road, Sector – 42,
Gurgaon – 122002, Haryana
CIN: U67120DL2007PTC170592