PARTICIPANT CONSENT FORM

*Required

Section (B): General Questions

Please rate form the scale of 1-5 where 5 is denoted by strongly agree, (4) agree, (3) neutral, (2)
disagree, (1) strongly disagree

Service Quality

9. I am totally satis ed with the quality of service offered by

Western Union Online fund transfer *
Strongly disagree

Disagree

Neutral

Agree

Strongly Agree

10. Service quality have a real effect on my satisfaction towards

Western Union *
Strongly disagree

Disagree
 Neutral

Agree

Strongly Agree

11. Service Quality of online money transfer services satis es

customers because of its easiness in performing online
transactions with time-saving *
Strongly disagree

Disagree

Neutral

Agree

Strongly Agree

Credibility:

12. Different measures employed by the online money transfer

service providers are credible and trustworthy. *
Strongly disagree

Disagree

Neutral

Agree

Strongly Agree

13. Credibility in online money transfer service plays an important

role on customer satisfaction and making online money transfers
trustworthy for the customers. *
Strongly disagree

Disagree
 Disagree

Neutral

Agree

Strongly Agree

14. The online transactions process are trustworthy and credible

that I have no problem using online funds transfer services of
Western Union *
Strongly disagree

Disagree

Neutral

Agree

Strongly Agree

Corporate Image:

15. The superior the online funds transfer provider reputation is

the greater customer satisfaction among using online funds
transfer services of Western Union *
Strongly disagree

Disagree
 Disagree

Neutral

Agree

Strongly agree

16. The online funds transfer corporate image builds con dence
and turn customers at less fears towards their personal
information while using WU online services. *
Strongly disagree

Disagree

Neutral

Agree

Strongly agree

17. The corporate image of Western Union online money transfer

would attract more customers as well as more customer
referrals *
Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Personal Factors:

18. Personal factors may change if the customers feels online

money transfer services are inef cient or insecure *
 Strongly disagree

Disagree

Neutral

Agree

Strongly agree

19. The personal factors of online money transfer services for a

speci c service provider build customer satisfaction towards that
particular provider such as Western Union. *
Strongly disagree

Disagree

Neutral

Agree

Strongly agree

20. Personal factor towards online money transfer affects a lot to

change for another service provider even they offer better
services at low price. *
Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Perceived Value

21. Higher perceived value presented by the online funds transfer

provides ultimately results in high customer satisfaction. *
 Strongly disagree

Disagree

Neutral

Agree

Strongly Agree

22. High perceived value of the online money transfer providers

for offered services would help maintaining customer
satisfaction. *
Strongly disagree

Disagree

Neutral

Agree

Strongly Agree

23. Perceived value assists constructing relationship as well as

bonding towards the WU service provider and customer. *
Strongly disagree

Disagree

Neutral

Agree

Strongly Agree

24. Would you recommend Western Union online money transfer

services to your family and friends? *
Strongly disagree

Disagree
 Neutral

Agree

Strongly Agree

Thank you for your participation

BACK SUBMIT

This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Additional Terms

 Forms