Professional Documents
Culture Documents
1. The following is a proper introduction: “Ms. Boss, I’d Like you to meet our
customer, Mr. Hans.” True / False
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7. The best seating arrangement at a meeting for people with opposite points
of view is across the table from each other. True / False
8. Tinted glasses are a good choice because you need only carry one pair
and do not have to change glasses in front of the customer. True / False
9. It is rude to use your voice mail for Key Accounts? True / False
11. When you are standing and talking to one of your Key Accounts, how far
apart should you stand?
a. 1 ½ feet
b. 3 feet
c. 7-10 feet
12. A man should wait for the woman to extend her hand for a handshake.
True / False
13. A man should shake a woman’s hand very lightly to avoid hurting her. True
/ False
The Telephone Answer Test