RPA Application Architect

Leadership level Leading Self

Job level 4

Job family IT

Division / department IT@AMP / AFS IT, IT Operations

Reports to manager job title IT Development Manager

Number of direct reports 0-3

Financial accountabilities

Key relationships Line Managers/Business Representatives, Project Managers,

Clients, Team members, Solution/Application Architects, Internal and
External Suppliers/Vendors

Location of role Circular Quay and / or Parramatta

The AMP Promise & Our Strategy to Help

AMP’s vision is to be Australia’s and New Zealand’s favourite financial services company by 2020.

Our company was founded in 1849 on a simple promise - to provide financial security so people could
live with dignity. Our promise is to help people own tomorrow.

Helping people: it’s why we began more than 160 years ago, and why we continue. Helping people
own tomorrow is a powerful purpose. It has the capacity to make us the company that so many people
trust and recommend that we become Australia’s and New Zealand’s favourite financial services
company. That’s what we are aiming for by 2020.

AMP’s Culture – Bringing our Promise to life

Our Promise is help people own tomorrow, and our Practices bring our Promise and customer
experience to life.

AMP’s six simple practices were formed from really listening to our customers, and they define the
way we work together to help our customers. They inform our thinking, actions and decisions; the
design of every offer, process and system; and every customer experience.
Together, the six AMP practices describe how we work at AMP to deliver the experience our
customers want:

Our customers are at the core of AMP’s culture. We believe that what’s best for our customer is what
is best for our business. We have profound empathy for our customers. We deeply understand their
needs, goals, challenges and hopes. We’re obsessed with helping our customers live their best
life, because that’s how we define our own success.

AMP employees understand how their work contributes to the strategy and creates customer value.
Professionalism and integrity are core to the way we work, we collaborate across the business in
service of our customer. We eliminate non-value work that doesn’t align and quickly learn and adapt
to achieve better outcomes.
The IT@AMP function

IT@AMP sits within AMP’s Group Functions and is the technical hub of AMP, partnering with AMP
business units to design, deliver and manage innovative technology solutions that meet the current
and future needs of customers. Our vision is to be recognised as AMP's technology innovators and
integrators, applying world-class best practice standards and processes.

The IT@AMP team is talented and they seek to recruit passionate and skilled people who want to
achieve their best. Our high performance culture recognises and rewards people for their contribution
and enables them to develop and grow their skills and capabilities in-line with their career goals.

Our strategy focuses on four pillars: Our Customers, Agility, Efficiency and our People & Partners

Purpose of the team

The Rapid Process Automation team runs the Centre of Excellence for the automation of processes
across the AMP business. The team will ensure the smooth on-going operation of the automation
framework. The team will also interact closely with the business providing guidance to ensure new
automation tasks follow best-practice, development will be required for the automation of more
complicated processes.
Purpose of the role

As an Application Architect you will deliver automated solutions to our clients utilising software which
enables business teams to automate processes quickly and autonomously through presentation layer
integration. You will contribute into all services: solution design, product implementation, support and
capability development. The ideal candidate will have good mix of business processes and IT skills,
business thinking and client focused.

Main focus areas

 Effectively collaborate and display thought leadership with the business to understand/influence
business requirements
 Maintain collaborative relationships across IT@AMP so to facilitate effective integrated
recommendations and solutions
 Actively promote Rapid Process Automation at AMP
 Analysing and understanding business processes
 Identifying and communicating the technical software requirements
 Designing automated process solutions in accordance with standard design principles and
conventions
 Configuring new automated processes and objects using core workflow principles that are
efficient, well structured, maintainable and easy to understand.
 Creating and maintaining solution documentation
 Supporting existing processes and implementing change requirements as part of a structured
change control process
 Problem solving issues that arise in day to day running of automated processes and providing
timely responses and solutions as required
 Working within project planning constraints, communicating any identified project risks and issues
to the delivery/project manager accordingly and providing inputs to the change control process
 Creating and documenting test procedures and scenarios for the pre-UAT phases
 Supporting the Operational Teams during the UAT and rollout phases
 Once new skills of Automation Anywhere technology and methodology are fully adopted, the
person will mentor and support colleagues as well as client team on the same
 Setting up standards and Framework

Role specific capabilities

Skills & Behaviours

 Builds strong ongoing relationships with a variety of stakeholders at all levels as a Custodian of
Rapid Process Automation at AMP
 Provides consulting services, advice and education to stakeholders about the benefits and use of
Automation Anywhere.
 Demonstrate understanding of cross-functional/cross-domain requirements and impacts when
promoting to use Automate Anywhere
 Maintain knowledge of current and emerging technologies/products/trends related to architectural
solutions in RPA
 Ensure alignment of solutions with business and IT goals/objectives
 Identify and quantify scope and impact of business changes on systems relating to RPA
 Facilitate/lead/participate in identification of solution options and use of Automate Anywhere
features
 Communicate solution options to business owners/stakeholders (e.g. architecture reviews)
 Incorporate software and system architecture (e.g. infrastructure, network) into conceptual designs
 Develops and maintains architectural governance processes & completes architecture compliance
reviews of application, policies, standards and security
 Alignment with enterprise technology standards (e.g. solution patterns, application frameworks,
technology roadmaps, capital plans)
 Identify gaps between established standards and proposed solutions, and follow the
exception/waiver process as needed
 Maintain awareness of current technology assets and the capability of each
 Understand and adhere to architecture Governance framework
 Excellent written skills with the ability to clearly document and explain business processes and
automated solution designs
 Good communication skills with the ability to present technical details to a non-technical audience
 A working knowledge of current business processes and the ability to understand new business
processes
 The ability to conceptualise automated solutions and understand the prescribed design
architecture
 An understanding of workflow based logic and the ability to both understand a business process
from a workflow diagram, and to illustrate a written process description as a workflow diagram
 The ability to work with a structured and methodical approach, combined with an enquiring mind
 An understanding of formal change control procedures and disciplines
 An aptitude for problem solving, with the ability to take a logical route to the source of an error
 A self-starter who delivers high quality work and can adapt to new challenges, either on their own
or as part of a team
 Build relationships and work with internal customers and other IT professionals, including senior
management

Competencies required

Essential

 Comprehensive and evident understanding of Microsoft Technology (.NET, Windows, Internet

Explorer, SQL Server, Web Services)

 Experience in Automation Anywhere technology/software

 Experience in troubleshooting technical issues

 Demonstrable capability in the technology and related technologies

 Demonstrable capability in technical design, coding and testing methodologies

Desirable

 Experience with Robitic Process Automation or equivalent, especially with intergration between
systems

 Experience in technical leadership

Experience required

7+ years in programming and applications design, with at least 5 years in a large IT site.

Qualification/s required

IT degree or equivalent experience.