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User Guide
www.sonici.com
SOUNDGATE 3 · USER GUIDE 03
Table of Contents
Instructions for Use 6
General Warnings 7
Introduction 10
Getting Started 13
Battery Indication 15
Battery Life 17
Attaching the Neck Strap 18
Wearing the SoundGate 3 20
Using the Protective Skin 21
Microphone 22
Operating the SoundGate 3 23
Turning your SoundGate 3 ON and OFF 24
Adjusting the Volume and Program Settings 26
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mark of Apple Inc. Android and Google Play are trademarks of
Google Inc. The Android robot is reproduced or modified from
work created and shared by Google and used according to terms
described in the Creative Commons 3.0 Attribution License.
SOUNDGATE 3 · USER GUIDE 07
General Warnings
Hazard warnings
SoundGate 3 is not a toy and should be kept
away from children and vulnerable persons.
Special attention should be paid to the smaller
components in order to prevent swallowing or
choking. If a part is swallowed, see a doctor
immediately.
Never expose the SoundGate 3 to excessive
heat, such as putting it in an oven, microwave,
burning it or leaving it inside a parked car in the
sun. There is a risk in these events that it will
explode and cause serious injury.
If by accident the neck strap should get caught
on something while the user is wearing it, the
neck strap is constructed to break automati-
cally. Therefore, never try to shorten or modify
the neck strap in an unauthorized way. The neck
strap should not be used for children who weigh
less than 24 lbs (11 kg).
08 SONIC · SOUNDGATE 3
Introduction
The following items are included in your SoundGate 3
package and will be covered within this instruction
guide:
8 SN2_ILLU_Overview_HI
5
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able
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2_ILLU
SN
SOUNDGATE 3 · USER GUIDE 11
6.1 SN2_ILLU_ProtectiveSkin_HI
SN2_ILLU_ChargerCradle_HI
SoundGate 3
User Guide
www.sonici.com
7 SN2_ILLU_UsbCable_HI
12 SONIC · SOUNDGATE 3
SoundGate 3 overview
1 Power on/off 6 Phone key
2 LED indicator 7 Microphone inlet
3 Volume control 8 Neck strap jacks
4 Auxiliary input key 9 3.5 mm auxiliary input
5 TV key 10 Micro-USB charger jack
4 5 6 7 8
2
1
10 9
SOUNDGATE 3 · USER GUIDE 13
Getting Started
The SoundGate 3 contains a rechargeable battery.
Ensure your battery is completely charged prior to
use.
01
·· Plug the power adapter into the micro-USB jack
IH_bsUoTelbaCegrahCyrettaB_ULLI_2NS
11 SN2_ILLU_BatteryChargeCradle_HI
SN2_ILLU_GreenLed_HI
SN2_ILLU_RedLed_HI
16 SONIC · SOUNDGATE 3
SN2_ILLU_GreenLed_HI
SN2_ILLU_NoLightLed_HI
SOUNDGATE 3 · USER GUIDE 17
Battery Life
The battery life of your SoundGate 3 device depends
on the type and duration of usage. The table below
indicates the maximum time a completely charged
SoundGate 3 battery will run for various functions.
Function Maximum
battery life (hrs)
Stand-by up to 60 hours
Streaming audio without neck up to 5 hours
strap attached
Battery charge time 2 hours
Insert both ends of the neck strap into the neck strap
jacks of your SoundGate 3, as shown below. When the
neck strap is inserted completely, it will click.
SOUNDGATE 3 · USER GUIDE 19
17 SN2_ILLU_NeckStrapAttach_HI
8 SN2_ILLU_WearingPositionNeck_HI
9 SN2_ILLU_WearingPositionHand_HI
0 SN2_ILLU_WearingPositionPocket_HI
SOUNDGATE 3 · USER GUIDE 21
Using the Protective Skin
A protective skin is included in your SoundGate 3
package to help protect the device from debris
and light moisture. The protective skin may be used
in any of the recommended wearing positions.
To use, insert the SoundGate 3 completely into
the protective skin as indicated below.
6.2 SN2_ILLU_ProtectiveSkinInsert_HI
Microphone
The microphone in the SoundGate 3 is only active
during streamed phone calls. In all other situations
the microphone is turned off.
21 SN2_ILLU_MouthToMicrophone_HI
SOUNDGATE 3 · USER GUIDE 23
Operating the SoundGate 3
Your SoundGate 3 can be used in many ways to
improve communication.
Power OFF
Power OFF
with connected
power source
SN2_ILLU_GreenLed_HI
SN2_ILLU_NoLightLed_HI
SN2_ILLU_GreenLedFlashing_HI
26 SONIC · SOUNDGATE 3
Adjusting volume
SN2_ILLU_VolumeUpOrDown_HI
SOUNDGATE 3 · USER GUIDE 27
SN2_ILLU_SoundgatePhoneKeyNoLight_HI
32 SONIC · SOUNDGATE 3
SN2_ILLU_VolumeUpOrDownTwoSeconds_HI
34 SONIC · SOUNDGATE 3
SN2_ILLU_SoundgatePhoneKeyNoLight_HI
SN2_ILLU_SoundgatePhoneKeyNoLight_HI
36 SONIC · SOUNDGATE 3
Wireless connection
To hear music or audio wirelessly from, for example,
an MP3 player or computer with built-in Bluetooth®,
make sure the device has been paired to your
SoundGate 3 (pages 28 to 30), that both devices
are powered on, and are within range of each the
other (< 33 feet / 10 meters).
38 SONIC · SOUNDGATE 3
32
SOUNDGATE 3 · USER GUIDE 39
Wired connection
The SoundGate 3 can also be used with a wide range
of audio devices via a wired connection.
Note!
The SoundGate 3 has been linked to your
hearing aid(s) by your hearing
care provider. The hearing aid(s)
will only accept remote control commands
and audio streaming from the SoundGate 3
to which they are linked. This ensures
that other hearing aids cannot intercept
phone calls or other audio from your
SoundGate 3.
SN2_ILLU_AuxKeyPress_HI
SOUNDGATE 3 · USER GUIDE 43
SoundGate 3 Wireless Range
External audio device SoundGate 3 (Bluetooth®)
The SoundGate 3 has a built-in Bluetooth® receiver,
which is used to receive audio signals from external
communication devices that also use Bluetooth®.
Mobile phones, wireless headsets and laptop
computers are all among the devices you may wish
to stream audio from. See pages 28 to 30 of this
manual for step-by-step instructions to pair your
SoundGate 3 to a specific Bluetooth®-enabled device.
34 SN2_ILLU_SoundgateToWorldViaBluetooth_HI
35 SN2_ILLU_SoundgateWithNeckStrap_HI
46 SONIC · SOUNDGATE 3
Visual Indicators
No light No streaming
Auxiliary source,
T-coil
SOUNDGATE 3 · USER GUIDE 47
SN2_ILLU_NoLightLed_HI
No light SoundGate 3
is OFF
48 SONIC · SOUNDGATE 3
Troubleshooting
Pairing Problem
SoundGate 3 will not The SoundGate 3 is powered OFF
enter Bluetooth® The SoundGate 3 battery
pairing mode is critically low
My Bluetooth® The SoundGate 3 is out
device is not of range
locating the
SoundGate 3 The SoundGate 3 is already
connected and within range of
another active Bluetooth® device
Pairing was The SoundGate 3 and/or
unsuccessful Bluetooth® device was
not in pairing mode when
attempting to pair
Solution
Turn the SoundGate 3 ON
Recharge the SoundGate 3 battery
Phone Problem
The SoundGate 3 The SoundGate 3 and phone
phone key does not are not paired to each other
blink when the The Bluetooth® function and/or
phone is ringing, power are turned OFF on the
and there is no SoundGate 3 or Bluetooth®
ringing indication phone
in the hearing
aids The SoundGate 3 battery
is critically low
The SoundGate 3 The SoundGate 3 is out of range
phone key is blinking
when the phone is
ringing but I hear no
ringing indication in
my hearing aids
The audio in my The SoundGate 3 is out
hearing aids drops of Bluetooth® range
out
The neck strap antenna is not
mounted to the SoundGate 3
SOUNDGATE 3 · USER GUIDE 51
Solution
Pair the SoundGate 3 and selected Bluetooth® phone
(see pages 28 to30)
Ensure the SoundGate 3 and Bluetooth® phone
are powered ON. Refer to the manual of your
Bluetooth® phone to ensure Bluetooth® function
is active.
Recharge the SoundGate 3 battery
Phone Problem
The other party The SoundGate 3 microphone
has difficulty is not picking up your voice
hearing my voice clearly
on the phone
I have difficulty Environmental sounds
understanding interfere with speech
the other party understanding
when I am in noisy
environments
Volume is insufficient
Solution
Ensure the SoundGate 3 microphone is positioned
within 12 inches / 30 cm of your mouth during
phone conversation
Charging Problem
SoundGate 3 does The battery is drained completely
not work even while
charging
SOUNDGATE 3 · USER GUIDE 55
Solution
Verify that the audio source is powered ON and
the 3.5 mm jack stereo cable is completely
connected to both the SoundGate 3 and the selected
device.
Refer to the wired connection steps on page 39 of
this manual.
Adjust the volume on the audio source to a level
that suits you
Solution
The SoundGate 3 battery must be charged for at
least 20 minutes before it can operate. For optimal
use, avoid draining the battery completely.
56 SONIC · SOUNDGATE 3
Maintenance
The SoundGate 3 requires a minimum amount of
regular maintenance to ensure proper function.
Wipe the SoundGate 3 daily with a dry or slightly
damp cloth to remove any debris from its surface.
FCC ID ZTOSGATE2
IC: 9799A-SGATE 2
Statement of compliance:
Caution:
Changes or modifications not expressly approved by
Sonic Innovations, Inc. could void the user’s authority
to operate the equipment.
SOUNDGATE 3 · USER GUIDE 61
Declaration of Conformity
This device is classified as accessory in Class I for
medical devices and is in conformance with the
essential requirements of the Directive 93/42/EEC of
the Council of the European Communities concerning
medical devices, MDD. Hereby, Sonic declares that
this SoundGate 3 is in compliance with the essential
requirements and other relevant provisions of
Directive 1999/5/EC.
Manufacturer
Sonic Innovations, Inc.
2501 Cottontail Lane
Somerset, NJ 08873 USA
www.sonici.com
62 SONIC · SOUNDGATE 3
Service
If the information listed on the previous pages
did not solve a problem you are having with your
SoundGate 3 device, please contact your hearing
care professional.
Notes
152631 | UK
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8,15 mm
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Placeholder for
FSC logo
19 mm
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9.0 mm
Sonic Innovations, Inc. Sonic AG
2501 Cottontail Lane Morgenstrasse 131B
Somerset, NJ 08873 USA 3018 Bern, Switzerland
+1 888 423 7834 +41 31 560 21 21
Australia Canada
Sonic Australia Sonic Innovations Canada Ltd.
1/10 Dorsey Street 2885-B Corbusier Blvd
Milton, QLD 4064, Australia Laval, Québec H7L4J5
Tel: +61 73368 4044 +1 800 667 7664
Free call (Australia only)
1800 639 263
N14279
04.15 | 152631 | UK
www.sonici.com
0000152631000001