"Patel

908-428-5357
patel.analyst99@gmail.com
vijaysansamerica@gmail.com"
Sr. BUSINESS ANALYST

PROFESSIONAL SUMMARY:

 Over 8 years of experience as Business Analyst in all phases of Software Development Life Cycle (SDLC), including
Requirements Gathering, Documentation, Use Casing, Functional Specification, Business Case analysis, Quality
Assurance and Testing.
 Excellent in business process modeling notation and workflow modeling tools.
 Good understanding of the software development life cycle (SDLC), rational unified process and agile- scrum
methodology and testing life cycle.
 Experience in conducting Joint Application Development (JAD) session, Rapid Application Development (RAD) and
Distribution Requirement.
 Experience in interacting with business users and executives to identify information needs, gather Requirements,
Documenting and Authoring Business Requirement Documents (BRD), Use Cases, Functional Requirement
Documents, Software Requirement Specification, Workflows and result of business analysis.
 Extensive experience in business analysis, gap analysis, cost/benefit analysis, risk analysis, testing, development
of functional specifications and project planning.
 Experience working with Developers, Design team, Quality Assurance teams and excellent working knowledge in
User Acceptance Testing (UAT) and responsible for Sign-off from client for documentation and ensure agreement
on system principles.
 Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and
walkthroughs.
 Experience in design and development of test case scenarios, developing test case, knowledge of User
Acceptance Testing (UAT), Unit, Integration, Functional, Load, Regression and back-end, GUI and system testing.
 Knowledge in different technologies and tools such as SAP, MS,Rational rose, Requisitepro etc.
 Expert in writing functional and nonfunctional requirements.Experienced in developing electronic trading system,
web based portfolio management system, wealth management and financial software applications.
 Valuation of applications and knowledge of the financial statements, financing structures, derivatives, capital
management, portfolio analysis, stock valuation, amortization and budgeting.
 Proficient in creating use case diagrams, class diagrams, sequence diagrams, collaboration diagram, state transition
diagram, activity diagrams using UML methodology of MS Visio.
 Experienced in performing GAP analysis by identifying existing technologies and documenting and enhancing to
meet end state requirement.
 Excellent experience in change control process and maintaining requirements traceability.
 Excellent knowledge of SQL and T-SQL to access database like MS SQL Server.
 Strong data collection, analysis and interpretation skills.
 Experience in creating and maintaining the requirement traceability matrix (RTM) conducting Joint Application
Development (JAD) sessions, project meetings, reviews and walkthroughs and customer interviews.
 Expertise in developing testing documents –test strategies, test plans, test design specifications, test case
specification and test procedures.
 Exceptional communication and interpersonal skills together with the ability to learn new concepts.

TECHNICAL SKILLS:

Operating System Windows Vista/XP/2000/98/95, MS-Dos, Unix,Win XP

Languages SQL, PL/SQL, XML
Web Technologies ASP, CSS, HTML, DHTML, XML
MS Project, MS Visio, MS Access, Microsoft SQL server,SQL Developer, MS PowerPoint, MS
DB Tools
Excel
Methodologies SDLC, Waterfall, Agile (Scrum), UML
 Databases MS SQL Server 2008, Oracle, MS Access 7.x, PL/SQL,DB2
Rational Clear Quest, Rational Clear Case, Quality Center, Win Runner, Load Runner, and
Testing Tools
Quick Test Pro (QTP)
Business Definition Requirements, Business Process Analysis & Research, Use Case
Business Skills Modeling, JAD/RAD Sessions, Trade System, Gap Analysis and Impact analysis, Reporting
tools (SAS).
Requirements
Agile Manager,Dev Spec,Caliber RM, Agile specs,Trace cloud.
Management tools

PROFESSIONAL EXPERIENCE:
Di Tech Financial MN Mar2016- Till date
Sr.Business Analyst
Di Tech is one of the 10 largest loan servicers in the United States. Di Tech services home mortgages, refinancing, home
equity lines, and other financial accounts. Project includes Loan processing, which involves requirements gathering and
elicitation to enhance the functionality of the existing application and web portal system that provide interface to the
various subject areas. Major enhancements to the web application included Loan application, Loan origination, Loan
underwriting, Merged credit profile, Property appraisal, Earning verifications, Title search, Rate assessment, Entitlement,
Closing statement etc.
Responsibilities:
 Create comprehensive Use Cases defining Basic Flows, Alternate Flows, Exception Flows, pre-conditions and post-
conditions to aid in creating test scenarios.
 Work closely with Test Analysts and Managers to ensure their understanding of the requirements, review test cases
to ensure completeness and provide consultation during test execution.
 Responsible for Functional Requirement Analysis specifications of As-Is business model to conduct GAP analysis in
comparison to the proposed enhancements to the system
 Collaborated effectively with the SMEs to manage the change requests and maintained the project information
methodology documentation
 Responsible for analyzing claims and expenses and filing the details in the Loan Servicing expenses database
 Messaging functionalities - wrote business requirements (BRD), functional requirements (FRD), and use cases for
same
 Create sequence diagrams documenting the flow and sequence of Web Service calls. Interacted with Business Users
to assess needs, identify key challenges, and define project scope and deliverables.
 Create Process Flow and Use Case diagrams using Visio.
 Reviewing business functional requirements, Technical Specifications and Screen flows of the application
 Performed UAT in Mortgage Servicing Platform to cover all functional scenarios.
 Requests and the implementation of new documentation for various work streams.
 Completed continuous training on state laws, template changes, new processes and company policies.
 Documented process flows and developed requirements for functional improvements and enhancements.
 Identified process boundaries and determined opportunities automate processes and functions.
 In depth knowledge and experience in filing of Mortgage claims and Escrow expenses to Fannie Mae (FNMA)
 Presented the analysis report to the management team for improving the overall rejection filing process
 Researching and resolving rejections and short payments to maximize reimbursements
 Daily uploading of supporting backup documentation for expense-filings
 Used data analysis techniques to validate business rules and identify missing data
 Ensuring all expenses are listed correctly for 100% recovery and minimal rejects from Fannie Mae(FNMA)
 Documented the complete process flow to describe program development using MS Visio
 Work closely with business partners, project architects, security analysts, service providers and technical delivery
managers to gather and document the system and UI requirements.
 Doing analysis which involved gathering requirements
 Responsible for creating the System Requirements Specification (SRS) document, detailing the functional and non-
functional system requirements and Web Services necessary to interface with each service provider.
 Create Requirements Traceability Matrix (RTM) tracing the business requirements to UseCases to Functional System
Requirements.

Environment: RUP, Agile, Rational Requisite Pro, UML Use Cases, SQL, MS Access, Use Case Documentation, MS-
Project, MS Visio.

State Farm Insurance, Bloomington IL May 2014- Feb2016

Business Analyst
State Farm provides a wide variety of insurances ranging from Auto/Home to commercial. It sells its insurance through a
web application known as Point of Sale.This application supports backup for different lines of businesses like Personal
Auto, Homeowners, Commercial Auto, Business owners, Workers Compensation and Claims.

Responsibilities:

 Documented Use Cases and User Stories to the development team.

 Ensured timely and accurate communication with project staff throughout the Project Life Cycle.

 Led end to end mapping process of commercial umbrella line of business for client product.

 Reviewed business requirements: Understand and translate Business Requirements from business uses into
Business Requirement Specifications (BRS)

 Coordinated with business analysts and developers: Conducted JAD with SMEs, Developers, Project Managers
and Quality Analysts to discuss business requirements, test planning, and defect tracking sessions

 Worked with PM to prepare Project charter, Project plans, daily, weekly and monthly team deliverables for each
phase.

 Coordinated with third party vendors: Liaison with third party vendors to identify data elements for product
mapping requirement.

 Gathered business requirements from Business and SMEs from the underwriting product in auto insurance.

 Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and
reinsurance.

 Participated in interactive JAD sessions with project stakeholders, subject matter experts [SMEs], Business users,
and the project management team.

 Documented business processes for Auto insurance into the Business Requirement Document [BRD].

 Worked on writing the Test Plan and uploading the Test Cases into the ALM or the HP QC with the requirements
based on Business Requirement Document (BRD).

 Prepared Traceability Matrix to understand the functional requirements and track them easily once the testing is
scheduled.
 Environment: Agile/SCRUM, SQL Server 2012, MY SQL, PL/SQL, HP Quality Center, SSIS, SSRS, MS Office, MS
Project, MS Visio

Patterson Companies St. Paul MN Aug 2013- April 2014

Business Systems Analyst
Patterson companies is the industry- leading specialty distributor serving the dental, veterinary and rehabilitation supply
markets. It’s driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total
package approach to doing business.

Responsibilities:

 Identified the key stakeholders and gathered requirements and determined the scope of the projects.
 Created a new system change documentation template and prepared questionnaire for interview/discussions.
Conducted multiple User interviews to clarify/understand requirements with users spread across geographical
locations involving Europe, US and Asia.
 Implemented the entire Rational Unified Process (RUP) methodology of application development with its various
workflows, artifacts and activities.
 Involved in discussions with stakeholders to understand the functional changes and change requests.
 Prepared Acceptance Criteria for the functional changes agreed for the documented TO-BE functional
requirements.
 Prepared High level system Requirements document and sizing the changes in consultation with the client team.
 Generated the High level development roadmap after estimating the development effort based on the
requirements.
 Written out requirements for consolidating European and North American investment websites and documented
the changes for the TO-BE system (functional) with reference to the existing/AS-IS system.
 Actively coordinated with users across various geographies including North America, Europe and Asia, and
conducted user interviews and documented user input to form the high level requirements for consolidation of
two websites.
 Thoroughly knowledgeable on the AS-IS and TO-BE system and able to relate requirements to the existing
functionality all the while exploring chances for scope of improvement for the application within the given budget.
 Analyzed existing website page-by-page and captured all the various functionalities and documented functional
requirements with use cases and UI modeling.
 Used SQL to query the database for data analysis.
 Responsible for use cases generation, capturing existing functionality and field design for generating
requirements for the new web pages.

Environment: SQL Server 2008, T-SQL, DTS/SSIS,MS Office, SQL Prompt 5, SQL Server Management Studio,Test
Track Pro.

Bank of America Charlotte,NC Oct 2012-July 2013

Business Analyst

Bank of America is a diversified financial services company providing banking, insurance, investments, mortgage and
consumer finance. It is one of the largest wealth management, retail brokerage and retirements providers in the U.S.

Responsibilities:
 Interacted extensively with business through JAD sessions and to write use cases, drawing UML diagrams and
designing graphical user interface prototype.
 Worked closely with on-site and off-shore team members, resolving issues that surfaced during this stage for the
software development lifecycle.
 Applied iterative model technique in every stage of the lifecycle.
 Perform analysis of the given data and draw accurate inferences, in accord with the objectives of the analysis.
  Managed the workflow process using SDLC methodology and iteration.
 Used UML to create state chart, sequence diagrams, activity diagram, and OOAD.
 Studied simple fixed income securities to more complex structured products like MBS.
 Extensively involved in user acceptance testing, Performance management and document user manual.
 Maintain the research database, update and upgrade it from time to time and ensure safe storage of data,
performed data migration.
 Implemented data validation technique such as batch totals, cardinality check, check digits, consistency check, data
type check, range check, referential integrity check etc.
 Developed use cases with UML diagrams.
 Worked directly with senior development engineers to identify areas to focus testing activities, report and track
defects and project schedules.
 Performed system testing, UAT (user acceptance testing), performance management and documenting user
manual.

Environment: Windows 2000,HTML, Rational Rose, SQL, MS Office Suite 2007, MS-Project, MS SharePoint 2007,
Crystal Reports, MS Visio 2007.