Application Framework (TAM)

Frameworx Release 16.5

STRATEGY, INFRASTRUCTURE & PRODUCT OPERATIONS SUPPORT & READINESS FULFILLMENT ASSURANCE BILLING
CAMPAIGN & FUNNEL MANAGEMENT COMPENSATION & RESULTS CHANNEL SALES MANAGEMENT
MARKET / SALES

• Create and promote leads • Create and promote contacts • Literature dispatching CUSTOMER SLA MANAGEMENT COLLECTION MANAGEMENT
CAMPAIGN MANAGEMENT SALES COMPENSATION
• Lead management • Sales quotation • Customer SLA issue reception • Customer SLA collection • Customer SLA analysis • Customer SLA violation management • Customer SLA reporting
• Campaign analytics COMPENSATION RESULTS REPORTING COLLECTION POLICY DEFINITION AND CONFIGURATION
• Campaign design
DIRECT SALES FORCE CUSTOMER PROBLEM MANAGEMENT • Collection flows creation • Collection rules definition
• Lead generation & management SALES AIDS
• Campaign execution & refinement SALES JOB AIDS • Opportunities dispatching • Sales quotes dispatching • Forecast analysis
• Campaign performance tracking • Opportunity & quote management • Territory management CUSTOMER PROBLEM QUALIFICATION & RECEPTION COLLECTION SETTLEMENT
SALES PRODUCT SUPPORT • Build payment plan • Payment plan monitoring
• ID customer/customer validation • ID services customer has subscribed to
FUNNEL/WORKFLOW MANAGEMENT DEALERS • Reception of problems from various sources • Problem triage • Access to a complete customer problem history database
SALES ACCOUNT MANAGEMENT • Customer Acquisition • Upgrade customer’s products / services COLLECTION POLICY EXECUTION AND MONITORING

BUSINESS PROCESS MANAGEMENT & WORKFLOW

CUSTOMER/PROSPECT DATA ACQUISITION CUSTOMER PROBLEM DIAGNOSTICS • Collection decision engine • Collection treatment management
SALES & MARKETING REPORTING • Sales account assignment • Collection execution monitoring • Manual intervention
SALES & MARKETING REPORTING TELESALES • Determine the source (root cause) of the problem • Utilize service performance and service problem management functions
• Sales account planning • Action items and follow ups • Holistic customer view • Multi media integration • Use diagnostics / testing tools to determine the actual cause • Use a detailed service inventory to create customer connectivity / topology view
• Order tracking capabilities • Cross sell / up sell recommendations • Order capture negotiation and activation • Scripting • Utilize the supplemental data to resolve the customer problem • Receive service quality of service violation data RECEIVABLES MANAGEMENT
• Correlate events associated with customer contact to determine source • Update the case with a “cause code”
PRODUCT STRATEGY / PROPOSITION MANAGEMENT RETAIL OUTLET RECEIVABLES MANAGEMENT
• Strategy capturing and management • Proposition organization • Customer information management • Contact and retention management • Order capture and negotiation • Problem resolution CUSTOMER PROBLEM REPORTING • Posting of invoice charge items from billing • Application of payments • Deposit management
• Link strategy to propositions • Link propositions to products • Self service kiosk • Agent portable device support • Retail store integration • Generate operational reports • Generate customer problem lifecycle tracking reports • Financial account management • Advance payment acceptance • Bill preparation
• Strategy delivery project management • Strategy performance reporting
VIRTUAL NETWORK OPERATORS CUSTOMER PROBLEM LIFECYCLE MANAGEMENT JOURNALIZATION
PRODUCT CATALOG MANAGEMENT • Customer information management • Contact and retention management • Order capture and negotiation • Billing management activities • Create a case if needed • Relate the given case to an existing case / trouble ticket if appropriate
Product Catalog Management is a realization of the Cross Domain Catalog Management application in the Customer Domain • Receivables and collection activities • Problem resolution • Data fencing • VNO personalization • Relate the given case to a workforce management dispatch • Tracking of the case, including the related activities FINANCIAL REPORTING
• Associate correct diagnostic code to the case • Case archival
PRODUCT LIFECYCLE MANAGEMENT PRODUCT PERFORMANCE MANAGEMENT AFFILIATES PAYMENT MANAGEMENT
• Solicit product requirements • Model products • Product campaign tracking • Product revenue reporting • Product cost reporting • Product capacity analysis • Mass service / product activation • Mass transaction feed of new orders CUSTOMER PROBLEM RESOLUTION • Payment interface management • Payment validation & authorization • Payment settlement
• Provide detailed product specifications • Introduce new products • Product cost management • Product inventory optimization • Product sourcing determination • Activation of service / product sold by affiliate • Registration of pre activated service / product • Taking necessary measures to address the problem and correct it
• Manage existing products • Obsolesce/retire products • Utilize resource / service problem management functions to repair customer product / service
BILLING INQUIRY, DISPUTE & ADJUSTMENT MANAGEMENT
• Implement marketing and offer strategies SOLUTION MANAGEMENT
SOLUTION REQUIREMENT CAPTURE PROPOSAL MANAGEMENT OFFER MANAGEMENT SOLUTION DESIGN CUSTOMER PROBLEM VERIFICATION & CLOSURE
• Verify with the customer that the problem has been fixed • Close the customer trouble ticket BILL INQUIRY
PRICE OPTIMIZATION SALES NEGOTIATION SOLUTION PRICING • Balance statement • List all invoices • View exact bill image • List all charges per invoice
• Verify that the service and/or resource level tickets closure • Document the cause code
• View unbilled charges • Generate bill on demand • View usage summary and details
CONTRACT MANAGEMENT
CONTRACT GENERATION CONTRACT IMPLEMENTATION CONTRACT TRACKING & STORAGE CASE MANAGEMENT DISPUTE MANAGEMENT
CASE DEFINITION AND CONFIGURATION CASE WORKFLOW ADJUSTMENTS
SALES PORTALS
INTERNAL SALES PORTALS INDIRECT SALES PORTALS
CASE CORRELATION & ANALYSIS CASE REPORTING CASE ARCHIVAL
PRODUCT

BILLING EVENT MANAGEMENT

CASE TRACKING & MANAGEMENT
• Oversees the transfer of the case to appropriate internal applications • Tracks the case until closed BILLING EVENT PROCESSING
• Provides status on the overall case • Raises jeopardies on the case as appropriate • Collection (including gateway functions) • Guiding • Distribution • Mediation • Enrichment
• Escalates jeopardies to appropriate management levels • Creates and manages case worklists • Analysis • Summarization • Correlation
• Updates the state of a case • Sequences the various steps of the case BILLING EVENT ERROR MANAGEMENT
• Notifies case has been closed / completed

DEVELOPERS PORTAL
• The ability to categorize unbilled events • Features to identify the error cause
• Correction capabilities • Re-distribution features to send the usage to the proper destination(s)
CUSTOMER INFORMATION MANAGEMENT CUSTOMER SELF MANAGEMENT
CUSTOMER HIERARCHY AND GROUP MANAGEMENT CUSTOMER PROFILE MANAGEMENT CUSTOMER SELF EMPOWERED ASSURANCE
CUSTOMER CREDIT MANAGEMENT CUSTOMER INTERACTION COLLECTION AND STORAGE CUSTOMER SELF EMPOWERED FULFILLMENT • Account management • Self registration to online services • Service requests management CUSTOMER SELF EMPOWERED BILLING
CUSTOMER SUBSCRIPTION MANAGEMENT • Product catalog and offerings browsing • Assigned products maintenance • Reports on fulfillment and SLA aspects • Service request submission • Service request amendment • Service request closure • Bill view • Unbilled charges view • Usage view
• Guided selling driven view for offer eligibility • Rate plans amendment • Corporate customer support • Users management • Alerts and notifications setting • Address book management • Payment capture • Dispute capture and resolution • Usage and charges comparison
TRANSACTIONAL DOCUMENT PRODUCTION • Shopping cart driven order management • Alerts and notifications setting • Access to call center agents • Service requests and SLA reporting • Corporate customer support • Penalties view • Address book driven usage view • Split statement for demarcation between calls
TRANSACTIONAL DOCUMENT FORMATTER TRANSACTIONAL DOCUMENT GENERATOR • Access to knowledge management
CUSTOMER

• Knowledge management access • Access to call center agents • Calls assignment for classification of usage • Reports on usage and charges • Corporate customer support
DOCUMENT DELIVERY DOCUMENT ARCHIVING database and solutions to common problems
• Partner integration

CUSTOMER & NETWORK CARE CUSTOMER SERVICE REPRESENTATIVE TOOLBOX Collection • Force account into collection / stop collection
• Inquiry handling

CONTACT CHANNEL MANAGEMENT ROLE BASED PORTAL CENTER ADMINISTRATION • Single sign-on • Centralized data entry • Customer information dashboard • CSR guidance • Collection inquiries – query treatment path • Change collection policy
• Embedded actions • Launch in-context common actions • Conversational scripting and collection history • Pause / resume collection treatment
CUSTOMER INSIGHT MANAGEMENT • Perform manual collection activities • Collection agent reassignment

API LIFECYCLE MANAGEMENT

CUSTOMER PROFILING CUSTOMER OPERATIONAL DECISIONING CSR FULFILLMENT CSR ASSURANCE • Payment arrangement settlement – Payment
CUSTOMER RECOMMENDED ACTION CUSTOMER EXPERIENCE MONITORING • Product catalog and offerings browsing • Order capture and negotiation • Order take-over and relinquish arrangement settlement with the customer Payment
CUSTOMER CONTEXT MAP BUILDING CUSTOMER SATISFACTION VALIDATION • Assigned product maintenance • CSR access to a specific order • Error resolution • Issue write-offs • Immediate Payment of Balance / Specific Invoice
• Jeopardy notifications • Orders administration • Business / financial / operational reporting • Manual intervention in collection treatment • Prepaid recharge

CUSTOMER LOYALTY MANAGEMENT

CUSTOMER PROGRAM MANAGEMENT CUSTOMER LOYALTY PRIZE MANAGEMENT CUSTOMER LOYALTY BALANCE MANAGEMENT
• Compatibility rules
• Inter layer aspects

• Loyalty program rules administration • Loyalty communications management • Loyalty subscription management
SERVICE CATALOG MANAGEMENT SERVICE INVENTORY MANAGEMENT
Service Catalog Management is a realization of the Cross Domain Catalog Management application CUSTOMER ORDER MANAGEMENT BILLING ACCOUNT MANAGEMENT
in the Service Domain SERVICE-RESOURCE INVENTORY • Service-resource relationship update SERVICE PROBLEM MANAGEMENT
• Service-resource relationship creation • Service-resource relationship deletion BILLING ACCOUNT CONFIGURATION MANAGEMENT
• Service-resource relationship update notifications • Service-resource relationship CUSTOMER ORDER ESTABLISHMENT
• Channel guidance and data capture • Customer and product data collection • Offering availability • Customer order validation SERVICE PROBLEM RECEPTION
• Service-resource relationship retrieval BILLING ACCOUNT ASSOCIATIONS MANAGEMENT
• Reconciliation / synchronization SERVICE PROBLEM ANALYSIS • Price plan determination • Shared allowances community • Charge distribution to pay means • Replenishment relation
CUSTOMER ORDER TRACKING & MANAGEMENT
• Verification that the service configuration matches the product features statement association • Charge association to billing account • Reporting • Billing
SERVICE INVENTORY RECONCILIATION / SYNCHRONIZATION • Correlation and consolidation of the various customer problems and resource troubles

FALLOUT MANAGEMENT INTERFACE BUS

• Service instance comparison • Service reconciliation exception management CUSTOMER ORDER ENRICHMENT • Prioritization of currently open service problems BILL CALCULATION DISCOUNTS CALCULATION
• Issuing service tests

API “BROKER” / “GATEWAY”

TAX CALCULATION
SERVICE

CUSTOMER ORDER ACCEPTANCE • Analysis of test results

• Entity state management

SERVICE TEST MANAGEMENT CUSTOMER BILL CHARGE CALCULATION

• Analysis of relevant fault of performance data COMMITMENT TRACKING
• Recurring
• Change management

SERVICE TEST STRATEGY AND POLICY MANAGEMENT CUSTOMER ORDER WORKFLOW MANAGEMENT • One time BILL CYCLE RUN MANAGEMENT

FALLOUT ORCHESTRATION
• View management

• Test rules defining the strategies for carrying out the test • Policies on interpretation of test results SERVICE PROBLEM CORRECTION & RESOLUTION SERVICE PROBLEM REPORTING • Usage INVOICE GENERATION
CUSTOMER ORDER LIFECYCLE MANAGEMENT

FALLOUT REPORTING
SERVICE TEST COMMAND AND CONTROL SERVICE PROBLEM MONITORING SERVICE PROBLEM TRACKNG AND MANAGEMENT
• Access the various service test devices • Command and control the various service test devices CHARGE CALCULATION AND BALANCE MANAGEMENT
CUSTOMER ORDER VALIDATION

API MANAGEMENT
SERVICE QUALITY MANAGEMENT CHARGE CALCULATION
SERVICE TEST LIFECYCLE MANAGEMENT CUSTOMER ORDER RULES MANAGEMENT • Service quality model establishment • Service quality collection & monitoring
• Scheduling • Retrieval of appropriate inventory data • Charge/credit calculation • Recalculation
• Service quality analysis • Service quality reporting • Proration of calculated charges/credits • Accumulate events
• Setting up the test configuration • Acquisition and management of test resources
• Test execution • Tear down of the test configuration PRIVACY DASHBOARD
• Test results interpretation • Reporting of test results back to the client SERVICE PERFORMANCE MANAGEMENT BALANCE MANAGEMENT
• Privacy Profile Type Creation • Privacy Data Exposure • Privacy Consent • Policy definition Unit reservation
• Management of service testing rules
SERVICE PERFORMANCE MONITORING • Balance inquiry • Support for multiple simultaneous sessions
SERVICE TEST LIFECYCLE MANAGEMENT • Service performance data collection, including end-to-end service data • Collection of relevant resource data • Replenishment • Spending-limit enforcement
• Data driven security

• Automated invocation of a test and retrieval of results • Manual test initiation and control • Service performance monitoring data accumulation • Service performance event correlation and filtering • Splitting charges • Threshold notifications
• Service data aggregation and trending • Credit and debit operations • Application of a payment to a balance
SERVICE ORDER MANAGEMENT • Communication of balance information to the financial systems • Provide transaction logs to support reporting activities
• Integrity rules

SERVICE PERFORMANCE ANALYSIS

• Versioning

RESOURCE LIFECYCLE MANAGEMENT SERVICE ORDER ORCHESTRATION: • Product/service order decomposition • Service order tracking & management

FALLOUT CORRECTION ASSISTANCE

FALLOUT RULES ENGINE
FALLOUT TECHNICIAN DASHBOARD
• Analyzing performance data received from service performance monitoring
• Determining the root causes of service performance degradations
RESOURCE COMMISSIONING & CONFIGURATION MANAGEMENT SERVICE DESIGN/ASSIGN: • Design solution • Assign/procure network resources • Procure access • Procure CPE • Provide recommendation
• Resource commissioning process • Resource configuration management
• Resource configuration logs • Resource configuration verification versus design SERVICE ORDER PUBLICATION
• Resource topology verification SERVICE PERFORMANCE REPORTING
Versus inventory management systems
SERVICE ORDER ESTABLISHMENT: • Service data collection • Service order validation • Service availability

COMMON COMMUNICATIONS – ENTERPRISE APPLICATION INTEGRATION

CAPABILITY SPECIFICATION MANAGEMENT
SERVICE CONFIGURATION MANAGEMENT
• Service parameters allocation • Service parameters reservation • Update service inventory
• Component relation management

SPARES & WAREHOUSE INVENTORY MANAGEMENT

• Database of all spares • Barcode / RFID tracking RESOURCE TEST MANAGEMENT • Compose a service configuration plan • Service configuration • Cross service dependencies
• Record location of spares • Record commercial information
• Entity data implementation

• Support retrieval, update, update RESOURCE TEST STRATEGY AND POLICY MANAGEMENT SERVICE ACTIVATION MANAGEMENT: • Plan service activation • Service configuration activation • Activation notifications
notifications and reconciliation • Test rules defining the strategies for carrying out the test • Policies on interpretation of test results

RESOURCE CATALOG MANAGEMENT RESOURCE TEST COMMAND AND CONTROL

Resource Catalog Management is a realization of the Cross domain Catalog Management • Access the various resource test devices
• Revision control

application in the Resource Domain • Command and control the various resource test devices or network elements required to perform resource testing
• Manage test heads
STRATEGIC PLANNING
• Analyze demand forecasts and utilization trends RESOURCE TEST SERVICES RESOURCE PERFORMANCE MANAGEMENT
• Determine optimum network deployments • Automated invocation of a test and retrieval of results • Manual test initiation and control
• Support strategic network sizing decisions RESOURCE PERFORMANCE ANALYSIS RESOURCE PERFORMANCE MONITORING

FALLOUT MANUAL CORRECTION QUEUE HANDLING

• Determine which locations are to become strategic sites RESOURCE TEST LIFECYCLE MANAGEMENT • Analyzing performance data received from resource • Performance data collection
• Introduce new technologies into the network • Scheduling • Retrieval of appropriate inventory data Performance monitoring • Performance monitoring data accumulation

FALLOUT AUTO CORRECTION

FALLOUT NOTIFICATION
• Determine network vendors, devices and configuration • Setting up the test configuration • Acquisition and management of test resources • Determining the root causes of resource performance degradations • Performance event correlation and filtering
• Determine the role of different technologies in the network • Test execution • Tear down of the test configuration • Provide recommendations for performance improvements • Data aggregation and trending
• Specify the generalized resource device and technology requirements • Test results interpretation • Reporting of test results back to the client And trend analysis
RESOURCE

• Support radio spectrum allocation • Management of resource testing rules • Management of test head resource capacity
• Inter catalog data integrity management

• Determining interconnect sites and capacity to other csps • Management of test head availability • Management of test results
• Support strategic data center locations, sizing, interconnectivity and resilience RESOURCE PERFORMANCE REPORTING
• Selection of application server vendors and infrastructure applications RESOURCE INVENTORY MANAGEMENT VOUCHER MANAGEMENT
• Support partner management with volume requirements • Resource inventory information model • Resource inventory retrieval RESOURCE LOGISTICS • Voucher ordering • Voucher distribution to dealers
• Resource inventory update notifications • Resource inventory update • Resource inventory reconciliation • Resource or kit distribution • Resource supply chain management • Voucher life cycle management • Reporting
IMPLEMENTATION PLANNING • People + part + event coordination • Resource logistics applications take input from
• Implement tactical plans locally • Provide physical implementation information • Stock balancing or distribution in reaction to Several functions to determine the need for resource
RESOURCE PROCESS MANAGEMENT
• Entity handling

Special events or disasters Distribution including

TACTICAL PLANNING • Supports links to vendors ERP • Provide jeopardy management • Warehouse stock level projections • Resource planning
• Componentization

RESOURCE CHANGE MANAGEMENT • Interfaces to Workforce Management JEOPARDY MANAGEMENT

• Implementing strategic plans at all technology layers • Support project management of build projects • Support collaborative project management across • Engineering work order management • Workforce management
• Provides the orchestration between planning duties • Supports interface to financial control in order to
• Support network rearrangement • Coordinate project activities with the suppliers business boundaries • Engineering project management • Resource problem management
and to manual network engineering activities authorize the expenditure
• Remedial relocation of network capacity in response to unpredicted demand • Network asset deployment workflow • Resource need identification
• Detailed design and implementation of interconnect with other operators
• Reactive planning for fulfillment
• Reactive planning for fault management WORKFORCE MANAGEMENT RESOURCE ORDER MANAGEMENT FAULT MANAGEMENT
• Reactive planning for performance management FAULT CORRELATION & ROOT CAUSE ANALYSIS
WORKFORCE SCHEDULE MANAGEMENT WORK ORDER ANALYSYS WORK ORDER ASSIGNMENT & DISPATCH RESOURCE ORDER ORCHESTRATION RESOURCE SERVICE ORDER VALIDATION FAULT SURVEILLANCE
PLANNING DESIGN AUTOMATION • Alarm correlation
WORK ORDER TRACKING & MANAGEMENT WORKFORCE MANAGEMENT REPORTING WORKFORCE CONFIGURATION AND SETUP FAULT CORRECTION & RESTORATION • Root cause analysis

APPLICATION INTEGRATION
• Applies algorithmic and heuristic analysis of the network RESOURCE DESIGN / ASSIGN RESOURCE ORDER PUBLICATION
• Use generalized capability view of the network • Resource availability FAULT REPORTING & ANALYTICS
• Supports forecasting functionality LOCATION MANAGEMENT • Resource order configuration management
• Location structure customization • Location search • Repository integrity
• Location replenishment • Location profiling • Change history

MANAGEMENT
USAGE MANAGEMENT

INFRASTRUCTURE
MANAGEMENT

NETWORK NUMBER INVENTORY MANAGEMENT • USAGE EVENT PROCESSING USAGE EVENTS ERROR MANAGEMENT

FALLOUT
CATALOG

• Number acquisition & inventory establishment • Number search • Number reservation • USAGE EVENT COLLECTION • USAGE EVENT CORRELATION • USAGE EVENT MEDIATION • Categorize unbilled usage events • Provides features to identify the error cause
• Number assignment • Number aging • Number tracking and reporting • USAGE EVENT GUIDANCE • USAGE EVENT ENRICHMENT • USAGE EVENT DISTRIBUTION • Provides correction capabilities • Provides re-distribution features to send the usage to the proper destination(s)

RESOURCE DOMAIN MANAGEMENT

RESOURCE ACTIVATION RESOURCE DISCOVERY RESOURCE FAULT & PERFORMANCE DATA MEDIATION
• Update the resource instance to perform the activation or deactivation • Update the resource to activate billing data collection • Parsing of data from one format to another • Pattern recognition
• Notify resource provision / control of the activation status • Update resource inventory with the resource status information OSS INVENTORY/DATA SYNCHRONIZATION MANAGEMENT • Correlation • Tools to set up and maintain parsing rules
• Queued / scheduled activation requests • Configuration validation and rollback
• Manage dependencies within, and across network elements through rules • Multi-vendor and multi-technology activation
• Multiple NE activation coordination • Confirm / identify available resources

SUPPLIER/PARTNER MANAGEMENT WHOLESALE / INTERCONNECT BILLING

• Reference Data Creation and Management • Product and Service Definition
S/P PRODUCT LIFECYCLE MANAGEMENT S/P RELATIONSHIP MANAGEMENT S/P ORDER MANAGEMENT S/P ASSURANCE MANAGEMENT S/P RECONCILIATION MANAGEMENT • Partners’ accounting • Partners Business Event Processing
SUPPLIER/

• Handling customer inquiries • Receiving problems from partner • S/P Invoice reconciliation
PARTNER

• Product onboarding, updates and decommissioning • Identification of potential partners • S/P order data collection • S/P selection • Error Management • Partner Invoice management
• Product certification / decertification • Contract management • S/P order feasibility • S/P order tracking & management • Handling inquires between CSP and S/P • Performance management • S/Partner data collection • Automatic and manual handling of records found • Accurate, flexible bi-directional invoicing for various settlement periods
• Initiation of product instantiation • Partner account creation and management • S/P order validation • S/P order publication • Partner in error, mass correction and re-rating of events • Settlement management
• Oversee the Partners’ accounting activities • Provide monitoring tools
• Handling of payments • Logging and tracking of full or partial payments.
• Disputes management • Monitoring tools

REVENUE ASSURANCE MANAGEMENT HR MANAGEMENT FINANCIAL MANAGEMENT ASSET MANAGEMENT SECURITY MANAGEMENT KNOWLEDGE MANAGEMENT

DETECTION OF DATA DISCREPANCIES PAYROLL MANAGEMENT FINANCIAL CORE OPERATIONS CORPORATE REAL ESTATE DAMAGE CLAIMS MANAGEMENT CORPORATE SECURITY LAWFUL INTERCEPTION BUSINESS INTELLIGENCE DATA MANAGEMENT CONTENT MANAGEMENT PATENT, INVENTION & TRADEMARK MANAGEMENT
• General ledger • Financial controls, editing • Real estate property & building portfolio and lease management • Employee identification management • BI delivery mechanism • DM data storage & archival • CM repository & archival
DETECTION OF DATA INTEGRITY AND CORRECTNESS PROBLEMS PERFORMANCE MANAGEMENT & FEEDBACK FLEET MANAGEMENT PKI AND DIGITAL CERTIFICATES ENTERPRISE WEB SITES & PORTALS BUSINESS
• Accounts payable & reference data • Real estate facility operations management • Building access management • BI reporting • DM access & transformation • CM authoring and compilation
RATING AND BILLING VERIFICATION GOVERNMENTAL & REGULATORY TRACKING & REPORTING • Fixed assets • Project accounting • Space planning ANOMALY MANAGEMENT • BI performance management • DM data integration & context • CM distribution & acquisition
APPLICATION SECURITY • DM data presentation & distribution • CM portal & discovery
• Real estate asset capital planning • BI supporting applications
INVESTIGATION OF REVENUE LEAKAGES TIME REPORTING & ATTENDANCE MANAGEMENT
EMPLOYEE EXPENSE REIMBURSEMENT • Environmental health & safety monitoring and compliance management VULNERABILITY MANAGEMENT • BI analytics
GROUPING AND CLASSIFICATION OF LEAKAGES RECRUITMENT & STAFFING
ENTERPRISE

• Real estate capital construction management • BI data management

CAPITAL LEASE MANAGEMENT
EQUIPMENT AND SYSTEM TESTING ETHICS & COMPLIANCE
FINANCIAL CORE OPERATIONS REPORTING
TROUBLE REPORTS AND ALARMS EMPLOYEE RECORDS MANAGEMENT
FINANCIAL BUSINESS UNIT REPORTING
AUTOMATION OF REVENUE ASSURANCE CONTROLS AWARDS & RECOGNITION
CORPORATE TAX
AND DATA COLLECTION SALARY PLANNING
CORPORATE TREASURY FRAUD MANAGEMENT SUPPLY CHAIN MANAGEMENT
AUTOMATION OF LEAKAGES CORRECTION CORPORATE COMMUNICATIONS
CASH RECONCILIATION & ESCHEATMENT
GENERATION OF REVENUE LEAKAGE REPORTS AND DOCUMENTATION COMMUNITY INVOLVEMENT SUPPLY CHAIN PLANNING TRANSPORTATION MANAGEMENT LOGISTICS MANAGEMENT
GENERAL LEDGER ACCOUNT RECONCILIATION ADMINISTRATIVE SERVICES • Receipt of materials from suppliers • Materials distribution to storage locations
• Demand planning PROCUREMENT
LABOR RELATIONS • Picking of materials to fulfill orders • Staging and assembly of materials
AUDITING • Sourcing planning • Supplier selection
CORPORATE TRAINING LEGAL PROJECT MANAGEMENT ADVERTISING • Packaging of materials to be shipped • Production of labels for tracking purposes
REGULATORY ACCOUNTING SUPPLY CHAIN ORDER TRACKING • Purchase orders placement
• Delivery to the dock for shipment
BENEFITS MANAGEMENT RECORDS RETENTION MANAGEMENT TRANSPORTATION & TRAVEL SERVICE • Ensuring supplier payment
REGULATORY & COMPLIANCE MANAGEMENT

Some details have been omitted due to space constraints. See complete Frameworx information under “Standards & Adoption” at www.tmforum.org. A pdf version is also available on the website. Poster design © NetCracker® and TM Forum 2017. File updated: February 3, 2017

020317_TAM.Poster.v16.5.indd 1 2/3/17 4:21 PM