Amigo: Enterprise and Standard Edition

AMIGO Link
Enterprise and Standard edition
User guide v1.0

ENGLISH
AMIGO Link
Index
Application overview .................................................................................................................... 3

1 - Enterprise and Standard Edition Installation. .................................................................... 4
1.1 - System requirements ....................................................................................................... 4
1.2 - Installation ........................................................................................................................ 5
2 – First start configration ......................................................................................................... 6
2.1 - Enterprise Edition configuration........................................................................................ 6
2.2 - Standard Edition configuration ......................................................................................... 8
3 - Amigo II and AMIGO Link communication system ............................................................ 9
4 - AMIGO Link graphical user interface and functionalities ............................................... 10
4.1 - Modem control panel ...................................................................................................... 10
4.2 - Installations window ....................................................................................................... 12
4.3 - Telephones window........................................................................................................ 14
4.4 - Events log window.......................................................................................................... 17
4.5 - Server control window (Enterprise Edition only) ............................................................. 19
4.6 Accounts window (Enterprise Edition only) ....................................................................... 20
5 - Known issues and troubleshooting .................................................................................. 22
5.1 - Installation troubleshooting ............................................................................................. 22
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AMIGO Link
Application overview
AMIGO Link is the brand new DMG solution for Amigo II emergency telephones remote control
and monitoring.
With this application you can register and manage your installations and telephones, collect
service calls (such as 72 hours self test and low battery calls as imposed by EN 81-28
European norm), remotely control your devices configuration and much more.
In this guide we will walk through the main steps required for application installation and start
up, system management and application functionalities.
DMG AMIGO Link is an application platform consisting of three different product versions:
• DMG AMIGO Link Standard Edition.
The standard version of the product, is the solution aimed at lift installation companies
who want to manage their own devices from their desks just by a click. The application
provides service calls collection function along with complete control over Amigo II self
test, remote programming and control functionalities.
• DMG AMIGO Link Enterprise Edition,
This is a more functional version of the Standard Edition, empowered by an embedded
Web platform which provides the application with the possibility to perform like a
dedicated Web Server for remote data access and monitoring. This solution is aimed at
service provider companies or lift components distributors who wants to provide
customers with a powerful yet simple telephones maintenance service.
All service calls are collected and logged to database by the Server which also stores all
the data about installations, telephones and events. All the amount of data and
functionalities are available for fast access by web clients.
• DMG AMIGO Link Client,
This is the DMG web client application developed to communicate and exchange data
with a AMIGO Link Enterprise Edition Web Server.
It provides all the functionalities to fetch, manage, modify and register data physically
stored by the server. Through this solution, lift companies can manage all their
emergency telephones by just one click, with no money effort for keeping an ‘always on’
computer and telephone line.
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1 - Enterprise and Standard Edition Installation.
1.1 - System requirements
Hardware requirements for AMIGO Link EE and SE are the following:

• processor type: Pentium III - compatible processor or higher.3
• processor speed: minimum 500 MHz, 1 GHz or higher recommended.
• system memory: minimum 256 MB, 512 MB or more recommended.
• disk space: at least 500 MB of free disk space.
• network: fast internet connection required for Enterprise Edition only.
• serial ports: at least one COM port or USB port with COM adapter.
• modem: one or more external data / fax / voice modems.
AMIGO Link was designed and optimised to operate with Multitech MT5656ZDX-V voice
modems. Because of some unmanageable differences between modems produced by
different companies, DMG cannot ensure that application will properly work with devices
different from the suggested one.
• Analogical PSTN telephone line or GSM to PSTN Gateway (such as DMG ETSGSM).
System requirements for AMIGO Link EE and SE are the following:

• Supported operative systems: Windows 2000 Service Pack 4; Windows Server 2003
Service Pack 1; Windows Vista; Windows XP Service Pack 2 or higher.
• Microsoft .NET Framework 2.0 (Automatically installed along with AMIGO Link if
missing) 2.
• Microsoft SQL Server 2005 Express Edition Service Pack 2 (Automatically installed and
configured by AMIGO Link installer) 2.
3
Setup will be blocked if this condition is not satisfied
4
Microsoft .NET Framework 2.0 as well as Microsoft SQL Server 2005 Express Edition are free and redistributable products.
They are shipped along with DMG Amigo Link included in the installation media.
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1.2 - Installation
To install DMG AMIGO Link SE and EE, browse to the installation files folder on your
installation media and run “Setup.exe”.
At start up the installer will automatically check if there is an instance of Microsoft .NET
Framework 2.0 installed on your machine; if not, a screen will be displayed asking you to install
2
the product. Accept the EULA (End User Licence Agreement) and click next.
At the end of the prerequisite installation, the AMIGO Link setup will start.
It is a very easy process and you just need to use the next button to proceed in the installation
process as it will automatically copy files to your programs folder. No user interaction or
configuration is needed.
At the end of this process a window will be shown asking you to select a language. At this time
the DMG Database is being installed and configured on your system. To start database
installation, choose your language (English is the default) and click next. Installer will calculate
system requirements and will show you a screen indicating whether your system meets them or
not. If everything is fine just click next to start DMG database installation. The DMG database is
configured over an instance of Microsoft SQL Server 2005 Express Edition. Installer will
automatically configure and install a dedicated local instance of the product with no need of user
interaction. However, due to the complexity of this application, setup will require several minutes
to complete its task. Do not shout down, reboot or kill the installer during the setup operation.
In case of troubles with the installation, please refer to section Known issues and
troubleshooting (§ 5) of this guide.
2
Microsoft .NET Framework 2.0 as well as Microsoft SQL Server 2005 Express Edition are free and redistributable products.
They are shipped along with DMG Amigo Link included in the installation media.
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2 – First start configration
2.1 - Enterprise Edition configuration
1. Install all your modems3 using vendor’s installation media and turn them on.
2. Start the application (Installer automatically creates shortcuts on the desktop and in the
programs menu under the Dmg folder). The configuration wizard will be shown.
3. Select the application language (English is the default) and click next.
4. You will be asked to configure the TCP port over which the server listens for incoming
clients requests.
By default AMIGO Link EE listens on port 38725, but you can change this value to
match your network configuration needs.
In order to allow your clients to connect to your system you will have to provide all of
them with your connection parameters; they will need your server’s IP address (or DNS if
you have one) and the port you configured for it. You can also reconfigure the port from
within the application (see § 4.5).
5. On the same screen you have the possibility to enable or disable the automatic redial
option. Turning it on, you will configure AMIGO Link to automatically call telephones
when their self test period (24, 48, 72 hours) elapses without receiving a service call from
device. In this case, system can check if device is in some critical state or there was just
a temporary problem (All modems busy for example) before firing an alarm.
Disabling this option, a self test missing event will be automatically recorded every time a
self test period expires. You can call telephones selectively if you want, using the
apposite button on the telephone window (see § 4.3).
6. On the next screen you will be asked to choose a password for your Administrator
account. It is possible to change it later from within the application (see § 4.6).
It is very important that you choose a strong password.
Through the “Administrator” built in account it is possible to access and modify all of the
data belonging to all of the clients registered with your services. Don’t distribute your
password !
At this point the application is configured and application can start. If you don’t complete the
3
for information about supported modems refer to the Hardware requirements section of this manual
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configuration you will be prompted the wizard again next time you start the application.
As AMIGO Link starts after configuration, some messages will be popped stating that there are
modems with no associated telephone number. This messages are shown every time a new
modem is detected to inform Administrator about the necessity to configure the new device as
will be discussed in section 4.1.
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2.2 - Standard Edition configuration
1. Install all your modems3 using vendor’s installation media and turn them on.
2. Start the application (Installer automatically creates shortcuts on the desktop and in the
programs menu under the Dmg folder). The configuration wizard will be shown.
3. Select the application language (English is the default) and click next.
4. On the same screen you have the possibility to enable or disable the automatic redial
option. Turning it on, you will configure AMIGO Link to automatically call telephones
when their self test period (24, 48, 72 hours) elapses without receiving a service call from
device. In this case, system can check if device is in some critical state or there was just
a temporary problem (All modems busy for example) before firing an alarm.
Disabling this option, a self test missing event will be automatically recorded every time a
self test period expires. You can call telephones selectively if you want, using the
apposite button on the telephone window (see § 4.3).
5. On the next screen you will be asked to choose a password for your Administrator
account. It is possible to change it later from within the application (see § 4.6).
It is very important that you choose a strong password.
Through the “Administrator” built in account it is possible to control all data and
functionalities or the software. AMIGO Link SE allowes remote access to system through
DMG AMIGO Link client using the “Administrator” account with the password you
provide in this window.
At this point the application is configured and application can start. If you don’t complete the
configuration you will be prompted the wizard again next time you start the application.
As AMIGO Link starts after configuration, some messages will be popped stating that there are
modems with no associated telephone number. This messages are shown every time a new
modem is detected to inform Administrator about the necessity to configure the new device as
will be discussed in section 4.1.
3
for information about supported modems refer to the Hardware requirements section of this manual
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3 - Amigo II and AMIGO Link communication system
The communication between Amigo II telephone and AMIGO Link is based upon the DMG
HYBRID protocol. DMG HYBRID must be configured as the service protocol on all the Amigo II
telephones that will be connected to a DMG AMIGO Link application. This protocol implements
a separation between emergency and service functionalities. When an alarm button is pressed
in the installation, an emergency call is originated by the telephone. This call will be directed to
some rescue service in voice mode to allow conversation between the lift and the service
station; on the other hand, when a service call is originated (72 h self test, low battery and so
on) this will be directed, in data mode, to the service facility hosting DMG AMIGO Link
Application.
AMIGO Link supports four digits long identity numbers (ID number). Only numerical values are
admitted so, valid identity numbers spans from “0000” to “9999” thus providing each DMG
AMIGO Link instance with the possibility to monitor 10000 remote telephones.
Telephone ID numbers MUST be unique inside AMIGO Link database; for this reason, it
is highly recommended to have the telephone identifier assigned by AMIGO Link during
telephone registration and programmed to the Amigo II device only after registration is
successfully completed.
Please refer to section 4.3 for detailed informations about telephones registration process.
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4 - AMIGO Link graphical user interface and functionalities
4.1 - Modem control panel
You can show Modem control panel window (Figure 1) by clicking the ‘Modem Control’ button
on the Application toolbar.
Here you can monitor the status of your devices, watch the operations and configure modems.
The log file informs you about incoming and outgoing calls along with the data collected by
devices.
Open this window with
Use this panel to detect,

restart and configure
The log allows you to control

modems operations such as
initialisation, reset, incoming
Watch this box to control the status
of your devices. If a device hangs
up it remains in Status Undefined
Figure 1
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The “MODEMS STATUS” box shows you the status of your devices. It is important to monitor
sometimes this information to be sure that system is properly working. A modem can be
reported in five different states: “Wait for call”, “Undefined”, “Reset”, “Dialing” and “Receiving”.
When in “Wait for Call”, the device is ready to process incoming calls. The “Dialing” and
“receiving” states meaning is straightforward. When a device remains for too long in “Reset” or
“Undefined” status it means that modem has hang up and needs to be restarted. It is a very rare
event but may happen in some circumstances. In this case you can restart the device using the
controls in the top of the modem control panel.
Figure 2 shows a snapshot of the controls and options associated with modems. You can chose
the modem to be configured or restarted by opening the list in the top left corner of the panel.
The restart button can be used to reset the selected device only, while the detect button
rescans all serial ports searching for connected devices. Use this button to perform a “plug and
play” installation of new modems while application runs.
Here you can specify the telephone number of

Use this button to Here you have a list of
the selected device. When configured, this
restart only selected connected devices and
number will be automatically suggested as
can chose the one you
service number to be programmed to the
Use this button to detect Here you can configure the type of
new devices or restart all network your modem is connected to. It
is strongly recommended to set up these
Figure 2
For each modem you can specify the type of network the device is connected to and the
modem’s telephone number. These two settings are very important because they help system
in choosing the most appropriate modem to perform calls to remote telephones when there are
self test calls missing and also suggests the most appropriate telephone number to be called by
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telephones when recording a new one. Every time a new telephone is registered for operation
with the AMIGO Link services, the type of connection it uses must be specified. A telephone
can call system through an analogical PSTN (Public Switched Telephone Network) line or a
GSM mobile network through a GSM gateway (such as the DMG ETSGSM module). Since
phone calls are much cheaper when performed from GSM to GSM or PSTN to PSTN, directing
the calls on the appropriate device (if there are both a PSTN and a GSM modem installed)
results in a much more cost efficient solution for the user (and also for the customer when
talking about the Enterprise Edition of the application). If there are more than one modem
installed for a specific connection type, system will suggest numbers to be called, among those
available, on a random bases to balance workload.
4.2 - Installations window
In order to record a telephone in the system and start operations, users must first of all record
an installation. The installation is the logical representation of the physical installation (the lift)
and, for this reason, it stores ‘geographical’ information that are necessary to localize a
telephone.
Every installation requires an installation ID to be chosen in order to univocally identify the lift
among those recorded in the database.
All other information are optional. However we suggest filling up as many fields as possible in
order to identify more efficiently the installations when needed.
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You can show this screen through this button Functions toolbar provides you with all the
controlls needed to record, create, modify,
From this panel you can view,

Use this controls to search The list provides you with a fast
insert and modify all the details
the installations you need to view of all the installations found by
for the selected installation
Figure 3
In the search panel you can retrieve one or more installations using some search filters.
In the top of the interface you have all the controls needed to navigate search results, create
and delete installations, save changes made on data, view all the telephones recorded under an
installation or add a new one.
Be careful when deleting installations! The process will automatically and permanently
remove all telephones and events associated with the installation.
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4.3 - Telephones window
In this window you can record and delete telephones, view and modify data associated with
Amigo II configuration and watch telephones status.
You can show this screen through Functions tool bar provides you with all the
controls needed to record, create, modify,
From this panel you

can view the status
This panel contains the

informations required to
register and manage a
telephone with Dmg
Amigo Link All this
Use this controls to search the Use this botton to open and
telephones you need to view. close the advanced information
Figure 4
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To record a new telephone you have to specify the following parameters:
1. Installation ID. Telephones are binded to installations (lifts) through the Installation ID
(Installation serial number field in the ‘Telephones’ window). You can register as many
telephones you want on each installation but, we strongly recommend to keep a logical
structure, reflecting the real one, for your recordings, since installations give geographical
information on where the telephone is physically installed.
Provide the identifier of the installation you want to register your

telephone on; you can take it from Installations window doing
d t i th “ dd t l h ” b tt
Get a valid four numeric digits identifier for your telephone

using this button. You will have to program this ID number on
your Amigo II to make communication work This is a critical
Provide the self test calls frequency of your telephone. You will
have to program the same value of this parameter on your
Amigo II to make service work properly. This is a critical
This is the Amigo II telephone number. This will be used by system

to call it if there are self test calls missing. Do not mistake it !
Specify the telephone network type the Amigo II is connected on.

This a money saving feature, see text for more details.
This is the service number the telephone will have to call.

This is the “Amigo Link telephone number”. You will have to
program it as the Service number parameter on your Amigo II
Figure 5
2. Telephone ID. The telephone identifier can be obtained using the apposite button.
System will automatically calculate the next available ID from database. We strongly
recommend to read section 3 for details about Amigo II communication protocol. The ID
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is a four number string spanning from “0000” to “9999”. Identifiers shorter or longer than
four digits, as well as alphanumeric are not admitted. ID Number must be unique. It is
impossible to record a telephone using an ID already present in the database. Telephone
ID is transmitted by Amigo II during a service call to identify its self. Duplicate IDs would
make impossible for system to discriminate the telephone identity during a service call.
For this reason we strongly recommend to have the ID assigned by system and
physically programmed to the Amigo II device only after the registration process has
completed successfully.
3. Self test period. Specifies whether the telephone makes: 24 h, 48 h, 72 h or no self test
calls and must equal the corresponding option configured onto device. This parameter is
critical since it is used by system to decide whether a telephone has not originated the
self test call thus creating the suspect of some malfunctioning. When this happens,
telephone is automatically called by system if the autodial option is enabled to verify
whether the suspect is well-founded or not before raising an alarm; you can configure
autodial option opening the configuration panel from the “Tools” menu item. If autodial is
not enabled, an heart beat missing event will be recorded every time the self test period
expires. You can check if a telephone is alive using the apposite button in the
Telephones window toolbar.
4. Device telephone number. For the purpose of calling the telephone in case of necessity
you are required to provide the Amigo II telephone number. Providing a wrong number
you will prevent system from verifying telephone aliveness, thus creating the conditions
for false alarms. Do not mistake this parameter.
5. Connected to. Allows you to specify whether the telephone forwards calls through a
PSTN (Public Switched Telephone Network) analog line or a GSM gateway (such as
DMG ETSGSM). This a money saving feature offered by AMIGO Link. When modems
are correctly configured (see § 4.1), system will automatically suggest you (and your
clients) the most appropriate Service number, among those available in AMIGO Link
system, in order to minimize the price per call for you and your clients and balance the
workload of the modems4.
By means of the View advanced options button, you can show or hide all optional data relative
to telephone configuration that are not relevant for telephone registration and management.
4
It is well known that GSM to PSTN calls are much more expensive than GSM to GSM and PSTN to PSTN ones. For this
reason Amigo Link automatically chooses the best solution for you among those available.
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Please view Amigo II device user manual for the specific meaning of these parameters.
4.4 - Events log window
In this window you can view and manage all the events collected by the application (or the
server) through telephones service calls.
Y h thi th h thi b tt
Questo controllo
consente di caricare
gli eventi dal
Here you can view and manage your
Use this controls to customize your view of the events. See text for informations on
t i d il bl dit
Figure 6
To start navigate the events associated with your telephones, you must first of all fetch them
from database. The search engine works exclusively on a time filter. This means that once a
specific day is chosen from the calendar, application will fetch all events of all your telephones
collected from the chosen day till present.
The controls in the left bottom panel gives the ability to customize the view of events. You can
filter by telephone identifier, date, event type and so on.
There are five types of events currently collected by AMIGO Link; they are:
1. Heart beat calls. These are the 24, 48 or 72 hours self test calls. Sometimes, this events
are recorded by system after a telephone was called because of a self test missing. Self
test missing might be reported not only because of telephones malfunctioning but also for
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temporary problems on networks or modem’s telephone line busy. In these cases, the
Heart beat events are marked with a comment indicating that telephone was found to be
alive by a system call rather than a self test one. Heart beat events are marked with
status ‘Info’ indicating that they are not emergency and no actions are required.
2. Heart beat missing. These are the highest priority alerts. They are recorded by system
after the self test period of a telephone expired without heart beats. When this happens,
system tries to call telephone at the number recorded in the database; if telephone is
alive, the event will be recorded as an heart beat and no alarm will be raised, in the
opposite case an heart beat missing event will be recorded and highlighted in red in the
events table.
3. Low battery calls. These events are caused by service calls originated to signal that
Amigo II telephone measured a voltage less than 10 Volt between the main power supply
leads for a period of at least 10 minutes (normal voltage level is 12 Volt). This are high
priority alerts requiring urgent attention; thus are highlighted in red.
4. Battery restored calls. These calls are originated when power supply voltage returns on
the normal 12 Volt level, after a voltage drop was detected and a consequent Low battery
call was originated. This calls are for the purpose of informing that alarm ended after
some transitive problem.
5. No reply to system call events. These kind of events are recorded when you manually
call telephone using the apposite function available in the telephones window obtaining
no reply from telephone.
You can edit your records by right clicking on the one you want to modify. You can edit the
comment associated with the event or change event’s status. The status is indicated as
being ‘Pending’ when a new emergency is raised indicating that situation requires immediate
action. You can change the status to ‘Managed’ when situation has been solved to keep a
clearer trace of your situation.
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4.5 - Server control window (Enterprise Edition only)
The server control window helps administrator in monitoring both web and local system activity.
The console gives some basic information about system status such as CPU, memory and
network load. Furthermore you can watch the size of your database file. DMG database size is
upper-limited to 4 Giga Bytes due to the constraint imposed by the Express Edition of Microsoft
Sql Server. This not really a relevant limit; 4 GB is a well beyond the needs database size.
In lower left corner you can see how many clients are currently connected to your server and
who they are.
Finally you have two configurable options. You can change the value of the TCP port the server
listens on. Remember that if you change this parameter, all your clients will have to reconfigure
their applications in order to connect to your system.
You can show this screen through this button
This bar gives you informations about system

resources status and connected clients along
ith th ibilit t t i t
System log gives you detailed information on

h t’ i i l li ti l l
Figure 7
The data log is the procedure through witch telephone events (that will be the most relevant part
of your database records) are periodically and automatically written to file (Microsoft Excell .xls
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files) and deleted from database when they become “old”. This is necessary to keep database
small in size and speedy. You can change the rules associated with data logging by opening the
dedicated configuration console through the button on server console or through the Tools
menu item.
Finally, you have a complete log of all operations going on at lower levels of application such as
service requests to database, web access requests, background operations such as data
logging and errors. Errors are frequently reported in this window “as they are”. It means that no
“user friendly” filter is applied on how they are written to the screen. This choice was made to
have a “technical” view of system behavior that may help DMG in providing assistance to
customers.
All the events reported by the application, including those you can see from server and modem
consoles are written to file to keep trace of operations.
You can find this logs in the Dmg AMIGO Link EE program folder if you need them for
consultancy or for problem reporting to DMG assistance service.
Log files can become very large! You can periodically delete them if you have disk space
problems.
4.6 Accounts window (Enterprise Edition only)
The accounts window gives you the possibility to manage your customer credentials. You can
record, modify and delete accounts from here. The account is the passport you provide to your
customers for access on your system. Every single data in Dmg AMIGO Link is binded to an
account. An installation requires an account to be recorded on, while a telephone requires an
installation to be recorded, thus, all telephones and associated events are binded to the same
account of the installation they belong to. The result is that AMIGO Link EE implements a built-
in authorization mechanism over data. Every customer, connected to your server through a web
client, can exclusively view and change data belonging to his or her account. Furthermore,
every installation and telephone recorded through the client, is automatically binded to the
account the user logged with. The only exception to this rule is the built-in “Administrator”
account. This is your account. When server starts, you are automatically logged in with this
identity. As administrator you have the rights to view, modify and delete all data belonging to all
your customers. For this reason, at application first start (see § 2) choose your password wisely
and do not distribute it. You can also log onto your system through the web client using your
account.
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Functions toolbar provides you with

all the controlls needed to record,
create, modify, delete and manage
Y h thi th h thi b tt
Use this controls to search the From this panel you can view, insert and modify
Figure 8
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5 - Known issues and troubleshooting
In this section we will discuss some known problems with the application and provide the
relative solution, demanding to Dmg customers service for all other problems not covered here.
5.1 - Installation troubleshooting
• 2103 error during installation.

Error 2103 is a Windows Installer error that may be prompted during installation when the
setup program can’t find some system information it requires. This error was seldom
reported during AMIGO Link installation and is typically solvable through a small
Windows update that is distributed along with Dmg AMIGO Link.
To install the update browse to the “Tools” directory in you Dmg AMIGO Link Installation
media and open the “WindowsInstaller3_1” folder. Launch the “WindowsInstaller-
KB893803-v2-x86.exe”5 file and follow the setup steps. At the end of the installation,
restart the Dmg AMIGO Link setup normally. At this point you shouldn’t see the 2103
error again; if this is not the case please refer to Dmg Assistance service.
• Installation on Windows Xp Service Pack 3.
There is a well known compatibility issue between this version of Windows and Microsoft
SQL Server 2005 Express that is distributed and installed along with Dmg AMIGO Link.
During installation, the SQL Server tries to update a Windows component called “MSXML
6.0”. In the Service Pack 3 version of Windows XP this component is protected by
operative system and installation of SQL Server fails when trying to update it. To
workaround this problem you will have to perform some easy system configuration before
installing Dmg AMIGO Link.
First of all close all Microsoft Office applications; Browse to the “Tools” directory in you
Dmg AMIGO Link Installation media and open the “Windows installer clean-up” folder.
Launch the “msicuu2.exe” file and follow the setup steps.
5
Microsoft’s Windows Installer 3.1 update is a free and redistributable product. It is shipped along with DMG Amigo Link
included in the installation media.
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Figure 9
You will be prompted a screen like the one in figure; just click next, accept the EULA
(End User License Agreement)6 and complete the installation.
Now launch the Windows Installer Clean Up from your Programs menu (Start ->
Programs -> Windows Installer Clean Up).
You will see a window like the one in the following picture.
6
Microsoft’s Windows Installer Clean Up utility is a free and redistributable product. It is shipped along with DMG Amigo
Link included in the installation media.
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Figure 10
Find the “MSXML 6.0 Parser” in the programs list and hit remove. This operation is
completely safe and the component will be reinstalled later during AMIGO Link
Installation. At this point, close the Windows Installer Clean Up and start AMIGO Link
Setup.
Your system is now ready for AMIGO Link Database installation.
• Installation under Microsoft Windows 2000.
• Dmg AMIGO Link is completely compatible with Windows 2000 provided that you have
the Service Pack 4 updates installed. If you have an older version, you will have to
update your system to the latest version to install and use AMIGO Link.
• You can download the necessary updates from Microsoft’s downloads page following this
link (http://www.microsoft.com/downloads/details.aspx?FamilyID=1001AAF1-749F-49F4-
8010-297BD6CA33A0&displaylang=en). Windows updates are free and highly
recommended; you can download and install them freely provided that you have a valid
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AMIGO Link
license for your Windows 2000 product.
• Installation under Windows XP and Windows XP Service Pack 1.
• Dmg AMIGO Link is completely compatible with Windows XP provided that you have at
least Service Pack 2 updates installed. Dmg cannot guarantee proper installation and
operation on Windows XP releases older then SP2.
• You can download the necessary updates from Microsoft’s downloads page at this link
(http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=049c9dbe-
3b8e-4f30-8245-9e368d3cdb5a). Windows updates are free and highly recommended;
you can download and install them freely provided that you have a valid license for your
Windows XP product.
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25 / 25
DMG SpA
Via Quarto Negroni, 10 • 00040 CECCHINA (ROMA) • ITALIA
Tel. +39 06930251 • Fax +39 0693025240 • info@dmg.it • www.dmg.it

Amigo: Enterprise and Standard Edition

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Copyright:

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Amigo: Enterprise and Standard Edition

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AMIGO Link

Enterprise and Standard edition

User guide v1.0

Application overview .................................................................................................................... 3

1.1 - System requirements

Hardware requirements for AMIGO Link EE and SE are the following:

System requirements for AMIGO Link EE and SE are the following:

2.1 - Enterprise Edition configuration

4.1 - Modem control panel

Open this window with

Use this panel to detect,

The log allows you to control

Here you can specify the telephone number of

4.2 - Installations window

From this panel you can view,

From this panel you

This panel contains the

Provide the identifier of the installation you want to register your

Get a valid four numeric digits identifier for your telephone

This is the Amigo II telephone number. This will be used by system

Specify the telephone network type the Amigo II is connected on.

This is the service number the telephone will have to call.

Here you can view and manage your

You can show this screen through this button

This bar gives you informations about system

System log gives you detailed information on

4.6 Accounts window (Enterprise Edition only)

Functions toolbar provides you with

5.1 - Installation troubleshooting

• 2103 error during installation.

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