Professional Documents
Culture Documents
| Contents | ii
Contents
Introduction.................................................................................................. 4
Voicemail.................................................................................................... 19
Enable/Disable Voicemail.................................................................................................................. 19
Check Voicemail PIN........................................................................................................................ 19
| Contents | iii
Introduction
This guide is for extension users of the YeastarS-Series VoIP PBX. In this guide, we introduce how to
manage your extension on web, and how to use your extension.
Note: This Extension User Guide explains the default settings available for extension users. If your
administrator had granted more user permissions for you, you can refer to the Admin Guide for
more information.
| Manage Your Extension | 5
Call Forwarding
Call Forwarding is used to forward calls to other destination based on conditions such as No Answer,
When Busy, and Always.
*071 Deactivate call forwarding ALWAYS • Dial *071 to deactivate call forwarding ALWAYS.
*72 Activate call forwarding WHEN • Dial *72 to forward calls (when the user is busy) to
BUSY voicemail.
• Dial *726000 to forward calls (when the user is
busy) to extension 6000.
*072 Deactivate call forwarding WHEN • Dial *072 to deactivate call forwarding WHEN
BUSY BUSY.
*73 Activate call forwarding NO • Dial *73 to forward calls (when the user doesn't
ANSWER answer) to voicemail.
• Dial *736000 to forward calls ((when the user
doesn't answer) to extension 6000.
Mobility Extension
With mobility extension, you can make your calls wherever you are, whether it's the satellite office, at
home, or from your cell phone.
When you call in the PBX using your mobile phone:
• You will hear a dial tone, your mobile phone will act as one of the extensions on the PBX.
• You can dial the other extension's number.
• You can dial external numbers using the trunks on the PBX.
When a call reaches your extension:
• Your mobile phone will ring simultaneously if you have enabled the Simultaneously Ring feature.
Searching Criteria
You can search CDR and recordings by the following criteria:
• Time: Set the start date and the end date to filter the call logs that are in the date duration.
• Call From: The number or the name of the caller.
• Call To: The number or the name of the callee.
• Call Duration: The time between the call started and the call ended. Enter a value to filter the call logs
that have call duration equal or greater than this value.
• Talk Duration: The time between the call answered and the call ended. Enter a value to filter the call
logs that have talk duration equal or greater than this value.
• Status: Call status, including "answered", "no answered", "busy", "failed", and "has voicemail".
• Communication Type: Communication type, including "internal", "inbound", "outbound", "callback",
"PBX warning call", "transfer", and "multisite interconnect".
• Include Recording Files: Check the option if you want to filter the calls that had been recorded.
need to enter 1005 in the Call From field. If you cannot remember the exact number or the name, you can
use Fuzzy Search feature.
1. Go to Me > CDR & One Touch Recording.
2. Set the Time to filter the call logs during the date duration.
3. Enter a desired number or letters in Call From field or Call To field.
4. Check Number Fuzzy Search.
Note:
• You can enter both information of the local server and external server. Linkus can distinguish
the network environment of your mobile phone, and log in by a proper server.
• If you enter the information of the local server, Linkus will log in by the local IP when your
mobile phone and the PBX are in the same network. In this way, you can save your mobile
cellular data.
4. Tap OK.
5. On the Linkus login page, enter the username and password.
• Username: Enter your extension number.
• Password: Enter the User Password of your extension.
6. Tap Login.
| Use Your Extension | 14
Call Transfer
The PBX supports Attended Transfer and Blind Transfer, you can dial the feature code to transfer a call on
your phone.
Blind Transfer
If you don't need to consult the new person who you want to transfer the call to, you can perform a blind
transfer. Your call will be ended after you transfer the call.
Scenario: You (B) are talking with A, then transfer the call the C.
1. During the call with person A, dial *03 on your phone.
You will hear the prompt "transfer" and the dial tone.
2. Dial C's number and hang up.
C's phone is ringing. After C answers the call, the call between A and C is established.
Attended Transfer
If you want to tell the new person about the caller's issue and give any background information before
transferring the call, you can choose attended transfer.
Scenario: You (B) are talking with A, then transfer the call to C.
| Use Your Extension | 15
Call Pickup
Call Pickup is a feature that allows you to answer someone else's call. If a colleague's phone is ringing,
you can answer that call on your phone instead of walking to the colleague's desk.
• Type: BLF
• Value: Enter the feature code of group pickup. The default code is *4.
• Label: Set a label that you want to display on the phone screen.
• Line: Choose the line where your extension is registered on.
3. Click Confirm.
| Use Your Extension | 16
• Type: BLF
• Value: Enter the extension number that you want to monitor.
• Line: Choose the line where your extension is registered on.
• Extension: Enter the feature code of extension pickup. The default code is *04.
3. Click Confirm.
If your configuration is correct, the BLF LED should be green.
When the monitored extension is in call or is ringing, the BLF LED turns red. Press the BLF key to pick up
the monitored extension's call.
Monitor a Call
To monitor other person's call, you need Call Monitor permission. If you have a need to monitor calls,
contact your administrator to set the Call Monitor permission for you.
You can dial "feature codes" + "extension number" to monitor the extension user's call. For example, dial
*911000 to monitor extension 1000.
The PBX supports the following monitor modes:
• Listen (Default code: *90)
You can listen to the monitored extension user's call, but cannot speak to him/her.
• Whisper (Default code: *91)
You can listen and speak to the monitored extension user. The other party could not hear your voice.
• Barge-in (Default code: *92)
You can join the monitored extension's call.
Intercom/Paging
The Paging and Intercom features allow you to make an announcement to a group of extensions. The
called parties do not need to pick up the handset as the audio will be played via the phone speakers.
The PBX supports one-way paging and two-way intercom.
• One-way paging: only make announcement to the extensions.
• Two-way intercom: allows all users in the group to talk and be heard by all.
Call Parking
Call Parking is a feature that allows you to suspend a call for an extended period of time and then retrieve
that call from any extension.
• Type: BLF
• Value: Enter the parking slot number.
• Line: Choose the line where your extension is registered on.
• Extension: Enter the feature code of Direct Call Parking. The default code is *06.
3. Click Confirm.
• When the parking slot is vacant, the BLF LED is green.
Press the BLF key to park a call to parking slot.
• When the parking slot is occupied, the BLF LED is red.
| Voicemail | 19
Voicemail
By default, Voicemail function is enabled for you, and if you don't answer a call, the call will be forwarded to
your voicemail.
Enable/Disable Voicemail
By default, the voicemail is enabled for your extension. You can disable the function if you don't want to
use it.
1. Go to Me > Extension Settings > Voicemail.
2. To disable voicemail, uncheck Enable Voicemail.
Note: If voicemail to email cannot work, contact your administrator to check the email settings on
the PBX.
1. Go to Me > Extension Settings > Voicemail.
2. To enable voicemail to email, check Send Voicemail to Email.
| Voicemail | 20
• Busy Prompt: Choose your custom prompt. The PBX will play the prompt when you are busy.
• Unavailable Prompt: Choose your custom prompt. The PBX will play the prompt when you are
unavailable.
3. Click Save and Apply.
The audio file should meet the following requirements.
Option Requirement
File Format WAV, wav, or gsm file.
• gsm 6.10 8kHz, Mono, 1Kb/s
• alaw 8kHz, Mono, 1Kb/s
• ulaw 8kHz, Mono, 1Kb/s
• pcm 8kHz,Mono,16Kb/s
Voicemail Menu
You can dial *2 on your phone to access the voicemail menu. Below is the detailed voicemail menu.
| Voicemail | 22