= Salesforce.

com Community most-requested features

Welcome to the Real-Time Collaboration Cloud The Future of Customer Service

Salesforce Chatter is a new way to collaborate with people at work. Where
the status of important projects and deals is automatically pushed to
you—so you're always in the loop. With Chatter, it’s easy to know
everything that's happening in your company. Updates on people,
groups, documents, and your application data come in real-time feeds.
Today, keeping customers satisfied means connecting with them
everywhere they turn for service, whether that’s the phone, email, or—
increasingly—the Internet. The Service Cloud connects you to it all: your
call center, your Web self-service community, even social networks such
as Facebook and Twitter. All on a single, cloud computing platform.

Salesforce Chatter Service Cloud – Chatter

Chatter Central Knowledge Chatter

Chatter Filters
Chatter Recommendations Service Cloud – Call Center
Chatter Search
Chatter Topics Service Cloud Console
Chatter Files
Service Cloud – Contracts & Entitlements
Chatter Analytics
Chatter Email Manager Dynamic SLA Milestones
Chatter Email Digest
Dashboard Chatter Service
Service Cloud
Cloud 2 – Now with Chatter
– Knowledge
Report Chatter
Activity Chatter Article Detail API
Chatter Desktop
Chatter – Mobile
Build and Run Your Custom Apps on Force.com
Chatter Mobile for iPhone Build and run customized applications using the Force.com cloud
Chatter Mobile for BlackBerry platform. Use Force.com to extend Salesforce CRM into other areas such
Chatter Mobile for iPad as HR and financial services, tailor the application to match your business
processes, or create a new application to address your specific needs.

Force.com – Chatter Platform

Comprehensive and easy to customize, the Sales Cloud helps companies Chatter Packages
manage people and processes more effectively. Your reps will get the Chatter Components for Pages
tools they need to build stronger relationships and close more deals.
Managers get real-time visibility into the team’s sales performance, plus Force.com – Unlimited Real-Time Database Customizations
the power to instantly make changes as the business changes. Cloud User Interface
Sales Cloud – Email & Productivity
Force.com – Programmable User Interface
Salesforce for Outlook Language Translation for Force.com
Arabic & British English Support
Sales Cloud – Opportunities & Quotes Record Types for Pages
View State Inspector
Quotes Template Editor
Force.com – Programmable Cloud Logic
Sales Cloud – Analytics & Forecasting
System Log Console
Real-Time Report Builder
Drag-and-Drop Dashboards Force.com – Real-Time Web Sites

Sites Customizable “My Profile” Page

Sites Self-Registration for Person Accounts
Sites URL Redirects
Salesforce Single Sign-On
Security Sharing Sets
Parallel Processing for Sharing Rules

Note: Any unreleased services or features referenced in this or other public statements are not Force.com – Real-Time Query Optimizer
currently available and may not be delivered on time or at all. Customers who purchase our services
should make the purchase decisions based upon features that are currently available. Global Search
 Salesforce Chatter

CHATTER CENTRAL (Developer, Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Your home base for Chatter

:: Get up to speed on everything happening in your company

:: Filter your feed to help you find important information fast

:: See recommendations of groups to join and people to follow

Chatter Central is your new home for Chatter, located on the Chatter tab. Here you’ll find your feed,
Chatter Filters, and Chatter Recommendations. Because Chatter is new for many users, there’s also a
helpful checklist of how to get started so you make the most of Chatter.

Note: Automatically visible to all users. No setup required.

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CHATTER FILTERS (Developer, Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Find targeted information fast

:: Focus on the posts you need at any given time

:: Use filters to sort through your feed quickly

Chatter Filters let you filter your feed to find relevant posts, so you get the most value out of your feed.
Filter posts by groups, people you follow, and records you follow to reduce noise and easily view
information.

Note: Automatically visible to all users. No setup required.

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CHATTER RECOMMENDATIONS (Developer, Contact Manager, Group, Professional,

Enterprise, & Unlimited Editions)
Smart recommendations to help you collaborate with the right colleagues

:: Find new people to follow in your company

:: Discover valuable, relevant groups

With Chatter Recommendations, you can now receive smart, automatic suggestions of colleagues to
follow and groups to join. Chatter recommends people based on criteria such as connections in common,

Winter ’11 Release Preview 1

number of followers, and management hierarchy. Similarly, public groups are recommended based on
their popularity and relevance to you. Chatter Recommendations use dynamic logic to help you follow the
right people and join the right groups so you get the most out of Chatter.

Note: Automatically visible to all users. No setup required.

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CHATTER SEARCH (Developer, Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Search across every Chatter feed, file, profile, and update

:: Find relevant information fast

:: Get instant search results from your Chatter feed

Winter ’11 Global Search lets you search across Chatter updates, files, feeds, profiles, and comments.
When you search for a keyword, the results include the full Chatter posts and comments from your feeds.
Chatter Search is part of the new global search, which lets users search for keywords and returns results
across all records, including Chatter.

Note: Automatically visible to all users. No setup required.

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CHATTER TOPICS (Developer, Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Use hashtags in posts to create shared topics

:: Associate your posts with topics in your company

:: Search for updates with common topics

:: Find relevant topics fast

Chatter Topics lets you associate your updates with other posts and comments on the same topic by
using a hashtag (#). By using hashtags, you create a topic link that categorizes your update so other
users in your company can find it more easily. You can also use Chatter Search to find updates and
comments that match the Chatter topic you’re looking for.

Note: Automatically visible to all users. No setup required.

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CHATTER FILES (Developer, Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Store, update, and share your Chatter files in one place

:: Upload and share files such as documents and presentations

:: Follow files shared by coworkers and get updates on new versions

Chatter lets you upload and share files with your entire company. Winter ’11 now includes a home for all
the files you share with the Chatter Files tab. Not only can you keep track of all your shared files, but you

Winter ’11 Release Preview 2

can also follow files shared by coworkers. Get automatic updates in your Chatter feed once new versions
are uploaded so you know your most important documents, presentations, and media files are always up-
to-date.

Note: Automatically visible to all users. No setup required.

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CHATTER ANALYTICS (Group, Professional, Enterprise, & Unlimited Editions)

Create reports and dashboards of how your employees use Chatter

:: Gain insight into trends in Chatter

:: Increase visibility into how your company is using Chatter

:: Increase Chatter adoption

Chatter Analytics lets you create reports and dashboards on Chatter usage in your company. You can
report on users and their followers, feeds, comments, groups, members, and group comments. This
feature gives visibility into the major contributors and insight into how people in your company are using
Chatter. Chatter Analytics also helps drive user adoption by giving admins the ability to segment Chatter
usage and determine best practices and which users and groups are using Chatter effectively.

Note: Automatically visible to all administrators. No setup required.

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CHATTER EMAIL MANAGER (Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Tailor your Chatter email settings to receive only the information you need

:: Never miss important updates from your Chatter feed

:: Control your personal email notifications

To receive updates on your feed, Chatter sends email notifications to help you stay in touch. Now you can
configure your email notification settings through Chatter Email Manager. Choose the frequency and
scope of the emails sent by Chatter. With Chatter Email Manager, you can choose whether or not you
receive an email when a colleague follows you, posts on your profile or to a group, or makes a comment
on an update you’ve made.

Note: Automatically visible to all users. No setup required.

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CHATTER EMAIL DIGEST (Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Get the latest updates from your Chatter feed so you never miss a thing

:: Catch up on the latest posts in Chatter

:: Sit back and let Chatter push information to you

Winter ’11 Release Preview 3

Get caught up on Chatter even when you’re away from the application. You can now receive a daily or
weekly Chatter email digest of the latest Chatter posts from your feed or feeds from groups. The Chatter
Email Digest sends the latest updates from your Chatter feed straight to your inbox, so you never miss a
thing. You can even configure how often you receive the Chatter Email Digest through Chatter Email
Manager.

Note: Automatically visible to all users. No setup required.

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DASHBOARD CHATTER (Group, Professional, Enterprise, & Unlimited Editions)

Follow and receive updates on your top dashboard conversations

:: Collaborate in real time around business data

:: Gain insight and make smarter, faster decisions

Users can now follow and get dashboard updates in their feeds. Stay tuned to discussions around
dashboard data and collaborate with colleagues. By collaborating on dashboards, users can get collective
insight from the community to speed up and improve decision making.

Note: Automatically visible to all users. No setup required.

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REPORT CHATTER (Group, Professional, Enterprise, & Unlimited Editions)

Collaborate on your team’s key reports

:: Keep relevant conversations accessible right on the report

:: Get updates on reports straight to your feed

With Winter ’11, conversations around report data can be captured through feeds with Report Chatter.
Now you can follow reports that are important to you and get updates from colleagues straight to your
feed. By following reports, you can collaborate with your colleagues on key business data.

Note: Automatically visible to all users. No setup required.

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ACTIVITY CHATTER (Contact Manager, Group, Professional, Enterprise, & Unlimited Editions)
Collaborate on tasks and events

:: Stay up to date on activities across your company

:: Gain insight and make smarter decisions

In Winter ’11, you can follow and receive updates on activities through Chatter. You can now track the
progress of important tasks and get notifications on calendar and meeting updates. Activity Chatter lets
users collaborate with colleagues on customer calls and meeting agendas right on the task or event
record, reducing emails and phone calls.

Note: Automatically visible to all users. No setup required.

Winter ’11 Release Preview 4

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CHATTER DESKTOP (Compatible with Contact Manager, Group, Professional, Enterprise, &
Unlimited Editions)
Read your Chatter updates on your desktop

:: Stay connected to your feed without opening a browser

:: Get instant desktop alerts about updates and comments from your feed
Chatter Desktop is a new way to experience and contribute to Chatter. With Chatter Desktop, you can
post updates, comments, files, and links. You can even filter your feed by group. Chatter Desktop
displays pop-up alerts at the bottom of your screen so you’re instantly notified of important updates within
your Chatter network. You’re always connected to Chatter and in the loop with this desktop application.

Note: Application download required. Feature available later this year.

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Chatter – Mobile

CHATTER MOBILE FOR iPHONE (Contact Manager, Group, Professional, Enterprise, &
Unlimited Editions)
Stay in the conversation wherever you are with Chatter for your iPhone

:: Update your status, post comments, view files, and upload photos

:: Follow important people in your organization and research helpful information

:: Collaborate with team members from the road with Chatter groups

A lot can happen when you leave the office. With Chatter for iPhone, you’ll stay on top of late-breaking
updates and keep co-workers informed of your activities from the road. Know immediately when records
you’re following are updated, respond to posts on your wall, and poll the group for fast answers to
customer questions.

Note: Feature is available later this year.

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CHATTER MOBILE FOR BLACKBERRY (Contact Manager, Group, Professional, Enterprise, &
Unlimited Editions)
Stay in the conversation wherever you are with Chatter for your BlackBerry

:: Update your status, post comments, view files, and upload photos

:: Follow important people in your organization and research helpful information

:: Collaborate with team members from the road with Chatter groups

A lot can happen when you leave the office. With Chatter for BlackBerry®, you’ll stay on top of late-
breaking updates and keep co-workers informed of your activities from the road. Know immediately when
records you’re following are updated, respond to posts on your wall, and poll the group for fast answers to
customer questions.

Winter ’11 Release Preview 5

Note: Feature is available later this year.

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CHATTER MOBILE FOR iPAD (Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Tap into mobile success with Chatter on the Apple iPad

:: Update your status, post comments, and collaborate using the Chatter app for iPad

:: View presentations, find and join groups, and browse profiles

Experience the power of Chatter on the world’s most exciting tablet device – the iPad from Apple. Tap
photos and records for instant hover-card views, use the pinch feature to quickly preview presentations,
collapse and expand feeds, orient the screen to portrait or landscape views, and see all of your groups at
a glance. Whether you’re racing to appointments or kicking back at Starbucks, Chatter Mobile for iPad is
the killer app for business professionals on the go.

Note: Feature is available later this year.

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Sales Cloud – Email & Productivity

SALESFORCE FOR OUTLOOK (Developer, Contact Manager, Group, Professional, Enterprise, &
Unlimited Editions)
Dramatically increase end-user adoption and productivity and virtually eliminate administration
with a new Salesforce for Outlook integration

:: Quickly synch emails with one click

:: Keep your contacts and events synched in the background

:: Configure your personal settings right from Salesforce

User adoption is key to the impact of CRM on your business, especially adoption by your sales team. The
new Salesforce for Outlook makes it effortless for sales teams to have the work they do in Microsoft
Outlook—including emails, contacts, and calendar events—automatically captured in Salesforce CRM.
Automatically synch contacts, events, and track emails with just one click. Plus, with administration in the
cloud, setup is easy, so your reps can focus on selling.

Note: Not automatically visible. Feature is available, but requires some setup.

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Winter ’11 Release Preview 6

 Sales Cloud – Opportunities & Quotes

QUOTES TEMPLATE EDITOR (Developer, Professional, Enterprise, & Unlimited Editions)

Easily customize your quote templates with clicks

:: Add your own logo in seconds

:: Format content with a built-in rich-text editor

:: Include custom fields from accounts, opportunities, and other records

Winter ’11 gives you a new way to instantly tailor your quote templates to the needs of our business and
your customers. Customizing quote templates with your own fields, and branding has never been easier.

Note: Not automatically visible. Feature is available, but requires some setup.

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Sales Cloud – Analytics & Forecasting

REAL-TIME REPORT BUILDER (Developer, Contact Manager, Group, Professional, Enterprise, &
Unlimited Editions)
Quickly create and edit reports with drag-and-drop simplicity

:: See a preview of the final report in real time

:: View chart previews in real time

:: Quickly find data for your report using smart field filtering

:: Work interactively with a sample of your live data

Reports are a powerful way for you to measure the sales metrics that matter to your business. Typical
report building is slow and painful and requires lots of trial and error. The real-time Report Builder makes
it easy to create reports on the fly and get them right the first time. With drag-and-drop ease, you can see
changes to your reports in real time.

Note: Automatically visible to all administrators. Admins must edit profiles and select between Report
Wizard or Real-Time Report Builder for report creation.

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DRAG-AND-DROP DASHBOARDS (See note below for availability)

Chart your performance with a click

:: Create and edit dashboard charts with drag-and-drop ease

:: View your team’s dashboards on the fly

:: Address outliers by clicking directly from dashboard charts to records

:: Make inline edits to metric labels to personalize your dashboards

Winter ’11 Release Preview 7

Visibility into top performance metrics ensures your team’s success. With the new Drag-and-Drop
Dashboards, you can build role-based dashboards in minutes. Once you create a dashboard, you can
switch user views to see your team members’ dashboard views. Want to drill into a specific opportunity?
Just click on the data in the dashboard to go directly to the opportunity detail.

Note: Viewing team dashboards is only available for Unlimited Edition customers. Inline metrics editing
and drill to detail are available for Professional Edition and above. Team dashboards enabled by admins
within the profile settings. All other features are automatically enabled.

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Service Cloud – Chatter

KNOWLEDGE CHATTER (Enterprise & Unlimited Editions)

View Chatter discussions in published articles

:: Foster collaboration around articles with Chatter

:: Keep content updated and fresh

:: Stay up to date as knowledge changes

Salesforce.com has enhanced the ability to follow knowledge articles in Chatter. Now teams can
collaborate on published knowledge articles in real time for increased accuracy and article relevance.
Readers can get a sense of the article’s history, contribute comments, and see input from other readers.
These updates all show up in your Chatter feed, so you’re always up to date on what’s happening with
the knowledge articles you follow.

Note: Automatically visible to all administrators. No setup required.

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Service Cloud – Call Center

SERVICE CLOUD CONSOLE (Developer, Enterprise, & Unlimited Editions for the Service Cloud)
Streamline customer support to boost agent productivity

:: Shorter response times

:: Get all the information you need through one application

:: Streamline complex service processes

Winter ’11 Release Preview 8

For customer service agents, nothing is more important than quickly finding the right information for
customers. Now, with the next-generation Service Cloud Console, agents have an optimized screen for
managing all service and support activities with fewer clicks and less scrolling. The modern new user
interface streamlines the agent experience with new tabbed records so agents can dramatically speed up
support, sales, and telemarketing functions without losing context inside the application.

Note: Not automatically visible. Feature is available, but requires some setup.

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Service Cloud – Contracts & Entitlements

DYNAMIC SLA MILESTONES (Developer, Enterprise, & Unlimited Editions for the Service Cloud)
Tailor service metrics based on the current state of your case

:: Create milestones independent of case creation

:: Customize entitlements based on case status

Service level agreements (SLAs) are typically initiated at the time of case creation; however, sometimes
unique situations require milestones be achieved at dates independent of case creation. With Dynamic
SLA Milestones, users can set new start time fields to create more complex support processes. For
example, after you add a milestone to an entitlement process (support timeline), you can choose when
the milestone starts.

Note: Automatically visible to all administrators. No setup required.

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Service Cloud – Knowledge

ARTICLE DETAIL API (Developer, Enterprise, & Unlimited Editions for the Service Cloud)
Search for articles based on view and vote counts

:: Find articles using more search criteria

:: View the highest-voted articles

:: View the articles with most views

New with Winter ’11, developers have the ability to access article details such as ratings and view counts
through the API. By building a custom search page, you can retrieve and score vote and view counts for
enhanced article searching.

Note: Not automatically visible. Feature is available, but requires some setup.

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Winter ’11 Release Preview 9

 Force.com – Chatter Platform

CHATTER PACKAGES (Developer, Group, Professional, Enterprise, & Unlimited Editions)

Add Chatter to your custom app to make it collaborative and social

:: Create packages for your Chatter feeds

:: Control how you distribute your Chatter apps

With Chatter, you can bring real-time collaboration to your custom apps. New with Winter ’11 Chatter
Packages let you create packages of Chatter feeds to deploy in other apps. Don’t worry about customers
that don’t have Chatter enabled—Chatter Packages lets you distribute your app to customers without
Chatter as well.

Note: Automatically visible to all administrators. No setup required.

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CHATTER COMPONENTS FOR PAGES (Developer, Contact Manager, Group, Professional,

Enterprise, & Unlimited Editions)
Easily add Chatter to your Force.com pages (Visualforce)

:: Add Chatter to your custom pages in minutes

:: Make your sites collaborative

Chatter made your apps collaborative—now extend the same functionality to your custom pages. Chatter
Components for Pages makes it easy to show a feed, follow users, and even follow data right in your
Force.com (Visualforce) pages. These new components, available for all Force.com pages, reduce
development time and make your apps and custom pages better.

Note: Not automatically visible. Feature is available, but requires some setup. Custom controllers and
standard controller extensions are not supported in Group or Professional Editions.

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Force.com – Unlimited Real-Time Database Customizations

CLOUD USER INTERFACE (Developer, Contact Manager, Group, Professional, Enterprise, &
Unlimited Editions)
Setup now has a fresh look and feel

:: Enjoy a consistent experience if you’re an end user or developer

:: Use a pleasant interface for administrative tasks

The Cloud User Interface brings the same look of the new Salesforce user interface to the setup area,
giving developers, administrators, and users a consistent experience. The new interface also makes the
setup area easier to navigate with visual indicators in the menu and expandable icons that pop.

Winter ’11 Release Preview 10

Note: Automatically visible to all administrators. No setup required.

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Force.com – Programmable User Interface

LANGUAGE TRANSLATION FOR FORCE.COM (Developer, Enterprise, & Unlimited Editions)

Translate custom apps

:: Provide language translations for any app

If you’re using Force.com for custom apps, you can easily translate your apps with language translation
for Force.com. Now it’s easy to extend the reach of your custom apps across the world. Languages
supported are Serbian, Slovak, Georgian, and several English variants. Additional languages will be
added in future releases.

Note: Contact salesforce.com to enable this feature.

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ARABIC & BRITISH ENGLISH SUPPORT (Developer, Enterprise, & Unlimited Editions)
Extend the reach of your apps across the world

:: Deploy Salesforce globally

:: Enhance the library of languages for users

Winter ’11 adds two new end-user languages: Arabic and British English. End-user languages are
standard translations of standard objects, making it easy to deploy Salesforce anywhere in the world.

Note: Contact salesforce.com to enable this feature.

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RECORD TYPES FOR PAGES (Developer, Group, Professional, Enterprise, & Unlimited Editions)
Specify record types in your Force.com pages (Visualforce)

:: Specify default values without code

:: Enhance the user experience on your Force.com pages

Want to specify default values and map picklists for input fields in Force.com (Visualforce) pages? Record
Types for Pages lets you do that without any additional code. Just like in the declarative environment, you
can map picklists to record types and specify page layouts dependent on profiles.

Note: Automatically visible to all administrators. No setup required. Custom controllers and standard
controller extensions are not supported in Group or Professional Editions.

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Winter ’11 Release Preview 11

VIEW STATE INSPECTOR (Developer, Group, Professional, Enterprise, & Unlimited Editions)
Easily inspect the state held by a page

:: Facilitate development and debugging of Force.com pages (Visualforce)

The View State Inspector is a desirable tool for any Force.com developer. The Inspector displays the
value and size of all objects in a view state in a separate tab, previously only available via logs. The View
State Inspector speeds up development and eliminates the headaches of debugging.

Note: Automatically visible to all administrators. No setup required. Custom controllers and standard
controller extensions are not supported in Group or Professional Editions.

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Force.com – Programmable Cloud Logic

SYSTEM LOG CONSOLE (Developer, Enterprise, & Unlimited Editions)

Tune and debug your apps and code with ease

:: Capture execution data

:: Maintain multiple logs

Want to be able to step through Force.com code (Apex) and see values as they change? Or track errors
based on level? And maintain multiple logs for each time you execute some code? The System Log
Console has a new set of functionality, guaranteed to please any developer. The System Log Console
provides the ability to step through the execution trace, highlighting the corresponding source code as
well as detailed panels representing profiling and stack information. The new System Log Console
significantly reduces time spent by developers on debugging and tuning their apps.

Note: Automatically visible to all users. No setup required.

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Force.com – Real-Time Web Sites

SITES CUSTOMIZABLE “MY PROFILE” PAGE (Developer, Contact Manager, Group,

Professional, Enterprise, & Unlimited Editions)
Customize your profile pages

:: Design profile pages to match your custom user interface

:: Leverage standard profiles with a custom look and feel

Tailor your user profiles to match the look and feel of your app or site. Sites Customizable “My Profile”
Page lets you overwrite the “My Profile” page with a custom Force.com (Visualforce) page. It’s easy to get
started with the provided sample page and Force.com code (Apex) class. Plus, keep all your profile data
aligned and clean by synchronizing the user fields with associated contact fields.

Note: Automatically visible to all administrators. No setup required.

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Winter ’11 Release Preview 12

SITES SELF-REGISTRATION FOR PERSON ACCOUNTS (Developer, Enterprise, &
Unlimited Editions)
Empower users to register themselves on your site

:: Give users the ability to create accounts

:: Scale your portal to all your customers through self-service

Sites Self-Registration lets users visit your site, register their accounts, and get started with the valuable
customer information provided on your portal. Behind the scenes, registration is achieved through a new
Apex method, createPersonAccountPortalUser, which creates a new person account.

Note: Not automatically visible. Feature is available, but requires some setup.

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SITES URL REDIRECTS (Developer, Enterprise, & Unlimited Editions)

Keep your URLs clean and your content current

:: Preserve search engine ranking for pages that have moved

:: Redirect visitors to current content

Sites URL Redirects lets you make sure that every visitor to your site is directed to current content—
whether they’re coming from old links or trying to access content that has moved. As your Web site
evolves, you won’t lose visitors to old links, and you can maintain search engine ranking for popular
URLs.

Note: Automatically visible to all administrators. No setup required.

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SALESFORCE SINGLE SIGN-ON (Developer, Contact Manager, Group, Professional, Enterprise,

& Unlimited Editions)
One login for Salesforce and non-Salesforce apps

:: Easily integrate Salesforce with third-party apps

:: Provide a fluid experience for your users

Salesforce Single Sign-On makes it possible for users to have a complete view of all your company data,
whether it’s in Salesforce or a third-party app. By implementing SAML 2.0, the integration is secure,
transparent, and can be accessed with a single authentication. Salesforce Single Sign-On isn’t only
beneficial to end users—it also improves the developer experience by providing easy access to our APIs
from a variety of platforms. Integrating with code running on third-party platforms has never been easier,
or more secure.

Note: Not automatically visible. Feature is available, but requires some setup.

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Winter ’11 Release Preview 13

SECURITY SHARING SETS (Developer, Enterprise, & Unlimited Editions)
Deliver a secure and targeted sites experience

:: Organize your authenticated sites users

:: Provide profile-based access to your sites

Authenticated sites extended the functionality of your sites. Now admins can group users and target them
with different levels of access to data. This approach lets customers implement key business models that
require users within the same account to have different levels of access. For example, a Service Cloud
customer can give some management or specialist users the ability to see all cases under an account
while still ensuring that most users see only their cases.

Note: Not automatically visible. Feature is available, but requires some setup.

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PARALLEL PROCESSING FOR SHARING RULES (Developer, Enterprise, & Unlimited

Editions)
Control and visibility of your sharing rules

:: Shorten maintenance windows for updates of sharing rules

:: Increased control and visibility

Parallel Processing for Sharing Rules gives you the choice of implementing sharing rules asynchronously
or in parallel. You now have control over how changes are implemented, shortening necessary
maintenance windows for updates to sharing rules. Plus, the processes are visible in the monitoring user
interface.

Note: Contact salesforce.com to enable this feature.

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Force.com – Real-Time Query Optimizer

GLOBAL SEARCH (Developer, Contact Manager, Group, Professional, Enterprise, & Unlimited
Editions)
Stop looking, start finding

:: Save time with instant, relevant search results

:: Effectively find the things you need to do your job

Global search is the lightning-fast search technology built into Force.com. Positioned in the header of the
page for easy access from anywhere in the app, it’s never been easier to find what you’re searching for.
Global Search gives you instant results and suggests terms using auto-complete for records that you’ve
recently viewed, edited, or looked up. You can drill down to specific items, including articles, content,
products, solutions, Chatter feeds, files, groups, and people. Or make your scope even more granular by
including other criteria such as descriptions, notes, and task and event comments.

Note: Automatically visible to all users. No setup required.

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Winter ’11 Release Preview 14