Professional Documents
Culture Documents
Colby Kissi
Wilmington University
AGENCY REPORT: OAKS INTEGRATED CARE 2
Abstract
This paper is aimed at introducing my internship placement agency. This paper will also explore
the mission, organizational structure, governance, policies and procedures, new trends, and
I am currently completing my internship with Oaks Integrated Care in Cherry Hill, New
Jersey. OIC is a private, nonprofit organization dedicated to improving the quality of life for
vulnerable adults, children and families throughout New Jersey. The organization’s mission is to
empower and support individuals and families to achieve emotional and physical wellness by
providing quality health and social services. The vision is to build healthy, strong communities.
Demographics
The organization offers over 150 health and social service programs designed to meet the
needs of the community with compassion. OIC provides health and social services to multiple
areas of services including adult services, children and family services, foster home program,
food pantry, and housing development. It is a privileged to work/intern in the mental health
residential services which is under the adult services program. The mental health residential
program provides counseling services, crisis stabilization services, adult support services,
outpatient services, partial care services, developmental disabilities services, mental health
People are Oaks Integrated Care most valued asset and Oaks Integrated Care employees
are the key to the fulfillment of the mission. Oaks Integrated Care have several policies and
procedures in place. This include Human Resources policy manual, Compliance Manual,
Cultural competency Manual, Privacy Manual, Medical Policy Manual, Environment of Care
Manual, Fiscal Policy Manual, Quality Assurance Performance Improvement Manual etc.
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The Human Resources Manual is designed to provide a clear statement of the Human
Resources policies. These policies are used to inform and guide day-to-day human resources
decisions. The policy manual is published and maintained for the guidance of supervisors and
managers so that human resources matters can be handled consistently and equitably throughout
Oaks Integrated Care. The policy manual is intended to be the primary reference document for
communicating and interpreting human resources policies, programs and procedures for
employees of Oaks Integrated Care. Additionally, the manual is updated at least annually to
reflect changes in Oaks Integrated Care policies and changes in the law.
Every employee at Oaks Integrated Care is responsible for protecting the health and
welfare of the consumer with whom they come into contact during their employment. The abuse
and neglect policy apply to all Oaks Integrated Care employees. Oaks Integrated Care is
concerned with the physical and mental well-being of the consumers and cooperates in the
identification and reporting of cases of child abuse or neglect in accordance with the law. Abuse
discrimination, or coercion against consumers, employees, or others who report abuse or neglect
is also not tolerated and is considered grounds for disciplinary action up to and including
termination.
Employees are responsible to accurately report the incident within the workday in which
the incident occurred. Employees who has actual knowledge or who has reasonable cause to
suspect any incident of physical abuse, sexual abuse, or neglect of a consumer shall comply with
all applicable reporting requirements of Oaks Integrated Care policy, state laws and all
AGENCY REPORT: OAKS INTEGRATED CARE 5
applicable local and federal laws. Failure to report a witnessed or suspected act of abuse is also
Qindi Shi, Chief Financial Officer, Karen Tanger, Chief Operating Officer, Sheri Bell, Chief
Human Resources Officer, Pamela Collins, Chief Development Officer, Leslie Karpf, Chief of
Quality and Health Integration, and Mary Pat Angelini, Chief of External Affairs. Derry
officially took on the role of Chief Executive Officer in January 2017. As CEO, she leads a team
of over 2,700 employees who are responsible for the continued development and integrity of 150
diverse health and social service programs. Derry focuses on building a strong financial
foundation, maintaining the highest possible clinical standards, and most importantly, fulfilling
Under Derry’s leadership in January 2017, Oaks proudly welcomed Preferred Behavioral
Health Group as an affiliate. Now serving over 34,000 individuals in 19 counties throughout NJ,
with a combined budget of 124 million dollars, Oaks is one of New Jersey’s most comprehensive
Funding
OIC is a nonprofit organization which falls under the return of organization tax
exemption also known as the IRS form 990. The main revenues of the organization include
government grants, fundraising events, donations & gifts, related organizations and affiliates,
investment income and other miscellaneous funds that are recorded. OIC financial statement as
well as the auditing report is also available on the website of the accounting firm Bowman &
AGENCY REPORT: OAKS INTEGRATED CARE 6
Company LLP. Recently, as part of former Gov. Chris Christie’s efforts to combat the ongoing
opioid epidemic in New Jersey, Oaks Integrated Care was awarded a $9.7 million grant to
provide enhanced care management to those working towards recovery. Oaks Integrated Care
will utilize the grant to provide enhanced care management to people battling addiction in South
Jersey.
The organization have a strategic alliance with Greater Trenton Behavioral HealthCare
(GTBHC) and Preferred Behavioral Health Group (PBHG). The organization merged with
Steininger Behavior Health Services (SBHS) to strengthen both organizations clinically and
financially. The strategic alliances have enabled the organization to expand services into Mercer,
Ocean, and Monmouth counties of New Jersey and strengthen the organizations ability to
succeed in the changing healthcare environment. The organization has an affiliation with New
Horizon Treatment Center (NHTC). At Jefferson Hospital in Cherry Hill NJ, the organization
oversee the Crisis Unit & Mobile Response Unit at the hospital. The organization have formed
great community and professional relationships with local agencies, medical facilities,
Effective leadership is an area of strength for the organization. The CEO is a level five
leader. She can utilize the three main leadership skills perfectly and she is a role model for the
many employees in the organization. The CEO engages in forums with employees to get ideas
on how to serve our consumers better and feedbacks on areas in the organization that need
AGENCY REPORT: OAKS INTEGRATED CARE 7
improvements. At OIC, employees with the right set of skills, education and experience are
encouraged to apply for higher level positions within the company. The company also provide
The organization have a strategic alliance with Greater Trenton Behavioral HealthCare
(GTBHC) and Preferred Behavioral Health Group (PBHG). The organization merged with
Steininger Behavior Health Services (SBHS) to strengthen both organizations clinically and
financially. The strategic alliances have enabled the organization to expand services into
Mercer, Ocean, and Monmouth counties of New Jersey and strengthen the organizations ability
One department that need improvement is the case management department. Over the
few years, the case management program has experienced a high turnover rate. Most of the case
workers left for better-paying jobs. Some of them complain of being overworked with increased
Olympics. This event will promote community inclusion and allow consumers especially
consumers with developmental disability to enjoy sports and make friends in the community.
Participation in this event will also improve the organization’s morale in the community
A new trend in providing services for consumers who are experiencing psychosis for the
first time is the Coordinated Specialty Care (CSC). CSC provides in-home and in-community
coordinated specialty care for individuals ages 15-35 experiencing hallucinations, delusions,
unusual thoughts/behaviors for less than 2 years. The program follows Recovery After Initial
the National Institute of Mental Health. The overall goal is to reduce the likelihood of long-term
AGENCY REPORT: OAKS INTEGRATED CARE 8
disability and help individuals lead productive, independent lives. OIC recently opened a First
Episode Psychosis (FEP) Program and services include psychiatric prescribing, case
OIC has a new electronic incident reporting system called SafetyZone. As of May 14th,
2018, employees can go to the SafetyZone Portal to create all types of incident reports
(consumer, staff, vehicle, etc.). Safety Zone will allow OIC to analyze all types of incidents and
to make changes to reduce risk and improve the safety of the individuals served, staff and others
Intern’s Role
Oaks Integrated Care recognizes that interns can make an appropriate and valuable
contribution to work and services of the Organization. Interns help the organization fulfill its
mission in a cost-effective manner. In return, Oaks Integrated Care seeks to help them achieve
personal goals within a non- profit organization. Currently my role as an intern with OIC is
and managing professional development of staffs at the Harvey’s Haven Crisis House (HHCH)
specific manual for Harvey’s Haven Crisis House Program. I am also organizing and attending
meetings with Camden County Adult Wrap Around (CCAWA), Ethics & Human Rights
Committee, and HHCH & MGH monthly staff meetings. I am also reviewing and assisting in
FY 18 spend down which is part of learning how to develop budgets and monitor expenditure. I
AGENCY REPORT: OAKS INTEGRATED CARE 9
am also assisting my supervisor with quarterly report for Wrap Around and I am working on
Reference
Kiser, P. M. (2016). The Human Services Internship: Getting the Most from Your Experience.
Oaks Integrated Care. (n.d). About Us. Retrieved June 07, from https://oaksintcare.org/about/