Professional Documents
Culture Documents
of Health Reform
2009 Annual Report
By far, the most prominent characteristic of 2009 has been change. We began the year with a remarkable change
in our country’s leadership, and ended poised on the brink of national health reform that will make a difference
for millions of people. The thread throughout Health Care For All’s work is our steadfast commitment to creat-
ing a consumer-centered health care system that provides consumer education and affordable, culturally-compe-
tent, and high quality health care for all.
Perhaps our greatest challenge has been navigating one of the most economically difficult years since the Great
Depression. HCFA is doing more with less. We are extremely fortunate to have a remarkable staff dedicated to
our mission and to have a robust base of donors who believe in the value of our work who have stepped up to
provide us with financial stability.
HCFA continues to be on the cutting edge of social networking technology for non-profits. A Healthy Blog is a
recognized, invaluable resource. HCFA’s Facebook page has more than two thousand fans, and the organization
has joined the Twitter scene, introducing our work to new audiences and providing health policy updates and
insights in real time.
Each day we confront the toughest challenges, yet we produce tangible results. Most recently we:
In this Annual Report you will find a brief summary of our diverse and ambitious work portfolio. We hope that
it will inspire you to join our efforts. These accomplishments would not be possible without your collaboration.
Thank you for supporting Health Care For All.
Sincerely,
Rosemarie Boardman Melissa Freitas Georgia J. Maheras, Esq. Donna Pina Robinson Lindsey Tucker
Director of Finance and Operations Individual Giving and Events Manager Private Market Policy Manager Manager of Finance and Administration Health Reform Policy Manager
Mehreen Butt Hannah Frigand Denise Moran Brian Rosman Deborah Wachenheim
Director of Government Affairs Helpline Counselor Helpline Counselor Research Director Health Quality Manager
Courtney Chelo Ann-Marie Joyce Matt Noyes Amy Whitcomb Slemmer Camille Watson
Oral Health Campaign Organizer Human Resources Manager Policy Manager Executive Director Health Disparities Policy Coordinator
HCFA Board
Officers Members Dorcas Grigg-Saito Lucilia Prates
President Executive Director, Lowell Community Health Statewide Director, Massachusetts SMP Programs
Center
Charles Joffe-Halpern Mary Connelly
Executive Director, Ecu-Health Care, Inc. Civil Rights Manager, Executive Office of Health
and Human Services Roderick King Robert Restuccia
Senior, Faculty, MGH Disparities Solution Executive Director, Community Catalyst, Inc.
Treasurer Center Instructor, Harvard Medical School
Steve Gorrie Jacqueline M. Coogan
Professional Parliamentarian, Past President of Community Child Health Advocate, Joint
the Massachusetts Teachers Association Committee for Children’s Health in Everet Wendy E. Parmet Lisa Stephani
Matthews Distinguished University Attorney, Private Practice
Raul Garcia Professor of Law, Northeastern University
Vice President Professor and Chair, Deptartment of Health School of Law
Alba N. Cruz-Davis Kate Villers
Policy Boston University School of Dental President, Community Catalyst, Inc.
Public Health Consultant Medicine
Robert Pomales
Secretary/Clerk Norbert Goldfield Executive Director, Latin-American Health
Frank Robinson Physician, Health Information Systems, 3M Institute
Director, Partners for a Healthier Community Health Care
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Celebrated the state’s creation of the Office of Health Equity and its mandate to work
across state agencies to improve social determinants of health. Creation of the office is one
of the Disparities Action Network’s (DAN) founding priorities.
Launched a dynamic education campaign during National Minority Health Month, featuring
a photo essay at the State House about health disparities in Massachusetts..
Advocated for key policy makers’ support of two bills: one to codify the Office of Health
Equity into law, the other to establish community-based grant programs to address
disparities.
Filled the largest hearing room in the Massachusetts State House to capacity at public
hearing addressing racial and ethnic disparities in health care.
Brought hundreds of advocates, public health experts, and providers together to examine
barriers to care and strategies to overcome them at HCFA’s Annual Conference; Health
Disparities: A Closer Look; distinguished speakers included Executive Office of Health and
Human Services Secretary JudyAnn Bigby, Department of Public Health Commissioner John
Auerbach, Boston Public Health Commission Executive Director Barbara Ferrer, and State
Representative Byron Rushing.
Earned significant media coverage about disparities in several print, radio, and online
sources.
Preserved benefits and programs for children by working with the Children’s Health Access Coalition
(CHAC) and the Children’s Mental Health Campaign (CMHC).
Safeguarded State funded services in Early Intervention, Healthy Start, Child and Adolescent Mental Health
Services, Mental Health Consultative Services to the Department of Early Education and Care, and the
Children’s Behavioral Health Initiative.
Preserved and expanded access to oral health when the Oral Health Advocacy Task Force successfully
advocated for the passage of the Omnibus Oral Health Bill. The new law broadens the scope of access to
dental care, and allows registered dental experts to provide dental services in public schools, community
health centers, nursing homes, and other public settings.
Raised the visibility of the urgent need for quality oral health through our Watch Your Mouth campaign
(WYM) by honoring Senate President Therese Murray, Representative William “Smitty” Pignatelli, Medicaid
Director Tom Dehner, and Dr. Joel Pearlman, Associate Chief Dentist with Tufts Dental Facilities at its
annual Oral Health Heroes Event.
Reached approximately 1.4 million readers when WYM ran four Boston Globe advertorials signed by key
policy makers.
Educated and provided consumer-friendly information on health care options through HCFA’s HelpLine.
HCFA answered approximately 38,000 phone calls in 2009, sustaining some of its highest call volume since
health reform passed in 2006.
Enacted the nation’s most comprehensive pharmaceutical marketing gifts ban and disclosure law; the
Massachusetts Prescription Reform Coalition organized consumer-led advocacy and provided policy
recommendations that helped shape the new law.
Achieved a new level of transparency for consumers through public reporting of Serious Reportable Events
(SREs), so called “never events,” like wrong site surgery, and non-payment for care as a result of an SRE;
the Consumer Health Quality Council (CHQC) advocated for new regulations that require hospitals to
establish Rapid Response Methods and Patient and Family Advisory Councils.
Educated the public and medical community about medical errors with personal videos by members of the
CHQC and examples of poor quality care.
Highlighted the voice of consumers, teens, parents, teachers, advocates, providers, and clinicians at Children’s
Mental Health Campaign community forums held in Arlington, Jamaica Plain, and Brockton. Demonstrated
the need to continue reforming the children’s mental health system.
Preserved $2.5 million dollars in Outreach and Enrollment Grants; dozens of community organizations,
statewide, use the grant money to help consumers navigate the health care system and access health coverage.
Empowered HCFA HelpLine callers to become advocates for change. Deborah Thomas, who was sick and
did not have health insurance until she connected with the HelpLine, was a guest speaker at HCFA’s annual
For The People event. Eugenio Hernandez, a legal, permanent resident diagnosed with cancer, and Bazlul
Wahab (on behalf of his mother) were assisted by the HelpLine and shared their stories with key decisio
makers and the media.
Maintained affordable premium levels and co-pays for consumers in Commonwealth Care through the
advocacy work of the Affordable Care Today Coalition (ACT!!) and collaboration with the Commonwealth
Health Insurance Connector Authority.
Advocated and successfully preserved the 2008 income guidelines for state’s 2009 individual mandate
affordability schedule thus preventing an increase in consumers’ tax liability level.
Sought protections for 27,000 legal immigrants dropped from Commonwealth Care because of state budget
cuts; worked with Governor and the legislature to find a temporary coverage remedy for this population;
while simultaneously advocating for restoration of this population to Commonwealth Care as soon as funds
are available.
Launched the Campaign for Better Care bringing the consumer voice to health care payment reform;
educated legislators on tangible remedies to create a more consumer-centered system.
Blog Visits
10000 400
5000
4000
0
FY 06 FY 07 FY 08 FY 09 300
HelpLine volume has increased dramatically over
the past four years. Callers contact our staff directly.
Counselors answer questions, enroll individuals in 200
benefits programs and follow up on coverage con-
cerns. In FY 2009, HCFA HelpLine couselors an-
swered 39,500 calls.
Contracts
10%
Project Grants
78.1%
REVENUES
Project Grants $2,438,811
Contracts $313,390
Events & Gifts $275,216
Membership $70,592
Miscellaneous $22,991
Administration 4% Total: $3,121,001
Development
9%
EXPENSES
Policy and Programs $2,755,620
Policy & Programs Development $284,737
87% Administration $136,119
Total: $3,176,476
CHQC - A consumer only coalition empower- WYM - An education campaign to raise aware-
ing those impacted by health care quality issues ness on the issue of children’s oral health
to have a voice in our health care system, to en-
gage fellow consumers to be active partners in
their health care and to advocate for high quality,
safe, and accessible health care for all Massachu-
setts residents.
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