Cause & Effect Matrix

Output (effect)
Importance Ranking
Importance to
customer 1 - No Importance
To
10- Extreemly Important (Key Driver)
Output Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
- or -

3 - Important, not a key

driver.
Process input unmber

4 - Important, but
impacted by 5's.
5 - Key driver

TOTAL

Cause & Effect Relationships:

Process Input (cause) No Relationship = 0

to
1 0 Strong Relationship = 10
2 0
- or -
3 0
4 0 Weak = 1; Moderate = 3; Strong = 9

5 0
6 0
7 0
8 0