Customer

Market Analysis 3rd-Party Audit

Expectations
Specifications Audits
Market Report
Products Results
Audits

External Sources
No
Yes Deploy Key Result
Appropriate?
Measurables

Process Owners
Define Key Result
Measurables

Review

Yes Actions?

Management Representative
No

Company Vision Business Quality

Core Values Quality Policy
& Mission Planning Objectives
Short &
Long Term

Top Management
 Customer Feedback/
Satisfaction
Customer
Survey &
Feedback

External Sources
Collect Data Prepare Yes Set Quality Carry out
1 Actions?
& Info Report Improvement Team Improvement Actions
No
Carry out
Improvement
No No
Actions
Adequate? Effective?
QMS Effectiveness

Process Owners
Product/ Process
Improvement
Resource Needs No
Yes

Verify for the

appropriateness

No File and keep meeting

Yes Management
Appropriate? minutes & records for
Review
future use

Management Representative
Meeting Minutes:
Weekly Business Meeting
Key Results Area meeting
Quality Meeting
Operations Meeting
Customer Meeting

Yes Are results No

feasible?

Top Management