CABWAD Citizen's Charter

CABWAD Services
NATURE OF SERVICE FEES/CHARGES FORMS STANDARD DELIVERY TIME DIVISION IN-CHARGE
Installation Charges:
(based on meter size)
1/2" = P3,200/P3,500
Application for New Service Service Contract, Official
3/4" = P3,400/P3,900 1 - 2 weeks Finance and Commercial Division
Connection Receipt
1" = P6,800
2" = P26,500
3" = P58,200
Leak Repair No Charges Service Request Form Immediately upon request Engineering Division
Bill Inquiry No Charges Service Request Form Immediately upon request Finance and Commercial Division

Request for temporary or

No Charges Service Request Form 1 - 2 days Finance and Commercial Division
permanent disconnection

Deed of Sale and/or

Request for change of
No Charges Change of Ownership Immediately upon request Finance and Commercial Division
ownership/account name
Form
Request for calibration of meter P100 per meter Service Request Form 1 - 2 days Engineering Division
Request for reconnection of TD = No Charges
Service Request Form 1 - 2 days Finance and Commercial Division
service PD = P200
Request for transfer or relocation
With Charges Service Request Form 3 - 5 days Engineering Division
of service connection

A. Application for New Service Connection

Schedule of Availability of Service:
Monday to Friday without Noon Break
8:00am – 5:00pm

Who may avail of the Service?

Residents of Cabuyao City, Laguna.

What are the requirements?

2 x 2 I. D. picture
 Residence Certificate (cedula)
Photocopy of valid ID (ex. Company ID, GSIS,SSS ,postal ID, license ID and voter’s ID)
Photocopy of proof of ownership (land title, OHA, amelyar)
Barangay clearance
Photocopy of Senior Citizen ID (for 60 years old and above)
Authorization letter for applicants who are not the owner of the house/building and lot.

Water service applicants are required to attend the orientation prior to the processing of their water service applications. The
orientation is scheduled every Friday.

How to apply for water service connection:

STEP CUSTOMER CABWAD FORM STANDARD DELIVERY TIME PERSON IN-CHARGE FEES/CHARGES
Submit requirement on Customer Service
1 Process Application List of requirement 5 - 10 minutes
water service application Assistant
Secure and fill-out Provide the application Customer Service
2 Application Form 5 - 10 minutes
application form form Assistant
Submit the filled-out Check the application
Application Form and Customer Service
3 application form together form and the 2 - 3 minutes
requirement Assistant
with the requirement requirement
4 Pay installation fee Issue Official Receipt Official Receipt 2 - 3 minutes Cashier
Orient the new
Attend the mandatory Installation
customers regarding the Customer Service
5 orientation for new Certificate of Attendance 1 - 2 hours Charges
District's regulations and Assistant
customers
policies

Inspect the location of

the applicant’s house or
6 establishment to assess Inspection Form 1 day Service Inspector
the proximity of
CABWAD’s service line.
 Installation of service New Service Connection
7 1 - 2 weeks Plumbers
connection Request
END OF TRANSACTION

B. Acceptance of Water Bill Payments

Schedule of Availability of Service:

Monday to Friday without Noon Break
8:00am – 5:00pm

Payment Centers:
1. CABWAD Main Office
Rosario Village, Brgy. Sala, Cabuyao City
2. Planbank (9am to 3pm)
National Highway, Brgy. Pulo, Cabuyao City
3. Brgy. Marinig Sub-Office
Purok 6, Brgy. Marinig, Cabuyao City
4. Mabuhay City Sub-Office
Phase 7, Mabuhay City, Brgy. Mamatid, Cabuyao City
5. Brgy. Diezmo Sub-Office
Brgy. Diezmo, Cabuyao City
6. Terelay Sub-Office
Terelay Subdivision, Brgy. Pittland, Cabuyao City

Customers are required to bring their billing notice when paying their monthly water bill for faster processing of transaction. If the
customer lost or fails to bring the billing notice, he/she may proceed to the Help Desk to secure his/her account number and amount due for
payment.
Payment should be made on or before the stated due date to avoid penalty charges. A 10% penalty on past due amount is charged when
payment is made beyond the due date. Non payment of water bill for two consecutive months will cause disconnection of water service without
further notice to the client.

How to pay the water bill:

STEP CUSTOMER CABWAD FORM STANDARD DELIVERY TIME PERSON IN-CHARGE FEES/CHARGES
Present billing notice or
Accept payment and
1 filled-out account Billing Notice 1 - 3 minutes Teller Amount Due
issue Official Receipt
information form
END OF TRANSACTION

C. Attending to Complaints and Reports

Schedule of Availability of Service:

Monday to Friday without Noon Break
8:00am – 5:00pm
24/7 On-Call Service

How to file complaint/report:

STEP CUSTOMER CABWAD FORM STANDARD DELIVERY TIME PERSON IN-CHARGE FEES/CHARGES
Proceed to the Public
Interview the person
Assistance desk or call Customer Service
1 regarding his/her Report/Complaint Form 3 - 5 minutes
CABWAD's hotline to file Assistant
complaint
complaint/report
No Charges
Forward
Customer Service
2 complaint/report to the Service Request Form 2 minutes
Assistant
concerned Division
END OF TRANSACTION

D. Reconnection of Water Service

Schedule of Availability of Service:

Monday to Friday without Noon Break
8:00am – 5:00pm

A reconnection fee of P200 must be paid upon the reconnection of padlocked or disconnected service including the unpaid past due
amounts. No reconnection fee will be charged to temporarily disconnected service.
How to avail of the service:
STEP CUSTOMER CABWAD FORM STANDARD DELIVERY TIME PERSON IN-CHARGE FEES/CHARGES
Proceed to the Public Validate the customer
Assistance desk and account for past due Billing Notice / Customer Service
1 3 - 5 minutes
inquire about the status amounts and Assessment Form Assistant
of the account reconnection fee
Present billing notice /
assessment form and pay
Accept payment and
2 the past due amounts Official Receipt 3 - 5 minutes Teller Amount Due and
issue Official Receipt
and/or reconnection fee Reconnection
(if applicable) Fee (if
applicable)
Process service request
and forward to the
Customer Service
concerned Division. The
3 Service Request Form 1 day Assistant / Engineering
concerned Division will
Division
schedule the
reconnection activity.
END OF TRANSACTION

E. Voluntary Temporary/Permanent Disconnection of Water Service

Schedule of Availability of Service:

Monday to Friday without Noon Break
8:00am – 5:00pm

How to avail of the service:

STEP CUSTOMER CABWAD FORM STANDARD DELIVERY TIME PERSON IN-CHARGE FEES/CHARGES
Proceed to the Public
Validate the customer
Assistance desk and fill- Service Request Form/ Bill Customer Service
1 account for past due 3 - 5 minutes
out the service request Notice Assistant
amounts
form

Process service request Unpaid bill (if

and forward to the applicable)
Customer Service
concerned Division. The
3 Service Request Form within the day Assistant / Engineering
concerned Division will
Division
schedule the
disconnection activity.

END OF TRANSACTION