TUSHAR KUDTARKAR
To succeed in an environment of growth and excellence and earn a job
PERSONAL INFORMATION
C10/18, Sahyadri
Nagar, Charkop sector1,
Kandivali (W) Mumbai
400067
kudtarkartushar@gmail.com
8655134598 / 8655305820
Indian
Male
English, Hindi & Marathi
15th June 1990
KEY SKILLS
 Creative & innovative
 Hardworking & Highly Disciplined
 Can work as a part of team or own
initiative
 Good communicator and listener at
all levels
 Quick learner, keen to learn and
improve skills
 Self-motivation and ability to take the
initiative
 Punctuality and time- keeping
 Computer Knowledge: MS office &
Outlook – Basis & Fundamental.
which provides me satisfaction and self-development and help me to
achieve organizational goal.
EDUCATION
2010 – 2011 - T.Y.B.COM. - Mumbai University 2011
2007 – 2008 - H.S.C. - Mumbai University 2008
2005 – 2006 - T.Y.B.COM. - Maharashtra Board 2006
WORK EXPERIENCE
ALTISOURCE BUSINESS SOLUTION
TEAM LEADER (SEPT 2015 – till date)
 Process : Mortgage outbound process ( Financial Department )
 Successfully managing a team of 22 outbound calling representatives
 To track the team’s performance metrics with reference to the
client’s benchmarks/standards
 Scheduling meeting on calls every week with the onshore team to
seek clarifications when required. (Client)
 Analyze the assigned projects and distribute the tasks to the members
as per their area of expertise
 Review quality reports and provide necessary reinforcement
training to maintain the required quality standards
 Review the payments made by the associate on insurance policies at
the end and approve them
 Ensuring all administrative records are up to date
 Taking one on one sessions with the team and handling employee
escalations
 Conducting performance appraisals for the team, identifying any
weaknesses and then offering coaching and mentoring the staff
 Appreciating & commending team member on job done well
 Making sure that all escalations are made in a timely manner
and that corrective action is swiftly taken
 Addressing team huddle for cascading information related to
Quality, Company, initiative, Employee Benefit programs etc.
 Ensuring new hires get floor support and they meet their
productivity and quality targets within contractual timelines
 Rewarded for best Team Leader award in 2016.
ADDITIONAL ACTIVITIES &
ACHIEVEMENT
 Rewarded for best Team Leader award in 2016.

 Travelling between 2 branches as per business requirements.
 Collaborated with leadership & trainers in product and marketing to
develop learning modules tools for use in education sessions to both
new and existing agents.
 WORK EXPERIENCE
HOBBIES & INTERESTS
Socializing with friends
To play Chess & Rubic Cube
Always try to do something
new and innovative
Traveling to new places
Tech savvy
ALTISOURCE BUSINESS SOLUTION
SR. ASSOCIATE (AUG 2012 – AUG 2015)
 Process : Mortgage outbound process ( Financial Department )
 Handle polices of Home ,Flood, Earthquake in Renewal,
Cancellation and Reinstatement process
 Make quality checks on each and every payment processed.
 Ensure there are no misses on payments.
 As an outbound agent contacts agency/insurance companies in
case of any data discrepancy
 Attending escalation calls apart from taking normal calls.
 Audit loans processed by the associates and marking down for errors
 Assist team leader to prepare daily reports
 Achieve and exceed key performance indicators in all areas

PHOENIX ADVERTISING
REFERENCES SALES EXECUTIVE (OCT 2011 – MAY 2012)
 Arranging meetings with prospective customers
Available on request.  Involvement in the recruitment of branch staff
 Attending meetings and conferences, discussing new features and
services
 Place phone calls to customers to determine satisfaction of service
 Getting in touch with customers who have filed complaints
to ensure the problem has been resolved
 Planning, implementation and managing individual marketing
and sales plans for Phoenix Advertising
 Responsible for identifying client needs while researching
ways to improve the quality of their services
 Conduct sessions every day to motivate candidates
 Meet clients to understand their needs to grow their business
 Travelling between cities for setting up new service location

SARWASWATI COACHING CLASSES

ACCOUNTANT-MGMT (APR 2007 – OCT 2010)

 Coordinate with Time table management team and schedule all

teachers and students timetable accordingly on weekly basis
 Maintaining fees records and updating students data
 Played a vital role in organizing events like parents meetings,
Conferences, Board meetings etc.
 Developing, implementing and maintaining a marketing &
advertisement plan for the branches
 Sending students monthly performance to parents (Mail/SMS)

I do hereby declare that the above given statements are true and correct to the best of my
knowledge.

(TUSHAR ABHIMANYU KUDTARKAR)