BRSM FORM 009 - QMS kgj4125

BRSM
Systems:QMS ISO 9001 (2008) and ISO 10002:2014
Assessment Report/Checklist
Form 009

CLIENT‐ORGANIZATION (NAME): Khodro Gostar Javid Co. Dealer of SAIPA
YADAK No. 4125
PHYSICAL LOCATION(s): Emam Khomeini Blv., In front of Hamidieh

Stadium, Hamidieh., Ahwaz, Iran
Stage II Audit Date(s): 13 & 14 Dec 2015
Stage I Audit Date(s): 26-Nov-2015
NAICS (or NACE) CODE 45.11 & 45.2
ISO 9001 EXCLUSIONS: 7.3

Assessment objectives: It is to verify adherence to, requirements of ISO
9001:2008, ISO 10002:2014, in the management
system of the company

ASSESSMENT TEAM INFORMATION
Assessment Team Leader, ATL Zohre Fallah
Assessor 2
Assessor 3
Assessor 4
Assessor 5
Assessor 6

Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.
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We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to
1 follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to
the processes being capable of achieving desired outputs (including consumer’s well‐being).
Providing Sales and After sales Services of Vehicles of SAIPA Group including sales of
2 Scope of activities
vehicle and spare parts and repair of vehicle
BRSM requires that the organization’s legal obligations and regulatory
3 Legal status are met as part of granting certification. 
SAIPA YADAK Group & Ministry of industrial and mines regulations
4 Quality Management System
General Quality Manual (QMS/00) was observed. The QMS clause (7.3) is not
Requirements – applicable and has been excluded. Clause 7.3 is excluded because nature
4.1 What is the of organization this organization is agent of Saipa Group Co. to doing
implementation / some services, services are defined by Saipa Group Co. not this
transition date? organization.
The method of covering other clauses have been described briefly and
Documentation addressed to the developed procedures.
Process map with code of FR-01has been developed. All processes have
4.2 Requirements
been indicated and their interaction is determined.
(includes records)
Such as repair process:
One of Input car with problem, One of outputs request for spare part.
Responsible of process is Repair Hall Responsible, one of index is
number of returned car, period is monthly, responsible for index is
4.2.2 Quality Manual Technical supervisor.

Documents and records Control Procedure PR-03 has been observed. The
method of documents coding has been described. The method of
approving the documents is using blue colored stamp named “OK” and
Control of for obsolescing the document, they use red colored stamp named
4.2.3
Documents “Cancelled”.
There are 2 types of records in the organization (electronic & paper-
based). The developed procedure has specified the retention time of
records in list of quality records FR-11 such as calibration records which
will be retained for 2 years as hard copy and after that for 1 year as
Control of electronic files and after will be deleted. Also in the procedure it has been
4.2.4 Records – Are determined to review and get the latest regulations from the SAIPA
records… YADAK Group each 3 months.
List of developed procedures and documents in File list (FR4003) was
observed. The method of distribution of documents has been determined.
5 Management Responsibility
By assigning Management representative, developing quality policy,

Management
5.1 determining quality objectives & allocation of resources, the senior 
Commitment
management has indicated its commitment
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 2 of 13
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There are 2 types of customers including SAIPA YADAK Group and

consumers. The requirements of employer (SAIPA YADAK Group) have
Customer Focus – been determined in mutual contract and in mandatory procedures from
5.2 (may relate to the employer. The organization is obliged to cover these requirements. 
7.2.1 and 8.2.1) Also Customers Feedback and Complaints (PR83) considering ISO
10002:2014 requirements has been developed which is mentioned in 7.2.1
and 8.2.1 clauses
Quality Policy (QP01) has been developed. The main targets which
mentioned in the policy are:
- Abiding SAIPA YADAK Group regulations
- Respecting consumers right and responding their complaints with
prompt actions
5.3 Quality Policy 
- Respecting to the environmental area and abiding legal
regulations
- Increasing quality level of the services
- Movement toward continual improvement
The interval of quality policy has been determined once in a year.
Planning; 5.4.1
Quality Quality Objectives have been determined in FR-05. There are 4 quality
objectives including obtaining grade A, increasing 10% of customer
Objectives/5.4.2
5.4 satisfaction more than current situation, and decreasing admission time 
quality
5% less than current situation. All objectives have sub-actions, time limit,
management responsible and follow-up responsible. These objectives
system planning
5.5 Responsibility, Authority and Communication
Organization Chart (OCH-00) has been developed and approved by

managing director and confirmed with the SAIPA YADAK Group which
Responsibility, has to be based on their regulation in Nov-14. Job Descriptions (JD-00)
5.5.1 has been determined for all mentioned job positions in organization chart. 
Authority
For example the job description of repair hall supervisor, storekeeper by
definition of their authorities, needed infrastructure and initial training
were observed.
Mr. Beit Saeed has been assigned as management representative in Feb-

Management 15. An official letter from managing director about this assignment with
5.5.2 
Representative letter number of 93/3421/28 has been prepared. The developed job
description for Management Representative was observed..
Communication processes are executed in organization appropriately by

Internal phone, loudspeaker, emergency alarms, notice boards, official letters,
5.5.3 email and internal automaton software. The records of internal 
Communication
communication with official letter for informing the lunch time in
summer season from managing director in Apr-2015 was observed.
5.6
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5.6.1 General
Management review procedure (PR-05) was observed. Management
review meeting was held on Sep 2015. Management review minute form
FR5001, and summary report form (FR 5003 ) was checked. All required
inputs have been discussed and the main outputs are:
5.6.2 Review Inputs
- Purchasing Chassis repairing equipment 
- Changing the auto body repairing area air condition system
- Obtaining repairing approval for “TIBA II” from SAIPA
YADAK Group
5.6.3 Review Output
6 Resource Management
6.1 Refer to 6.2 ,6.3, 7.4 ,8.2.1

6.2 Human Resources
6.2.1 General Human resources procedure (PR-16)& promoting, training of human

resources (PR6002) were observed. Staff personal profile for Mr.
promoting, training of human resources (PR6002)

Borazjani and his recruitment enquiry were observed. Job Descriptions in
form of JD-00 was checked which has been mentioned above. Training
calendar for current year (from March 2015 to March 2016) including 27
courses was prepared. The employer (SAIPA YADAK Group) has
obliged organization to conduct 14 courses such as professional electrical
system of RIO vehicle and the other has been determined by the training
need evaluation forms obtained from organization departments such as
professional typing method in June-15 for Mrs. Saeidi.
Competence, AR
6.2.2 Awareness and The records of conduction of “electrical system repairing for PRIDE
Training vehicle” course in Apr-2015 & “E-ventilation system repairing for TIBA
I vehicle” course in July-2015 were observed. The records training
effectiveness for “E-ventilation system repairing for TIBA I vehicle”
course for Mr. Bejarsari with score of 82% and Mr. Ranjbar with score of
77% were observed.
The training effectiveness records of “Nissan Pickup gearbox repairing”
course in Sep-2015 for Mr.Eyvazi & Mr. Beigian were not observed.
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Preventive Maintenance (PR6001) was observed.

List of tools form with code of FR6005 with identification of 48
equipment, ID Cart of machines form with code of FR11 such as vehicle
lift were observed.
PM plan with code of FR6002 for KUMATSU forklift & List of repair
6.3 Infrastructure 
tools with code of FR13 were checked.
The request for repairs (FR25) for metal parts washing device in June-
2015 and record of related repairing in ID Cart of repairs (FR19) in the
same month were observed and the records of repairing for “staff
attendance device” in Oct-2015 were observed.
5s Instruction developed SAIPA YADAK Group was available in the
organization. They have determined 3 types of labels for the equipment:
-Green: Ready for use
-Yellow: Waiting for repairing
- Red: out of order/wrecked
Work
6.4 Also they have developed a cleaning schedule for all departments that the 
Environment
related records for cleaning for 3rd week of July-2015 in storage was
observed.
They have assigned red colored steel tanks in repairing hall, storage and
PM departments for chemical waste such as grease & oil and yellow
colored steel tanks for waste steel parts.
7 Product Realization
The contract between organization and the employer (SAIPA
YADAK Group) from March-2014 till March-2017 was observed.
The organization grade has been determined as B.
List of Saipa Yadak Tariff is installed in reception hall, tariffs for
wage and pricing has been determined in the contract.
Planning of
7.1 Product
Company considers reception form as contract. 
Realization
All service providing area work instructions have been developed
and specified by the employer and list of mentioned instructions
has been attached to the contract. According to the contract, the
organization is committed to cover related requirement without any
deviation such as Reception procedure (PR7006) & OD101 to OD117
instructions for repairing of vehicles.
7.2 Customer‐Related Processes
Determination of Customer requirements will be recorded in the admission form; then
Requirements repair hall supervisor will conduct a brief inspection of the vehicle and
7.2.1 
Related to the review & confirm the items which need to be executed. Based on the
Product Repair diagram with code of FR713, the vehicle will be delivered to the
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technical section. For example the record of admission (Service request

form with code of FR79) for PRIDE (SABA MODEL) in June-2015 from
Review of Mr. Razinani (customer) with declaration of problems in wiper system
motor and confirmation of repair hall supervisor was observed (admission
Requirements
7.2.2 number is 724). Based on the Repair Procedure (PR74) and OD109 the
Related to the
vehicle had been delivered to electrical section and after 4 days based on
Product the Release Procedure (PR79 ), the vehicle has been returned to the
customer. The confirmation of customer about removing the wiper
system motor problem has been taken by a signature according to OD114.
Means for the organization communicating with the employer are phone,
official letter, and email. The records of communication with employer in
Aug-2015 about requesting for wiper blades for RIO vehicle in amount of
50 packs was observed.
Customer
7.2.3 For communication with customers, organization perform its duties based 
Communication
on Feedback From Customers and Complaints procedure (PR83) & Sales
Procedure (PR71). The record of informing latest price of PRIDE vehicle
(SABA model) in Oct-2015 to the customers who have registered their
names for buying the mentioned vehicle was observed.
7.3 Design and Development
Design and
7.3.1 Development
Planning
7.3.2 D & D Inputs
7.3.3 D & D Outputs
D & D Not Applicable & Excluded ‐‐‐

7.3.4
Reviewing
7.3.5 Verification
7.3.6 Validation
Control of (D & D)
7.3.7
Changes
7.4 Purchasing
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Purchase And Supplier Evaluation procedure (PR7003) was observed.

The Acceptance criteria for purchase (FR42) for spare parts has been
determined by the employer such as cylinder head gasket, vehicle body
paint, wiper blade & arm which was checked.
Records of verification of purchased bumper has been observed on 25-
Purchasing
7.4.1 Sept 2015.
Process Record of purchase request in form FR36 for purchasing lubricating
grease with amount of 3 buckets of 5 kg in May-2015 and the record of
entering this item according to the Acceptance criteria for purchase

(FR42) to the storage in the same month were observed.
The period of supplier evaluation is determined twice a year.
List of approved suppliers (FR40) with identification of 11 suppliers and
the record of their evaluation in form of FR7008 were observed such
Purchasing
7.4.2 “mehregan sanjesh” with score of 81%, “ abzar mahdi manufacturing
Information
group” with score of 85%, “rahmani store” with score of 74%,
“hamkaran system” with score of 70%.
Verification of
7.4.3
Purchases
7.5 Production and Service Provision
Repair Procedure (PR74), Release Procedure (PR79), Review Of Repair

Shop Capacity (FR70), Sales Procedure (PR71) were observed. Based on
conducted site visit, all units are separated; placement Tool area for each
unit has been determined; some evidences were checked which as
follows:
Control of -Admission number of 987 for RIO vehicle for Mr. Rahbari in
7.5.1 Production and Oct-2015 for error in electrical wiring system 
Service Provision - Admission number of 771 for PRIDE (NASIM model) for Mr.
Beigdeli for changing the timing belt in Sep-2015
- Admission number of 554 in July-2015 sales of TIBA II to Mrs.
Abooreyhani
The repair diagram (FR713) has been installed in all repairing units. The
daily report, weekly report and monthly report for each unit are kept in
the technical department office, the records of performance report of Juy-
2015 were observed.
Welding, car’s body painting are the specific processes. OD106 &
Validation of OD107 are the mandatory instruction from the employer to perform these
Processes for processes. Also they have developed specific processes controlling
7.5.2 
Production and parameters in form of FR7010. The record of controlling the output of the
Service Provision body painting process in Sep-2015 for TIBA II vehicle for Mrs. Foroohar
(admission number is 816) was observed.
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All services provided for repairing the vehicles are traceable by Service
request form with code of FR79 including unique admission number. In
this form all provided services with mentioning the name of
operator/technician name, date & name of Q.C responsible have been
Identification and recorded. For example the services provided for TIBA II vehicle for Mrs.
7.5.3 
Traceability Foroohar (admission number is 816) in Sep-2015 was checked which
was including:
- body painting
- hand brake system repairing
- changing spark plugs
Customer property in organization is defined as vehicles from customers,
all customer belongings which are remained in vehicle, personal
information. They have prepared storage cabinets personal property for
Customer
7.5.4 the customers who cannot take out their belongings. According to the 
Property
quality manual, if anything found in the vehicle, the staff will report it to
the supervisor and make a list of the found items, then inform the
customer.
Storage procedure (PR72) was observed. According to the storage site
visit, all items are labeled and the items with expiry date are kept based
on FIFO method. The layout for each item has been defined in the
procedure such as lubricating oil:
- Not exposure to high temperatures
- Away from direct sunlight
- Maintained at a temperature of 18 ° C
- Putting on land and on pallets
- avoid overlaying the oil barrels on each other
Preservation of
7.5.5 
Product Method of inventory management is determined in storage software
“hamkaran system”; the record of inventory flow of the plastic strap
number 5 in current year was observed. Its inventory amount is was 15
rings.
For all items stored in storage they have determined order point in the
software for example the order point of plastic strap number 5 is 2 rings.
Before put a purchasing request, storekeeper controls the inventory
situations and report it in inventory feasibility review (FR713) that the
record of monthly report of this review in Oct-2015 was observed.
Calibration is not done by organization and it has been outsourced.

Record Form (FR65) was observed. The calibration has been conducted
Control of by “LAKSAR Co.” in June-2015; the records of calibration were
Monitoring and observed and some of them which as follows:
7.6 
Measuring - digital caliper with code of 17, certificate code of LK-
Devices DGC94653-00K
- digital weighing scale with code of 04, certificate code of LK-
DGW94644-04L
8 Measurement, Analysis and Improvement
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By developing Internal Audit procedure (PR80), Non-Conforming

Service control & Quality control procedure (PR85), corrective and
preventive actions procedure (PR86), Feedback From Customers and
8.1 General Complaints procedure (PR83), Data analysis, Measurements procedure 
(PR84) in the organization, implemented quality management systems
can be measured, monitored and continues its movement toward the
improvement
8.2 Monitoring and Measuring
Feedback From Customers and Complaints procedure (PR83) was
observed. This procedure provides a framework to measure the customer
satisfaction. The record of customer feedback were observed such as Mrs.
Foroohar with score of 74%, Mr. Beigdeli with score of 80% in repairing
services and for Mrs. Abooreyhani with score of 77% and Mr.
Washeghani with score of 75%.
The organization has developed a flowchart for reviewing and tracking
the complaints. Upon receiving complaints, the complaints handling
Customer responsible (management representative) will assign a unique code to the
8.2.1 
Satisfaction complaints and inform it to the complainant. Then a technical committee
for reviewing the complaints will be established. This committee will
evaluate the complaint based on 2 factors, severity, occurrence similar
complaint experience in last year. Then they will issue a corrective action
and the result will be communicate and confirmed with the complainant.
After closing the complaint, the new customer feedback will be taken.
Since the implementation of the quality management systems in the
organization, there has been no report of informing complaint from the
employer/customer.
Internal Audit procedure (PR80) was observed. The first internal audit
has been conducted in Sep-2015. They have determined to conduct
internal audit twice a year. Internal audit plan and its checklist were
observed. The internal auditors were management representative and
repairing hall supervisor which are trained for conducting internal audit in
8.2.2 Internal Audits May-2015. 
They have issued 8 nonconformities and related corrective actions have
been developed. All actions have been taken and closed and their
effectiveness have been approved by management representative; for
example the record of completing the data analysis report in Oct-2015
was observed.
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Data analysis, Measurements procedure (PR84) was observed. The report

of data analysis and process monitoring including bar charts and pie
charts was observed and some of them which as follows:
- criteria increasing 5% compared to the same period last year, the
result was 7%
- average of customer satisfaction scores criteria 75% and the
result was 79%
Monitoring and
- average of supplier evaluation scores criteria 70% and the result
8.2.3 Measurement 
was 81%
Process - average of delay in repaired vehicles delivery criteria less than 10
days and the result was 6 days
- average of delay in putting a purchase order from storage criteria
less than 3 days and the result was 1 day
- average of training courses effectiveness criteria 70% and the
result was 78%

Monitoring and Non-Conforming Service control & Quality control procedure (PR85)
8.2.4 Measurement of was observed. All Q.C methods and parameters have been explained in
Product above clauses. Another evidences are:
- entering 40 packages of spark plugs in July-2015
- entering 8 timing belts in July-2015 
Control of Non‐
- entering 60 oil filters for RIO vehicle in Oct-2015
8.3 Conforming Since the implementation of the quality management systems in the
Product organization, there is no any report of informing finding non-conforming
services in the organization.
Data analysis, Measurements procedure (PR84) was observed. The report
of data analysis and process monitoring including bar charts and pie
charts was observed and some of them which as follows:
- criteria increasing 5% compared to the same period last year, the
result was 7%
- average of customer satisfaction scores criteria 75% and the
result was 79%
- average of supplier evaluation scores criteria 70% and the result
8.4 Analysis of Data 
was 81%
- average of delay in repaired vehicles delivery criteria less than 10
days and the result was 6 days
- average of delay in putting a purchase order from storage criteria
less than 3 days and the result was 1 day
- average of training courses effectiveness criteria 70% and the
result was 78%

8.5 Improvement
Organization concentrates on continual improvement by conducting
Continual
8.5.1 internal audit, process monitoring and data analysis & determining 
Improvement
quality objectives.
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Corrective and preventive actions procedure (PR86) was observed. Since

8.5.2 Corrective Action the implementation of the quality management systems in the
organization, they have issued 11 corrective actions which 8 of them were
the output of internal audits; the other 3 were about changing/modifying 
8.5.3 Preventive Action organization infrastructures such as changing the warning signage and
layout of fire extinguishers in June-2015 which has been taken and closed
in July-2015. They have not issued preventive action yet.
By exception, we indicate the specific Strengths and weakness of the organization in light of the management system, as we perceive and seen through
processes in reference to requirements of the criteria being ascribed as these apply and relate to the assessment plan and planning of the assessment.
This aspect relates to Accreditation Body as it does to the protection of consumers in the client-organization’s role within their respective supply – chain.
Disclaimers: (1) herein, we reiterate that any suggestion or opinion that the assessment team expresses does not construe to be a contractual
requirement. (2) The degree of certainty in conclusions increases by the competence of the assessment team as well as the attestation within the
assessment protocol, values, mission and vision under which we operate for the protection of consumers, still remains a certain level of uncertainty.
Strength Weakness
There is no any schedule or plan for distributing working

Competence of technician and repairing hall staff cloth for repairing hall staff, some of them were using old
working shoes
Repairing Hall GSP --

action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008: N/A
action Request Type II Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:
The training effectiveness records of “Nissan Pickup gearbox repairing” course in Sep-2015 for Mr.Eyvazi & Mr.
Beigian were not observed.
Observation Form-018 – with uniquely specific identification: N/A
ATL: Zohre Fallah DATE: 14 Dec 2015
END of REPORT
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FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

FORM-017 – Closing Meeting Checklist FORM-008 – RA / AR, as requires
FORM-005 – Participants of opening & closing meetings FORM-018 – OBS, as requires
FORM-004 – Assessment Plan FORM-010 – As requires, recommendation for CoR
FORM-007 – Planning onto -004, as process determined FORM-026 – Assessment documents check-sheet, optional
ANNEX applies only for surveillance assessment, Delete If Not Needed
BRSM CERTIFICATION MARKING – This Annex May be used as Guidance in Form 017 (Closing Meeting) when
discussing the use of the BRSM Mark‐Logo. The herein information reiterates and thus supplemental to the
Term of Business Agreements

COMMENTS
RELEVANT ISSUES

A The organization has physical control of the BRSM Certificate

of Registration and Trademark‐Logo / Seal and has designated
responsibility for the control of the application and its
reproduction. The use of the BRSM trademark‐logo / seal is
permitted for use by the organization as part of the contractual
agreement for certification‐registration.
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B The BRSM Certificate of Registration and trademark‐logo / seal
is only referenced in a professional, technical, trade or other
business publications and announcements that accurately
represent that it is for the purpose of the organization’s Scope
of Registration in such a way that does not imply product
endorsement based upon registration by BRSM.
B1 The BRSM Registration trademark‐logo / seal is allowed to

be displayed on product containers, or packaging such that
clearly implies certification‐registration of the management
system (not the product or service).
B2 Not to use the mark of the accreditation body signatory –
bearer agreements cannot be used as it granted to the CB
and the organization ascertains that there is no conflict with
understanding what the meaning of the accreditation mark.


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BRSM

PHYSICAL LOCATION(s): Emam Khomeini Blv., In front of Hamidieh

Stage II Audit Date(s): 13 & 14 Dec 2015

NAICS (or NACE) CODE 45.11 & 45.2

By assigning Management representative, developing quality policy,

There are 2 types of customers including SAIPA YADAK Group and

Organization Chart (OCH-00) has been developed and approved by

Mr. Beit Saeed has been assigned as management representative in Feb-

Communication processes are executed in organization appropriately by

6.1 Refer to 6.2 ,6.3, 7.4 ,8.2.1

6.2.1 General Human resources procedure (PR-16)& promoting, training of human

promoting, training of human resources (PR6002)

Preventive Maintenance (PR6001) was observed.

technical section. For example the record of admission (Service request

D & D Not Applicable & Excluded ‐‐‐

Purchase And Supplier Evaluation procedure (PR7003) was observed.

Repair Procedure (PR74), Release Procedure (PR79), Review Of Repair

Calibration is not done by organization and it has been outsourced.

By developing Internal Audit procedure (PR80), Non-Conforming

Data analysis, Measurements procedure (PR84) was observed. The report

Corrective and preventive actions procedure (PR86) was observed. Since

There is no any schedule or plan for distributing working

Repairing Hall GSP --

Observation Form-018 – with uniquely specific identification: N/A

ATL: Zohre Fallah DATE: 14 Dec 2015

FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

A The organization has physical control of the BRSM Certificate

B1 The BRSM Registration trademark‐logo / seal is allowed to

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