Professional Documents
Culture Documents
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Section I
Identifix Direct-Hit
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LOGIN Page
•Enter Username.
•Enter Password.
•Check Remember Me to
Store in the System.
www.identifix.com
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No Vehicle Selected Page
Create the vehicle you are
working on, by selecting
Year, Make, Model, and
Engine Size from drop
down menus. Click Select
Vehicle.
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Home Page
Check generated
vehicle for accuracy.
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Factory Schedule Maintenance
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Quick Fixes
•Hotline Archives: Codes and Symptoms matched to proven test
and fixes.
•Repair –Trac: Identified Pattern Failures.
•Posted Fixes: Fixes from shops across the country.
•Recalls: National Highway Transportation Safety
Administrations Vehicle Recalls.
•TSBs: OEM direct Technical Service Bulletins.
•OBD-II Code Data: Possible Causes, Setting Conditions, and
Drive Cycles.
•Identifix Articles: Published articles by leaders in the industry.
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Repair Info
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Maintenance
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Estimating and Hotline
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OEM Direct
Categories:
•Component Locations
•Description & Operation
•Diagnostic Tool Information
•Diagnostics
•Diagrams
•Repair
•Specifications
•TSBs/Recalls
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Component Locations and
Description & Operation
•Component Locations
•Circuit Descriptions
•General Descriptions
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Diagnostic Tool Information
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Diagnostics
•DTC Information
•DTC Troubleshooting
•OBD Monitors
•Symptom
Troubleshooting
•Test, Check, Inspect
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Diagrams
•Fluid/Hydraulic Diagrams
•Pin-Out/Connector Views
•System Diagrams
•Vacuum Diagrams
•Wiring Diagrams
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Repair
•How To…
•Precautions
•Remove and Replace
•Service, Adjust, Clean
•Special Tools
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Specifications
•Maintenance Schedules
•Materials, Lubricants, Fluids
•Part#/RPO#
•Specifications/Capacities
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TSBs/Recalls
•Admin Bulletins
•Recalls
•TSBs
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Navigational Bars
• Black bar across the top of the page is the main navigational
bar found throughout the site.
• Black bar offers the following categories:
•Home
•Search Fixes
•Service Manuals
•Maintenance
•Estimating
•Hotline
•My Shop
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Section II
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Direct-Hit Search
Vehicle Range: Defaults to Models
w/same Engine Package
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Types of Searches
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Types of Searches
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Keyword
Keyword: No Crank
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Search Results
Search Results
Supercharged Search: Summary: Shows the
Differences in language. amount of information
Searches all similar available in each
terms. category for the
completed search.
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Search Results
Hotline Archives:
•Codes and symptoms matched to proven tests and
fixes.
•Written by Identifix Carline Specialist Technicians
•Contains OEM Direct diagrams, components, TSBs,
and R&R procedures.
•Updated Weekly
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Hotline Archive
Codes and Symptoms matched to proven test and fixes
•Customer Concern
•Partial Tests/Procedure
•Potential Causes
•Confirmed Fixes
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Hotline Archive
Codes and Symptoms matched to proven test and fixes
•Vehicle Applications
•Customer Concern
•Tests/Procedures
•Diagnostic Codes
•Potential Causes
•Confirmed Fix Summary
•Confirmed Fix Details
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Hotline Archive
Codes and Symptoms matched to proven test and fixes
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Hotline Archive
Opening Diagnostic Codes
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Hotline Archive
Opening Diagnostic Codes
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Hotline Archive
Opening Diagnostic Codes
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Hotline Archive
Opening Diagnostic Codes
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Hotline Archive
Opening Potential Causes
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Hotline Archive
Opening Potential Causes
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Hotline Archive
Opening Potential Causes
Links into:
•Wiring Diagrams
•Remove and Replace
•Specifications/Capacities
•Component Locations
•Circuit Descriptions
•Pin-Out Connector Views
•TSBs
•Other
All on the same page!
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Hotline Archive
Opening Confirmed Fix Summary
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Hotline Archive
Opening Confirmed Fix Summary
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Hotline Archive
Opening Confirmed Fix Summary
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Hotline Archive
Opening Confirmed Fix Summary
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Hotline Archive
Opening Confirmed Fix Summary
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Hotline Archive
Opening Confirmed Fix Summary
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Hotline Archive
Opening Confirmed Fix Summary
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Hotline Archive
Opening Confirmed Fix Summary
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Hotline Archive
Opening Confirmed Fix Summary
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What the Hotline Archive means…
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Section III
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Multiple Code Search
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Multiple Code Search
Search Result
Summary: Shows the
amount of information
available in each
category for the
completed search.
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Multiple Code Search
Setting Conditions
Possible Causes
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Multiple Code Search
Drive Cycle
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Multiple Code Search
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Multiple Code Search
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What a Multiple Code Search means…
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Section IV
MOTOR Specifications
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MOTOR Specifications
MOTOR Specifications
•Individual and Grouped.
•Click on blue link to access section.
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MOTOR Specifications
MOTOR Specifications
•Search box for individual
•Specification Groups
•Individual links
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MOTOR Specifications
Specification Groups
open inline on the page.
Groups offered:
•Brakes Specifications
•Engine Sensors
•Fluids/Capacities
•General Information
•Torque Specifications
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MOTOR Specifications
Individual specifications
open inline on the page.
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MOTOR Specifications
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Section V
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MOTOR Wiring Diagrams
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MOTOR Wiring Diagrams
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MOTOR Component Locations
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Section VI
MOTOR Search
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MOTOR Search
MOTOR Search
•Complete a search
•Look at Search Result Summary
•Click on Specification Link
•Scroll Down
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MOTOR Search
MOTOR Search
•Open links
•Highlighted keyword for location
searched.
•Open multiple on a page.
•Printer-friendly
•Ability to increase/decrease size
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Section VII
OEM Direct
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OEM Direct
Click on OEM Direct and
type code or keyword into
the search box.
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OEM Direct
Search Results
Summary: Shows the
amount of information
available in each
category for the
completed search.
Supercharged Search:
Differences in language.
Searches all similar
terms.
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OEM Direct
Opening Component Locations
•Click on link.
•Opens OEM Component
Locations by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Circuit Descriptions
•Click on link.
•Opens OEM Circuit
Descriptions by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Diagnostic Tool Information
•Click on link.
•Opens OEM Scan Data/PIDs
by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Diagnostic DTC Information
•Click on link.
•Opens OEM DTC
Information by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Diagnostic DTC Troubleshooting
•Click on link.
•Opens OEM DTC
Troubleshooting by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Diagnostic DTC Information
•Click on link.
•Opens OEM Symptom
Troubleshooting Information
by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Diagnostic DTC Information
•Click on link.
•Opens OEM Test, Check, Inspect
Information by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Diagram Information
•Click on link.
•Opens OEM Pin-Out/Connector Views
by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Diagram Information
•Click on link.
•Opens OEM System Diagrams Information
by Saturn/GM.
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Diagram Information
•Click on link.
•Opens OEM Wiring Diagrams
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Repair Information
•Click on link.
•Opens OEM Repair Precautions
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening Remove and Replace Procedures
•Click on link.
•Opens OEM Removal and Installation Procedures
•Printer-friendly
•Able to enlarge/decrease size.
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OEM Direct
Opening Specifications
•Click on link.
•Opens OEM Specifications
•Printer-friendly
•Able to enlarge/decrease
size.
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OEM Direct
Opening up TSBs/Recalls
•Click on link.
•Opens OEM TSBs
•Printer-friendly
•Able to enlarge/decrease
size.
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What OEM Direction Information means …
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Section VIII
Bookmarks
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Bookmarks
Click on Bookmark.
This will save the information that is
opened.
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Bookmarks
Click on Bookmark.
This will take you to the page where
your information is saved.
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What Bookmarks mean…
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Section IX
Identifix Hotline
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Hotline
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Hotline
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Hotline
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Hotline
•Hotline Guarantee
•“If we are unable to lead you to a fix on a repairable
vehicle, you can request a credit for the call.”
•“If our call records show that we recommend a part to you
based on accurate information provided by you, that you
put on and did not fix the vehicle, you can request a
refund for the cost of the part.”
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What the Hotline means…
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Section X
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2005 Honda Pilot 3.5L
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Searching
•Same Hotline
Archives.
•Customer Concern
•Partial Tests/Procedure
•Potential Causes
•Confirmed Fixes
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Hotline Archive
•Vehicle Applications
•Customer Concern
•Tests/Procedures
•Diagnostic Codes
•Potential Causes
•Confirmed Fix Summary
•Confirmed Fix Details
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Hotline Archive
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Hotline Archive
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Hotline Archive
Related Document
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Hotline Archive
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Hotline Archive
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Hotline Archive
Remove and Replace
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Hotline Archive
Remove and Replace
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“Even the most seasoned tech
needs to know the location of
components on vehicles…”
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Hotline Archive
Component Location
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Hotline Archive
Component Locations/Wiring Diagrams
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Hotline Archive
Component Location/Wiring Diagrams
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Food for Thought
• How often do technicians need “Remove and
Replace” procedures?
• When do technicians need “Remove and Repair”
procedures?
• If you have the choice between aftermarket repair
information or OEM information straight from the
dealership, which one would you choose? Why?
• How would having OEM procedural steps to program
a new or remanufacturer BCM/PCM effect your
profitability?
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What Find and Fix Faster means…
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Section XI
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OEM Service Manuals
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OEM Service Manuals
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OEM Service Manuals
•Click on link.
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OEM Service Manuals
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What OEM Service Manuals mean…
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Section XII
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OEM Coverage and Fax Request Form
2003 BMW 330I 3.0L
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OEM Coverage and Fax Request Form
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OEM Coverage and Fax Request Form
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Hotline Archive
Non-OEM Direct Covered Vehicle
•Vehicle Applications
•Customer Concern
•Tests/Procedures
•Diagnostic Codes
•Potential Causes
•Confirmed Fix Summary
•Confirmed Fix Details
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Hotline Archive
Non-OEM Direct Covered Vehicle
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What Non-OEM Direct Covered Vehicles mean…
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What Identifix Direct-Hit means…
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