Behavioral Interview Questions (+answers)

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INTERVIEW TOPICSTop 20 Behavioral Interview Questions

Behavioral
Common Tell me about a time

Leadership when you worked on a
Teamwork
team based project
Telephone
when a member was
Tough
View all
not doing their share
of the work.
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Question 2 of 20
Tell me about a time

when you had to work
with someone who
was difficult to get
along with.
Professional Answers Preview
"Last month I had to collaborate on a project with

another project manager who works very differently
than I do. I find timely client follow up to be
incredibly important and this particular PM seemed
to be more relaxed with that aspect. I continued to
work how I always do but did ask this PM a couple of
times to communicate more frequently with our
client to make the collaboration smoother. I fully
understand that not everyone will work in perfect
synergy and that is okay. There is always a
professional workaround available - sometimes you
just have to approach the situation head-on but in a
respectful way."
The interviewer wants to know how well you work
with others despite personality or work style
differences. Keep your answer simple and avoid
overdramatizing any event. Speaking negatively of
others will always look unfavorable towards you.
Telling the interviewer that you get along with
everyone is not an appropriate or believable
response either. Focus on a time when your work
style was different than another person, but perhaps
you still had to complete a project together. Discuss,
in a positive tone, how you made it work!
Specific Career Examples
Admin Example
"About one year ago, we had an administrative team
member who constantly was late to meetings and
missed deadlines. They were new to their career, and
it was important to me that they succeed. I
approached them privately to understand what was
going on that was preventing them from working
well with the team and offered any support to get
them there."
Marketing Example
"I worked with a coworker who scoffed at other
coworkers ideas and loudly proclaimed that he was
the smartest person in our office. I approached him
and our supervisor about the attitude and insults. It
turned out that he did not want to work in our
division and ended up requesting a transfer.
Approaching the issue resulted in a win-win situation
for all."
Sales Example
"I often have to work across departments with a
project manager who approaches problems, and
people, very differently than I do. She is more
comfortable taking an indirect, apologetic route
whereas I prefer to tackle things head on and with
enthusiasm. It was a challenge to get both of our
ideas fully understood. However, once we both
mapped out our visions in our ways, we were able to
leverage each of our strengths to build on the other's
ideas. In the end, not only was the project completed
ahead of time and well received but also I learned
some communication techniques from her that I still
use to this day."
Retail Example
"There will always be co-workers that are difficult.
It's part of what keeps things interesting. Much of my
job is finding common ground with people and
positively relating to them. This requirement does
not end with the customer, but rather is an important
part of dealing with coworkers, whether in a
management position or not. As far as obnoxious
behavior, I ignore it as much as possible. There is a
point where I will make it clear in a firm way that the
topic at hand is bothersome or inappropriate and ask
that it not be discussed in the workplace. The
majority of the time, I focus on the good in people,
even if they drive me nuts."
Teacher Example
"In my current role, one of the classroom teachers
and I have conflicting styles. She likes her students to
be quiet. I like my students to be up and moving. I
know I drive her nuts and it's gone so far as having
the students tell me, "Mrs. P said we need to bring it
down a notch." I am sure to be respectful of her and
the classroom that we often share. I leave the class
exactly how I found it. I can only keep doing my job
how I best see fit while remaining respectful."
Manager Example
"As an experienced manager, I have worked with a
variety of people who challenge me. Especially being
in the logistics industry, many of my team members
can be a touch rough around the edges. When this
happens, I will ask them privately to be mindful of
their language or level of inappropriate behavior in
the workplace."
More professional answers available after the

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Question 3 of 20

when you worked with
a person who did
things very differently
than you. How did you
collaborate?
"My fellow administrator and I approach deadlines

differently, and that is okay. I prefer mapping out the
situation and putting myself on a timeline whereas
she prefers to just jump right into the task. We have
found a good balance of our two working styles after
discussing our differences. On our last project, we
agreed to split the tasks up and come together at the
end of each day to put the pieces together. We have
also agreed to keep the lines of communication open
throughout the day. As different as we are from each
other, we both agree that so long as we get to the
end goal together, it doesn't always matter how we
got there."
The interviewer wants to understand if you are a

team player. These situations seem to happen often
in the workplace since everyone's work style is a bit
unique. Maybe you are organized, and you had to
work with someone who is not organized. Perhaps
you are a 'big picture' thinker, and you had to work
with someone who micromanaged the details.
Maybe you are a technology whiz, and you had to
work with someone who likes to do things with
paper and pen. Start by discussing the project you
were working on and the ways your work styles
differed from each other. Explain how you came to a
mutual consensus on how to conquer the project.
Show the interviewer that you are capable of giving
merit to different working styles, even if they do not
match your own.
Admin Example
"My coworker in HR had a completely different
working style than me, even down to how we
organized files. I made a list of the areas in which we
conflicted, and sat together to understand each
person's thought processes. We divided up tasks that
would be better suited for one person to do (instead
of both), compromised on some procedures, and
powered through the rest by understanding each
other."
Marketing Example
"I recently worked with a peer that had a very
different work style regarding how they organized
and prioritized work. I approach work by scheduling
meetings in advance and having a list of items to
review to make the most of that time together. My
peer was rarely prepared for the sessions, spent a
great deal of time talking about personal items and
operated in reaction mode to many situations. I took
it upon myself to speak to that person about our
different styles and come to an agreement how we
could work best together. I am open to working with
all types of people and welcome challenges with a
smile!"
Sales Example
"When I started my current job, my direct boss did
things very differently than I. She was great with
closing deals but was a tornado heading into
meetings. She was always in a state of scrambling,
due to disorganization. It was hard to address with
her since she was my superior, but one day over
lunch we talked about how we each work and why,
and how it impacts the other person. We were able to
cordially brainstorm ways that our styles could
complement each other in the workplace."
Retail Example
"In a previous role, I was one of two shift leads, and
we split the duties of an assistant manager. Since we
were sharing the responsibility, we often had
clashing opinions. By spending time writing out our
main strengths, we were able to divvy up the work
according to each other's strengths. This method
solved the 'too many cooks in the kitchen' issue
entirely."
Teacher Example
"One of my colleagues and I have opposite views on
teaching. That said, we are often both tasked with
working collaboratively to lead the direction our
department will take. I work very hard to be
respectful to her love of worksheets and homework
while demonstrating the importance of movement
and variety in the classroom. I used studies, as well
as my own student's test scores, to show her how
much they enjoy the class. Together, we came to an
agreement on some of the basic ways we have to
teach. These including putting a limit on the amount
of desk work we assign per unit. By agreeing to this,
I've agreed to include some worksheets, and she's
confirmed she won't use too many. This compromise
was a huge win for the department and, particularly,
the students."
Manager Example
"When I began my most recent role, I replaced a
manager who very much believed in a dictatorship
management style. It was a huge challenge to undo
the damage created, while safely implementing my
more relaxed management style. My team was so
used to a stringent workplace that they resisted my
methods significantly. Once trust developed, we
were able to create a comfortable workplace
culture."

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Question 4 of 20

when you were unable
to meet a project
deadline. How did you
react?
"Last month I missed a project deadline primarily

because I underestimated the need for support staff
on the project. Despite working overtime, I missed
the deadline by three days. When I realized that the
deadline was fast approaching, I called the client and
apologized. I did take full accountability for the
inconvenience and met the second deadline that I
promised the client."
The interviewer wants to know how you respond to

perceived failure. Nobody is perfect! The interviewer
knows that there will be times when deadlines pass,
and projects go sideways. What they want to know is
- how do you react? Are you someone who will have a
workplace temper tantrum or are you the type to
keep plugging away, despite the perceived failure?
Perhaps you merely underestimated the depth of the
project, or maybe you faced a distraction at work.
Whatever the situation was, discuss what you
learned from the outcome. Show the interviewer that
you do not have a defeatist mentality.

Admin Example
"In my current role, I was asked to sort through our
company's ATS system and reject candidates who did
not possess the minimum education requirement for
a position for which we were hiring. Because I do not
have experience in recruitment or resume reading for
that matter, the job took me much longer than my
boss expected. I realized after a few hours that my
pace was not what he was expecting, so I offered to
take some work home to catch up. He declined the
offer but was happy with my willingness to go over
and above to meet my deadline."
Marketing Example
"I was tasked with, for the first time, writing up a new
client's projected account volume for the following
fiscal year and, despite working after hours to
complete it, I knew it was not going to be the quality
work I wanted to submit. Once I recognized this, I
was honest with my boss about the timeline needed
to complete the task. They were understanding and
simply swapped my review by one day to give me the
appropriate time to prepare. They also gave me
access to an operations assistant to assist with
preparation. While I was embarrassed to fall short of
expectations, I learned to communicate early and
often and ask for assistance when I need it."
Sales Example
"We once fell behind in a project due to endurance
testing on a new product. I reacted by quickly
rearranging schedules and identifying our earliest
possible completion to inform our supervisors and
customers. I remained pragmatic through the entire
situation."
Retail Example
"When working in the shoe department, I was tasked
with reorganizing the inventory room, which is 4000
sq feet spread over three floors. It was a huge
undertaking, and as I was so eager to please, I
underestimated the amount of time it would take to
redo the system. I gave a month timeline, and within
a week it was clear that that was going to be
impossible. I immediately went to upper
management with a plan: I could meet the timeline if
given additional resources such as overtime hours
and additional staff. Or, we could push it out to an 8-
week timeline with the current staff already tasked
with the project. By communicating early, admitting
my error in judgment, and asking for help, the worst
thing that happened was a bit of initial
disappointment. More than anything, they
appreciated the transparency. It also taught me to
dig deep into the scope of the project before
committing to such an aggressive timeline in the
future."
Teacher Example
"When revamping the entire curriculum, we found
that we were either going to be ineffective in the
three weeks we had planned, or we'd have to spend
some extra time on the project to do it the proper
justice our students deserved. Rather than go too
quickly and have a crummy outcome, we decided to
stay an extra few days, working on our own without
pay, to fully rewrite more effective, engaging
curriculum. By identifying our objective and refusing
to settle for less, we kept the best interest of our
department and students in mind and sacrificed our
time to meet that goal. It was certainly worth it."
Manager Example
"I once had to update our IT security systems across
the organization. Some of the equipment did not
arrive on time, and we were unable to meet the
deadline. We utilized transparency and
communication to let our leadership team know we
would be delayed and assured them we were doing
everything we could to meet the new deadline. We
also resolved the issue with the shipping company to
prevent it from happening again."

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Behavioral Common Communication

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Question 5 of 20

when you had to
address an angry
customer. What was
the problem and how
did you resolve it?

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Question 6 of 20
What is your greatest
work related
accomplishment to
date?

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Question 7 of 20
What is the riskiest

decision you have ever
made in the
workplace?

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Question 8 of 20

when you used good
judgement and logic
to solve a problem.

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Question 9 of 20
Describe a time when

you motivated
yourself to complete
an assignment or task
that you did not feel
like doing.

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Question 10 of 20

when you were in
danger of missing a
deadline. What did you
do?

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Question 11 of 20
Have you ever worked

in a situation where
the rules and
guidelines were not
clear? How did you
cope?

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Question 12 of 20

when you showed
initiative by taking the
lead on a team project.

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Question 13 of 20

when you had to make
a decision without all
the information you
needed.

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Question 14 of 20
When have you had to

make a split second
decision? How do you
react under
unexpected pressure?

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Question 15 of 20

when you had to learn
something new within
a short deadline.

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Question 16 of 20
Tell me about the most

competitive work
situation you have
experienced. How did
you handle it, and
what was the result?

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Question 17 of 20
when you had to adapt
to major change in the
workplace. How did
you cope?

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Question 18 of 20
Think about a difficult

boss, professor or
coworker. How did you
successfully interact
with this person?
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Question 19 of 20

when you undertook a
project that
demanded a lot of
initiative.

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Question 20 of 20
Tell me about your

learning style and
study patterns.

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User-Submitted Interview Answers
Question 1 of 20
Tell me about a time when you

worked on a team based project
when a member was not doing
their share of the work.
User-Submitted Answers
1. Well when my team member was not doing

there work I had told the supervisor that they
was'nt doing there share of work and I
wounded up doing their work for them.
2. Donor helping giving donate there bare mean

cash..
3. I can't think of a time, but if it ever happened, I

would talk to that member first about it. If that
does change anything, then I would talk to the
supervisor.
4. Working on an installation job site with 7

others, had a team member that thought he
was above that type of work. I advised him
that we work as a team and if he wasn't part of
that team, then he needed to go find another
team.
5. This happened in Australia. We had a member

who was not getting their projects completed.
I went to them and asked how I may help.
Once I finished my projects where I produced
my maps, I went and started making maps for
other members.
6. As the manager, I spoke to the associate

separately and talked about teamwork, and
what was expected.
7. Everyone has a gear to turn when someone is

not moving their gear it all gets backed up . So
you have to address them I why they aren't
doing their job.
8. I worked with a team developing health and

nutrition curriculum for high school students
to present to elementary students. When I saw
one team member not doing their share of the
work, I first made sure they understood their
part, checked if they had questions for the
team, or if they needed any clarification. I have
found in a some projects, a member doesn't
want to ask for help and this holds them back
from completing their part. Communication is
key to good teamwork.
9. Once me and my colleagues had to organize

an event. We all were given the specific duties
but one of my colleague was unable to
complete her work so I offered her my help to
assist as my work was done already.
10. Pulled them aside and asked if they need help

or wanted to be transferred.
11. At my current job, a coworker that had been

working for 3 months seemed to be having
trouble doing their job. We work in a small
close-knit clinic, where team work is very
important. When one member of the team
doesn't do their job then it leaves the other to
do all the work. So, my co worker was not
completing simple task such as cleaning
kennels after a patient or boarder left, leaving
the other person to do all the cleaning. It was
routine that when a dog or cat was picked up
that we would clean their cage immediately
after so that A. We wouldn't forget and B. We
didn't have another thing to do at the end of a
possibly busy day. When I learned that she had
ADHD I reasoned that it was probably partially
due to that, so I made little signs and lists of
things to get done, and had them posted with
the doctors approval. They seemed to help
some, but still the share of work was definitely
unequal. At that point, I would approach her
and ask her why she didn't do or wasn't doing
a certain task. After, hearing her answers than I
would explain to her the reasoning behind the
way we do things or the importance of getting
the task done. Sometimes I would have to
repeat the explanation again, but that helped
her remember and focus on the task at hand.
12. In the past I have had coworkers who I knew

were not as driven or motivated to get tasks
done. I worked harder to get everything done.
Eventually our management spoke with the
employee in a positive light and htat person
started working harder and was more focused.
I helped them when I could and was positive.
13. There have been many times when I have

worked with a team, and there has been a
member who was not doing their share. In a
previous role, I have worked in a team that
was handling the processing and submission
of paperwork for customers in relation to a
government rebate from medicare. During this
period, we had a new addition to our team,
and this individual was not up to speed on
how to use our computer systems and lacked
knowledge of the processes we followed in our
to submit the paperwork. Every other morning
for approximately two weeks, when I got to
work in the morning, there was a pile
paperwork on my desk with a note stating
where this individual had left the process, and
asked if I could finish it. Previously, another
team member had tried to provide a sort of
training day for the new member, however, I
could see that it may not have been effective.
So I spoke with my manager and asked if it
would be okay for me to implement a sort of
buddy system for a week with the new
member. On approval I organised this with the
new member, and also wrote protocols with
pictures so that there were instructions if the
new member needed reference. Because I was
able to show initiative and did so in a
respectful way, I was to encourage confidence
and knowledge in the new team member, who
was then able to work more autonomously.
14. - New team member. Lack ability to use the

system and lacked knowledge of policies. I
was doing half their work. - I asked my
manager if I would implement a buddy system
for a week, in order to get her up to speed. I
also wrote protocols and instructional
manuals with pictures so that the new
member had a reference point. - outcome was
the member doing their share of the work, and
we built the rapport to have open channels of
communication.
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Question 2 of 20

had to work with someone who
was difficult to get along with.
1. At Wrights, I came into a newly created

position where the company wanted to hire
someone from outside to bring a fresh
perspective to the marketing mix. There was a
lady at the company who thought she should
have been promoted to the position due to her
experience there. She insisted on interviewing
me along with the hiring manager and had to
give her approval for me to be hired. She did
not agree to report to me and had a hard time
adjusting as she was given the responsibilty of
training me. I sensed this as we
worked together, even thought the manager
did not prepared me for the conflict as she
should have. When I talked to the manager,
she did admit it and gave me a little
background on the situation, but left it up to
me to resolve. I ended up stiing down with the
lady and being honest- explaining my
background, why I was chosen and how we
could work together. I also empathized with
her situation and promised to always be
straight with her. We ended up
working well together, and she would come to
me for advise on how to further her career,
how to get the training she needed to advance
and how she could improve in her job.
2. No. I can work with other easily I can adopt to

the conditions.
3. Try to make the best of the situation. Not step

on any toes. Do the job.
4. In high school a lot of the other people in
student government were very hardheaded
and didn't take very kindly to suggestion.
Working with them may have been difficult at
times but I knew that if I wanted to accomplish
any of the goals set by our supervisor I was
going to have to find a way, so I made a lot of
compromises and was forced to work on some
things by myself, but eventually we all worked
things out, and met every goal we set for
ourselves.
5. New colleague with no background with the

job. Be patient and be always nice and willing
to help by setting a good example.
6. I had been many time in this situations before

but I can work perfactly with member of the
team or individually if I am needed to.
7. Yes, I did faced such a condition when I was

working for my college magazine and had a
colleague with whom I shared certain
differences.. But beyond all personal problems
we worked together and did our work
successfully and professionally, thus making
our team a success.
8. Many times I have worked with people that are

of a different mind set than myself. I have
learned and strive to continue to be a team
player. This requires that I find ways to work
with people that are in a different place than I
am. I believe having an open mind and ability
to find the best in co-workers leads to
accomplishing that task.
9. Swim and Tri. Found another project and

discussed situation with boss.
10. Again I have to refere to the paper with joint

authorship. I the end the output was positive,
but of course we all jhad to give up a little bit.
11. I treated that person as a co-worker and

learned to separate personalty from the
person and just worked with them the best
way I could.
12. I havent had anyone that I havent not got on
with as I feel I am a quite likable person with a
bright personality.
13. In high school there was a girl in my group that

would not let anybody put in their opinions
about the project, but I told her that I would
really appreciate if she would consider my
idea.
14. When I would encounter these situations, I

have learned that treating others with respect
and having an intuitive and instinctive
understanding of how to avoid difficult
situations with people has always been two
very good ways to avoid difficult work
relationships. Usually being friendly and
respectful to my coworkers has always led to
healthy work relationships and I do not
encounter these problems.
15. I work well with others and have never had a

problem with anyone I worked with.
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Question 3 of 20

worked with a person who did
things very differently than you.
How did you collaborate?
1. A time when I worked with a person who did

things differently was at xyz company I
managed to get allow well with that person
because we both combined our ideals to reach
our goals.
2. Probably not. Not clever, but very organized

and a little lazy.
3. By watching and learning what they were
doing, if necessary, I was able to offer a
different method in achieving the same goal. I
would work with that person again.
4. I've worked with someone who is very

unorganized and needed frequent
reassurance. I am an organized person that
does not need a lot of prodding to get a job
done. We got the job done by creating an
outline and picking sections we felt we would
be better suited for. I provided reassurance to
my partner in the project and included her in
the final decision process.
5. Group project: Partners waited till the last

minute. I like to get things done and not
procrastinate. I took control and we set
guidelines on when things should be done.
6. Discuss the objectives of the task.
7. I will try to make myself to understand him or

her or will or will sit down and explain to him
that we are the team so we need to discuss our
options. Yes I will.
8. We should both work in a cooperative and

adaptable manner to understand each other
activities to make the work flow smoothly.
9. I was working with another paraprofessional

who had different ways in teaching than I did. I
offered to discuss our teaching methods.
10. A team mate that did not prioryise taskes... It

was important to share my knoladge of my
tryed a tested method and after explaing my
team mate agreed. Yes I will coz we work well
together now that we understand each other
better.
11. I get the job done very patiently and tried not
to push her/him too much. Gave she/he
enough space to perform the task. Yes I would
love to work with the same person again... If
given choice.
12. Everyone does things differently. But there are
different ways to do things right. I just
completed my steps of the task and let them
so theirs. I wouldn't mind working with them
again.
13. Yes I worked that person and I worked hard.
14. Yes I did even when there were done

differently, I would definitely work with the
person, there are time where the other person
work shows you something can be done
quicker and maybe a easier process, which
can be a time factor.
15. A situation where both approaches came to a

solid completion of the job. To work with a
team you need to consider all ideas and think
out of the box and work it through.
Compromising, listening and
_______________________________
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Question 4 of 20

were unable to meet a project
deadline. How did you react?
1. At Robert Allen, we were constantly setting up

new showrooms as agents across the country.
After a location was scouted and an agreement
was signed, I was handed the responsiblity to
get the agent set up with paperwork, training,
and everything the agent needed to open the
new showroom on time. I developed a
timeline that allowed all aspects of the
opening to happen in a reasonable timeframe.
In one instance, my supplier did not come
through on some product we needed to
display in the showroom on a new fixture. I
realized the showroom would open with an
empty rack- something that would be a
negative to a customer. I came up
with a solution and implemented it in time for
the showroom to open with a beautiful display
covering the empty rack. It was a big hit and
actually sold fabric that would have otherwise
not been as visible. It led to the showroom
creating a permanent display to showcase
new fabrics and trends.
2. No it never happend .
3. Never I am very dependable.
4. During the research project we were required

to do I went to a campus tour in San Diego, Ca-
-I lived seven hours away--and left a part of my
work on the campus. I emailed my teacher
immediately and told her that my work would
be a day or two late and that I would work
extremely hard until I had finished it, because I
sent the email before class had even gone
back into session she was very understanding
and gave me a two day extension; although
she did take off points, I was very appreciative
that she had given me a second chance to turn
it in, especially since I had not completed the
work on time.
5. Projects which needs more time to finish and

some fortuitous events can delay the
completion of the project.
6. We were given the time limit of 15 days to

bring a magazine in its final and printed form
but we had a delay of 5 days in that the reason
being technical failures and glitches in the
printing press.
7. I have worked under time constraints at my

last three positions. I understand the urgency
of situations and the need for the work to
move quickly in a fast paced atmosphere. If I
see a project that is not on a realistic time
frame, I am going to take action to correct the
matter.
8. The specific time for me is during dating and

spending time with my friends because my
body and mind relax during these times. If I
commit a project on these timings there are
possible ways that I may not finish it.
9. Honestly, I do not know when this has ever

happened.
10. I always managesd in time, but foe my last

NAR paper I needed and extensuion of 1
month for my revision time.
11. I always managesd in time, but foe my last

NAR paper I needed and extensuion of 1
month for my revision time.
12. In my first year of college doing travel and

tourism I did not complete all of coursework
on time but I stayed behind and completed it
all on time.
13. I don't think there ever was a time.
14. Project deadlines can change often.

Sometimes problems can become so complex
that you need to ask for additional help from
coworkers. Often times they may be beyond
your realm of expertise and the entire team
may have to go back to "the drawing board" to
do more research.
15. Always find a way of completing a project on

time.
see more answers
Question 5 of 20

had to address an angry customer.
What was the problem and how
did you resolve it?
1. The guest complained about the time it took

to make his sub. He was offered a free coupon
on the spot to revisit our store again.
2. When I worked for avon I had to deal with a

angry customer that did not like the product
because it did not work I gave the customer
back what she paid for the item.

would try to calm them down. If that didn't
work, I would talk to some other co-workers to
help work it out.
4. Sometimes people complain and are mean

and I ignore them.
5. Customer received an item they didn't totally

understand how to use. With a calm
demeanor, was able to show customer how to
use item and what results they could expect.
6. Toilet overflow and float part of the room.

Guest did not want to moved due to the
location of the room and request to stay there
not happy at all went he knew that was not
other room available with the same view. We
installed fans and dehumidifiers to dry the
area affected until the evening to allow guest
to have a quite night. Guest was so delightful
and impress that we did all the necessary
arrangements to solve the situation and avoid
the inconvenience of moving.
7. I have this happen on a regular basis - either

being on hld a long time or being transferred
too many times. I proactively bridge on a hld
time. On multiple transfers I acknowledge the
frustration and let them know it is my pet
peeve as well. If I need to transfer I let them
know that I will stay with them until I get them
to the right place.
8. When I myself had forgotten to give his

assurance and when he came back, he was red
with anger. But I apologized. And I gave him
his assurance. And then everything was ok.
9. A customer got angry for the delay in the work
completion, because of his new requirements,
finally solved with the proper solution.
10. A member of the public became agressive one

night as we were doing our patrol of town.
They were screaming and being abbusive over
some sort of flying that had been posted
through his letter box saying redcar beacons, I
work to pay your wages and your not even
needed. I was team leader so I kept my staff
back and calmly said I am sorry you feel this
was but we are redcar beacons the flyer has
noting to do with us we have noting to do with
the building. As for wages well we do this for
free we dont recieve any money for our work
we even supply free lolipops to which I offered
him one, he laughed and appologised x.
11. I will ask what is you are problem and I will

slove it.
12. While working as a personal trainer at a facility

where I was also in charge of the televisions in
the cardio room, there was a news story that
was showing very graphic photos of dead
babies on screen. I involuntarily changed the
station to met with whiplash by a patron on a
piece of cardio equipment. They accused me
of rigging what news stations and news
articles were to be communicated. I
immediately apologized and told them it my
gut response to not have such horrible images
shown and it triggered a ill feeling within me.
The continued to feel is was rigging the news. I
told them I would ask my supervisor if it was
appropriate for the other 100 patrons in the
facility. I contacted my supervisor immediately
and they agreed with me. We were both able
to talk with the patron and calm them down
explaining that we need to please 100s of
patrons at one given moment and having
graphic images of killings is not the
atmosphere we are trying to having in a facility
where we are trying to encourage and
motivate people to keep coming back. The
matter was resolved.
13. If I attended the angry costemer then firstly I
am traiying too cool down them and after that
wants too low the reason why they are angry
and I esove their problems.
14. The problem was the customer was angry

because he looked at walmart. Com and came
to store because he saw we had it in stock, I
informed him it was an online only. He
became upset, but I spoke very calmly and
softly and informed him of the pick up today
offered. He smiled and apologized for getting
angry. The outcome was he ordered what he
needed and thanked me for taking time to
explain everything to him.
see more answers
Question 6 of 20
What is your greatest work related

accomplishment to date?
1. My greatest accomplishments was finishing

high school, getting married, and making the
chose to go back to school.
2. First, graduating from college. Second, having

the strength to move across the country.
Third, completing my masters degree.
3. Passing TAKS, being the person I am as an not

doing drugs or anything, and losing weight.
4. Only three? Served in the armed forces

Graduated college, received first female
refrigeration contractors license in state, Sub
contracted building of own home.
5. 1. 4.0 average 2. Express and PPB 3. If I get an

internship like this that I am truly interested in.
6. Did Master in Accounting that made my

parents proud. Met the target of enrolling 250
students in one session. Best employee of the
month at ufone in achieving targets.
7. Graduating from highschool Receiving my

bachelor's degree after my mom passed away
Setting realistic goals for myself.
8. Finishing high school, nursing school, getting

married.
9. Going back to school, getting my associate

degree and now getting my bachelors in
electrical engineering.
10. Finding grant money for and urban swimming

program.
11. Graduating with a 3.0 GPA. Being a dean's list

recipient while taking the max credits. Being
the front face of the store customer service
and being the reason they received an
excellent customer service recognition from
the regional and district manager.
12. 1. Smooth running of the sales department

(reports, analysis all in time) 2. New customers
with available bookings now, at the shipping
company. 3. Recovered receivables
outstanding retail market.
13. Future Nordstrom Leaders, Proficiency in ASL,

Exceeding metrics.
14. Seeing my team grow and flourish. Growing

conference 1200 - 12000 (making a leap in my
career) having the Ceo ask me to stay and right
my own job description/define my path.
see more answers
Question 7 of 20
What is the riskiest decision you

have ever made in the workplace?
1. The computers went down, the owner was out

of town. I emailed him but no answer.
Followed through by getting buying new parts
and installing, saving reciepts so if my decision
was wrong I could return them. It worked out
fine.
2. The riskiest decision I have made was to go to

a college hours away from my hometown. I
knew that moving there would mean being on
my own, away from family and everything
familiar. I think in the end, it was just the
challenge I needed and I think that I am better
for it.
3. To leave my banking job. I decided to take six

months off and found that it was hard to find a
good paying job.
4. To move from New Mexico after my divorce.
5. The riskest decision that I made was having to

work in a group other members not
contributing to the work after several attempts
to get them to do their work thought it was
time to tell the leadership team.
6. Describe a time when you were able to

effectively communicate a difficult or
unpleasant idea to a superior.
7. To leave my employer of 10 years to open my

own business. My business took off from day
one... Very successful during its time of
operation.
8. Accepted to worh day night for a project

continuous 36 hrs.
9. Sending my resume to as many companies as I

could. This gave me the ability to put myself
out there.
10. Once there was a client who was asking for a

discount as per company policy it was 2% but I
decrease to 1.5% as it will benefit the co. I
close the deal with that the customer was
happy, manager was also satisfied.
11. I decided to move to nova scotia to find a job, I

had never been there before... I found a job
within 11 days of landing.
12. I decided to live my previous job at esatern

cape and come to jhb because of my mother
was very sick her and have one one to look
after her but I came in jhb and hunt for
anather job.
13. Working as a Substitute teacher and making

new ways to teach new methods for kids to
learn.
14. The riskiest decision i've ever made was to

nearshore the develipment of the womens
network instead of going with the much safer,
but much more expensive (both financially
and timewise) internal solutions offered. The
situation was that interally I was told it would
take 1 year and 5.1 M to develope the network.
I decided to do dev in AR and was able to
complete it in less than 1/2 the time and for
750k.
see more answers
Question 8 of 20

used good judgement and logic to
solve a problem.
1. At the peroid of doing my project work, I lead

the team. On that time I made some decisions
like team formation etc. And comes to our
project I suggest the idea to do our project.
The idea is about logical and some many
complecations involved in it. Solve all those
problems and made a simple efficient design.
And that project is so well appreciated by the
externals.
2. Describe a time when you solved a particularly

challenging programming problem.
3. I try to approach every problem solving

solution with good judgement and logic.
4. By listening to customer describe a problem, I

was able to determine the actual issue and
resolve based on my ability to listen and
comprehend customer needs.
5. By listening to customer, was able to use

experience to determine customer needs and
to help achieve his goal.
6. I have had numerous clients that do not

understand the titration on a certain
medication. The clients typically insist they
needed more medication. I prepared a chart
that provided a visual of exactly how much
medication remained in their system after 24
hours, and how much each day thereafter. This
gave the client more information about how
the medication builds in the system.
7. The drain nipple in the bottom of AC riser blow

and start to flow the entire level. I immediately
went to shutdown the main valve for that riser
to insulate the problem and restore the system
for the part of building that was not affected,
in about 30 minutes everything was back to
normal except for the area that was
compromise.
8. A woman came up to me with A VERY BAD

temper and I listened to what he had to say I
was evaluating what he was saying so I ended
up being understanding and I gave him the
number for patient advacacy so he could talk.
9. There was an acct that should have been

stopped but had not. I saw that there had
been multiple cash withdrawls and the first
one had come back insuff funds but somehow
had allowed more cash withdrawl. the cm was
at a casino I sent the acct to leadgate and they
forwarded the account to cbo for review.
10. That's in my home.. When my parents used to

have serious arguments leading to divorce, I
gave them such lectures that they can never
forget. Such as:what will my little sibblings do.
11. I was troubled by the policy of contractors

having keys to my warehouse with millions of
dollars of equipment on hand. I brought this
up to management and apparently they were
not aware. The policy was changed on the
spot and all contractors were only allowed
access during working hours and when a
regular employee was on duty.
12. Delay logic far the power off for projector.
13. At my last job, I was a senior waitress and

bartender, I basically supervised the floor and
the employees and dealt more with
welcoming the customers and making sure
they were pleased. On a rainy week night with
the hotel bar and restaurant pretty empty, the
F&B manager came and said that there were
two wedding tastings that night and he forgot
to tell us. Since the manager had to be in the
boardrooms organizing them for various
meetings for the next morning, I told him I'd
handle it. Being that the server on usually did
the wedding tastings along with myself, we
discussed it and I decided that it would be
better if he handled the two wedding tastings
only, and I would handle the rest of the
restaurant. We presented our decision to the
chef and he was fine with it so problem solved.
For some reason, since it was raining a lot
outside most guests decided not to leave the
hotel that night, so a bit later, the restaurant
was completely full of one seaters all down for
dinner. I informed all of them of the situation
and that I would be with them as soon as
possible. I then called room service and asked
him to come help us run the food to the tables
when he wasn't on call. That night could have
been a complete disaster, but by 9pm the
entire restaurant bar area seemed to be so
peaceful and everyone pleased. When the
manager came in to check and see how the
night went, he was in shock to see the place
packed, only a handful of us working, but for
some reason, everything went perfect.
14. We had a patient once who was very

intoxicated and could possibly of taken drugs.
I made the decision to not give her anything to
drink. I noticed she was in shock I responded
by laying her down and getting her legs
elevated and calling for an ambulance.
15. Many things happened I will coll and slove the

problem.
see more answers
Question 9 of 20
Describe a time when you

motivated yourself to complete an
assignment or task that you did
not feel like doing.
1. When I had a heavy workload I had to

complete all in the same day I did not want to
complete the task but I was confident that I
could get the job done the result was very
effective and I was satisfied with my work.
2. At the U of U and the Salvation Army, I had to

clean the men's bathroom. I just called in the
door to check if anybody was still in there. If
there was no answer, I would just go in to
clean.
3. I put myself in the customers place and want

to treat them as I want to be treated. Knowing
that motivates me to insure customer
satisfaction.
4. Motivate myself by trying to get it done as

soon as possible so I do not have to worry
about it later.
5. Once at sales associate I was tired and sick but

that day was last day and we had to sell at
least 25 more sim cards. I was determined to
achieve the target so motivated my self to
complete the target and by the end of the day I
was successful in completing it.
6. I wasent feeling the best, but pushed myself to

get the assignment done.
7. Classes with meat science.
8. Taking over the operationalization of VOD

delivery to linear set top boxes tops the list of
ongoing tasks I oversee that I am not
interested in doing. That being said, I am a bit
OCD when it comes to making sure things
under my purview are done and done right, so
once I realized there was no escape, I
embraced it as a new challenge and have
actually grown substantially as a result of the
learnings I have gathered about linear TV
9. I had to complete a ten page book report in

college. I kept in the back of my mind end goal
which was to make a good grade in course. I
broke the report up in sections and completed
none less than a page a day.
10. I always tell myself to be open minded

because I will not always get what I want so I
will work hard at it and seek opinion from
other people to complete the assignment.
11. Budgeting for the next season was put upon

me when the head of Fitness had to leave
because his wife was having a baby. I did the
job even taking some work home and
submitted on time. The next season he did the
entire plan.
12. The largest section in our store is the medicine

isle. Everyone dreads stocking it. I always tell
myself that it has to be done and I often
reward myself with ice cream or a treat after
work for completing. It.
13. Any task I receive to do is something new, so I
am open for new challenges, any task from
there is impossible to do. In this situation I
motivate myself doing more, learning more,
be the best.
14. Ladders. Back stock room. Inventory scanning

prep. Not my section thrown on me at last
minute. It needed to be done.
see more answers
Question 10 of 20

were in danger of missing a
deadline. What did you do?
1. Will try my best upto certain possible level to

safe guard my team mates.
2. I was in the this group we had a project that

was due but we had to work real hard to reach
the goal..
3. When I had to work in a team and my team

mates were not taking the work serious and
we were almost not able to complete the
project I had motivated the team to work
harder so that the project could be completed
on time.
4. Usually in danger of missing deadline when

needed parts were going to be late in arriving.
Determined options and was able to make
temporary repairs until needed parts arrived.
5. To accomplish a deadline, we worked over

night &finished the work.
6. I gathered the group and we decided as a team

how to meet the deadline by delegating the
work to the appropriate associates with each
associate feeling positive in completing the
task.
7. Work all night till we accomplished it.
8. Recently, my school was preparing for our 5

year accreditation. All faculty and staff were
assigned to groups to address different
standards. We were close to our deadline and
still needed to cite evidence for our self
assessments. I noticed a lot of the standards
were over lapping so I suggested each
standard group share their evidence in a
google format so we could share the evidence.
This saved us time and allowed us to meet our
deadline.
9. I've never been in that situation because I use

my time wisely and like to get things done
right then and there.
10. Once we had to do audit. But there was not

enough time to do that therefore I called my
supervisor either we will have to extent it or do
the overtime to finish it after a little discussion
with my supervisor shared all the info about
the audit and nature of work he allowed us to
do the overtime and get the work done with in
deadline date.
11. The rfp was due and we performed change

management to crash the schedule and
eliminate details of the dependencies and
estimated what we would need.
12. I was in charge of sending out the cases for

patients scheduled for crowns. I needed to
send it out before I left for the weekend but
forgot to take it when I left. I remembered the
next day and went back to the office and sent
it out overnight mail so there would not be a
delay for the patient.
13. Told the group if they didn't get there act

together that drags everyone down. If they
wanted to mess around I would ask the
teacher for them to leave to group.
14. At FIU, in one my lab courses I worked with a
group to complete a video-based research
project on a certain species of monkeys. As the
deadline was approaching, we realized that we
needed more data and video footage and had
to edit the footage as well. I came together
together with the 3 other members and came
up with a schedule where we can either come
alone or together to take the footage, data,
and editing I made myself more available
since I lived nearby the research location.
Once we collected all our data/footage we
then meet up together for editing. We actually
finished our project a few days earlier than the
deadline and made an A on our project.
15. Primate Biology Lab group project.
see more answers
Question 11 of 20
Have you ever worked in a

situation where the rules and
guidelines were not clear? How
did you cope?
1. Very seldom does this arrise but when it does

a new policy is sent out with paychecks for all
to sign and then filed.
2. I already experienced that situation where the

rules and the guidelines were not clear.I
accidentally did was when I put all my
homeworks in a sheet of paper and our
teacher told us to pass it online.I was so
disappointed on that time because I worked
hard for it but I didn't pass it because we need
to passed it via online. I just talked to our
teacher if I can passed my homework because
it's my fault and I mean it.I just want to try if
my teacher would get my homework.
3. Did not love it. Tried to create my own

projects, had to train myself on various topics.
4. Working as a quality control supervisor there

was not a benchmark for quality and I was not
given proper training so I had learn it on my
own or asked the manager which I was unsure
about.
5. I asked the manager what they would like me

to do first and asked for a detailed list of
instructions.
6. Every job I worked rules were clear and listed

in employee hand book.
7. It happens at school al the time especially

final projects or a lab work. What I do is that I
go back and talk to the professor just clarify
what he really want me to do. I try not to
assume but rather asked mere questions to
complete it.
8. At a country club where I managed the pool.

Many groups would come to the pool and
expected different treatment. The CEO
manager would let me know it was up to my
discretion as long as the problems never came
across his desk. I just went with the flow on it
and really only had two bad situation over a
seven year time period.
9. We often have to place signs up near the

products that are on sale for the week at work.
Our As seen on tv sale stickers were not
specific on which items were apart of the sale.
I did not want to place them incorrectly and
misinform customers so I inquired with my
supervisor to what the specific guidelines
were for placing the signs. She was unsure
herself and decided that we would hold off on
that section for this week.
10. Yes, I had this kind of situation. I felt bad,

without rules and guidelines we are like
animals. Everyone do what they want, so this
is a disorganized company . I don't like to work
in this environment, it is chaotic.
11. Everyday. Returns are not black and white.

Lots of shades of gray. Customer
Accomodations.
see more answers
Question 12 of 20

showed initiative by taking the
lead on a team project.
1. In our village. I was the officer in charge for all

of the projects that we planned to do in our
playground mostly in our basketball court.
Then one day the basketball ring broke. And
no one will do that and took the lead to bring
it to the welding shop. The and after that I put
it again to the ring board.
2. At Barber Foods, I volunteered for Six Sigma

training and to lead the Process Improvement
project for the packaging process. I had
to pick a team members, set up meeting
schedules and goals, and ultimately report
results to senior management. I
am always looking for opportunites to
demonstrate my leadership abilities.
3. When I am at team leader that point of time .
4. All through school. I always took the

assignment.
5. This year I am secretary for my hall council. In

the beginning of the term we had a bake sale
that was assigned to the treasurer. She didn't
do her job and me and another member
volunteered our time to get it done. We made
our way to Target to by everything, I payed for
all of the supplies, and we spent hours in the
kitchen getting everything done so that hall
councils event would actually get done.
6. Research and suggest possible solutions and

set goal & objective.
7. I have been given task before in the initial

project of portfolio I studid it with co members
and as the time passes I took controll of that
and eventually leading the project.
8. In my city there was British Council Library for

past 42 years but due to global policies BCL
authorities declared to shut the down the
Bhopal unit.Bhopal had 5000 library members.
I was a regular visitor to the library as it was
my most trusted and only knowledge
nest.When the news about the closure came,
members just moaned over but I looked out
what can be done to save it.So, I gathered
members who implicitly or explicitly wanted
to save the library and made them understand
that their voice can help in saving this library.I
was the leader of th campaign and we could
successfully complete it with success.
9. Many times I stepped up to complete tasks

that others were not inclined to do for various
reasons on our volunteer team and for co-
workers. I pushed myself from my comfort
zone to gain experience and to secure my
place as a team player.
10. Simple answer which I answered in the 4th

when every one lost hope and we came up
with a new and innovative and flexible
thinking. I've never got one because we all
think the same we are not working for others
we are working for our selfs.
11. Physiology lab when we dissected.
12. I can proudly say I thought and coordinated

the GRC3project all by myself, especially
liasing with the group of collaborators in
Vienna.
13. I have never taken lead in anything before but
would love to have the opportunity to do so.
14. We had to find our own research and come

back together with it all, so I assigned
everyone what part of the topic to research.
15. As an electronic technician, often times I

would be the first person to work with many of
our new medical monitors.I would be the first
person to work with equipment that generally
would have software or hardware bugs. This
was when I would have an opportunity to be
able to make quick changes through trial and
error to where I could make a hardware
change, test, and often find a solution to
report back to our engineering team.
see more answers
Question 13 of 20

had to make a decision without all
the information you needed.
1. As a Marketing Manager I had to convince

upper management to give me advertising
dollars based on gut feeling sometimes when
a new publication would begin. At Wrights, I
saw an opportunity to commit to a year's
worth of advertising in a new quilting
publication which was outside our 'usual'
presentation schedule. I felt it would reach a
larger audience and lay groundwork for some
new types of product I wanted to bring in. I did
convince them to give me a portion of the
money I had asked for and it paid off. The
magazine was a huge success and did not even
take the standard time to build readership. I
followed up by publishing the success in a
company newsletter to support
management's decision and give them a
comfort level with my judgement for the next
time I came to them with an opportunity.
2. Team leader so that point of time to lead the

group.
3. Try to best understand the situations. And

come up with the best soulution.
4. Last summer, working at Hollister, on my first

day of work I was told to dress the
mannequins based on the sheet that came
with the outfit for that mannequin. All my boss
told me was how to take off and put on the
pants and handed me pins and a stapler and
told me to make it look exactly like the sheet. I
was slightly confused, but I knew that he
didn't have time to bother with my small
questions so I just tried to use the pins and
stapler that he gave me to my best ability. He
ended up having a few corrections for me, but
said that overall I had done a good job.
5. Make a research, ask someone who can help

you to enable you to make a good decision.
Experience can also help you to decide on
things.
6. If I think it is in the interest of the organisation,

both financially and reputation of the
company one shoud make decision withut
having full informations. Eg row materials at
low price from the suppliers with short time
limits.
7. I would like to present the example when last

year year we had to make our projects and had
to submit its name beforehand so, we glanced
at further aspects of the project and finally
decided to make one where we didnt had all
the technical information of the platform we
would be using for the coding and its
challenges.
8. In general, I have found that many times you

can't possess all information regarding
decisions. However, it has been my policy to
investigate all avenues available to me prior to
decision making, including professional, legal,
personal, and electronic information to come
to the best decision I can in the circumstances
surrounding the situation. 
 
9. No answer that I can think of here.
10. My kids going somewhere that I did not know

who was going 
11. I am a scientist if I don`t have the information

I look for it. In a way you could be called to
make something similar when you are about
to write \n abstract for a congress
partiscipation, and you have to outline the
direction your research is about to go to,
without knowing the actual results yet.
12. I havent made any decision with all the

information but would love to get the
opportunity to do so.
13. I would often encounter these type of

situations at work. I would typically make
phone calls to vendors that we would
purchase parts from. I would then order
various sampes, test them, and then either
make a decision or suggestion with regard to
my opinions to my team.
14. When customer brought back product for

refund without receipt.
15. There was a small chemicla spill in our lab. No

one would say what happened but continued
to work. I made the decision to evacuate the
building and dealt with the spill.
see more answers
Question 14 of 20
When have you had to make a

split second decision? How do you
react under unexpected pressure?
1. A time I made a split second decision was

when jane doe had quit without notice I
volunteered to stay and work her shift until the
replacement showed up.
2. When I saw a child run into the road and I

quickly yelled and helped him back to safety.
3. I was going to have a difficult exams the

morning after a class presentation and I told
my team member that I might not show up so
he had to that part alone but few seconds to
the presentation I decided to come to class
and do my part and it was our turn to present.
My group appreciated it because I answered
all the questions.
4. When I resigned from shipping company. My

decision was taken after a long period of
thinking.
Question 15 of 20

had to learn something new
within a short deadline.
1. I was able to learn very quickly because im a

fast learner and I am a problem solver so when
i.
2. I was assigned to a new position and needed

to learn and new data input system.

would try to do it myself. If I can't, I would ask
another employee to help me get started. But
I'm usually a fast learner.
4. I learn by first hand experience, getting my

hands dirty. If needed I will read or watch
videos as well.
5. Flash cards and memorization.
6. The easier way for me is to write notes and

asked more questions to have more
knowledge on it and practice them.
7. Principals 7 hour exam. I set up a schedule and

followed it precisely and scored 92%.
8. I spent much time reading and doing searches

about the topic.
see more answers
Question 16 of 20
Tell me about the most

competitive work situation you
have experienced. How did you
handle it, and what was the
result?
1. The most competitive work situation I faced

was being a, server, making sure every
customer was happy.
2. My supervisor threatened to give me tough

questions for an exams by telling me he knew I
will fail and he ended up doing it but I kept it
cool and when I failed I promised my manager
I will practice more and do much better in the
second one. I was giving a second chance.
3. Supervising 125 employees. Scheduling and
hiring the right supervisors. The result was no
accidents and good customer service.
4. The most competitive work was in sales, there

emplyees are all the time in competition
because the sales give us the motivation to
work, the results are the most important.
Competitors also gives us difficulties, so
practice, hard work, perseverance and
persistence are the ace up the sleeve.
Sometimes I won, sometimes I lost.
Question 17 of 20

had to adapt to major change in
the workplace. How did you cope?
1. I will analysis the difference and check for

solutions to update myself for that change.
2. A major change in a job was when I moved out

of the location and had to find another job.
3. I used to work during the day but a position

opened for night shift and I had to adjust to
working in the night. I do most of my school
during the day and take much rest during the
weekend.
4. Reduced teachers in our department so I

helped by teaching health class and creating
the online curriculum.
Question 18 of 20
Think about a difficult boss,

professor or coworker. How did
you successfully interact with this
person?
1. My teacher was very strict on her students at

first I could not understand why she was so
mean and at the end of the semister I realize
she only wanted to see her students succeed
and become something.
2. I had a professor that was extremely difficult. I

made sure to ask questions to anything I
didn't understand.
3. Sometime because the bosses previous

experience it makes them difficult so I
wouldn't dwell on their actions but I will focus
on what they really want from me so I can
work hard on it to keep our relationship going.
4. I had an English teacher with that had a severe

disability and was hard to understand but
required perfection out of his students. I spent
one on one time with this professor in his
office learning his ways and needs.
Question 19 of 20

undertook a project that
demanded a lot of initiative.
1. 6. Tell us about the last time that you

undertook a project that demanded a lot of
initiative.
2. I dint took any project.
3. Planning a baby shower takes alot of

preparation and planning, but was alot of fun
to decorate.
4. When my project topics are not feasible and I

think it might not help us a lot, I take the
initiative to look for other topics that will be
convincing enough for my team members to
drop what they previously decided. I have to
get more information about those topics.
5. Building a 30 foot bridge to help a student

with his eagle scout project and finding out we
needed a back hoe because the ground was to
packed to dig by hand. Contacted numerous
construction firms who provided and machine
on three different occasions.
see more answers
Question 20 of 20
Tell me about your learning style

and study patterns.
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