Institute of Management Technology

Centre for Distance Learning

A16, Site 3, UPSIDC Industrial Area, Meerut Road, Ghaziabad - 201 003

Subject Code: CAM

Subject Name: COMPUTER AIDED MANAGEMENT
Objectives
Managers today have increasing responsibility for determining their information system needs and for designing
and implementing information systems that support their needs. New technologies, such as powerful desktop
computer systems, Distributed information system have created new opportunities for managers.

Contents
1. Introduction to Personal Computer
1.1 Computer Appreciation
Characteristics of the computer, input, output, storage units, CPU,computer system,binary number
system, binary to decimal conversion, decimal to binary conversion, binary code decimal (BCD)
code, ASCII code,information technology and society.
1.2 Computer Organization
Central processing unit, memory, input devices, output devices, multimedia, computer software.
1.3 Operating System
Disk Operation System, Microsoft windows, Linux.
2. Application Software for PC
2.1 Word Processing
Word processing concepts : Saving, Closing, Opening an existing document, selecting text, Editing
text Finding and replacing text, printing documents. Creating and printing merged documents,
Checking and Correcting spelling, Handling Graphics .Creating Tables and Charts, Documents
Templates and Wizards.
2.2 Spreadsheet Package
Spreadsheet Concepts, Creating Saving and Editing a Workbook inserting. Deleting work sheets,
Entering a data in a cell/ formula coping and moving data. From selected cells, handling operators in
formulate, functions: mathematical Logistic statistical, text financial date and time function .using
function wizard .formatting a worksheet: printing worksheet, charts and graphs, creating, previewing,
modifying charts, integrating word processor, spread sheets, web pages.
2.3 Presentation Package
Creating opening and saving presentation. Working in different views, working with slides formatting
text and paragraphs, checking spellings, drawing and working with objects, adding clip art and other
pictures, designing slide shows running and controlling a slide show printing presentation.
2.4 Database
Introduction, what is database? How to start access, opening a database .The access windows,
database window, creating a database, creating a new table, closing and saving a database,
existing access, working with tables, working with forms, working with report.
3. Internet Applications
3.1 Introduction to Internet
Introduction administration and ownership of internet, net advantage internet resources.
3.2 Internet Connection
Types of connection, internet service provider (ISP) configuring and testing dial up networking, cost
comparison of various ISP, types of modem s installing of modem.

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 3.3 Internet Addressing Scheme
Types of addressing IP Addressing DNS URL.
3.4 World Wide Web (WWW)
Introduction to www, function of www, portals, www,gopher and WAIS w3 consortium.
3.5 Browsers
Features of the good browsers, internet explorers and Netscape’s navigators.
3.6 Electronic Mall
Introduction to e-mail, application to e-mail operation, messenger service, privacy and security.
3.7 Searching the Net
Types of the search tools, search engines, web directors, virtual libraries.
3.8 Telnet
Definition and application of tell net, a telnet session, important telnet commands.
3.9 Internet And Jobs Placements
Advantages of the internet for searching jobs, facilities to jobs seekers on internet, interesting
websites for jobs search.
3.10 File Transfer Protocol
Features of FTP, FTP session with cute FTP commands.
3.11 Outlook Express
Introduction, start and exit outlook, navigation between outlook components, create send, read and
respond to e-mail message, create and collect information, attach files to e-mail information, files and
save message in folders writing notes creating and assigning tasks, filter and sort contact list, perform
a mail message from outlook .

References
1. IT Tools and applications- Satish Jain
2. Mastering internet –S Gupta
3. Office 2003 S Gupta

a. First Set of Assignments: Part-A : 5 Marks & Part-B : 5 Marks. Each question carries 1 marks.
b. Second Set of Assignments: Part-C : 5 Marks & Part-D : 5 Marks. Each question carries 1 marks.
c. Third Set of Assignments: 20 Short Answer Questions : 10 Marks. Each question carries ½ marks.
Confine your answers to 150 to 200 Words.
d. Forth Set of Assignments: Two Case Studies : 10 Marks. Each case study carries 5 marks.

Notes:
a. Write answers in your own words as far as possible and refrain from copying from the text books/handouts.
b. Answers of Ist Set (Part-A & Part-B), IInd Set (Part-C, Part-D), IIIrd Set (Short Answer Questions) and Case
Study must be sent together.
c. Mail the answer sheets alongwith the copy of assignments for evaluation & return.
d. Only hand written assignments shall be accepted.

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 ASSIGNMENTS
Subject Code: CAM
Subject Name: Computer Aided Management
PART– A
1. Define Computer system? How do you classify the computers into various categories?
2. What are the various parts of the central Processing Unit and how does it function?
3. What are the primary and secondary storage devices? How do you plan to take back up of your data?
4. Microsoft Windows is more compatible and powerful than any workstation you've used before. How do you
navigate in Windows to access your files and folders and to run your applications?
5. Differentiate between NTFS, FAT32 and FAT file systems? Which file system would you choose while
installing windows 2000 Professional or a later version of Windows?

PART– B
1. You can use Mail Merge feature of the MS-Word to create form letters, mailing labels, envelopes, or catalogs.
The Mail Merge can organize the address data, merging it into a generic letter, and printing the resulting
personalized documents. List out the steps you have to take to circulate a common letter to your course
mates using Mail Merge features of MS Word.
2. PowerPoint is designed to give your slide presentations a consistent appearance and style. List out the
various features available in PowerPoint that helps you control the look of your slides and provide consistency
in the appearance of your presentations.
3. Calculation is the process of computing formulas and then displaying the results as values in the cells that
contain the formulas. Describe the elements that you can include in a formula. How does the reference make
the formula more powerful? Differentiate between absolute reference and relative reference.
4. The key to effective database design lies in understanding exactly what information you want to store and the
way a relational database management system stores data. Take the case of a business visiting card.
Examine the information available on the card and design a suitable to table to transcribe relevant information
from cards to table in MS Access database.
5. The SQL SELECT command is the fastest, most powerful and flexible tool available in MS Access for
retrieving and displaying selected data from one or more tables. Explain the following clauses giving suitable
examples:
(a) Data Grouping
(b) Data Ordering
(c) Tables Joining

PART – C
1. Define Internet, Intranet and Extranet. What are the resources available on Internet?
2. Internet connection should be reliable and fast to access the information quickly. What are the various types
of connections available to connect to Internet? What resources would you require to ensure a reliable
connection?
3. What is Domain and IP addressing system? Why is Domain name preferred over IP addressing?
4. What are the trusted sites? What are the various features available in Internet Explorer that help to protect
your privacy and make your computer and your personally identifiable information more secure?
5. What is an ISP? What are the characteristics that you would look for while choosing an ISP?

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 PART– D
1. What are the various tools available to search information on Internet? How can you improve and customize
your searches on the Internet?
2. What is Telnet? List out the application of Telnet. How do you connect to remote host?
3. Microsoft Outlook Express puts the world of online communication on your desktop. How do you manage
multiple e-mail and newsgroup accounts using Outlook Express?
4. What are the features of a good browser? Compare the features of Internet Explorer and Netscape
Navigator.
5. What is FTP? List out the common problems and their solutions while using FTP.

SHORT ANSWER QUESTIONS

1. Define BIT and BYTE. What is the range of values that can be stored in BIT and BYTE?
2. List out the steps to create a bootable diskette in MS-DOS and Windows.
3. Convert 1024 to binary number system and 11001101 to decimal number system.
4. What is networking? How do you connect your computer to a domain network?
5. How do you change the order of printing of documents in Print Manager window?
6. How do you select a single word, single line and entire paragraph in MS Word using mouse?
7. How do you insert information in Header label of your documents and presentations?
8. What are Auto Correct and Auto Text?
9. How can you insert a spreadsheet table in your slide?
10. What are transitions? How can you add special effects in your presentation?
11. Define database management system? What are objects in MS Access Database?
12. What are the various fields’ properties available in MS Access table?
13. What is modem? Why is it required?
14. Differentiate between ISDN and PSTN.
15. What are the shortcomings of IPV4 addressing scheme? How is it overcome?
16. What are the Newsgroups? What is the difference between moderated and unmoderated Newsgroups?
17. What are the various security zones in Internet Explorer? How would you assign security levels to these
zones?
18. What are URLs? Give an example.
19. While working on Internet, you have Refresh button. What task does it perform?
20. What is IP Telephony? What factors did lead to growth of IP telephony?

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 CASE STUDY-1
PUBLIC DISTRIBUTION SYSTEM

T
he Public Distribution System (PDS), that attempts to reach subsidized food items and related items to
poorer families, is the biggest social security effort in India. But the leakages from this system and its poor
target reach are legendary. It is inefficient in delivery and ridden with chronic corruption. It is case of an
unmanageably large scale of effort, multiple entitlement criteria, and a multi-step extended delivery mechanism.
It is considered just the right situation to benefit from the Internet-based digital technologies. Many billions of
rupees will be saved with an efficient targeted delivery, besides the proper fulfillment of the government‘s basic
responsibility. The cost of installing of infrastructure and network would easily be offset in no time at all by the
immense gains.
In order to improve the PDS, the central government has issued directions on utilization mechanism. The
state governments have been told to ensure that PDS outlets and the panchayat ghars in the district display on
a notice board the quantity of food grains available. Other than this, at the end of each month, the owner of a
PDS outlet will have to send a form to district authorities with the details of rations he received, the quantity he
sold, and that which are left over. The district will then, compiles this information and send it to state
government, which in turn will send it to centre. The government hopes that with this measure it will be able to
stop diversions and strengthen the PDS. As the union minister in charge puts it, ‘theft and subsidy will not work
together’. Most of these instructions already exist, but the system still does not work.
The central government description of the required process looks like copybook case for Internet
application. Every evening the minister can know the current situation across the country. The villagers will
know precisely what goods have been picked by their fair price shop and on which date. They will have an
online list of disbursements – what, how much and to whom – made for preceding month and can easily keep
track of the system functioning. One wonders how in such a situation there could ever be any diversion. And it
only takes elementary Internet technology to run the system. And there is another important link in the great
chain of values that the Internet will reach to the villages. Connectivity! As citizens realize how value laden the
Internet really is, governments will have no options but to make haste in laying the infrastructure. In fact the
PDS should be the first system to be fully Internet enabled. From the district level onwards, the whole
government will not only be on the Net but will be managed (at least may be expected) by efficient
administrators. There will not be any scope for leakage, diversion or inefficiency.
Take the example of CISCO, the global Internet Company, closes its worldwide accounts in 8 hours flat. Its
systems allow the executives to know financial health of the company at the close of each business day and to
answer the question, “Did we earn any money today?” on a real time daily basis. The fact is that there is no
technology or software available to CISCO that cannot also be made available to government in India today.
The central government recently announced the ‘Antodaya Anna Yojna’ to reach food grains at highly
subsidized prices to the poorest 10 million people and extended the same in the 2004 interim budget to 20
million people. The scheme will cost over Rs. 40 billion. The country has the money; in any case, our granaries
are overflowing with excess grain. The objective is only to fulfillment of a basic responsibility of the state, and
the cost is not that high. But between resource allocation and objective fulfillment is an effective delivery system.
It is time for sincere application of the possibilities at hand to make a meaningful impact on poverty. It is quite
unlikely that much of this money will ever reach the targeted group unless innovative process redesigning on the
platform of Internet based IT is done.

Requirements
1. What are the inherent problems in our Public Distribution System? What administrative and operational
control measures do you recommend to improve the PDS to lower down the cost of distribution?
2. How would a Computer Aided Management based system for organizing our own machinery be adopted to
plug the most of the leakages as well as ensure targeted delivery of all intended beneficiaries? Discuss the
essential features of such system.
3. Design a database of PDS beneficiary in MS Access. Remember that the key to effective database design
lies in understanding exactly what information you want to store and the way a relational database
management system stores data. Use meaningful data names, appropriate data type and suitable width.
(2, 2, 1)

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 CASE STUDY-2
THE COMPUTER IN RESTAURANT

T he installation of a Microcomputer based Information System has enabled Handiram Fastfood in Noida to
streamline their operations and promote tighter internal controls over their business.

A waiter takes an order at a table, and then enters it online via one of the six terminals located in the
restaurant dining room. The order is routed through a printer in the appropriate preparation area: the cold-item
printer if it is a salad, ice-cream etc; hot item printer if it is a burger or sandwich etc. or the bar printer if it is a
drink. A customer’s order listing the items ordered and the respective price is automatically generated. This
ordering system eliminates the three-carbon copies required in the manual system as well as any problem
caused by a waiter’s handwriting. When the kitchen runs out of any food item, the cook sends an out of stock
message, which will be displayed on the dining room terminals when the waiters try to place order of that item.
This gives the waiters fast feedback.
Other system features aid management in the planning and control of their restaurant business. The system
provides up-to-the-minute information on the food items ordered and breaks out percentages showing sales of
each item versus total sales. This helps management plans menus according to customer’s tastes. The system
also compares weekly sales totals versus food costs, allowing planning for tighter controls. In addition whenever
an order is voided, the reason for void is keyed in. This may help later in management decisions, especially if
the void is consistently related to food or service.
Acceptance of the system by the user is exceptionally high since the waiters and waitresses were involved
in selection and design process. All potential users were asked to give their impressions and ideas about the
various systems available before one was chosen.

Requirements

1. In managing the business of a the restaurant, what are some decisions that must be made in the areas of:
(a) Strategic planning
(b) Managerial control
(c) Operational control
2. Design a suitable table that can perform the entire task envisaged by the management.
(3, 2)

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