Morgan E.

Ritchie-Baum
Address: Available Upon Request | Phone: Available Upon Request | E-Mail: morgan.ritchie.baum@gmail.com

Education
The University of North Carolina at Greensboro 2016- Present
Master of Library and Information Studies, Anticipated 2018 Greensboro, NC

Otterbein University 2006-2010

Bachelor of Arts in English focus in Creative Writing Westerville, Ohio
Double Minor in History and Environmental Studies

Professional Experience
Graduate Assistant- UNCG Teaching Resources Center (TRC) 2016- Present
The University of North Carolina at Greensboro Greensboro, NC

• Process and maintain all circulation materials and material records including technology, books,
curriculum materials, audio/visual materials, and teaching manipulatives.
• Develop technology resources and training materials including websites, handouts, and one-on-one
consultations on educational and instructional technology for community of users.
• Supervise and train all library assistants on circulation policies, library applications and processes,
reference services, and collection management.

Reference and User Services Volunteer 2017- Present

Greensboro Public Library Greensboro, NC

• Assist patrons in person, online, and via phone with research and collection inquires including utilizing
library databases, special collections, and technology resources.
• Provide research support to reference desk staff by locating, transcribing, and digitizing relevant
resources and materials.
• Maintain and provide access to multiple collections including general use, reference, and special
collections.

Café Manager 2014-2016

Barnes & Noble Booksellers High Point, NC

• Supervised and trained a staff of seven full and part-time employees ensuring that quality, company,
health, and safety standards were maintained at all times.
• Operated within a corporate mandated budget including reviewing and interpreting monthly profit
and loss reports.
• Worked closely together with a five-person management team to help build a strong team of sales
associates who understood and executed company policy and goals.

Merchandise Manager/ Community Relations Point Person 2013-2014

Barnes & Noble Booksellers Elizabethtown, KY

• Coached and supervised 25 full and part-time associates.

• Coordinated time, staff, and assets to successfully complete corporate mandated merchandising
initiatives of approximately 5-10 projects daily.
 • Translated new corporate merchandising and sales initiatives into actionable projects and goals for
staff.

Community Relations Manager 2012-2013

Barnes & Noble Booksellers Elizabethtown, KY

• Coordinated inside and outside resources to successfully offer community programs such as public
story times, author signings, fundraising for non-profit organizations, and company charitable donations.
• Worked closely with schools, libraries, non-profit art and literacy-based organizations, government and
corporate institutions to facilitate understanding of what services and products would benefit their
organization.
• Identified and executed all bulk institutional (tax-free) and corporate sales opportunities totaling, on
average, $100-$5,000/ sale.

Digital Sales Lead 2011-2012

Barnes & Noble Booksellers Elizabethtown, KY

• Drove sales of company's digital product by educating both customers and associates about digital
product and services.
• Planned and taught a public class at several locations, teaching customers how to use and understand
company's digital product as well as multiple one-on-one lessons daily.
• Handled digital device and service issues including physically reworking and resetting devices and
handling warranty replacements.

Bookseller 2004-2011
Barnes & Noble Booksellers Mansfield & Columbus, OH

• Assisted customers with product inquires and locating specific titles for purchase.
• Stock and maintain both product and product displays.
• Fast and accurate cashiering.

Memberships & Professional Organizations

Graduate Student Association 2017- Present
Library & Information Studies Dept. Student Senator

Library and Information Studies Student Association 2016- Present

First Year Representative 2016-2017, Social Media Manager 2017-2018

American Library Association 2016-Present

North Carolina Library Association 2016-Present
Society of North Carolina Archivists 2017-Present