User Manual

For
PACOM 1062 and 8101 Alarm PIN Pads

Classification: KeyCorp Internal 1

Revised 03/2016
 What is the PIN Pad Used For?

The PIN pad is used to manage and control the alarm system in your branch. It grants users access to the building
and/or access to selected areas of the building. Using the PIN pad, you can add users and let them define their
password (PIN), give users specific access, delete users and perform alarm tests.

1.0 Setting up, changing or deleting PIN numbers and User IDs 3
1.1 Setting Up a New User ID and PIN. 4
1.2 Changing a PIN 5
1.3 Deleting a User ID and PIN 6
1.4 Changing an Access Type 6

2.0 Night Mode to Day Mode and Back 7

3.0 Access Types and What They Mean 8

4.0 Standardized PIN Codes and Managing Your IDs 8

5.0 Keeping Your PIN Secure 8

6.0 Alarm Testing 9

7.0 Frequently Asked Questions 10

Classification: KeyCorp Internal 2

Revised 03/2016
1.0 Setting Up, Changing or Deleting PIN Numbers and User IDs

User IDs are two digit numbers from 01-99. The user ID corresponds to a role or title of a person who uses the
associated PIN. There is only one PIN per user ID. You must use the USER IDs defined below. In the future, other
user IDs may be reserved for use only by the Event Monitoring Center, but you will be notified in advance so they can
be changed. See section 3.0 for a list of functionality that is provided for each Access Type.

User ID Role Access Type

01 Branch Manager Type 1

02 Lead Teller Type 1

Personal Banker or Relationship

03 Type 2
Manager

04 Cleaners Alarm Center use only

05 ATM Armored Courier Alarm Center use only

06 Diebold Alarm Center use only

07 NCR Alarm Center use only

46-59 Market and LOB Personnel Type 3

Tellers and *others (*i.e., Personal

60-99 Bankers, Relationship Managers, Type 2 or Type 3
Visiting Managers, etc.)

Visiting/Temporary Employees A grouping of numbers (60-99) is reserved for visitors and other people who may
need access to the alarm system. When the ID is no longer needed, make sure to delete it (see section 1.3).

Personal Identification Numbers (PIN) are 4 digit numbers which the individual user assigns to themself. If the
system requests a PIN number, this means the combination of the user ID first (2 digits) followed by the PIN (4 digits)
should be: 01 followed by the unique four
digit PIN he selected (2233) = PIN number of 012233. The Branch Manager is usually given the authority to set up
PINs. The Manager will identify which user ID to use and then set it up in the alarm system. They will ask each User
to enter their 4 digit code and then re enter it to confirm it.

ANYONE ACCESSING THE SYSTEM MUST ENTER THEIR OWN USER ID & PIN. Depending on how your system
was configured, you may have to enter them separately. You will know because the system will either ask you for a
User ID or a PIN. First enter your user ID (2 digits) + ENT (enter), then your 4 digit PIN + ENT. The unit will beep as
you key. A long beep after you enter your PIN means the system recognizes your PIN as a valid PIN for this branch.

Classification: KeyCorp Internal 3

Revised 03/2016
1.1 Setting up a new User ID and PIN

Your access type: You must have type 1 access to use this function

The system must be in Day Mode. The display will show 'Day Mode'
Required state: and the date & time

Display shows Description/Action

Day Mode Tuesday
10:30 Press Menu key. Then press F4 key

Enter PIN Enter entire 6 digit PIN number. Then press ENT (Enter)
Test Mode
F1:page downF2:page up Press F1 or F2 to scroll up or down to 'User ID'. Then press ENT
Press F1 or F2 to scroll up or down to 'Add User'. Then press ENT
List Users
F1:page downF2:page up
Enter User ID Enter the 2 digit user ID that you want to set up. Then press ENT. Note,
if you are assigning an ID number that is already active, these steps
will overwrite the previous user. See section 3.0 for ID assignment and
level based on role.

ID_ _ Set Name Press enter to skip this step

#__ Change PIN

F1:Yes F2: No Press F1 to select yes. For this example we use user ID 16
Enter PIN: 16_ _ _ _
Have the new user complete the pin code by inputting 4 digits. Then
press ENT.
Confirm PIN: 16 _ _ _ _
Have the new user re-enter PIN to confirm. Then press ENT.
Change Area F1:
Yes F2: No Press F1: Yes

Important Note! Your pin pad will display one of the two following screens. Follow the directions based on
which is displayed by your pin pad.

Areas Press 1. Then press ENT

Enter = complete
Area 1 Press ENT
Enter = complete
Change Type F1: Yes
F2: No Press F1. See section 3.0 to determine proper level to assign.
Type Staff F1:pgdn
F2:pgup Press F1/F2 to scroll through level options. Then press ENT.

Outside Hours F1:

Yes F2: No Press F1: Yes
Log on to all areas F1: Press F1: Yes. Note if this option does not appear on your pin pad, all
Yes F2: No areas are assigned automatically.
'Add User' message indicates user ID & level has been successfully
Add User added & saved. F1/F2 to scroll to 'exit' option. Then press ENT.
F1: pgdnF2:pgup Display will return to Day mode.

Classification: KeyCorp Internal 4

Revised 03/2016
 1.2 Changing a PIN
You must have type 1 access to use this function. The person PIN you are changing,
Your access type:
must be with you to enter his/her new PIN.
The system must be in Day Mode. The display will show "Day Mode" and the date &
Required state:
time.

Display shows Description/Action

Day Mode
Press Menu key. Then press F4 key
Tuesday 10:30
Enter entire 6 digit pin number & then ENT (Enter), or if asked for your user ID first, enter
Enter Pin
your 2 digit ID then "ENT", then enter your 4 digit PIN the "ENT"
Test Mode
Press F1 or F2 to scroll up or down until you see "User IDs". Then press ENT.
F1:PGDN F2: PGUP
List Users
Press F1 or F2 to scroll up or down until you see "Change User" Then press ENT. .
F1:PGDN F2:PGUP

Enter the 2 digit user ID that you want to change. Then press Ent. Use your hardcopy
user ID log to determine which user ID you wish to change. Note, If you are assigning an
Enter User ID__
ID number that is already active this will overwrite the previous user. See section 3.0
for ID assignment and level based on role.

#__ Change PIN

Press F1 to select yes.
F1:Yes F2:No
Have the new user complete the pin code by inputting 4 digits. Then press ENT.
Enter PIN_ _ _ _ Note, the system will display the user ID that this PIN is for.
Confirm PIN 16 _ _
Have the new user re-enter PIN to confirm. Then press ENT.
__
Change area
Press F2:No
F1:Yes F2:No
Change type
Press F2:No
F1:Yes F2:no
List Users

Classification: KeyCorp Internal 5

Revised 03/2016
1.3 Deleting a User ID and PIN
Refer to your user ID log regularly and delete User IDs when employees leave the bank, or as floaters and utility staff
are no longer needed. Follow these steps to remove users:

Your access type You must have type 1 access to use this function
Required state System must be in Day Mode
Display shows Description/Action
Day Mode Tuesday Press Menu key. Then press F4
10:30
Enter 6 digit PIN number & then press ENT. If asked for your user ID
Enter PIN first: enter your 2 digit user ID then ENT, then enter remaining 4 digit
PIN, then ENT
Test Mode Press F1/F2 and scroll to 'user ID' Then press ENT.
F1 pgdn F2 pgup
List Users
Press F1/F2 and scroll to 'Delete users' Then press ENT.
F1 pgdn F2 pgup
Enter user ID_ _ Enter the 2 digit user ID that you want to delete. Then press ENT.
Delete user Press F1. If you press F2 the pad will beep indicating that you did
F1 Yes F2 No NOT delete the user.
List Users
Press F1 until you see option to 'exit'. Then press ENT.
F1 pgdn F2 pgup
Returning to Day Mode

1.4
Please follow the standards in section 3.0 to correctly assign user type. If user access type needs to be changed,
follow the chart below to change the user s access type.

Your access type You must have type 1 access to use this function
Required state System must be in Day Mode
Display shows Description/Action
Day Mode
Press Menu key. Then press F4
Tuesday 10:30
Enter 6 digit PIN number & then press ENT. If asked for your user ID
Enter PIN first: enter your 2 digit user ID then ENT, then enter remaining 4 digit PIN,
then ENT
Test Mode
F1 pgdn F2 pgup Press F1/F2 and scroll to 'user ID' Then press ENT.
List Users
F1 pgdn F2 pgup Press F1/F2 and scroll to 'Change users' Then press ENT.
Enter user ID_ _ Enter the 2 digit user ID that you want to change. Then press ENT.
Change PIN F1
F2 No
Yes F2 No
Change area F2 No
F1 pgdn F2 pgup
Change type
Press F1 to select Yes
F1:Yes F2:No
Press F1 until the staff type (level) you want to assign to this user appears.
Staff level 1 F1:pgdn
Then press ENT. See section 3.0 for list of access associated with type
F2:pgup
(level)
Outside hours F1
Select F1: Yes
Yes F2 No
Log on all area
Select F2: No
F1:Yes F2:No
Change user This appears once the type change has been made. Press F1/F2 to
F1pgdn F2pgup scroll to option 'exit'. Then

Classification: KeyCorp Internal 6

Revised 03/2016
2.0 Night Mode to Day Mode and back

Classification: KeyCorp Internal 7

Revised 03/2016
3.0 Access Types and What They Mean

types of access that are set up on the Security System. It is

coincidental that to the roles defined here and the roles assigned to User IDs are similar.

Type 1 Type -- Full Branch functionality.

This is used for all Branch Managers and Lead Teller. Note, the Branch Manager may also delegate Pin
Management to another branch employee. If they do this, they need to ensure that they upgrade that employees
Pin Code to "type 1"
Allows Pin Management, Allows access to all areas, Testing Mode (for alarm tests), Open and Close activation,
Stay Late Mode, Day/Night Mode, Work Late Mode.
Only one delegate should be selected and there should be no more than two type 1 users at any branch.

Type 2 Type
This access is used for any Personal Bankers, Relationship Managers, Tellers and visiting Managers who
are required to test alarms as well as open or close the branch.
Allows access to Day/Night Mode, Testing Mode (for alarm tests), Work Late Mode.

Type 3 Type Access

This access is used for any branch staff or Market personnel that may be required to open or close the
branch.
Allows access to Day/Night Mode, Work Late Mode.

Other Type access.

This type is used for ATM Teams, Couriers and Cleaners. For Key, this access type has only been defined to
include perimeter alarms (door contacts and motion detection).

4.0 Standardized PIN Codes and Managing Your User IDs

The Branch Manager usually manages the IDs for their Branch. You should keep a simple list of the IDs that are

reuse a User ID that is already in use! Use the PACOM User ID Log to record information for your branch. Do not
record actual PINs in this grid just use it to remember what IDs are already being used! The PACOM User ID Log
can be found on the Physical Security Solutions website under forms & training materials.

5.0 Keeping your PIN Secure

Please follow these security precautions to ensure a secure wo team:

1. Only reset PINs for those people in your office. Do not change any PINs for Couriers, Cleaners, or Contract staff
(e.g. JCI). If they have a problem with their PIN they should contact their management or Event Monitoring
Center.

2. When resetting a PIN for an employee, do not enter it for them. They should be with you at the PIN Pad to enter their
numbers they enter.

3. DO NOT write down your PIN. PINs selected should be numbers that you remember easily and
to write them down.

4. Do not share your PIN with anyone else. If you do, ask your manager to delete your PIN and set up a new one.

5. You and your team must change their PINS every 6 months. Use your PIN Access Log to keep track of when your
team last changed their PINS.

6. For your own safety, if you leave this office permanently, watch the Manager delete your PIN.
Classification: KeyCorp Internal 8
Revised 03/2016
6.0 Alarm Testing

Refer to the Safety and Security Manual for specific procedures for conducting an alarm test. Tests must be done
annually and a log maintained to record when you performed the test.

1. Call the Event Monitoring Center (800-539-2188) prior to conducting your alarm test.

2. You will be instructed to enter your duress code on the Pacom pin pad to confirm connectivity.

A duress alarm can be sent by increasing the last digit of the PIN by 1.
For example, if your PIN is is12345, a duress code would be 12346.

3. When the duress signal is confirmed by EMC, enter Day mode with your proper PIN to reset.

4. Move the alarm system into Test Mode (see instructions below). This will ensure that none of the alarms you will
be testing register at the alarm center as real alarms.

5. Test all alarms throughout the branch.

6. Return the system back to Day Mode once the test is completed.

7. Report any issues with the alarm test to the EMC and your Physical Security Manager.

Classification: KeyCorp Internal 9

Revised 03/2016
7.0 Frequently Asked Questions

Will the PACOM PIN panel lock me out if I enter the wrong PIN?
Like lots of PC applications, you have 3 tries to enter your PIN correctly. Please key carefully.
If you lock yourself out, call the Event Monitoring Center and they will reset you. Be prepared to tell the Monitoring
Center your Branch Identifier so that they can confirm that you are at the right branch and that you are not in distress.

Oops, I forgot my PIN.

If you forget your PIN, your branch manager can delete your PIN and you can enter a new number. See your branch
manager, or the person in your office who sets up PINs for your branch.

How long do I have to get my PIN entered?

When you first come into the branch you have 90 seconds to place the branch in day mode. Please do this as soon as
you have verified that the branch is secured, and before you set the all clear signal. If you have motion detection in the
branch, you will hear a distinctive beeping as you cross motion sensors walking through the branch. This is normal.

Can I change my own PIN?

If you have PIN Management Access (i.e. you set up your own pin initially), then you can change your PIN. (See Section
1.2 for more information). If you did not, then you must see the Branch Manager or other resource in your office that has
PIN Management access to help you reset your pin.

Will the system force me to change my PIN?

No, but it is corporate policy to change your PIN every 180 days (6 months). Ask the person in your office who has PIN
Management access to help you reset your PIN.

Will my PIN work at other offices?

No. If you plan to be working at another office and need access to their alarm system, work with the Branch Manager to
set up your PIN as soon as you arrive.

If you are a roving staff member who needs access to the security system, you may have a PIN set up in other offices,
but each one needs to be set up locally at each branch. You may use the same 6 digit PIN in every location, as long as
that User ID is not currently in use.

If you are a substitute Manager, you need to make sure your PIN is set up before you arrive at the branch as to avoid a
false alarm. You can also call the Event Monitoring Center when you arrive if you are the only one there who has
security system access. Be prepared to give the Event Monitoring Center the Branch Identifier of the branch where
you are not in distress.

If you are leaving your branch permanently or transferring to another office, give the branch manager your ID and ask
the Manager to delete your PIN.

What if I forget to set the branch to night mode?

The last person out of the branch at night should secure the branch by placing it in Night Mode (see Section 2.0).
If you forget, you should return to the branch and move the branch into night mode.
If you cannot return to the branch, you may call the Event Monitoring Center and they can set the branch remotely
for you, but please call them for this service only if you cannot return to secure the branch in a reasonable period
of time. You will need to give the Alarm Operator your Branch Identifier so that he may verify your authority to
make this request.

Standard working hours are programmed into the unit, usually 8AM 6PM local time. Outside hours are those
hours other than the standard working hours.
User ID/PIN every 15 minutes. This access alone is reserved for couriers and other users who are expected to be
in the branch for short periods.

What are the lights around the outside of the PIN pad for (A1, A2, etc,)?
The lights indicate areas of the branch. Alarm access can be controlled by area, but at Key, there are very few
branches that use multiple areas. Call the Event Monitoring Center if you have questions about this at your
branch.
branches only use one area.
Classification: KeyCorp Internal 10
Revised 03/2016