Professional Documents
Culture Documents
MNO2009 - Session 5
Persuasion & Negotiation
Prof. Dr. Sarah Cheah
Recap of Lecture 4
Leverage Surprise
Readings
Person Factors & Self-motivation
Read
• Sarasvathy, 2001, Causation and effectuation : toward
a theoretical shift from economic inevitability to
entrepreneurial contingency, Academy of Management
Review. <IVLE e-reserves> Also available:
http://entrepreneurscommunicate.pbworks.com/f/2001_Sa
rasvathy_Causation+adn+effectuation.pdf
• Onyemah, Pesquera and Ali, 2013, What Entrepreneurs
Get Wrong by HBR http://hbr.org/2013/05/what-
entrepreneurs-get-wrong/ar/1
L1 to L6 Topics – Where are we?
BPR
Norbert, 6
costs
4 lead Smart Transfer 5 Yes, $100k
BPR! CEO
CEO
Nobert Consultant
IP HOD Marketing HOD Declare
R&D HOD
inventions
? ?
Do you think Smart Transfer’s BPR How would you assess
was a success or a flop? Nobert’s persuasion skills?
?
?
Nobert CEO
The Sketpic The Thinker
Come on guys!
CEO says we have
?
to do BPR. Your
new KPIs now! Marketing HOD
IP HOD
The Follower The Follower
? ?
?
IP rep Marketing Rep
IP rep Marketing Rep
Map influence Shape perception
landscape of interests/
alternatives
Principle of
persuasion
Nobert Nobert
Nobert Nobert
Secure commitment
Prepare
Remember
Develop
Leave
Keep
Don’t fall
Remain
Sources: Kolb
Negotiation
How to become a successful negotiator
Remember
Develop
Leave
Keep
Don’t fall
Remain
Sources: Kolb
PREPARATION
Good Negotiation
10%
Bargaining
Learn as much as Define the outcome
possible about the you desire from the
other party negotiation
Negotiation
How to become a successful negotiator
Develop
Leave
Keep
Don’t fall
Remain
Sources: Kolb
Parable of the Orange
Negotiation
How to become a successful negotiator
Leave
Keep
Don’t fall
Remain
Sources: Kolb
Source: Norman Scarborough
Keep
Don’t fall
Remain
Sources: Kolb
Be prepared to walk away from deal
Define your BATNA
Negotiation
How to become a successful negotiator
Don’t fall
Remain
Sources: Kolb
Treat others the way you want to be treated in negotiation
Be FIRM but FAIR
Negotiation
How to become a successful negotiator
Remain
Sources: Kolb
There are no unchangeable “rules”
Negotiations involve give-and-take by both parties
Negotiation
How to become a successful negotiator
Sources: Kolb
Common mistake in negotiation
TALK TOO MUCH
Negotiation
Settlement Range
Online game with Negotiation
Antique Print Shop
Archipelago
online collaborative learning tool
• Step 1: Open email sent to you from arch-
noreply@archipelago.1.comp.nus.edu.sg
• Step 2: Click on link “To Archipelago” in email
– Note this link is unique to you. Do NOT share your link.
• Step 3: In Archipelago environment, on left panel, click
on Activity 2
• Step 4: Refer to questions and instructions provided in
lecture and then key in your responses in Activity 2
main window
• Step 5: when done, click “Submit Answer” on bottom
right of main window.
Agenda
Resources opportunities
Are you networking Impaired?
Wrong Structure