TG02

Information System, Third Canadian Edition Rainer
Tech Guide 2
Software
Question Type: True/False
1) Software is typically quite complex.
Answer: True
Learning Objective: Discuss the major software issues that confront modern organizations.
Section Reference: TG 2.1 Introduction
Difficulty: Easy
2) As hardware costs have decreased over the past 20 years, software costs have also decreased)
Answer: False
Difficulty: Easy
3) Software consists of computer programs, which are sequences of instructions for the computer.
Answer: True
Section Reference: TG 2.1 Introduction Difficulty: Easy
4) Computer hardware and software are designed to be general purpose)
Answer: False
5) Application software cannot be run on computer hardware without systems software)
Answer: True
6) Computer code is generally efficient, well designed, and contains very few errors.
Answer: False
Section Reference: TG 2.2 Software Issues
Difficulty: Easy
7) Companies who develop software for sale license that software for use to protect their product from
being copied and distributed illegally.
Answer: True
Difficulty: Easy
8) Open systems refers to a model of computer products – hardware, operating systems, and application
software – that allow any computing device to be seamlessly connected to and interact with any other
computing device)
Answer: True
Difficulty: Easy
9) The operating system supervises the overall operation of the computer.
Answer: True
Learning Objective: Differentiate between the two major types of software and describe the general
functions of the operating system.
Section Reference: TG 2.3 Systems Software
Difficulty: Easy
10) The user interface is the most sophisticated on enterprise operating systems and the least
sophisticated on desktop operating systems.
Answer: False

Difficulty: Easy
11) Packaged application software addresses a specific or unique business need for a company.
Answer: True
Learning Objective: Identify the major types of application software.

Section Reference: TG 2.4 Application Software
Difficulty: Easy
12) Off-the-shelf application software consists of specific software programs developed for a particular
company by a software vendor.
Answer: False

Difficulty: Easy
13) Personal application software consists of widely used packages such as word processing,
spreadsheet, communications, and graphics software)
Answer: True

Difficulty: Easy
14) Open-source software is not licensed.
Answer: False
Difficulty: Medium
15) Debugging is one of the most expensive and time-consuming components of software installation.
Answer: True
Difficulty: Medium
16)Application software allows system software to run.
Answer: False

Difficulty: Easy
Question Type: Multiple Choice
17) Over the past 20 years, hardware costs have _____, while software costs have _____.
a) Increased, increased
b) Decreased, decreased
c) Decreased, increased
d) Increased, decreased
e) Increased, remained level
Answer: c
Difficulty: Medium
18) Today, software comprises a larger percentage of the cost of modern computer systems than it did in
the early 1950s. Which of the following reasons account(s) for this development?
a) Hardware costs have decreased.

b) Hardware performance has increased.
c) Software has become increasingly complex.
d) Building software applications remains slow, complex, and error-prone.
e) All of these
Answer: e
Learning Objective: Discuss the major software issues that confront modern organizations..
Section Reference: TG 2.1 Introduction Section Reference: TG 2.1 Introduction to Software
Difficulty: Medium
19) Which of the following is not a reason why software currently comprises a larger percentage of the
cost of modern computer systems than it did in the early 1950s?
a) Hardware costs have increased.

b) Hardware performance has increased
c) Software has become increasingly complex.
d) Building software applications remains slow, complex, and error-prone.
e) None of these
Answer: a
Section Reference: TG 2.1 Introduction Difficulty: Medium
20) Which of the following is not an overall trend in software?
a) Increased complexity
b) Increased cost
c) Increased number of errors
d) Increased amount of mainframe software written by users
e) Increasing percentage of the costs of information systems
Answer: d
Difficulty: Medium
21) _____ is(are) a written description of a computer program’s functions.
a) Explanatory instructions
b) Documentation
c) Graphical user interface
d) Plug and play
e) README files
Answer: b
Difficulty: Easy
22) The overall trends in software include all of the following except:
a) Increased complexity.
b) Increased cost.
c) Increased number of defects.
d) Increased security.
e) Increasing percentage of the costs of modern computer systems.
Answer: d
Difficulty: Easy
23) The _____ complexity of software results in a _____ potential for errors.
a) Decreasing, decreasing
b) Decreasing, increasing
c) Increasing, decreasing
d) Increasing, level
e) Increasing, increasing
Answer: e
Difficulty: Medium
24) _____ are sequences of instructions used to direct the workings of a computer.
a) Computer programs
b) Microcode instructions
c) Assembler commands
d) Systems software
e) Input/output instructions
Answer: a
Section Reference: TG 2.1
Introduction Difficulty: Easy
25) The set of computer programs used to manage hardware resources is called:
a) Microsoft Office Suite.

b) Application software.
c) General software.
d) Systems software.
e) Personal application software.
Answer: d
Section Reference: TG 2.1 Introduction Difficulty: Medium
26) The set of computer instructions that provides specific functionality to a user is called:
a) Transaction processing software.

b) Application software.
c) General software.
d) Systems software.
e) Microcode
Answer: b
27) Which of the following is not a characteristic of today’s typical software?
a) It s efficient.
b) It is full of errors.
c) It is poorly designed.
d) It is expensive.
e) It is an art as well as a science.
Answer: a
Difficulty: Medium
28) The concept of _____ refers to competing computing products working together.
a) Open-source software
b) Software-as-a-Service
c) Object-oriented software
d) Application software packages
e) Open systems
Answer: e
Learning Objective: Analyze the advantages and disadvantages of open-source software.

Difficulty: Easy
29) In order to protect their software from illegal distribution, vendors often rely on _____.
a) Secure packaging
b) Private security agents
c) Software licensing
d) Internet-based distribution methods
e) Personal honesty
Answer: c
Difficulty: Easy
30) _____ is software whose source code is available at no cost to developers and users.
a) Freeware
b) Shareware
c) Open systems
d) Open-source software
e) Software-as-a-Service
Answer: d

Difficulty: Easy
31) Which of the following is not an advantage of open-source software?
a) It produces high-quality code.

b) It produces code that can be changed to meet the user’s needs.
c) Bugs are discovered quickly.
d) Support is available only through online communities of core developers.
e) It produces reliable code.
Answer: d

Difficulty: Medium
32) Which of the following is not a function of the operating system?

a) It allocates CPU time and main memory to programs running on the computer.
b) It provides an interface between the user and the hardware.
c) It supervises the overall operation of the computer.
d) It increases the complexity of the system to the user.
e) None of these
Answer: d
Difficulty: Medium
33) The main system control program is the _____.
a) Operating system
b) Cache software
c) Virtual memory
d) Security monitor
e) Multithread register
Answer: a
Difficulty: Easy
34) The _____ allows users to exert direct control of icons on the computer screen.
a) Systems software
b) Application software
c) Graphical user interface
d) Plug-and-play
e) Operating system
Answer: c
Difficulty: Easy
35) Creating specific application software using an organization’s own resources is called ____ .
a) Outsourcing
b) Consultant-based development
c) In-house development
d) Contract software
e) Documentation
Answer: c

Difficulty: Easy
36) _____ programs are often used to analyze financial data)
a) Database
b) Word processing
c) Spreadsheet
d) Graphics
e) Communications
Answer: c

Difficulty: Easy
37) Jun is getting ready to open a store in her home town to sell unique lamp bases and shades. She has
bought a laptop to use in the store for all of her operating needs. One of the first applications she needs
is one to handle her accounting and checkbook. How might she obtain such an application?
a) Open-source software
b) Software-as-a-Service
c) Object-oriented software
d) Application software package
e) Open systems
Answer: d
Difficulty: Easy
38) Jun has bought an accounting package for her business, which involves selling unique lamp bases and
shades. She wants to hire some part-time help to assist her in implementing and becoming comfortable
with the new software.. Which of the follow skill sets would be the most beneficial for this worker to
possess?
a) Business processes
b) Operating systems
c) Programming languages
d) HTML
e) Open systems
Answer: a
Difficulty: Medium
39) Jun has bought an accounting package for her business, which involves selling unique lamp bases and
shades. She and a part-time employee are getting up to speed on the package but are having trouble
matching her business processes to the software) What does Jun have to do to make the software more
effective?
a) Change the UI
b) Change the way the program works
c) Change her business processes to match the software
d) Install an updated version of the software
e) Hire another part-time worker to help
Answer: c
Difficulty: Medium
40) ____________ is the sequence of instructions for the computer.
a) Computer program
b) Software
c) Stored program concept
d) Documentation
Answer: a
Section Reference: Introduction
Difficulty: Easy
41) _______________ is a set of computer instructions that provide more specific functionality to a user.
a) Application software
b) Documentation
c) Hardware
d) Systems software
Answer: a
Difficulty: Easy
42) ______________ software is available at no cost to developers or users.
a) Free
b) Proprietary
c) Open source
d) Operating system
Answer: c
Difficulty: Easy
43) ____________ refers to a group of computing products that work together.

a) Collaboration
b) Open source software
c) Open systems
d) Stored program concept
Answer: c

Section Reference: Software Issues
Difficulty: Medium
44) Which of the following is NOT a benefit of open source software?
a) Compatibility
b) Flexibility
c) High quality
d) Reliability
Answer: a

Section Reference: Software Issues
Difficulty: Medium
45) The ____________ is the main system control program, which supervises the overall operations of
the computer, allocates CPU time and main memory to programs, and provides an interface between the
user and the hardware.
a) application software
b) GUI
c) operating system
d) social interface
Answer: c

Section Reference: Systems Software
Difficulty: Easy
46) The paperclip in Microsoft Office is an example of a ____________.
a) application software program

b) GUI
c) operating system program
d) social interface
Answer: d
Learning Objective: Differentiate between the two major types of application software.
Difficulty: Medium
47) Linux is a(n) _________, ___________.
a) open source, application software program

b) open source, operating system
c) proprietary, application software program
d) proprietary, operating system
Answer: b
Learning Objective: Describe the advantages and disadvantages associated with systems software.
Difficulty: Medium
48) ___________ is NOT an example of application software.
a) Desktop publishing
b) GUI
c) Personal finance
d) Spreadsheet
Answer: b

Section Reference: Application Software
Difficulty: Easy
49) _______________ provides the tools for data retrieval, modification, deletion, and insertion.
a) Communication
b) Data management
c) Desktop publishing
d) Personal information management
Answer: b

Difficulty: Easy
50) ______________ is(are) a general-purpose, off-the-shelf application program designed to help

individual users increase their productivity.
a) A package
b) A browser
c) Personal application software
d) Presentation graphics
Answer: c

Difficulty: Medium
Question Type: Essay

51) Discuss the reasons why software is more costly than hardware in today’s information systems.
Difficulty: Hard
52) What are the overall trends in software?
Difficulty: Medium
53) Describe the various types of application software.

Difficulty: Medium
54) Discuss the importance of software defects.
Difficulty: Medium
55) Describe the factors to be considered for software selection.
Difficulty: Medium
56) Discuss the importance of software licensing.
Learning Objective: LO TG2.1 Discuss the major software issues that confront modern organizations.
Difficulty: Medium
Question Type: Fill-in-the-Blank
57) ______________ is a set of computer programs that enable the hardware to process data.
Answer: Software
Difficulty: Easy
58) ___________ written description of the program’s functions.
Answer: Documentation
Learning Objective: Compare and contrast systems software and application software, and explain how
information workers utilize both types of software in the modern business environment.
Difficulty: Easy
59) _________ refers to a computer program that has been developed by a vendor and is available for
purchase in a prepackaged form.
Answer: Package

Difficulty: Easy
Legal Notice
Copyright © 2014 by John Wiley & Sons Canada, Ltd. or related companies. All rights reserved.
The data contained in these files are protected by copyright. This manual is furnished under licence and may be used
only in accordance with the terms of such licence.
The material provided herein may not be downloaded, reproduced, stored in a retrieval system, modified, made
available on a network, used to create derivative works, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, scanning, or otherwise without the prior written permission of John Wiley &
Sons Canada, Ltd.

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Information System, Third Canadian Edition Rainer

Question Type: True/False

1) Software is typically quite complex.

4) Computer hardware and software are designed to be general purpose)

5) Application software cannot be run on computer hardware without systems software)

9) The operating system supervises the overall operation of the computer.

Section Reference: TG 2.3 Systems Software

Learning Objective: Identify the major types of application software.

Learning Objective: Identify the major types of application software.

Learning Objective: Identify the major types of application software.

14) Open-source software is not licensed.

16)Application software allows system software to run.

Learning Objective: Identify the major types of application software.

Question Type: Multiple Choice

a) Hardware costs have decreased.

a) Hardware costs have increased.

20) Which of the following is not an overall trend in software?

21) _____ is(are) a written description of a computer program’s functions.

e) Increasing percentage of the costs of modern computer systems.

a) Microsoft Office Suite.

a) Transaction processing software.

27) Which of the following is not a characteristic of today’s typical software?

Learning Objective: Analyze the advantages and disadvantages of open-source software.

Learning Objective: Analyze the advantages and disadvantages of open-source software.

31) Which of the following is not an advantage of open-source software?

a) It produces high-quality code.

Learning Objective: Analyze the advantages and disadvantages of open-source software.

32) Which of the following is not a function of the operating system?

33) The main system control program is the _____.

Learning Objective: Identify the major types of application software.

36) _____ programs are often used to analyze financial data)

Learning Objective: Identify the major types of application software.

40) ____________ is the sequence of instructions for the computer.

42) ______________ software is available at no cost to developers or users.

43) ____________ refers to a group of computing products that work together.

Learning Objective: Analyze the advantages and disadvantages of open-source software.

44) Which of the following is NOT a benefit of open source software?

Learning Objective: Analyze the advantages and disadvantages of open-source software.

Learning Objective: Analyze the advantages and disadvantages of open-source software.

46) The paperclip in Microsoft Office is an example of a ____________.

a) application software program

47) Linux is a(n) _________, ___________.

a) open source, application software program

48) ___________ is NOT an example of application software.

Learning Objective: Identify the major types of application software.

Learning Objective: Identify the major types of application software.

50) ______________ is(are) a general-purpose, off-the-shelf application program designed to help

Learning Objective: Identify the major types of application software.

Question Type: Essay

52) What are the overall trends in software?

53) Describe the various types of application software.

Learning Objective: Identify the major types of application software.

54) Discuss the importance of software defects.

55) Describe the factors to be considered for software selection.

56) Discuss the importance of software licensing.

Question Type: Fill-in-the-Blank

58) ___________ written description of the program’s functions.

Learning Objective: Identify the major types of application software.

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47) Linux is a(n) _, ___.