Professional Documents
Culture Documents
Documentation
(Installation Troubleshooting)
July 2012
Content
Content 1
Installation Troubleshooting 10
No Valid License Found 10
Enter Emergency License Code 11
License Troubleshooting Tools 12
Install Latest Version 14
Request Password 14
Download and Install Latest Release 14
Download and Install Latest Service Pack 15
Start Installation from CD-ROM 15
Troubleshooting 15
The Installation Does Not Start Automatically 15
You Cannot Find the File Setup.exe on the CD-ROM 15
Display Known File Name Extensions in Windows XP 16
Start Installation from Hard Disk 16
Troubleshooting 16
You Cannot Find the File Setup.exe in the Folder 16
Display Known File Name Extensions in Windows XP 16
Install 16
Install Standalone Version 19
Install Network / Standalone Version 24
Install Network Server 28
Permissions for Access to Program Folder 31
Switch Between Standalone and Network Mode Without Reinstalling 31
Enable Standalone Mode 31
Enable Network/Standalone Mode 32
Microsoft Vista: Initialize Licensing Software for Electronic License File 32
Program - Troubleshooting Checklist 32
Reset with CleanUpPT 33
Uninstall 33
Re-Associate INP and DBS Files 34
Symptoms 34
Cause 34
Solution 34
Types of Licenses 35
Adjust Display Resolution to Fit Screens into Display 38
Adjust Size of Windows Fonts to Fit Contents into Screens 39
Microsoft Vista: Initialize Licensing Software for Electronic License File 42
Troubleshoot Installation Problems 42
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Introduction 42
Control Panel 43
Hidden Files and Folders 43
Beginning Troubleshooting 43
Make sure that the system meets the minimum requirements for Fracpro 43
Install the latest version of Fracpro 44
Install current Windows Vista service packs and other updates 44
Check the CD-ROM and CD-ROM drive 44
Intermediate Troubleshooting 44
Install Fracpro in a simplified mode from the desktop 44
Optimize handling of temporary files by Windows 45
Repair and defragment hard disks. 45
Error-Checking Tool 45
Disk Defragmenter 45
Scan the system for viruses 45
Advanced Troubleshooting 46
Install Fracpro on a different computer 46
Contact Technical Support 46
Blue Screen of Death (BSoD) 46
Symptoms 46
Diagnosis 46
Remedy 46
Troubleshoot System Errors and Freezes (Windows Vista) 46
Introduction 46
Control Panel 47
Hidden Files and Folders 47
Beginning Troubleshooting 48
Make sure that the system meets the minimum requirements for Fracpro 48
Install the latest version of Fracpro 48
Install current Windows Vista service packs and other updates 48
Run Fracpro while no other applications are running 48
Intermediate Troubleshooting 49
Reinstall Fracproin Low resolution mode 49
Run Fracproin a new user account 50
Disable User Access Control (UAC) 50
Update the video card driver 50
Disable Windows Vista Aero 50
Verify that other device drivers are compatible with Windows Vista 51
Optimize handling of temporary files by Windows 51
Set the virtual memory paging file to the default size 52
Repair and defragment hard disks. 52
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Error-Checking Tool 52
Disk Defragmenter 53
Scan the system for viruses 53
Identify the file that causes the problem 53
Advanced Troubleshooting 53
Log in using the built-in Administrator account 53
Install Fracpro on a different computer 53
Reformat the hard disk, and reinstall only Windows Vista and Fracpro 53
Contact Technical Support 54
Expired Demo License 54
Previous Demo License Installed 54
Problem with Computer's Clock 54
Obtain Locking Code for Disk ID from Program 54
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility) 55
Download 55
Use the SentinelLM Host Information Utility 55
Request and Receive Electronic License Code 56
Obtain Locking Code 56
Request Electronic License File 56
Receive Electronic License File 56
Install Electronic License File (lservrc) (Standalone Mode) 56
Request Emergency License Code 57
Install Electronic License File lservrc 57
Install Electronic License Code via Emergency License Screen 57
Request, Receive, and Install Emergency Short Electronic License Code 59
Request Emergency License Code 59
Receive Emergency Short License Code 59
Send Code by SMS to Mobile Telephone 59
Send Code by Telephone 59
Install Emergency Short License Code 59
Enter and Verify Length in Microsoft Word 59
Copy from Microsoft Word 60
Paste to Fracpro 60
Unhide File Name Extensions 61
Troubleshoot Electronic License File (lservrc) for Standalone Mode 62
Verify Existence of Electronic License File (lservrc) in Fracpro's Program Folder 62
Verify Text Content of Electronic License File (lservrc) 63
Verify License Content of Electronic License File (lservrc) 64
Electronic License File Decoder 64
Verify License Content of Electronic License File (lservrc) 64
Lost or Damaged License Activation Disk or Electronic License File (lservrc) 65
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Use Someone Else's Electronic License File 65
Another Application is Using Same Electronic License File Software 65
Uninstall Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 68
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) 69
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) 70
Download 71
Use the Sentinel System Driver (SSD) Cleanup Utility 71
Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 72
Download 72
Installation 73
Install Latest License Driver (SentinelLM 7.4.0) 76
Download 76
Installation 76
Modify Windows Registry to Automatically Load License Driver 78
Super pro Hardware Key With Serial Number Between 11000 and 20000 78
Upgrade from Rainbow to Sentinel License Driver 79
Verify That USB Key Is Powered On 80
Verify USB Port Controller (with Windows Device Manager) 80
Bitlock Troubleshooter (Sentinel SuperPro Medic) 82
Download 82
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 82
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 84
Download 84
Use SafeNet Sentinel Advanced Medic 85
Use Someone Else's Hardware Key 86
Universal Serial Bus (USB) Port Key 86
Parallel Port Key with Serial Number Between 11000 and 20000 86
Parallel Port Key with Serial Number Less Than 11000 86
Use 25-Pin Key on Computer Without Parallel Port 86
Laptop 86
Desktop 86
Detect Additional Parallel Ports 87
USB-To-Parallel Adapter / Converter 87
Use 25-Pin Key Together with Other 25-Pin Keys or Connectors 87
Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client? 87
Problem with Computer's Clock 87
Update Hardware License Key with Bitlock Updater (Field Exchange Utility) 87
Bitlock Updater (Field Exchange Utility) 87
Obtaining a Locking Code 88
Entering a License Code 88
Permissions for Access to Program Folder 90
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Switch Between Standalone and Network Mode Without Reinstalling 90
Enable Standalone Mode 90
Enable Network/Standalone Mode 90
Problem with Computer's Clock 91
Verify That USB Key Is Powered On 91
Verify USB Port Controller (with Windows Device Manager) 91
Bitlock Troubleshooter (Sentinel SuperPro Medic) 93
Download 93
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 93
Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client? 95
Problem with Computer's Clock 96
Update Hardware License Key with Bitlock Updater (Field Exchange Utility) 96
Bitlock Updater (Field Exchange Utility) 96
Obtaining a Locking Code 96
Entering a License Code 97
Bitlock Troubleshooter (Sentinel SuperPro Medic) 98
Download 98
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 99
Use 25-Pin Key on Computer Without Parallel Port 100
Laptop 100
Desktop 101
Detect Additional Parallel Ports 101
USB-To-Parallel Adapter / Converter 101
Use 25-Pin Key Together with Other 25-Pin Keys or Connectors 101
Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client? 101
Problem with Computer's Clock 101
Update Hardware License Key with Bitlock Updater (Field Exchange Utility) 101
Bitlock Updater (Field Exchange Utility) 101
Obtaining a Locking Code 102
Entering a License Code 102
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 104
Download 104
Use SafeNet Sentinel Advanced Medic 104
Uninstall Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 106
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) 107
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) 108
Download 109
Use the Sentinel System Driver (SSD) Cleanup Utility 109
Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 110
Download 110
Installation 111
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Install Latest License Driver (SentinelLM 7.4.0) 114
Download 114
Installation 114
Modify Windows Registry to Automatically Load License Driver 116
Super pro Hardware Key With Serial Number Between 11000 and 20000 116
Obtain Locking Code for Disk ID from Program 117
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility) 118
Download 118
Use the SentinelLM Host Information Utility 118
Request and Receive Electronic License Code 119
Obtain Locking Code 119
Request Electronic License File 119
Receive Electronic License File 119
Install Electronic License File (lservrc) (Standalone Mode) 119
Request Emergency License Code 120
Install Electronic License File lservrc 120
Request, Receive, and Install Emergency Short Electronic License Code 120
Request Emergency License Code 120
Receive Emergency Short License Code 120
Send Code by SMS to Mobile Telephone 120
Send Code by Telephone 120
Install Emergency Short License Code 121
Enter and Verify Length in Microsoft Word 121
Copy from Microsoft Word 121
Paste to Fracpro 122
Unhide File Name Extensions 122
Troubleshoot Electronic License File (lservrc) for Standalone Mode 123
Verify Existence of Electronic License File (lservrc) in Fracpro's Program Folder 123
Verify Text Content of Electronic License File (lservrc) 124
Verify License Content of Electronic License File (lservrc) 125
Electronic License File Decoder 125
Verify License Content of Electronic License File (lservrc) 125
Lost or Damaged License Activation Disk or Electronic License File (lservrc) 126
Use Someone Else's Electronic License File 126
Another Application is Using Same Electronic License File Software 126
Permissions for Access to Program Folder 129
Switch Between Standalone and Network Mode Without Reinstalling 129
Enable Standalone Mode 130
Enable Network/Standalone Mode 130
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 130
Download 130
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Use SafeNet Sentinel Advanced Medic 131
License Troubleshooter (Sentinel Advanced Medic) for Network Test 132
Download 132
Use License Troubleshooter 132
Network License Troubleshooter (WLMAdmin) 134
Download 134
Use WLMAdmin 134
Automatic Detection 134
Manual Detection 134
Verify Server and License with Network License Troubleshooter (WLMAdmin) 136
Uninstall Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 137
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) 138
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) 139
Download 140
Use the Sentinel System Driver (SSD) Cleanup Utility 140
Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 141
Download 141
Installation 142
Install Latest License Driver (SentinelLM 7.4.0) 145
Download 145
Installation 145
List of Network License Servers 147
lshost 147
Manually Edit lshost 147
FracproPT_Server.txt 147
Verify FracproPT_Server.txt 147
Manually Edit FracproPT_Server.txt 147
(Client) Network (License) Mode Not Working After Upgrading from Version 10.2 or Earlier 148
Install Electronic License File (lservrc) (Network Server Mode) 148
Request License Code 148
Install Electronic License File lservrc 148
Network License Troubleshooter (WLMAdmin) 148
Download 148
Use WLMAdmin 148
Automatic Detection 148
Manual Detection 149
Install Electronic License Code via Network License Troubleshooter (WLMAdmin) 150
Add License Code to Server and Its File 150
Restart License Server Service (in Windows Services) 152
Enable License Server through Windows Firewall 152
Determine Whether Network License Server Is Already Installed 155
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Add Additional Licenses to Existing License Server 155
Install Newer Version of Network License Server 156
Shut Down Network License Server (in Network License Troubleshooter) 156
Stop License Server Service (in Windows Services) 156
Verify That USB Key Is Powered On 157
Verify That USB Key Is Powered On 157
Verify USB Port Controller (with Windows Device Manager) 157
Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility) 160
Download 160
Use the SentinelLM Host Information Utility 160
Bitlock Troubleshooter (Sentinel SuperPro Medic) 160
Download 161
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 161
Problem with Computer's Clock 163
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility) 163
Download 163
Use the SentinelLM Host Information Utility 163
Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility) 164
Download 164
Use the SentinelLM Host Information Utility 164
Bitlock Troubleshooter (Sentinel SuperPro Medic) 165
Download 165
Use the Bitlock Troubleshooter (Sentinel SuperPro Medic Utility) 166
Use 25-Pin Key on Computer Without Parallel Port 167
Laptop 167
Desktop 168
Detect Additional Parallel Ports 168
USB-To-Parallel Adapter / Converter 168
Use 25-Pin Key Together with Other 25-Pin Keys or Connectors 168
Problem with Computer's Clock 168
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 168
Download 168
Use SafeNet Sentinel Advanced Medic 169
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 170
Download 170
Use SafeNet Sentinel Advanced Medic 170
Uninstall Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 172
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) 173
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) 174
Download 175
Use the Sentinel System Driver (SSD) Cleanup Utility 175
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Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) 176
Download 176
Installation 177
Install Latest License Driver (SentinelLM 7.4.0) 180
Download 180
Installation 180
Modify Windows Registry to Automatically Load License Driver 182
Super pro Hardware Key With Serial Number Between 11000 and 20000 182
Unhide File Name Extensions 183
Unhide File Name Extensions 184
Troubleshoot Electronic License File (lservrc) for Network Server Mode 185
Verify Existence of Electronic License File (lservrc) in Fracpro's Program Folder 185
Verify Text Content of Electronic License File (lservrc) 186
Verify License Content of Electronic License File (lservrc) 187
Electronic License File Decoder 188
Verify License Content of Electronic License File (lservrc) 188
Verify That Latest License Driver is Running (in Windows Task Manager) 189
Verify That Latest License Driver is Running (in Windows Services) 191
Restart License Server Service (in Windows Services) 193
Verify License Server Service (in Windows Task Manager) 194
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks 195
Download 195
Use SafeNet Sentinel Advanced Medic 195
License Troubleshooter (Sentinel Advanced Medic) for Network Test 197
Download 197
Use License Troubleshooter 197
Network License Troubleshooter (WLMAdmin) 199
Download 199
Use WLMAdmin 199
Automatic Detection 199
Manual Detection 199
Verify Server and License with Network License Troubleshooter (WLMAdmin) 201
Determine Whether Existing Network Server is Too Old 202
Using License with Newer Sentinel Software 202
Newer WlmAdmin Only Adds Valid Licenses To Server 202
Different Locking Codes 203
License Drivers for Hardware License Keys not Working Properly 203
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Installation Troubleshooting
In this section, you can find troubleshooting information for installing:
l Fracpro
l Demo Mode
l License Drivers
l Standalone Mode
[Click on select areas in this image to jump to the relevant help text.]
No Valid License Found screen.
Access
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The No Valid License Found screen is accessed by:
Description
The No Valid License Found screen provides information and tools related to license troubleshooting, when a valid
license is not found by Fracpro.
Screen Content
Error Message
This panel displays the relevant error message.
Troubleshooting Suggestions
This panel displays common suggestions for troubleshooting.
Diagnostic Information
This panel displays diagnostic information, such as the version, the installation folder, the operating system and the
license serial number.
Buttons
l Tools: Select this button to display the License Troubleshooting Tools screen.
l Start Trial: Select this button to start a time-limited trial license, provided that such a license is available.
l Help: Select this button to display relevant the relevant help documentation.
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Enter Emergency License Code screen.
Access
The Enter Emergency License Code screen is accessed by:
l In the No Valid License Found screen, select the Enter Electronic License button.
Description
The Enter Emergency License Code screen is used to enter the license code, or to browse for an electronic license file
that contains this code.
Screen Content
l Browse for License File or Type In or Paste License Code: Enter the license code, or paste the license code
into this field.
l Browse...: Select this button to display the Open screen, to browse for a license file that contains the license
code.
l Hash Code: This displays a so-called Hash Code that is computed from the entered license code. This Hash
Code can be used to verify that the correct license code was entered. You can compare the displayed Hash Code
to the Hash Code that was supplied to you by Technical Support.
l Number of Characters: This displays the number of characters of the entered license code. This character count
can be used to verify that the correct license code was entered. You can compare the displayed character count to
that character count that was supplied to you by Technical Support.
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[Click on select areas in this image to jump to the relevant help text.]
License Troubleshooting Tools screen.
Access
The License Troubleshooting Tools screen is accessed by:
Description
The License Troubleshooting Tools screen is used to access various license troubleshooting tools.
Screen Content
Left Column
l Locking Code Tool: Select this button to access the Locking Code Tool.
l Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
l Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility)
l Install Current License Driver: Select this button to Install Current License Driver (Sentinel System Driver
5.41.1 (32-bit)).
l Install Latest License Driver: Select this button to Install Latest License Driver (SentinelLM 7.4.0).
l License Driver Cleanup: Select this button to access the License Driver Cleanup.
l Bitlock Troubleshooter: Select this button to access the Bitlock Troubleshooter (Sentinel SuperPro Medic).
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
l Network License Troubleshooter: Select this button to access the Network License Troubleshooter (WLMAd-
min).
l Install Electronic License Code via Network License Troubleshooter (WLMAdmin)
l Electronic License Decoder: Select this button to access the Electronic License Decoder.
Right Column
l Window Device Manager: Select this button to access the Microsoft Windows Device Manager screen.
l Windows Task Manager: Select this button to access the Microsoft Windows Task Manager screen.
l Verify That Latest License Driver is Running (in Windows Task Manager)
l Windows Services: Select this button to access the Microsoft Windows Services screen.
l Add or Remove Programs: Select this button to access the Microsoft Windows Add or Remove Programs
screen.
l Uninstalll Current License Driver (Sentinel System Driver 5.41.1 (32-bit))
l Uninstall Fracpro
l Go to Fracpro Folder: Select this button to access Fracpro's folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\) in Microsoft Windows File Explorer.
l Bitlock Updater: Select this button to access the Bitlock Updater (Field Exchange Utility).
l ?: Select this button to access the help documentation that is relevant to the topic that is accessed by the button
to its left-hand side.
l Help Documentation: Select this button to access the relevant help documentation.
Request Password
1. Request a password for the Fracpro installation ZIP file by contacting Technical Support.
2. You will receive an e-mail message from Technical Support with the requested password.
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1. Log in as a user with Administrator rights.
2. The latest release for FracproFracprocan be downloaded from the web site of CARBOat www.fracpro.com.
3. Select the hyperlink Fracpro.
4. Save the file Fracpro 2012 10.6.4 4-30-2012 English.exe (or similar) to a convenient location on your hard disk.
5. Execute the file Fracpro 2012 10.6.4 4-30-2012 English.exe (or similar).
6. Copy the password from the e-mail message that you obtained from Technical Support and paste it into the pass-
word screen when prompted to do so. Refrain from typing the password into the screen, to avoid typographical
errors.
7. The setup program will guide your through the installation process.
The file Fracpro 2012 10.6.4 4-30-2012 English.exe (or similar) is an encrypted, compressed archive file in the ZIP for-
mat. You can also use archive programs (for example WinZip) to extract Fracpro's installation files from this archive
file.
Troubleshooting
The Installation Does Not Start Automatically
1. Use Windows File Explorer to navigate to the CD -ROM drive (for example, drive D:)
2. Execute the file Setup.exe from the main folder on the installation CD.
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1. the icon looks like a computer.
l Select in Windows File Explorer from the main menu Tools > Folder Options....
l In the section Advanced settings, unselect the check-box Hide extensions for known file types.
If you copied the contents of the Fracpro installation CD -ROM to your hard disk, or if you downloaded Fracpro from
our web site, you can start the installation of Fracpro from the hard disk:
1. Use Windows File Explorer to locate the folder where you copied or extracted the Fracpro installation files.
2. Execute the file setup.exe.
Troubleshooting
You Cannot Find the File Setup.exe in the Folder
Windows XP may be hiding common file name extensions. In this case, you would see up to six different files with the
name Setup.
You can locate the file s etup.exe by locating the Setup file for which:
l Select in Windows File Explorer from the main menu Tools > Folder Options....
l In the section Advanced settings, unselect the check-box Hide extensions for known file types.
Install
Before you install Fracpro, it is suggested to uninstall any previous versions of Fracpro first.
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To install Fracpro:
2. In the Fracpro Setup - Welcome screen, select the button Next >.
3. In the Fracpro Setup - License Agreement screen, read and print (using the button Print) the license agreement,
select the radio-button I accept the terms of the license agreement, and select the button Next >.
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Fracpro Setup - License Agreement screen.
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Fracpro Setup - Customer Information screen.
10. In the Fracpro Setup - Select Features screen, select one of the four buttons
A. 30 Day Demo,
B. Standalone,
C. Network / Standalone, or
D. License Server.
1. In the Fracpro Setup - Select Features screen, select the button Standalone.
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Fracpro Setup - Select Features screen.
2. In the Fracpro Setup - Choose Destination Location screen, select the button Browse... to navigate to a con-
venient location on your hard disk (by default C:\Program Files\Fracpro\Fracpro 2012\), and select the button
Next >.
3. In the Fracpro Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Fracpro Setup - Start Copying Files screen.
4. In the Fracpro Setup - Select Type of License Locking screen, select the Hardware dongle (USB or Parallel
Port) radio-button if you will be using a hardware license key, or select the License file (lservrc) radio-button if
you will be using an electronic license file that is typically called lservrc.
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l Types of Licenses
l Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
5. If you selected the Hardware dongle (USB or Parallel Port) radio-button, then the electronic license file lservrc is
not used. The installation is complete.
You can also select this radio-button if you have not yet requested or received your electronic license file.
6. If you selected the License file (lservrc) radio-button, then the setup application will look for a previous instal-
lation of Fracpro.
A. If you have installed Fracpro before, the installation will automatically copy the electronic license
file lservrc to Fracpro's program folder (by default located at C:\Program Files\Fracpro\Fracpro
2012\Program\). The installation is complete.
B. If you have not installed Fracpro before, in the Installation License Code screen, select the button
Browse... to navigate to the location of the electronic license file lservrc (for example, on the
License Activation Disk).
The electronic license file lservrc contains an encrypted code that is associated with the hardware
license key. The electronic license file lservrc is copied to Fracpro's program folder (by default
located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Pro-
gram\).
i. If the serial number is less than 11000, a hardware license key is needed.
ii. If the serial number is greater than 20000, a hardware license key is not needed.
7. In the Save Backup Copy of Setup Files to Hard Drive screen, select the Save a backup copy of Fracpro's setup
files radio-button, or select the Skip installation backup radio-button.
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Save Backup Copy of Setup Files to Hard Drive screen.
It is strongly recommended that you save a backup copy of Fracpro's setup files to a safe location on your hard
drive. This will allow you to quickly re-install Fracpro (for example, in the field).
The files will be saved in the folder C:\Program Files\Fracpro\Fracpro 2012\.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
9. Attach the hardware license key to its port (refer to Warning: Attaching the Security Key) or install the elec-
tronic license file.
10. To start Fracpro, select Desktop > Start > All Programs.
This does not work, shut down and restart the computer, and try again.
1. In the Fracpro Setup - Select Features screen, select the button Network / Standalone.
2. In the Fracpro Setup - Choose Destination Location screen, select the button Browse... to navigate to a con-
venient location on your hard disk (by default C:\Program Files\Fracpro\Fracpro 2012\), and select the button
Next >.
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Fracpro Setup - Choose Destination Location screen.
3. In the Fracpro Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.
4. In the Fracpro Setup - Select Type of License Locking screen, select the Hardware dongle (USB or Parallel
Port) radio-button if you will be using a hardware license key, or select the License file (lservrc) radio-button if
you will be using an electronic license file that is typically called lservrc.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Fracpro Setup - Select Type of License Locking screen.
Refer also to:
l Types of Licenses
l Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
5. If you selected the Hardware dongle (USB or Parallel Port) radio-button, then the electronic license file lservrc is
not used. The installation is complete.
You can also select this radio-button if you have not yet requested or received your electronic license file.
6. If you selected the License file (lservrc) radio-button, then the setup application will look for a previous instal-
lation of Fracpro.
A. If you have installed Fracpro before, the installation will automatically copy the electronic license
file lservrc to Fracpro's program folder (by default located at C:\Program Files\Fracpro\Fracpro
2012\Program\). The installation is complete.
B. If you have not installed Fracpro before, in the Installation License Code screen, select the button
Browse... to navigate to the location of the electronic license file lservrc (for example, on the
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License Activation Disk).
The electronic license file lservrc contains an encrypted code that is associated with the hardware
license key. The electronic license file lservrc is copied to Fracpro's program folder (by default
located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Pro-
gram\).
i. If the serial number is less than 11000, a hardware license key is needed.
ii. If the serial number is greater than 20000, a hardware license key is not needed.
7. In the Save Backup Copy of Setup Files to Hard Drive screen, select the Save a backup copy of Fracpro's setup
files radio-button, or select the Skip installation backup radio-button.
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8. In the Fracpro Setup - Complete screen, select the button Finish.
9. Attach the hardware license key to its port (refer to Warning: Attaching the Security Key) or install the elec-
tronic license file.
10. To start Fracpro, select Desktop > Start > All Programs.
This does not work, shut down and restart the computer, and try again.
After installation, the first time Fracprois started, it takes some time before it has found the Network License Server com-
puter. This may take up to 2 minutes. The next time FracproFracprois started, it will remember the location of the Net-
work License Server, and the authorization of the licence will be much faster.
Before installing the Product license server on a server computers, verify whether there are any existing SentinelLM
license servers on the network. Either check with your Information Technology (IT) department, or execute the program
LSWhere.exe, which is located on the Fracpro installation CD in the folder \Sentinel\Admin.net\Win32\.
If the program LSWhere program does not report any existing SentinelLM license servers running, then you can proceed
with the standard installation of the license server software.
1. In the Fracpro Setup - Select Features screen, select the button Network Server.
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Fracpro Setup - Select Features screen.
2. In the Fracpro2012- InstallShield Wizard screen, confirm that all license servers have been stopped by selecting
the button OK.
3. In the Fracpro Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.
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Fracpro Setup - Start Copying Files screen.
4. In the Installation License Code screen, select the button Browse... to navigate to the location of the electronic
license file lservrc (for example, on the License Activation Disk).
The electronic license file lservrc contains an encrypted code that is associated with the hardware license key.
The tronic license file lservrc is copied to the Fracpro program folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\Program\).
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Fracpro Setup - Complete screen.
6. Attach the hardware license key to its port (refer to Warning: Attaching the Security Key) or install the elec-
tronic license file.
7. If the network license server does not work, shut down and restart the computer.
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1. If yes, then Fracpro is in Standalone mode.
2. If no, then modify the file so that the first line contains the text Standalone (with no other text in the
file).
1. Right-click on the Fracpro icon, and from the pop-up context-menu select the Run As Administrator entry.
2. Exit Fracpro.
3. When running Fracpro without a valid license, Fracpro should now display the correct Machine Locking Code
or Disk ID Locking Code.
4. If Run as administrator entry is not enabled in the pop-up context menu of Fracpro icon, then go to the Frac-
pro installation folder. Right click on the Fracpro executable and from the pop up context menu select Run as
Administrator entry.
5. Repeat steps 2 and 3.
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5. Uninstall Fracpro and Install Fracpro
6. Log off and log in to Microsoft Windows as different user
7. Log off and log in to Microsoft Windows as user with Administrator rights
8. Change permissions for access to Fracpro folder
9. Install different version of Fracpro
CleanUpPT cleans up all Fracproregistry entries that were created by Fracproand could become corrupted. Uninstalling
Fracprowill not remove them, and the newly installed Fracprowill continue using these potentially corrupt registry
entries. Therefore, CleanUpPT is still necessary even after full re-install.
CleanUpPT screen.
Uninstall
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To completely uninstall Fracpro, you need to execute the InstallShield uninstalling application. You cannot simply
delete the files in the Fracproprogram folder.
Cause
Microsoft Windows may loose the association between Fracpro's input (INP ) and database (DBS ) files, when, for exam-
ple:
l Two versions of Fracproare installed, and then the last (re-)installed version of Fracprois un-installed.
Solution
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l Double-click on My Computer, to open Windows File Explorer.
1. From the main top menu, select the Tools > Folder Options... entry.
2. In the Folder Options screen:
A. Select the File Types tab.
I. In the Registered file types: list-box, look for the INP entry.
II. In the Details for INP extension panel, select the Change... button.
III. In the Open With screen:
a. Select the Browse... button.
b. In the Open With... screen:
i. Navigate to Fracpro's program folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 201-
2\Program\).
ii. Select the executable file Fracpro.EXE.
iii. Select the Open button to exit the Open With... screen..
c. Select the OK button to exit the Open With screen.
IV. Repeat steps I to III for the DBS file extension.
B. Select the Close button to exit the Folder Options screen.
Types of Licenses
1. Demo
limited-time, fully-functional trial via electronic license file lservrc
(license number 99,999)
2. Standalone
A. 25-pin parallel-port hardware license key / dongle coupled to electronic license file called lservrc
(license number 10,000 to 10,999)
B. 25-pin parallel-port hardware license key / dongle
(license number 11,000 to 19,999)
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C. USB hardware license key / dongle
(license number 30,000 to 39,999)
B. USB hardware license key / dongle coupled to electronic license file called lservrc
(license number 50,000 to 59,999)
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C. electronic license file called lservrc
(license number 20,000 to 29,999)
If Fracpro is running, then select from the main menu Help > About Fracpro. The license number is displayed as Serial
# and contains five digits. Compare this license number to those listed in the table above.
[Click on select areas in this image to jump to the relevant help text.]
Types of LicensesFracpro screen.
l If you need to attach a 25-pin parallel-port hardware key / dongle to your PC to run Fracpro, then you are using
a Standalone license [1] with a 25-pin parallel-port key / dongle. The license number should be listed on the
hardware key / dongle. If the license number is between 10,000 and 10,999, then the hardware key / dongle is
coupled to an electronic license file called lservrc [1A]. Otherwise, the license number should be between 11,000
and 19,999 [1B].
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l If you need to attach a USB hardware key / dongle to your PC to run Fracpro, then you are using a Standalone
license [1] with a USB key / dongle [1C]. The license number should be listed on the hardware key / dongle. The
license number should be between 30,000 and 39,999.
l If you need to connect your computer to the Intranet of your organization to run Fracpro, then you are using a
client Network license [3]. This client Network license is obtained from a network License Server [4], which
should to be configured by a network administrator.
l If you do not need to attach a 25-pin parallel-port or USB hardware key / dongle to your computer, and you do
not need to connect your computer to the Intranet of your organization to run Fracpro, then you are using a
Standalone license [1] with an electronic license file called lservrc [1D ].
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C. Select the OK button to close the Display Properties screen.
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3. in the Properties screen:
A. Select the General tab
B. in the Display panel, select from the DPI setting: drop-down list-box the entry Custom setting....
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C. in the Custom DPI Setting screen:
i. Click with the mouse on the ruler, and drag the mouse to the left and / or right until the value in
the Scale to this percentage of normal size: drop-down list-box displays a value of, for example,
80%.
ii. Select the OK button to close the Custom DPI Setting screen.
D. in the Change DPI Setting screen, select the OK button to close this screen.
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E. Select the OK button to close the Properties screen.
4. in the General screen, select the OK button to close this screen.
This modification can be reversed by selecting in the Properties screen, in the Display pane, for the DPI setting: drop-
down list-box the Normal size (96 DPI) entry (step 3B).
1. Right-click on the Fracpro icon, and from the pop-up context-menu select the Run As Administrator entry.
2. Exit Fracpro.
3. When running Fracpro without a valid license, Fracpro should now display the correct Machine Locking Code
or Disk ID Locking Code.
4. If Run as administrator entry is not enabled in the pop-up context menu of Fracpro icon, then go to the Frac-
pro installation folder. Right click on the Fracpro executable and from the pop up context menu select Run as
Administrator entry.
5. Repeat steps 2 and 3.
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l the AutoPlay feature in Windows,
l a conflicting application,
l hardware problems.
Although a system error may occur only when you work with Fracpro, Fracpro may not necessarily be the cause-it may
be the only application that uses enough memory or processor cycles to expose the problem.
To benefit the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results
of each, including errors or problematic behavior. Technical Support can use this information to better assist you, should
you need to contact them.
You must be logged on as an Administrator to perform some of the procedures in this document.
Some of the procedures in this document may initiate in Windows Vista a User Access Control dialog that asks for your
permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the
dialog, then you will not be able to continue with that troubleshooting step.
The procedures in this document are based on the default interface of Windows. If the interface is customized, some pro-
cedures may vary.
Control Panel
A commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start >
Settings > Control Panel instead of Start > Control Panel.
The steps in this document that refer to the Control Panel are in reference to the Classic view.
To switch to Classic View:
1. In Windows Vista Explorer, choose Organize > Folder And Search Options.
2. Click the View tab in the Folder Options dialog box.
3. In Advanced Settings, select Show Hidden Files And Folders.
4. Deselect Hide Extensions For Known File Types.
5. Click OK.
Beginning Troubleshooting
The tasks in this section can help you resolve the most common installation problems. Before performing any of these
tasks, back up all personal files.
Make sure that the system meets the minimum requirements for Fracpro
Fracpro may not run correctly on a system that does not meet the following requirements:
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l 256 MB of RAM
To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control
Panel > System.
Intermediate Troubleshooting
If the tasks in the previous section do not solve the problem, then try the following intermediate troubleshooting tasks.
1. Choose Start > Run (Start for Vista), type msconfig in the Open (Search for Vista) text box, and then press
Enter.
2. On the Startup tab, click Disable All.
3. On the Services tab, select Hide All Microsoft Services, click Disable All, and then click OK.
4. In the System Configuration dialog box, click OK then Restart.
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Upon reboot, you will be notified that the System Configuration Utility has made changes to the way that Win-
dows starts up. Click OK, and when the System Configuration Utility appears, click Cancel.
5. Start the Fracpro installer setup.exe in the temporary folder on the desktop, and then follow the on-screen instruc-
tions.
1. Choose Start > Run (Start for Vista), type msconfig, and click OK.
2. Choose Normal Startup on the General tab, click OK, and restart the computer.
To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-Checking tool before running
Disk Defragmenter.
Disk Defragmenter
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and
free space is consolidated in one contiguous block. To access the Disk Defragmenter utility:
l choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.
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Use current antivirus software (for example, Symantec Norton Antivirus or McAfee Virus Scan) to check the system for
viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for
the antivirus software.
Advanced Troubleshooting
Install Fracpro on a different computer
Try to install Fracpro on a different computer to determine if the problem is unique to your computer. If you are able to
install Fracpro on a different computer, contact the computer manufacturer. If the problem occurs on multiple computers,
contact Technical Support.
Diagnosis
While starting a laptop that is docked, a specific hardware profile (with the parallel port enabled) is established, and the
hardware driver is configured for that profile. When the laptop is undocked, the machine should use a second hardware
profile (with the parallel port disabled), but the hardware driver continues to assume the first profile, so a call to that
driver causes it to crash.
Remedy
To avoid this error there are three options:
Instead
1. of using the undock, standbye or hybernate option, completely shut down the laptop when undocking it
from the docking station and restart it, allowing the hardware driver to initialize during the boot sequence.
After
2. undocking, execute C:\Program Files\Rainbow Technologies\Sentinel System Driver\SetupSysDriver.exe.
Select
a. the Stop NT parallel driver button, and then (optionally) select the Click Start NT parallel driver
button.
Select
b. the Configure Driver button. Select the parallel port -- i.e., the Extended Capabilities Port (ECP).
Select the Edit button. For the entry Use this port, select the No radio-button. Select the OK button.
Ifc.you are not using a hardware license key for the USB or parallel port: Select the Add/Repair/Remove
installation button. Select the Modify radio-button and then the Next > button. Unselect the Parallel
System Driver tree (i.e., select the option red-X This feature will not be available.), and select the
Next > button. Select the Install button.
Introduction
This document can help you to resolve system errors that occur while you use Fracproon Windows Vista. System errors
can manifest in many different ways, including (but not limited to) the following:
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l A blank or flickering dialog box
l A blue screen
l An unexpected restart
l This program has performed an illegal operation and will be shut down. If the problem persists, contact
the program vendor.
l General Protection Fault in module [filename].
l Application Error.
l Illegal Instruction.
l A STOP error
Many different factors can cause system errors, including conflicts among device drivers, applications, operating system
settings, hardware, and corrupt elements in specific files.
Although a system error may occur only when you work with Fracpro, Fracpro may not necessarily be the cause-it may
be the only application that uses enough memory or processor cycles to expose the problem.
To benefit the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results
of each, including errors or problematic behavior. Technical Support can use this information to better assist you, should
you need to contact them.
You must be logged on as an Administrator to perform some of the procedures in this document.
Some of the procedures in this document may initiate in Windows Vista a User Access Control dialog that asks for your
permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the
dialog, then you will not be able to continue with that troubleshooting step.
The procedures in this document are based on the default interface of Windows. If the interface is customized, some pro-
cedures may vary.
Control Panel
A commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start >
Settings > Control Panel instead of Start > Control Panel.
The steps in this document that refer to the Control Panel are in reference to the Classic view.
To switch to Classic View:
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1. In Windows Vista Explorer, choose Organize > Folder And Search Options.
2. Click the View tab in the Folder Options dialog box.
3. In Advanced Settings, select Show Hidden Files And Folders.
4. Deselect Hide Extensions For Known File Types.
5. Click OK.
Beginning Troubleshooting
The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks,
back up all personal files (for example, Fracprofiles you created). Always restart the computer after a system error occurs
to refresh its memory. Continuing to work without restarting the computer may compound the problem.
Make sure that the system meets the minimum requirements for Fracpro
Fracpro may not run correctly on a system that does not meet the following requirements:
l 256 MB of RAM
To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control
Panel > System.
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leave it deselected (disabled).
7. Click the Services tab, and check Hide All Microsoft Services.
8. Select Disable All then re-select any services that are essential for testing the problem. If you are unsure whether
an item is essential, leave it deselected (disabled).
9. Click Apply, and restart Windows Vista for the changes to take effect.
Upon restart, you will be notified that the System Configuration utility has made changes to the way that Win-
dows Vista starts up. Click OK. When the System Configuration utility appears click Cancel.
10. Right-click icons in the Notification Area and close or disable any startup items that are still active.
Then, try to re-create the problem:
l If the problem no longer occurs, one of the startup items is the cause of the problem.
l If the problem recurs, startup items are not the cause of the problem and you can re-enable them:
1. Choose Start, type msconfig in the Search text box, and press Enter.
2. Click the General tab, and choose Normal Startup.
3. Deselect any items that you wrote down in Step 3 of the previous section.
4. Click Apply, and restart Windows Vista for the changes to take effect.
Intermediate Troubleshooting
If the tasks in the previous section do not solve the problem, then try the following intermediate troubleshooting tasks.
1. Move any personal files out of the Fracprofolder and it's subfolders
2. Uninstall Fracpro.
3. Choose Start, type msconfig in the Search text box, and press Enter.
4. Write down all unselected items under the Startup and Services tabs.
5. Click the General tab, and choose Diagnostic Startup.
6. Click Apply, and restart Windows Vista for the changes to take effect.
7. Press the F8 key before Windows Vista starts, when you see a message such as For Advanced Startup Options.
8. Select Enable low-resolution video (640 by 480 pixels) from the list of startup options and press Enter.
9. Install Fracprofrom the installation media.
10. Re-enable the disabled Startup items and services. To re-enable startup items and services:
l Choose Start, type msconfig in the Search text box, and press Enter.
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l Deselect any items that you wrote down in step 3 of the previous section.
l Click Apply, and restart Windows Vista for the changes to take effect.
l If the problem recurs, then Aero is not the cause. Re-enable Aero.
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1. Choose Start > Control Panel.
2. Double-click Personalization and select Window Color and Appearance.
3. Select Windows Vista Color And Appearance.
4. Choose Windows Vista Aero from the Color Scheme menu and click OK.
Verify that other device drivers are compatible with Windows Vista
If updating the video card driver does not resolve the problem, then verify that all other device drivers are compatible
with Windows Vista. Device drivers are software files that allow Windows Vista to communicate with devices such as
scanners, mouse devices, and keyboards. Contact the device manufacturer to make sure that you are using the latest
driver for it.
To check for device driver problems:
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5. In the User Variables For [user profile] area, locate TEMP in the Variable column, and note the folder listed in
the Value column. If the complete pathname for the folder is not visible, double-click TEMP in the Variable col-
umn, and note the folder name in the Variable Value box.
If a TEMP variable does not exist, then contact your system administrator for assistance.
6. In Windows File Explorer, verify that the folder you noted in step 4 exists on a non-compressed disk partition
that has at least 750 MB of free space:
l If the folder does not exist, then create it: Right-click the drive, choose New Folder from the menu, and
type the folder name you noted in step 4 (for example, Temp).
l If the disk does not have enough free space, then create additional space by removing unnecessary files.
To determine the amount of free space, right-click the disk and choose Properties from the menu.
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1. choose Start > Computer
2. right-click the desired hard disk
3. choose Properties from the menu
4. in the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-Checking
area.
To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-Checking tool before running
Disk Defragmenter.
Disk Defragmenter
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and
free space is consolidated in one contiguous block. To access the Disk Defragmenter utility:
l choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.
Advanced Troubleshooting
If the tasks in the previous section do not resolve the problem, then you may be able to resolve the problem by rein-
stalling Windows Vista and Fracpro, reformatting your hard disk and reinstalling Windows Vista and Fracpro, or by
determining if hardware is conflicting with Fracpro.
Technical Support does not support hardware and provides these procedures as a courtesy only. For further assistance,
contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you
may void the warranty for your computer.
Before you remove or rearrange hardware, turn off and disconnect power to the computer and any peripheral devices.
Reformat the hard disk, and reinstall only Windows Vista and Fracpro
Reformat the hard disk, and then install only Windows Vista and Fracprofrom the original installation media. Refor-
matting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all
application and system disks.
For instructions on performing a clean installation of Windows Vista, see How to install Windows Vista at http://-
support.microsoft.com/kb/918884/en-us.
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Do not install additional software or hardware until you are sure that the problem is resolved. Do not back up the hard
disk and restore Windows Vista and Fracproinstead of reinstalling them. If the problem is caused by an application or
Windows Vista, and either one is restored instead of reinstalled, the problem may recur.
After you reformat the hard disk and reinstall Windows Vista and Fracpro, try to re-create the problem:
If the problem no longer occurs, then install other applications one at a time and try to re-create the problem after each
installation. If the problem occurs after an installation, then the recently installed application may be the cause.
If the problem occurs when only Windows Vista and Fracproare installed, then the cause may be hardware-related, and
you should contact the hardware manufacturer or an authorized reseller for assistance.
Security screen.
It is not possible to extend the 30-day license period by manipulating the clock of the computer. Tampering with the
clock of the computer will be detected, and this willpermanently set a time-tampering flag on the computer. Moreover,
any Fracpro license that checks for time-tampering will be disabled, even if they have not yet expired. Please contact
Technical Support.
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Security screen with Machine's Locking Code.
Refer also to Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
Obtain Locking Code for Disk ID from Locking Code Tool (Sen-
tinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from the web site of CARBO at www.fracpro.com and
www.fracpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on Fracpro's installation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.
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SentinelLM Host Information Utility screen.
Refer also to Obtain Locking Code for Disk ID from Fracpro.
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Request Emergency License Code
Refer to:
Obtain
1. Locking Code for Disk ID from Fracpro
Obtain
2. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
Request
3. and Receive Electronic License File
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Fracpro 2012 No Valid license Found screen.
.
3. In Enter Emergency License Code screen, copy and paste (right-click in the text field, or press the Ctrl + V key
combination) the electronic license code that is contained in the e-mail message from CARBO, and also in the
file lservrc.txt that is attached to that e-mail message.
This electronic license code contains alpha-numeric characters, and the last character is a hash # symbol. For
example:
5UCACD43I8QTTUSAVDT33TDINZAKSQYFNB2TNPBSQHK7SL6972FCUGTYRQHJIK7#
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Request, Receive, and Install Emergency Short Electronic
License Code
An emergency license is an short electronic code that can be generated by Technical Support, and entered by the user in
Fracpro. This will allow the user to run Fracpro with limited functionality for a limited time in the event of a license
failure when e-mail access is limited (for example, in the field).
l http://gizmosms.com/
l http://sms.dynadel.com/
l http://www.sendsmsnow.com/
l http://www.txtdrop.com/
l http://www.csgnetwork.com/phonetictranslator.html
l http://www.jdhorn.com/toys/international.asp
l http://www.ip-tools.net/natophon.php
l http://www.phoneticise.com/
l http://www.braju.com/ig/
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Microsoft Word - Document Properties screen.
Paste to Fracpro
1. Start Fracpro.
2. In Security screen, select Enter Emergency License button.
Security screen.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
3. In Enter Emergency License screen, press Ctrl + V key combination; or right-click in text-box and select Paste.
4. Select OK button to close Enter Emergency License screen.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Folder Options screen, View tab, expanded Files and Folders tree.
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Window File Explorer screen.
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Open With screen.
B. The Windows Notepad screen should display a single line of text containing the words version, expi-
ration, and additive
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the
A. License Type entry should display Normal Standalone
the
B. License start date entry should display a date in the past
the
C. Expiration date entry should display a date in the future, or License has no expiration
the
D. Client #1 locking code entry should display five alpha-numeric characters (for example, 123AB)
The Client #1 locking code must match your Locking Code for Disk ID .
Refer to:
Obtain
A. Locking Code for Disk ID from Fracpro
Obtain
B. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
the
E. Lock code depends on entry should display Disk ID in hexadecimal
when
F. prompted Press Enter to continue ..., press the Enter key
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Inthis case, the other application may have changed the default folder where applications search for the lservrc files. Con-
sequently, Fracprocannot find its electronic license file lservrc file anymore.
To address your problem, you need to add the license code for Fracproto that of the other application.
1. For Fracpro, lservrc is stored in Fracpro's program folder (C:\Program Files\Fracpro\Fracpro 2012\C:\Program
Files\Fracpro\Fracpro 2012\Program\).
2. To figure out where the other application stores its lservrc file:
A. Right-click on My Computer, and from the pop-up context-menu select Properties.
B. in the System Properties screen, select the Advanced tab, and then the Environment Variables button.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
C. in the Environment Variables screen, in the System variables panel, search for a System Environment Var-
iable that starts with LSERV. This entry should refer to a folder (related to the other application, pre-
sumably).
D. To inspect this System Environment Variable, double-click on it or select the Edit button.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
B. If you do not see any lservrc file in the other application's folder, then:
i. Copy Fracpro's lservrc file (from step #1 above) into the other application's folder
C. If you do see an lservrc file in the other application's folder, then:
i. Open the other application's lservrc file with Windows Notepad.
ii. Also open Fracpro's lservrc file (from step #1 above) with Windows Notepad.
iii. Copy the single line of text from Fracpro's lservrc file to the other application's lservrc file
(that is, add Fracpro's license code to the other application's code).
iv. When you are done, you should have one license code per line
(that is, one or more lines for the other application, and one line for Fracpro).
1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Start > Control Panel > Add or Remove Programs.
4. Select Sentinel System Driver 5.41.1 (32-bit) entry
5. Select Remove button.
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Add or Remove Programs screen.
6. in the Add or Remove Programs confirmation screen, select the Yes button.
1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.
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4. Select Sentinel Protection Installer 7.4.0 entry.
5. Select Remove button.
6. in the Add or Remove Programs confirmation screen, select the Yes button.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Download
1. The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C. Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D. Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or similar)
to a convenient location on your hard disk.
5. Close any application that is currently accessing Sentinel license keys, and press any key to continue.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver (SSD) Cleanup Utility: Step 2 of 3.
6. Press any key to reboot the system for changes to take effect.
Download
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. The file Current_License_Driver.exe is also located on the web site of CARBO at www.fracpro.com.
2. The file Current_License_Driver.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file Current_License_Driver.exe (or similar).
4. In the InstallShield Wizard - Welcome screen, select the Next > button.
5. In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
radio-button, and then select the Next > button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.
6. In the InstallShield Wizard - Destination folder screen, select the Next > button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.
7. In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next > but-
ton.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.
8. In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System Driver
options, unselect the Sentinel System Driver Help option, and then select the Next > button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.
9. In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.
10. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
11. Start Fracpro.
If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.
Download
1. The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C. Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.
2. The file Latest_License_Driver.exe is also located on the web site of CARBOat www.fracpro.com.
3. The file Latest_License_Driver.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
3. Execute the file Sentinel_Protection_Installer_7.4.0.zip or Latest_License_Driver.exe (or similar).
4. Select the radio-button Custom.
5. Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
the Sentinel Protection Server and the Sentinel Keys Server.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
6. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
7. Start Fracpro.
If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.
Run screen.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Registry Editor screen.
4. Start Fracpro.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Con-
sequently, please consult your system administrator before you make this change.
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
before it had failed initially until some time after boot-up or after an administrator had logged on.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. Uninstall Fracpro.
2. To completely uninstall any of the old Rainbow license key drivers, use the Sentinel System Drivers Cleanup
utility.
3. Reinstall Fracpro.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
4. In Device Manager screen:
A. Expand the Universal Serial Bus controllers entry
B. Verify that the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware Keys is present.
i. If yes, then the USB key has been detected.
ii. If no, then check the key on a different USB port on the same computer and / or check the key on
another computer. If this fails, please contact Technical Support..
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
4. Verify that the icon to the immediate left of the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware
Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol ( ).
A. If yes, then the USB key is working properly.
B. If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
5. Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
Medic) or the License Troubleshooter (Sentinel Advanced Medic).
Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel SuperPro Medic screen.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
A. If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B. If no, then select the button Medic Says for additional information. If this is not useful information for
you, then contact Technical Support.
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.
Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.
4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel Advanced Medic screen.
Parallel Port Key with Serial Number Between 11000 and 20000
If you are using a parallel port key, then you can exchange your keys freely without making any modification to Frac-
pro.
l Rename or copy your own lservrc file to a different location, and then copy the lservrc file that corresponds to
the new hardware key being used to the Fracpro program folder. This folder is located by default at C:\Program
Files\Fracpro\Fracpro 2012\Program\.
or
l Append the encrypted code from one lservrc file to another. You can accomplish this by opening the lservrc file
with a text editor such as Windows Notepad and copying and pasting the encryption code that is associated with
new Fracpro hardware key. You can list as many license codes in a single lservrc file as you want.
Desktop
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
To add a parallel port to a desktop computer, you can use a Peripheral Component Interconnect (PCI) card to parallel
port adapter / converter.
Ensure that the PCI card is IEEE 1284 compliant.
The SafeNet Sentinel software does not allow this for security reasons.
1. Execute Fracproin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.
2. Execute Fracproin Network / Standalone mode while being logged into a computer that is connected to the
same network as a network license server with a Network hardware key.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Obtaining a Locking Code
The Locking Code for a hardware license key includes information about how the key is currently programmed. Tech-
nical Support must receive a Locking Code from you in order to update your key and Fracpro. Locking Codes are
unique for each key.
1. Attach the correct hardware license key to the appropriate port on your computer.
2. Start the Bitlock Updater (Field Exchange Utility).
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\Installation Troubleshooting\, execute the file Bit-
lock Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the Field Exchange Utility screen, select the Get Locking Code button.
The Locking Code appears in the top field.
If the message Error appears in the top field, make sure the key is firmly attached to the port and try again.
4. Do one of the following:
A. Select the copy to clipboard button to place the locking code on the clipboard.
B. Select the save to file button to save the Locking Code to a file. Define a location and file name for
the file, then select the Save button.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
s used with one key cannot be used to activate upgrades for another key, even if the application the key is used with is
the same.
1. Attach the correct hardware license key is attached to the appropriate port on your computer.
Only one hardware key should be attached to your computer during the update process.
2. Start the Field Exchange Utility.
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\License Troubleshooting\, execute the file Bitlock
Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the field above the Update License button, enter the License Code given to you by Technical Support. Do
one of the following:
A. Select the paste from clipboard button to paste the code from the clipboard, if it was placed there.
B. Select the open from file button to load the code from a file. Browse to locate the license file (.LIC),
then select the Open button.
4. Select the Update License button. The key update process begins; it may take up to two or three minutes to com-
plete the process.
6. Fracpro is now ready to use, and you should have access to the additional licenses or new features you are
entitled to.
If the update process is not successful, verify that the key is securely attached to your computer and try again. If
the process is still unsuccessful, or you do not have access to the upgrades you are entitled to when the process is
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
complete, contact Technical Support for assistance.
7. In the Field Exchange Utility screen, select the red-cross in the top-right corner to close the Field Exchange Util-
ity.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
FracproPT_net.txt in Windows Notepad.
In Network / Standalone mode, Fracprosearches for a network license server. A 30-day Demo, or a Stand-
alone electronic license file or hardware key can also be used in this mode. However, compared to Stand-
alone mode, the search for a network license servers results in a slower start-up of Fracpro.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
System Properties screen, Hardware tab.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
4. Verify that the icon to the immediate left of the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware
Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol ( ).
A. If yes, then the USB key is working properly.
B. If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
5. Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
Medic) or the License Troubleshooter (Sentinel Advanced Medic).
Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel SuperPro Medic screen.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
A. If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B. If no, then select the button Medic Says for additional information. If this is not useful information for
you, then contact Technical Support.
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.
The SafeNet Sentinel software does not allow this for security reasons.
1. Execute Fracproin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
2. Execute Fracproin Network / Standalone mode while being logged into a computer that is connected to the
same network as a network license server with a Network hardware key.
1. Attach the correct hardware license key to the appropriate port on your computer.
2. Start the Bitlock Updater (Field Exchange Utility).
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\Installation Troubleshooting\, execute the file Bit-
lock Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the Field Exchange Utility screen, select the Get Locking Code button.
The Locking Code appears in the top field.
If the message Error appears in the top field, make sure the key is firmly attached to the port and try again.
4. Do one of the following:
A. Select the copy to clipboard button to place the locking code on the clipboard.
B. Select the save to file button to save the Locking Code to a file. Define a location and file name for
the file, then select the Save button.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Field Exchange Utility screen
1. Attach the correct hardware license key is attached to the appropriate port on your computer.
Only one hardware key should be attached to your computer during the update process.
2. Start the Field Exchange Utility.
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\License Troubleshooting\, execute the file Bitlock
Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the field above the Update License button, enter the License Code given to you by Technical Support. Do
one of the following:
A. Select the paste from clipboard button to paste the code from the clipboard, if it was placed there.
B. Select the open from file button to load the code from a file. Browse to locate the license file (.LIC),
then select the Open button.
4. Select the Update License button. The key update process begins; it may take up to two or three minutes to com-
plete the process.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Field Exchange Utility screen
6. Fracpro is now ready to use, and you should have access to the additional licenses or new features you are
entitled to.
If the update process is not successful, verify that the key is securely attached to your computer and try again. If
the process is still unsuccessful, or you do not have access to the upgrades you are entitled to when the process is
complete, contact Technical Support for assistance.
7. In the Field Exchange Utility screen, select the red-cross in the top-right corner to close the Field Exchange Util-
ity.
Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
SafeNet Sentinel SuperPro Medic information screen.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
To add a parallel port to a laptop computer, you can use a PC card [that is, a Personal Computer Memory Card Inter-
national Association (PCMCIA) card] to parallel port adapter / converter.
Ensure that the PC card [that is, the PCMCIA card] is IEEE 1284 compliant.
Desktop
To add a parallel port to a desktop computer, you can use a Peripheral Component Interconnect (PCI) card to parallel
port adapter / converter.
Ensure that the PCI card is IEEE 1284 compliant.
The SafeNet Sentinel software does not allow this for security reasons.
1. Execute Fracproin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.
2. Execute Fracproin Network / Standalone mode while being logged into a computer that is connected to the
same network as a network license server with a Network hardware key.
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To update the hardware license key used to run Fracpro, you must provide information about the key to Technical Sup-
port. The Field Exchange Utility displays this information in the form of a Locking Code (for example, EHBFG-
YARDIJABRFLEBDH).
You must communicate the Locking Code to Technical Support as instructed (for example, via fax or e-mail). Technical
Support will then give you a corresponding License Code to enter into the Field Exchange Utility.
1. Attach the correct hardware license key to the appropriate port on your computer.
2. Start the Bitlock Updater (Field Exchange Utility).
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\Installation Troubleshooting\, execute the file Bit-
lock Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the Field Exchange Utility screen, select the Get Locking Code button.
The Locking Code appears in the top field.
If the message Error appears in the top field, make sure the key is firmly attached to the port and try again.
4. Do one of the following:
A. Select the copy to clipboard button to place the locking code on the clipboard.
B. Select the save to file button to save the Locking Code to a file. Define a location and file name for
the file, then select the Save button.
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The License Code provided to you by Technical Support will reprogram the hardware license key used to run Fracpro,
giving you access to the additional services or features you are entitled to. License Codes look the same as Locking
Codes. The License Code is based on the Locking Codes you generate and send to Technical Support. When you enter
the License Code in the Field Exchange Utility, a script is automatically run that updates the hardware license key, and
thus Fracpro. License Codes are unique to the key they were generated for. License Codes used with one key cannot be
used to activate upgrades for another key, even if the application the key is used with is the same.
1. Attach the correct hardware license key is attached to the appropriate port on your computer.
Only one hardware key should be attached to your computer during the update process.
2. Start the Field Exchange Utility.
A. In the folder C:\Program Files\Fracpro\Fracpro 2012\License Troubleshooting\, execute the file Bitlock
Updater.exe.
B. Execute Fracprowithout a valid license.
In the No Valid License Found screen, select the Tools button.
In the License Troubleshooting Tools screen, select the Bitlock Updater button.
3. In the field above the Update License button, enter the License Code given to you by Technical Support. Do
one of the following:
A. Select the paste from clipboard button to paste the code from the clipboard, if it was placed there.
B. Select the open from file button to load the code from a file. Browse to locate the license file (.LIC),
then select the Open button.
4. Select the Update License button. The key update process begins; it may take up to two or three minutes to com-
plete the process.
6. Fracpro is now ready to use, and you should have access to the additional licenses or new features you are
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
entitled to.
If the update process is not successful, verify that the key is securely attached to your computer and try again. If
the process is still unsuccessful, or you do not have access to the upgrades you are entitled to when the process is
complete, contact Technical Support for assistance.
7. In the Field Exchange Utility screen, select the red-cross in the top-right corner to close the Field Exchange Util-
ity.
Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.
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SafeNet Sentinel Advanced Medic, Basic Checks screen.
4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.
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SafeNet Sentinel Advanced Medic screen.
1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Start > Control Panel > Add or Remove Programs.
4. Select Sentinel System Driver 5.41.1 (32-bit) entry
5. Select Remove button.
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Add or Remove Programs screen.
6. in the Add or Remove Programs confirmation screen, select the Yes button.
1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.
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4. Select Sentinel Protection Installer 7.4.0 entry.
5. Select Remove button.
6. in the Add or Remove Programs confirmation screen, select the Yes button.
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Download
1. The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C. Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D. Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or similar)
to a convenient location on your hard disk.
5. Close any application that is currently accessing Sentinel license keys, and press any key to continue.
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Sentinel System Driver (SSD) Cleanup Utility: Step 2 of 3.
6. Press any key to reboot the system for changes to take effect.
Download
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1. The file Current_License_Driver.exe is also located on the web site of CARBO at www.fracpro.com.
2. The file Current_License_Driver.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file Current_License_Driver.exe (or similar).
4. In the InstallShield Wizard - Welcome screen, select the Next > button.
5. In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
radio-button, and then select the Next > button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.
6. In the InstallShield Wizard - Destination folder screen, select the Next > button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.
7. In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next > but-
ton.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.
8. In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System Driver
options, unselect the Sentinel System Driver Help option, and then select the Next > button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.
9. In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.
10. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
11. Start Fracpro.
If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.
Download
1. The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C. Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.
2. The file Latest_License_Driver.exe is also located on the web site of CARBOat www.fracpro.com.
3. The file Latest_License_Driver.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
3. Execute the file Sentinel_Protection_Installer_7.4.0.zip or Latest_License_Driver.exe (or similar).
4. Select the radio-button Custom.
5. Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
the Sentinel Protection Server and the Sentinel Keys Server.
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6. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
7. Start Fracpro.
If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.
Run screen.
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Registry Editor screen.
4. Start Fracpro.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Con-
sequently, please consult your system administrator before you make this change.
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
before it had failed initially until some time after boot-up or after an administrator had logged on.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. Start Fracpro.
2. From the Security screen, make a note of Your Machine's Locking Code. The locking code consists of five char-
acters. In the following example, the locking code is 1E8B9.
Obtain Locking Code for Disk ID from Locking Code Tool (Sen-
tinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from the web site of CARBO at www.fracpro.com and
www.fracpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on Fracpro's installation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.
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SentinelLM Host Information Utility screen.
Refer also to Obtain Locking Code for Disk ID from Fracpro.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Request Emergency License Code
Refer to:
Obtain
1. Locking Code for Disk ID from Fracpro
Obtain
2. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
Request
3. and Receive Electronic License File
l http://gizmosms.com/
l http://sms.dynadel.com/
l http://www.sendsmsnow.com/
l http://www.txtdrop.com/
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Technical Support can send the emergency license code to you via mobile telephone by using a phonetic alphabet trans-
lation from:
l http://www.csgnetwork.com/phonetictranslator.html
l http://www.jdhorn.com/toys/international.asp
l http://www.ip-tools.net/natophon.php
l http://www.phoneticise.com/
l http://www.braju.com/ig/
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. From main menu, select Edit > Select All ; or press Ctrl + A key combination; or double-click on electronic
license code.
2. From main menu, select Edit > Copy; or press Ctrl + C key combination; or right-click on electronic license code
and select Copy.
Paste to Fracpro
1. Start Fracpro.
2. In Security screen, select Enter Emergency License button.
Security screen.
3. In Enter Emergency License screen, press Ctrl + V key combination; or right-click in text-box and select Paste.
4. Select OK button to close Enter Emergency License screen.
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i. expand the entry Files and Folders
ii. unselect the Hide extensions for known file types check-box
iii. select the OK button to close the Folder Options screen.
Folder Options screen, View tab, expanded Files and Folders tree.
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Window File Explorer screen.
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Open With screen.
B. The Windows Notepad screen should display a single line of text containing the words version, expi-
ration, and additive
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the
A. License Type entry should display Normal Standalone
the
B. License start date entry should display a date in the past
the
C. Expiration date entry should display a date in the future, or License has no expiration
the
D. Client #1 locking code entry should display five alpha-numeric characters (for example, 123AB)
The Client #1 locking code must match your Locking Code for Disk ID .
Refer to:
Obtain
A. Locking Code for Disk ID from Fracpro
Obtain
B. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
the
E. Lock code depends on entry should display Disk ID in hexadecimal
when
F. prompted Press Enter to continue ..., press the Enter key
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Inthis case, the other application may have changed the default folder where applications search for the lservrc files. Con-
sequently, Fracprocannot find its electronic license file lservrc file anymore.
To address your problem, you need to add the license code for Fracproto that of the other application.
1. For Fracpro, lservrc is stored in Fracpro's program folder (C:\Program Files\Fracpro\Fracpro 2012\C:\Program
Files\Fracpro\Fracpro 2012\Program\).
2. To figure out where the other application stores its lservrc file:
A. Right-click on My Computer, and from the pop-up context-menu select Properties.
B. in the System Properties screen, select the Advanced tab, and then the Environment Variables button.
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C. in the Environment Variables screen, in the System variables panel, search for a System Environment Var-
iable that starts with LSERV. This entry should refer to a folder (related to the other application, pre-
sumably).
D. To inspect this System Environment Variable, double-click on it or select the Edit button.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
B. If you do not see any lservrc file in the other application's folder, then:
i. Copy Fracpro's lservrc file (from step #1 above) into the other application's folder
C. If you do see an lservrc file in the other application's folder, then:
i. Open the other application's lservrc file with Windows Notepad.
ii. Also open Fracpro's lservrc file (from step #1 above) with Windows Notepad.
iii. Copy the single line of text from Fracpro's lservrc file to the other application's lservrc file
(that is, add Fracpro's license code to the other application's code).
iv. When you are done, you should have one license code per line
(that is, one or more lines for the other application, and one line for Fracpro).
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Enable Standalone Mode
n Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
Standalone on the first line, and no other text.
1. If yes, then Fracpro is in Standalone mode.
2. If no, then modify the file so that the first line contains the text Standalone (with no other text in the
file).
Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
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D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.
4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.
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SafeNet Sentinel Advanced Medic screen.
Download
1. The License Troubleshooter (Sentinel Advanced Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlinkSentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.
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SafeNet Sentinel Advanced Medic, Basic Checks screen.
4. In the Sentinel Server Host Name or IP Address field, enter your network license server name (for example, net-
workserver.yourcompany.com).
5. Select the Go... Try this server button.
6. In the Results panel:
A. Ping to Gateway entry displays green checkmark
B. Ping to Sentinel Server machine entry displays green checkmark
C. Sentinel Server Key Communication is irrelevant; ignore this
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except when troubleshooting Network (License) Server mode: should be green if hardware (USB port or
parallel port) key is attached
Use WLMAdmin
l On the server computer, execute the program WlmAdmin.exe or Network_License_Troubleshooter.exe (or sim-
ilar).
Automatic Detection
l Expand the navigation tree for Subnet Servers (by selecting the plus-in -box symbol to the immediate left of the
Subnet Servers entry, or by double-clicking on the Subnet Servers entry).
Manual Detection
1. From the main menu, select Edit > Defined Server List.
A. In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add but-
ton and then the OK button).
B. Expand the entry Defined Servers by selecting the plus-in -box symbol.
2. Expand the navigation tree for Defined Servers (by selecting the plus-in -box symbol to the immediate left of the
Defined Servers entry, or by double-clicking on the Subnet Servers entry).
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WLMAdmin screen
WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redun-
dant license server pool editor, and the license server shutdown utility.
The following table lists the description of the icons displayed in WlmAdmin while accessing information from a net-
work server.
l
: Refers to Subnet Server / Defined Server display.
l
: Server is running on the specified machine.
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l
: Server is not available on the selected machine.
l
: License for the particular feature exist on the selected machine.
l
: License with selected feature is no longer in use.
l
: Client(s) are available for the selected feature.
l
: Particular client item is selected for information display.
l
: Client no longer exist for the selected feature.
l
: queued client exist for the selected feature.
l
: Particular queued client item is selected for information about the queued client.
l
: Queued client(s) no longer exist for the selected feature.
The icon gets displayed for non existence servers, feature, and clients when the selected server was expanded for
displaying the information and its status has not been refreshed.
In addition to the above, the icon also gets displayed when any item in the information list control display is col-
lapsed, but the refresh rate is so fast that it might not be visible every time.
1. In the Server information panel, the Server name (for example, mimas2.pinnacle.crr.com) and IP address (for
example, 192.168.217.6).
2. In the Feature Information panel, the Feature name (for example, 01) and in the Statistics sub-pane for the
Total users a Total of at least 1.
3. In the Detailed information panel, in the License Info tab:
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WLMAdmin screen.
1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Start > Control Panel > Add or Remove Programs.
4. Select Sentinel System Driver 5.41.1 (32-bit) entry
5. Select Remove button.
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Add or Remove Programs screen.
6. in the Add or Remove Programs confirmation screen, select the Yes button.
1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.
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4. Select Sentinel Protection Installer 7.4.0 entry.
5. Select Remove button.
6. in the Add or Remove Programs confirmation screen, select the Yes button.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
Download
1. The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C. Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D. Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or similar)
to a convenient location on your hard disk.
5. Close any application that is currently accessing Sentinel license keys, and press any key to continue.
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Sentinel System Driver (SSD) Cleanup Utility: Step 2 of 3.
6. Press any key to reboot the system for changes to take effect.
Download
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
1. The file Current_License_Driver.exe is also located on the web site of CARBO at www.fracpro.com.
2. The file Current_License_Driver.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file Current_License_Driver.exe (or similar).
4. In the InstallShield Wizard - Welcome screen, select the Next > button.
5. In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
radio-button, and then select the Next > button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.
6. In the InstallShield Wizard - Destination folder screen, select the Next > button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.
7. In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next > but-
ton.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.
8. In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System Driver
options, unselect the Sentinel System Driver Help option, and then select the Next > button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.
9. In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.
10. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
11. Start Fracpro.
If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.
Download
1. The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C. Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.
2. The file Latest_License_Driver.exe is also located on the web site of CARBOat www.fracpro.com.
3. The file Latest_License_Driver.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
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3. Execute the file Sentinel_Protection_Installer_7.4.0.zip or Latest_License_Driver.exe (or similar).
4. Select the radio-button Custom.
5. Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
the Sentinel Protection Server and the Sentinel Keys Server.
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6. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
7. Start Fracpro.
If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.
lshost
The file lshost stores the names of the available network license servers. This file can contain multiple server names.
FracproPT_Server.txt
The file FracproPT_Server.txt stores the name of the most recently used network license server where a license was suc-
cessfully found. This file can contain at most one server name.
Verify FracproPT_Server.txt
Using a text editor (for example, Windows Notepad), verify that the file FracproPT_Server.txt in Fracpro's program
folder (by default located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\Program\)
contains the IP address, file path, or network name of the network license server on the first line, and no other text.
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n Using a text editor (for example, Windows Notepad), open the file FracproPT_Server.txt in Fracpro's program
folder (by default located at C:\Program Files\Fracpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 201-
2\Program\).
n Enter the IP address, file path, or network name of the network license server on the first line, and no other text.
Obtain
l Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility)
Use WLMAdmin
l On the server computer, execute the program WlmAdmin.exe or Network_License_Troubleshooter.exe (or sim-
ilar).
Automatic Detection
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l Expand the navigation tree for Subnet Servers (by selecting the plus-in -box symbol to the immediate left of the
Subnet Servers entry, or by double-clicking on the Subnet Servers entry).
Manual Detection
1. From the main menu, select Edit > Defined Server List.
A. In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add but-
ton and then the OK button).
B. Expand the entry Defined Servers by selecting the plus-in -box symbol.
2. Expand the navigation tree for Defined Servers (by selecting the plus-in -box symbol to the immediate left of the
Defined Servers entry, or by double-clicking on the Subnet Servers entry).
WLMAdmin screen
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WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redun-
dant license server pool editor, and the license server shutdown utility.
The following table lists the description of the icons displayed in WlmAdmin while accessing information from a net-
work server.
l
: Refers to Subnet Server / Defined Server display.
l
: Server is running on the specified machine.
l
: Server is not available on the selected machine.
l
: License for the particular feature exist on the selected machine.
l
: License with selected feature is no longer in use.
l
: Client(s) are available for the selected feature.
l
: Particular client item is selected for information display.
l
: Client no longer exist for the selected feature.
l
: queued client exist for the selected feature.
l
: Particular queued client item is selected for information about the queued client.
l
: Queued client(s) no longer exist for the selected feature.
The icon gets displayed for non existence servers, feature, and clients when the selected server was expanded for
displaying the information and its status has not been refreshed.
In addition to the above, the icon also gets displayed when any item in the information list control display is col-
lapsed, but the refresh rate is so fast that it might not be visible every time.
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WLMAdmin screen.
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Add feature to server screen.
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1. Select Desktop > Start > Control Panel > Windows Firewall
2. In Windows Firewall screen
A. select General tab
i. select On (recommended) radio-button
ii. unselect Don't allow exceptions check-box
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b. in Programs: list-box, select lservnt.exe process
c. select OK button to close Add a Program screen
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Windows Firewall screen, Exceptions tab
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2. Install Electronic License Code via Network License Troubleshooter (WLMAdmin)
Regarding option #1 (Install Electronic License File lservrc (Network Server Mode):
1. Using Windows File Explorer, navigate to the installation folder of the network license server (by default
located at C:\Program Files\Rainbow Technologies\sentLM\Server\).
2. Make a backup copy of the existing electronic license file lservrc.
3. Open both the existing and the new electronic license files lservrc.
4. Append the lines of text (which contain the encoded licenses) from the new to the existing new electronic
license file lservrc.
5. Saved the modified existing electronic license file lservrc.
6. Restart license server service_(inWindows Services).
If the license server program is already installed on the server computer and you are appending the same type of licenses
and hardware license keys, you should not need to restart the server computer. Otherwise, you may need to restart the
server computer.
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D. in pop-up context menu, select Stop entry
E. from top main menu, select File > Exit to close Computer Management screen
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System Properties screen, Hardware tab.
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Device Manager screen.
4. Verify that the icon to the immediate left of the entry SafeNet USB SuperPro/UltraPro or Sentinel Hardware
Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol ( ).
A. If yes, then the USB key is working properly.
B. If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
5. Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
Medic) or the License Troubleshooter (Sentinel Advanced Medic).
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Obtain Locking Code for Computer ID from Locking Code Tool
(SentinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from our web site at www.fracpro.com and www.fra-
cpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on the Fracproinstallation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.
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The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine.
Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
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3. Select the Mode to be STANDALONE.
4. Select the button Find SuperPro.
5. Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6. Select the OK button to close the Sentinel SuperPro Medic information screen.
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SafeNet Sentinel SuperPro Medic screen.
Obtain Locking Code for Disk ID from Locking Code Tool (Sen-
tinelLM Host Information Utility)
Download
1. The file Locking_Code_Tool.exe can be downloaded from the web site of CARBO at www.fracpro.com and
www.fracpro.com.
2. The file Locking_Code_Tool.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
3. The file wechoid.exe is also located on Fracpro's installation CD -ROM under the sub-folder Sen-
tinel\Admin.Sta\Win32\.
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1. Execute the file Locking_Code_Tool.exe or wechoid.exe (or similar).
2. In the section Locking Criteria, select the check-box DiskID, and unselect all other Check-boxes (unless
instructed otherwise by Technical Support).
3. In the section Locking Data, verify that Selector is equal to 0x4 and make a note of the Code. The first two char-
acters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking code
consists of five alpha-numeric characters. In the following example, the locking code is 1E8B9.
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1. Execute the file Locking_Code_Tool.exe or wechoid.exe (or similar).
2. In the section Locking Criteria, select the check-box Computer ID , and unselect all other Check-boxes (unless
instructed otherwise by Technical Support).
3. In the section Locking Data, verify that Selector is equal to 0x80 and make a note of the Code. The first two
characters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking
code consists of five alpha-numeric characters. In the following example, the locking code is 268A2.
Download
1. The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C. Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
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3. The file Bitlock_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file Bitlock_ Troubleshooter.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
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SafeNet Sentinel SuperPro Medic information screen.
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To add a parallel port to a laptop computer, you can use a PC card [that is, a Personal Computer Memory Card Inter-
national Association (PCMCIA) card] to parallel port adapter / converter.
Ensure that the PC card [that is, the PCMCIA card] is IEEE 1284 compliant.
Desktop
To add a parallel port to a desktop computer, you can use a Peripheral Component Interconnect (PCI) card to parallel
port adapter / converter.
Ensure that the PCI card is IEEE 1284 compliant.
Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.
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3. The file License_Troubleshooter.exe is also located on our web site at www.fracpro.com.
4. The file License_Troubleshooter.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.
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SafeNet Sentinel Advanced Medic screen.
Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.
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SafeNet Sentinel Advanced Medic, Basic Checks screen.
4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.
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SafeNet Sentinel Advanced Medic screen.
1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Start > Control Panel > Add or Remove Programs.
4. Select Sentinel System Driver 5.41.1 (32-bit) entry
5. Select Remove button.
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Add or Remove Programs screen.
6. in the Add or Remove Programs confirmation screen, select the Yes button.
1. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
2. Log in as a user with Administrator rights.
3. Select Desktop > Start > Control Panel > Add or Remove Programs.
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4. Select Sentinel Protection Installer 7.4.0 entry.
5. Select Remove button.
6. in the Add or Remove Programs confirmation screen, select the Yes button.
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Download
1. The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C. Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D. Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or similar)
to a convenient location on your hard disk.
5. Close any application that is currently accessing Sentinel license keys, and press any key to continue.
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Sentinel System Driver (SSD) Cleanup Utility: Step 2 of 3.
6. Press any key to reboot the system for changes to take effect.
Download
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1. The file Current_License_Driver.exe is also located on the web site of CARBO at www.fracpro.com.
2. The file Current_License_Driver.exe is also located in the Fracprofolder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
3. Execute the file Current_License_Driver.exe (or similar).
4. In the InstallShield Wizard - Welcome screen, select the Next > button.
5. In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
radio-button, and then select the Next > button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.
6. In the InstallShield Wizard - Destination folder screen, select the Next > button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.
7. In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next > but-
ton.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.
8. In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System Driver
options, unselect the Sentinel System Driver Help option, and then select the Next > button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.
9. In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.
10. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
11. Start Fracpro.
If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.
Download
1. The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C. Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.
2. The file Latest_License_Driver.exe is also located on the web site of CARBOat www.fracpro.com.
3. The file Latest_License_Driver.exe is also located in the Fracpro folder (by default located at C:\Program
Files\Fracpro\Fracpro 2012\) under the sub-folder Installation Troubleshooting\.
Installation
1. Log in as a user with Administrator rights
2. Detach any hardware keys from their ports (refer to Warning: Attaching the Security Key).
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3. Execute the file Sentinel_Protection_Installer_7.4.0.zip or Latest_License_Driver.exe (or similar).
4. Select the radio-button Custom.
5. Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
the Sentinel Protection Server and the Sentinel Keys Server.
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6. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
7. Start Fracpro.
If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, Fracprodoes not start properly), please refer to Completely Uninstall All
License Software.
Run screen.
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Registry Editor screen.
4. Start Fracpro.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Con-
sequently, please consult your system administrator before you make this change.
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
before it had failed initially until some time after boot-up or after an administrator had logged on.
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1. Double-click on the My Computer icon.
2. From top main menu, select the item Tools > Folder Options....
(For Microsoft Vista, select the item Organize > Folder and Search Options.)
3. in the Folder Options screen:
A. select View tab
B. in the Advanced settings: panel
i. expand the entry Files and Folders
ii. unselect the Hide extensions for known file types check-box
iii. select the OK button to close the Folder Options screen.
Folder Options screen, View tab, expanded Files and Folders tree.
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i. expand the entry Files and Folders
ii. unselect the Hide extensions for known file types check-box
iii. select the OK button to close the Folder Options screen.
Folder Options screen, View tab, expanded Files and Folders tree.
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Window File Explorer screen.
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Open With screen.
B. The Windows Notepad screen should display a single line of text containing the words version, expi-
ration, and additive
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i. enter cd \, and press the Enter key
ii. enter cd "Program Files", and press the Enter key
iii. enter cd Rainbow Technologies", and press the Enter key
iv. enter cd SentLM, and press the Enter key
v. enter cd Server, and press the Enter key
vi. enter lsdecode.exe -s lservrc, and press the Enter key
a. the License Type entry should display Normal Network
b. the License start date entry should display a date in the past
c. the Expiration date entry should display a date in the future, or License has no expiration
d. the Client #1 locking code entry should display five alpha-numeric characters (for example,
123AB)
e. the Lock code depends on entry should display Computer ID in hexadecimal
f. when prompted Press Enter to continue..., press the Enter key
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Using
1. Windows File Explorer, navigate to Fracpro's folder (by default located at C:\Program Files\Fra-
cpro\Fracpro 2012\C:\Program Files\Fracpro\Fracpro 2012\).
Navigate
2. to the sub-folder License Troubleshooting.
Execute
3. the file Electronic License File Decoder.exe.
the
A. License Type entry should display Normal Standalone
the
B. License start date entry should display a date in the past
the
C. Expiration date entry should display a date in the future, or License has no expiration
the
D. Client #1 locking code entry should display five alpha-numeric characters (for example, 123AB)
The Client #1 locking code must match your Locking Code for Disk ID .
Refer to:
Obtain
A. Locking Code for Disk ID from Fracpro
Obtain
B. Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
the
E. Lock code depends on entry should display Disk ID in hexadecimal
when
F. prompted Press Enter to continue ..., press the Enter key
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x
Windows Task Manager screen, Processes tab.
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Verify That Latest License Driver is Running (in Windows Serv-
ices)
To verify that the latest version (7.4.1) of Fracpro's license driver is running (in Windows Services):
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Windows Services screens
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Computer Management screen.
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Windows Task Manager screen, Processes tab.
Download
1. The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.
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1. Attach the hardware key to its port (refer to Warning: Attaching the Security Key).
2. Execute the file skdt_gui.exe or License_Troubleshooter.exe (or similar)
4. To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
5. Select Done button to close SafeNet Sentinel Advanced Medic screen.
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SafeNet Sentinel Advanced Medic screen.
Download
1. The License Troubleshooter (Sentinel Advanced Medic) can be downloaded from the Sentinel Support section of
the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A. Select the hyperlinkSentinel SuperPro (although other hyperlinks may work too).
B. From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C. Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D. Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on your
hard disk. An actual installation of Sentinel Advanced Medic is not required.
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SafeNet Sentinel Advanced Medic, Basic Checks screen.
4. In the Sentinel Server Host Name or IP Address field, enter your network license server name (for example, net-
workserver.yourcompany.com).
5. Select the Go... Try this server button.
6. In the Results panel:
A. Ping to Gateway entry displays green checkmark
B. Ping to Sentinel Server machine entry displays green checkmark
C. Sentinel Server Key Communication is irrelevant; ignore this
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except when troubleshooting Network (License) Server mode: should be green if hardware (USB port or
parallel port) key is attached
Use WLMAdmin
l On the server computer, execute the program WlmAdmin.exe or Network_License_Troubleshooter.exe (or sim-
ilar).
Automatic Detection
l Expand the navigation tree for Subnet Servers (by selecting the plus-in -box symbol to the immediate left of the
Subnet Servers entry, or by double-clicking on the Subnet Servers entry).
Manual Detection
1. From the main menu, select Edit > Defined Server List.
A. In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add but-
ton and then the OK button).
B. Expand the entry Defined Servers by selecting the plus-in -box symbol.
2. Expand the navigation tree for Defined Servers (by selecting the plus-in -box symbol to the immediate left of the
Defined Servers entry, or by double-clicking on the Subnet Servers entry).
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
WLMAdmin screen
WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redun-
dant license server pool editor, and the license server shutdown utility.
The following table lists the description of the icons displayed in WlmAdmin while accessing information from a net-
work server.
l
: Refers to Subnet Server / Defined Server display.
l
: Server is running on the specified machine.
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l
: Server is not available on the selected machine.
l
: License for the particular feature exist on the selected machine.
l
: License with selected feature is no longer in use.
l
: Client(s) are available for the selected feature.
l
: Particular client item is selected for information display.
l
: Client no longer exist for the selected feature.
l
: queued client exist for the selected feature.
l
: Particular queued client item is selected for information about the queued client.
l
: Queued client(s) no longer exist for the selected feature.
The icon gets displayed for non existence servers, feature, and clients when the selected server was expanded for
displaying the information and its status has not been refreshed.
In addition to the above, the icon also gets displayed when any item in the information list control display is col-
lapsed, but the refresh rate is so fast that it might not be visible every time.
1. In the Server information panel, the Server name (for example, mimas2.pinnacle.crr.com) and IP address (for
example, 192.168.217.6).
2. In the Feature Information panel, the Feature name (for example, 01) and in the Statistics sub-pane for the
Total users a Total of at least 1.
3. In the Detailed information panel, in the License Info tab:
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WLMAdmin screen.
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500
l invalid license codes
l a license that is locked to a server (for example, its hard drive or Internet address) if the server's credentials do not
match that encoded in the license code
l a license that is locked to a hardware (USB or 25-pin parallel port) license key, and the key is not attached to the
server
l Verify USB Port Controller (with Windows Device Manager) (for USB port keys)
l Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility)
Copyright © 1999-2012- CARBO | © StrataGen, Inc 2012 www.fracpro.com support@fracpro.com + 1 (281) 921-6500