João Gonçalves

167 Ford Road, Dagenham,

Essex, RM10 9JT
020 8592 5462; 07564 489 782; goncalves_j@gmail.com

Profile A committed retail professional; experienced in leading teams and

customer service. Excellent timekeeping and organisational skills.

Skills Management Skills

Excellent English and Maths skills
Fluent in Portuguese and Spanish
Excellent IT Skills (Word, Excel, PowerPoint, Publisher)
Full Driving License and own transport

Education 2008 - 2009 Barking & Dagenham College

BTEC Level 2 Diploma in Business - Distinction
Studied different modules including Customer Relations
Achieved a distinction grade
Developed understanding of business and retail sector
Improved my English skills
Passed Level 2 Functional Skills Mathematics

2006 - 2007 Barking & Dagenham College

Level 2 ESOL Certificate
Developed English and IT Skills
Improved speaking, listening, reading and writing skills

2005 - 2006 Instituto Medio Comercial de Luanda, Angola

Business Diploma (A-Level equivalent)
Developed knowledge of retail sector
Studied importance of customer service
Worked on group projects

Experience Supervisor - WHSmiths, Romford

August 2010 – Present
Successfully lead checkout team to meet customer satisfaction targets
Successfully met all sales targets
Responsible for organising checkout rota
Responsible for customer service at checkouts
Trained new members of staff

© British Council 2012

 Shop Assistant - WHSmiths, Romford
June 2009 – July 2010
• Provided information to customers about products
• Accurately processed payments, handling large amounts of cash.
• Successfully worked as part of a team with colleagues
• Maintained presentation of sales area
• Promoted to supervisor

Shop Assistant – Asda, Dagenham

September 2006 – June 2009
• Ensured that shelves were fully stocked
• Provided information to customers about products
• Carried out stock takes
• Made sure store was clean and tidy

Shop Assistant – Informática Luanda, Angola

May 2005 – June 2006
• Sold IT products to Customers
• Provided information to customers
• Demonstrated new products

Interests Volunteer – Igreja Maná, Dagenham

• Run youth groups for local church
• Organise fundraising events

Sports
• Keen football player
• Play regularly in local league

References Available on Request

© British Council 2012