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Version 2012

Documentation
(Installation Troubleshooting)

July 2012
Content
Content 1
Installation Troubleshooting 10
No Valid License Found 10
Enter Emergency License Code 11
License Troubleshooting Tools 12
Install Latest Version 14
Request Password 14
Download and Install Latest Release 14
Download and Install Latest Service Pack 15
Start Installation from CD-ROM 15
Troubleshooting 15
The Installation Does Not Start Automatically 15
You Cannot Find the File Setup.exe on the CD-ROM 15
Display Known File Name Extensions in Windows XP 16
Start Installation from Hard Disk 16
Troubleshooting 16
You Cannot Find the File Setup.exe in the Folder 16
Display Known File Name Extensions in Windows XP 16
Install 16
Install Standalone Version 19
Install Network / Standalone Version 24
Install Network Server 28
Permissions for Access to Program Folder 31
Switch Between Standalone and Network Mode Without Reinstalling 31
Enable Standalone Mode 31
Enable Network/Standalone Mode 32
Microsoft Vista: Initialize Licensing Software for Electronic License File 32
Program - Troubleshooting Checklist 32
Reset with CleanUpPT 33
Uninstall 33
Re-Associate INP and DBS Files 34
Symptoms 34
Cause 34
Solution 34
Types of Licenses 35
Adjust Display Resolution to Fit Screens into Display 38
Adjust Size of Windows Fonts to Fit Contents into Screens 39
Microsoft Vista: Initialize Licensing Software for Electronic License File 42
Troubleshoot Installation Problems 42

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Introduction 42
Control Panel 43
Hidden Files and Folders 43
Beginning Troubleshooting 43
Make sure that the system meets the minimum requirements for Fracpro 43
Install the latest version of Fracpro 44
Install current Windows Vista service packs and other updates 44
Check the CD-ROM and CD-ROM drive 44
Intermediate Troubleshooting 44
Install Fracpro in a simplified mode from the desktop 44
Optimize handling of temporary files by Windows 45
Repair and defragment hard disks. 45
Error-Checking Tool 45
Disk Defragmenter 45
Scan the system for viruses 45
Advanced Troubleshooting 46
Install Fracpro on a different computer 46
Contact Technical Support 46
Blue Screen of Death (BSoD) 46
Symptoms 46
Diagnosis 46
Remedy 46
Troubleshoot System Errors and Freezes (Windows Vista) 46
Introduction 46
Control Panel 47
Hidden Files and Folders 47
Beginning Troubleshooting 48
Make sure that the system meets the minimum requirements for Fracpro 48
Install the latest version of Fracpro 48
Install current Windows Vista service packs and other updates 48
Run Fracpro while no other applications are running 48
Intermediate Troubleshooting 49
Reinstall Fracproin Low resolution mode 49
Run Fracproin a new user account 50
Disable User Access Control (UAC) 50
Update the video card driver 50
Disable Windows Vista Aero 50
Verify that other device drivers are compatible with Windows Vista 51
Optimize handling of temporary files by Windows 51
Set the virtual memory paging file to the default size 52
Repair and defragment hard disks. 52

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Error-Checking Tool 52
Disk Defragmenter 53
Scan the system for viruses 53
Identify the file that causes the problem 53
Advanced Troubleshooting 53
Log in using the built-in Administrator account 53
Install Fracpro on a different computer 53
Reformat the hard disk, and reinstall only Windows Vista and Fracpro 53
Contact Technical Support 54
Expired Demo License 54
Previous Demo License Installed 54
Problem with Computer's Clock 54
Obtain Locking Code for Disk ID from Program 54
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility) 55
Download 55
Use the SentinelLM Host Information Utility 55
Request and Receive Electronic License Code 56
Obtain Locking Code 56
Request Electronic License File 56
Receive Electronic License File 56
Install Electronic License File (lservrc) (Standalone Mode) 56
Request Emergency License Code 57
Install Electronic License File lservrc 57
Install Electronic License Code via Emergency License Screen 57
Request, Receive, and Install Emergency Short Electronic License Code 59
Request Emergency License Code 59
Receive Emergency Short License Code 59
Send Code by SMS to Mobile Telephone 59
Send Code by Telephone 59
Install Emergency Short License Code 59
Enter and Verify Length in Microsoft Word 59
Copy from Microsoft Word 60
Paste to Fracpro 60
Unhide File Name Extensions 61
Troubleshoot Electronic License File (lservrc) for Standalone Mode 62
Verify Existence of Electronic License File (lservrc) in Fracpro's Program Folder 62
Verify Text Content of Electronic License File (lservrc) 63
Verify License Content of Electronic License File (lservrc) 64
Electronic License File Decoder 64
Verify License Content of Electronic License File (lservrc) 64
Lost or Damaged License Activation Disk or Electronic License File (lservrc) 65

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Use Someone Else's Electronic License File 65
Another Application is Using Same Electronic License File Software 65
Uninstall Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 68
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) 69
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) 70
Download 71
Use the Sentinel System Driver (SSD) Cleanup Utility 71
Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 72
Download 72
Installation 73
Install Latest License Driver (SentinelLM 7.4.0) 76
Download 76
Installation 76
Modify Windows Registry to Automatically Load License Driver 78
Super pro Hardware Key With Serial Number Between 11000 and 20000 78
Upgrade from Rainbow to Sentinel License Driver 79
Verify That USB Key Is Powered On 80
Verify USB Port Controller (with Windows Device Manager) 80
Bitlock Troubleshooter (Sentinel SuperPro Medic) 82
Download 82
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 82
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 84
Download 84
Use SafeNet Sentinel Advanced Medic 85
Use Someone Else's Hardware Key 86
Universal Serial Bus (USB) Port Key 86
Parallel Port Key with Serial Number Between 11000 and 20000 86
Parallel Port Key with Serial Number Less Than 11000 86
Use 25-Pin Key on Computer Without Parallel Port 86
Laptop 86
Desktop 86
Detect Additional Parallel Ports 87
USB-To-Parallel Adapter / Converter 87
Use 25-Pin Key Together with Other 25-Pin Keys or Connectors 87
Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client? 87
Problem with Computer's Clock 87
Update Hardware License Key with Bitlock Updater (Field Exchange Utility) 87
Bitlock Updater (Field Exchange Utility) 87
Obtaining a Locking Code 88
Entering a License Code 88
Permissions for Access to Program Folder 90

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Switch Between Standalone and Network Mode Without Reinstalling 90
Enable Standalone Mode 90
Enable Network/Standalone Mode 90
Problem with Computer's Clock 91
Verify That USB Key Is Powered On 91
Verify USB Port Controller (with Windows Device Manager) 91
Bitlock Troubleshooter (Sentinel SuperPro Medic) 93
Download 93
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 93
Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client? 95
Problem with Computer's Clock 96
Update Hardware License Key with Bitlock Updater (Field Exchange Utility) 96
Bitlock Updater (Field Exchange Utility) 96
Obtaining a Locking Code 96
Entering a License Code 97
Bitlock Troubleshooter (Sentinel SuperPro Medic) 98
Download 98
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 99
Use 25-Pin Key on Computer Without Parallel Port 100
Laptop 100
Desktop 101
Detect Additional Parallel Ports 101
USB-To-Parallel Adapter / Converter 101
Use 25-Pin Key Together with Other 25-Pin Keys or Connectors 101
Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client? 101
Problem with Computer's Clock 101
Update Hardware License Key with Bitlock Updater (Field Exchange Utility) 101
Bitlock Updater (Field Exchange Utility) 101
Obtaining a Locking Code 102
Entering a License Code 102
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 104
Download 104
Use SafeNet Sentinel Advanced Medic 104
Uninstall Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 106
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) 107
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) 108
Download 109
Use the Sentinel System Driver (SSD) Cleanup Utility 109
Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 110
Download 110
Installation 111

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Install Latest License Driver (SentinelLM 7.4.0) 114
Download 114
Installation 114
Modify Windows Registry to Automatically Load License Driver 116
Super pro Hardware Key With Serial Number Between 11000 and 20000 116
Obtain Locking Code for Disk ID from Program 117
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility) 118
Download 118
Use the SentinelLM Host Information Utility 118
Request and Receive Electronic License Code 119
Obtain Locking Code 119
Request Electronic License File 119
Receive Electronic License File 119
Install Electronic License File (lservrc) (Standalone Mode) 119
Request Emergency License Code 120
Install Electronic License File lservrc 120
Request, Receive, and Install Emergency Short Electronic License Code 120
Request Emergency License Code 120
Receive Emergency Short License Code 120
Send Code by SMS to Mobile Telephone 120
Send Code by Telephone 120
Install Emergency Short License Code 121
Enter and Verify Length in Microsoft Word 121
Copy from Microsoft Word 121
Paste to Fracpro 122
Unhide File Name Extensions 122
Troubleshoot Electronic License File (lservrc) for Standalone Mode 123
Verify Existence of Electronic License File (lservrc) in Fracpro's Program Folder 123
Verify Text Content of Electronic License File (lservrc) 124
Verify License Content of Electronic License File (lservrc) 125
Electronic License File Decoder 125
Verify License Content of Electronic License File (lservrc) 125
Lost or Damaged License Activation Disk or Electronic License File (lservrc) 126
Use Someone Else's Electronic License File 126
Another Application is Using Same Electronic License File Software 126
Permissions for Access to Program Folder 129
Switch Between Standalone and Network Mode Without Reinstalling 129
Enable Standalone Mode 130
Enable Network/Standalone Mode 130
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 130
Download 130

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Use SafeNet Sentinel Advanced Medic 131
License Troubleshooter (Sentinel Advanced Medic) for Network Test 132
Download 132
Use License Troubleshooter 132
Network License Troubleshooter (WLMAdmin) 134
Download 134
Use WLMAdmin 134
Automatic Detection 134
Manual Detection 134
Verify Server and License with Network License Troubleshooter (WLMAdmin) 136
Uninstall Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 137
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) 138
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) 139
Download 140
Use the Sentinel System Driver (SSD) Cleanup Utility 140
Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 141
Download 141
Installation 142
Install Latest License Driver (SentinelLM 7.4.0) 145
Download 145
Installation 145
List of Network License Servers 147
lshost 147
Manually Edit lshost 147
FracproPT_Server.txt 147
Verify FracproPT_Server.txt 147
Manually Edit FracproPT_Server.txt 147
(Client) Network (License) Mode Not Working After Upgrading from Version 10.2 or Earlier 148
Install Electronic License File (lservrc) (Network Server Mode) 148
Request License Code 148
Install Electronic License File lservrc 148
Network License Troubleshooter (WLMAdmin) 148
Download 148
Use WLMAdmin 148
Automatic Detection 148
Manual Detection 149
Install Electronic License Code via Network License Troubleshooter (WLMAdmin) 150
Add License Code to Server and Its File 150
Restart License Server Service (in Windows Services) 152
Enable License Server through Windows Firewall 152
Determine Whether Network License Server Is Already Installed 155

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Add Additional Licenses to Existing License Server 155
Install Newer Version of Network License Server 156
Shut Down Network License Server (in Network License Troubleshooter) 156
Stop License Server Service (in Windows Services) 156
Verify That USB Key Is Powered On 157
Verify That USB Key Is Powered On 157
Verify USB Port Controller (with Windows Device Manager) 157
Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility) 160
Download 160
Use the SentinelLM Host Information Utility 160
Bitlock Troubleshooter (Sentinel SuperPro Medic) 160
Download 161
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 161
Problem with Computer's Clock 163
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility) 163
Download 163
Use the SentinelLM Host Information Utility 163
Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility) 164
Download 164
Use the SentinelLM Host Information Utility 164
Bitlock Troubleshooter (Sentinel SuperPro Medic) 165
Download 165
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 166
Use 25-Pin Key on Computer Without Parallel Port 167
Laptop 167
Desktop 168
Detect Additional Parallel Ports 168
USB-To-Parallel Adapter / Converter 168
Use 25-Pin Key Together with Other 25-Pin Keys or Connectors 168
Problem with Computer's Clock 168
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 168
Download 168
Use SafeNet Sentinel Advanced Medic 169
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 170
Download 170
Use SafeNet Sentinel Advanced Medic 170
Uninstall Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 172
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) 173
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) 174
Download 175
Use the Sentinel System Driver (SSD) Cleanup Utility 175

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Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 176
Download 176
Installation 177
Install Latest License Driver (SentinelLM 7.4.0) 180
Download 180
Installation 180
Modify Windows Registry to Automatically Load License Driver 182
Super pro Hardware Key With Serial Number Between 11000 and 20000 182
Unhide File Name Extensions 183
Unhide File Name Extensions 184
Troubleshoot Electronic License File (lservrc) for Network Server Mode 185
Verify Existence of Electronic License File (lservrc) in Fracpro's Program Folder 185
Verify Text Content of Electronic License File (lservrc) 186
Verify License Content of Electronic License File (lservrc) 187
Electronic License File Decoder 188
Verify License Content of Electronic License File (lservrc) 188
Verify That Latest License Driver is Running (in Windows Task Manager) 189
Verify That Latest License Driver is Running (in Windows Services) 191
Restart License Server Service (in Windows Services) 193
Verify License Server Service (in Windows Task Manager) 194
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 195
Download 195
Use SafeNet Sentinel Advanced Medic 195
License Troubleshooter (Sentinel Advanced Medic) for Network Test 197
Download 197
Use License Troubleshooter 197
Network License Troubleshooter (WLMAdmin) 199
Download 199
Use WLMAdmin 199
Automatic Detection 199
Manual Detection 199
Verify Server and License with Network License Troubleshooter (WLMAdmin) 201
Determine Whether Existing Network Server is Too Old 202
Using License with Newer Sentinel Software 202
Newer WlmAdmin Only Adds Valid Licenses To Server 202
Different Locking Codes 203
License Drivers for Hardware License Keys not Working Properly 203

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Installation Troubleshooting
In this section, you can find troubleshooting information for installing:

l Fracpro

l Demo Mode

l Electronic License Files

l License Drivers

l Hardware License Keys

l Standalone Mode

l Network (License) Server Mode

l (Client) Network (License) Mode

No Valid License Found

[Click on select areas in this image to jump to the relevant help text.]
No Valid License Found screen.

Access

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The No Valid License Found screen is accessed by:

l When Fracpro cannot find a valid license.

Description
The No Valid License Found screen provides information and tools related to license troubleshooting, when a valid
license is not found by Fracpro.

Screen Content
Error Message
This panel displays the relevant error message.

Troubleshooting Suggestions
This panel displays common suggestions for troubleshooting.

Contact Technical Support


This panel displays contact information for Technical Support.

Diagnostic Information
This panel displays diagnostic information, such as the version, the installation folder, the operating system and the
license serial number.

Switch license mode


l Standalone: Select this radio-button to run Fracproin Standalone mode. This means that Fracprosearches for a
license that does not require a local network.
l Network (/ Standalone): Select this radio-button to run Fracproin Network (/ Standalone mode). This means
that Fracprosearches for a license that is broadcast by a local network (and if such a license is not found, Frac-
prosearches for a license that does not require a local network).

Electronic License (File)


l Disk ID Locking Code: This displays the five-character hexadecimal locking code (for example, 16A73) that is
tied to the identifier of the hard drive on which Fracprois installed. This locking code can be used to generate a
license code for an electronic license file.
l Request Electronic License (File): Select this button to send a request to an electronic license file to Technical
Support via your default e-mail browser (for example, Microsoft Outlook).
l Enter Electronic License (File): Select this button to display the Enter Emergency License Code screen.

Buttons
l Tools: Select this button to display the License Troubleshooting Tools screen.

l Start Trial: Select this button to start a time-limited trial license, provided that such a license is available.

l Exit Program: Select this screen to quit Fracpro.

l Help: Select this button to display relevant the relevant help documentation.

Enter Emergency License Code

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Enter Emergency License Code screen.

Access
The Enter Emergency License Code screen is accessed by:

l In the No Valid License Found screen, select the Enter Electronic License button.

Description
The Enter Emergency License Code screen is used to enter the license code, or to browse for an electronic license file
that contains this code.

Screen Content
l Browse for License File or Type In or Paste License Code: Enter the license code, or paste the license code
into this field.
l Browse...: Select this button to display the Open screen, to browse for a license file that contains the license
code.
l Hash Code: This displays a so-called Hash Code that is computed from the entered license code. This Hash
Code can be used to verify that the correct license code was entered. You can compare the displayed Hash Code
to the Hash Code that was supplied to you by Technical Support.
l Number of Characters: This displays the number of characters of the entered license code. This character count
can be used to verify that the correct license code was entered. You can compare the displayed character count to
that character count that was supplied to you by Technical Support.

License Troubleshooting Tools

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[Click on select areas in this image to jump to the relevant help text.]
License Troubleshooting Tools screen.

Access
The License Troubleshooting Tools screen is accessed by:

l In the No Valid License Found screen, select the Tools button.

Description
The License Troubleshooting Tools screen is used to access various license troubleshooting tools.

Screen Content
Left Column
l Locking Code Tool: Select this button to access the Locking Code Tool.

l Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)

l Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility)

l Install Current License Driver: Select this button to Install Current License Driver (Sentinel System Driver
5.41.1 (32-bit)).
l Install Latest License Driver: Select this button to Install Latest License Driver (SentinelLM 7.4.0).

l License Driver Cleanup: Select this button to access the License Driver Cleanup.

l Bitlock Troubleshooter: Select this button to access the Bitlock Troubleshooter (Sentinel SuperPro Medic).

l License Troubleshooter: Select this button to access the License Troubleshooter.

l License Troubleshooter (Sentinel Advanced Medic) for Basic Checks

l License Troubleshooter (Sentinel Advanced Medic) for Network Test

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l Network License Troubleshooter: Select this button to access the Network License Troubleshooter (WLMAd-
min).
l Install Electronic License Code via Network License Troubleshooter (WLMAdmin)

l Verify Server and License with Network License Troubleshooter (WLMAdmin)

l Shut Down Network License Server (in Network License Troubleshooter)

l Electronic License Decoder: Select this button to access the Electronic License Decoder.

l Troubleshoot Electronic License File (lservrc) for Standalone Mode

Right Column
l Window Device Manager: Select this button to access the Microsoft Windows Device Manager screen.

l Verify USB Port Controller (with Windows Device Manager)

l Windows Task Manager: Select this button to access the Microsoft Windows Task Manager screen.

l Verify That Latest License Driver is Running (in Windows Task Manager)

l Windows Services: Select this button to access the Microsoft Windows Services screen.

l Verify That Latest License Driver is Running (in Windows Services)

l Stop License Server Service (in Windows Services)

l Restart License Server Service (in Windows Services)

l Add or Remove Programs: Select this button to access the Microsoft Windows Add or Remove Programs
screen.
l Uninstalll Current License Driver (Sentinel System Driver 5.41.1 (32-bit))

l Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0)

l Uninstall Fracpro

l Go to Fracpro Folder: Select this button to access Fracpro's folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\) in Microsoft Windows File Explorer.
l Bitlock Updater: Select this button to access the Bitlock Updater (Field Exchange Utility).

l ?: Select this button to access the help documentation that is relevant to the topic that is accessed by the button
to its left-hand side.
l Help Documentation: Select this button to access the relevant help documentation.

Install Latest Version


The latest release and service pack for Fracpro can be downloaded from the web site of CARBOat www.fracpro.com.

Request Password
1. Request a password for the Fracpro installation ZIP file by contacting Technical Support.
2. You will receive an e-mail message from Technical Support with the requested password.

Download and Install Latest Release

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1. Log in as a user with Administrator rights.
2. The latest release for FracproFracprocan be downloaded from the web site of CARBOat www.fracpro.com.
3. Select the hyperlink Fracpro.
4. Save the file Fracpro 2012 10.6.4 4-30-2012 English.exe (or similar) to a convenient location on your hard disk.
5. Execute the file Fracpro 2012 10.6.4 4-30-2012 English.exe (or similar).
6. Copy the password from the e-mail message that you obtained from Technical Support and paste it into the pass-
word screen when prompted to do so. Refrain from typing the password into the screen, to avoid typographical
errors.
7. The setup program will guide your through the installation process.
The file Fracpro 2012 10.6.4 4-30-2012 English.exe (or similar) is an encrypted, compressed archive file in the ZIP for-
mat. You can also use archive programs (for example WinZip) to extract Fracpro's installation files from this archive
file.

Download and Install Latest Service Pack


1. Log in as a user with Administrator rights.
2. The latest service pack for FracproFracprocan be downloaded from the web site of CARBO at
www.fracpro.com.
3. Select the hyperlink for the service pack.
4. Save the file for the service pack to a convenient location on your hard disk.
5. Execute the file for the service pack.
6. The setup program will guide your through the installation process.

Start Installation from CD-ROM


Before you start the installation of Fracpro, it is suggested to uninstall any previous versions of Fracpro first.

To start the installation of FracproFracpro from the installation CD -ROM:

1. Log in as a user with Administrator rights.


2. Insert the CD -ROM into the CD -ROM drive.
3. The installation should start automatically.

Troubleshooting
The Installation Does Not Start Automatically
1. Use Windows File Explorer to navigate to the CD -ROM drive (for example, drive D:)
2. Execute the file Setup.exe from the main folder on the installation CD.

You Cannot Find the File Setup.exe on the CD-ROM


Windows XP may be hiding common file name extensions. In this case, you would see up to six different files with the
name Setup.
You can locate the file s etup.exe by locating the Setup file for which:

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. the icon looks like a computer.

2. the Type column displays Application.

Display Known File Name Extensions in Windows XP


You can enable the display of known file name extensions in Windows XP by:

l Select in Windows File Explorer from the main menu Tools > Folder Options....

l In the section Advanced settings, unselect the check-box Hide extensions for known file types.

l Select the button OK.

Start Installation from Hard Disk


Before you start the installation of Fracpro, it is suggested to uninstall any previous versions of Fracpro first.

If you copied the contents of the Fracpro installation CD -ROM to your hard disk, or if you downloaded Fracpro from
our web site, you can start the installation of Fracpro from the hard disk:

1. Use Windows File Explorer to locate the folder where you copied or extracted the Fracpro installation files.
2. Execute the file setup.exe.

Troubleshooting
You Cannot Find the File Setup.exe in the Folder
Windows XP may be hiding common file name extensions. In this case, you would see up to six different files with the
name Setup.
You can locate the file s etup.exe by locating the Setup file for which:

1. the icon looks like a computer.

2. the Type column displays Application.

Display Known File Name Extensions in Windows XP


You can enable the display of known file name extensions in Windows XP by:

l Select in Windows File Explorer from the main menu Tools > Folder Options....

l In the section Advanced settings, unselect the check-box Hide extensions for known file types.

l Select the button OK.

Install
Before you install Fracpro, it is suggested to uninstall any previous versions of Fracpro first.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
To install Fracpro:

1. Start the installation from a CD-ROM or from the hard disk.

Fracpro2012 - InstallShield Wizard screen.

2. In the Fracpro Setup - Welcome screen, select the button Next >.

Fracpro Setup - Welcome screen.

3. In the Fracpro Setup - License Agreement screen, read and print (using the button Print) the license agreement,
select the radio-button I accept the terms of the license agreement, and select the button Next >.

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Fracpro Setup - License Agreement screen.

4. In the Fracpro Setup - Customer Information screen:


5. enter your User Name and your Company Name,
6. for the field Install this application for, select one of the two radio buttons
7. Anyone who uses this computer (all users) or
8. Only for me (), and
9. select the button Next >.

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Fracpro Setup - Customer Information screen.

10. In the Fracpro Setup - Select Features screen, select one of the four buttons
A. 30 Day Demo,
B. Standalone,
C. Network / Standalone, or
D. License Server.

Fracpro Setup - Select Features screen.

Install Standalone Version


This is a continuation of the topic Install Fracpro

1. In the Fracpro Setup - Select Features screen, select the button Standalone.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Fracpro Setup - Select Features screen.

2. In the Fracpro Setup - Choose Destination Location screen, select the button Browse... to navigate to a con-
venient location on your hard disk (by default C:\Program Files\Fracpro\Fracpro 2012\), and select the button
Next >.

Fracpro Setup - Choose Destination Location screen.

3. In the Fracpro Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.

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Fracpro Setup - Start Copying Files screen.

4. In the Fracpro Setup - Select Type of License Locking screen, select the Hardware dongle (USB or Parallel
Port) radio-button if you will be using a hardware license key, or select the License file (lservrc) radio-button if
you will be using an electronic license file that is typically called lservrc.

Fracpro Setup - Select Type of License Locking screen.


Refer also to:

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l Types of Licenses

l Hardware dongle (USB or Parallel Port)

l Use Someone Else's Hardware Key

l License file (lservrc)

l Obtain Locking Code for Disk ID from Fracpro

l Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)

l Request and Receive Electronic License Code

l Install Electronic License File lservrc (Standalone Mode)

l Install Electronic License Code via Emergency License Screen

l Use Someone Else's Electronic License File

5. If you selected the Hardware dongle (USB or Parallel Port) radio-button, then the electronic license file lservrc is
not used. The installation is complete.
You can also select this radio-button if you have not yet requested or received your electronic license file.

6. If you selected the License file (lservrc) radio-button, then the setup application will look for a previous instal-
lation of Fracpro.
A. If you have installed Fracpro before, the installation will automatically copy the electronic license
file lservrc to Fracpro's program folder (by default located at C:\Program Files\Fracpro\Fracpro
2012\Program\). The installation is complete.
B. If you have not installed Fracpro before, in the Installation License Code screen, select the button
Browse... to navigate to the location of the electronic license file lservrc (for example, on the
License Activation Disk).

The electronic license file lservrc contains an encrypted code that is associated with the hardware
license key. The electronic license file lservrc is copied to Fracpro's program folder (by default
located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Pro-
gram\).

Installing License Code screen.

i. If the serial number is less than 11000, a hardware license key is needed.
ii. If the serial number is greater than 20000, a hardware license key is not needed.
7. In the Save Backup Copy of Setup Files to Hard Drive screen, select the Save a backup copy of Fracpro's setup
files radio-button, or select the Skip installation backup radio-button.

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Save Backup Copy of Setup Files to Hard Drive screen.
It is strongly recommended that you save a backup copy of Fracpro's setup files to a safe location on your hard
drive. This will allow you to quickly re-install Fracpro (for example, in the field).
The files will be saved in the folder C:\Program Files\Fracpro\Fracpro 2012\.

8. In the Fracpro Setup - Complete screen, select the button Finish.

Fracpro Setup - Complete screen.

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9. Attach the hardware license key to its port (refer to Warning: Attaching the Security Key) or install the elec-
tronic license file.

10. To start Fracpro, select Desktop > Start > All Programs.
This does not work, shut down and restart the computer, and try again.

Install Network / Standalone Version


This is a continuation of the topic Install Fracpro
For network installations,the network license server software for Fracpro must first be installed on the network server
computer. After restarting the server and ensuring that the network license server software is running, FracproFracpro
can be installed on any network computer.

1. In the Fracpro Setup - Select Features screen, select the button Network / Standalone.

Fracpro Setup - Select Features screen.

2. In the Fracpro Setup - Choose Destination Location screen, select the button Browse... to navigate to a con-
venient location on your hard disk (by default C:\Program Files\Fracpro\Fracpro 2012\), and select the button
Next >.

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Fracpro Setup - Choose Destination Location screen.

3. In the Fracpro Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.

Fracpro Setup - Start Copying Files screen.

4. In the Fracpro Setup - Select Type of License Locking screen, select the Hardware dongle (USB or Parallel
Port) radio-button if you will be using a hardware license key, or select the License file (lservrc) radio-button if
you will be using an electronic license file that is typically called lservrc.

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Fracpro Setup - Select Type of License Locking screen.
Refer also to:

l Types of Licenses

l Hardware dongle (USB or Parallel Port)

l Use Someone Else's Hardware Key

l License file (lservrc)

l Obtain Locking Code for Disk ID from Fracpro

l Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)

l Request and Receive Electronic License Code

l Install Electronic License File lservrc (Standalone Mode)

l Install Electronic License Code via Emergency License Screen

l Use Someone Else's Electronic License File

5. If you selected the Hardware dongle (USB or Parallel Port) radio-button, then the electronic license file lservrc is
not used. The installation is complete.
You can also select this radio-button if you have not yet requested or received your electronic license file.

6. If you selected the License file (lservrc) radio-button, then the setup application will look for a previous instal-
lation of Fracpro.
A. If you have installed Fracpro before, the installation will automatically copy the electronic license
file lservrc to Fracpro's program folder (by default located at C:\Program Files\Fracpro\Fracpro
2012\Program\). The installation is complete.
B. If you have not installed Fracpro before, in the Installation License Code screen, select the button
Browse... to navigate to the location of the electronic license file lservrc (for example, on the

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License Activation Disk).

The electronic license file lservrc contains an encrypted code that is associated with the hardware
license key. The electronic license file lservrc is copied to Fracpro's program folder (by default
located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Pro-
gram\).

Installing License Code screen.

i. If the serial number is less than 11000, a hardware license key is needed.
ii. If the serial number is greater than 20000, a hardware license key is not needed.
7. In the Save Backup Copy of Setup Files to Hard Drive screen, select the Save a backup copy of Fracpro's setup
files radio-button, or select the Skip installation backup radio-button.

Save Backup Copy of Setup Files to Hard Drive screen.


It is strongly recommended that you save a backup copy of Fracpro's setup files to a safe location on your hard
drive. This will allow you to quickly re-install Fracpro (for example, in the field).
The files will be saved in the folder C:\Program Files\Fracpro\Fracpro 2012\.

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8. In the Fracpro Setup - Complete screen, select the button Finish.

Fracpro Setup - Complete screen.

9. Attach the hardware license key to its port (refer to Warning: Attaching the Security Key) or install the elec-
tronic license file.

10. To start Fracpro, select Desktop > Start > All Programs.
This does not work, shut down and restart the computer, and try again.

After installation, the first time Fracprois started, it takes some time before it has found the Network License Server com-
puter. This may take up to 2 minutes. The next time FracproFracprois started, it will remember the location of the Net-
work License Server, and the authorization of the licence will be much faster.

Install Network Server


This is a continuation of the topic Install
Any computer on the network (that is, in terms of network computing, any client computer) can function as the so-called
network server computer for Fracpro. In fact, many network administrators prefer not to use the true network server for
this function.

Before installing the Product license server on a server computers, verify whether there are any existing SentinelLM
license servers on the network. Either check with your Information Technology (IT) department, or execute the program
LSWhere.exe, which is located on the Fracpro installation CD in the folder \Sentinel\Admin.net\Win32\.
If the program LSWhere program does not report any existing SentinelLM license servers running, then you can proceed
with the standard installation of the license server software.

1. In the Fracpro Setup - Select Features screen, select the button Network Server.

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Fracpro Setup - Select Features screen.

2. In the Fracpro2012- InstallShield Wizard screen, confirm that all license servers have been stopped by selecting
the button OK.

Fracpro 2012 - InstallShield Wizard screen.

3. In the Fracpro Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.

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Fracpro Setup - Start Copying Files screen.

4. In the Installation License Code screen, select the button Browse... to navigate to the location of the electronic
license file lservrc (for example, on the License Activation Disk).

The electronic license file lservrc contains an encrypted code that is associated with the hardware license key.
The tronic license file lservrc is copied to the Fracpro program folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\Program\).

Installing License Code screen.

5. In the Fracpro Setup - Complete screen, select the button Finish.

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Fracpro Setup - Complete screen.

6. Attach the hardware license key to its port (refer to Warning: Attaching the Security Key) or install the elec-
tronic license file.
7. If the network license server does not work, shut down and restart the computer.

Permissions for Access to Program Folder


Fracpro needs to be installed by a user with Administrator rights.
However, before a user without Administrator rights can use Fracpro, it may be required to change the permissions for
accessing the Fracprofolder.

1. Using Windows File Explorer, navigate to the folder C:\Program Files\.


2. Right-click on the folder CARBO.
3. Select from the pop-up context menu the item Properties.
4. In the Program Files Properties screen:
A. select the Security tab
B. in the Group or user names: panel and the Permissions for... panel, ensure that relevant users without
Administrator rights have proper access to the CARBO folder

Switch Between Standalone and Network Mode Without Rein-


stalling
To switch between Standalone mode and Network / Standalone mode without reinstalling Fracpro:

Enable Standalone Mode


n Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
Standalone on the first line, and no other text.

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1. If yes, then Fracpro is in Standalone mode.
2. If no, then modify the file so that the first line contains the text Standalone (with no other text in the
file).

FracproPT_net.txt file in Windows Notepad.


In Standalone mode, Fracprodoes not search for a network license server. When using a 30-day Demo, or a
Standalone electronic license file or hardware key, this results in a faster start-up of Fracpro.

Enable Network/Standalone Mode


n Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text Net-
work on the first line, and no other text.
1. If yes, then Fracprois in Network / Standalone mode.
2. If no, then modify the file so that the first line contains the text Network (with no other text in the file).

FracproPT_net.txt in Windows Notepad.


In Network / Standalone mode, Fracprosearches for a network license server. A 30-day Demo, or a Stand-
alone electronic license file or hardware key can also be used in this mode. However, compared to Stand-
alone mode, the search for a network license servers results in a slower start-up of Fracpro.

Microsoft Vista: Initialize Licensing Software for Electronic


License File
For Microsoft Vista, when installing Fracpro for the very first time, it is necessary to initialize the third-party licensing
software.

1. Right-click on the Fracpro icon, and from the pop-up context-menu select the Run As Administrator entry.
2. Exit Fracpro.
3. When running Fracpro without a valid license, Fracpro should now display the correct Machine Locking Code
or Disk ID Locking Code.
4. If Run as administrator entry is not enabled in the pop-up context menu of Fracpro icon, then go to the Frac-
pro installation folder. Right click on the Fracpro executable and from the pop up context menu select Run as
Administrator entry.
5. Repeat steps 2 and 3.

Program - Troubleshooting Checklist


1. Restart Fracpro
2. Log off from and log in to Microsoft Windows
3. Restart computer
4. Reset Fracpro with CleanUpPT

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5. Uninstall Fracpro and Install Fracpro
6. Log off and log in to Microsoft Windows as different user
7. Log off and log in to Microsoft Windows as user with Administrator rights
8. Change permissions for access to Fracpro folder
9. Install different version of Fracpro

Reset with CleanUpPT


If Fracproappears to be malfunctioning (for example, it crashes during startup, or graphics screens do not appear prop-
erly), a basic repair or uninstallation / reinstallation may not be sufficient. In this case, you can use the CleanUpPT util-
ity, which will reset Fracpro by removing configuration files registry entries for Fracpro.

CleanUpPT cleans up all Fracproregistry entries that were created by Fracproand could become corrupted. Uninstalling
Fracprowill not remove them, and the newly installed Fracprowill continue using these potentially corrupt registry
entries. Therefore, CleanUpPT is still necessary even after full re-install.

Only perform these procedures as a last resort, if everything else fails.

1. Log in as a user with Administrator rights.


2. Make sure that Fracpro is not running.
3. Execute the program CleanUpPT.exe, which is located in the Fracpro's program folder (by default located at
C:\Program Files\Fracpro\Fracpro 2012\Program\).
4. Select the button Clean Now.
5. After the application is finished, it will automatically start Fracpro.
6. Fracprowill automatically regenerate all items that were removed by CleanUpPT.

CleanUpPT screen.

Uninstall

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To completely uninstall Fracpro, you need to execute the InstallShield uninstalling application. You cannot simply
delete the files in the Fracproprogram folder.

1. Log in as a user with Administrator rights.


2. Make sure that Fracprois not running.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.
4. Select the button Change or Remove Programs.
5. Select the entry Fracpro 2007.
6. Select the button Remove.
7. Confirm the removal of Fracprowhen prompted to do so.

Add or Remove Programs screen.

Re-Associate INP and DBS Files


Symptoms
When Fracpro's input (INP ) and database (DBS ) files are no longer associated with Fracpro:

l Their icon is a generic Microsoft Windows file icon.

l Double-clicking on their icon does not open them in Fracpro.

Cause
Microsoft Windows may loose the association between Fracpro's input (INP ) and database (DBS ) files, when, for exam-
ple:

l Two versions of Fracproare installed, and then the last (re-)installed version of Fracprois un-installed.

Solution

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l Double-click on My Computer, to open Windows File Explorer.

1. From the main top menu, select the Tools > Folder Options... entry.
2. In the Folder Options screen:
A. Select the File Types tab.
I. In the Registered file types: list-box, look for the INP entry.

If you did not find the INP entry:

a. Select the New button.


b. In the Create New Extension screen, in the File Extension field, enter INP , and
select the OK button to exit the Create New Extension screen.

In the Registered file types: list-box,select the INP entry.

II. In the Details for INP extension panel, select the Change... button.
III. In the Open With screen:
a. Select the Browse... button.
b. In the Open With... screen:
i. Navigate to Fracpro's program folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 201-
2\Program\).
ii. Select the executable file Fracpro.EXE.
iii. Select the Open button to exit the Open With... screen..
c. Select the OK button to exit the Open With screen.
IV. Repeat steps I to III for the DBS file extension.
B. Select the Close button to exit the Folder Options screen.

Types of Licenses
1. Demo
limited-time, fully-functional trial via electronic license file lservrc
(license number 99,999)
2. Standalone
A. 25-pin parallel-port hardware license key / dongle coupled to electronic license file called lservrc
(license number 10,000 to 10,999)
B. 25-pin parallel-port hardware license key / dongle
(license number 11,000 to 19,999)

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C. USB hardware license key / dongle
(license number 30,000 to 39,999)

D. electronic license file called lservrc


(license number 20,000 to 29,999, and 40,000 to 49,999)
3. Network
client network license coupled to (network) License Server
4. (Network) License Server
A. 25-pin parallel-port hardware license key / dongle
(license number 10,000 to 10,999)

B. USB hardware license key / dongle coupled to electronic license file called lservrc
(license number 50,000 to 59,999)

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C. electronic license file called lservrc
(license number 20,000 to 29,999)

If Fracpro is running, then select from the main menu Help > About Fracpro. The license number is displayed as Serial
# and contains five digits. Compare this license number to those listed in the table above.

[Click on select areas in this image to jump to the relevant help text.]
Types of LicensesFracpro screen.

l If you need to attach a 25-pin parallel-port hardware key / dongle to your PC to run Fracpro, then you are using
a Standalone license [1] with a 25-pin parallel-port key / dongle. The license number should be listed on the
hardware key / dongle. If the license number is between 10,000 and 10,999, then the hardware key / dongle is
coupled to an electronic license file called lservrc [1A]. Otherwise, the license number should be between 11,000
and 19,999 [1B].

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l If you need to attach a USB hardware key / dongle to your PC to run Fracpro, then you are using a Standalone
license [1] with a USB key / dongle [1C]. The license number should be listed on the hardware key / dongle. The
license number should be between 30,000 and 39,999.

l If you need to connect your computer to the Intranet of your organization to run Fracpro, then you are using a
client Network license [3]. This client Network license is obtained from a network License Server [4], which
should to be configured by a network administrator.
l If you do not need to attach a 25-pin parallel-port or USB hardware key / dongle to your computer, and you do
not need to connect your computer to the Intranet of your organization to run Fracpro, then you are using a
Standalone license [1] with an electronic license file called lservrc [1D ].

Adjust Display Resolution to Fit Screens into Display


Some of the larger FracproFracpro screens do not fit into the display, if the resolution (that is, the number of pixels) of
the display is not sufficient. To adjust the resolution of the display:

1. Select Desktop > Start > Control Panel > Display.


2. in the Display Properties screen:
A. Select the Settings tab.
B. in the Screen resolution panel, move the slider to the right to increase the resolution, if possible. The mini-
mum resolution for FracproFracpro is 1,040 by 768 pixels.

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C. Select the OK button to close the Display Properties screen.

Adjust Size of Windows Fonts to Fit Contents into Screens


Under certain circumstances, the contents of some FracproFracpro screens does not fit. This problem is likely due to
issues with the standard system fonts that are used for Microsoft Windows. A temporary workaround for this problem is
to change the size of the fonts in Microsoft Windows.

1. Select Desktop > Start > Control Panel > Display.


2. in the Display Properties screen, select the Settings tab, and select the Advanced button.

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3. in the Properties screen:
A. Select the General tab
B. in the Display panel, select from the DPI setting: drop-down list-box the entry Custom setting....

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C. in the Custom DPI Setting screen:
i. Click with the mouse on the ruler, and drag the mouse to the left and / or right until the value in
the Scale to this percentage of normal size: drop-down list-box displays a value of, for example,
80%.

ii. Select the OK button to close the Custom DPI Setting screen.
D. in the Change DPI Setting screen, select the OK button to close this screen.

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E. Select the OK button to close the Properties screen.
4. in the General screen, select the OK button to close this screen.

5. Select the Close button to close the Display Properties screen.


6. in the Systems Settings Change screen, select the Yes button to close this screen and restart the computer.

This modification can be reversed by selecting in the Properties screen, in the Display pane, for the DPI setting: drop-
down list-box the Normal size (96 DPI) entry (step 3B).

Microsoft Vista: Initialize Licensing Software for Electronic


License File
For Microsoft Vista, when installing Fracpro for the very first time, it is necessary to initialize the third-party licensing
software.

1. Right-click on the Fracpro icon, and from the pop-up context-menu select the Run As Administrator entry.
2. Exit Fracpro.
3. When running Fracpro without a valid license, Fracpro should now display the correct Machine Locking Code
or Disk ID Locking Code.
4. If Run as administrator entry is not enabled in the pop-up context menu of Fracpro icon, then go to the Frac-
pro installation folder. Right click on the Fracpro executable and from the pop up context menu select Run as
Administrator entry.
5. Repeat steps 2 and 3.

Troubleshoot Installation Problems


Introduction
This document can help you resolve problems that interrupt the installer for Fracpro on Microsoft Windows. These prob-
lems can manifest themselves in many different ways, including (but not limited to) a frozen cursor or screen, or an error.
Different factors can interrupt the installation of an application, including:

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l the AutoPlay feature in Windows,

l a conflicting application,

l incorrect data in the Windows registry, or

l hardware problems.

Although a system error may occur only when you work with Fracpro, Fracpro may not necessarily be the cause-it may
be the only application that uses enough memory or processor cycles to expose the problem.
To benefit the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results
of each, including errors or problematic behavior. Technical Support can use this information to better assist you, should
you need to contact them.
You must be logged on as an Administrator to perform some of the procedures in this document.
Some of the procedures in this document may initiate in Windows Vista a User Access Control dialog that asks for your
permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the
dialog, then you will not be able to continue with that troubleshooting step.
The procedures in this document are based on the default interface of Windows. If the interface is customized, some pro-
cedures may vary.
Control Panel
A commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start >
Settings > Control Panel instead of Start > Control Panel.
The steps in this document that refer to the Control Panel are in reference to the Classic view.
To switch to Classic View:

1. Choose Start > Control Panel.


2. Choose Classic View in the left pane.

Hidden Files and Folders


Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate
files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows File
Explorer does not show hidden files, hidden folders, and file name extensions that it recognizes.
To show hidden files, hidden folders, and all file name extensions in Windows File Explorer:

1. In Windows Vista Explorer, choose Organize > Folder And Search Options.
2. Click the View tab in the Folder Options dialog box.
3. In Advanced Settings, select Show Hidden Files And Folders.
4. Deselect Hide Extensions For Known File Types.
5. Click OK.

Beginning Troubleshooting
The tasks in this section can help you resolve the most common installation problems. Before performing any of these
tasks, back up all personal files.

Make sure that the system meets the minimum requirements for Fracpro
Fracpro may not run correctly on a system that does not meet the following requirements:

l Intel Pentium 4 processor

l Microsoft Windows Vista, Windows XP, or Windows 2000

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l 256 MB of RAM

l 800 MB of available hard-disk space

To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control
Panel > System.

Install the latest version of Fracpro


The latest version of Fracpromay be more compatible with the operating system and drivers. Before you install an
update or upgrade, make sure that the system meets the requirements.
Updates are available from our web site at www.fracpro.com.

Install current Windows Vista service packs and other updates


Updates to the Windows Vista operating system improve its performance and compatibility with applications. You can
obtain Windows Vista service packs and other updates from the Microsoft website at http://www.windowsupdate.com/.
For assistance installing service packs and other updates, contact Microsoft technical support.
Before you install a system update, check the system requirements for Fracpro(and any third-party software or hardware
you may use with Fracproto ensure compatibility. If the update is not listed, then contact Technical Support.

Check the CD-ROM and CD-ROM drive


Dust or dirt on a CD-ROM can interfere with installation and prevent the CD-ROM drive from recognizing the CD-
ROM. Examine the Fracpro CD-ROMs for dirt, dust, or fingerprints. Gently wipe the bottom of each CD-ROM from the
center outward with a soft, lint-free cloth.
Verify that the CD-ROM drive can read other CD-ROMs. If it cannot, examine the CD-ROM caddy or loading tray for
dirt, and clean it with a lint-free cloth. If it still cannot read other CD-ROMs, contact the CD-ROM drive manufacturer
or the computer manufacturer.

Intermediate Troubleshooting
If the tasks in the previous section do not solve the problem, then try the following intermediate troubleshooting tasks.

Install Fracpro in a simplified mode from the desktop


Software and services that load automatically with Windows (for example, virus protection utilities) can conflict with
the Fracpro installer and cause problems in Fracpro. To prevent conflict, reinstall Fracpro while Windows is in sim-
plified mode does not resolve the issue, try installing and running Fracpro on a different computer, or on a different
hard drive.
To copy the Fracpro install files to the desktop:

1. Insert the first Fracpro disc into your CD-ROM drive.


2. Create a temporary folder on your desktop.
3. Open My Computer.
4. Right-click on your CD-ROM drive and click Explore.
5. Copy the Fracpro files and folders from the CD-ROM to the temporary folder you created on your desktop.
If you are asked to confirm replacing any folders with the same name, select Yes to All.

To start Windows in a simplified mode:

1. Choose Start > Run (Start for Vista), type msconfig in the Open (Search for Vista) text box, and then press
Enter.
2. On the Startup tab, click Disable All.
3. On the Services tab, select Hide All Microsoft Services, click Disable All, and then click OK.
4. In the System Configuration dialog box, click OK then Restart.

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Upon reboot, you will be notified that the System Configuration Utility has made changes to the way that Win-
dows starts up. Click OK, and when the System Configuration Utility appears, click Cancel.
5. Start the Fracpro installer setup.exe in the temporary folder on the desktop, and then follow the on-screen instruc-
tions.

To re-enable startup items and services:

1. Choose Start > Run (Start for Vista), type msconfig, and click OK.
2. Choose Normal Startup on the General tab, click OK, and restart the computer.

Optimize handling of temporary files by Windows


Windows Vista and applications store working data in temporary (.tmp) files that they create on the hard disk. Excessive
or outdated temporary files can interfere with performance of Windows Vista or applications.
Delete temporary files either by using the Disk Cleanup utility included with Windows, or by using the following
instructions. Make sure that at least Fracpro's required amount of free space is available on the hard disk to which tem-
porary files are written. To start Disk Cleanup, choose Start > All Programs > Accessories > System Tools > Disk
Cleanup. For information about Disk Cleanup, refer to Windows Help.
To manually delete temporary files:
(Repeat this procedure periodically. Windows deletes temporary files when Windows and applications close normally.
When Windows or an application crashes, however, temporary files can accumulate on the hard disk.)

1. Quit all applications.


2. Choose Start and type %tmp% in the Search text box and press Enter.
3. Delete the contents of this folder.

Repair and defragment hard disks.


System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks,
either by using the Error-Checking tool and Disk Defragmenter utility included with Windows Vista or by using a
third-party disk utility (for example, Symantec Norton Utilities). You should run such utilities on each hard disk or par-
tition. More information about the Error-Checking tool and Disk Defragmenter appears below; for more information
about a third-party disk utility, refer to the documentation for the utility.
Error-Checking Tool
The Error-Checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file
names. To access the Error-Checking tool:

1. choose Start > Computer


2. right-click the desired hard disk
3. choose Properties from the menu
4. in the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-Checking
area.

To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-Checking tool before running
Disk Defragmenter.
Disk Defragmenter
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and
free space is consolidated in one contiguous block. To access the Disk Defragmenter utility:

l choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.

Scan the system for viruses

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Use current antivirus software (for example, Symantec Norton Antivirus or McAfee Virus Scan) to check the system for
viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for
the antivirus software.

Advanced Troubleshooting
Install Fracpro on a different computer
Try to install Fracpro on a different computer to determine if the problem is unique to your computer. If you are able to
install Fracpro on a different computer, contact the computer manufacturer. If the problem occurs on multiple computers,
contact Technical Support.

Contact Technical Support


If none of the above steps has resolved the error or freeze that you are experiencing withFracpro, then you need to con-
tact Technical Support.

Blue Screen of Death (BSoD)


Symptoms
After undocking or docking a laptop (without a parallel port) from its docking station (with a parallel port), and running
Fracpro (and thus its third-party licensing software that polls the parallel port), a Blue Screen of Death (BSoD) can
occur:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
The problem seems to be caused by the following file: parport.sys
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS

Diagnosis
While starting a laptop that is docked, a specific hardware profile (with the parallel port enabled) is established, and the
hardware driver is configured for that profile. When the laptop is undocked, the machine should use a second hardware
profile (with the parallel port disabled), but the hardware driver continues to assume the first profile, so a call to that
driver causes it to crash.

Remedy
To avoid this error there are three options:

Instead
1. of using the undock, standbye or hybernate option, completely shut down the laptop when undocking it
from the docking station and restart it, allowing the hardware driver to initialize during the boot sequence.
After
2. undocking, execute C:\Program Files\Rainbow Technologies\Sentinel System Driver\SetupSysDriver.exe.
Select
a. the Stop NT parallel driver button, and then (optionally) select the Click Start NT parallel driver
button.
Select
b. the Configure Driver button. Select the parallel port -- i.e., the Extended Capabilities Port (ECP).
Select the Edit button. For the entry Use this port, select the No radio-button. Select the OK button.
Ifc.you are not using a hardware license key for the USB or parallel port: Select the Add/Repair/Remove
installation button. Select the Modify radio-button and then the Next > button. Unselect the Parallel
System Driver tree (i.e., select the option red-X This feature will not be available.), and select the
Next > button. Select the Install button.

Troubleshoot System Errors and Freezes (Windows Vista)


Introduction | Beginning Troubleshooting | Intermediate Troubleshooting | Advanced Troubleshooting

Introduction
This document can help you to resolve system errors that occur while you use Fracproon Windows Vista. System errors
can manifest in many different ways, including (but not limited to) the following:

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l A blank or flickering dialog box

l A frozen cursor or screen

l A blue screen

l An unexpected restart

l An error such as one of the following:

l This program has performed an illegal operation and will be shut down. If the problem persists, contact
the program vendor.
l General Protection Fault in module [filename].

l Invalid Page Fault in module [filename].

l Application Error.

l Unhandled exception detected. Application will be terminated.

l Illegal Instruction.

l Segment load failure in [filename].

l Application has encountered a problem and needs to close.

l Fatal System Error.

l A STOP error

Many different factors can cause system errors, including conflicts among device drivers, applications, operating system
settings, hardware, and corrupt elements in specific files.
Although a system error may occur only when you work with Fracpro, Fracpro may not necessarily be the cause-it may
be the only application that uses enough memory or processor cycles to expose the problem.
To benefit the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results
of each, including errors or problematic behavior. Technical Support can use this information to better assist you, should
you need to contact them.
You must be logged on as an Administrator to perform some of the procedures in this document.
Some of the procedures in this document may initiate in Windows Vista a User Access Control dialog that asks for your
permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the
dialog, then you will not be able to continue with that troubleshooting step.
The procedures in this document are based on the default interface of Windows. If the interface is customized, some pro-
cedures may vary.
Control Panel
A commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start >
Settings > Control Panel instead of Start > Control Panel.
The steps in this document that refer to the Control Panel are in reference to the Classic view.
To switch to Classic View:

1. Choose Start > Control Panel.


2. Choose Classic View in the left pane.

Hidden Files and Folders


Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate
files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows File
Explorer does not show hidden files, hidden folders, and file name extensions that it recognizes.
To show hidden files, hidden folders, and all file name extensions in Windows File Explorer:

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1. In Windows Vista Explorer, choose Organize > Folder And Search Options.
2. Click the View tab in the Folder Options dialog box.
3. In Advanced Settings, select Show Hidden Files And Folders.
4. Deselect Hide Extensions For Known File Types.
5. Click OK.

Beginning Troubleshooting
The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks,
back up all personal files (for example, Fracprofiles you created). Always restart the computer after a system error occurs
to refresh its memory. Continuing to work without restarting the computer may compound the problem.

Make sure that the system meets the minimum requirements for Fracpro
Fracpro may not run correctly on a system that does not meet the following requirements:

l Intel Pentium 4 processor

l Microsoft Windows Vista, Windows XP, or Windows 2000

l 256 MB of RAM

l 800 MB of available hard-disk space

To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control
Panel > System.

Install the latest version of Fracpro


The latest version of Fracpromay be more compatible with the operating system and drivers. Before you install an
update or upgrade, make sure that the system meets the requirements.
Updates are available from our web site at www.fracpro.com.

Install current Windows Vista service packs and other updates


Updates to the Windows Vista operating system improve its performance and compatibility with applications. You can
obtain Windows Vista service packs and other updates from the Microsoft website at http://www.windowsupdate.com/.
For assistance installing service packs and other updates, contact Microsoft technical support.
Before you install a system update, check the system requirements for Fracpro(and any third-party software or hardware
you may use with Fracproto ensure compatibility. If the update is not listed, then contact Technical Support.

Run Fracpro while no other applications are running


Some applications or services may cause system errors or freezes when running concurrently with Fracpro. Before start-
ing Fracpro, disable other applications, including startup items and services (items that start automatically with Win-
dows Vista).
To disable startup items and non-Microsoft services:

1. Quit all applications.


2. Choose Start, type msconfig in the Search text box, and press Enter.
3. Write down all unselected items under the Startup and Services tabs.
4. Click the General tab, and choose Selective Startup.
5. Click the Startup tab and select Disable All.
6. Select any startup items that are essential for testing the problem. If you are unsure whether an item is essential,

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leave it deselected (disabled).
7. Click the Services tab, and check Hide All Microsoft Services.
8. Select Disable All then re-select any services that are essential for testing the problem. If you are unsure whether
an item is essential, leave it deselected (disabled).
9. Click Apply, and restart Windows Vista for the changes to take effect.
Upon restart, you will be notified that the System Configuration utility has made changes to the way that Win-
dows Vista starts up. Click OK. When the System Configuration utility appears click Cancel.
10. Right-click icons in the Notification Area and close or disable any startup items that are still active.
Then, try to re-create the problem:

l If the problem no longer occurs, one of the startup items is the cause of the problem.

l If the problem recurs, startup items are not the cause of the problem and you can re-enable them:

1. Choose Start, type msconfig in the Search text box, and press Enter.
2. Click the General tab, and choose Normal Startup.
3. Deselect any items that you wrote down in Step 3 of the previous section.
4. Click Apply, and restart Windows Vista for the changes to take effect.

Intermediate Troubleshooting
If the tasks in the previous section do not solve the problem, then try the following intermediate troubleshooting tasks.

Reinstall Fracproin Low resolution mode


Device drivers and software that loads automatically with Windows Vista (for example, screen savers and virus pro-
tection utilities) can conflict with the Fracproinstaller and cause problems in Fracpro. To prevent conflict, reinstall
Fracprowhile Windows Vista is in Low resolution mode. In Low resolution mode, nonstandard device drivers and
startup software are disabled.
If reinstalling in Low resolution mode does not resolve the issue, then try installing and running Fracproon a different
computer, or on a different hard drive.
To reinstall Fracproin Low resolution mode:

1. Move any personal files out of the Fracprofolder and it's subfolders
2. Uninstall Fracpro.
3. Choose Start, type msconfig in the Search text box, and press Enter.
4. Write down all unselected items under the Startup and Services tabs.
5. Click the General tab, and choose Diagnostic Startup.
6. Click Apply, and restart Windows Vista for the changes to take effect.
7. Press the F8 key before Windows Vista starts, when you see a message such as For Advanced Startup Options.
8. Select Enable low-resolution video (640 by 480 pixels) from the list of startup options and press Enter.
9. Install Fracprofrom the installation media.
10. Re-enable the disabled Startup items and services. To re-enable startup items and services:
l Choose Start, type msconfig in the Search text box, and press Enter.

l Click the General tab, and choose Normal Startup.

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l Deselect any items that you wrote down in step 3 of the previous section.

l Click Apply, and restart Windows Vista for the changes to take effect.

Run Fracproin a new user account


Create a new user account that has the same permissions as the account that you use when the problem occurs. If the
problem does not recur, then the original user account may be damaged. For instructions on creating a new user account,
see To add a new user to the computer in Windows Vista Help or contact your system administrator.

Disable User Access Control (UAC)


This procedure involves disabling User Access Control. This feature is intended to prevent administrative accounts from
performing undesired actions that may affect the system. Disabling UAC removes these notifications. You must restart
your system after you disable or re-enable UAC.
For more information on UAC, see the Microsoft Windows Vista support site.

1. Choose Start > Control Panel.


2. Double-click User Accounts.
3. Select Turn User Account Control On Or Off.
4. Deselect Use User Account Control (UAC) To Help Protect Your Computer and click OK.
5. Click Restart Now.
To re-enable UAC:

1. Choose Start > Control Panel.


2. Double-click User Accounts.
3. Select Turn User Account Control On Or Off.
4. Select Use User Account Control (UAC) To Help Protect Your Computer and click OK.
5. Click Restart Now.

Update the video card driver


Many video card manufacturers frequently update their software drivers. If you have not recently updated the video card
driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website. (To
determine the manufacturer of a video card, view the card's properties in Device Manager.)

Disable Windows Vista Aero


Aero is a new hardware-based graphical user interface in Windows Vista. It is intended to offer more advanced features
than are available in the standard interface, including new transparencies and animations.

1. Choose Start > Control Panel.


2. Double-click Personalization and select Window Color and Appearance.
3. Select Windows Vista Color And Appearance.
4. Click Open Classic Appearance Properties For More Color Options.
5. Select a Color Scheme other than Windows Vista Aero and click OK.
6. Re-create the problem behavior, and then do one of the following:
l If the problem does not recur, then Aero is the cause.

l If the problem recurs, then Aero is not the cause. Re-enable Aero.

To re-enable Aero, do the following:

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1. Choose Start > Control Panel.
2. Double-click Personalization and select Window Color and Appearance.
3. Select Windows Vista Color And Appearance.
4. Choose Windows Vista Aero from the Color Scheme menu and click OK.

Verify that other device drivers are compatible with Windows Vista
If updating the video card driver does not resolve the problem, then verify that all other device drivers are compatible
with Windows Vista. Device drivers are software files that allow Windows Vista to communicate with devices such as
scanners, mouse devices, and keyboards. Contact the device manufacturer to make sure that you are using the latest
driver for it.
To check for device driver problems:

1. Choose Start > Control Panel.


2. Double-click System.
3. Click Device Manager in the Tasks pane.
4. Click the plus sign (+) to the left of each device type.
5. If a device appears with a black exclamation mark (!) in a yellow circle, then right-click that device, and choose
Properties from the menu.
6. Note the properties for the device:
l Check the Device Status field: If the device is not working properly, information in this field can help
you troubleshoot the problem.
l If the Properties dialog box has a Driver tab, then click it. If the Driver tab does not indicate the driver
provider, then click Driver Details. If Microsoft is the provider, then a generic driver is probably
installed; contact the device manufacturer to obtain the most recent driver that they provide

Optimize handling of temporary files by Windows


Windows Vista and applications store working data in temporary (.tmp) files that they create on the hard disk. Excessive
or outdated temporary files can interfere with performance of Windows Vista or applications.
Delete temporary files either by using the Disk Cleanup utility included with Windows, or by using the following
instructions. Make sure that at least Fracpro's required amount of free space is available on the hard disk to which tem-
porary files are written. To start Disk Cleanup, choose Start > All Programs > Accessories > System Tools > Disk
Cleanup. For information about Disk Cleanup, refer to Windows Help.
To manually delete temporary files:
(Repeat this procedure periodically. Windows deletes temporary files when Windows and applications close normally.
When Windows or an application crashes, however, temporary files can accumulate on the hard disk.)

1. Quit all applications.


2. Choose Start and type %tmp% in the Search text box and press Enter.
3. Delete the contents of this folder.
To ensure that at least 750 MB of free space is available on the hard disk to which temporary files are written:

1. Quit all applications.


2. Choose Start > Control Panel.
3. Double-click System and select Advanced system settings from the Tasks pane.
4. Click the Advanced tab, and then click Environment Variables.

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5. In the User Variables For [user profile] area, locate TEMP in the Variable column, and note the folder listed in
the Value column. If the complete pathname for the folder is not visible, double-click TEMP in the Variable col-
umn, and note the folder name in the Variable Value box.
If a TEMP variable does not exist, then contact your system administrator for assistance.
6. In Windows File Explorer, verify that the folder you noted in step 4 exists on a non-compressed disk partition
that has at least 750 MB of free space:

l If the folder does not exist, then create it: Right-click the drive, choose New Folder from the menu, and
type the folder name you noted in step 4 (for example, Temp).
l If the disk does not have enough free space, then create additional space by removing unnecessary files.
To determine the amount of free space, right-click the disk and choose Properties from the menu.

Set the virtual memory paging file to the default size


Virtual memory allows the system to use hard disk space to store information normally stored in RAM. Windows Vista
manages virtual memory by using a paging file. You specify the minimum and maximum size of this file. If the size is
different from the default in Windows Vista, applications may return errors. However, some applications may require a
non-default size for the paging file. Change the size only if other applications are not adversely affected.
To set the paging file to the default size:
(You must be logged on as an administrator to change the size of the paging file.)

1. Quit all applications.


2. Choose Start > Control Panel.
3. Double-click System and select Advanced system settings from the Tasks pane.
4. Click the Advanced tab, and then click Settings in the Performance area.
5. Click the Advanced tab, and then click Change in the Virtual Memory area.
Note: Before you proceed to the next step you may need to deselect the Automatically manage paging file size
for all drives check-box.
6. From the Drive list, select a hard-disk partition that has free space equal to at least three times the amount of the
computer's installed RAM. To determine the amount of space available on a hard-disk partition, click the drive
letter; the amount of space available appears in the Paging File Size For Selected Drive area.
7. In the Initial Size box, enter a value equal to one and a half times the amount of the PC's installed RAM.
8. In the Maximum Size box, enter a value equal to twice the amount of the Initial Size value.
9. Click Set, and then click OK to close the Virtual Memory dialog box.
10. Click OK to the alert The changes you have made require you to restart your computer....
11. Click OK to close the Performance Options dialog box, and then click OK to close the System Properties dialog
box.
12. Click Restart Now to restart your system.

Repair and defragment hard disks.


System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks,
either by using the Error-Checking tool and Disk Defragmenter utility included with Windows Vista or by using a
third-party disk utility (for example, Symantec Norton Utilities). You should run such utilities on each hard disk or par-
tition. More information about the Error-Checking tool and Disk Defragmenter appears below; for more information
about a third-party disk utility, refer to the documentation for the utility.
Error-Checking Tool
The Error-Checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file
names. To access the Error-Checking tool:

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1. choose Start > Computer
2. right-click the desired hard disk
3. choose Properties from the menu
4. in the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-Checking
area.

To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-Checking tool before running
Disk Defragmenter.
Disk Defragmenter
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and
free space is consolidated in one contiguous block. To access the Disk Defragmenter utility:

l choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.

Scan the system for viruses


Use current antivirus software (for example, Symantec Norton Antivirus or McAfee Virus Scan) to check the system for
viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for
the antivirus software.

Identify the file that causes the problem


If an error indicates which file causes the problem, then reinstall the application to which that file belongs. If that file is
damaged and causes problems in Fracpro, then reinstalling the associated application can correct the problem.
If an error indicates a Windows Vista file, then contact Microsoft for help replacing that file.

Advanced Troubleshooting
If the tasks in the previous section do not resolve the problem, then you may be able to resolve the problem by rein-
stalling Windows Vista and Fracpro, reformatting your hard disk and reinstalling Windows Vista and Fracpro, or by
determining if hardware is conflicting with Fracpro.
Technical Support does not support hardware and provides these procedures as a courtesy only. For further assistance,
contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you
may void the warranty for your computer.
Before you remove or rearrange hardware, turn off and disconnect power to the computer and any peripheral devices.

Log in using the built-in Administrator account


The built-in Administrator account has a higher access level to the system than a normal local Administrator account.
By default the built-in Administrator account is disabled. For information about enabling and logging in to the built-in
Administrator account, contact your system administrator. You can also refer to document The administrator account
does not appear on the Windows Vista Welcome screen at http://support.microsoft.com/kb/926183.

Install Fracpro on a different computer


Try to install Fracpro on a different computer to determine if the problem is unique to your computer. If you are able to
install Fracpro on a different computer, contact the computer manufacturer. If the problem occurs on multiple computers,
contact Technical Support.

Reformat the hard disk, and reinstall only Windows Vista and Fracpro
Reformat the hard disk, and then install only Windows Vista and Fracprofrom the original installation media. Refor-
matting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all
application and system disks.
For instructions on performing a clean installation of Windows Vista, see How to install Windows Vista at http://-
support.microsoft.com/kb/918884/en-us.

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Do not install additional software or hardware until you are sure that the problem is resolved. Do not back up the hard
disk and restore Windows Vista and Fracproinstead of reinstalling them. If the problem is caused by an application or
Windows Vista, and either one is restored instead of reinstalled, the problem may recur.
After you reformat the hard disk and reinstall Windows Vista and Fracpro, try to re-create the problem:
If the problem no longer occurs, then install other applications one at a time and try to re-create the problem after each
installation. If the problem occurs after an installation, then the recently installed application may be the cause.
If the problem occurs when only Windows Vista and Fracproare installed, then the cause may be hardware-related, and
you should contact the hardware manufacturer or an authorized reseller for assistance.

Contact Technical Support


If none of the above steps has resolved the error or freeze that you are experiencing withFracpro, then you need to con-
tact Technical Support.

Expired Demo License


If your trial license period (typically 30 days) has expired, then the demo version is disabled.

Security screen.
It is not possible to extend the 30-day license period by manipulating the clock of the computer. Tampering with the
clock of the computer will be detected, and this willpermanently set a time-tampering flag on the computer. Moreover,
any Fracpro license that checks for time-tampering will be disabled, even if they have not yet expired. Please contact
Technical Support.

Previous Demo License Installed


The 30 day demo version of Fracpromay not work on a computer, if at any time in the past, another demo version of
Fracprowas installed on that same computer. If your computer has been used by someone else in the past (that is, if the
computer was not completely new when you received it), please consider the (even remote) possibility that perhaps a pre-
vious user may have tried Fracproin the past on your computer. even reinstallation of the operating system may not be
sufficient to reset the 30-day demo version of Fracpro. Please contact Technical Support.

Problem with Computer's Clock


If someone tried to change the date on their computer while using an electronic license file for Fracpro (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any Fracprolicense that checks for time-tam-
pering will be disabled, even if it has not yet expired.

Obtain Locking Code for Disk ID from Program


1. Start Fracpro.
2. From the Security screen, make a note of Your Machine's Locking Code. The locking code consists of five char-
acters. In the following example, the locking code is 1E8B9.

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Security screen with Machine's Locking Code.
Refer also to Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)

Obtain Locking Code for Disk ID from Locking Code Tool (Sen-
tinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from the web site of CARBO at www.fracpro.com and
www.fracpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on Fracpro's installation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.

Use the SentinelLM Host Information Utility


1. Execute the file Locking_Code_Tool.exe or wechoid.exe (or similar).
2. In the section Locking Criteria, select the check-box DiskID, and unselect all other Check-boxes (unless
instructed otherwise by Technical Support).
3. In the section Locking Data, verify that Selector is equal to 0x4 and make a note of the Code. The first two char-
acters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking code
consists of five alpha-numeric characters. In the following example, the locking code is 1E8B9.

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SentinelLM Host Information Utility screen.
Refer also to Obtain Locking Code for Disk ID from Fracpro.

Request and Receive Electronic License Code


You can request an electronic license file (provided that you are eligible) by obtaining your computer's Locking Code,
and then requesting the electronic license file from Technical Support.

Obtain Locking Code


Refer to

1. Obtain Locking Code for Disk ID from Fracpro


2. Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)

Request Electronic License File


Contact Technical Support and provide them with the locking code, your contact information, and a brief description of
why you need the electronic license file.

Receive Electronic License File


After you request an electronic license file from Technical Support, if you are eligible for an electronic license file, you
will receive an e-mail message from Technical Support. The e-mail message will contain the electronic license code, and
detailed instructions.

Install Electronic License File (lservrc) (Standalone Mode)

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Request Emergency License Code
Refer to:

Obtain
1. Locking Code for Disk ID from Fracpro
Obtain
2. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
Request
3. and Receive Electronic License File

Install Electronic License File lservrc


Save
1. the license file that is attached to the e-mail message to Fracpro's program folder, which is located by
default at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\.
Rename
2. the license file to lservrc (that is, without a file name extension such as .txt).
You may want to back-up the old lservrc file inthat folder first, just incase.
Please be aware of the fact that Windows XP does not always display file name extensions such as .txt. For
this reason, please be certain to rename to attached file from lservrc.txt to lservrc. The license file is sent
with a file name extension to avoid confusion when Windows XP sometimes adds a .dat extension to files
without any extension.
Refer to Unhide File Name Extensions.
Save
3. a back-up copy of this new lservrc license file to a safe location.
Start
4. Fracpro from the exact same folder that you used to installthe lservrc file (by double-clicking the file Frac-
pro.exe).
Do not test this installation by using Fracproicons on the desktop, the Taskbar or the Start menu, since they
could potentially be directed at another Fracproinstallation folder. After you verified that this installation
was succesful, you can use these Fracpro icons again of course.

Install Electronic License Code via Emergency License Screen


1. Start Fracpro.
2. In Fracpro2012, in No Valid License Found screen, select "Enter Electronic license (File)" button..

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Fracpro 2012 No Valid license Found screen.
.

3. In Enter Emergency License Code screen, copy and paste (right-click in the text field, or press the Ctrl + V key
combination) the electronic license code that is contained in the e-mail message from CARBO, and also in the
file lservrc.txt that is attached to that e-mail message.
This electronic license code contains alpha-numeric characters, and the last character is a hash # symbol. For
example:
5UCACD43I8QTTUSAVDT33TDINZAKSQYFNB2TNPBSQHK7SL6972FCUGTYRQHJIK7#

Enter Emergency License Code screen.

4. Select OK button to close Enter Emergency License Code screen.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Request, Receive, and Install Emergency Short Electronic
License Code
An emergency license is an short electronic code that can be generated by Technical Support, and entered by the user in
Fracpro. This will allow the user to run Fracpro with limited functionality for a limited time in the event of a license
failure when e-mail access is limited (for example, in the field).

Request Emergency License Code


Refer to:

1. Obtain Locking Code for Disk ID from Fracpro


2. Request Electronic License File

Receive Emergency Short License Code


Send Code by SMS to Mobile Telephone
Technical Support can send the emergency license code to your mobile telephone via Short Message Service (SMS), that
is, text messaging:

l http://gizmosms.com/

l http://sms.dynadel.com/

l http://www.sendsmsnow.com/

l http://www.txtdrop.com/

Send Code by Telephone


Technical Support can send the emergency license code to you via mobile telephone by using a phonetic alphabet trans-
lation from:

l http://www.csgnetwork.com/phonetictranslator.html

l http://www.jdhorn.com/toys/international.asp

l http://www.ip-tools.net/natophon.php

l http://www.phoneticise.com/

l http://www.braju.com/ig/

Install Emergency Short License Code


Enter and Verify Length in Microsoft Word
1. Start Microsoft Word.
2. Enter electronic license code.
3. From main menu, select File > Properties entry.
4. In Document Properties screen, select Statistics tab.
5. In Statistics table, in Characters: row, read its Value: should be 27.
6. Press OK button or Cancel button to close Document Properties screen.

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Microsoft Word - Document Properties screen.

Copy from Microsoft Word


1. From main menu, select Edit > Select All ; or press Ctrl + A key combination; or double-click on electronic
license code.
2. From main menu, select Edit > Copy; or press Ctrl + C key combination; or right-click on electronic license code
and select Copy.

Paste to Fracpro
1. Start Fracpro.
2. In Security screen, select Enter Emergency License button.

Security screen.

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3. In Enter Emergency License screen, press Ctrl + V key combination; or right-click in text-box and select Paste.
4. Select OK button to close Enter Emergency License screen.

Enter Emergency License screen.

5. Select OK button to restart Fracpro.


6. Ignore, but acknowledge (by selecting the OK button), any subsequent informational and warning messages.

Unhide File Name Extensions


1. Double-click on the My Computer icon.
2. From top main menu, select the item Tools > Folder Options....
(For Microsoft Vista, select the item Organize > Folder and Search Options.)
3. in the Folder Options screen:
A. select View tab
B. in the Advanced settings: panel
i. expand the entry Files and Folders
ii. unselect the Hide extensions for known file types check-box
iii. select the OK button to close the Folder Options screen.

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Folder Options screen, View tab, expanded Files and Folders tree.

Troubleshoot Electronic License File (lservrc) for Standalone


Mode
Verify Existence of Electronic License File (lservrc) in Fracpro's Program Folder | Verify Text Content of Electronic
License File (lservrc) | Verify License Content of Electronic License File (lservrc)

Verify Existence of Electronic License File (lservrc) in Fracpro's Program


Folder
1. Using Windows File Explorer, navigate to Fracpro's program folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\).
2. in the column Name, locate the entry for lservrc.
3. in the same row, the column Type should display File (that is, neither Text Document nor DAT File).
Refer to Unhide File Name Extensions.

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Window File Explorer screen.

Verify Text Content of Electronic License File (lservrc)


1. Using Windows File Explorer, navigate to Fracpro's program folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\).
2. Double-click on the file lservrc.
3. in the Open With screen:
A. Select Notepad as the program to open the lservrc file

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Open With screen.

B. The Windows Notepad screen should display a single line of text containing the words version, expi-
ration, and additive

lservrc file in Notepad screen.

Verify License Content of Electronic License File (lservrc)


Refer to: Electronic License File Decoder.

Electronic License File Decoder


Verify License Content of Electronic License File (lservrc)
Using
1. Windows File Explorer, navigate to Fracpro's folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\).
Navigate
2. to the sub-folder License Troubleshooting.
Execute
3. the file Electronic License File Decoder.exe.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
the
A. License Type entry should display Normal Standalone
the
B. License start date entry should display a date in the past
the
C. Expiration date entry should display a date in the future, or License has no expiration
the
D. Client #1 locking code entry should display five alpha-numeric characters (for example, 123AB)
The Client #1 locking code must match your Locking Code for Disk ID .
Refer to:
Obtain
A. Locking Code for Disk ID from Fracpro
Obtain
B. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
the
E. Lock code depends on entry should display Disk ID in hexadecimal
when
F. prompted Press Enter to continue ..., press the Enter key

Electronic License File Decoder screen.

Lost or Damaged License Activation Disk or Electronic License


File (lservrc)
If you lose or damage your license activation disk or the electronic license file lservrc, please contact Technical Support
with your contact information. Technical Support wills end a copy of the electronic license file lservrc to you by e-mail.
To reinstall the electronic license file lservrc, please refer to Install an Electronic License File .
Please save a back-up copy of the lservrc license file to a safe location.

Use Someone Else's Electronic License File


If you are using an electronic license file, then you cannot use it to run Fracpro on any other computers (more spe-
cifically, any other hard disk) other than the one that it was created for.

Another Application is Using Same Electronic License File Soft-


ware
If Fracprodoes not start with your electronic license file lservrc after you installed another application, then perhaps the
other application is using the same third-party (SafeNet Sentinel) licensing software.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Inthis case, the other application may have changed the default folder where applications search for the lservrc files. Con-
sequently, Fracprocannot find its electronic license file lservrc file anymore.
To address your problem, you need to add the license code for Fracproto that of the other application.

1. For Fracpro, lservrc is stored in Fracpro's program folder (C:\Program Files\Fracpro\Fracpro 2012\C:\Program
Files\Fracpro\Fracpro 2012\Program\).

2. To figure out where the other application stores its lservrc file:
A. Right-click on My Computer, and from the pop-up context-menu select Properties.
B. in the System Properties screen, select the Advanced tab, and then the Environment Variables button.

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C. in the Environment Variables screen, in the System variables panel, search for a System Environment Var-
iable that starts with LSERV. This entry should refer to a folder (related to the other application, pre-
sumably).

D. To inspect this System Environment Variable, double-click on it or select the Edit button.

3. To address this problem:


A. Using Windows File Explorer, navigate to the LSERV... folder for the other application (from step 2C
and Dabove).

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
B. If you do not see any lservrc file in the other application's folder, then:
i. Copy Fracpro's lservrc file (from step #1 above) into the other application's folder
C. If you do see an lservrc file in the other application's folder, then:
i. Open the other application's lservrc file with Windows Notepad.
ii. Also open Fracpro's lservrc file (from step #1 above) with Windows Notepad.
iii. Copy the single line of text from Fracpro's lservrc file to the other application's lservrc file
(that is, add Fracpro's license code to the other application's code).
iv. When you are done, you should have one license code per line
(that is, one or more lines for the other application, and one line for Fracpro).

Uninstall Current License Driver (Sentinel System Driver 5.41.1


(32-bit))
You can uninstall the current Sentinel license driver by:

1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Start > Control Panel > Add or Remove Programs.
4. Select Sentinel System Driver 5.41.1 (32-bit) entry
5. Select Remove button.

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Add or Remove Programs screen.

6. in the Add or Remove Programs confirmation screen, select the Yes button.

Add or Remove Programs confirmation screen.


Refer also to Completely Uninstall All License Software.

Uninstall Latest License Driver (Sentinel Protection Installer


7.4.0)
You can uninstall the latest Sentinel license driver by:

1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
4. Select Sentinel Protection Installer 7.4.0 entry.
5. Select Remove button.

Add or Remove Programs screen.

6. in the Add or Remove Programs confirmation screen, select the Yes button.

Add or Remove Programs screen.


Also refer to Completely Uninstall All License Software.

Completely Uninstall All License Software (Sentinel System


Driver Cleanup Utility)
To remove all installations of Rainbow and Sentinel system driver from the computer, that is, to solve sticky installation
problems, the Sentinel System Driver (SSD) Cleanup utility can be used. The sticky installation problem relates to that
state of Sentinel driver installation, which leaves the computer in a situation where neither the newer version of the
driver can be installed nor the older version of the driver can be uninstalled. The SSD Cleanup utility will clean up all
the installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers.
Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver. In normal situations, the
steps given for Quick Uninstallation should be sufficient.
It is recommended to use the normal driver uninstallation for our drivers. The SSD CleanUp utility might remove your
Sentinel protected software application and other Sentinel SDK installation. Therefore, the SSD CleanUp utility should
be used as the last option for driver uninstall.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Download
1. The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C. Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D. Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or similar)
to a convenient location on your hard disk.

2. The file License_Driver_Cleanup.exe is also located on our web site at www.fracpro.com.


3. The file License_Driver_Cleanup.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Sentinel System Driver (SSD) Cleanup Utility


1. Log in as a user with Administrator rights.
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file SSDCleanup_1.2.0.3.exe or License_Driver_Cleanup.exe (or similar).
4. Press the y key to confirm that this utility will uninstall all the applications that were installed using the Sentinel
System Driver merge modules..

Sentinel System Driver (SSD) Cleanup Utility: Step 1 of 3.

5. Close any application that is currently accessing Sentinel license keys, and press any key to continue.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver (SSD) Cleanup Utility: Step 2 of 3.

6. Press any key to reboot the system for changes to take effect.

Sentinel System Driver (SSD) Cleanup Utility: Step 3 of 3.

Install Current License Driver (Sentinel System Driver 5.41.1


(32-bit))
You can install the current Sentinel license driver by:

Download

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. The file Current_License_Driver.exe is also located on the web site of CARBO at www.fracpro.com.
2. The file Current_License_Driver.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file Current_License_Driver.exe (or similar).
4. In the InstallShield Wizard - Welcome screen, select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Welcome screen.

5. In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
radio-button, and then select the Next > button.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.

6. In the InstallShield Wizard - Destination folder screen, select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.

7. In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next > but-
ton.

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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.

8. In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System Driver
options, unselect the Sentinel System Driver Help option, and then select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.

9. In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.

10. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
11. Start Fracpro.
If this does not work, shut down and restart the computer and try again.

If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.

Install Latest License Driver (SentinelLM 7.4.0)


You can install the latest Sentinel license driver by:

Download
1. The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C. Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.

2. The file Latest_License_Driver.exe is also located on the web site of CARBOat www.fracpro.com.
3. The file Latest_License_Driver.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
3. Execute the file Sentinel_Protection_Installer_7.4.0.zip or Latest_License_Driver.exe (or similar).
4. Select the radio-button Custom.

Sentinel Protection Installer - Setup Type.

5. Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
the Sentinel Protection Server and the Sentinel Keys Server.

Sentinel Protection Installer - Custom Setup.

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6. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
7. Start Fracpro.
If this does not work, shut down and restart the computer and try again.

If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.

Modify Windows Registry to Automatically Load License


Driver
Super pro Hardware Key With Serial Number Between 11000 and 20000
On Windows XP (Home Edition and Professional Edition), the Sentinel System Driver for the parallel key as well as the
USB key may not recognize the Sentinel SuperPro hardware key for a couple of minutes after boot-up or until the key is
reinserted into the computer. The service may not load at all if you are not a user with Administrator rights.
According to the vendor, this behavior is related to the Sentinel license service not starting as a system-service, despite
the fact that it is automatically loaded as a user service and should be loaded during start-up of the system. This is no
problem under Windows NT and Windows 2000. However, Windows XP seems to delay the loading of the service until
required to do so. You will see error messages such as error -3 or key not found, which may be interpreted as a key or
driver failure.
Please contact your system administrator to perform the following steps as a user with Administrator rights:

1. Select Desktop > Start > Run...,


2. in the Run screen, enter regedit, and select the button OK.

Run screen.

3. in the Registry Editor screen:


A. in the left panel, select HKEY_LOCAL_MACHINE > SYSTEM > ControlSet001 > Services > Sentinel

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Registry Editor screen.

B. in the right panel, double click on Start


C. in the Edit DWORD Value screen:
i. modify the Value Data field from 2 to 1
ii. select OK button to close the Edit DWORD Value screen
D. select from the main top menu File > Exit. to close the Registry Editor screen.

Edit DWORD Value screen.

4. Start Fracpro.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Con-
sequently, please consult your system administrator before you make this change.
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
before it had failed initially until some time after boot-up or after an administrator had logged on.

Upgrade from Rainbow to Sentinel License Driver


To upgrade from a Rainbox license driver to a SafeNet Sentinel license driver:

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. Uninstall Fracpro.
2. To completely uninstall any of the old Rainbow license key drivers, use the Sentinel System Drivers Cleanup
utility.
3. Reinstall Fracpro.

Verify That USB Key Is Powered On


To verify that the a Universal Serial Bus (USB ) hardware license key is powered on, attach it to the computer's USB
port and determine that its light-emitting diode (LED) is illuminated.

1. If yes, then the USB key is powered on.


2. If no, then the USB key is defective.

Verify USB Port Controller (with Windows Device Manager)


1. Attach the Universal Serial Bus (USB ) license key to its port, and detach all other keys from their ports.
2. Select Desktop > Start > Control Panel > System.
3. In System Properties screen:
A. select Hardware tab
B. select Device Manager button

System Properties screen, Hardware tab.

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4. In Device Manager screen:
A. Expand the Universal Serial Bus controllers entry
B. Verify that the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware Keys is present.
i. If yes, then the USB key has been detected.
ii. If no, then check the key on a different USB port on the same computer and / or check the key on
another computer. If this fails, please contact Technical Support..

Device Manager screen.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
4. Verify that the icon to the immediate left of the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware
Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol ( ).
A. If yes, then the USB key is working properly.
B. If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
5. Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
Medic) or the License Troubleshooter (Sentinel Advanced Medic).

Bitlock Troubleshooter (Sentinel SuperPro Medic)


The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine.

Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility)


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program
files to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel SuperPro Medic screen.

3. Select the Mode to be STANDALONE.


4. Select the button Find SuperPro.
5. Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6. Select the OK button to close the Sentinel SuperPro Medic information screen.

SafeNet Sentinel SuperPro Medic information screen.

7. Verify that Hard limit of first key found field displays 1.


8. Verify that Status field displays 0 .
9. Verify that Description field displays Success .

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
A. If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B. If no, then select the button Medic Says for additional information. If this is not useful information for
you, then contact Technical Support.
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.

SafeNet Sentinel SuperPro Medic screen.

License Troubleshooter (Sentinel Advanced Medic) for Basic


Checks
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sen-
tinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
installed on your computer; its multiple program files need to be extracted from the single archive file, however.

Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.

3. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.


4. The file License_Troubleshooter.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use SafeNet Sentinel Advanced Medic


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar)

SafeNet Sentinel Advanced Medic, Basic Checks screen.

3. Select the Troubleshoot button.


4. Verify the entries in the Basic Checks panel:
A. Sentinel Driver Installation: green checkmark
B. Sentinel Driver Communication: green checkmark
C. Sentinel Server Communication : irrelevant; ignore this
except when troubleshooting (Client) Network (License) mode: should be green checkmark then
D. Sentinel Key Communication: green checkmark
i. If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii. If no, then please contact Technical Support.

4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel Advanced Medic screen.

Use Someone Else's Hardware Key


Universal Serial Bus (USB) Port Key
If you are using a USB key, then you can exchange your keys freely without making any modification to Fracpro.

Parallel Port Key with Serial Number Between 11000 and 20000
If you are using a parallel port key, then you can exchange your keys freely without making any modification to Frac-
pro.

Parallel Port Key with Serial Number Less Than 11000


If you are using a parallel port key with a serial number of less than 11000, then you need to either:

l Rename or copy your own lservrc file to a different location, and then copy the lservrc file that corresponds to
the new hardware key being used to the Fracpro program folder. This folder is located by default at C:\Program
Files\Fracpro\Fracpro 2012\Program\.

or

l Append the encrypted code from one lservrc file to another. You can accomplish this by opening the lservrc file
with a text editor such as Windows Notepad and copying and pasting the encryption code that is associated with
new Fracpro hardware key. You can list as many license codes in a single lservrc file as you want.

Use 25-Pin Key on Computer Without Parallel Port


Laptop
To add a parallel port to a laptop computer, you can use a PC card [that is, a Personal Computer Memory Card Inter-
national Association (PCMCIA) card] to parallel port adapter / converter.
Ensure that the PC card [that is, the PCMCIA card] is IEEE 1284 compliant.

Desktop

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
To add a parallel port to a desktop computer, you can use a Peripheral Component Interconnect (PCI) card to parallel
port adapter / converter.
Ensure that the PCI card is IEEE 1284 compliant.

Detect Additional Parallel Ports


The latest license driver from SafeNet Sentinel will automatically detect additional parallel ports on PCMCIA and PCI
cards.

USB-To-Parallel Adapter / Converter


Universal Serial Bus (USB ) port to parallel port adaptors / converters are not supported, since they do not provide a
physical address (that is, 378) within Microsoft Windows. Therefore, the SafeNet Sentinel drivers cannot communicate
with the keys.

Use 25-Pin Key Together with Other 25-Pin Keys or Connectors


It is possible to use the 25-pin parallel port hardware key together with other 25-pin parallel port keys or connectors on
a single parallel port.
However, not allcombinations are possible, and the order inwith the keys are attached to each other can be important.
To troubleshoot, first only attach Fracpro's 25-pin license key to the parallel port. If this works properly, then adda-
nother 25-pin key or connector, and make sure that Fracpro's key stillworks properly.

Why Is It Not Possible to Use Standalone Hardware Key Via


Remote Client?
It is not possible to execute Fracpro which is protected by a hardware key in Standalone mode via a remote client (for
example, Terminal Server, VNC, Windows XP remote client).

The SafeNet Sentinel software does not allow this for security reasons.

To be able to execute Fracpro:

1. Execute Fracproin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.
2. Execute Fracproin Network / Standalone mode while being logged into a computer that is connected to the
same network as a network license server with a Network hardware key.

Problem with Computer's Clock


If someone tried to change the date on their computer while using an electronic license file for Fracpro (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any Fracprolicense that checks for time-tam-
pering will be disabled, even if it has not yet expired.

Update Hardware License Key with Bitlock Updater (Field


Exchange Utility)
Bitlock Updater (Field Exchange Utility)
To update the hardware license key used to run Fracpro, you must provide information about the key to Technical Sup-
port. The Field Exchange Utility displays this information in the form of a Locking Code (for example, EHBFG-
YARDIJABRFLEBDH).
You must communicate the Locking Code to Technical Support as instructed (for example, via fax or e-mail). Technical
Support will then give you a corresponding License Code to enter into the Field Exchange Utility.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Obtaining a Locking Code
The Locking Code for a hardware license key includes information about how the key is currently programmed. Tech-
nical Support must receive a Locking Code from you in order to update your key and Fracpro. Locking Codes are
unique for each key.

1. Attach the correct hardware license key to the appropriate port on your computer.
2. Start the Bitlock Updater (Field Exchange Utility).
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\Installation Troubleshooting\, execute the file Bit-
lock Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the Field Exchange Utility screen, select the Get Locking Code button.
The Locking Code appears in the top field.
If the message Error appears in the top field, make sure the key is firmly attached to the port and try again.
4. Do one of the following:
A. Select the copy to clipboard button to place the locking code on the clipboard.

B. Select the save to file button to save the Locking Code to a file. Define a location and file name for
the file, then select the Save button.

Field Exchange Utility screen

5. Send the Locking Code to Technical Support by e-mail at Support@Fracpro.Com.


6. Wait to continue the update process until you have received the License Code from Technical Support.
You can leave the Field Exchange Utility open, or you may close it. Either way, the License Code you receive
from Technical Supportwill update your hardware license key correctly.

Entering a License Code


The License Code provided to you by Technical Support will reprogram the hardware license key used to run Fracpro,
giving you access to the additional services or features you are entitled to. License Codes look the same as Locking
Codes. The License Code is based on the Locking Codes you generate and send to Technical Support. When you enter
the License Code in the Field Exchange Utility, a script is automatically run that updates the hardware license key, and

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
s used with one key cannot be used to activate upgrades for another key, even if the application the key is used with is
the same.

1. Attach the correct hardware license key is attached to the appropriate port on your computer.
Only one hardware key should be attached to your computer during the update process.
2. Start the Field Exchange Utility.
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\License Troubleshooting\, execute the file Bitlock
Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the field above the Update License button, enter the License Code given to you by Technical Support. Do
one of the following:

A. Select the paste from clipboard button to paste the code from the clipboard, if it was placed there.

B. Select the open from file button to load the code from a file. Browse to locate the license file (.LIC),
then select the Open button.
4. Select the Update License button. The key update process begins; it may take up to two or three minutes to com-
plete the process.

Field Exchange Utility screen

5. In the Success! screen, select the OK button.

6. Fracpro is now ready to use, and you should have access to the additional licenses or new features you are
entitled to.
If the update process is not successful, verify that the key is securely attached to your computer and try again. If
the process is still unsuccessful, or you do not have access to the upgrades you are entitled to when the process is

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
complete, contact Technical Support for assistance.
7. In the Field Exchange Utility screen, select the red-cross in the top-right corner to close the Field Exchange Util-
ity.

Permissions for Access to Program Folder


Fracpro needs to be installed by a user with Administrator rights.
However, before a user without Administrator rights can use Fracpro, it may be required to change the permissions for
accessing the Fracprofolder.

1. Using Windows File Explorer, navigate to the folder C:\Program Files\.


2. Right-click on the folder CARBO.
3. Select from the pop-up context menu the item Properties.
4. In the Program Files Properties screen:
A. select the Security tab
B. in the Group or user names: panel and the Permissions for... panel, ensure that relevant users without
Administrator rights have proper access to the CARBO folder

Switch Between Standalone and Network Mode Without Rein-


stalling
To switch between Standalone mode and Network / Standalone mode without reinstalling Fracpro:

Enable Standalone Mode


n Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
Standalone on the first line, and no other text.
1. If yes, then Fracpro is in Standalone mode.
2. If no, then modify the file so that the first line contains the text Standalone (with no other text in the
file).

FracproPT_net.txt file in Windows Notepad.


In Standalone mode, Fracprodoes not search for a network license server. When using a 30-day Demo, or a
Standalone electronic license file or hardware key, this results in a faster start-up of Fracpro.

Enable Network/Standalone Mode


n Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text Net-
work on the first line, and no other text.
1. If yes, then Fracprois in Network / Standalone mode.
2. If no, then modify the file so that the first line contains the text Network (with no other text in the file).

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
FracproPT_net.txt in Windows Notepad.
In Network / Standalone mode, Fracprosearches for a network license server. A 30-day Demo, or a Stand-
alone electronic license file or hardware key can also be used in this mode. However, compared to Stand-
alone mode, the search for a network license servers results in a slower start-up of Fracpro.

Problem with Computer's Clock


If someone tried to change the date on their computer while using an electronic license file for Fracpro (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any Fracprolicense that checks for time-tam-
pering will be disabled, even if it has not yet expired.

Verify That USB Key Is Powered On


To verify that the a Universal Serial Bus (USB ) hardware license key is powered on, attach it to the computer's USB
port and determine that its light-emitting diode (LED) is illuminated.

1. If yes, then the USB key is powered on.


2. If no, then the USB key is defective.

Verify USB Port Controller (with Windows Device Manager)


1. Attach the Universal Serial Bus (USB ) license key to its port, and detach all other keys from their ports.
2. Select Desktop > Start > Control Panel > System.
3. In System Properties screen:
A. select Hardware tab
B. select Device Manager button

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
System Properties screen, Hardware tab.

4. In Device Manager screen:


A. Expand the Universal Serial Bus controllers entry
B. Verify that the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware Keys is present.
i. If yes, then the USB key has been detected.
ii. If no, then check the key on a different USB port on the same computer and / or check the key on
another computer. If this fails, please contact Technical Support..

Device Manager screen.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
4. Verify that the icon to the immediate left of the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware
Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol ( ).
A. If yes, then the USB key is working properly.
B. If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
5. Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
Medic) or the License Troubleshooter (Sentinel Advanced Medic).

Bitlock Troubleshooter (Sentinel SuperPro Medic)


The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine.

Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility)


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program
files to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel SuperPro Medic screen.

3. Select the Mode to be STANDALONE.


4. Select the button Find SuperPro.
5. Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6. Select the OK button to close the Sentinel SuperPro Medic information screen.

SafeNet Sentinel SuperPro Medic information screen.

7. Verify that Hard limit of first key found field displays 1.


8. Verify that Status field displays 0 .
9. Verify that Description field displays Success .

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
A. If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B. If no, then select the button Medic Says for additional information. If this is not useful information for
you, then contact Technical Support.
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.

SafeNet Sentinel SuperPro Medic screen.

Why Is It Not Possible to Use Standalone Hardware Key Via


Remote Client?
It is not possible to execute Fracpro which is protected by a hardware key in Standalone mode via a remote client (for
example, Terminal Server, VNC, Windows XP remote client).

The SafeNet Sentinel software does not allow this for security reasons.

To be able to execute Fracpro:

1. Execute Fracproin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
2. Execute Fracproin Network / Standalone mode while being logged into a computer that is connected to the
same network as a network license server with a Network hardware key.

Problem with Computer's Clock


If someone tried to change the date on their computer while using an electronic license file for Fracpro (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any Fracprolicense that checks for time-tam-
pering will be disabled, even if it has not yet expired.

Update Hardware License Key with Bitlock Updater (Field


Exchange Utility)
Bitlock Updater (Field Exchange Utility)
To update the hardware license key used to run Fracpro, you must provide information about the key to Technical Sup-
port. The Field Exchange Utility displays this information in the form of a Locking Code (for example, EHBFG-
YARDIJABRFLEBDH).
You must communicate the Locking Code to Technical Support as instructed (for example, via fax or e-mail). Technical
Support will then give you a corresponding License Code to enter into the Field Exchange Utility.

Obtaining a Locking Code


The Locking Code for a hardware license key includes information about how the key is currently programmed. Tech-
nical Support must receive a Locking Code from you in order to update your key and Fracpro. Locking Codes are
unique for each key.

1. Attach the correct hardware license key to the appropriate port on your computer.
2. Start the Bitlock Updater (Field Exchange Utility).
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\Installation Troubleshooting\, execute the file Bit-
lock Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the Field Exchange Utility screen, select the Get Locking Code button.
The Locking Code appears in the top field.
If the message Error appears in the top field, make sure the key is firmly attached to the port and try again.
4. Do one of the following:
A. Select the copy to clipboard button to place the locking code on the clipboard.

B. Select the save to file button to save the Locking Code to a file. Define a location and file name for
the file, then select the Save button.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Field Exchange Utility screen

5. Send the Locking Code to Technical Support by e-mail at Support@Fracpro.Com.


6. Wait to continue the update process until you have received the License Code from Technical Support.
You can leave the Field Exchange Utility open, or you may close it. Either way, the License Code you receive
from Technical Supportwill update your hardware license key correctly.

Entering a License Code


The License Code provided to you by Technical Support will reprogram the hardware license key used to run Fracpro,
giving you access to the additional services or features you are entitled to. License Codes look the same as Locking
Codes. The License Code is based on the Locking Codes you generate and send to Technical Support. When you enter
the License Code in the Field Exchange Utility, a script is automatically run that updates the hardware license key, and
thus Fracpro. License Codes are unique to the key they were generated for. License Codes used with one key cannot be
used to activate upgrades for another key, even if the application the key is used with is the same.

1. Attach the correct hardware license key is attached to the appropriate port on your computer.
Only one hardware key should be attached to your computer during the update process.
2. Start the Field Exchange Utility.
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\License Troubleshooting\, execute the file Bitlock
Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the field above the Update License button, enter the License Code given to you by Technical Support. Do
one of the following:

A. Select the paste from clipboard button to paste the code from the clipboard, if it was placed there.

B. Select the open from file button to load the code from a file. Browse to locate the license file (.LIC),
then select the Open button.
4. Select the Update License button. The key update process begins; it may take up to two or three minutes to com-
plete the process.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Field Exchange Utility screen

5. In the Success! screen, select the OK button.

6. Fracpro is now ready to use, and you should have access to the additional licenses or new features you are
entitled to.
If the update process is not successful, verify that the key is securely attached to your computer and try again. If
the process is still unsuccessful, or you do not have access to the upgrades you are entitled to when the process is
complete, contact Technical Support for assistance.
7. In the Field Exchange Utility screen, select the red-cross in the top-right corner to close the Field Exchange Util-
ity.

Bitlock Troubleshooter (Sentinel SuperPro Medic)


The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine.

Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility)


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program
files to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.

SafeNet Sentinel SuperPro Medic screen.

3. Select the Mode to be STANDALONE.


4. Select the button Find SuperPro.
5. Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6. Select the OK button to close the Sentinel SuperPro Medic information screen.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel SuperPro Medic information screen.

7. Verify that Hard limit of first key found field displays 1.


8. Verify that Status field displays 0 .
9. Verify that Description field displays Success .
A. If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B. If no, then select the button Medic Says for additional information. If this is not useful information for
you, then contact Technical Support.
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.

SafeNet Sentinel SuperPro Medic screen.

Use 25-Pin Key on Computer Without Parallel Port


Laptop

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
To add a parallel port to a laptop computer, you can use a PC card [that is, a Personal Computer Memory Card Inter-
national Association (PCMCIA) card] to parallel port adapter / converter.
Ensure that the PC card [that is, the PCMCIA card] is IEEE 1284 compliant.

Desktop
To add a parallel port to a desktop computer, you can use a Peripheral Component Interconnect (PCI) card to parallel
port adapter / converter.
Ensure that the PCI card is IEEE 1284 compliant.

Detect Additional Parallel Ports


The latest license driver from SafeNet Sentinel will automatically detect additional parallel ports on PCMCIA and PCI
cards.

USB-To-Parallel Adapter / Converter


Universal Serial Bus (USB ) port to parallel port adaptors / converters are not supported, since they do not provide a
physical address (that is, 378) within Microsoft Windows. Therefore, the SafeNet Sentinel drivers cannot communicate
with the keys.

Use 25-Pin Key Together with Other 25-Pin Keys or Connectors


It is possible to use the 25-pin parallel port hardware key together with other 25-pin parallel port keys or connectors on
a single parallel port.
However, not allcombinations are possible, and the order inwith the keys are attached to each other can be important.
To troubleshoot, first only attach Fracpro's 25-pin license key to the parallel port. If this works properly, then adda-
nother 25-pin key or connector, and make sure that Fracpro's key stillworks properly.

Why Is It Not Possible to Use Standalone Hardware Key Via


Remote Client?
It is not possible to execute Fracpro which is protected by a hardware key in Standalone mode via a remote client (for
example, Terminal Server, VNC, Windows XP remote client).

The SafeNet Sentinel software does not allow this for security reasons.

To be able to execute Fracpro:

1. Execute Fracproin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.
2. Execute Fracproin Network / Standalone mode while being logged into a computer that is connected to the
same network as a network license server with a Network hardware key.

Problem with Computer's Clock


If someone tried to change the date on their computer while using an electronic license file for Fracpro (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any Fracprolicense that checks for time-tam-
pering will be disabled, even if it has not yet expired.

Update Hardware License Key with Bitlock Updater (Field


Exchange Utility)
Bitlock Updater (Field Exchange Utility)

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
To update the hardware license key used to run Fracpro, you must provide information about the key to Technical Sup-
port. The Field Exchange Utility displays this information in the form of a Locking Code (for example, EHBFG-
YARDIJABRFLEBDH).
You must communicate the Locking Code to Technical Support as instructed (for example, via fax or e-mail). Technical
Support will then give you a corresponding License Code to enter into the Field Exchange Utility.

Obtaining a Locking Code


The Locking Code for a hardware license key includes information about how the key is currently programmed. Tech-
nical Support must receive a Locking Code from you in order to update your key and Fracpro. Locking Codes are
unique for each key.

1. Attach the correct hardware license key to the appropriate port on your computer.
2. Start the Bitlock Updater (Field Exchange Utility).
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\Installation Troubleshooting\, execute the file Bit-
lock Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the Field Exchange Utility screen, select the Get Locking Code button.
The Locking Code appears in the top field.
If the message Error appears in the top field, make sure the key is firmly attached to the port and try again.
4. Do one of the following:
A. Select the copy to clipboard button to place the locking code on the clipboard.

B. Select the save to file button to save the Locking Code to a file. Define a location and file name for
the file, then select the Save button.

Field Exchange Utility screen

5. Send the Locking Code to Technical Support by e-mail at Support@Fracpro.Com.


6. Wait to continue the update process until you have received the License Code from Technical Support.
You can leave the Field Exchange Utility open, or you may close it. Either way, the License Code you receive
from Technical Supportwill update your hardware license key correctly.

Entering a License Code

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
The License Code provided to you by Technical Support will reprogram the hardware license key used to run Fracpro,
giving you access to the additional services or features you are entitled to. License Codes look the same as Locking
Codes. The License Code is based on the Locking Codes you generate and send to Technical Support. When you enter
the License Code in the Field Exchange Utility, a script is automatically run that updates the hardware license key, and
thus Fracpro. License Codes are unique to the key they were generated for. License Codes used with one key cannot be
used to activate upgrades for another key, even if the application the key is used with is the same.

1. Attach the correct hardware license key is attached to the appropriate port on your computer.
Only one hardware key should be attached to your computer during the update process.
2. Start the Field Exchange Utility.
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\License Troubleshooting\, execute the file Bitlock
Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the field above the Update License button, enter the License Code given to you by Technical Support. Do
one of the following:

A. Select the paste from clipboard button to paste the code from the clipboard, if it was placed there.

B. Select the open from file button to load the code from a file. Browse to locate the license file (.LIC),
then select the Open button.
4. Select the Update License button. The key update process begins; it may take up to two or three minutes to com-
plete the process.

Field Exchange Utility screen

5. In the Success! screen, select the OK button.

6. Fracpro is now ready to use, and you should have access to the additional licenses or new features you are

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
entitled to.
If the update process is not successful, verify that the key is securely attached to your computer and try again. If
the process is still unsuccessful, or you do not have access to the upgrades you are entitled to when the process is
complete, contact Technical Support for assistance.
7. In the Field Exchange Utility screen, select the red-cross in the top-right corner to close the Field Exchange Util-
ity.

License Troubleshooter (Sentinel Advanced Medic) for Basic


Checks
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sen-
tinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
installed on your computer; its multiple program files need to be extracted from the single archive file, however.

Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.

3. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.


4. The file License_Troubleshooter.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use SafeNet Sentinel Advanced Medic


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar)

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SafeNet Sentinel Advanced Medic, Basic Checks screen.

3. Select the Troubleshoot button.


4. Verify the entries in the Basic Checks panel:
A. Sentinel Driver Installation: green checkmark
B. Sentinel Driver Communication: green checkmark
C. Sentinel Server Communication : irrelevant; ignore this
except when troubleshooting (Client) Network (License) mode: should be green checkmark then
D. Sentinel Key Communication: green checkmark
i. If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii. If no, then please contact Technical Support.

4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.

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SafeNet Sentinel Advanced Medic screen.

Uninstall Current License Driver (Sentinel System Driver 5.41.1


(32-bit))
You can uninstall the current Sentinel license driver by:

1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Start > Control Panel > Add or Remove Programs.
4. Select Sentinel System Driver 5.41.1 (32-bit) entry
5. Select Remove button.

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Add or Remove Programs screen.

6. in the Add or Remove Programs confirmation screen, select the Yes button.

Add or Remove Programs confirmation screen.


Refer also to Completely Uninstall All License Software.

Uninstall Latest License Driver (Sentinel Protection Installer


7.4.0)
You can uninstall the latest Sentinel license driver by:

1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.

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4. Select Sentinel Protection Installer 7.4.0 entry.
5. Select Remove button.

Add or Remove Programs screen.

6. in the Add or Remove Programs confirmation screen, select the Yes button.

Add or Remove Programs screen.


Also refer to Completely Uninstall All License Software.

Completely Uninstall All License Software (Sentinel System


Driver Cleanup Utility)
To remove all installations of Rainbow and Sentinel system driver from the computer, that is, to solve sticky installation
problems, the Sentinel System Driver (SSD) Cleanup utility can be used. The sticky installation problem relates to that
state of Sentinel driver installation, which leaves the computer in a situation where neither the newer version of the
driver can be installed nor the older version of the driver can be uninstalled. The SSD Cleanup utility will clean up all
the installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers.
Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver. In normal situations, the
steps given for Quick Uninstallation should be sufficient.
It is recommended to use the normal driver uninstallation for our drivers. The SSD CleanUp utility might remove your
Sentinel protected software application and other Sentinel SDK installation. Therefore, the SSD CleanUp utility should
be used as the last option for driver uninstall.

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Download
1. The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C. Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D. Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or similar)
to a convenient location on your hard disk.

2. The file License_Driver_Cleanup.exe is also located on our web site at www.fracpro.com.


3. The file License_Driver_Cleanup.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Sentinel System Driver (SSD) Cleanup Utility


1. Log in as a user with Administrator rights.
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file SSDCleanup_1.2.0.3.exe or License_Driver_Cleanup.exe (or similar).
4. Press the y key to confirm that this utility will uninstall all the applications that were installed using the Sentinel
System Driver merge modules..

Sentinel System Driver (SSD) Cleanup Utility: Step 1 of 3.

5. Close any application that is currently accessing Sentinel license keys, and press any key to continue.

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Sentinel System Driver (SSD) Cleanup Utility: Step 2 of 3.

6. Press any key to reboot the system for changes to take effect.

Sentinel System Driver (SSD) Cleanup Utility: Step 3 of 3.

Install Current License Driver (Sentinel System Driver 5.41.1


(32-bit))
You can install the current Sentinel license driver by:

Download

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. The file Current_License_Driver.exe is also located on the web site of CARBO at www.fracpro.com.
2. The file Current_License_Driver.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file Current_License_Driver.exe (or similar).
4. In the InstallShield Wizard - Welcome screen, select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Welcome screen.

5. In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
radio-button, and then select the Next > button.

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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.

6. In the InstallShield Wizard - Destination folder screen, select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.

7. In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next > but-
ton.

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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.

8. In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System Driver
options, unselect the Sentinel System Driver Help option, and then select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.

9. In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.

10. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
11. Start Fracpro.
If this does not work, shut down and restart the computer and try again.

If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.

Install Latest License Driver (SentinelLM 7.4.0)


You can install the latest Sentinel license driver by:

Download
1. The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C. Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.

2. The file Latest_License_Driver.exe is also located on the web site of CARBOat www.fracpro.com.
3. The file Latest_License_Driver.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
3. Execute the file Sentinel_Protection_Installer_7.4.0.zip or Latest_License_Driver.exe (or similar).
4. Select the radio-button Custom.

Sentinel Protection Installer - Setup Type.

5. Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
the Sentinel Protection Server and the Sentinel Keys Server.

Sentinel Protection Installer - Custom Setup.

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6. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
7. Start Fracpro.
If this does not work, shut down and restart the computer and try again.

If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.

Modify Windows Registry to Automatically Load License


Driver
Super pro Hardware Key With Serial Number Between 11000 and 20000
On Windows XP (Home Edition and Professional Edition), the Sentinel System Driver for the parallel key as well as the
USB key may not recognize the Sentinel SuperPro hardware key for a couple of minutes after boot-up or until the key is
reinserted into the computer. The service may not load at all if you are not a user with Administrator rights.
According to the vendor, this behavior is related to the Sentinel license service not starting as a system-service, despite
the fact that it is automatically loaded as a user service and should be loaded during start-up of the system. This is no
problem under Windows NT and Windows 2000. However, Windows XP seems to delay the loading of the service until
required to do so. You will see error messages such as error -3 or key not found, which may be interpreted as a key or
driver failure.
Please contact your system administrator to perform the following steps as a user with Administrator rights:

1. Select Desktop > Start > Run...,


2. in the Run screen, enter regedit, and select the button OK.

Run screen.

3. in the Registry Editor screen:


A. in the left panel, select HKEY_LOCAL_MACHINE > SYSTEM > ControlSet001 > Services > Sentinel

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Registry Editor screen.

B. in the right panel, double click on Start


C. in the Edit DWORD Value screen:
i. modify the Value Data field from 2 to 1
ii. select OK button to close the Edit DWORD Value screen
D. select from the main top menu File > Exit. to close the Registry Editor screen.

Edit DWORD Value screen.

4. Start Fracpro.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Con-
sequently, please consult your system administrator before you make this change.
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
before it had failed initially until some time after boot-up or after an administrator had logged on.

Obtain Locking Code for Disk ID from Program

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1. Start Fracpro.
2. From the Security screen, make a note of Your Machine's Locking Code. The locking code consists of five char-
acters. In the following example, the locking code is 1E8B9.

Security screen with Machine's Locking Code.


Refer also to Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)

Obtain Locking Code for Disk ID from Locking Code Tool (Sen-
tinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from the web site of CARBO at www.fracpro.com and
www.fracpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on Fracpro's installation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.

Use the SentinelLM Host Information Utility


1. Execute the file Locking_Code_Tool.exe or wechoid.exe (or similar).
2. In the section Locking Criteria, select the check-box DiskID, and unselect all other Check-boxes (unless
instructed otherwise by Technical Support).
3. In the section Locking Data, verify that Selector is equal to 0x4 and make a note of the Code. The first two char-
acters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking code
consists of five alpha-numeric characters. In the following example, the locking code is 1E8B9.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SentinelLM Host Information Utility screen.
Refer also to Obtain Locking Code for Disk ID from Fracpro.

Request and Receive Electronic License Code


You can request an electronic license file (provided that you are eligible) by obtaining your computer's Locking Code,
and then requesting the electronic license file from Technical Support.

Obtain Locking Code


Refer to

1. Obtain Locking Code for Disk ID from Fracpro


2. Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)

Request Electronic License File


Contact Technical Support and provide them with the locking code, your contact information, and a brief description of
why you need the electronic license file.

Receive Electronic License File


After you request an electronic license file from Technical Support, if you are eligible for an electronic license file, you
will receive an e-mail message from Technical Support. The e-mail message will contain the electronic license code, and
detailed instructions.

Install Electronic License File (lservrc) (Standalone Mode)

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Request Emergency License Code
Refer to:

Obtain
1. Locking Code for Disk ID from Fracpro
Obtain
2. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
Request
3. and Receive Electronic License File

Install Electronic License File lservrc


Save
1. the license file that is attached to the e-mail message to Fracpro's program folder, which is located by
default at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\.
Rename
2. the license file to lservrc (that is, without a file name extension such as .txt).
You may want to back-up the old lservrc file inthat folder first, just incase.
Please be aware of the fact that Windows XP does not always display file name extensions such as .txt. For
this reason, please be certain to rename to attached file from lservrc.txt to lservrc. The license file is sent
with a file name extension to avoid confusion when Windows XP sometimes adds a .dat extension to files
without any extension.
Refer to Unhide File Name Extensions.
Save
3. a back-up copy of this new lservrc license file to a safe location.
Start
4. Fracpro from the exact same folder that you used to installthe lservrc file (by double-clicking the file Frac-
pro.exe).
Do not test this installation by using Fracproicons on the desktop, the Taskbar or the Start menu, since they
could potentially be directed at another Fracproinstallation folder. After you verified that this installation
was succesful, you can use these Fracpro icons again of course.

Request, Receive, and Install Emergency Short Electronic


License Code
An emergency license is an short electronic code that can be generated by Technical Support, and entered by the user in
Fracpro. This will allow the user to run Fracpro with limited functionality for a limited time in the event of a license
failure when e-mail access is limited (for example, in the field).

Request Emergency License Code


Refer to:

1. Obtain Locking Code for Disk ID from Fracpro


2. Request Electronic License File

Receive Emergency Short License Code


Send Code by SMS to Mobile Telephone
Technical Support can send the emergency license code to your mobile telephone via Short Message Service (SMS), that
is, text messaging:

l http://gizmosms.com/

l http://sms.dynadel.com/

l http://www.sendsmsnow.com/

l http://www.txtdrop.com/

Send Code by Telephone

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Technical Support can send the emergency license code to you via mobile telephone by using a phonetic alphabet trans-
lation from:

l http://www.csgnetwork.com/phonetictranslator.html

l http://www.jdhorn.com/toys/international.asp

l http://www.ip-tools.net/natophon.php

l http://www.phoneticise.com/

l http://www.braju.com/ig/

Install Emergency Short License Code


Enter and Verify Length in Microsoft Word
1. Start Microsoft Word.
2. Enter electronic license code.
3. From main menu, select File > Properties entry.
4. In Document Properties screen, select Statistics tab.
5. In Statistics table, in Characters: row, read its Value: should be 27.
6. Press OK button or Cancel button to close Document Properties screen.

Microsoft Word - Document Properties screen.

Copy from Microsoft Word

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. From main menu, select Edit > Select All ; or press Ctrl + A key combination; or double-click on electronic
license code.
2. From main menu, select Edit > Copy; or press Ctrl + C key combination; or right-click on electronic license code
and select Copy.

Paste to Fracpro
1. Start Fracpro.
2. In Security screen, select Enter Emergency License button.

Security screen.

3. In Enter Emergency License screen, press Ctrl + V key combination; or right-click in text-box and select Paste.
4. Select OK button to close Enter Emergency License screen.

Enter Emergency License screen.

5. Select OK button to restart Fracpro.


6. Ignore, but acknowledge (by selecting the OK button), any subsequent informational and warning messages.

Unhide File Name Extensions


1. Double-click on the My Computer icon.
2. From top main menu, select the item Tools > Folder Options....
(For Microsoft Vista, select the item Organize > Folder and Search Options.)
3. in the Folder Options screen:
A. select View tab
B. in the Advanced settings: panel

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
i. expand the entry Files and Folders
ii. unselect the Hide extensions for known file types check-box
iii. select the OK button to close the Folder Options screen.

Folder Options screen, View tab, expanded Files and Folders tree.

Troubleshoot Electronic License File (lservrc) for Standalone


Mode
Verify Existence of Electronic License File (lservrc) in Fracpro's Program Folder | Verify Text Content of Electronic
License File (lservrc) | Verify License Content of Electronic License File (lservrc)

Verify Existence of Electronic License File (lservrc) in Fracpro's Program


Folder
1. Using Windows File Explorer, navigate to Fracpro's program folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\).
2. in the column Name, locate the entry for lservrc.
3. in the same row, the column Type should display File (that is, neither Text Document nor DAT File).
Refer to Unhide File Name Extensions.

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Window File Explorer screen.

Verify Text Content of Electronic License File (lservrc)


1. Using Windows File Explorer, navigate to Fracpro's program folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\).
2. Double-click on the file lservrc.
3. in the Open With screen:
A. Select Notepad as the program to open the lservrc file

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Open With screen.

B. The Windows Notepad screen should display a single line of text containing the words version, expi-
ration, and additive

lservrc file in Notepad screen.

Verify License Content of Electronic License File (lservrc)


Refer to: Electronic License File Decoder.

Electronic License File Decoder


Verify License Content of Electronic License File (lservrc)
Using
1. Windows File Explorer, navigate to Fracpro's folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\).
Navigate
2. to the sub-folder License Troubleshooting.
Execute
3. the file Electronic License File Decoder.exe.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
the
A. License Type entry should display Normal Standalone
the
B. License start date entry should display a date in the past
the
C. Expiration date entry should display a date in the future, or License has no expiration
the
D. Client #1 locking code entry should display five alpha-numeric characters (for example, 123AB)
The Client #1 locking code must match your Locking Code for Disk ID .
Refer to:
Obtain
A. Locking Code for Disk ID from Fracpro
Obtain
B. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
the
E. Lock code depends on entry should display Disk ID in hexadecimal
when
F. prompted Press Enter to continue ..., press the Enter key

Electronic License File Decoder screen.

Lost or Damaged License Activation Disk or Electronic License


File (lservrc)
If you lose or damage your license activation disk or the electronic license file lservrc, please contact Technical Support
with your contact information. Technical Support wills end a copy of the electronic license file lservrc to you by e-mail.
To reinstall the electronic license file lservrc, please refer to Install an Electronic License File .
Please save a back-up copy of the lservrc license file to a safe location.

Use Someone Else's Electronic License File


If you are using an electronic license file, then you cannot use it to run Fracpro on any other computers (more spe-
cifically, any other hard disk) other than the one that it was created for.

Another Application is Using Same Electronic License File Soft-


ware
If Fracprodoes not start with your electronic license file lservrc after you installed another application, then perhaps the
other application is using the same third-party (SafeNet Sentinel) licensing software.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Inthis case, the other application may have changed the default folder where applications search for the lservrc files. Con-
sequently, Fracprocannot find its electronic license file lservrc file anymore.
To address your problem, you need to add the license code for Fracproto that of the other application.

1. For Fracpro, lservrc is stored in Fracpro's program folder (C:\Program Files\Fracpro\Fracpro 2012\C:\Program
Files\Fracpro\Fracpro 2012\Program\).

2. To figure out where the other application stores its lservrc file:
A. Right-click on My Computer, and from the pop-up context-menu select Properties.
B. in the System Properties screen, select the Advanced tab, and then the Environment Variables button.

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C. in the Environment Variables screen, in the System variables panel, search for a System Environment Var-
iable that starts with LSERV. This entry should refer to a folder (related to the other application, pre-
sumably).

D. To inspect this System Environment Variable, double-click on it or select the Edit button.

3. To address this problem:


A. Using Windows File Explorer, navigate to the LSERV... folder for the other application (from step 2C
and Dabove).

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
B. If you do not see any lservrc file in the other application's folder, then:
i. Copy Fracpro's lservrc file (from step #1 above) into the other application's folder
C. If you do see an lservrc file in the other application's folder, then:
i. Open the other application's lservrc file with Windows Notepad.
ii. Also open Fracpro's lservrc file (from step #1 above) with Windows Notepad.
iii. Copy the single line of text from Fracpro's lservrc file to the other application's lservrc file
(that is, add Fracpro's license code to the other application's code).
iv. When you are done, you should have one license code per line
(that is, one or more lines for the other application, and one line for Fracpro).

Permissions for Access to Program Folder


Fracpro needs to be installed by a user with Administrator rights.
However, before a user without Administrator rights can use Fracpro, it may be required to change the permissions for
accessing the Fracprofolder.

1. Using Windows File Explorer, navigate to the folder C:\Program Files\.


2. Right-click on the folder CARBO.
3. Select from the pop-up context menu the item Properties.
4. In the Program Files Properties screen:
A. select the Security tab
B. in the Group or user names: panel and the Permissions for... panel, ensure that relevant users without
Administrator rights have proper access to the CARBO folder

Switch Between Standalone and Network Mode Without Rein-


stalling
To switch between Standalone mode and Network / Standalone mode without reinstalling Fracpro:

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Enable Standalone Mode
n Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
Standalone on the first line, and no other text.
1. If yes, then Fracpro is in Standalone mode.
2. If no, then modify the file so that the first line contains the text Standalone (with no other text in the
file).

FracproPT_net.txt file in Windows Notepad.


In Standalone mode, Fracprodoes not search for a network license server. When using a 30-day Demo, or a
Standalone electronic license file or hardware key, this results in a faster start-up of Fracpro.

Enable Network/Standalone Mode


n Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text Net-
work on the first line, and no other text.
1. If yes, then Fracprois in Network / Standalone mode.
2. If no, then modify the file so that the first line contains the text Network (with no other text in the file).

FracproPT_net.txt in Windows Notepad.


In Network / Standalone mode, Fracprosearches for a network license server. A 30-day Demo, or a Stand-
alone electronic license file or hardware key can also be used in this mode. However, compared to Stand-
alone mode, the search for a network license servers results in a slower start-up of Fracpro.

License Troubleshooter (Sentinel Advanced Medic) for Basic


Checks
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sen-
tinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
installed on your computer; its multiple program files need to be extracted from the single archive file, however.

Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.

3. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.


4. The file License_Troubleshooter.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use SafeNet Sentinel Advanced Medic


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar)

SafeNet Sentinel Advanced Medic, Basic Checks screen.

3. Select the Troubleshoot button.


4. Verify the entries in the Basic Checks panel:
A. Sentinel Driver Installation: green checkmark
B. Sentinel Driver Communication: green checkmark
C. Sentinel Server Communication : irrelevant; ignore this
except when troubleshooting (Client) Network (License) mode: should be green checkmark then
D. Sentinel Key Communication: green checkmark
i. If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii. If no, then please contact Technical Support.

4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.

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SafeNet Sentinel Advanced Medic screen.

License Troubleshooter (Sentinel Advanced Medic) for Network


Test
The License Troubleshooter (Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine. Using the License Troubleshooter,
you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be installed on
your computer; its multiple program files need to be extracted from the single archive file, however.

Download
1. The License Troubleshooter (Sentinel Advanced Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlinkSentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.

2. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.


3. The file License_Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use License Troubleshooter


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar).

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel Advanced Medic, Basic Checks screen.

3. Select the Network Test button.

SafeNet Sentinel Advanced Medic, Network Test screen.

4. In the Sentinel Server Host Name or IP Address field, enter your network license server name (for example, net-
workserver.yourcompany.com).
5. Select the Go... Try this server button.
6. In the Results panel:
A. Ping to Gateway entry displays green checkmark
B. Ping to Sentinel Server machine entry displays green checkmark
C. Sentinel Server Key Communication is irrelevant; ignore this

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
except when troubleshooting Network (License) Server mode: should be green if hardware (USB port or
parallel port) key is attached

SafeNet Sentinel Advanced Medic, Network Test screen.

7. select Exit button to exit SafeNet Sentinel Advanced Medic

Network License Troubleshooter (WLMAdmin)


Download
1. The file Network_License_Troubleshooter.exe is located on our web site at www.fracpro.com.
2. The file Network_License_Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\P-
rogram Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file WlmAdmin.exe is also located on Fracpro's installation CD -ROM under the subfolder Sen-
tinel\Admin.net\Win32\.

Use WLMAdmin
l On the server computer, execute the program WlmAdmin.exe or Network_License_Troubleshooter.exe (or sim-
ilar).

Automatic Detection
l Expand the navigation tree for Subnet Servers (by selecting the plus-in -box symbol to the immediate left of the
Subnet Servers entry, or by double-clicking on the Subnet Servers entry).

Manual Detection
1. From the main menu, select Edit > Defined Server List.
A. In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add but-
ton and then the OK button).
B. Expand the entry Defined Servers by selecting the plus-in -box symbol.
2. Expand the navigation tree for Defined Servers (by selecting the plus-in -box symbol to the immediate left of the
Defined Servers entry, or by double-clicking on the Subnet Servers entry).

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
WLMAdmin screen

WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redun-
dant license server pool editor, and the license server shutdown utility.

The following table lists the description of the icons displayed in WlmAdmin while accessing information from a net-
work server.

l
: Refers to Subnet Server / Defined Server display.

l
: Server is running on the specified machine.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
l
: Server is not available on the selected machine.

l
: License for the particular feature exist on the selected machine.

l
: License with selected feature is no longer in use.

l
: Client(s) are available for the selected feature.

l
: Particular client item is selected for information display.

l
: Client no longer exist for the selected feature.

l
: queued client exist for the selected feature.

l
: Particular queued client item is selected for information about the queued client.

l
: Queued client(s) no longer exist for the selected feature.

The icon gets displayed for non existence servers, feature, and clients when the selected server was expanded for
displaying the information and its status has not been refreshed.

In addition to the above, the icon  also gets displayed when any item in the information list control display is col-
lapsed, but the refresh rate is so fast that it might not be visible every time.

Verify Server and License with Network License Trou-


bleshooter (WLMAdmin)
Refer to Network License Troubleshooter (WLMAdmin).

Verify that WLMAdmin displays:

1. In the Server information panel, the Server name (for example, mimas2.pinnacle.crr.com) and IP address (for
example, 192.168.217.6).
2. In the Feature Information panel, the Feature name (for example, 01) and in the Statistics sub-pane for the
Total users a Total of at least 1.
3. In the Detailed information panel, in the License Info tab:

A. in the License type field the value Normal license


B. in the Start date field a past date
C. in the End date field a future date
D. in the Criteria column, for the entry Server #1 locking code (Primary) and / or Server #1 locking code (Sec-
ondary) in the corresponding row in the column Value the locking code;
this locking code should match the locking code from Obtain Locking Code for Computer ID from Lock-
ing Code Tool (SentinelLM Host Information Utility)

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
WLMAdmin screen.

Uninstall Current License Driver (Sentinel System Driver 5.41.1


(32-bit))
You can uninstall the current Sentinel license driver by:

1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Start > Control Panel > Add or Remove Programs.
4. Select Sentinel System Driver 5.41.1 (32-bit) entry
5. Select Remove button.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Add or Remove Programs screen.

6. in the Add or Remove Programs confirmation screen, select the Yes button.

Add or Remove Programs confirmation screen.


Refer also to Completely Uninstall All License Software.

Uninstall Latest License Driver (Sentinel Protection Installer


7.4.0)
You can uninstall the latest Sentinel license driver by:

1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
4. Select Sentinel Protection Installer 7.4.0 entry.
5. Select Remove button.

Add or Remove Programs screen.

6. in the Add or Remove Programs confirmation screen, select the Yes button.

Add or Remove Programs screen.


Also refer to Completely Uninstall All License Software.

Completely Uninstall All License Software (Sentinel System


Driver Cleanup Utility)
To remove all installations of Rainbow and Sentinel system driver from the computer, that is, to solve sticky installation
problems, the Sentinel System Driver (SSD) Cleanup utility can be used. The sticky installation problem relates to that
state of Sentinel driver installation, which leaves the computer in a situation where neither the newer version of the
driver can be installed nor the older version of the driver can be uninstalled. The SSD Cleanup utility will clean up all
the installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers.
Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver. In normal situations, the
steps given for Quick Uninstallation should be sufficient.
It is recommended to use the normal driver uninstallation for our drivers. The SSD CleanUp utility might remove your
Sentinel protected software application and other Sentinel SDK installation. Therefore, the SSD CleanUp utility should
be used as the last option for driver uninstall.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Download
1. The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C. Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D. Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or similar)
to a convenient location on your hard disk.

2. The file License_Driver_Cleanup.exe is also located on our web site at www.fracpro.com.


3. The file License_Driver_Cleanup.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Sentinel System Driver (SSD) Cleanup Utility


1. Log in as a user with Administrator rights.
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file SSDCleanup_1.2.0.3.exe or License_Driver_Cleanup.exe (or similar).
4. Press the y key to confirm that this utility will uninstall all the applications that were installed using the Sentinel
System Driver merge modules..

Sentinel System Driver (SSD) Cleanup Utility: Step 1 of 3.

5. Close any application that is currently accessing Sentinel license keys, and press any key to continue.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver (SSD) Cleanup Utility: Step 2 of 3.

6. Press any key to reboot the system for changes to take effect.

Sentinel System Driver (SSD) Cleanup Utility: Step 3 of 3.

Install Current License Driver (Sentinel System Driver 5.41.1


(32-bit))
You can install the current Sentinel license driver by:

Download

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. The file Current_License_Driver.exe is also located on the web site of CARBO at www.fracpro.com.
2. The file Current_License_Driver.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file Current_License_Driver.exe (or similar).
4. In the InstallShield Wizard - Welcome screen, select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Welcome screen.

5. In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
radio-button, and then select the Next > button.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.

6. In the InstallShield Wizard - Destination folder screen, select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.

7. In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next > but-
ton.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.

8. In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System Driver
options, unselect the Sentinel System Driver Help option, and then select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.

9. In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.

10. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
11. Start Fracpro.
If this does not work, shut down and restart the computer and try again.

If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.

Install Latest License Driver (SentinelLM 7.4.0)


You can install the latest Sentinel license driver by:

Download
1. The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C. Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.

2. The file Latest_License_Driver.exe is also located on the web site of CARBOat www.fracpro.com.
3. The file Latest_License_Driver.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
3. Execute the file Sentinel_Protection_Installer_7.4.0.zip or Latest_License_Driver.exe (or similar).
4. Select the radio-button Custom.

Sentinel Protection Installer - Setup Type.

5. Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
the Sentinel Protection Server and the Sentinel Keys Server.

Sentinel Protection Installer - Custom Setup.

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
6. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
7. Start Fracpro.
If this does not work, shut down and restart the computer and try again.

If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.

List of Network License Servers


Fracpro uses two ASCII text files on the client computer to list the network license servers.
Fracpro's license software automatically first searches for a file called lshost. This file can contain multiple network
license server names (one per line).
If there are multiple servers, then their names can be entered in the lshost file. If there is no FracproPT_server.txt file,
Fracpro's license software will automatically go through the list in the lshost file first. When a server is found,
Fracpro's license software will save the name of this server in the FracproPT_server.txt file. If, in the future, that server
no longer works, Fracpro's license software will go back and look in the lshost file again.

lshost
The file lshost stores the names of the available network license servers. This file can contain multiple server names.

Manually Edit lshost


1. Using a text editor (for example, Windows Notepad), open the file lshost in Fracpro's program folder (by default
located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\).
2. Enter the IP address, file path, or network name of the network license servers (one per line), and no other text.

lshost file in Windows Notepad.

FracproPT_Server.txt
The file FracproPT_Server.txt stores the name of the most recently used network license server where a license was suc-
cessfully found. This file can contain at most one server name.

Verify FracproPT_Server.txt
Using a text editor (for example, Windows Notepad), verify that the file FracproPT_Server.txt in Fracpro's program
folder (by default located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\)
contains the IP address, file path, or network name of the network license server on the first line, and no other text.

1. If yes, then Fracpro found the network license server.


2. If no, then modify the file so that the first line contains the IP address, file path, or network name of the network
license server (with no other text in the file).

FracproPT_Server.txt file in Windows Notepad.

Manually Edit FracproPT_Server.txt

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
n Using a text editor (for example, Windows Notepad), open the file FracproPT_Server.txt in Fracpro's program
folder (by default located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 201-
2\Program\).
n Enter the IP address, file path, or network name of the network license server on the first line, and no other text.

(Client) Network (License) Mode Not Working After Upgrading


from Version 10.2 or Earlier
Fracpro 10.3 includes a new version of the software for the security keys from the vendor. Therefore, if you are updat-
ing a previously installed network version of Fracpro, you must (on the client computer):

1. Completely uninstall all license software


2. Install current license driver (or install latest license driver)
If you are updating a previously installed Standalone version of Fracpro, no additional steps are required.

Install Electronic License File (lservrc) (Network Server Mode)


Request License Code
Refer to:

Obtain
l Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility)

Install Electronic License File lservrc


Save
1. the electronic license file (that is attached to the e-mail message, or that is located on the CD-ROM for the
Network License) to the server folder, which is located by default at C:\Program Files\Rainbow Tech-
nologies\sentLM\Server\.
Rename
2. the license file to lservrc (that is, without a file name extension such as .txt).
You may want to back-up the old lservrc file in that folder first, just in case.
Please be aware of the fact that Windows XP does not always display file name extensions such as .txt. For
this reason, please be certain to rename to attached file from lservrc.txt to lservrc. The license file is sent
with a file name extension to avoid confusion when Windows XP sometimes adds a .dat extension to files
without any extension.
Refer to Unhide File Name Extensions.
Save
3. a back-up copy of this new lservrc license file to a safe location.
Restart
4. License Server Service (in Windows Services).

Network License Troubleshooter (WLMAdmin)


Download
1. The file Network_License_Troubleshooter.exe is located on our web site at www.fracpro.com.
2. The file Network_License_Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\P-
rogram Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file WlmAdmin.exe is also located on Fracpro's installation CD -ROM under the subfolder Sen-
tinel\Admin.net\Win32\.

Use WLMAdmin
l On the server computer, execute the program WlmAdmin.exe or Network_License_Troubleshooter.exe (or sim-
ilar).

Automatic Detection

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
l Expand the navigation tree for Subnet Servers (by selecting the plus-in -box symbol to the immediate left of the
Subnet Servers entry, or by double-clicking on the Subnet Servers entry).

Manual Detection
1. From the main menu, select Edit > Defined Server List.
A. In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add but-
ton and then the OK button).
B. Expand the entry Defined Servers by selecting the plus-in -box symbol.
2. Expand the navigation tree for Defined Servers (by selecting the plus-in -box symbol to the immediate left of the
Defined Servers entry, or by double-clicking on the Subnet Servers entry).

WLMAdmin screen

Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redun-
dant license server pool editor, and the license server shutdown utility.

The following table lists the description of the icons displayed in WlmAdmin while accessing information from a net-
work server.

l
: Refers to Subnet Server / Defined Server display.

l
: Server is running on the specified machine.

l
: Server is not available on the selected machine.

l
: License for the particular feature exist on the selected machine.

l
: License with selected feature is no longer in use.

l
: Client(s) are available for the selected feature.

l
: Particular client item is selected for information display.

l
: Client no longer exist for the selected feature.

l
: queued client exist for the selected feature.

l
: Particular queued client item is selected for information about the queued client.

l
: Queued client(s) no longer exist for the selected feature.

The icon gets displayed for non existence servers, feature, and clients when the selected server was expanded for
displaying the information and its status has not been refreshed.

In addition to the above, the icon  also gets displayed when any item in the information list control display is col-
lapsed, but the refresh rate is so fast that it might not be visible every time.

Install Electronic License Code via Network License Trou-


bleshooter (WLMAdmin)
Refer to Network License Troubleshooter (WLMAdmin).
Add License Code to Server and Its File
1. Verify that WLMAdmin displays in the right pane, in the Server information panel the Server name and IP
address .

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WLMAdmin screen.

2. in the left panel, right-click on the server name.


3. From the pop-up context men, select the Add Feature entry.
4. Select either From a File (and then To Server and Its File) or From a String.
A. When selecting From a File, in the Open screen, browse to the electronic license file lservrc, and select
the Open button.
B. When selecting From a String, in the Add feature to Server screen, copy and paste the license code from
the electronic license file lservrc into the License code: field, select the Add feature to server's file check-
box, and select the Add button.

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Add feature to server screen.

Restart License Server Service (in Windows Services)


1. Right-click on My Computer icon.
2. Select Manage
3. In Computer Management screen:
A. in left pane, expand Computer Management (Local) > Services and Applications tree
B. in left pane, double-click on Services entry
C. in right pane, right-click on SentinelLM entry
D. in pop-up context menu, select Restart entry
E. from top main menu, select File > Exit to close Computer Management screen

Computer Management screen.

Enable License Server through Windows Firewall

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1. Select Desktop > Start > Control Panel > Windows Firewall
2. In Windows Firewall screen
A. select General tab
i. select On (recommended) radio-button
ii. unselect Don't allow exceptions check-box

Windows Firewall screen, General tab

A. select Exceptions tab


i. in Programs and Services list-box
ii. if lservnt.exe process not listed
then select Add Program... button
l in Add a Program screen:

l select Browse... button.

a. navigate to the lservnt.exe file in the C:\Program Files\Rainbow Tech-


nologies\sentLM\Server\ folder

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b. in Programs: list-box, select lservnt.exe process
c. select OK button to close Add a Program screen

Add a Program screen.

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Windows Firewall screen, Exceptions tab

B. select OK button to close Windows Firewall screen

Determine Whether Network License Server Is Already


Installed
1. Use the Network License Troubleshooter (WLMAdmin), and search for an existing network license server.
2. If an existing network license server is detected on the network:
A. If the existing license server is a recent version, which is not compatible with the license file used for Frac-
pro, then you do not need to install the license server program again. The best way to determine this is to
try to use the existing license server with Fracpro.
B. If the existing license server is an old version, which is not compatible with the license file used for Frac-
pro(which is not very likely), a newer version needs to be installed. The best way to determine this is to try
to use the existing license server with Fracpro.

Add Additional Licenses to Existing License Server


To add additional licenses for Fracproto an existing license server:

1. Install Electronic License File lservrc (Network Server Mode)


or

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2. Install Electronic License Code via Network License Troubleshooter (WLMAdmin)

Regarding option #1 (Install Electronic License File lservrc (Network Server Mode):

1. Using Windows File Explorer, navigate to the installation folder of the network license server (by default
located at C:\Program Files\Rainbow Technologies\sentLM\Server\).
2. Make a backup copy of the existing electronic license file lservrc.
3. Open both the existing and the new electronic license files lservrc.
4. Append the lines of text (which contain the encoded licenses) from the new to the existing new electronic
license file lservrc.
5. Saved the modified existing electronic license file lservrc.
6. Restart license server service_(inWindows Services).
If the license server program is already installed on the server computer and you are appending the same type of licenses
and hardware license keys, you should not need to restart the server computer. Otherwise, you may need to restart the
server computer.

Install Newer Version of Network License Server


To install a newer version of a network license server for Fracpro:

1. Shut down the existing network license server.


A. Refer to Network License Troubleshooter (WLMAdmin).
B. in the left panel, right-click on the server name.
C. From the pop-up context menu, select the Shutdown Server entry.
2. Execute Fracpro's setup program to install a new version of the network license server. Refer to Install Network
License Server for Fracpro
3. Do not to overwrite the existing electronic license file lservrc by selecting the Cancel button when prompted to
insert the License Activation Disk.

Shut Down Network License Server (in Network License Trou-


bleshooter)
Refer to Network License Troubleshooter (WLMAdmin).

1. In left pane, right-click on network license server name.


2. From pop-up context menu, select Shutdown Server entry.

Stop License Server Service (in Windows Services)


1. Double-click on My Computer icon.
2. Select Manage
3. In Computer Management screen:
A. in left pane, expand Computer Management (Local) > Services and Applications tree
B. in left pane, double-click on Services entry
C. in right pane, right-click on SentinelLM entry

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D. in pop-up context menu, select Stop entry
E. from top main menu, select File > Exit to close Computer Management screen

Computer Management screen.

Verify That USB Key Is Powered On


To verify that the a Universal Serial Bus (USB ) hardware license key is powered on, attach it to the computer's USB
port and determine that its light-emitting diode (LED) is illuminated.

1. If yes, then the USB key is powered on.


2. If no, then the USB key is defective.

Verify That USB Key Is Powered On


To verify that the a Universal Serial Bus (USB ) hardware license key is powered on, attach it to the computer's USB
port and determine that its light-emitting diode (LED) is illuminated.

1. If yes, then the USB key is powered on.


2. If no, then the USB key is defective.

Verify USB Port Controller (with Windows Device Manager)


1. Attach the Universal Serial Bus (USB ) license key to its port, and detach all other keys from their ports.
2. Select Desktop > Start > Control Panel > System.
3. In System Properties screen:
A. select Hardware tab
B. select Device Manager button

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System Properties screen, Hardware tab.

4. In Device Manager screen:


A. Expand the Universal Serial Bus controllers entry
B. Verify that the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware Keys is present.
i. If yes, then the USB key has been detected.
ii. If no, then check the key on a different USB port on the same computer and / or check the key on
another computer. If this fails, please contact Technical Support..

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Device Manager screen.

4. Verify that the icon to the immediate left of the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware
Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol ( ).
A. If yes, then the USB key is working properly.
B. If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
5. Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
Medic) or the License Troubleshooter (Sentinel Advanced Medic).

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Obtain Locking Code for Computer ID from Locking Code Tool
(SentinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from our web site at www.fracpro.com and www.fra-
cpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on the Fracproinstallation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.

Use the SentinelLM Host Information Utility


1. Execute the file Locking_Code_Tool.exe or wechoid.exe (or similar).
2. In the section Locking Criteria, select the check-box Computer ID , and unselect all other Check-boxes (unless
instructed otherwise by Technical Support).
3. In the section Locking Data, verify that Selector is equal to 0x80 and make a note of the Code. The first two
characters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking
code consists of five alpha-numeric characters. In the following example, the locking code is 268A2.

SentinelLM Host Information Utility screen.

Bitlock Troubleshooter (Sentinel SuperPro Medic)

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The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine.

Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility)


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program
files to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.

SafeNet Sentinel SuperPro Medic screen.

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3. Select the Mode to be STANDALONE.
4. Select the button Find SuperPro.
5. Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6. Select the OK button to close the Sentinel SuperPro Medic information screen.

SafeNet Sentinel SuperPro Medic information screen.

7. Verify that Hard limit of first key found field displays 1.


8. Verify that Status field displays 0 .
9. Verify that Description field displays Success .
A. If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B. If no, then select the button Medic Says for additional information. If this is not useful information for
you, then contact Technical Support.
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.

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SafeNet Sentinel SuperPro Medic screen.

Problem with Computer's Clock


If someone tried to change the date on their computer while using an electronic license file for Fracpro (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any Fracprolicense that checks for time-tam-
pering will be disabled, even if it has not yet expired.

Obtain Locking Code for Disk ID from Locking Code Tool (Sen-
tinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from the web site of CARBO at www.fracpro.com and
www.fracpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on Fracpro's installation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.

Use the SentinelLM Host Information Utility

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1. Execute the file Locking_Code_Tool.exe or wechoid.exe (or similar).
2. In the section Locking Criteria, select the check-box DiskID, and unselect all other Check-boxes (unless
instructed otherwise by Technical Support).
3. In the section Locking Data, verify that Selector is equal to 0x4 and make a note of the Code. The first two char-
acters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking code
consists of five alpha-numeric characters. In the following example, the locking code is 1E8B9.

SentinelLM Host Information Utility screen.


Refer also to Obtain Locking Code for Disk ID from Fracpro.

Obtain Locking Code for Computer ID from Locking Code Tool


(SentinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from our web site at www.fracpro.com and www.fra-
cpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on the Fracproinstallation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.

Use the SentinelLM Host Information Utility

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1. Execute the file Locking_Code_Tool.exe or wechoid.exe (or similar).
2. In the section Locking Criteria, select the check-box Computer ID , and unselect all other Check-boxes (unless
instructed otherwise by Technical Support).
3. In the section Locking Data, verify that Selector is equal to 0x80 and make a note of the Code. The first two
characters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking
code consists of five alpha-numeric characters. In the following example, the locking code is 268A2.

SentinelLM Host Information Utility screen.

Bitlock Troubleshooter (Sentinel SuperPro Medic)


The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine.

Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.

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3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility)


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program
files to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.

SafeNet Sentinel SuperPro Medic screen.

3. Select the Mode to be STANDALONE.


4. Select the button Find SuperPro.
5. Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6. Select the OK button to close the Sentinel SuperPro Medic information screen.

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SafeNet Sentinel SuperPro Medic information screen.

7. Verify that Hard limit of first key found field displays 1.


8. Verify that Status field displays 0 .
9. Verify that Description field displays Success .
A. If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B. If no, then select the button Medic Says for additional information. If this is not useful information for
you, then contact Technical Support.
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.

SafeNet Sentinel SuperPro Medic screen.

Use 25-Pin Key on Computer Without Parallel Port


Laptop

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To add a parallel port to a laptop computer, you can use a PC card [that is, a Personal Computer Memory Card Inter-
national Association (PCMCIA) card] to parallel port adapter / converter.
Ensure that the PC card [that is, the PCMCIA card] is IEEE 1284 compliant.

Desktop
To add a parallel port to a desktop computer, you can use a Peripheral Component Interconnect (PCI) card to parallel
port adapter / converter.
Ensure that the PCI card is IEEE 1284 compliant.

Detect Additional Parallel Ports


The latest license driver from SafeNet Sentinel will automatically detect additional parallel ports on PCMCIA and PCI
cards.

USB-To-Parallel Adapter / Converter


Universal Serial Bus (USB ) port to parallel port adaptors / converters are not supported, since they do not provide a
physical address (that is, 378) within Microsoft Windows. Therefore, the SafeNet Sentinel drivers cannot communicate
with the keys.

Use 25-Pin Key Together with Other 25-Pin Keys or Connectors


It is possible to use the 25-pin parallel port hardware key together with other 25-pin parallel port keys or connectors on
a single parallel port.
However, not allcombinations are possible, and the order inwith the keys are attached to each other can be important.
To troubleshoot, first only attach Fracpro's 25-pin license key to the parallel port. If this works properly, then adda-
nother 25-pin key or connector, and make sure that Fracpro's key stillworks properly.

Problem with Computer's Clock


If someone tried to change the date on their computer while using an electronic license file for Fracpro (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any Fracprolicense that checks for time-tam-
pering will be disabled, even if it has not yet expired.

License Troubleshooter (Sentinel Advanced Medic) for Basic


Checks
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sen-
tinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
installed on your computer; its multiple program files need to be extracted from the single archive file, however.

Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.

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3. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file License_Troubleshooter.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use SafeNet Sentinel Advanced Medic


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar)

SafeNet Sentinel Advanced Medic, Basic Checks screen.

3. Select the Troubleshoot button.


4. Verify the entries in the Basic Checks panel:
A. Sentinel Driver Installation: green checkmark
B. Sentinel Driver Communication: green checkmark
C. Sentinel Server Communication : irrelevant; ignore this
except when troubleshooting (Client) Network (License) mode: should be green checkmark then
D. Sentinel Key Communication: green checkmark
i. If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii. If no, then please contact Technical Support.

4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.

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SafeNet Sentinel Advanced Medic screen.

License Troubleshooter (Sentinel Advanced Medic) for Basic


Checks
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sen-
tinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
installed on your computer; its multiple program files need to be extracted from the single archive file, however.

Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.

3. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.


4. The file License_Troubleshooter.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use SafeNet Sentinel Advanced Medic


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar)

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SafeNet Sentinel Advanced Medic, Basic Checks screen.

3. Select the Troubleshoot button.


4. Verify the entries in the Basic Checks panel:
A. Sentinel Driver Installation: green checkmark
B. Sentinel Driver Communication: green checkmark
C. Sentinel Server Communication : irrelevant; ignore this
except when troubleshooting (Client) Network (License) mode: should be green checkmark then
D. Sentinel Key Communication: green checkmark
i. If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii. If no, then please contact Technical Support.

4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.

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SafeNet Sentinel Advanced Medic screen.

Uninstall Current License Driver (Sentinel System Driver 5.41.1


(32-bit))
You can uninstall the current Sentinel license driver by:

1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Start > Control Panel > Add or Remove Programs.
4. Select Sentinel System Driver 5.41.1 (32-bit) entry
5. Select Remove button.

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Add or Remove Programs screen.

6. in the Add or Remove Programs confirmation screen, select the Yes button.

Add or Remove Programs confirmation screen.


Refer also to Completely Uninstall All License Software.

Uninstall Latest License Driver (Sentinel Protection Installer


7.4.0)
You can uninstall the latest Sentinel license driver by:

1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.

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4. Select Sentinel Protection Installer 7.4.0 entry.
5. Select Remove button.

Add or Remove Programs screen.

6. in the Add or Remove Programs confirmation screen, select the Yes button.

Add or Remove Programs screen.


Also refer to Completely Uninstall All License Software.

Completely Uninstall All License Software (Sentinel System


Driver Cleanup Utility)
To remove all installations of Rainbow and Sentinel system driver from the computer, that is, to solve sticky installation
problems, the Sentinel System Driver (SSD) Cleanup utility can be used. The sticky installation problem relates to that
state of Sentinel driver installation, which leaves the computer in a situation where neither the newer version of the
driver can be installed nor the older version of the driver can be uninstalled. The SSD Cleanup utility will clean up all
the installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers.
Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver. In normal situations, the
steps given for Quick Uninstallation should be sufficient.
It is recommended to use the normal driver uninstallation for our drivers. The SSD CleanUp utility might remove your
Sentinel protected software application and other Sentinel SDK installation. Therefore, the SSD CleanUp utility should
be used as the last option for driver uninstall.

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Download
1. The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C. Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D. Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or similar)
to a convenient location on your hard disk.

2. The file License_Driver_Cleanup.exe is also located on our web site at www.fracpro.com.


3. The file License_Driver_Cleanup.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use the Sentinel System Driver (SSD) Cleanup Utility


1. Log in as a user with Administrator rights.
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file SSDCleanup_1.2.0.3.exe or License_Driver_Cleanup.exe (or similar).
4. Press the y key to confirm that this utility will uninstall all the applications that were installed using the Sentinel
System Driver merge modules..

Sentinel System Driver (SSD) Cleanup Utility: Step 1 of 3.

5. Close any application that is currently accessing Sentinel license keys, and press any key to continue.

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Sentinel System Driver (SSD) Cleanup Utility: Step 2 of 3.

6. Press any key to reboot the system for changes to take effect.

Sentinel System Driver (SSD) Cleanup Utility: Step 3 of 3.

Install Current License Driver (Sentinel System Driver 5.41.1


(32-bit))
You can install the current Sentinel license driver by:

Download

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1. The file Current_License_Driver.exe is also located on the web site of CARBO at www.fracpro.com.
2. The file Current_License_Driver.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file Current_License_Driver.exe (or similar).
4. In the InstallShield Wizard - Welcome screen, select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Welcome screen.

5. In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
radio-button, and then select the Next > button.

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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.

6. In the InstallShield Wizard - Destination folder screen, select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.

7. In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next > but-
ton.

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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.

8. In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System Driver
options, unselect the Sentinel System Driver Help option, and then select the Next > button.

Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.

9. In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.

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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.

10. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
11. Start Fracpro.
If this does not work, shut down and restart the computer and try again.

If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.

Install Latest License Driver (SentinelLM 7.4.0)


You can install the latest Sentinel license driver by:

Download
1. The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C. Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.

2. The file Latest_License_Driver.exe is also located on the web site of CARBOat www.fracpro.com.
3. The file Latest_License_Driver.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).

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3. Execute the file Sentinel_Protection_Installer_7.4.0.zip or Latest_License_Driver.exe (or similar).
4. Select the radio-button Custom.

Sentinel Protection Installer - Setup Type.

5. Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
the Sentinel Protection Server and the Sentinel Keys Server.

Sentinel Protection Installer - Custom Setup.

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6. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
7. Start Fracpro.
If this does not work, shut down and restart the computer and try again.

If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.

Modify Windows Registry to Automatically Load License


Driver
Super pro Hardware Key With Serial Number Between 11000 and 20000
On Windows XP (Home Edition and Professional Edition), the Sentinel System Driver for the parallel key as well as the
USB key may not recognize the Sentinel SuperPro hardware key for a couple of minutes after boot-up or until the key is
reinserted into the computer. The service may not load at all if you are not a user with Administrator rights.
According to the vendor, this behavior is related to the Sentinel license service not starting as a system-service, despite
the fact that it is automatically loaded as a user service and should be loaded during start-up of the system. This is no
problem under Windows NT and Windows 2000. However, Windows XP seems to delay the loading of the service until
required to do so. You will see error messages such as error -3 or key not found, which may be interpreted as a key or
driver failure.
Please contact your system administrator to perform the following steps as a user with Administrator rights:

1. Select Desktop > Start > Run...,


2. in the Run screen, enter regedit, and select the button OK.

Run screen.

3. in the Registry Editor screen:


A. in the left panel, select HKEY_LOCAL_MACHINE > SYSTEM > ControlSet001 > Services > Sentinel

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Registry Editor screen.

B. in the right panel, double click on Start


C. in the Edit DWORD Value screen:
i. modify the Value Data field from 2 to 1
ii. select OK button to close the Edit DWORD Value screen
D. select from the main top menu File > Exit. to close the Registry Editor screen.

Edit DWORD Value screen.

4. Start Fracpro.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Con-
sequently, please consult your system administrator before you make this change.
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
before it had failed initially until some time after boot-up or after an administrator had logged on.

Unhide File Name Extensions

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1. Double-click on the My Computer icon.
2. From top main menu, select the item Tools > Folder Options....
(For Microsoft Vista, select the item Organize > Folder and Search Options.)
3. in the Folder Options screen:
A. select View tab
B. in the Advanced settings: panel
i. expand the entry Files and Folders
ii. unselect the Hide extensions for known file types check-box
iii. select the OK button to close the Folder Options screen.

Folder Options screen, View tab, expanded Files and Folders tree.

Unhide File Name Extensions


1. Double-click on the My Computer icon.
2. From top main menu, select the item Tools > Folder Options....
(For Microsoft Vista, select the item Organize > Folder and Search Options.)
3. in the Folder Options screen:
A. select View tab
B. in the Advanced settings: panel

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i. expand the entry Files and Folders
ii. unselect the Hide extensions for known file types check-box
iii. select the OK button to close the Folder Options screen.

Folder Options screen, View tab, expanded Files and Folders tree.

Troubleshoot Electronic License File (lservrc) for Network


Server Mode
Verify Existence of Electronic License File (lservrc) in Fracpro's Program
Folder
1. Using Windows File Explorer, navigate to Fracpro's network license server folder (by default located at C:\P-
rogram Files\Rainbow Technologies\sentLM\Server\).
2. In the column Name, locate the entry for lservrc.
3. In the same row, the column Type should display File (that is, neither Text Document nor DAT File).

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Window File Explorer screen.

Verify Text Content of Electronic License File (lservrc)


1. Using Microsoft Windows File Explorer, navigate to Fracpro's network license server folder (by default located
at C:\Program Files\Rainbow Technologies\sentLM\Server\).
2. Double-click on the file lservrc.
3. In the Open With screen:
A. Select Notepad as the program to open the lservrc file

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Open With screen.

B. The Windows Notepad screen should display a single line of text containing the words version, expi-
ration, and additive

lservrc file in Notepad screen.

Verify License Content of Electronic License File (lservrc)


1. Using Windows File Explorer, navigate to the file
A. Fracpro Installation CD -ROM > Sentinel\Admin.net\Win32\lsdecode.exe or
B. Fracpro Installation CD -ROM > Sentinel\Admin.Sta\Win32\lsdecode.exe
2. Copy the file lsdecode.exe to Fracpro's network license server folder (by default located at C:\Program Files\Rai-
nbow Technologies\sentLM\Server\.
3. Select Desktop > Start > Run...
4. In the Run screen:
A. in the Open: field enter cmd, and press the Enter key
B. in the MS-DOS Command Window:

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i. enter cd \, and press the Enter key
ii. enter cd "Program Files", and press the Enter key
iii. enter cd Rainbow Technologies", and press the Enter key
iv. enter cd SentLM, and press the Enter key
v. enter cd Server, and press the Enter key
vi. enter lsdecode.exe -s lservrc, and press the Enter key
a. the License Type entry should display Normal Network
b. the License start date entry should display a date in the past
c. the Expiration date entry should display a date in the future, or License has no expiration
d. the Client #1 locking code entry should display five alpha-numeric characters (for example,
123AB)
e. the Lock code depends on entry should display Computer ID in hexadecimal
f. when prompted Press Enter to continue..., press the Enter key

Electronic License Decoder screen.

Electronic License File Decoder


Verify License Content of Electronic License File (lservrc)

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Using
1. Windows File Explorer, navigate to Fracpro's folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\).
Navigate
2. to the sub-folder License Troubleshooting.
Execute
3. the file Electronic License File Decoder.exe.
the
A. License Type entry should display Normal Standalone
the
B. License start date entry should display a date in the past
the
C. Expiration date entry should display a date in the future, or License has no expiration
the
D. Client #1 locking code entry should display five alpha-numeric characters (for example, 123AB)
The Client #1 locking code must match your Locking Code for Disk ID .
Refer to:
Obtain
A. Locking Code for Disk ID from Fracpro
Obtain
B. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
the
E. Lock code depends on entry should display Disk ID in hexadecimal
when
F. prompted Press Enter to continue ..., press the Enter key

Electronic License File Decoder screen.

Verify That Latest License Driver is Running (in Windows Task


Manager)
To verify that the latest version (7.4.1) of Fracpro's license driver is running (in Windows Task Manager):

1. Press the Ctrl + Alt + Del key combination.


2. in the Windows Security screen, select the Task Manager button.
3. Select the Processes tab.
4. in the table, select the Image Name column header to sort the column alphabetically.
5. Verify that the sntlkeyssrvr.exe (Sentinel Key Server) process is listed in the table.
6. Verify that the spnsrvnt.exe (Sentinel Protection Server) process is listed in the table.

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x
Windows Task Manager screen, Processes tab.

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Verify That Latest License Driver is Running (in Windows Serv-
ices)
To verify that the latest version (7.4.1) of Fracpro's license driver is running (in Windows Services):

1. Right-click on My Computer icon.


2. From the pop-up context-menu, select Manage.
3. In Computer Management screen:
A. in left pane, expand Computer Management (Local) > Services and Applications tree
B. in left pane, double-click on Services entry
C. in right pane, verify that the Sentinel Keys Server, Sentinel Protection Server, and SentinelLM entries are
listed in the table
D. if any of these Services does not display in the Status column the entry Started, then:
A. right-click on that Service
B. in pop-up context-menu, select Start or Restart
E. from top main menu, select File > Exit to close Computer Management screen

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Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Windows Services screens

Restart License Server Service (in Windows Services)


1. Right-click on My Computer icon.
2. Select Manage
3. In Computer Management screen:
A. in left pane, expand Computer Management (Local) > Services and Applications tree
B. in left pane, double-click on Services entry
C. in right pane, right-click on SentinelLM entry
D. in pop-up context menu, select Restart entry
E. from top main menu, select File > Exit to close Computer Management screen

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Computer Management screen.

Verify License Server Service (in Windows Task Manager)


1. Press the Ctrl + Alt + Del key combination.
2. in the Windows Security screen, select the Task Manager button.
3. Select the Processes tab.
4. in the table, select the Image Name column header to sort the column alphabetically.
5. Verify that the lservnt.exe service is listed in the table.

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Windows Task Manager screen, Processes tab.

License Troubleshooter (Sentinel Advanced Medic) for Basic


Checks
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sen-
tinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
installed on your computer; its multiple program files need to be extracted from the single archive file, however.

Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.

3. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.


4. The file License_Troubleshooter.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use SafeNet Sentinel Advanced Medic

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1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar)

SafeNet Sentinel Advanced Medic, Basic Checks screen.

3. Select the Troubleshoot button.


4. Verify the entries in the Basic Checks panel:
A. Sentinel Driver Installation: green checkmark
B. Sentinel Driver Communication: green checkmark
C. Sentinel Server Communication : irrelevant; ignore this
except when troubleshooting (Client) Network (License) mode: should be green checkmark then
D. Sentinel Key Communication: green checkmark
i. If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii. If no, then please contact Technical Support.

4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.

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SafeNet Sentinel Advanced Medic screen.

License Troubleshooter (Sentinel Advanced Medic) for Network


Test
The License Troubleshooter (Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine. Using the License Troubleshooter,
you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be installed on
your computer; its multiple program files need to be extracted from the single archive file, however.

Download
1. The License Troubleshooter (Sentinel Advanced Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlinkSentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.

2. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.


3. The file License_Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.

Use License Troubleshooter


1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar).

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SafeNet Sentinel Advanced Medic, Basic Checks screen.

3. Select the Network Test button.

SafeNet Sentinel Advanced Medic, Network Test screen.

4. In the Sentinel Server Host Name or IP Address field, enter your network license server name (for example, net-
workserver.yourcompany.com).
5. Select the Go... Try this server button.
6. In the Results panel:
A. Ping to Gateway entry displays green checkmark
B. Ping to Sentinel Server machine entry displays green checkmark
C. Sentinel Server Key Communication is irrelevant; ignore this

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except when troubleshooting Network (License) Server mode: should be green if hardware (USB port or
parallel port) key is attached

SafeNet Sentinel Advanced Medic, Network Test screen.

7. select Exit button to exit SafeNet Sentinel Advanced Medic

Network License Troubleshooter (WLMAdmin)


Download
1. The file Network_License_Troubleshooter.exe is located on our web site at www.fracpro.com.
2. The file Network_License_Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\P-
rogram Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file WlmAdmin.exe is also located on Fracpro's installation CD -ROM under the subfolder Sen-
tinel\Admin.net\Win32\.

Use WLMAdmin
l On the server computer, execute the program WlmAdmin.exe or Network_License_Troubleshooter.exe (or sim-
ilar).

Automatic Detection
l Expand the navigation tree for Subnet Servers (by selecting the plus-in -box symbol to the immediate left of the
Subnet Servers entry, or by double-clicking on the Subnet Servers entry).

Manual Detection
1. From the main menu, select Edit > Defined Server List.
A. In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add but-
ton and then the OK button).
B. Expand the entry Defined Servers by selecting the plus-in -box symbol.
2. Expand the navigation tree for Defined Servers (by selecting the plus-in -box symbol to the immediate left of the
Defined Servers entry, or by double-clicking on the Subnet Servers entry).

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WLMAdmin screen

WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redun-
dant license server pool editor, and the license server shutdown utility.

The following table lists the description of the icons displayed in WlmAdmin while accessing information from a net-
work server.

l
: Refers to Subnet Server / Defined Server display.

l
: Server is running on the specified machine.

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l
: Server is not available on the selected machine.

l
: License for the particular feature exist on the selected machine.

l
: License with selected feature is no longer in use.

l
: Client(s) are available for the selected feature.

l
: Particular client item is selected for information display.

l
: Client no longer exist for the selected feature.

l
: queued client exist for the selected feature.

l
: Particular queued client item is selected for information about the queued client.

l
: Queued client(s) no longer exist for the selected feature.

The icon gets displayed for non existence servers, feature, and clients when the selected server was expanded for
displaying the information and its status has not been refreshed.

In addition to the above, the icon  also gets displayed when any item in the information list control display is col-
lapsed, but the refresh rate is so fast that it might not be visible every time.

Verify Server and License with Network License Trou-


bleshooter (WLMAdmin)
Refer to Network License Troubleshooter (WLMAdmin).

Verify that WLMAdmin displays:

1. In the Server information panel, the Server name (for example, mimas2.pinnacle.crr.com) and IP address (for
example, 192.168.217.6).
2. In the Feature Information panel, the Feature name (for example, 01) and in the Statistics sub-pane for the
Total users a Total of at least 1.
3. In the Detailed information panel, in the License Info tab:

A. in the License type field the value Normal license


B. in the Start date field a past date
C. in the End date field a future date
D. in the Criteria column, for the entry Server #1 locking code (Primary) and / or Server #1 locking code (Sec-
ondary) in the corresponding row in the column Value the locking code;
this locking code should match the locking code from Obtain Locking Code for Computer ID from Lock-
ing Code Tool (SentinelLM Host Information Utility)

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WLMAdmin screen.

Determine Whether Existing Network Server is Too Old


If troubleshooting indicates that the hardware license key is being detected by the license server computer, but the net-
work license does not work, then the problem could be that the existing network license server is too old for Fracpro.
In this case, you need to install a newer version of the network license server for Fracpro.

Using License with Newer Sentinel Software


It is possible to use Fracpro's license code that was created for SafeNet Sentinel's software version 7 with newer ver-
sions of the same software.

Newer WlmAdmin Only Adds Valid Licenses To Server


In contrast to WlmAdmin version 7, newer versions of WlmAdmin only adds valid license codes to the server. For secu-
rity reasons, it will not add:

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l invalid license codes

l expired license codes

l a license that is locked to a server (for example, its hard drive or Internet address) if the server's credentials do not
match that encoded in the license code
l a license that is locked to a hardware (USB or 25-pin parallel port) license key, and the key is not attached to the
server

Different Locking Codes


Fracprolicense codes are generally locked to locking codes, which are computed from identifiers (for example, of a hard
drive, a hardware license key, or Internet address). It is possible that different versions of SafeNet Sentinel's software com-
putes different locking codes for the same identifiers. Refer to Obtain Locking Code for Disk ID from Locking Code
Tool (SentinelLM Host Information Utility) or Obtain Locking Code for Computer ID from Locking Code Tool (Sen-
tinelLM Host Information Utility) to obtain valid locking codes for the installed version of SafeNet Sentinel's software.

License Drivers for Hardware License Keys not Working Properly


If the license code is locked to a hardware license key (via the locking code for Computer ID), it is possible that the
license driver for the hardware key is not working properly.
To verify that the hardware license key is detected, refer to:

l Verify USB Port Controller (with Windows Device Manager) (for USB port keys)

l Bitlock Troubleshooter (Sentinel SuperPro Medic)

l License Troubleshooter (Sentinel Advanced Medic) for Basic Checks

If the hardware license key is not detected, refer to:

l Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility)

l Install Latest License Driver (SentinelLM 7.4.0)

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