Professional Documents
Culture Documents
4. You pass a co-worker in the hallway and he asks “How are you?”. You respond by:
a. Telling him that your back has been hurting you and you have a cold
b. Saying “Fine, thanks”
c. Explaining that you are tired and stressed out in your job
5. After a meeting with a contact, in order to express your thanks, it is appropriate to:
a. Send him/her a small box of chocolates with a note
b. Drop by the office and give him/her a hot cup of coffee
c. Send a dozen red roses to his/her home
d. Send a thank you letter
6. When breaking the ice with a contact at the beginning of a meeting it is appropriate to discuss such
things as the weather, politics and traffic
a. False
b. true
7.You’re taking a taxi with three superiors from the office. You:
a. Get in first, and slide all the way over.
b. Get in second, so that you can take the uncomfortable middle seat.
c. Get in third.
8. When two people are discussing business, how far apart should they stand?
a. 10 feet. (Or even further— if one of them hasn’t showered.)
b. 7 feet.
c. 6 feet.
d. 3 feet
9. Your office has "Casual Fridays" during the summer. Your normal year-round attire is pants with a
shirt and tie, or a suit. As a guy, you can get away with:
10. Most of your department shares a printer and copy machine. While you're using it, it breaks. You
should
c. Call the help desk to report the issue. Leave a note on the machine for the next person that it's
not working.
12. Even though you may be working on a team project together, you should never open the closed
door of a co-worker without knocking first.
a. True
b. False
13. When receiving a business card, you should treat it as a gift. Take a moment to study the card and
perhaps remark on its distinctive design.
a. True
b. False
14.When traveling abroad, you should show respect for businesspeople who are older than you by
opening doors for them and allowing them to be seated first.
a. True
b. False
15. In business dress for men/women, tattoos and piercings are acceptable as long as:
16.Whenever you enter a room for the first time, it takes only a few seconds for people you’ve never
met to form perceptions about you and your abilities.
a.True
b.False
a.Reply to some
a.gives the recipient a clue about the main idea of the message
a.Conversational
b.Formal
20.If someone sends you an email Chain Letter, that asks you to send the email to all your friends or
you will have bad luck, or something like that...what should you do???
21.If you don't want to type your name at the end of every email you send, what can you do
instead?
a. Express
b. Electronic
a. domain name
b. user name
c. password
24. You call a colleague on your speakerphone while another co-worker is in the room. You should:
a. Mention neither the speaker phone nor the other person in the room.
b. Tell the person on the phone that you wish to use the speakerphone. Mention the other
person in the room, and ask the person on the phone if this is okay.
c. Tell the person on the phone that you are using the speakerphone, but don’t mention the other
person in the room.
25. You’re presenting to a potential client. Suddenly his/her body language turns very negative. You
should:
26. Learning to speak a few words of the language of clients, customers, or coworkers whose first
language is different from yours is:
a. Generally a good idea, as the effort communicates respect for the other culture.
b. Generally not a good idea because they may feel patronized.
c. Generally not a good idea, because they might be offended if you make a mistake in
vocabulary or pronunciation.
a. Refuse to answer the first question that someone asks. The rest of the audience will get the
message.
b. Tell the audience beforehand that you prefer to answer all questions at the end of the
presentation.
c. Answer questions as they are asked, even though you prefer
29. When you reach a doorway at the same time as a person of the opposite sex, the following rules
apply
a. Whoever arrives first should open it and hold it for those who are following.
b. Men should still open doors for women.
c. Women should open doors for men to prove they are no longer oppressed.
d. Always open and hold the door for someone of either sex if that person has his or her hands
full.
30. When your client is late for lunch, how long should you wait before calling and how long
before leaving the restaurant?
31. A client is talking to you at a reception and you must greet someone who has just arrived. Do
you:
a. Excuse yourself and leave
b. Beckon to the new arrival to join you.
c. Introduce the client to someone else before you leave to greet the new arrival.
32. You have been asked to a meeting. You may remove your jacket:
34. When putting a caller on hold, what do you need to say or ask?
35. When taking a caller off hold, what should you say?
c. It doesn't matter.
37. What item(s) listed below are considered OK while answering the phone?
a. Chewing gum
c. Smoking
38. What should you always do when you answer calls for a person that is not around
a. Take a message
39.