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To cite this article: Emmy van Esch, Li Qun Wei & Flora F. T. Chiang (2016): High-performance
human resource practices and firm performance: the mediating role of employees’ competencies
and the moderating role of climate for creativity, The International Journal of Human Resource
Management, DOI: 10.1080/09585192.2016.1206031
ABSTRACT KEYWORDS
Drawing on the resource- and competency-based view, this High-performance HR
paper examines the relationship between high-performance practices; firm performance;
human resource (HR) practices and firm performance. employee competencies;
Using a sample of 189 firms in mainland China, a positive climate for creativity
relationship between high-performance HR practices and
firm performance was found that was partially mediated by
employees’ competencies. We also found the organisational
climate for creativity to strengthen such relationship. The
implications and future directions of these findings are
discussed.
Introduction
The strategic role of high-performance human resource (HR) practices has received
considerable attention in the management literature, focusing especially on their
effects on individual (e.g. Ang, Bartram, McNeil, Leggat, & Stanton, 2013; Chang
& Chen, 2011; Gong, Law, Chang, & Xin, 2009; Wood & de Menezes, 2011; Wood,
van Veldhoven, Croon, & de Menezes, 2012) and organisational outcomes (e.g.
Lertxundi & Landeta, 2011; Neal, West, & Patterson, 2005; Shih, Chiang, & Hsu,
2006; Sun, Aryee, & Law, 2007). Although their impact on firm performance has
been widely examined, results are weak and inconsistent (Fleetwood & Hesketh,
2006, 2008; Hesketh & Fleetwood, 2006; Paauwe, 2009; Wall & Wood, 2005).
While the majority of studies demonstrate their positive effects on performance
(e.g. Arthur, 1994; Bae & Lawler, 2000; Guthrie, 2001), others show the opposite
(Wright, McCormick, Sherman, & McMahan, 1999) or fail to find any significant
relationships (e.g. Cappelli & Neumark, 2001; Guest, Michie, Conway, & Sheehan,
2003; Richard & Johnson, 2001). Inconclusive findings suggest a need to develop
Climate for
Creativity
and development practices (Singh, 2003). When employees are equipped with
appropriate and extensive training and development, they are better able to acquire
a wide range of competencies that broaden their horizons, integrate knowledge
from diverse sources and more readily apply their acquired skills and knowledge
to their jobs (De Saá-Pérez & García-Falcón, 2002; Leede, de Looise, & Alders,
2002). Additionally, employee development helps to shape and direct employees’
behaviours and attitudes to be in line with organisational goals. Enhanced com-
petencies enable employees to promote knowledge diffusion and information
sharing (Argote, McEvily, & Reagans, 2003) and ultimately meet the organisational
demands that support firm strategies (Laursen & Foss, 2003; Scarbrough, 2003).
Especially in a knowledge economy, internal training and the development of
competencies are essential to increasing the specificity of human capital (Lepak
& Snell, 2002).
An effective reward system is another important vehicle to attract, motivate,
retain and develop employees’ competencies (Singh, 2003). The functions of the
reward system are fourfold. First, fair and competitive compensation that meet
or exceed market equity can attract and retain competent individuals (Starkey,
Tempest, & Mckinlay, 2004; Youndt & Snell, 2004). Second, rewards provide moti-
vation for the extra effort needed to develop or update one’s competencies. When
employees are rewarded, intrinsically and extrinsically motivated, and reinforced
to learn and continuously improve, they are more likely to actively acquire rele-
vant and specific knowledge, and to leverage their knowledge and competencies
to support firm performance (Bowen & Ostroff, 2004; Evans & Davis, 2005). In
addition, effective reward practices (e.g. team rewards) foster high levels of inter-
action and team cooperation (Chiang & Birtch, 2012), which are instrumental in
facilitating extensive knowledge sharing. Third, when valued rewards are aligned
with clear performance goals, employees will exert a sustained, focused cogni-
tive and behavioural effort towards the attainment of those objectives (Latham
& Pinder, 2005; Rynes, Gehart, & Parks, 2005). For example, Messersmith and
Guthrie (2010) suggest that a proper incentive compensation system is positively
associated with intrapreneurial behaviour and ultimately affects a firm’s bottom
line. Fourth, when employees are evaluated and rewarded against a predetermined
set of performance criteria (e.g. information sharing and communication), these
criteria signal and communicate the firm performance priorities (Chiang & Birtch,
2011). Desirable behaviour is motivated, which improves firm performance.
Similarly, an effective performance appraisal system also fosters the devel-
opment of employee competencies. A developmental appraisal system helps to
identify employees’ strengths and weaknesses, assess and guide training and
development needs to increase the skills and competencies required for desir-
able behaviour (Cardy & Dobbins, 1994; Chiang & Birtch, 2010). Performance
feedback communicates organisational expectation and provides employees direc-
tion of how to improve their competencies to meet with the needs of the firm
(Shipton, West, Dawson, Birdi, & Patterson, 2006; Yang & Lin, 2009). Scholars
6 E. van Esch et al.
also argue that developmental appraisal practices are conducive to creativity and
the development of new competencies (Egan, 2005) because in order to advance
their performance, employees are motivated to seek new and creative approaches
to their work activities (Jiang, Wang, & Zhao, 2012).
Finally, the use of self-managing teams is another important vehicle to develop
employees’ competencies. Self-managing teams are autonomous groups of employ-
ees whose members are accountable for their own work activities with reduced
or no supervision (Kirkman, Rosen, Tesluk, & Gibson, 2004; Wageman, 1997).
When team members are empowered and given the autonomy and flexibility, they
are likely to be more motivated and take full responsibility to find new ways and
develop new skills to respond to challenges. In addition, when there is a high level
of interaction among team members, the cross-fertilisation of perspectives not only
fosters knowledge sharing among team members but also enhances interpersonal
competencies such as communication, empathy, and coaching. Hence, self-man-
aged teams are likely to enhance intellectual and creative competencies as well
as interpersonal social competencies (Jiang, Lepak et al., 2012; Wageman, 1997).
In the light of the above-stated influences, firm performance is likely to be
enhanced by high-performance HR practices through their combined effects
on the acquisition and development of employees’ competencies (Datta et al.,
2005). We therefore expect that employees’ competencies mediate the relation-
ship between high-performance HR practices and firm performance. Because
prior studies demonstrate that other factors, such as employee attitudes (Fulmer,
Gerhart, & Scott, 2003; Gong et al., 2009; Takeuchi, Chen, & Lepak, 2009) and
employee behaviour (Kehoe & Wright, 2013; Sun et al., 2007) also mediate this
relationship, we propose a partial mediation.
H1: The positive effect of high-performance HR practices on firm performance is par-
tially mediated by employees’ competencies.
(Ashkanasy, Wilderom, & Peterson, 2000). Climate provides a strategic focus and
serves as a frame of reference for employees. It guides their normative and adap-
tive work behaviour by providing salient informational cues and a motivational
basis regarding expected behaviour (Salancik & Pfeffer, 1978; Schneider, White,
& Paul, 1998). A positive climate is thought to enhance employees’ motivation
and abilities, and the types of behaviour desired by an organisation (Brown &
Leigh, 1996; Neal & Griffin, 1999). Climate perceptions determine how individuals
behave collectively by influencing their perceptions and feelings about certain
aspects of their work environment.
In this study, we focus on climate for creativity, defined as work environ-
ment that supports and facilitates innovative activities and continuous learning
(Amabile, Conti, Coon, Lazenby, & Herron, 1996; Schumpeter, 1934). We pro-
pose that the climate for creativity has a moderating effect on the relationship
between high-performance HR practices and employees′ competencies. From a
sense-making perspective, employees sense and seek guidelines from their envi-
ronment to interpret events, develop appropriate attitudes and understand the
expectations of behaviour and potential outcomes of behaviour (Drazin, Glynn,
& Kazanjian, 1999). Employees use this information to formulate expectancies
and instrumentalities (James, Hartman, Stebbins, & Jones, 1977) and respond to
these expectations by regulating their own effort and behaviour (Porter & Lawler,
1968). The climate for creativity includes the encouragement of idea generation,
autonomy, freedom and availability of resources (Amabile et al., 1996). It provides
an important environmental and social support to foster the desired employee
behaviour in an organisation (Hofmann, Morgeson, & Gerras, 2003; O’Reilly &
Chatman, 1996; Scott & Bruce, 1994).
If employees value and share strong perceptions about a climate for creativ-
ity, they are more likely to embrace such values, as encouraging the acquisition
of new skills and continuous improvement complements and supports effective
implementation of high-performance HR practices. That is, when organisations
promote a climate for creativity, employees are more willing to try out unfamiliar
situations that foster greater access to new experiences and perspectives, are more
open to new knowledge and ideas and are more motivated to absorb and combine
new information and to seek innovative, alternative ways to enhance their per-
formance (Shalley & Gilson, 2004). Internal fit researchers (Baird & Meshoulam,
1988; MacDuffie, 1995) have argued that high-performance HR practices are
more likely to be effective if such practices are aligned with and reinforced by
a favourable organisational climate (Neal et al., 2005; Smith-Crowe, Burke, &
Landis, 2003; Verburg, den Hartog, & Koopman, 2007). Organisations benefit
more from high-performance HR practices that enhance employees’ competencies
in favourable climates (Neal et al., 2005). Hence, we propose that the climate for
creativity intensifies the effects of high-performance HR practices on the devel-
opment of employees’ competencies that affect firm performance.
8 E. van Esch et al.
Methods
Data collection and sample
The data for this study were collected through a questionnaire survey of firms in
the manufacturing and service industries in mainland China. To ensure the qual-
ification of the potential respondents, only companies with 20 or more employees
that had existed for more than two years were selected. Smaller and younger firms
were avoided to better generalise our conclusions. Ten trained research assistants
were responsible for contacting the companies and explaining the purpose of the
study. The respondents were assured of the confidentiality of their responses. Four
thousand firms were randomly selected from a database of the firms registered
with the local government and were contacted by our assistants. Of these, 750
companies in 20 provinces agreed to participate in our study. After further com-
municating with the companies’ chief executive officers (CEOs) and obtaining
their approval, we then mailed or personally delivered the questionnaires to these
firms. Responses were received from 576 firms from all 20 provinces, representing
a participation rate of 76.8%.
The questionnaires were mailed or personally delivered to the CEOs and chief
financial officers (CFOs) of each company. We designed different questionnaires
for the CEOs and CFOs, to obtain their perspectives on company information.
The CEOs were asked to provide information on high-performance HR practices,
the corporate climate for creativity and employees’ competencies. The CFOs were
asked about performance indicators. Each respondent was instructed by a cover
letter to complete and return the questionnaire in a pre-addressed envelope.
We delivered 1152 questionnaires in 576 packages. We received 663 completed
questionnaires, 385 from CEOs and 278 from CFOs, representing response rates
of 67% and 48%, respectively. After deleting the incomplete questionnaires and
matching the two sets of questionnaires, we were left with 189 sets of valid ques-
tionnaires, representing a response rate of 32.8%.
The sample of 189 firms was made up of 98 (51.9%) state-owned enterprises,
24 (12.7%) foreign-invested enterprises and 67 (34.4%) private firms. 30.2% were
in light manufacturing, 45.5% in heavy industry and 24.3% in service industries.
The firms had operated for an average of 14.41 years, with a standard deviation
of 8.4 years. The average number of employees was 727.
Measurement
High-performance HR practices
As there is no single agreed upon list of high-performance HR practices (Lertxundi
& Landeta, 2011; Paauwe, Guest, & Wright, 2013; Zhang, Fan, & Zhu, 2014; Zhang
The International Journal of Human Resource Management 9
Firm performance
This study used a subjective evaluation of firm performance. In China, subjective
financial data are preferred given the low reliability of the objective financial per-
formance disclosed by Chinese firms (e.g. Wei, Liu, Zhang, & Chiu, 2008; Zhou,
Hong, & Liu, 2013). Subjective evaluation has been shown to be highly correlated
to objective figures (Kim & Slocum, 2008; Venkatraman & Ramanujam, 1986; Wall
et al., 2004). Therefore, the perceptual assessments of the CFOs were used to meas-
ure firm performance using the performance indicators of profit, return on assets
(ROA) and research and development (R&D) expenses of the firm in the following
year. The CFOs were asked to indicate their firms’ performance in comparison with
the industry average on a five-point Likert scale, ranging from 1 (much lower than
the industry average) to 5 (much higher than the industry average).
10 E. van Esch et al.
Control variables
Firm age, firm size, region, ownership and industry type were included as con-
trol variables because these variables have been found to be related to climate,
competency and firm performance (e.g. Bae & Lawler, 2000; Huselid, Jackson, &
Schuler, 1997). Firm age was calculated using the year that the survey was con-
ducted (2011) minus the firm’s founding year. Firm size reflected the number of
employees. Location (east, north or south), ownership (state-owned, private or
foreign investment enterprise) and industry type (light or heavy industry) were
also controlled using dummy variables.
Multiple regression analyses were then performed to test the moderating role
of the climate for creativity and the mediating effect of employees’ competencies.
These results are reported in the next section.
Results
The means, standard deviations and correlations are shown in Table 2. Larger
firms were mostly state-owned enterprises (r = .223, p < .01) and heavy industrial
firms (r = .189, p < .01). High-performance HR practices were positively corre-
lated with two key variables (ITEmpC, r = .505, p < .01; Climate, r = .620, p < .01)
and the three outcome variables (Profit, r = .359, p < .01; ROA, r = .207, p < .01;
R&D, r = .291, p < .01). Both the climate for creativity (Profit, r = .169, p < .05;
ROA, r = .165, p < .05; R&D, r = .273, p < .01) and employees’ competencies (the
correlation coefficients ranged from .204 to .292, p < 0.) were positively correlated
with firm performance.
Table 3 shows the results of the regression analyses. To test the mediation
effect of employees’ competencies, profit, ROA and R&D expenses were entered as
dependent variables. Firm size was positively related to ROA and R&D expenses
(.155 and .223, respectively). The control variables were first entered into the
model. The independent variable was added in the second step, followed by the
mediator variable. In the last model, both the independent and mediator variables
were added to assess whether the coefficient on the independent variable was
significantly reduced by the effect of the mediator.
Models 5 to 8 show the results for profit. After the mediator was added, the
coefficient on the independent variable was significantly reduced from .368 to .268.
As the coefficient on the mediator was still significant, although also reduced (from
.336 to .201), a partial mediating effect is supported. Employees’ competencies are a
potential mediator in the link between high-performance HR practices and profit.
Models 9 to 12 show the similar results obtained for ROA. The explanatory
power of the independent variable dropped significantly from .269 (Model 10)
to .180 (Model 12) when the mediator was added and the mediator remained
significant, although it also reduced from .271 to .180.
12
R2 Change .230*** .000 .012* .127*** .104*** .051** .068*** .068*** .023** .106*** .073*** .048**
Note. N = 189; ***p < .001; **p < .01; *p < .05; +p < .1.
13
14 E. van Esch et al.
Similar results were also found for R&D expenses (Models 13 to 16). High-
performance HR practices were significantly related to R&D expenses (β = .337,
p < .01) (Model 14). When the measure for employees’ competencies was added, the
coefficient on high-performance HR practices dropped to .262 (p < .05) (Model 16).
The measure for employees’ competencies was significantly associated with
all three of the performance outcomes when it was included with the independ-
ent variable of high-performance HR practices. The partial mediating effect of
employees’ competencies is confirmed and Hypothesis 1 is therefore supported.
To test the moderation effect of climate for creativity, employees’ competencies
were entered as dependent variables. Following Baron and Kenny’s (1986) method,
Model 1 contained only the control variables. Firms located in the southern region
(Guangdong, Guangxi and Hunan) demonstrated higher levels of employee com-
petencies than firms located in the northern region (β = .133, p < .05). . In addition,
employee competencies in heavy industries were lower than in light industries
(β = –.266, p < .01).
In the second step, the independent variable of high-performance HR practices
was entered (model 2). The results revealed that high-performance HR practices
were positively and significantly related to the mediator employees’ competencies
(β = .495, p < .001). The climate for creativity as a moderator variable was then
entered the third step (model 3) and the interaction between high-performance HR
practices and the climate for creativity (high-performance HR practices X Climate)
was included in the fourth step (model 4). The effect of climate for creativity alone
was not significant (β = −.017, p > .10), but the interaction term was positively sig-
nificant, though marginal (β = .117, p < .10). The moderating effect of the climate
for creativity is thus supported. A detailed interaction plot was constructed to
better illustrate this moderating effect, shown in Figure 2. The relationship between
Figure 3. The indirect effect of high-performance HR practices on profit through employees’
competencies at low, medium and high levels of climate for creativity.
16 E. van Esch et al.
Figure 4. The indirect effect of high-performance HR practices on ROA through employees’
competencies at low, medium and high levels of climate for creativity.
Discussion
Drawing on the RBV, this study examines how employees’ competencies mediate
the relationship between high-performance HR practices and firm performance.
As predicted, a partial mediating effect of employees’ competencies on the rela-
tionship between high-performance HR practices and performance was found.
Our results also show that the climate for creativity serves as a moderator in the
relationship between high-performance HR practices and employees’ competen-
cies. In a work context with a positive climate for creativity, employees are more
likely to acquire and develop competencies that are instrumental to achieving
firm performance. These findings are consistent with the view that the organisa-
tional climate establishes a context that supports and facilitates the development of
required competencies and behaviour (Amabile, Conti, Coon, Lazenby, & Herron,
1996; Shalley, Gilson, & Blum, 2009).
The findings of this study have several important implications for both research-
ers and organisations. First, we provide a deeper understanding of how high-
performance HR practices impact firm performance. By identifying employee
The International Journal of Human Resource Management 17
There are several limitations that warrant attention when interpreting these find-
ings. The cross-sectional nature of the study may limit our inference of causality
among high-performance HR practices, competencies and firm performance.
Future studies should use a carefully designed longitudinal method to confirm the
causal relationships between these variables and to extend our findings. A three-
stage design may be effective, collecting firm-level data before and after the adop-
tion of high-performance HR practices and then collecting performance data after
a certain period. This method will enable to capture the dynamic development
of high-performance HR practices, the evolution of organisational competencies
and the subsequent effects on firm performance.
Although the firm performance data were obtained from different sources, we
collected the independent (high-performance HR practices), mediator (employ-
ees’ competencies) and moderator (climate for creativity) variables from a single
source, the CEOs. Common source bias may be better removed by collecting
information from additional sources, such as employees and HR professionals,
which will help validate the measures and improve the validity and reliability of
the constructs (Datta et al., 2005; Wright, Dunford, & Snell, 2001).
Further, our focus was to examine the impacts of a bundle of HR practices
on the development of employees’ competencies in general, which in turn, affect
firm performance. Future studies could examine in more detail how each type of
competency is developed by individual HR practices.
The International Journal of Human Resource Management 19
Conclusion
This study advances our understanding of the high-performance HR practic-
es–firm performance relationship. We demonstrated that employees’ competencies
mediated the high-performance HR practices–firm performance link and that a
positive climate for creativity played a crucial role in creating the necessary con-
ditions for high-performance HR practices and the development of employees’
competencies that positively influenced firm performance.
Disclosure statement
No potential conflict of interest was reported by the authors.
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