Citizen’s Charter

NORTHERN POWER DISTRIBUTION COMPANY OF TELANGANA LIMITED

# 2-5-31/2, CORPORATE OFFICE, VIDYUTH BHAVAN, WARANGAL

Website: www.tsnpdcl.in

CITIZEN’S CHARTER
The Northern Power Distribution Company of Telanagan Limited (TSNPDCL) was incorporated under the
Companies Act, 1956 as a Public Limited Company on 30.03.2000 with headquarters at Warangal to carryout
electricity distribution business as part of the unbundling of erstwhile APSEB. The Company caters to supply of
electricity in districts of Warangal, Karimnagar, Khammam, Nizamabad and Adilabad. TSNPDCL reaches out to a
population of nearly 154.22 lakhs (as per provisional 2011 census) spread across hamlets, villages and towns
spanning an area of 66,860 Square Kilometers.

NPDCL at a Glance:

S.No
Particulars Total
.
1. Districts 5
2. Towns 32
3. Mandals 242
4. Villages 5,612
Assembly
5. 54
Constituencies
Parliament
6. 7
Constituencies

Vision:

"NPDCL shall become one of the best Power Distribution Utilities in the Country, with high customer focus,
financial strength and operational efficiency".
Mission:

"Provide safe, reliable, uninterrupted and quality power to all its customers at a competitive cost and a
reasonable return to all its stakeholders duly following sound commercial practices and business ethics".

Objectives :

In pursuance of the above vision and mission, the corporate objectives of TSNPDCL are:

 To modernize and strengthen the distribution network so as to provide reliable, uninterrupted and quality
power.

 To develop a customer savvy Organization which quickly responds to the needs of customers and
redresses their grievances in the shortest possible time.

 To achieve financial viability and strength through prudent financial management practices.

 To achieve high al efficiency and safety.

 To promote a performance driven culture in the Organization.

 To create a culture of accountability and commitment among the employees to achieve excellence.

 To enhance the skills of employees and buildup team spirit through tailor made continuous training
programmes.

 To expand the distribution system and business optimally and diversify into other related areas for
business growth.

 To adopt the best project evaluation and management techniques to get optimal returns on investments.

 Assembly to be socially responsible and environment friendly power business Organization with the best
corporate governance practices.

Service Standards of TSNPDCL:

The service standards of DISCOMs are prescribed in Regulation 7 of 2004 issued by the Telanagan Electricity
Regulatory Commission (APERC). It also mentions the charges payable to the consumer if service is not provided
in the prescribed time.
 CCC TOLL FREE NUMBER : 18004250028

Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Issue :
I
Normal fuse off
Within 4
Cities and Consumer has to call CCC
i) working (*) Section AE
towns Rs.50 to each & register complaint
hours Rs.100 in each
consumer
Within 12 case of default
affected Consumer has to call CCC
ii) Rural areas working (*) Section AE
& register complaint
hours
Issue :
II
Overhead Line/Cable breakdowns
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Within 6
Cities and Consumer has to call CCC
i) working (*) Section AE
towns Rs.50 to each & register complaint
hours Rs.100 in each
consumer
Within 24 case of default
affected Consumer has to call CCC
ii) Rural areas working (*) Section AE
& register complaint
hours
Issue :
III
Underground cable breakdowns
Within 12
Cities and Consumer has to call CCC
i) working (*) Section AE
towns Rs.50 to each & register complaint
hours Rs.100 in each
consumer
Within 48 case of default
affected Consumer has to call CCC
ii) Rural areas working (*) Section AE
& register complaint
hours
Issue :
IV
Distribution transformer failure
Within 24
Cities and Consumer has to call CCC
i) working (*) Section AE
towns Rs.100 to each & register complaint
hours
Rs.200 in each
Consumer has to call CCC
Within 48 case of default consumer
or Rythu Mithra Help Line
ii) Rural areas working affected (*) Section AE
9440811222 & register
hours
complaint.
Issue :
V
Period of Scheduled Outage
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Maximum
Not to exceed Rs.100 to each
i) duration in a Consumer has to call CCC (*) Section AE
12 hours Rs.200 in each
single stretch
case of default consumer
Restoration of But not later affected
ii) Consumer has to call CCC (*) DE
supply than 6:00 PM
Issue :
VI
Voltage fluctuations

Rs.50 to each
No expansion/
consumer Consumer should make a
enhancement Within 10 Rs.100 for each
i) affected for call to CCC and register (*) Section AE
of network days day of default
each day of complaint
involved
default
Rs.100 to each
Up-gradation
Consumer should make a
of distribution Within 120 Rs.200 for each consumer
ii) call to CCC and register (*) Section AE
system days day of default affected for
complaint.
required each day of
default
Rs.250 to each
Within the
time period Consumer should make a
Erection of Rs.500 for each consumer
ii) as approved call to CCC and register (*) SE
substation day of default affected for
by the complaint.
each day of
Commission
default
Issue :
VII
Meter complaints
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Inspection
within 7 days
Inspection Consumer should register
in towns and
and a request at concerned
cities and
replacement AE/ADE-office with the
within 15
of Rs.100 for each following:
i) days in rural Not applicable (*) Section AE/ADE
slow, fast/ day of default 1. Application form
areas and
creeping, 2. Copy of latest bill
replacement
stuck-up 3. Amounts required
within 15
meters (if necessary)
days
thereafter
Consumer should register
Replace burnt a request at concerned
meters if AE/ADE-office with the
Rs.100 for each
ii) cause Within 7 days Not applicable following: (*) Section AE/ADE
day of default
attributable 1. Application form
to Licensee 2. Copy of latest bill
3. Request letter.
Consumer should register
Replace burnt Within 7 days a request at concerned
meters if of receiving AE/ADE-
Rs.100 for each
iii) cause payment Not applicable office with the following: (*) Section AE/ADE
day of default
attributable from 1. Application form
to Consumer consumer 2. Copy of latest bill
3. Request letter.
Issue :
VIII Processing of application & intimation of relevant charges for new connection / sanction of additional load /
demand
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Consumer should register
a request at concerned
mee-seva with the
All cases if following:
connection 1. LT application
feasible from Within 3 days 2. Wiring Certificate
Rs.100 for each
i) existing of receipt of Not applicable (Commencement and (*) Section AE
day of default
network for application Completion)
release of 3. Proof of Ownership
supply 4. Passport Size
Photos - 2 Nos.
5. Photo ID Proof
6. Necessary amounts.
Issue :
ii)
If Network expansion / enhancement required to release supply
Consumer should register
a request at concerned
mee-seva with the
following:
Within 7 days 1. LT application
Release of of 2. Wiring Certificate
Rs.100 for each
a) supply receipt of Not applicable (Commencement (*) Section AE
day of default
LT-I, II VI & VII prescribed and Completion)
charges 3. Proof of Ownership
4. Passport Size Photos -
2 Nos.
5. Photo ID Proof
6. Necessary amounts.
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Consumer should register
a request at concerned
District Industrial Center
with the following:
1. LT application
Within 7 days
Release of 2. Wiring Certificate
of receipt of Rs.100 for each
supply Not applicable (Commencement and (*) SE
prescribed day of default
LT-III & IV Completion)
charges
3. Proof of Ownership
4. Passport Size
Photos - 2 Nos.
5. Photo ID Proof
6. Necessary amounts.
Within 15 Consumer should register
Release of
days of Rs.500 for each a request at concerned
supply
b) receipt of Not applicable District Industrial Center/ (*) SE
High Tension
prescribed ay of default State industrial Center
11KV
charges with the following:
c) Release of Within 30 Rs.500 for each Not applicable 1) HT application (*) SE
supply days of 2) Land documents
High Tension receipt of ay of default 3) NOC from local
33KV prescribed authorities Municipality/
charges Gram Panchayat/
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer

Within 45
Release of
days of Rs.500 for each
supply
d) receipt of Not applicable (*) SE
Extra High Corporation
prescribed ay of default
Tension 4) Line of manufacture
charges
5) Plan layout approval
6) Registered document
from concerned
department of industry
7) Contracted load of
machinery
8) CEIG approval at the
IX Issue :
i) Release of new connection / additional load upon payment of all charges
i) All cases if Within 30 Rs.100 for each Not applicable Consumer should register (*) Section AE
connection days of day of default a request at concerned
feasible from receipt of mee-seva with the
existing application following:
network of (along with 1. LT application
supply prescribed 2. Wiring Certificate
charges) (Commencement and
Completion)
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
3. Proof of Ownership
4. Passport Size
Photos - 2 Nos.
5. Photo ID Proof
6. Necessary amounts.

IX Issue :
ii) Network expansion/enhancement required to release supply
Not applicable Consumer should register
a request at concerned
mee-seva with the
following:
Within 30 1. LT application
Release of days of 2. Wiring Certificate
Rs.100 for each
a) supply Low receipt of (Commencement and (*) Section AE
day of default
Tension prescribed Completion)
charges 3. Proof of Ownership
4. Passport Size
Photos - 2 Nos.
5. Photo ID Proof
6. Necessary amounts.
b) Release of Within 60 Rs.500 for each Consumer should register (*) SE
supply High days of day of default a request at concerned
Tension receipt of District Industrial Center/
11 kV prescribed State industrial Center
charges with the following:
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Within 90 1) HT application
Release of
days of 2) Land documents
supply High
c) receipt of 3) NOC from local
Tension
prescribed authorities Municipality/
33 kV
charges Gram Panchayat/
Within 180 Corporation
Release of days of 4) Line of manufacture
d) supply Extra receipt of 5) Plan layout approval
High Tension prescribed 6) Registered document
charges from concerned
department of industry
7) Contracted load of
machinery
8) CEIG approval at the
Erection of Within the time of release
sub station time period Rs.1000 for 9) NOC from pollution
e) required for approved by each day of department
release of the default 10) Partnership deed (if
supply Commission applicable)
11) Community
certificate (SC/ST/BC) if
applicable
12) Financial support
Issue :
X
Transfer of ownership and conversion of services
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Consumer should
register a request at
concerned mee-seva
with the following:
1. LT applications -3Nos.
2. Test reports -2Nos.
3. Transfer application
Within 7 days
4. Indemnity bond (if
along with
necessary)
Title transfer necessary
Rs.100 for each 5. Copy of registered
i) of documents Not applicable (*) ADE
day of default documents with
ownership and
attestation
prescribed
6. Copy of latest bill
fee, if any
7. Passport size photos -
3 Nos.
8. ID Proof
9. Fees based on
category and
10. Security deposit, if
needed.
ii) Change of Within 7 days Rs.100 for each Not applicable Consumer should (*) ADE
category along with day of default register a request at
necessary concerned mee-seva
documents with the following:
and 1. Request letter
prescribed 2. Copy of latest bill
fee, if any 3.ID Proof
4. Necessary amount
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer

based on category, if any

Consumer should
register a request at
concerned ADE/AE-
Within 30
office with the following:
Conversion days of
1. LT Application – 3Nos.
from LT 1-ph payment of Rs.100 for each
iii) Not applicable 2. Test reports – 3Nos. (*) Section AE/ADE
to LT 3-ph and charges by day of default
3. Wiring certificate
vice versa the
4. ID Proof
consumer
5. Copy of latest bil land
6. Necessary charges
based on category.
Within 60
Conversion days of
from LT to HT payment of Rs.200 for each
iv) Not applicable ― (*) SE
and vice charges by day of default
versa the
consumer
Issue :
XI
Resolution of complaints on consumer's bill
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer
Consumer should
If no Within 24 register a request at
additional hours of Rs.50 for each concerned AE/AAO-ERO
i) Not applicable (*) AE/AAO
information is receipt of day of default office with the following:
required complaint 1. Request letter and
2. Copy of latest bill
Consumer should
register a request at
If additional Within 7 days
Rs.50 for each concerned AE/AAO-ERO
ii) information is of receipt of Not applicable (*) AE/AAO
day of default office with the following:
required complaint
1. Request letter and
2. Copy of latest bill
Issue :
12
Reconnection of supply following disconnection due to non-payment of bills
Within 4
working Consumer shouldregister
hours of a requestat concerned
Cities and Rs.100 for each
i) production of Not applicable AE/ADEoffice with the (*) Section AE /ADE
towns case of default
proof of following:Proof of
payment by payments
consumer
ii) Rural areas Within 12 Rs.100 for each Not applicable Consumer should (*) Section AE/ADE
working case of default register a request
hours of at concerned AE/ADE
production office with the following:
of proof of
payment by Proof of payments
 Compensation payable in
Officer Responsible
case of
(Ref Annexure 1)
violation of Standards
Compensatio
Compensation Process for availing
n payable to
S. Service payable to services and
Standard individual
No. Area individual in documents required E- office
consumer if Nam Mobil
the event from consumer mai addre
the event e e no.
affects a l ss
affects more
single
than one
consumer
consumer

consumer

Issue :
13
Wrongful disconnection of Service Connection / levy of reconnection charges without disconnection
Wrongful disconnection of
service connection even after Rs.100 for each
i) Not applicable
payment of electricity case of default
charges due
Levy of reconnection charges
Rs.100 for each
ii) without actual physical Not applicable
case of default
disconnection

(*) List of Officers and mobile numbers is enclosed in Annexure-I

Schedule of Development Charges

Tariff
Catego Category of Service Development Charges
ry
11kV ― Rs.1,200 per kVA or part thereof, of the Contracted Demand.

HT HT Services 33kV ― Rs.1,200 per kVA or part thereof, of the Contracted Demand.
Above 33 kV ― Rs.1,000 per kVA or part thereof, of the Contracted
Demand.
Domestic Services

i) Up to 500 Watts Contracted Load Rs.600/-

LT-I
ii) 501 Watts to 1000 Watts Rs.1,200 per Service

iii)Above 1000 Watts Rs.1,200 + Rs.1,200 per kW or part thereof of Contracted Load

LT-II Non-Domestic / Commercial Services

i) Up to 250 watts contracted load Rs.300/-

ii) 251 watts to 500 watts Rs.600/-

iii) 500 watts to 1000 watts Rs.1,200/-

iv) Above 1000 watts Rs.1,200/- + Rs.1,200/- per kW or part thereof of Contracted load

All other LT categories Rs.1,200/- per kW or part thereof of Contracted load

Security Deposit

Amount of Initial Security Deposit

LT Category Services
for bi-monthly billing for monthly billing

For Domestic Purpose up to 250

(i) Rs.100 Rs.80
Watts of contracted load
For Domestic Purpose above 250
(ii) Rs.300 per KW or part thereof. Rs.200 per KW or part thereof.
Watts contracted load.

For industrial purpose, including Rs.500 per HP or part thereof of

(iii) Not applicable
cottage industries contracted load

For Non-Domestic/Street lights / Rs.1200 per KW or part thereof of Rs.800 per KW or part thereof of
(iv)
General purpose contracted load. contracted load.

Rs.60 per HP or part thereof of Rs.40 per HP or part thereof of

(v) For Agriculture Category Purpose
contracted load contracted load

HT Category Services

Rs.500 per kVA per shift on contracted

(vi) HT Categories - I and I(B) Not applicable
demand

(vii) For all other HT Categories Not applicable Rs.1000 per kVA on contracted demand
Grievance Redress Mechanism:

The Grievance Redress Mechanism is embedded in the Standards of Performance prescribed by the APERC (as mentioned
above). If the consumer is not satisfied with the redressal authority on any grievance, he may contact The Chairperson,
Consumer Grievance Redressal Forum at:

The Chairperson,
Consumer Grievances’ Redressal Forum,
# 2-5-31/2, Corporate Office, TSNPDCL,
VidyuthBhavan, Warangal. Mobile no. 9440811299.

An analysis of our past performance in redressing consumer greivances is annexed as part of Annexure-II,

Stakeholders:

List of Stakeholders
(a) TSTRANSCO
(b) Consumers:
(i) Household Consumers
(ii) Commercial Consumers
(iii) Agricultural Farmers
(iv) Industrial Consumers
 (v) Other Government Agencies i.e., ITC Bhadrachalam, CCI Adilabad and Heavy Water Plant,
Manuguru.

(Facilities available to citizens for obtaining information):

S.
Name, Office Phone
No Office Place e-mail
Designation Mobile
.

Public Information Officer Sri K. Venkatesham,

1 cs@tsnpdcl.in 9440811251
under RTI Act, 2005 PIO-(PRO)

Sri K. Venkatesham,
2 Nodal Officer cs@tsnpdcl.in 9440811251
Public Relation Officer

Sri G. Raja Rao,

3 Appellate Authority cgmhrd@tsnpdcl.in 9440811227
# 2-5-31/2, CGM/HRD
Corporate Office,
VidyuthBhavan, Sri G. Srinivas,
4 Call Centre WARANGAL. gmit@tsnpdcl.in 9440811232
GM/IT

Sri Md. Yunus,

5 Appellate Authority cgmop@tsnpdcl.in 9490612390
CGM/Operation

6 General queries Centralized Call Center 1800 425 0028

7 Website address www.tsnpdcl.in

General Advice and Caution to Consumers:
1. Wiring should be completed at the premises before registration of the new service connection application.
2. Meter box and the board should be installed at a height of 5feet from the ground level, on the wall and should project outside.
3. The service connection pipe should run on the walls and should be visible throughout the run. The pipe should not be concealed
in the roof or walls.
4. Please do not approach middle men or broker for New Connections and any other services. Necessary assistance will be
provided by the staff on duty at the Customer Service Centres.
5. Cross check for information or the latest position on a matter on our website before raising a query or a grievance.
6. Insist for Money Receipt for all Cash and Cheque / draft payments made at the Integrated Customer Service Centre.
7. Insist for acknowledgements after registration of your applications at the Customer Service Centres and confirm the details
recorded.
8. Non-receipt of Bill does not exonerate the consumer from payments of CC charges in time. He / She may ascertain the details
from the local office.
9. Non-payment of Electricity Bill or dishonour of cheque, through which the payment is made, results in disconnection of service.
10. Do not build house or open balconies / windows or grow plants and trees underneath / near the electrical lines.
11. Do not cut trees and branches touching electrical lines without informing to us
12. Do not disturb / tamper the Metering equipments or seals provided to them.

Month and Year for the next review of the Charter

On 07.08.2013 APERC has issued second amendment to (Licensees’ Standards of Performance) Regulation, 2004 vide Regulation No.9
of 2013 and this Regulation shall come into force on the date of its publication in the Telanagan Gazette.

This Citizen’s Charter will be reviewed and modified accordingly after publication of the Gazette.
 ANNEXURE-I

LIST OF PHONE NUMBERS

SL.
DESIGNATION PHONE NO.
NO
WARANGAL CIRCLE
1 Superintending Engineer/Operation/Warangal 9440811310
2 Divisional Engineer/Operation/Warangal 9440811313
3 Assistant Divisional Engineer/Operation/Hanamkonda 9440811330
4 Assistant Engineer/Distribution/Nakkalaguta 9440811346
5 Assistant Engineer/Distribution/Naimnagar 9440811344
6 Assistant Engineer/Distribution/Subedari 9440811347
7 Assistant Engineer/Distribution/Kazipet 9440811345
8 Assistant Engineer/Distribution/Gopalpur 9491058646
9 Assistant Divisional Engineer/Distribution/Mulugu Road 9491061735
10 Assistant Engineer/Distribution/Chowrastha 9440811343
11 Assistant Engineer/Distribution/Matwada 9440811349
12 Assistant Engineer/Operation/Pochammaidan 9440811348
13 Assistant Engineer/Distribution/Desaipet 9491058647
14 Assistant Divisional Engineer/Distribution/Warangal 9440811331
15 Assistant Engineer/Distribution/Station Road 9440811350
16 Assistant Engineer/Distribution/A.J Mills 9440811352
17 Assistant Engineer/Distribution/Kareemabad 9440811351
18 Assistant Engineer/Distribution/Gorrekunta 9440811353
19 Divisional Engineer/Rural/Warangal 9440811315
20 Assistant Divisional Engineer/Operation/Rural/Warangal 9440811332
21 Assistant Engineer/Operation/Mamnoor 9440811355
SL.
DESIGNATION PHONE NO.
NO
22 Assistant Engineer/Operation/Madikonda 9440811354
23 Assistant Engineer/Operation/Town/Chintagattu 9440811357
24 Assistant Engineer/Operation/Rural/Chintagattu 9440811358
25 Assistant Engineer/Operation/Athmakur 9440811359
26 Assistant Engineer/Operation/Machapur 9440811356
27 Assistant Divisional Engineer/Operation/Wardhannapet 9440811333
28 Assistant Engineer/Operation/Wardhannapet 9440811360
29 Assistant Engineer/Operation/Sangem 9440811364
30 Assistant Engineer/Operation/Panthani 9440811361
31 Assistant Engineer/Operation/Parvathagiri 9440811363
32 Assistant Engineer/Operation/Mylaram 9440811362
33 Divisional Engineer/C&O/Mulugu 9440814864
34 Assistant Divisional Engineer/Operation/Mulugu 9440814856
35 Assistant Engineer/Operation/Mulugu 9440814857
36 Assistant Engineer/Operation/Laxmidevipet 9440814859
37 Assistant Engineer/Operation/Ghanpur (M) 9440814858
38 Assistant Divisional Engineer/Operation/Parkal 9440814866
39 Assistant Engineer/Operation/Parkal (Town) 9440814860
40 Assistant Engineer/Operation/Parkal (Rural) 9440814861
41 Assistant Engineer/Operation/Mogullapally 9440814864
42 Assistant Divisional Engineer/Operation/Bhoopalapally 9440814870
43 Assistant Engineer/Operation/Bhoopalapally 9440811322
44 Assistant Engineer/Operation/Chityal 9440814865
45 Assistant Engineer/Operation/Regonda 9440814863
46 Assistant Divisional Engineer/Operation/Eturunagaram 9490901779
47 Assistant Engineer/Operation/Eturunagaram 9440814867
48 Assistant Engineer/Operation/Pasra 9440814942
SL.
DESIGNATION PHONE NO.
NO
49 Assistant Engineer/Operation/Kamalapur 9440814941
50 Divisional Engineer/Operation/Jangaon 9440811319
51 Assistant Divisional Engineer/Operation/Jangaon 9440811338
52 Assistant Engineer/Operation/Town/Jangaon 9440811376
53 Assistant Engineer/Operation/Rural/Jangaon 9440811377
54 Assistant Engineer/Operation/Raghunathpally 9440811378
55 Assistant Engineer/Operation/Lingala Ghanpur 9440811380
56 Assistant Engineer/Operation/Quilashapur 9491058648
57 Assistant Divisional Engineer/Operation/Ghanpur 9440811339
58 Assistant Engineer/Operation/Ghanpur (Town) 9440811381
59 Assistant Engineer/Operation/Rajavaram 9440811382
60 Assistant Engineer/Operation/Dharmasagar 9440811383
61 Assistant Engineer/Operation/Narayanagiri 9440811384
62 Assistant Divisional Engineer/Operation/Palakurthy 9440908198
63 Assistant Engineer/Operation/Palakurthy 9440811385
64 Assistant Engineer/Operation/Zaffargadh 9440811386
65 Assistant Engineer/Operation/Devaruppala 9440811379
66 Assistant Divisional Engineer/Operation/Cherial 9440811340
67 Assistant Engineer/Operation/Town/Cherial 9440811388
68 Assistant Engineer/Operation/Rural/Cherial 9440814112
69 Assistant Engineer/Operation/Bachannapet 9440811387
70 Assistant Engineer/Operation/Maddur 9440814114
71 Divisional Engineer/Operation/Mahabubabad 9440811317
72 Asst. Divisional Engineer/Operation/Mahabubabad/Town 9440811334
73 Assistant Engineer/Operation/Town/Mahabubabad 9440811365
74 Assistant Engineer/Operation/Rural/Mahabubabad 9440811366
75 Assistant Engineer/Operation/Kesamudram 9440811367
SL.
DESIGNATION PHONE NO.
NO
76 Asst. Divisional Engineer/Operation/Koravi 9440811335
77 Assistant Engineer/Operation/Korivi 9440814853
78 Assistant Engineer/Operation/Dornakal 9440811368
79 Assistant Engineer/Operation/Marripeda 9440814850
80 Assistant Engineer/Operation/Yellampet 9440814851
81 Asst. Divisional Engineer/Operation/Thorrur 9440811321
82 Assistant Engineer/Operation/Town/Thorrur 9440814102
83 Assistant Engineer/Operation/Chinavangara 9440814101
84 Assistant Engineer/Operation/Nellikuduru 9440814103
85 Assistant Engineer/Operation/Kodakandla 9440814104
86 Assistant Engineer/Operation/Dhanthallapally 9440811341
87 Divisional Engineer/Operation/Narsampet 9491045994
88 Asst. Divisional Engineer/Operation/Narsampet/Town 9440811336
89 Assistant Engineer/Operation/Town/Narsampet 9440811369
90 Assistant Engineer/Operation/Duggondi 9440811370
91 Assistant Engineer/Operation/Nallabelli 9440811372
92 Asst. Divisional Engineer/Operation/Narsampet/Rural 9491048145
93 Assistant Engineer/Operation/Rural/Narsampet 9491058649
94 Assistant Engineer/Operation/Kothaguda 9440811369
95 Assistant Engineer/Operation/Khanapur 9440814852
96 Asst. Divisional Engineer/Operation/Nekkonda 9440811337
97 Assistant Engineer/Operation/Nekkonda 9440811373
98 Assistant Engineer/Operation/Chennaraopet 9440811273
99 Assistant Engineer/Operation/Gudur 9440811275
KARIMNAGAR CIRCLE
1 Superintending Engineer/Operation/Karimnagar 9440811393
2 Divisional Engineer/Operation/Karimnagar 9440811394
SL.
DESIGNATION PHONE NO.
NO
3 Assistant Divisional Engineer/Operation/Town/Karimnagar 9440811417
4 Assistant Engineer/Town-I/Karimnagar 9440811432
5 Assistant Engineer/Town-II/Karimnagar 9440811433
6 Assistant Engineer/Town-III/Karimnagar 9440811434
7 Assistant Engineer/Town-IV/Karimnagar 9440811435
8 Assistant Engineer/Town-V/Karimnagar 9491058663
9 Assistant Divisional Engineer/Operation/Rural/Karimnagar 9440811418
10 Assistant Engineer/Rural/East/Karimnagar 9440811436
11 Assistant Engineer/Rural/West/Karimnagar 9440811437
12 Assistant Engineer/Operation/Mugdhumpur 9491058664
13 Assistant Divisional Engineer/Operation/Alugunur 9491061734
14 Assistant Engineer/Operation/Alugunur 9440811438
15 Assistant Engineer/Operation/Chenjerla 9440811440
16 Assistant Engineer/Operation/Manakondur 9440811439
17 Assistant Engineer/Operation/Bejjanki 9440811442
18 Assistant Engineer/Operation/Thotapally 9440811441
19 Assistant Divisional Engineer/Operation/Gangadhara 9440811419
20 Assistant Engineer/Operation/Gangadhara 9440811443
21 Assistant Engineer/Operation/Gundi 9440811445
22 Assistant Engineer/Operation/Choppadandi 9440811446
23 Assistant Engineer/Operation/Arnakonda 9491058665
24 Assistant Divisional Engineer/Operation/Husnabad 9440811420
25 Assistant Engineer/Operation/Town/Husnabad 9440811447
26 Assistant Engineer/Operation/Rural/Husnabad 9440811448
27 Assistant Engineer/Operation/Chigurumamidi 9440811449
28 Assistant Engineer/Operation/Koheda 9440811450
29 Assistant Divisional Engineer/C&O/Sircilla 9440811283
SL.
DESIGNATION PHONE NO.
NO
30 Assistant Engineer/C&O/Sircilla-I 9440814120
31 Assistant Engineer/C&O/Sircilla-II 9440814121
32 Divisional Engineer/Operation/Huzurabad 9440811396
33 Assistant Divisional Engineer/OP/Huzurabad 9440811421
34 Assistant Engineer/Operation/Town/Huzurabad 9440811451
35 Assistant Engineer/Operation/Rural/Huzurabad 9440811452
36 Assistant Engineer/Operation/Thadikal 9440811454
37 Assistant Engineer/Operation/Kamalapoor 9440811453
38 Assistant Divisional Engineer/Operation/Bheemdevarapally 9440811423
39 Assistant Engineer/Operation/Bheemdevarapally-I 9440811458
40 Assistant Engineer/Operation/Bheemdevarapally-II 9440811459
41 Assistant Engineer/Operation/Elkathurthy 9440811460
42 Assistant Engineer/Operation/Saidapur 9440811461
43 Assistant Divisional Engineer/Operation/Jammikunta 9440811422
44 Assistant Engineer/Operation/Town/Jammikunta 9440811455
45 Assistant Engineer/Operation/Rural/East/Jammikunta 9440811456
46 Assistant Engineer/Operation/Rural/West/Jammikunta 9491058669
47 Assistant Engineer/Operation/Veenavanka 9440811457
48 Divisional Engineer/Operation/Jagitial 9440811399
49 Assistant Divisional Engineer/Operation/Town/Jagitial 9440811424
50 Assistant Engineer/Operation/Town-I/Jagitial 9440811462
51 Assistant Engineer/Operation/Town-II/Jagitial 9440811463
52 Assistant Engineer/Operation/Chelgal 9440811467
53 Assistant Engineer/Operation/Polasa 9491058667
54 Assistant Divisional Engineer/Operation/Rural/Jagitial 9440811425
55 Assistant Engineer/Operation/Raikal 9440811468
56 Assistant Engineer/Operation/Sarangapur 9440811470
SL.
DESIGNATION PHONE NO.
NO
57 Assistant Engineer/Operation/Dharmapuri 9440811469
58 Assistant Engineer/Operation/Nerella 9440814976
59 Assistant Engineer/Operation/Oddlingapur 9440851083
60 Assistant Divisional Engineer/Operation/Mallial 9491061732
61 Assistant Engineer/Operation/Mallial 9440811473
62 Assistant Engineer/Operation/Podur 9440811474
63 Assistant Engineer/Operation/Pegadapally 9440811475
64 Assistant Engineer/Operation/Gollapally 9440811472
65 Assistant Divisional Engineer/Operation/Korutla 9440811426
66 Assistant Engineer/Operation/Town/Korutla 9440811476
67 Assistant Engineer/Operation/Rural/Korutla 9440811477
68 Assistant Engineer/Operation/Kathalapoor 9440811478
69 Assistant Engineer/Operation/Medipally 9440811471
70 Assistant Divisional Engineer/Operation/Metpally 9440811427
71 Assistant Engineer/Operation/Town/Metpally 9440811479
72 Assistant Engineer/Operation/Rural/Metpally 9440811480
73 Assistant Engineer/Operation/Mallapoor 9440811481
74 Assistant Engineer/Operation/Ibrahimpatnam 9440811482
75 Divisional Engineer/Operation/Peddapally 9440811400
76 Assistant Divisional Engineer/Operation/Peddapally 9440811428
77 Assistant Engineer/Operation/Town/Peddapally 9440811483
78 Assistant Engineer/Operation/Rural/Peddapalli 9440811484
79 Assistant Engineer/Rural/West/Peddapalli 9491058668
80 Assistant Divisional Engineer/Operation/Dharmaram 9491061733
81 Assistant Engineer/Operation/Dharmaram 9440811480
82 Assistant Engineer/Operation/Velgatur 9440811486
83 Assistant Engineer/Operation/Julapalli 9440811488
SL.
DESIGNATION PHONE NO.
NO
84 Assistant Divisional Engineer/Operation/Sultanabad 9440811429
85 Assistant Engineer/Operation/Sulthanabad 9440811487
86 Assistant Engineer/Operation/Katnapalli 9440814887
87 Assistant Engineer/Operation/Odelu 9440811489
88 Assistant Engineer/Operation/Sree Rampur 9440811490
89 Divisional Engineer/Operation/Manthani 9491045995
90 Assistant Divisional Engineer/Operation/Manthani 9440811430
91 Assistant Engineer/Operation/Manthini 9440811491
92 Assistant Engineer/Operation/Mutharam 9440811492
93 Assistant Engineer/Operation/Kamanpur 9440811494
94 Assistant Divisional Engineer/Operation/Kataram 9490610812
95 Assistant Engineer/Operation/Koyyur 9440811493
96 Assistant Engineer/Operation/Kataram 9440811495
97 Assistant Engineer/Operation/Mahadevpur 9440811496
98 Assistant Divisional Engineer/Operation/Godavarikhani 9440811431
99 Assistant Engineer/Operation/East/Godavarikhani 9440811497
100 Assistant Engineer/Operation/West/Godavarikhani 9440811498
101 Assistant Engineer/Operation/Ramagundam 9440811499
102 Assistant Engineer/Operation/Medipalli (NTPC) 9440811500

KHAMMAM CIRCLE
1 Superintending Engineer/Operation/Khammam 9440811505
2 Divisional Engineer/Operation/Khammam 9440811506
3 Assistant Divisional Engineer/Operation/Khammam 9440811529
4 Assistant Engineer/Operation/Khammam (Town-I) 9440811540
5 Assistant Engineer/Operation/Khammam (Town-II) 9440811541
6 Assistant Engineer/Operation/Khammam (Town-III) 9440811542
SL.
DESIGNATION PHONE NO.
NO
7 Assistant Engineer/Operation/Khammam (Town-IV) 9491058654
8 Assistant Divisional Engineer/Operation/Rural/Khammam 9440811531
9 Assistant Engineer/Operation/Khammam (Urban) 9440811547
10 Assistant Engineer/Operation/Chintakani 9440811548
11 Assistant Engineer/Operation/Konijerla 9440811559
12 Assistant Divisional Engineer/Operation/Edulapuram 9491061731
13 Assistant Engineer/Operation/Edulapuram 9440811546
14 Assistant Engineer/Operation/Pallegudem 9491058655
15 Assistant Engineer/Operation/Mudigonda 9440811543
16 Assistant Engineer/Operation/Tirumalayapalem 9440811545
17 Assistant Divisional Engineer/Operaton/Kusmanchi 9440811530
18 Assistant Engineer/Operation/Nelakondapally 9440811511
19 Assistant Engineer/Operation/Kusumanchi 9440811544
20 Assistant Engineer/Operation/Bachodu 9440814150
21 Assistant Engineer/Operation/Rajeswarapuram 9491058653
22 Assistant Divisional Engineer/Operation/Kothalingala 9440811518
23 Assistant Engineer/Operation/Kothalingala 9440814148
24 Assistant Engineer/Operation/Garla 9440811550
25 Assistant Engineer/Operation/Karepally 9440814147
26 Assistant Engineer/Operation/Manchukonda 9440811549
27 Divisional Engineer/Operation/Sathupally 9440811510
28 Assistant Divisional Engineer/Operation/Sathupally 9440814132
29 Assistant Engineer/Operation/Sathupally 9440814133
30 Assistant Engineer/Operation/Gangaram 9491058656
31 Assistant Engineer/Operation/Vemsoor 9440814134
32 Assistant Engineer/Operation/Dammapeta 9440814136
33 Assistant Engineer/Operation/Penubally 9440814137
SL.
DESIGNATION PHONE NO.
NO
34 Assistant Divisional Engineer/Operation/Aswaraopeta 9490627021
35 Assistant Engineer/Operation/Aswaraopeta 9440814135
36 Assistant Engineer/Operation/Kukkunuru 9440811566
37 Assistant Divisional Engineer/Operation/Tallada 9440814138
38 Assistant Engineer/Operation/Wyra 9440814140
39 Assistant Engineer/Operation/Tallada 9440814139
40 Assistant Engineer/Operation/Kalluru 9440814141
41 Assistant Engineer/Operation/Enkoor 9440814142
42 Assistant Divisional Engineer/Operation/Madhira 9440811533
43 Assistant Engineer/Operation/Madhira-Town 9440811552
44 Assistant Engineer/Operation/Madhira/Rural 9491058652
45 Assistant Engineer/Operation/Bonakal 9440814143
46 Assistant Engineer/Operation/Yerrupalem 9440814144
47 Divisional Engineer/Operation/Kothagudem 9440908204
48 Assistant Divisional Engineer/Operation/Kothagudem 9440811538
49 Assistant Engineer/Operation/Kothagudem/North 9440811560
50 Assistant Engineer/Operation/Kohagudem/South 9440811561
51 Assistant Engineer/Operation/Kothagudem/Rural 9491058657
52 Assistant Engineer/Operation/Chandrugonda 9440814876
53 Assistant Engineer/Operation/Tekulapally 9440811562
54 Assistant Engineer/Operation/Julurupadu 9440814871
55 Assistant Divisional Engineer/Operation/Paloncha 9440811539
56 Assistant Engineer/Operation/Paloncha Town 9440811563
57 Assistant Engineer/Operation/Paloncha (Rural) 9440811564
58 Assistant Divisional Engineer/Operation/Yellandu 9440811532
59 Assistant Engineer/Operation/Yellandu Town 9440814145
60 Assistant Engineer/Operation/Yellandu Rural 9440814146
SL.
DESIGNATION PHONE NO.
NO
61 Assistant Engineer/Operation/Kothapeta 9440811551
62 Divisional Engineer/Operation/Bhadrachalam 9440811508
63 Assistant Divisional Engineer/Operation/Bhadrachalam/Town 9440811534
64 Assistant Engineer/Town/Bhadrachalam 9440811553
65 Assistant Engineer/Operation/Rural/Bhadrachalam 9440811554
66 Assistant Engineer/Operation/Chinthoor 9440814874
67 Assistant Engineer/Operation/Kunavaram 9440814873
68 Assistant Divisional Engineer/Operation/Burgampad 9440811536
69 Assistant Engineer/Operation/Manugur 9440811555
70 Assistant Engineer/Operation/Burgampad 9440811565
71 Assistant Engineer/Operation/Aswapuram 9440811556
72 Assistant Engineer/Operation/Pinapaka 9440811557
73 Assistant Divisional Engineer/Operation/Cherla 9440811537
74 Assistant Engineer/Operation/Cherla 9440811558
75 Assistant Engineer/Operation/Venkatapuram 9440814875
NIZAMABAD CIRCLE
1 Superintending Engineer/Operation/Nizamabad 9440811579
2 Divisional Engineer/Operation/Nizamabad 9440811582
3 Assistant Divisional Engineer/Operation/Nizamabad (Town) 9440811599
4 Assistant Engineer/Operation/D-I 9440811613
5 Assistant Engineer/Operation/D-II 9440811614
6 Assistant Engineer/Operation/D-III 9440811615
7 Assistant Engineer/Operation/D-IV 9440811616
8 Assistant Engineer/Operation/D-V 9440814155
9 Assistant Engineer/Operation/D-VI 9491058658
10 Assistant Divisional Engineer/Operation/Nizamabad (Rural) 9440811601
11 Assistant Engineer/Operation/Nizamabad (Rural) 9440811284
SL.
DESIGNATION PHONE NO.
NO
12 Assistant Engineer/Operation/Sarangapur 9440811617
13 Assistant Engineer/Operation/Dichpally 9440811618
14 Assistant Engineer/Operation/Dharpally 9440811619
15 Assistant Engineer/Operation/Bardipur 9440811620
16 Assistant Divisional Engineer/Operation/Nandipet 9440811602
17 Assistant Engineer/Operation/Nandipet 9440811621
18 Assistant Engineer/Operation/Noothpally 9440811622
19 Assistant Engineer/Operation/Makloor 9440811623
20 Assistant Engineer/Operation/Gottimulka 9440814989
21 Assistant Engineer/Operation/Navipet 9440811624
22 Assistant Divisional Engineer/Operation/Bodhan 9440811603
23 Assistant Engineer/Operation/Bodhan (Town)-I 9440811625
24 Assistant Engineer/Operation/Bodhan(Town)-II 9491058659
25 Assistant Engineer/Operation/Bodhan/Rural 9440811626
26 Assistant Engineer/Operation/Renjal 9440811627
27 Assistant Engineer/Operation/Yedpally 9440811628
28 Divisional Engineer/Operation/Banswada 9440811588
29 Assistant Divisional Engineer/Operation/Banswada 9440811611
30 Assistant Engineer/Operation/Banswada 9440811652
31 Assistant Engineer/Operation/Birkoor 9440811653
32 Assistant Engineer/Operation/Kotagiri 9440811654
33 Assistant Engineer/Operation/Varni 9440811656
34 Assistant Engineer/Operation/Chandoor 9440814943
35 Assistant Divisional Engineer/Operation/Bichkunda 9440811612
36 Assistant Engineer/Operation/Bichkunda 9440811657
37 Assistant Engineer/Operation/Jukkal 9440814944
38 Assistant Engineer/Operation/Nizamsagar 9440811658
SL.
DESIGNATION PHONE NO.
NO
39 Assistant Engineer/Operation/Pitlam 9440814156
40 Assistant Engineer/Operation/Madnoor 9440814157
41 Divisional Engineer/Operation/Armoor 9440811585
42 Assistant Divisional Engineer/Operation/Armoor 9440811604
43 Assistant Engineer/Operation/Armoor 9440811629
44 Assistant Engineer/Operation/Perkit 9440811630
45 Assistant Engineer/Operation/Degaon 9440811631
46 Assistant Engineer/Operation/Balkonda 9440811632
47 Assistant Engineer/Operation/Mupkal 9440811633
48 Assistant Engineer/Operation/Jakranpally 9440811634
49 Assistant Divisional Engineer/Operation/Bheemgal 9440811605
50 Assistant Engineer/Operation/Bheemgal (Town) 9440811635
51 Assistant Engineer/Operation/Bheemgal (Rural) 9440814877
52 Assistant Engineer/Operation/Velpoor 9440811636
53 Assistant Engineer/Operation/Sirikonda 9440811637
54 Assistant Divisional Engineer/Operation/Morthad 9440811606
55 Assistant Engineer/Operation/Morthad 9440811638
56 Assistant Engineer/Operation/Yergatla 9440811639
57 Assistant Engineer/Operation/Kammarpally 9440811640
58 Divisional Engineer/Operation/Kamareddy 9440811586
59 Assistant Divisional Engineer/Operation/Kamareddy(Town) 9440811607
60 Assistant Engineer/Operation/Kamareddy (Town)-I 9440811641
61 Assistant Engineer/Operation/Kamareddy (Town)-II 9491058660
62 Assistant Engineer/Operation/Kamareddy (Rural) 9440811642
63 Assistant Engineer/Operation/Tadwai 9440811643
64 Assistant Divisional Engineer/Operation/Kamareddy (Rural) 9440811608
65 Assistant Engineer/Operation/Gandhari 9440811644
SL.
DESIGNATION PHONE NO.
NO
66 Assistant Engineer/Operation/Sadasivanagar 9440811645
67 Assistant Engineer/Operation/Machareddy 9440811646
68 Assistant Divisional Engineer/Operation/Domakonda 9440811609
69 Assistant Engineer/Operation/Domakonda 9440811647
70 Assistant Engineer/Operation/Bibipet 9440811648
71 Assistant Engineer/Operation/Bicknoor (South) 9440811649
72 Assistant Engineer/Operation/Bicknoor (North) 9440811650
73 Assistant Divisional Engineer/Operation/Yellareddy 9440811610
74 Assistant Engineer/Operation/Yellareddy 9440814158
75 Assistant Engineer/Operation/Nagireddypet 9440811651
76 Assistant Engineer/Operation/Lingampet 9440814159
ADILABAD CIRCLE
1 Superintending Engineer /Operation/Adilabad 9440811670
2 Divisional Engineer/Operation/Adilabad 9440811672
3 Assistant Divisional Engineer/Operation/Adilabad-Town 9440811684
4 Assistant Engineer/Operation/North/Adilabad 9440811694
5 Assistant Engineer/Operation/South/Adilabad 9440811695
6 Assistant Engineer/Operation/Tamsi 9440811696
7 Assistant Engineer/Operation/Jainath 9440811697
8 Assistant Divisional Engineer/Operation/Adilabad/Rural 9440811685
9 Assistant Engineer/Operation/Adilabad (Rural) 9440811698
10 Assistant Engineer/Operation/Echoda 9440811699
11 Assistant Engineer/Operation/Boath 9440811701
12 Assistant Divisional Engineer/Operation/Utnoor 9440811686
13 Assistant Engineer/Operation/Utnoor 9440814174
14 Assistant Engineer/Operation/Jainoor 9440814175
15 Assistant Engineer/Operation/Indrvelly 9440811702
SL.
DESIGNATION PHONE NO.
NO
16 Divisional Engineer/Operation/Nirmal 9440811674
17 Assistant Divisional Engineer/Operation/Nirmal 9440811687
18 Assistant Engineer/Operation/Nirmal (Town) 9440811703
19 Assistant Engineer/Operation/Nirmal (Rural) 9440811704
20 Assistant Engineer/Operation/Sarangapur 9440811705
21 Assistant Engineer/Operation/Laxmanchanda 9440811706
22 Assistant Engineer/Operation/Dilwarpur 9440814879
23 Assistant Divisional Engineer/Operation/Khanapur 9440811693
24 Assistant Engineer/Operation/Khanapur 9440811708
25 Assistant Engineer/Operation/Mamda 9440811707
26 Assistant Engineer/Operation/Kadem 9440814182
27 Assistant Divisional Engineer/Operation/Bhainsa 9440811688
28 Assistant Engineer/Operation/Bhainsa(Town) 9440811709
29 Assistant Engineer/Operation/Lohesra 9440811710
30 Assistant Engineer/Operation/Kallure 9440811713
31 Assistant Engineer/Operation/Mudhole 9440811712
32 Assistant Engineer/Operation/Kubeer 9440811711
33 Assistant Engineer/Operation/Tanoor 9440814880
34 Divisional Engineer/Operation/Mancherial 9440811677
35 Assistant Divisional Engineer/Operation/Mancherial 9440811689
36 Assistant Engineer/Operation/Mancherial/(Town)-I 9440811714
37 Assistant Engineer/Operation/Mancerial/(Town)-II 9491058642
38 Assistant Engineer/Operation/Mandamarri 9440811715
39 Assistant Engineer/Operation/Kasipet 9491058644
40 Assistant Divisional Engineer/Operation/Chennur 9440908196
41 Assistant Engineer/Operation/Chennur 9440814177
42 Assistant Engineer/Operation/Jaipur 9440811716
SL.
DESIGNATION PHONE NO.
NO
43 Assistant Engineer/Operation/Kotapalli 9440814176
44 Assistant Divisional Engineer/Operation/Luxettipet 9440811690
45 Assistant Engineer/Operation/Luxettipet 9440811717
46 Assistant Engineer/Operation/Dandepally 9440811718
47 Assistant Engineer/Operation/Jannaram 9440814178
48 Assistant Engineer/Operation/Mancherial/(Rural) 9440811719
49 Divisional Engineer/Operation/Sirpurkagaznagar 9440811678
50 Assistant Divisional Engineer/Operation/Sirpurkagaznagar 9440811691
51 Assistant Engineer/Operation/Sirpurkagaznagar/(Town) 9440811720
52 Assistant Divisional Engineer/Operation/Sirpurkagaznagar 9440811691
53 Assistant Engineer/Operation/Sirpurkagaznagar/(Town) 9440811720
54 Assistant Engineer/Operation/Sirpurkagaznagar/(Rural) 9440811721
55 Assistant Engineer/Operation/Sirpur-Town 9440814179
56 Assistant Engineer/Operation/Koutala 9440814881
57 Assistant Engineer/Operation/Dahegoan 9440814882
58 Assistant Engineer/Operation/Bellampalli 9440811692
59 Assistant Engineer/Operation/Bellampalli-Town 9440811722
60 Assistant Engineer/Operation/Bellampalli-Rural 9440811723
61 Assistant Engineer/Operation/Rebbena 9440814180
62 Assistant Engineer/Operation/Asifabad 9440814181
63 Assistant Engineer/Operation/Tiryani 9440814883
 ANNEXURE-II

2010-11 2011-12 2012-13 Any

speci
fic
No. of
reco
No. of cases
No. of mme
Sl. cases where Overal
cases ndati
No Service Area Receive Attende Receive Attende Receive Attende resolve custo l SOP
registere on for
. d d d d d d d in mers in %
d modif
time appeal
ying
ed
the
stand
ards
1 Normal Fuse-Off
100.0
a) Cities and Towns 53956 53953 38740 38740 43657 43657 136353 136350 0
0
b) Rural Area 39807 39784 39029 39029 37667 37598 116503 116411 0 99.92
2 Overhead Line/ Cable Breakdowns
100.0
a) Cities and Towns 920 920 95 95 376 376 1391 1391 0
0
b) Rural Area 2421 2421 3708 3707 3822 3818 9951 9946 0 99.95
3 Underground Cable Breakdowns
a) Cities and Towns 0 0 0 0 0 0 0 0 0 0
100.0
b) Rural Area 16 16 1 1 21 21 38 38 0
0
4 Distribution Transformer Failure
a) Cities and Towns 846 845 171 171 425 425 1442 1441 0 99.93
b) Rural Area 2961 2961 4555 4555 8282 8210 15798 15726 0 99.54
5 Period of Scheduled Outages
Maximum duration
0 0 0 0 0 0 0 0 0 0
in single stretch
Restoration of
0 0 0 0 0 0 0 0 0 0
Supply
Sl. 2010-11 2011-12 2012-13 No. of No. of No. of Overal Any
No Service Area Receive Attende Receive Attende Receive Attende cases cases cases l SOP speci
. d d d d d d registere resolve where in % fic
d d in custo reco
6 Voltage Fluctuations
No expansion/
100.0
enhancement of 0 0 0 0 8 8 8 8 0
0
network involved
Up-gradation of
Distribution 0 0 0 0 0 0 0 0 24 0
system required
Erection of Sub-
0 0 0 0 0 0 0 0 0 0
station
7 Meter Complaints
Inspection and
Replacement of
Slow, Fast/ 117262 106183 153503 125887 194267 187286 465032 419356 16 90.18
creeping, Stuck-up
meters
Replace Burnt
meters if cause
2227 2119 3838 3716 4585 4313 10650 10148 0 95.29
attributable to
Licensee
Replace Burnt
meters if cause 100.0
14 14 29 29 43 43 86 86 0
attributable to 0
Consumer
8 Application of New connection/ Additional load from the existing network
a) Cities and Towns 50321 50019 44906 44770 60691 59764 155918 154553 20 99.12
b) Rural Area 13069 12701 9483 9245 19135 18982 41687 40928 14 98.18
9 Network expansion/ Enhancement required to release supply
Release of supply
Low Tension (with 0 0 0 0 0 0 0 0 0 0
Agl.)
Release of supply
Low Tension 0 0 0 0 0 0 0 0 0 0
(without Agl.)
Sl. 2010-11 2011-12 2012-13 No. of No. of No. of Overal Any
No Service Area Receive Attende Receive Attende Receive Attende cases cases cases l SOP speci
. d d d d d d registere resolve where in % fic
d d in custo reco
Release of supply
0 0 0 0 0 0 0 0 0 0
High Tension 11 kv
Release of supply
0 0 0 0 0 0 0 0 0 0
High Tension 33 kv
Release of supply
Extra High Tension 0 0 0 0 0 0 0 0 0 0
132 kv
Erection of Sub-
station required for 0 0 0 0 0 0 0 0 0 0
release of supply
10 Transfer of ownership and conversion of services
Title Transfer of
2199 2187 1588 1582 3373 3354 7160 7123 12 99.48
Ownership
Change of
1118 1114 944 940 1689 1680 3751 3734 7 99.55
Category
Conversion from LT
100.0
S-ph to LT 3-ph and 4 4 0 0 0 0 4 4 0
0
vice-versa
Conversion from LT
to HT and vice- 0 0 0 0 0 0 0 0 0 0
versa
11 Resolution of complaints on consumer's bill
If additional
information is 1298 1298 686 677 852 850 2836 2825 92 99.61
required
If no additional
100.0
information is 816 816 406 406 833 833 2055 2055 6
0
required
12 Reconnection of supply following disconnection due to non-payment of bills
a) Cities and Towns 35790 35762 15106 15106 29573 29566 80469 80434 22 99.96
b) Rural Area 18936 18936 52343 52317 77430 77114 148709 148367 14 99.77
ANNEXURE-III

ABBREVIATIONS

CCC Consumer Care Centre

AAE Additional Assistant Engineer

AE Assistant Engineer

AAO Assistant Accounts Officer

ADE Assistant Divisional Engineer

DE Divisional Engineer

SE Superintending Engineer

CGRF Consumer Grievances' Reddressal Forum

OP Operation

LT Low Tension

HT High Tension